Senior Manager - Research for a Strategy Consulting Firm

Roles & Responsibilities

To drive design excellence for the assigned digital customer journeys (app & web) by leading a team of designer(s) and owning the end-to-end design and testing strategy for these journeys. The role partners closely with business/product stakeholders, product management and analytics teams to identify customer pain points, prototype new-age (including AI-led) design concepts, validate design hypotheses through structured testing (A/B, moderated/un-moderated research) and institutionalize design system adherence across the assigned journeys, while managing the design talent within the team.

Minimum required Accountabilities for this role

• Own the end-to-end design vision and strategy for the assigned business POD's digital journeys (app & web)
• Lead, guide and manage the Design & Testing Member(s) in the POD, including performance management and capability building
• Partner with the POD Lead, Product Managers and Business stakeholders to translate product strategy into intuitive design solutions
• Drive user research (moderated/un-moderated) and synthesize customer pain points and expectations into actionable design interventions
• Define and drive the A/B testing and experimentation roadmap for POD journeys in partnership with testing/analytics teams
• Champion adoption and governance of the organization's design system across the POD
• Guide the team on prototyping (including AI-based tools) of new concepts, backed by user research and industry best practices
• Track, review and report design impact using customer experience (CX) metrics and behavioural data, and continuously identify improvement opportunities

Additional Accountabilities pertaining to the role

• Represent design in cross-functional forums, product reviews and stakeholder governance meetings
• Benchmark journeys against industry, competitor and emerging design/AI trends
• Contribute to design operations, process improvement and design system evolution at the organization level

MAJOR CHALLENGES

• Balancing fast-paced digital delivery timelines with rigorous, research and data-backed design decisions
• Driving design consistency and design-system adherence across multiple, concurrently evolving customer journeys
• Influencing cross-functional stakeholders to prioritize design/UX interventions
• Building, mentoring and scaling a high-performing design and testing team

DECISIONS

• Final design direction and sign-off for POD journeys prior to development handoff
• Prioritization of the design and testing roadmap within the POD
• Selection of design variations to be tested and the success metrics used to evaluate them

Other Information

• Total Team Size: As per POD design team structure (between 3 to 13)
• Number of Direct Reports: 1–2 (Design & Testing Member(s))
• Number of Indirect Reports: As applicable, through the POD structure
• Number of Outsourced employees: As applicable, through the POD structure
• Number of locations: 1 (Head Office)
• Number of products: As per POD journeys assigned

Ideal Candidate

1.Strong Product Design & Usability Testing Lead Profile, with end-to-end ownership of digital customer journeys

2.Mandatory (Experience 1) - 5+ years of relevant design experience, with hands-on experience designing and scaling digital customer journeys for app and web platforms in a high-growth, digital-first environment

3.Mandatory (Experience 2) - 1+ years leading, mentoring and managing designers as direct reports, including performance management and capability building

4.Mandatory (Experience 3) - Owning end-to-end design vision and strategy for assigned journeys, including final design direction and sign-off prior to development handoff

5.Mandatory (Experience 4) - Strong experience in building, governing and driving adoption of design systems across multiple teams or journeys, not just consuming an existing design system

6.Mandatory (Experience 5) - Defining and driving A/B testing and experimentation roadmaps in partnership with analytics or testing teams, including selecting design variations and the success metrics used to evaluate them

7.Mandatory (Tech skill 1) - Hands-on prototyping of new concepts using AI-based design and prototyping tools

8.Mandatory (Company) - Top B2C digital-first product environment with high-volume app and web journeys

9.Mandatory (Education) - Bachelor's or Master's degree in Design (UX/UI, Interaction Design, HCI) or a related field from a recognised design institute (like NID, IIT, NIFT, Srishti etc)

10.Mandatory (Portfolio) - Strong portfolio of end-to-end journey design for app and web, design system work, and research or experimentation outcomes with measurable impact

Dear Aspirant,

We have openings for Marketing Executive in Justdial - India's #1 local search engine & Leading B2B digital marketing platform.

Key Responsibilities:

• Visit customers and explain Justdial products.
• Generate leads and convert them into paid listings.
• Maintain good relationship with clients.
• Achieve sales targets.
• Submit daily reports and updates to the manager.

Requirements:

• Good communication and selling skills.
• Two-wheeler with valid license preferred.
• Freshers or experienced can apply.
• Basic Android/Mobile app knowledge.

Salary - 2.88 LPA - 4.40 LPA + incentives + addon bonus

Experience - Fresher & Experienced candidates can apply

Job locations - Coimbatore, Pollachi, Trichy, Salem, Dharmapuri, Hosur, Krishnagiri, Erode, Namakkal, Karur.

HR details - Sathyamoorthy (Assistant Manager - HR)

Duties and Responsibilities

 Troubleshooting the complex/multi-domain/ incidents, that require design changes or involvement

of OEMs, on the network and services that are escalated by L2 Resolver Group while adhering to

SLA/KPIs

 Providing L3 level of Network and Service Assurance support for enterprise network on routing

and switching and is comprised of Cisco based WAN/ LAN / WLAN and SDWAN technologies

 Carrying out complex network change events.

 Acting as the architect for the projects in the day 2 scenario

 Provide design and deployment guidance on new enterprise sites, make configuration pack and

deploy it on ground.

 Raising TAC cases with OEMs and drive the resolution of complex incidents

 Coordinating with the fault management teams of the CSPs for the resolution of access link

issues

 Working directly with OEMs for upgrades for EoL/EoS based Life Cycle Management.

 Designing and implementing the final fix for resolving the complex incidents in coordination with

OEMs or CSPs.

 Representing the Operations team in architectural and roadmap discussions along with the

customer

 Analyzing the technological advancement in the industry and acting as the technical advisor to

the customer

 Assisting the Major Incident resolution by actively participating in the process.

About Us:

Merkle, a dentsu company, is a leading data-driven customer experience management (CXM) company that specializes in the delivery of unique, personalized customer experiences across platforms and devices. For more than 30 years, Fortune 1000 companies and leading nonprofit organizations have partnered with Merkle to maximize the value of their customer portfolios. The company’s heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights that drive hyperpersonalized marketing strategies. Its combined strengths in consulting, creative, media, analytics, data, identity, CX/commerce, technology, and loyalty & promotions drive improved marketing results and competitive advantage. With more than 14,000 employees, Merkle is headquartered in Columbia, Maryland, with 50+ additional offices throughout the Americas, EMEA, and APAC. 

Role Description:

Ensure successful project completion by understanding client expectations, overseeing operations on key projects and coaching a team of 7 - 10. It's an opportunity to work with top 10 market research firms, or large corporations, leverage Ugam's proven project management frameworks, and collaborate with some of the most experienced in market research

Key Responsibilities: AEM Developer:

• Experience implementing Adobe AEM (AEM 6.4 or higher)

• Design, develop and support AEM content fragments, integrations, and applications

• Experience with secure coding practices

• Experience implementing web content management systems in a large corporate environment.

• Experience with object-oriented design and design patterns

• Excellent estimation abilities in scoping work in a highly complex environment

• Experience with dispatcher, caching

• Experience with OSGI Bundles.

• Hands on experience with Java/J2EE, Struts, Hibernate, JavaScript, HTML, CSS, CRXDE, JCR, sling models, sling servlets, OSGI configurations,

• AEM dispatcher configuration, workflows, content fragment models, dynamic templates, and components creation.

• OSGI Architecture Sling Servlets and Sling Framework

• Strong experience in Adobe CQ5/AEM6.x Content Management (CMS)

• Experience of creating OSGI bundles, AEM Templates/Components, Workflow

• Identifying and documenting functional and technical requirements.

• Good in Java/J2EE skills and OOPS with proficiency design patterns

• Good understanding and work experience of Java Frameworks (like Struts, Spring etc.) and knowledge of CRX and Apache Sling.

• Should have experience in designing modules, templates and components.

• Exposure to more than one end to end implementation on AEM Qualifications AEM Certification is an add on 

What are we looking for?

At least 3 years of experience in AEM Knowledge and experience in Sling Model, JAVA, Workflow, Sites, Assets, AEM Cloud, Servlets, OSGI Configurations, content fragment, Workflow, etc.

We thank you for sending us your profile & details for this role. If your profile gets shortlisted for roles with us, we look forward to a conversation with you to learn about more of what makes you awesome!

We are looking for a hands-on Android Developer to join the mobile team for Empuls. The applicant must have Android software development skills, and a passion for delivering high-quality, rock-solid apps. Android programming works closely with other app development and technical teams.

• Translate designs and wireframes into high-quality code.
• Design, build and maintain high performance, reusable, and reliable Java and Kotlin code
• Ensure the best possible performance, quality, and responsiveness of the application.
• Identify and correct bottlenecks and fix bugs.
• Help maintain code quality, organization, and automatization.

An enthusiastic individual with the following skills. Please do not hesitate to apply if you do not match all of it. We are open to promising candidates who are passionate about their work and are team players.

• Bachelor's degree or higher in Computer Science and a minimum of 4 years of Software Development experience. 
• Knowledge of mobile automation and experience on platforms such as espresso.
• Knowledge of application profiling and performance monitoring tools such as Android profiler, AppDynamics, Dynatrace, etc.
• Excellent coding skills in an object-oriented language such as Java and Kotlin.
• Experience with offline storage, threading, and performance tuning
• Have published at least one original Android app.
• Understanding of Google's Android design principles and interface guidelines.
• Strong knowledge of Android UI design principles, patterns, and best practices.

Built on a foundation of AI we are automating enterprise application integration, data integration, data preparation for Analytics and bot automation. We are looking to build our engineering development center in Pune with passionate and entrepreneurial developers at all levels (Interns, Fresh Graduates, Senior Software Engineers and Architects).