Product Marketing Manager

Job Title: Sales Associate

Location: Andheri East

Department: Sales Development

Reports to: VP Sales

Job Summary:

As a Sales Associate, you will be the first point of contact for prospective

clients and play a key role in growing the customer base. You will be responsible for

managing inbound leads, conducting centre tours, closing sales for smaller inventories, and

building relationships with online aggregators and clients. This role demands a customerfocused

mindset, effective communication skills, and a passion for flexible workspace

solutions.

Key Responsibilities:

1. Tours & Product Demonstration

 Conduct centre tours and effectively communicate the value proposition of Quest

Coworks to prospective clients.

 Demonstrate the benefits of various workspace options, highlighting amenities and

services.

2. Inbound Lead Management

 Handle online and telephonic inquiries in a timely and professional manner.

 Convert inquiries into centre visits and ensure consistent follow-up.

3. Sales & Revenue Generation

 Drive sales of Flexi Desks, Dedicated Desks, and Private Cabins (up to 20 seats).

 Participate in training programs to gradually handle larger inventory deals.

 Actively promote alternate seat revenue products like Meeting Rooms, Virtual

Offices, Day Passes, and Training Rooms.

4. Sales MIS & Reporting

 Maintain accurate and up-to-date records of all leads, proposals, and conversions in

the Sales MIS.

 Ensure timely submission of proposals and reports.

5. Aggregator & Broker Management

 Map and manage relationships with coworking aggregators and brokers such as

Qdesq, MyHQ, Cofynd, etc.

 Drive lead generation through these platforms and explore new partnerships.

6. Client Relations & Retention

 Liaise with the operations team to ensure quick resolution of client issues within

defined TATs.

 Maintain high client satisfaction through excellent post-sales support and relationship

management.

Responsibilities

• Will design & build property and casualty Insurance product using Duck Creek tool • Document technical / solution approach

• Will perform Coding, Unit Testing and Code Review In Duck Creek platform • Coach and help team members for their delivery Technical Expertise

• Must have deep understanding of Duck Creek Claim Administration System configuration.

• Ability to understand business needs and translate them into manuscript inheritance and group structure, including design of technical components.

• Experienced in Manuscript Coding & Configuration using Author, Product Studio, Express, Server and User Admin.

• Hands on experience in Claims Desktop, Console modules, Party Module, Task Creation, Claim Configuring, Extension and Advanced Extension points, Auto Reserves,

• Integration and configuration with Claim related third party

• Experience with SQL Server, customizing and Debugging SQL store, Triggers, User defined Functions / Types, Cursors and XQueries.

• Hands on development experience in Microsoft .NET including C#, ASP.NET and SQL Server

• Must be experienced in DCT debugging Tools (TraceMonitor, ExampleUtil, TSV Monitor and Data Tester).

• Must have XML and XSLT programing experience

• Must have working experience in Duck Creek product versions 4.x , 5.x, 6.x, 7.x Or latest Professional Attributes

• Should have good communication and team building skill

• Good to have knowledge in Insurance

• Ability to work in a team environment which will include but is not limited coaching team, help to fix issues,

• Full knowledge of software development life cycle using Agile methodology

 As a Sales Development Representative (SDR), you will be responsible for supporting the sales team by identifying, prospecting, and qualifying potential clients. This entry-level role is ideal for someone with 1-2 years of experience in sales development or customer-facing roles, who is looking to grow their career in SaaS sales. This position offers a fantastic opportunity to learn about SaaS sales processes, sharpen outreach skills, and build relationships with industry professionals. This position involves regular client interaction, both virtually and in-person, and requires travel. The day-to-day

Lead Generation and Outreach

● Research potential clients within target industries and initiate contact via email, phone, and social media channels.

● Qualify inbound and outbound leads based on initial criteria to identify high-potential opportunities for the sales team.

● Conduct discovery calls to understand prospect needs and determine fit with jhana.ai’s offerings. Pipeline Management

● Keep CRM records(e.g., Salesforce, HubSpot) updated with lead information, activities, and progress.

● Ensure timely follow-up with prospects and manage the lead handoff process smoothly with Account Managers.

Support Sales Strategy

● Work closely with the SDR team to align on messaging and outreach strategies that resonate with our ideal customer profiles (ICPs).

● Attend weekly meetings and actively participate in brainstorming and strategic discussions. Performance Tracking &Reporting

● Track personal outreach metrics (e.g., emails sent, calls made, meetings set) and meet or exceed weekly/monthly targets.

● Share insights from prospect interactions to help refine sales messaging and improve lead qualification criteria.

Qualifications & Skills

● Experience: 1-2 years in an SDR, customer service, or other client-facing role, ideally within the SaaS or technology industry.

● Strong Communication Skills: Excellent verbal and written communication skills with an ability to connect with people and convey value concisely.

● Adaptability and Resilience: Able to handle a fast-paced environment and manage constructive feedback, with a positive, solutions-oriented mindset

● Curiosity and Willingness to Learn: Strong interest in understanding customer needs and learning the sales process in depth.

● Organizational Skills: Ability to prioritize tasks effectively, manage time efficiently, and keep track of multiple interactions and leads.

● Tech-Savvy: Basic familiarity with CRM systems (e.g., Salesforce, HubSpot) and sales engagement tools (e.g., Outreach, SalesLoft). Comfortable with learning and using new software.

● Team Collaboration: Willingness to work closely with Account Managers, other SDRs, and Marketing to share insights and align on lead qualification strategies.

● Self-Motivated and Goal-Oriented: Driven to achieve targets, with a proactive approach to managing outreach and follow-up activities

. ● Understanding of SaaS Sales (Preferred): Basic knowledge of SaaS sales cycles and customer pain points, especially within legal or tech industries, is a plus.

Role and Responsibilities

 Manage our social media handles Instagram (137K followers), YouTube (8K subscribers). 

 Execute ideas by creating a content calendar. 

 Generate ideas for our paid/organic ad campaigns and write the copies.

 Handle operations while creating content. 

 Write copies for our App messages and notifications.

Education and experience:

Any graduation degree

1-3 years in digital marketing 

Skills:

1. Strong willingness to learn new things

2. Ability to generate new ideas, think outside the box, and approach problems

in unconventional ways

3. Ability to stay motivated, go-getter attitude

4. Teamwork and collaboration

Must have :

• Strong Experience in Python development
• Familiarity with Data Structures and Algorithms
• Experience in developing Enterprise scale applications
• Exposure to NLP
• Exposure / awareness of AI, ML
• Exposure to Windows Azure is an added advantage
• God understanding of project architecture and software development processes such as Agile and Scrum

Responsibilities :

• Partner with Business Stakeholders to translate business objectives into clearly defined analytical Projects
• Own the end-end process, from recognizing the problem to implementing the solution
• Understand customer’s requirements and design the optimum solution using Icertis’ AI applications
• Configure, Extend, and optimize Icertis AI app through Python scripts, NLP NER Analysis and other mechanisms
• Take full ownership of project / product features to implement, provide bug fixes and write tests and tooling for those features to ensure they work well at cloud scale.
• Plan and identify solutions and risks in assigned work
• You are expected to be hands on and write code on day to day basis and also mentor other team members

Your qualifications:

Self motivated and proactive mindset.

Remote work experience is considered an asset.

Based anywhere in the world, quiet home office with fast internet.

Prior experience in a customer-facing role (Support, Success, Account Management, or Sales).

Your responsibilities will include:

Answering incoming phone calls from customers to offer support

Answering support tickets to help customers and free trials (we use Zendesk)

On-boarding and setting up new accounts and winning them over from the get-go.

Monitoring accounts to ensure that our customers are thrilled, and looking out for (and addressing) warning signs of churn.

Advocating customers’ requests and needs across the entire company (we use Monday)

Educating about newly released features and functionality.

Contributing to our Help Center (help.limecall.com)

Continuous learning and love to implement best practices