Product support engineer

Product support engineer at Wolken Software · Remote, Bengaluru (Bangalore) · 1 - 3 years · ₹2.5L - ₹5.5L / yr (ESOP available) · Profitable · Remote friendly · Posted 27 Aug 2020

Product support engineer

at Wolken Software

Posted by Kavya Hegde

1 - 3 yrs

₹2.5L - ₹5.5L / yr (ESOP available)

Remote, Bengaluru (Bangalore)

Skills

Java

MySQL

SQL server

Product support

SQL

Effective communication

Analytical Skills

Product Support Engineer (L1 Support) – Immediate Requirement.

Key skills

1-3 years exp in Product Support Role.
Need to Understand the product and features, to demonstrate the end users.
Sound knowledge on Java and SQL
Need to Analyze and Resolve the Product specific queries, MySQL.
Consistently Deliver the customer requirements.
Engage with Development team and manage the progress of cases.
Should be able to cope up with high pressure work environment.
Work model will be 24X7.

Must require

Good Communication both verbal and written
Analytical skills
Team player
Preferred male applicants only

Product Support Engineer (L1 Support) – Immediate Requirement.

Key skills

1-3 years exp in Product Support Role.
Need to Understand the product and features, to demonstrate the end users.
Sound knowledge on Java and SQL
Need to Analyze and Resolve the Product specific queries, MySQL.
Consistently Deliver the customer requirements.
Engage with Development team and manage the progress of cases.
Should be able to cope up with high pressure work environment.
Work model will be 24X7.

Must require

Good Communication both verbal and written
Analytical skills
Team player
Preferred male applicants only

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About Wolken Software

Founded :

2011

Type :

Products & Services

Size :

100-1000

Stage :

Profitable

About

Wolken Software started with a passion to bring excellent service support within the reach of every company. Every member of the team is determined to bring innovation to the realm of service delivery and put a smile on your customer's face. Wolken Software saw its initiation in 2011 as a privately held software company with offices in Cupertino, CA and Bangalore & Mumbai, India. We set out to help modern organisations transform their relationships with customers and employees with out-of-the-box, configurable and scalable Enterprise Service Cloud for Internal (ITSM, HR Case) and External (Customer Service) solutions deployed on the cloud or on-premise.