Relationship Manager

Are you a Product Manager with a deep love for pets and a passion for creating exceptional customer experiences? Do you want to be part of a hyper-growth company that truly puts pet parents in control of their mission to give the best to their pets?

Supertails is on a mission to revolutionize pet care in India, and we're looking for a Product Manager to own and scale our customer experience initiatives for the e-commerce division. We are a tech-first company backed by India’s top consumer investors, and we believe the right product, augmented with AI, is the way to solve customer needs.

If you believe technology can transform pet care outcomes and thrive in a hyper-growth environment, this is for you.

Who are we looking for?

You are a first-principles product thinker who understands user journeys and is excited to improve the post-purchase experience through technology. You have a strong pulse on customer behavior, CX, and operational excellence, and have likely worked in B2C e-commerce environments.

You'll be a great fit if you are:

• A pet parent
• Passionate about building intuitive, high-impact user-facing services.
• Someone who thrives in environments with high ownership and cross-functional collaboration.
• A collaborative leader and a passionate advocate for the customer, skilled at aligning cross-functional teams to build the best possible experience.
• A data-savvy product builder who is excited to define the key metrics and build the foundation for a data-driven customer experience.
• Able to analyze user behavior, postulate theories, run experiments, and iterate rapidly.
• You have at least 2-3 years of experience in product management, preferably within e-commerce or retail tech.

Why you'll love this role:

• Be a Pet Parent: Your empathy and firsthand experience with pets are our superpowers—this is a non-negotiable for us!
• Disrupt a Booming Market: Play a key role in a 25% CAGR pet care industry, backed by top investors.
• Impact-Driven: Improve the post-purchase experience, solve customer queries, and empower agents, making a real difference for pet families.
• Ready to combine your product prowess with your passion for pets? Come build the future of pet care with us!

🌱 Performance Marketing Manager

📍 Location: Bhopal | 🕒 Work Hours: 10:00 AM – 7:00 PM

💼 Employment Type: Full-Time | 📅 Experience: 3 to 6 years

About Katyayani Organics

Katyayani Organics is a leading force in the agrochemical industry, dedicated to delivering sustainable, high-impact solutions to both D2C and B2B markets. Our commitment is to empower farmers through innovation, boosting productivity while preserving ecological balance. We are growing fast and looking for marketing talent ready to make a tangible difference in agriculture.

Role Overview

We are looking for a data-driven, ROI-focused Performance Marketing Manager to lead our paid media efforts. This role is ideal for someone who thrives on metrics, understands the nuances of digital platforms, and is eager to scale campaigns that drive real business results.

Key Responsibilities

• Strategize, execute, and continuously optimize campaigns on Google Ads, Meta (Facebook/Instagram), and other platforms.
• Manage performance marketing budgets to maximize ROAS and customer acquisition.
• Monitor KPIs and generate actionable insights from performance data.
• Run A/B tests on creatives, landing pages, and ad copies to boost campaign effectiveness.
• Partner with design, content, and product teams to ensure aligned messaging and branding.
• Track and report key campaign metrics using Google Analytics, ad dashboards, and internal tools.
• Keep up with digital marketing trends, algorithms, and emerging platforms.

What You’ll Need to Succeed

• Bachelor’s degree in Marketing, Business, Communications, or a related field.
• 3–6 years of direct experience managing paid campaigns with clear ROI outcomes.
• Proven track record in Google Ads, Meta Business Manager, and PPC optimization.
• Strong analytical mindset with experience in data-led marketing decisions.
• Excellent communication and organizational skills.
• Ability to work cross-functionally and manage multiple priorities effectively.

Preferred Qualifications

• Background in agriculture, FMCG, or related industries.
• Professional certifications in Google Ads and/or Meta Blueprint.

Why Join Us?

At Katyayani Organics, you’re not just running ads — you're helping revolutionize agriculture. You’ll have the autonomy to test and scale campaigns in a purpose-driven environment, working with a passionate team committed to growth and sustainability.

Requirements

Must have 1.5 years of experience in front end development in an internet startup

Deep knowledge of Angular practices and commonly used modules based on extensive work experience

Proficiency with javascript and html5

Extensive knowledge of CSS and JS methods for providing performance visual effects and keeping the frame rate above 30 fps at all times

Thorough understanding of the responsibility of the platform, database, API, caching layer, proxies and other web services used in the system

Creating custom general use modules and components which extend the elements and modules of core Angular

Ability to understand business requirements and translate them in to technical requirements

Roles and responsibilities

Delivering a complete front end application

Ensuring high performance on mobile and desktop

Writing tested, idiomatic and documented Javascript, HTML, CSS

Co-ordinating the workflow between graphic designer, HTML coder and yourself

Cooperating with the back end developer in the process of building restful API

Communicating with external webservices

Ensure high quality graphic standards and high consistency

Stay up to date on emerging technologies

Write functional requirement documents and guides

Must have skills (Angular 6, CSS, HTML, Javascript (ES5 and ES6), rest ful API, Product company / startup experience)

• Possessing excellent product knowledge to enhance customer experience
• Ability to conduct product demos, understand customer requirements and recommend solutions for different business use cases using our suite of tools & platforms.
• Assist sales team with upsell of new products to customers based on usage...
• Proactively engage with customers to provide support & assist while onboarding to reduce their time to "Glam! moments."
• Maintaining a pleasant working environment for your team

• A bachelor’s degree in administration or related field.
• Excellent interpersonal, written & oral communication skills
• Usage of innovative methods for conflict resolution
• Must be fluent in English & Hindi

What We Can Offer You

● Young and fast-growing company with a healthy work-life balance

● Great culture based on the following core values

○ Ownership

○ Transparency

○ Courage

○ Customer Obsession

○ Celebration

● Lean structure and no micromanaging. You get to own your work

● The company has turned two so you get a seat on a rocket ship that's just taking off!

● High focus on Learning & Development and monetary support for relevant upskilling

● Competitive compensation along with equity ownership for wealth creation

What You’ll Do

• Provide world-class customer service to both internal and external clients in all

interactions, striving to exceed client expectations.

• Take ownership of customers issues and follow problems through to resolution

within the SLA defined.

• Drive higher NPS through quality and timely resolution of customer issues.

• Coordinate across different departments and follow-up with them to ensure timely

resolution of user service requests.

• Coordinate with other departments to understand internal processes and suggest

changes if required to improve customer service.

• Maintain an orderly workflow according to priorities

• Ability to handle a high volume of requests in a fast-paced environment

• Explain and educate users about Grip’s offerings and its benefits

• Enable RMs manage and nurture relationship with existing and potential investor

• Other duties as assigned

Your Superpowers

• Bachelor’s degree

• Have an understanding of the wealth segment and product offerings (3-5 years’ work

experience in customer service)

• Command on MS Excel

• Strong written and verbal communication skills and ability to communicate with Retail,

HNIs, family office investors would be essential

• Strong phone presence

• Prior experience in financial services industry is preferred

• Should be a team player

A campus ambassador is our brand ambassador in their college, and they will be responsible for 

• Increasing brand awareness in their campus by increasing users on our platform
• Increase social media presence of our company in their college campus by helping us find new subscribers and followers as well as events on our posts
• Organizing seminars and webinars on their college campus
• Indulge in active sales

Job Description

We are looking for a talented Magento 1 and 2 developer that will oversee maintaining our

eCommerce website. Your main tasks will be to ensure that the last security patches are installed and that existing functionality continues to work properly. You will also oversee developing new modules and applying any required front-end changes.

What we expect from you?

Good experience in eCommerce development

Strong debugging skills, Code flow analysis, and the ability to read and modify existing

code.

Good knowledge of Payment gateway integration

Shopify experience will be a big plus.

2+ years of work experience.

Strong problem-solving and troubleshooting skills.

Good communication and Learning attitude.

Strong object-oriented programming knowledge

Very good PHP knowledge

JavaScript is a must for front-end development

Extensive LESS & CSS knowledge

Magento certification is a big plus

What you will get to work on?

Create responsive sections as per the requirement given to you.

Bug fixing, testing, and maintenance of the site.

Data entry work is also included

Regularly update our Magento installation

Install security patches

Develop new functionality

Implement front-end changes.
For more details dial - nine/one/zero/one/four/double three/eight/one/two.