Product support engineer

Provide L1 support for photo/video editing applications

Resolve issues via chat and email

Manage tickets in ServiceNow

Troubleshoot installation and performance issues

Support Windows and macOS systems

1. Research, Implement, Monitoring, and Report on Organic search

2. Keyword research and mapping

3. Content writing and optimization

4. Link-building outreach campaigns

5. Acquire backlinks

6. Editorial negotiations

7. Maintaining SERPs

8. Work on standard and current SEO practices

9. Auditing existing website

10. Recommend changes to website architecture, content, linking, and other factors to improve

SEO positions for target keywords

11. Work on SEO reporting

Skills & Requirements

1. Excellent written and verbal communication skills

2. Knowledge of technical aspects of search engines, search algorithms, ranking factors etc.

3. Demonstrated knowledge of SEO skills like on-page SEO, and website analytics.

4. Strong operational excellence in link building – NOT outdated practices like (directories,

bookmarking, etc.)

5. Knowledge of outreach to editors to form collaborations for publishing our content on their

portal – this is a must-have. Candidate to show clear experience of achieving this in this past

employment.

6. Strong experience in the use of Google Analytics and Google Search Console

7. Ability to solve problems and identify opportunities through data analysis and critical

thinking

8. Strong attention to detail, excellent organizational skills, and ability to manage multiple

projects and responsibilities

9. Agency background preferable

CTC

20,000/- p.m. to 30,000/- p.m.

Roles and Responsibilities:

• AWS Cloud Management: Design, deploy, and manage AWS cloud infrastructure. Optimize and maintain cloud resources for performance and cost efficiency. Monitor and ensure the security of cloud-based systems.
• Automated Provisioning: Develop and implement automated provisioning processes for infrastructure deployment. Utilize tools like Terraform and Packer to automate and streamline the provisioning of resources.
• Infrastructure as Code (IaC): Champion the use of Infrastructure as Code principles. Collaborate with development and operations teams to define and maintain IaC scripts for infrastructure deployment and configuration.
• Collaboration and Communication: Work closely with cross-functional teams to understand project requirements and provide DevOps expertise. Communicate effectively with team members and stakeholders regarding infrastructure changes, updates, and improvements.
• Continuous Integration/Continuous Deployment (CI/CD): Implement and maintain CI/CD pipelines to automate software delivery processes. Ensure reliable and efficient deployment of applications through the development lifecycle.
• Performance Monitoring and Optimization: Implement monitoring solutions to track system performance, troubleshoot issues, and optimize resource utilization. Proactively identify opportunities for system and process improvements. 

Mandatory Skills:

• Proven experience as a DevOps Engineer or similar role, with a focus on AWS.
• Strong proficiency in automated provisioning and cloud management.
• Experience with Infrastructure as Code tools, particularly Terraform and Packer.
• Solid understanding of CI/CD pipelines and version control systems.
• Strong scripting skills (e.g., Python, Bash) for automation tasks.
• Excellent problem-solving and troubleshooting skills.
• Good interpersonal and communication skills for effective collaboration.

Secondary Skills:

• AWS certifications (e.g., AWS Certified DevOps Engineer, AWS Certified Solutions Architect).
• Experience with containerization and orchestration tools (e.g., Docker, Kubernetes).
• Knowledge of microservices architecture and serverless computing.
• Familiarity with monitoring and logging tools (e.g., CloudWatch, ELK stack).

Key Responsibilities:

• Install, configure, deploy, and administer Camunda 7 &8 for enterprise-level applications.
• Design and model BPMN workflows and DMN decisions using Camunda Modeler.
• Set up Single Sign-On (SSO), monitoring, and logging frameworks within the Camunda BPM environment.
• Develop, deploy, and monitor workflows in Camunda Cockpit, resolving any technical issues as they arise.
• Integrate Camunda workflows with Microservices and SpringBoot frameworks.
• Collaborate with database teams to design and optimize SQL queries and stored procedures for Camunda-based applications.
• Develop and consume RESTful and SOAP web services, ensuring seamless integration with external systems.
• Handle JSON and XML objects within workflows to ensure data integrity and accuracy.
• Utilize Docker and Kubernetes for containerization and orchestration of Camunda BPM services.
• Stay updated with the latest trends and best practices in Camunda BPM and related technologies.

Required Skills:

• 4-8 years of experience with Camunda BPM and Java J2EE development.
• Strong experience with BPMN workflow modeling and DMN decision modeling in Camunda Modeler.
• Proficiency in setting up and configuring SSO, monitoring, and logging frameworks in Camunda BPM.
• Experience with Microservices architecture and SpringBoot.
• Solid understanding of database concepts with practical knowledge of SQL and stored procedures.
• Expertise in developing and integrating RESTful and SOAP web services.
• Hands-on experience with JSON and XML object handling within workflows.
• Experience with Docker and Kubernetes for containerized deployments.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
• Relevant certifications in Camunda BPM, Java, or related technologies are a plus.

• Write a significant amount of code for new and existing databases and related systems
• Scale and own these backend systems and databases
• Ship high-quality code and architecture
• Mentor engineers on the team, developing their skills and helping advance their careers
• Work with the founders to flesh out the future of the product
• Help shape the future of our engineering organization

Requirements

• A passion for working on deeply technical projects and wanting to work on distributed systems, concurrency & parallelism, replication protocols, file systems & correctness
• You have been building applications for 5+ years with C/C++ or Rust and have significant backend, database, or systems-level programming experience
• You have a BS/MS/Ph.D. in a scientific field or equivalent experience
• You want to work in a fast-paced, high-growth startup environment that respects its engineers and customers
• You are comfortable working with a 100% distributed engineering team, collaborating on GitHub, Slack, Zoom, etc. in the open and as a self-starter

Bonus points:

• Experience working on databases or other storage systems internals
• Experience with Apache Arrow, Apache Parquet
• Know how columnar databases work
• Know how to convert an algorithm to use SIMD instructions
• Good knowledge of Linux internals
• You’ve contributed to open-source libraries and actively participate in the development community (blogging, giving talks, meetups, tweeting, etc.)