Ortho Product Manager

Job Title: Sr. Purchase Engineer (From Pharmaceutical Industry)

Location: Mumbai-Ghatkopar

Department: Purchase

Experience: 3-5yrs in pharmaceuticals

Qualifications:

 Diploma / Bachelor's Degree in Mechanical, Electrical, or related field

Skills:

 Experience in pharmaceutical, automation, or equipment manufacturing industries.

 Familiarity with import/export documentation and procurement policies.

 Strategic thinker with a proactive and results-oriented mind-set.

 Excellent communication and interpersonal skills.

 Computer knowledge like Excel, Word, Power point.

 Detail-oriented with strong organisational and multitasking abilities.

Key Responsibilities:

 Handle purchase requisitions and procurement of raw materials, components, and services as per company requirements.

 Work with an ERP system to manage purchase orders, track inventory, and generate reports.

 Conduct market research and vendor analysis to identify cost-effective and reliable suppliers.

 Oversee the sourcing of materials, goods, and services to meet company requirements.

 Monitor market trends and conduct cost analysis to identify cost-saving opportunities.

 Establish and maintain strong relationships with key suppliers and vendors.

 Ensure compliance with relevant laws, regulations, and ethical standards in procurement activities.

 Implement and optimise procurement processes for maximum efficiency.

 Prepare and maintain purchase records, price lists, and vendor agreements.

 Analyse and report on procurement metrics, performance, and budget adherence.

 Implement risk management strategies to address potential disruptions in the supply chain.

 Continuously evaluate and improve vendor performance and product quality.

 Participate in budget planning and contribute to cost management initiatives.

 Stay informed about industry trends, emerging technologies, and best practices.

About SumoLogic

At Sumo Logic, we specialize in empowering the digital workforce through our advanced SaaS analytics platform, focusing on reliable and secure cloud-native applications. 

Step into the heart of innovation with our dynamic and collaborative support team! As a Technical Support Engineer at SUMO Logic, you will play a crucial role in empowering our customers to harness the full potential of our cutting-edge cloud technology. Your expertise in logging, SIEM, and cloud solutions will be vital in guiding our customers toward achieving unparalleled business success.

You will be at the forefront of solving complex challenges and driving technological advancements by providing exceptional technical support and insights. Join us and transform challenges into opportunities, enhancing customer satisfaction and shaping the future of technology.

At SUMO Logic, our technical support team is recognized as one of our crown jewels, featuring some of the most technically adept individuals in the industry. Work here is challenging and rewarding, propelling you forward in a fast-paced and dynamic environment.

What You Will Do

As a Technical Support Engineer, your role will involve:

- Working with customer support tickets in our Salesforce Service Cloud ticketing system

- Providing enterprise-level support to our customers and partners, focusing on technical issues related to logging, metrics, SIEM, and cloud technologies.

- Engaging directly with customers to quickly assess, troubleshoot, and resolve issues from simple to complex, ensuring effective communication and setting clear expectations.

- Document enhancements or defects in our products and advise on best practices for implementing and using the Sumo Logic service.

- Offering valuable feedback to our engineering, product management, and CS leadership teams based on customer interactions and experiences.

- Developing and refining processes, procedures, and tools for the support team to optimize customer interactions and stakeholder interactions.

- Producing Knowledge Base (KB) articles for common issues lacking a current KB or revising existing KB articles for the ticketing system KB and public community KB.

What You Will Bring With You

- Extensive SaaS Experience: Proven track record in a technical role managing multiple customer accounts, preferably with a background in DevOps Engineering, SOC analysis, or similar technical positions. 

- Customer-Centric Approach: Passion for customer satisfaction and problem-solving, with the ability to manage relationships across various levels, from technical practitioners to executives.

- Communication Excellence: Possesses professional and transparent communication skills. Able to deliver technical context to various stakeholder levels using remote (e.g., Zoom) or written media. 

- Strategic Problem-Solving: Ability to navigate ambiguity, proactively seek necessary support, and manage multiple accounts with attention to detail.

- Situation Management: Capable of assessing client scenarios, documenting issue timelines, and working with executive management and product engineering towards root cause analysis and final assessments.

- Desire to Learn: Thrive in a fast-paced, high-growth, rapidly changing environment with the ability to work with and deeply understand a new product or service. Utilize Sumo-offered LinkedIn learning and other resources to increase technical knowledge and sharpen soft skills. 

- Ability to support multiple international time zones

Desired Technical Qualifications

- Monitoring Platform Experience: Proficiency in Sumo Logic or similar platforms (e.g., Splunk, Data Dog, Elastic, New Relic, Appdynamics, VMWare Tanzu).

- In-depth Knowledge of Logging Systems: Proficiency in systems like Windows Event Viewer, Syslog, R Syslog, & Syslog-ng.

- Expertise in SIEM and Cloud Technologies: Strong understanding of cloud services (AWS, GCP, Azure) and security information and event management (SIEM) principles.

- Advanced Technical Skills: Experience with system administration, SSH management, and basic scripting and programming (Java, C++, Python, PowerShell, Bash, etc.). 

- Query Language Proficiency: SQL or similar query language skills.

- Kubernetes and Docker Proficiency: Extensive experience in setup, configuration, troubleshooting, tuning, and infrastructure management.

- Network Savvy: Solid knowledge of TCP/IP, ping, traceroute, Netcat, TCP dump, Wireshark, nslookup, etc.

- OSS skills in Otel, Prometheus, and Falco are a plus

- Sumo Logic experience is a big plus but not required 

Travel Requirements

Minimal, but generally once a quarter to once a year (1-5%) for corporate training and mandatory meetings.

Education

Bachelor's or Master's degree in Engineering, Computer Science, or a similar field, or equivalent work experience.

Join us at Sumo Logic and contribute to our mission of revolutionizing technical support in the digital business world, with a particular focus on logging, SIEM, and cloud technologies.

About Us

Sumo Logic, Inc. empowers the people who power modern, digital business. Sumo Logic enables customers to deliver reliable and secure cloud-native applications through its Sumo Logic SaaS Analytics Log Platform, which helps practitioners and developers ensure application reliability, secure and protect against modern security threats, and gain insights into their cloud infrastructures. Customers worldwide rely on Sumo Logic to get powerful real-time analytics and insights across observability and security solutions for their cloud-native applications. For more information, visit www.sumologic.com.

Sumo Logic Privacy Policy. Employees will be responsible for complying with applicable federal privacy laws and regulations, as well as organizational policies related to data protection.

About Us

We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analysing customer interactions at scale. We assist across multiple voice and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.

Problem we are solving

In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction.

Responsibilities:

• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Negotiate contracts and close agreements to maximize profits
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status.
• Good knowledge of SaaS and IT sales.
• Collaborate with sales team to identify and grow opportunities within territory
• Assist with challenging client requests or issue escalations as needed

Requirements and skills

• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Solid experience with CRM software and MS Office (particularly MS Excel)
• Experience delivering client-focused solutions to customer needs
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills
• BA/BS degree in Business Administration, Sales or relevant field

Life at Rezo.AI

• We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
• A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
• Practice autonomy, open communication, growth opportunities, while maintaining a perfect work-life balance.
• Go on company-sponsored offsites, and blow off steam with your work buddies.

Causality Biomodels is an Indo-German life science informatics company that focuses on the development of data-based solutions in the bioinformatics sector. Specifically, we work using semantic integration & information extraction methods, knowledge & data organization, and advanced statistical & machine learning techniques in the context of life sciences.

The team Causality Biomodels is searching for a full stack developer with a strong focus on Python, capable of taking on a lead developer role.

You will be mainly focusing on the following areas:

• Implementing new features by modifying our backend system and UI according to the product backlog and discussions with the team.
• Rapid prototyping to explore new directions based on current research developments.
• Design, development and maintenance of APIs, as well as product and add-on components.
• Maintenance of code integrity and organization.

The requirements are:

• Successfully completed bachelor’s or master’s degree in computer science or in related fields such as Bioinformatics.
• At least 2 years of professional software engineering experience.
• High proficiency in Python and ability to write clean and well-documented code (must).
• Experience with cloud-based development using AWS (preferred), GCP or Azure.
• Experience with Docker and container-based deployment.
• Proficiency in JavaScript.
• Experience with at least one database system (SQL or no-SQL).
• High familiarity with Git.
• Experience with agile development practices.
• Experience with CI/CD and automated testing.
• Very strong English skills (both verbal and written).

Bonus points for:

• Knowledge about machine learning or data science.
• Experience with Python packages SpaCy, scikit-learn, flask and fastapi.
• Experience with JavaScript libraries React and Redux/Context.
• Experience with Gitlab CI/CD pipelines.
• Experience working with knowledge graph data.
• Knowledge and experience in bioinformatics methods.