Product support engineer

Job Title: AI Architect

Location: [Pune, Onsite]

Experience: 6+ Years

Employment Type: Full-Time

Working requirements:

Engagement Commitment: 3 months to start with to ensure that the engagement is progressing well.

Deliverable: Minimum Viable Product is already there, enhancement is required

Working Hours Preferable: California Time (which is ~12 hours behind IST), requesting this because then it will be easier to huddle and both US and India team can work simultaneously

About the Role:

We are seeking an experienced and visionary AI Architect to lead the design, development, and deployment of cutting-edge AI/ML solutions. The ideal candidate will have a strong foundation in artificial intelligence, machine learning, data engineering, and cloud technologies, with the ability to architect scalable and high-performing systems.

Key Responsibilities:

• Design and implement end-to-end AI/ML architectures for large-scale enterprise applications.
• Lead AI strategy, frameworks, and roadmaps in collaboration with product and engineering teams.
• Guide the development of machine learning models (e.g., NLP, Computer Vision, Predictive Analytics).
• Define best practices for model training, validation, deployment, monitoring, and versioning.
• Collaborate with data engineers to build and maintain robust data pipelines.
• Choose the right AI tools, libraries, and platforms based on project needs (e.g., TensorFlow, PyTorch, Hugging Face).
• Work with cloud platforms (AWS, Azure, GCP) to deploy and manage AI models and services.
• Ensure AI/ML solutions comply with data privacy, governance, and ethical standards.
• Mentor junior AI engineers and data scientists.

Required Skills & Qualifications:

• Bachelor's or Master’s degree in Computer Science, Data Science, AI/ML, or a related field.
• 6+ years of experience in AI/ML, with at least 2+ years in an architecture or lead role.
• Strong experience with AI/ML frameworks: TensorFlow, PyTorch, Scikit-learn, etc.
• Deep understanding of LLMs, transformers, GPT models, and fine-tuning techniques.
• Proficiency in Python and data processing libraries (Pandas, NumPy, etc.).
• Experience with cloud-based AI services (AWS SageMaker, Azure ML, Vertex AI, etc.).
• Knowledge of MLOps practices, CI/CD for models, and model monitoring.
• Familiarity with data lakehouse architecture, real-time inference, and APIs.
• Strong communication and leadership skills.

Preferred Qualifications:

• Experience with generative AI applications and prompt engineering.
• Knowledge of reinforcement learning or federated learning.
• Publications or contributions to open-source AI projects.
• AI certifications from cloud providers (AWS, Azure, GCP).

Why Join Us?

• Work on transformative AI projects across industries.
• Collaborate with a passionate and innovative team.
• Flexible work environment with remote/hybrid options.
• Continuous learning, upskilling, and growth opportunities.

CUSTOMER CARE EXECUTIVE (Non - Voice, WFH)

Job Title: Customer Service Representative (Work From Home) 

Location: Remote (Work From Home)

Employment Type: Contractual (as per client requirement)

Monthly CTC: ₹23,000 (Approx. ₹18,000 Take-Home)

Shift: Rotational shift (6 days a week job)

About the Role

We are hiring enthusiastic and customer-focused individuals to join as a Customer Service Representatives for a leading e-Commerce client. 

Key Responsibilities

Handle customer queries efficiently and professionally via chats or emails.

• Eligibility CriteriaEducation: Graduate in any discipline or candidates with higher qualifications are also welcome to apply.
• Experience: 1 year exp is mandatory in chat or mail.
• Languages: Good communication skills in English and Hindi.
• Age Limit: Maximum 32 years. Applicants beyond 32 years are not eligible for this role.

Work From Home Requirements

Applicants must have a computer or laptop with the below-mentioned configuration to be eligible:

• Core i5 7th Gen or above processor
• Minimum 8 GB RAM
• Functional camera (mandatory during working hours)
• Stable internet connection: minimum 20 Mbps
• USB headset with noise cancellation
• UPS backup for power stability
• EDR (Endpoint Detection and Response) software installed

 If you do not have any of the above specifications, you are not eligible for this role.

Role Overview:

We are seeking a talented Mobile App Developer with 2+ years of experience in React Native and Expo. The ideal candidate will have expertise in app publishing (Play Store and App Store) and a proven track record of implementing video call features in mobile applications.

Key Responsibilities:

• Design, develop, and maintain mobile applications using React Native and Expo.
• Build and integrate video call features to enhance the app's functionality.
• Publish and manage applications on the Google Play Store and Apple App Store.
• Optimize app performance and ensure a seamless user experience.
• Collaborate with cross-functional teams to deliver high-quality features.
• Stay updated with the latest mobile development trends and best practices.

Requirements:

• 2+ years of experience in React Native development.
• Proficiency with Expo and mobile app deployment on both app stores.
• Hands-on experience building and integrating video call features (e.g., WebRTC, third-party SDKs).
• Strong understanding of mobile app design principles and performance optimization.
• Experience with version control tools (e.g., Git).
• Excellent problem-solving and communication skills.

The primary role of Service Desk Analyst is providing first level support through calls/web/chat/Email and handling the resulting incidents or Service Requests using the incident management and Service request fulfilment processes in line with Service Desk objectives.

Project/Process:

• Responsible for service Request fulfillment, Incident Mgmt (First level resolution) for the End User queries via Avaya call, web tool and mailing/chat system within the agreed service level and defined guidelines.
• Acts as Incident Analyst/Service Request Analyst and responsible for the Day-to-day operation of the Incident Management/Service Request management process.
• Record all End user transactions in Remedy ticketing tool.
• Responsible for handling tickets and capturing quality information by following ticket handling process as defined in Runbook
• Responsible for maintaining SLA/KPI‘s for self.
• Responsible for providing quality deliverables and enhancing customer satisfaction
• Escalate issues to Leads (if unable to resolve, solutions not in database, new issues, unhappy End User, complaint, Demanding End User)
• Contribution to knowledge management by updating/creating the knowledge articles
• Adherence to security and compliance requirements
• Adherence to communication etiquettes
• Quality – Should adhere to the basic guidelines laid down for the ticket/voice quality feedbacks provided by Leads/DAT POCs
• Contribute to and participate proactively in knowledge sharing sessions
• Contribute to Continuous Improvement and Innovation plans (CII)
• Analyst under Batch Process Monitoring shall monitor all the in-scope process/jobs.
• Notify SME’s/Shift Leads in case of any challenges in the process.
• Preparing handover of Batch Process Monitoring report and sharing it with the next shift members, at the end of each shift.
• Notify the lead immediately in case of complaints and escalations
• Participate in Shift Huddles on daily basis and discuss technical/Process updates.

Vacancy: Full Stack Senior developer for BeYoungBrands start-up.

Project description:

We are a small innovative team with a big picture vision. 

Our goal - to help people be healthier, younger, happier and to live long and active lives.   

We are advocates of holistic approache and inclusion. We believe that the best results are brought by uniting science and ancient wisdom which science cannot explain yet.  

Our goal is very challenging – we want to create a one point access tool to manage induvial wellbeing and health (with collaboration platform with doctors) from convenience of home and smartphones.

Our goal if far beyond just teaching how to eat and exercise healthier.  We want gradually to transform the way a patient and client talk and communicate about health issues. 

Our future network of doctors will include only best medicines embracing the holistic approach to each client, accepting limitation and negative impacts of some modern therapies and willing to accept usage of alternative and holistic therapies by their patients.   

Job description.

Role description:

The successful candidate to join our team will be the first architect of our ambitious project.  Along with immensely challenging tasks and responsibility he/she will have a joy of being the person to layout the design and develop the initial model of the product.

We are looking for self-starter with already proven experience. The job will have a title of senior developer and an employee will have to deliver to its title.  We put great worth on the personality of a candidate and his/her ability to get things done, to deliver results and to quickly update one’s knowledge based on the requirement of a task at hand.

Job description:

3+ years experience

Candidate with experience in both Backend and Frontend technology using Java and Pyphon with JavaScript/Angular/Dijango. Would prefer Full Stack experience in current project.

Internal Title: Senior Developer

Experience Range: Mid Level with proven track record in development

Skill(s): Python, Dijango, JavaSript, AngularJS/ReactJS, NodeJS, MongoDB, ExpressJS

Education:

• Bachelor's in Computer Science (Required)
• Master (preferred)

Job Type: Full-time
Location(s): Remote

Responsibilities

• Design, build, and maintain efficient, reusable, and reliable codes for front and backend development.
• Build a layout for structured system data and regularly feed and update it.
• Conceptualizing and developing the data, programming and analysis for online behavior.
• Building a first draft of AI algorithm.
• Programming machine learning and its applications.
• Design client-side and server-side architecture
• Build the front-end of applications through appealing visual design.
• Develop and manage well-functioning databases and applications.
• Write effective APIs
• Test software to ensure responsiveness and efficiency
• Troubleshoot, debug and upgrade application.
• Create security and data protection settings.
• Build features and applications with a mobile responsive design.
• Write technical documentation.
• Work with data scientists and analysts to improve software

Technical and Professional Requirements

• Minimum 3 years of relevant experience.
• Proven work experience as a Full Stack developer (Any one project would do, we are open for freshers with great knowledge and proven experience too).
• In-depth understanding of the entire web development process (design, development and deployment)
• Strong understanding of data structures / algorithm.
• Excellent coding skill in Node js/Angular/Reactjs, JavaScript, Python, Shell Scripts, Groovy.
• Experience in designing, developing and building end to end web applications.
• Responsive Web Design Development experience
• Experience in web libraries.
• Experience with one or more of databases.
• Experience working with deployment and orchestration technologies.
• Knowledge of Agile engineering and testing practices.
• Must have flexibility in work hours
• Knowledge of API Design and Development and Security Patterns on API’s using API Gateway.
• Familiar with modern reactive frameworks and Event Driven architectural patterns.
• Implementing automated testing platforms and unit tests.
• Good Error and Exceptional Handling Skills.
• Knowledge of Automation scripts.
• Experience in Cloud Technology for Deployment of Services is a plus.
• Analyzing user requirements, envisioning system features and functionality.
• Identify bottlenecks and bugs, and recommend system solutions by comparing advantages and disadvantages of custom development.
• Understand Architecture Requirements and ensure effective Design, Development, Validation, Testing and Performance, monitoring.
• Strong knowledge of front-end languages (e.g. HTML, JavaScript and CSS)
• Very strong Integration knowledge is desired.
• Excellent analytical and time management skills
• Teamwork skills with a problem-solving attitude.

Deliveries plan and personal achievements goal for a

role of Senior developer in BeYoungBrands

1. First 3 months at role
   1. Develop and builds a new multilingual website to reflect main features of the project and backend structure.
   2. Build initial backend design and architecture.
   3. Develop personal area zone with automated functions.
   4. Develop security strategy to protect sensitive client information.
   5. Start building algorithm on existing processes and activities of a clients. Integarate currently available research into algorithm.
   6. Be support on daily tasks and automations.
   7. Propose and replace external resources for automation or selling tools with own development plan.
2. Second 3 months at role:
   1. Continue developing interactive client area.
   2. Work further on algoright with integrating research database, database of clients actions and reported results.
   3. Start building mobile application for everyting what is already done in platform.
   4. Build food extension of the platform and mobile section to it with full food directory database, menu planning, photo recognition, input areas and calories calculations.
   5. Start building exercise module (possible with 3^rd party license to use, to be discussed), with video, calories count, instructions, etc.

Job Responsibilities:

• Taking ownership of building out and extending campaigns across different touchpoints

• Will advocate for a good user experience across our digital touchpoints, ranging from website, social media, newsletters, etc.

• Identify the tools, templates and techniques that evolve existing approaches for the larger creative community
• Closely working with marketing team understanding the exact requirement for the creative & tech part
• You will conceptualize and design original ideas that bring simplicity and ease of use to complex design issues.
• Design and development (Design/HTML/CSS.) emails, landing pages and other digital assets.
• Will Manage social media post Design, SEO pages design & html Part, Responsive Emailer.
• Execute all visual design stages from concept to final hand-off to Marketing.

• Research, assist and present new ideas for a variety of creative marketing campaigns.

Required Skills:

• A minimum of 3-5 years of UI/UX experience in product companies.
• Outstanding UI abilities, a keen eye for good design shown, and an extensive portfolio of live projects.
• Good Knowledge Photoshop, Dreamweaver, Adobe XD, Figma, HTML5,
• Deep knowledge of Modern UI patterns
• A deep understanding of the end-to-end iterative UX process (personas, scenarios, wireframing, and high-fidelity visuals).
• Understanding of principles of visual design and composition, gestalt’s laws, colour theory, laws of UX, etc.
• Understanding of implementation challenges across mobile (iOS and Android), web and hybrid solutions. Working knowledge of responsive grids.
• Proficiency in responsive web designing and knowledge about HTML and CSS
• Proficiency in rapid prototyping.
• Deep understanding of brand, visual design, user experience and digital marketing to design beautiful and intuitive experiences
• Desire to work in a fast-paced start-up environment & immerse in an amazing learning experience-
• Experience of working with product-based companies will be preferred
• Understanding of financial products in equity space is a plus
• Proven ability to develop creative solutions for ambiguously defined problems

About the Company

Xerago is a 15-year-old Private Limited company that helps brands with their Marketing Transformation by providing integrated marketing services through its Marketing Centres of Excellence.

We are looking for a Full Stack Developer who will work on a broad range of cutting-edge technologies.

Go Xerago!

Official website - https://www.xerago.com/">https://www.xerago.com/

Go Xerago!

Experience Required – 2 to 6 years

What you’ll do

• Developing front end website architecture.
• Designing user interactions on web pages.
• Developing back end website applications.
• Creating servers and databases for functionality.
• Ensuring cross-platform optimization for mobile phones.
• Ensuring responsiveness of applications.
• Working alongside graphic designers for web design features.
• Seeing through a project from conception to finished product.
• Designing and developing APIs.
• Meeting both technical and consumer needs.
• Staying abreast of developments in web applications and programming languages.

What you’ll need

• Strong organizational and project management skills.
• Proficiency with fundamental front end languages such as HTML, CSS and JavaScript.
• Familiarity with JavaScript frameworks such as Angular JS, React and Amber.
• Proficiency with server side languages such as Python, Ruby, Java, PHP and .Net.
• Familiarity with database technology such as MySQL, Oracle and MongoDB.
• Excellent verbal communication skills.
• Good problem solving skills.
• Attention to detail.