Product support engineer

Software Engineer

Position Responsibilities

You will primarily execute within defined frameworks and grow your independent scope over time. The following reflects what you will own and contribute to:

Build & Integrate

• Build and maintain AI-enabled workflows, platform integrations, and internal tools using PHP, JavaScript, Workato, and Web Services
• Develop prototypes and proofs of concept; contribute to production deployments under senior guidance
• Implement and test integrations between Deltek's support platforms and internal data systems.

Analyse & Solve

• Break down defined problems into actionable tasks; identify risks, dependencies, and edge cases before they surface in production
• Troubleshoot complex issues across the full stack and document root cause findings clearly
• Investigate stakeholder-reported issues to identify whether the problem is technical, process-related, or both.

Operate & Improve

• Follow established governance, architecture, and deployment processes; raise improvement suggestions through proper channels
• Write and maintain documentation for systems, workflows, business rules, and solution designs
• Participate actively in sprint ceremonies; manage your own tasks and flag blockers early
• Demonstrate continuous learning in AI, automation, and integration technologies — this space moves fast and curiosity is part of the job.

Nice-to-Have Skills

The following are not required for the role, but candidates with depth in any of these areas will stand out. Listed in rough order of relevance to this team's current work:

Oracle Service Cloud

Workato / iPaaS

Salesforce

Gainsight

AI / LLM integration

Snowflake

Microsoft Power BI

Microsoft Power Apps

Cloud-native development

Experience with AI tools (GitHub Copilot, LLM APIs, automation agents) used in an operational or product context — not just personal experimentation — is a genuine plus for this team.

Qualifications

• Education: Bachelor's degree in Computer Science, Information Technology, Engineering, or a related technical discipline. Equivalent practical experience considered.
• Experience: 2–4 years of hands-on experience in software engineering, systems integration, or a closely related field. Internship and co-op experience counts if it involved real production systems.
• Coding: Demonstrable PHP and/or JavaScript experience — a portfolio, GitHub profile, or code sample you can speak to will strengthen your application.
• Collaboration model: Comfortable working remotely with distributed teams. The role requires regular overlap with US East/Central time zones (approximately 2:00 PM – 11:00 PM IST for at least part of the week).
• Language: Strong written and spoken English is essential — much of the collaboration with stakeholders and senior engineers happens asynchronously in writing.

Job Description: 

We are looking for a frontend developer to join our engineering team and help us design, develop and maintain our desktop solution.. 

Responsibilities: 

• Design, code and deliver UI capabilities using Qt that would interact with backend python functionalities seamlessly. 
• Solve critical issues by coding in a hands-on and efficient manner.
• Developed CI/CD pipelines for corporate infrastructure. 
• Extensive hands-on experience developing frontend systems 
• Ability to assess and prioritize architectural components, features and bugs.
• Ability to work in an efficient startup creating innovative technology Qualifications: 
• 3+ years of Industry Experience in frontend desktop application design and development. 
• Bachelor/Masters in Computer Science Engineering, other branches of engineering from Tier 1 colleges. 
• Should have a good working knowledge of Qt. 
• Familiarity with front-end technologies (like JavaScript, CSS and HTML5). 
• Strong analytical thinking and problem-solving ability Preferred Skills: 
• Attuned design sense so can collaborate with UX designers and hold high-quality bars. 
• Strong Programming Skills in Python. Experience in Image Processing is a bonus 
• Deep hands-on technical expertise in full-stack development. Location: Bangalore Salary: Industry Standard with ESOP.

 Strong experience in front-end design and development minimum 3+ Year to implement responsive, robust/secure, user-friendly/functional, network -sensitive web applications.  Knowledge of REACT tools including React.js, Webpack, Enzyme, Redux, and Flux.  Experience with modern frameworks such as Nodejs, AngularJS Express  Experience in building API and WebSockets for client-server communication with security considerations.  Experience with server-side.  Experience with web services API integration (Rest, JSON, XML).  Ability to understand requirements and map to technical implementation.  Strong knowledge of best practices and modern web design trends is necessary.  Excel at rapid prototyping and at writing good code.  Experience with modern version control.  (GIT or BitBucket).  Experience with testing/debugging in multiple platforms.  Experience with HTML CSS frameworks such as bootstrap.  Understanding of general user experience and UI design principles.  Agile methodologies.  Self-motivated, thinking up and executing own ideas. 

Desired Candidate Profile Below are the qualifications and skills that are expedcte of a full-stack developer:

 Bachelor’s degree in computer science, engineering, or a related technical field  Excellent knowledge of front-end web programming languages, such as HTML, CSS, JavaScript, and AngularJS, with ability to render server-side and client-side content  A working knowledge of shopify app development with technologies, Node, Javascript, React, HTML, CSS3, AWS etc and MongoDB or relevant databases.  Familiarity with common programming design patterns and best practices  Experience with common web development tools and services, such as version control software, package managers, and CI/CD pipelines  Excellent written and verbal communication skills  Expert in JavaScript, DOM, CSS3 and HTML

Looking for a MEAN / MERN Stack Developer.

Looking for Someone with good experience with below skills.

* Minimum 3+ years of professional experience with any of the below stacks.

* Proven experience as a Frontend Developer (or) Backend Developer (or) Full stack Developer.

* Experience developing desktop and mobile applications.

* Familiarity with common stacks.

* Front-end – ReactJs, HTML/ CSS, JavaScript, Typescript, XML, jQuery.

* Back-end – JavaScript frameworks with Nodejs.

* Full Stack : ReactJs, NodeJs, HTML/ CSS, JavaScript, Typescript, XML, jQuery.

Responsibilities

• Ensure that established design standards are consistently and appropriately applied within design work
• Engage with product management, engineering, business stakeholders
• Develop and present documentation, user flows, annotated wireframes, and interactive prototypes
• Leverage user testing to make product improvements
• Hands-on designing and creative skills
• Willingness to learn and grow with the organisation
• Understand the brief from the team and come out with out-of-the-box ideas
• Plan and illustrate concepts by designing rough layouts of art and copy regarding arrangement, size, type, style, and related aesthetics.

Qualifications

• Bachelor's degree or equivalent in 
• Proficient in visual design and wireframing tools like Figma
• Well-versed with computer skills in Photoshop or Illustrator and/or Dreamweaver

• Previous working experience as a PHP Developer for 3 years
• BS/MS  in Computer Science, Engineering or a similar relevant field
• User authentication and authorization between multiple systems, servers, and environments
• Integration of multiple data sources and databases into one system
• Familiarity with limitations of PHP as a platform and its workarounds
• Proficient in PHP, HTML5, JavaScript, JQuery Expert
• Experience with PHP MVC frameworks (Symfony)

•Ensures that products conform to business requirements/company policies, software quality standards, and established procedures

•Confirms that testable systems are specified, designed and implemented

•Designs, documents and implements procedures and techniques that are consistent with departmental SQA Methodology for analyzing, testing, and evaluating the risk (software & business), accuracy, completeness, internal integrity/consistency, testability and overall quality of business systems and SDLC processes

•Creates and maintains SQA deliverables including test plans, test cases, test data, project test progress and release reports, application turnover documents and test schedules

•Recommends and assists in corrective actions taken at all stages of product life

•Submits and tracks production (maintenance) and release issues in their respective systems

Your Opportunity

You will primarily be responsible for implementing features & building platforms to enable on-device and device/server-side combined ML workflows. You will possess strong skills in object-oriented software design and programming. You are excited about developing new features, maintaining existing code, fixing bugs, and contributing to overall system design.

Your Impact

To design, architect, develop and maintain the backend for AI products by working closely with the Engineering Team. To ensure successful consumption of Saarthi.ai technology by APIs, SDKs, or Applications, thereby enabling productization and monetization of the AI solutions.

What You’ll Do

· Work with development teams and product managers to ideate software solutions

· Design server-side architecture

· Along with SAAS application deliverables even the client-side deliverables need to be taken care

· Develop and manage well-functioning databases and applications

· Write effective APIs

· Test software to ensure responsiveness and efficiency

· Troubleshoot, debug and upgrade software

· Create security and data protection settings

· Build features and applications with a mobile responsive design

· Write technical documentation

· Work with data scientists and analysts to improve software

What You Bring

· Proven experience as a Back-End Developer or similar role.

· Experience developing desktop applications.

· Strong working experience with back-end development using Node.JS, JavaScript.

· Strong knowledge of databases (MongoDB, PostgreSQL).

· Experience with System Design and Architecture.

· Familiarity with common stacks.

· Familiarity with Parallel Threading, Concurrent calling and Aggregation Queries.

· Ability to write quality unit tests

· Setting up CI/CD, and integrating with logging and monitoring systems for the products or platforms

· Excellent communication and teamwork skills.

· Degree in Computer Science, Statistics or relevant field

We are dedicated to supporting the Business Central product and have a very experienced team of expert consultants in the field, all with about 10 or more years of experience. 

• 5+ years' Dynamics NAV development experience and at least 2 years in AL development.
• Experience working with NAV versions 2017, 2018, and D365 Business Central
• Developing complex customisations, data migration, plugins, and integration to external systems
• Debugging and troubleshoot issues related to NAV/BC code
• Power Platform (PowerApps, Power BI, and Power Automate)
• SQL and .NET, SSRS, AL Programming and integrations
• Experience in report layout developments
• Experience with Web APIs including SOAP, Rest OData, etc.
• Experience in NAV upgrades
• Previous experience working with geographically diverse teams.

The candidate should be self-motivated and customer-focused with excellent English communication skills, both written and verbal. Attention to detail is important in the role. We are looking for someone with a positive attitude, a self-starter, skilled at implementing solutions, and experience at support.