28+ Analytical Skills Jobs in Delhi, NCR and Gurgaon | Analytical Skills Job openings in Delhi, NCR and Gurgaon
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Our Vision:
Vapronix web is a platform for constant interaction of technology and human creativity. We aim to create a digital environment that connects people from around the world, fulfilling their entertainment and mind simulation needs while co-creating happiness and generating value for all.
Responsibilities:
- Should have a keen interest in content marketing and a willingness to learn on the job.
- Assist in developing and implementing content marketing strategies.
- Create compelling and high-quality content for various channels, including blogs, social media, websites, and more.
- Copywriting. (Meta, Push marketing content, Ads, etc)
- Uploading written content on Inhouse CMS & WordPress.
- Conduct research on industry-related topics to produce original content.
- Collaborate with the marketing team to plan and execute content calendars.
- Optimize content for SEO and ASO to increase organic search visibility and drive traffic to the website and Apps.
- Monitor and analyze content performance metrics to refine and improve content strategies.
- Edit, proofread, and improve the content.
- Stay up-to-date with the latest trends and best practices in content marketing, SEO, and ASO.
- Basic Unit testing & Knowledge of Canva
- Learning and effectively utilizing the project management tool- JIRA
Skills:
- Analytical thinking
- Strong Research skills
- Creative writing (Copywriting)
- Basic Knowledge of SEO, SMM & SEM
About the Company
Insight Alpha provides its clients access to a network of frontline industry experts that help them get critical information they need to be successful. We help thousands of our clients get answers to their most critical questions, without leaving their desks. Having built a strong network of senior industry experts and key decision makers globally across a span of 80 countries, there is always a need for relevant and authentic knowledge at the right place, right time, in the right way to the right person.
About the Role
The role with IA is an exciting position with opportunities to work closely with business and investment leaders that are driving the industry throughout the world. Providing knowledge on large-scale issues down to the most niche and esoteric, our experts range from domestic and international policy specialists to economic advisors, business leaders to academics. Through our systems, clients connect toa network of top-tier professionals, whose insights can help move clients' best ideas towards their best outcomes.
As a Research Associate, you will draw from a broad pool of experts including premier thought-leaders from around the world and recruit the most relevant experts for our clients' research projects. You will be expected to monitor industry news, identify market trends, and establish valuable professional relationships with senior-level industry professionals.
Responsibilities
• As a Research Associate, you will focus on identifying and reaching out to topprofessionals who can provide industry insight and knowledge to our clients.
• You will elucidate the mission and business model of Insight Alpha to industry professionals and recruit them for Association of Industry Leaders (AIL).
• Thrive in a fast-paced environment, multitasking between various projects.
• Grow the India/ Global Expert Network by recruiting key opinion leaders on a strategic/tactical mode, using recruiting campaigns, leveraging industry and professional lists, trade and business associations, referrals and other relationships.
• Co-ordinate with client-facing Research Managers /Analysts/ Project leaders to gauge clients' needs and fulfill time-sensitive research requests for our clients by analyzing client inquiries.
Requirements
• The successful candidate should have 0-1 year of experience in primary executive research or knowledge management.
• Post Graduate Degree/Graduate Degree required.
• Excellent communication and interaction skills, including demonstrated oral, written and presentation abilities in a business-focused setting using a variety of communication channels (telephone, e-mail, in-person, etc.).
• Good command over English language.
• Successful track record of working in a team environment.
• Ability to multi-task and prioritize effectively, while ensuring a high level of accuracy andattention to detail.
• Leadership qualities, positive energy, and the ability to adapt to change in a fast-paced environment.
• Curious by nature; proactive and self-motivated.
• Ability to work effectively independently and/or collaboratively in a team.
We seek bright, positive and flexible people who also:
• Act with the highest integrity and professionalism in all their endeavors.
• Utilize superior analytical and problem-solving skills.
• Think creatively and focus on opportunities for growth, and lead others to do the same.
• Express a strong desire to work in a team.
• Respond effectively to management direction and clients’ needs.
• Demonstrate the ability and initiative to handle increasing responsibility over time.
As a Product Growth Intern with a focus on User Engagement, you will play a crucial role in connecting with our user base to gather valuable insights. Your primary responsibility will be reaching out to users, arranging meetings, and conducting discussions to deeply understand their experiences, issues, and needs. These insights will directly contribute to our product development and growth strategies.
- Proactively reach out to users through various channels to arrange meetings or interviews.
- Conduct user interviews and meetings to gather feedback on their experiences, issues, and needs regarding our product.
- Analyze user feedback to identify common trends and areas for improvement.
- Collaborate with the product management team to translate user insights into actionable product strategies.
- Assist in developing and maintaining a user feedback loop to continually engage with our user community.
- Support the creation of user personas and journey maps to better understand and address user needs.
- Work with cross-functional teams including marketing, sales, and engineering to implement user-centered growth initiatives.
- Prepare and present reports on user feedback and insights, and their implications for product growth.
What We Offer:
- Hands-on experience in user research and direct user engagement.
- More than Industry standard Stipends
- Opportunity to contribute significantly to the product development process.
- Exposure to a dynamic and fast-paced startup environment.
- Mentorship from experienced professionals in product management and user research.
- A learning-focused environment where your insights will be valued and acted upon.
- Ability and desire to sales
- Convincing and influencing ability
- Sale the company's products like Website, CRM, Portal, Digital Marketing
- Must understand the use of technology for travel companies
- Make travel professional understand how technology can help them to drive a successful travel business
- Maintain good relationships with existing clients, gaining repeat business wherever possible
- A positive, confident, and determined approach.
- Resilience and the ability to cope with rejection.
- Negotiate, close deals and handle complaints or objections.
Key Responsibilities:
· Present our technology products and services to potential clients, clearly articulating the benefits and value proposition.
· Develop and maintain strong, long-lasting relationships with clients to ensure customer satisfaction and retention.
· Stay updated on industry trends, market conditions, and competitors to provide insights that help shape our product offerings and marketing strategies.
· Work closely with our product and marketing teams to align customer needs with product development and marketing strategies.
· Prepare and maintain detailed sales reports, forecasts, and pipeline updates for management.
Qualifications:
· 0-2 years of sales or business development experience
· Bachelor’s degree in Business, Marketing, or a related field.
· Excellent Communication Skills (both written and verbal)
· Proactive, confident and Self-motivated.
· Ability to Convincing and influencing.
· Able to work independently as well as in team.
· Ability to build and maintain client relationships.
· Comfortable using technology tools and platforms for sales and reporting.
About Us
One of India's leading Renewable Energy Consultants, working with large commercial and Industrial clients and helping them choose the right Renewable Energy solution for them.
Job Profile Manager / Senior Manager– Strategy & Business Development, Renewable Energy
Qualification
• MBA –from a reputed B school or comparable qualification with 3-8 years of experience either in B2B sales or Renewable Energy Consulting
Office Location: Noida
Who we’re looking for
• We’re looking for a unicorn – the best of the best.
• Someone who lives, breathes, eats, sleeps, and dreams of Renewable Energy and consultative selling process.
• Someone who has a fire in their belly for business development and can expand a region single-handedly
• Someone who will be at the front of the company and can drive sustainable financial growth by boosting sales and forging strong relationships with clients
• Someone who is charged up to contribute and take ownership
• Someone who can crush their targets - Deliver and exceed their own goals
Responsibilities Strategize in Business Models and Business Plans
• Work with higher management in formulating business strategies
• Research for new markets and know-how of the renewable industry
• Assist and strategize in new products & services
• Making business plans and financial models
Generating Enquiries and Sales Meetings
• Prepare for meetings/calls via structured research about the target client
• Having effective sales meetings/calls in order to:
• Understand the renewable energy requirement of the client
• Position the company as their preferred Renewable Energy advisor and the best choice for the client
Sales Proposals/Transaction Management
• Create presentations based on the client’s requirements
• Coordinate with the Business Partners to generate proposals
Deal Closure/Sales Conversion
• Negotiate win-win deals
• Maintain profitability index as per management guidelines
Team Management
• Develop entry-level staff into valuable salespeople
• Accountable for achieving its own as well as its team sales target
Candidate Profile
• Should have good business analytical skills
• Proficient in financial model skills
• Should have excellent skills in office tools like Excel, PowerPoint, etc.
• Should have excellent Communication Skills and be a team player
• Should be a go-getter, focused, ambitious, sales expert and driven to succeed, result orientated, hungry for growth
Perks & Benefits
• An absolute action-packed, fun, and demanding workplace lets us thrive in a team-based environment with passion, fun, pride, and teamwork as our core values.
• Other than fixed compensation, we offer attractive (equivalent to 80% of the salary) quarterly performance incentives, team outings, and an international trip for the star performers
Position Snapshot
Role: Business Development Executive
Employment Type: Full-Time
Location: On-Site (NIET A Block,5th floor, Greater Noida)
Shift: 10 am to 5 pm (Sundays off)
Salary: 15000 INR - 20000 INR (+5000 INR)
Who We Are
Uneako is an amalgamation of the words “unique” and “eco”. The company was envisioned by two young brothers, now a proud host of young minds from across the country, striving to generate environmental awareness. Our aim is to curb the environmental threats of climate change and plastic pollution by introducing and promoting an exclusive and innovative range of eco-friendly product solutions for office, home, and gifting utilities. Our products are carbon positive, aided by green technology and support the marginalized communities both socially and economically.
Position Summary
As a Business Development Executive, you will have the opportunity to learn and contribute to various aspects of the company’s business development efforts. You will work closely with the business development team to support their initiatives and help drive growth for the company. This opportunity will provide you with valuable experience in the advertising industry and expose you to the strategies and tactics involved in attracting new clients and expanding existing relationships
Job Requirements
- A bachelor’s degree in a relevant field.
- Completed or pursuing Master’s degree (MBA or any relevant degree or diploma)
- Salesforce experience or any other role-related experience is a plus.
- Strong new business development skills.
- An awareness of metrics and an appetite for setting and achieving goals.
- Strong communication and presentation skills
- CRM experience is preferred
- Excellent communication skills- both written and verbal
- Flair for writing and developing a crisp pitch.
- Networking and Team Management skills.
- Data analyzing and researching skills.
- Should have good energy and charm.
- Strong desire to work in a performance-based culture.
Job Responsibilities
Developing goals for the development team and business growth and ensuring they are met.
I) Identification & Planning:
- Generating leads via cold calling, emailing, and other lead-generation activities
- Identify new customer segments & markets to tap into based on seasonal trends
II) Lead generation and Cold calling
- Contacting potential clients to establish rapport and arrange meetings.
- Planning and overseeing new marketing initiatives.
- Calling the potential leads and taking it to close
III) Market Research & Expansion
- Researching organizations and individuals to find new opportunities.
- Increasing the value of current customers while attracting new ones.
- Finding and developing new markets and improving sales.
Our organization is looking for a team of dedicated and committed students who would believe in our cause & work towards sustainable growth and development. We would be more than happy to provide any further details, if at all required.
For more information: http://www.uneako.com/
http://www.instagram.com/uneako_
About Us
We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analyzing customer interactions at scale. We assist across multiple voices and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.
The problem we are solving
In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to a high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction.
Roles and Responsibilities:
- Ability to synthesize complex data into actionable goals and act as the custodian for everything on data and insights.
- Ensuring data sanctity through instrumentation and monitoring data quality to meet the business needs of the company Developing and monitoring KPIs for each vertical of the business.
- (Revenue/Sales/Finance/Campaigns/Content/Marketing), and at an overall business level and constantly driving the company towards meeting the KPIs.
- Generating product and user insights and working closely with the Product manager to make product and design decisions
- Having a product out view towards problem-solving – Market and competitor research to understand the trends in product design, continuous A/B testing to grow the product KPIs, etc
- Owning and improving the core issues related to the product.
- Create and maintain client relationships.
- Stay up to date with new products/services and competitors
- Interpersonal skills to work closely with various stakeholders who may have competing interests
Requirements:
- Previous experience in Business / Systems Analysis or Quality Assurance
- 2-5 years of experience
- A degree in IT / Computer Science
- Proven experience in eliciting requirements and testing
- Experience in analyzing data to draw business-relevant conclusions and in data visualization techniques and tools
- Solid experience in writing SQL queries
- Basic knowledge in generating process documentation
- Strong written and verbal communication skills including technical writing skills
Life at Rezo.AI:
- We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
- A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
- Practice autonomy, open communication, and growth opportunities, while maintaining a perfect work-life balance.
- Go on company-sponsored offsites and blow off steam with your work buddies.
Perks & Benefits:
Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship. Get the best-in-class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)
Why Us?
We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer services problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.
Explore more here:
http://www.rezo.ai/" target="_blank">www.rezo.ai
Data AnalyticsSupporting today’s data driven business world, our client acts as a full-stack data intelligence platform which leverages granular and deep data from various sources, thus helping the decision-makers at the executive level. Their solutions include supply chain optimization, building footprints, track construction hotspots, real estate, and lots more.
Their work embeds geospatial analytics, location intelligence and predictive modelling in the foundations of economic modelling and evaluation theory to build data intelligence layers for their clients which include governments, multilateral institutions, and private organizations.
Headquartered in New Delhi, our client works as a team of economists, data scientists, geo-spatial analysts, etc. Their decision-support system includes Big-Data, predictive modeling, forecasting, socio economic dataset and many more.
As a Senior Manager– Data Intelligence, you will be responsible for contributing to all stages of projects– conceptualizing, preparing work plans, overseeing analytical work, driving teams to meet targets and ensuring quality standards.
What you will do:
- Thoroughly understanding the data processing pipeline and troubleshooting/problem-solving the technical team
- Acting as SPOC for client communications across the portfolio of projects undertaken by the organization
- Contributing to different aspects of organizational growth– team building, process building, strategy and business development
Desired Candidate Profile
What you need to have:- Post-graduate degree in relevant subjects such as Economics/ Engineering/ Quantitative Social Sciences/ Management etc
- At least 5 years of relevant work experience
- Vast experience in managing multiple client projects
- Strong data/quantitative analysis skills are a must
- Prior experience working in data analytics teams
- Credible experience of data platforms & languages in the past
Amazon Web Services (AWS)Position Summary:
Seeking Managed Services L2 Support Engineer/Senior Engineer for IoT projects. This role is responsible for supporting managed services & application/product support for IoT projects.
Duties & Responsibilities:
• Investigate the issue and Provide Resolution (where is the issue – device/connectivity/platform/application layer)
• Application & Platform Performance Monitoring
o Identify, categorize, prioritize, diagnose, route, track, and close the alarms raised by monitoring tools
• Recreate and verify complex performance and environmental issues with full access to the production environment
• To identify, troubleshoot and solve incidents within SLA timelines
o Log Analysis of the issues reported
o Update tickets recent status and progress on ticketing tool
o Raise a bug for issue in application functionality where a code fix might be needed
o Triaging of
▪ Mobile App issues on both Play Store & App Store
▪ Web App issues
▪ Platform(AWS) issues
• Proposing solution to recurring incidents
• Proposing some new enhancements in existing solution
• Service Mgmt. Reporting
o Status Tracking & Reporting
• Continuous Service Improvement
o Process Management & Improvement
• Managing the Production AWS platform & applications deployed along with the E2E monitoring of systems and data flow
• Incident Management
• Problem Management
• Change Management
• Risk Management
• Knowledge Management
Qualifications and Experience:
• Mandatory
o Bachelor’s degree in Electrical Engineering, Software Engineering, Computer Science, Computer Engineering, or related Engineering discipline;
o 4+ years of experience in L2 of managed services / application(mobile or web) support
o 1+ years of experience in the Smart/Connected Products & IoT workflow.
o Hands on experience in
▪ Mobile OR Web App issues troubleshooting
▪ AWS platform or certified in AWS(Solution Architect/SysOps)
• Server-less/headless architecture
• Lambda, API Gateways, Kinesis, ElasticSearch, ElasticCache, Dynamo DB, Athena, AWS IoT
▪ Linux
▪ NoSQL Database(Dynamo DB preferred)
▪ Trouble ticketing tools(Jira Software & Jira Service Desk preferred)
o Ability to differentiate between application & platform issues and proven track record of taking them to closure
• Preferred
o Hands on experience on New Relic and AWS Cloudwatch tools
o Prior experience in operation support for IoT projects (50,000+ live devices) will be an added advantage
o ITIL certification
o Experience in AWS Cloud IoT Core platform
o L3 Support experience in addition to L2
Skills and
NodeJS (Node.js)
MongoDB•Proficient in Socket Programming/TCP Server Client Architecture
• Experience in Developing APIs and RESTful services using NodeJS.
• Experience with NoSQL database technologies such as MongoDB, Elastic Search
• Integration of user-facing elements developed by front-end developers with server-side
logic
•Knowledge to handle large database for GPS and building immensely scalable projects
•Writing reusable, testable, and efficient code
•Design and implementation of low-latency, high-availability, and performant
applications
• Implementation of security and data protection
• Integration of data storage solutions (may include databases, key-value stores, blob
stores, etc.
• Integrating with AI/ML Libraries
•Produce high quality code and experience with security implementations Identifying
application security risks and implementing security patches procedures.
Our client is an Indian brand that competes with global giants in the space of smartphone accessories such as smart watches, wireless earbuds, bluetooth earphone, headphones, speakers and accessories for young Indian consumers.
Founded in 2014 and headquartered in Gurgaon, our client makes the latest personal technology accessories available and affordable.
They have been listed as best selling brand on Amazon and Flipkart for four years in a row and in 2019, they were the biggest Indian seller of wireless earphones in the country. Also, among the top 5 brands selling wireless earphones in India, they were the only Indian brand.
As a Manager - Product Innovation, you will be responsible for managing and driving the entire product development process, both internally and externally, ensuring all stakeholder timelines and deliverables are met.
What you will do:
- Achieving product assortment goals while ensuring product quality and testing standards as well as margin expectations are met
- Working closely with ODMs to ensure production timelines & quality standards are met
- Working closely with sales to understand directive for customer projects, analyzing existing item sales and reviewing new product forecasts
- Vendor sourcing, negotiating for achieving cost effective purchase of raw materials/ semi finished goods and reduction in delivery times
- R&D on new products and categories
- Ordering, tracking and updating warehouse and category team on status and progress
- Tracking and reporting key functional metrics to reduce expenses and improving effectiveness
- Anticipating unfavorable events through analysis of data and preparing control strategies
- Solving issues and developing new solutions requiring new and innovative approaches
- Balancing both tactical execution with strategic initiatives necessary to drive cost reduction
- Identifying, developing, maintaining vendor base for obtaining timely procurement of materials at favorable terms to ensure smooth operations
- Performing risk management regarding supply contracts and agreements
- Managing & preparing performance reports and sharing the same with respective vendors and within the organization
- Managing day to day operational & logistics related activities
- Working with cross functional teams
Desired Candidate Profile
What you need to have:- Qualification -B.E/ B.Tech and/or MBA
- Experience of 5-9 years in related industry/ product categories
- Keen interest/ knowledge of sourcing and procurement techniques as well as a dexterity in reading the market
- Exposure in developing and working with factories in China is essential
- Talent in negotiations and networking
- Aptitude in decision-making and working with numbers
- Strong verbal and written communication skills
- Demonstrated ability to analyze and resolve problems
We are Hiring for "Operational Support"
Loaction : Noida
Experience: 3-8 Years
Skills Required:-
Operational support to Smart camera (ABILITY make)
· Administration and management of cameras and Microphone
· Any L2 level Unix knowledge is must
· Unix scripting knowledge is must
· Hardware configuration knowledge on Unix platform
· Troubleshooting and analytical skills
Note :- Immediate Joiner or 15-30 Days Preferred
About the Role
We are looking for an extremely motivated individual with a proven track record to independently solve problems to work in our Founder’s Office and report directly to the CEO. As a strategist, consultant and implementer, successful candidate will drive multiple projects across growth, technology and product. The ideal candidate will have proven experience in a business consulting role, with a special focus on executive.
Job Description
Serve as liaison between the CEO, executives, senior leaders for project updates, proposals, and planning. Independently lead multiple high stake projects that impact the PnL across Growth, Technology, Operations and Product Oversee daily operations through collaboration with senior management and department leaders, performing an array of administrative tasks from managing calendars, generating correspondence, maintaining hard copy and electronic files, planning, and coordinating annual corporate meetings, and scheduling facilities.
Build and develop relationships with all employees for increased efficiency and effective responsiveness into existing operations, and help to define new operational strategies, working with CEO and executives on special projects. Willingness to develop and learn subject matter expertise in healthcare, handling inquiries and developing action plans to address them, and assisting with the preparation and dissemination of communications.
Requirements
Ex Consultants from McKinsey/ Bain/ BCG or other top tier consulting firms will be preferred
Undergraduate/ Postgraduate from top tier engineering schools like IIT/ BITs/ IIM/ ISB within 1-4 years experience will be preferred
Minimum 2 years prior experience in strategy consulting or strong experience in leading PnL at a high growth startups or equally analytical roles preferred.
Strong analytical ability, with excellent track record as an independent problem solver. Ability to understand large amounts of data to problem find the issue and crisply communicating to CEO will be a given. Adept at MS Excel & PPT
Extremely agile, and enjoys working in a highly dynamic environment where there is pressure to deliver on business outcomes. Wants to be legendary every day.
Experience in planning and leading strategic initiatives.
About us
We are an AI (Artificial Intelligence) platform company focused on the TMT (Technology Media and Telecom) industry. Our focus is on M&A (Mergers and Acquisitions) use case. We work with Investment Banks, Private Equity firms and Corporations globally. Our uniqueness is in automating research and analytics thereby releasing ~90% of the manual effort
We are looking for the best professionals in TMT available in India and outside,
Role: Senior Consultants ( TMT )
Job Overview:
You will be working on creation of many globally unique analytics assets as part of our Product and then using the outputs of the Product to provide consulting to our clients. You will experience working with some of the sharpest minds in the TMT focused M&A world.
You are either an individual contributor or managing a team in the TMT industry. You must have expertise in specific segments of the TMT industry (for example, Cybersecurity, IoT, Fintech etc.) and have a demonstrable track record of independent thinking and analytics to industry and company attractiveness.
Preferred Experience:
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6-8 years of experience in TMT industry
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Currently in a client delivery and thought leadership position in Business Research, Consulting or part of a Corporation’s Strategy team
Primary Responsibilities:
You will have 2 primary responsibilities:
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Product management
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Doing research on TMT industry segments and building content relating to industry and company attractiveness, company growth areas, financial performance, valuations et al.
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Being part of a highly talented and motivated team that is pioneering new thinking on TMT industry outlook
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Consulting
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Use the output of our product, augment it with creative thinking and create compelling presentations and models for our M&A clients
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In addition, you will be expected to contribute with your ideas on all aspects of the firm so that we all succeed. There are no barriers and you should have an independent point-of-view.
Required Skills & Personal Attributes:
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Excellent business writing and verbal communication skills including presentation skills.
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Detail-oriented with high standards for written and visual presentation of information. Excellent research, analytical, and numerical skills. Logical thought process to think through a problem and develop solutions.
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Ability to develop and articulate strategic recommendations based on rigorous data analysis.
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High degree of proficiency in MS Office Suite (PowerPoint, Word, Excel etc.)
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Strong inter-personal skills; ability to work with teams in a timeline driven high pressure environment (typical of consulting firms); self-driven with a high level of motivation and energy; a strong ‘can do’ attitude; ability and willingness to work in a small and fast growing set-up; ability to pro-actively identify ways to contribute to the firm’s goals & mission; international experience; professional appearance as well as manner of speaking.
Educational Background:
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Bachelor’s degree (Engineering/ Commerce/ Economics) from a top-tier university (such as IITs, NITs, DU, etc.); And an MBA from one of the top institutions in India / abroad
Role- Ranstad Payroll
o Plan to ensure that the weekly and monthly targets are met for each and every individual of the team.
o Conduct reviews for the team members’ performance and take corrective actions, if any
• Marketing:
o Keep abreast of best practices and promotional trends and plan marketing activities
o Generate customer leads by running various marketing campaigns in their region
• Analytics:
o Utilize sales data to understand market trends and potential, and furnish reports
o Develop and optimize sales processes to continuously improve
• Sales:
o Present, promote and sell services using solid arguments to prospective customers
o Understand customer’s requirements and pitch services accordingly from the available product offerings of the company
o Heavily sales driven work, with a team handling of 10-20 people.
o Reach out to customers through cold calling and schedule for final sales
• Team handling experience of at least 3-4 years (Sales)
• Comfortable to work on the ground
• Strong people management skills and the inclination towards data-driven based decision-making approach
• Strong network to generate leads continuously for the team
• Ability to create a detailed plan to achieve the revenue targets expected in the company
• Manage the team effectively and achieve targets
• A strong network of brand/corporates and other channel partners for lead generation
• Ability to start rolling from Day 1
• Excellent knowledge of Microsoft Office
• Should be able to identify challenges of associates and guide the team for better conversions
• Must be self-driven and result oriented
• Strong written and verbal communication with impeccable attention to finer details
• Demonstrated leadership of leading initiatives and projects
• Highly motivated individuals who are performance-driven and goal-oriented
• Start-up (all-hands-on-deck) approach
Opportunity
As a customer success manager, your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and Improve customer experience and customer satisfaction (Customer Love metrics)
Responsibilities
- Be the single point of contact for all your customers from the time they sign the contract.
- Establish a trusted relationship with them and help them succeed with QDC through product adoption and delivering the value promised.
- Understand the customer’s goals, org structure, key challenges, and define their success.
- Work with sales and onboarding team to plan and execute a seamless customer onboarding process, ensuring a smooth ‘go live’.
- Identify customer insights and pain points and help shape the product roadmap by providing active feedback to the product team.
- Proactively identifying and prioritizing resources and effort according to perceived risk, potential growth, strategic value, and renewal timeframe, making sure subscriptions are renewed timely.
- Monitor at-risk customer behavior and carry out activities to retain them.
- Own churn and expansion for all your accounts.
- Identify opportunities for portfolio growth and contact customers for upsells.
- Work towards turning customers into advocates of QDC.
- Collaborate with the Marketing team to build customer case studies, testimonials, and referrals.
What you can expect in the next 12 months
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What an ideal candidate looks like
- At least 2+ years of work experience in a customer-facing role such as Customer Success, Account Management and Sales, etc.
- Ability to understand a software product and its nuances very well.
- Excellent written and verbal business communication skills.
- Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
- Ready to work during US hours - in future
What are we looking for?
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Job Function – Quality Director
Specialization – Quality
Industry - BPO
Salary Increment - As per company policy
Experience - Minimum 2 years as Sr. Manager – Quality / Preferred director role
Level – L 5
Location - Gurgaon
Key Skills
- Ability to motivate and inspire new & existing Team mates
- Must have a strong eye for detail and a thorough understanding of client expectations
- Must display positive energy, service oriented attitude towards all teammates.
- Strong managerial, organizational, prioritization and leadership skills
- Solid language fluency required (enunciation, clarity and professionalism)
Job Description:
This role is responsible for:
- Client interactions
- Manage and develop improvement plans in liaison with other department(s)
- Effective resource utilization
- Meeting & exceeding defined KPIs
- Able to motivate team members.
- Manage Quality Team member and help them in performance improvement
- Effective resource utilization
- Meeting & exceeding defined KPIs
- Able to motivate team members
- Initiate KPI projects, Automation project, CJMs
- Initiate metric improvement activities/projects
- Has lead & mentored process improvement projects and demonstrated significant benefits (Tangible/Non Tangible)
- Assures effective process and policy mechanisms are in place
- Develops and assures compliance with the Service Level Agreements between internal and external customers
- Assures confidentiality and integrity of data
- Assures implementation of compliance with the Information Technology Standards (System checks, whitelist)
- To oversee risk management activities across the Program
- Developing, establishing, and maintaining an effective system-wide compliance and ethics program designed to prevent, monitor, detect, and respond to non-compliance and recommend corrective actions to fully meet regulatory requirements. This includes a system of education and training to promote compliance awareness.
- Identify and address compliance gaps (issues or processes where compliance risk exposure exists or accountability is not clear), particularly where such issues involve more than one functional unit.
- Create and manage all reporting requirement for the program for both internal and external requirements
- Coach Technical Support Executives on the evaluations done
- Run analysis on contact evaluations and highlight trends
- Coach agents based on evaluation trends to improve their technical capabilities
- Use trends to identify training needs and developing action plans
- Help technical support executive to understand appropriate troubleshooting approach
- Participate in calibration sessions with Quality/Operations
- Maintain current understanding of program strategies
- Support management focus on review of key drivers, metrics and operational processes that drive KPI results
- Demonstrate commitment to program internal customer satisfaction
Desired Candidate Profile:
- Graduate or post graduate degree/diploma (10+2+3) in a any stream
- Excellent command over English (Verbal & Written)
- Min 2 years as Quality Sr. Manager / or director role with domain expertise
- Min 6 - 8 years of overall experience in Quality function
- Minimum 8 - 10 Years of total Experience in handling BPO business
- Basic Computer skills required
- Working knowledge of Excel, Power point, Excel Understanding of Ops Reports and MIS
- Should have basis knowledge on statistical knowledge
|
Technical Competency |
Ideal Hiring Competencies |
|
Excel Skills |
Should be able to execute complex formulas, create presentable charts and in-depth knowledge of short cut keys |
|
Analytical Skills |
•Breaks down concrete issues into parts and synthesizes succinctly. |
|
Six Sigma BB |
BB Certified |
|
Presentation Skills |
Ability to explain the concepts of various trainings like Lean, 6 sigma, etc |
|
Decision making skills |
Should be able to take control of situations and arrive at quick decision to counter issues/problems |
|
Behavioral Competency |
Ideal Hiring Competencies |
|
Result orientation |
Able to create a plan and work systematically. Predict problems and figure out ways to overcome them and indefinitely attain the results |
|
Influence |
Adapts rationale to influence others |
|
Client Focus |
Identifying and responding to current and future client needs; providing service excellence to internal and external clients |
|
Continuous Learning |
Identifying and addressing individual strengths and weaknesses, developmental needs and changing circumstances to enhance personal and organizational performance |
|
Conflict Management |
Preventing, managing and/or resolving conflicts |
- Continually assessing the needs of sellers, market trends, competitive opportunities and threats in defining and evolving the product strategy for upcoming sellers.
- Defining both long term strategy and short term plans to achieve the product vision and deliver business results.
- Conceptualizing and building a rapidly scalable payment and lending platform.
- Understanding and planning based on the market and competitive landscape benchmarks.
- Conceptualizing products by utilizing India Stack – Aadhaar, DigiLocker, UPI etc.
- Having a strong understanding of customer segment and profile. Identifying and filling product gaps and generating ideas that grow market share, improve customer experience and drive growth.
- Driving product innovation to improve self-service capabilities for sellers to achieve and grow online sales.
- Driving innovations to all elements of the seller experience to improve their business results post-implementation.
- Build the product strategy to achieve business objectives.
- Creating a roadmap for the entire product lifecycle management, from ideation to launch and beyond.
- Being responsible for creating the business requirement documents to ensure appropriate coordination between product and engineering teams.
- Collaborating with the engineering team for the implementation of the product requirements.
- Building the appropriate UI/ UX for each product and their subsequent enhancement along with the Marketing, Inside Sales and Customer Experience teams.
- Working closely with the data science team to ensure appropriate data-related interventions and to ensure a better customer experience.
- Building the GTM plan for each product being rolled out to the users with the Marketing, Inside Sales and Customer Experience teams.
- Being responsible for overall P&L of the products being rolled out for both Store and EPS.
- Understanding the market and build business cases for new product opportunities.
- Working closely with the cross-functional team to execute the business goals and end-user needs.
What you need to have:
- Business Acumen:
- Exposure to managing product lifecycle right from ideation to launch.
- Understanding of how to track the market, competition, emerging trends etc.
- In-depth understanding of technology and tools like CRM etc.
- User-centric, UI/ UX led approach.
- Analytical - Hands-on expertise in statistics, SQL and modelling in Excel.
- Team Management:
- Experience in building and scaling the product team.
- Experience in leading a team of Business Analysts and/or Product Managers.
- Ability to align teams to ensure collaboration and growth.
- Ability to inspire the team about the product stack the company is building.
- Start-up mindset:
- Encourages engagement, feedback sharing, transparency and inspires developers to produce their best work.
- Comfort with being the hustler to get things done.
- Ability to work in a fast-paced, anti-bureaucratic, albeit highly chaotic environment.
- Qualification:
- MBA/PGDM from Tier 1 B – School
- Experience of working in hyper-growth start-up
- Between 10-15 years of experience in Product development/ management role, out of which at least 2 years as a Product Head.
- Market place and /or Payments expert with strong domain knowledge.
- Prior background in building tech products at scale.
- Proven ability to drive business metrics using technology and product.
- Passion for creating seamless and engaging user experiences.
- Curious about metrics, execution processes, macro trends.
As a customer success manager, your goal will be to provide outstanding customer service to
our clients by developing effective customer service procedures, implementing customer loyalty
programs, and Improve customer experience and customer satisfaction (Customer Love
metrics)
Responsibilities
● Be the single point of contact for all your customers from the time they sign the contract.
● Establish a trusted relationship with them and help them succeed with QDC through
product adoption and delivering the value promised.
● Understand the customer’s goals, org structure, key challenges, and define their
success.
● Work with sales and onboarding team to plan and execute a seamless customer on-
boarding process, ensuring a smooth ‘go live’.
● Identify customer insights and pain points and help shape the product roadmap by
providing active feedback to the product team.
● Proactively identifying and prioritizing resources and effort according to perceived risk,
potential growth, strategic value and renewal timeframe, making sure subscriptions are
renewed timely.
● Monitor at-risk customer behaviour and carry out activities to retain them.
● Own churn and expansion for all your accounts.
● Identify opportunities for portfolio growth and contact customers for upsells.
● Work towards turning customers into advocates of QDC.
● Collaborate with the Marketing team to build customer case studies, testimonials, and
referrals.
What are we looking for?
Attitude
● Empathy
● Positive Attitude
● Organized
● Process Driven
● Coachable
● Patience
● Metrics Driven
Skills
● Ability to explain in uncomplicated/ simple language
● Attentive and Listening Skills
● Effective Negotiator
● Creative Problem Solver
● Comfortable with huge data and analytics
What an ideal candidate looks like
● At least 2+ years of work experience in a customer-facing role such as Customer
Success, Account Management and Sales, etc.
● Ability to understand a software product and its nuances very well.
● Excellent written and verbal business communication skills.
● Strong problem-solving skills, technical and analytical aptitude with the ability to quickly
learn and adopt technical products.
● Ready to work during US hours - in future
What you can expect in the next 12 months
Within 1 month -
You should have acquired a good knowledge of the laundry
domain, QDC product and process that we follow.
- You should have spent a day at the laundry store to get live
hands-on experience.
- Have a one-one chat with every member of the Quick Dry
Cleaning team so you get to know everyone well and understand
each other.
- Start owning the renewal process with the help of peers.
Within 3 months
- You should be able to manage the portfolio assigned with some
dependencies on your peers.
- Should start working towards the identification of possible
opportunities in terms of expansion of the accounts.
- Participate in conversations regarding process refining.
- Should be able to independently handle complex sets of queries
related to the product.
- Track and hit key implementation milestones.
Within 6 months
- You should be able to independently manage the portfolio
assigned.
- Should be able to define the expansion targets for your portfolios.
- Should be able to add value to the overall process alignment
owning some initiatives.
- Provide feedback to Marketing, Sales, Support, Success and
Engineering teams to further improve product.
Within 12 months
- Participate in interviewing and hiring, as a way to influence team
growth and show QDC values and drive our culture.
- Deliver and present metrics related to success and show
improvements.
- You will work directly with the two co-founders in helping the company to achieve its strategic and operational goals, by delivering key internal and external projects that are critical to the success of the company
- You will own the creation of all external facing material produced by the CEO Office for senior engagements with the promoters, board and all employees
- You will have a deep understanding of the company business model, the underlying profitability and levers of different business verticals
- You will be responsible for driving the rigour of analytical market based insights into actionable co-ordination between the Revenue team and the Brand team
- Driving Customer Success Outcomes: Increasing renewals, reducing churn, identifying up-sell opportunities, influencing increased life-time-value through higher product adoption and customer health scores, and driving growth through increased advocacy and customer referenceability, for SMB customers.
- Leading the overall journey for Customer Success: Mapping the customer journey and developing interventions for each step, driving engagement with customer marketing, analyzing data and customer feedback, and continuously improving the customer experience.
- Managing Customer Success Activities such as onboarding, training, services, customer success management, support, account management, up-sells, and advocacy.
- Building and Leading a World Class Customer Success team: Recruiting, training, and managing high potential individuals including Customer Success Reps, Operations, and Support.
- Measuring the effectiveness of the Customer Success team with key goals, operational metrics, and outcomes for the team
- Technology and Systems for Effectiveness: Setting up systems and tools for managing customer relationships, tracking data, and improving referencability.
- Working Closely with customer stakeholders (Sales, Product, and Marketing) to establish a stronger customer relationship and experience
- Aligning with Product Marketing to market to existing customers and increasing engagement
- Aligning with Product Managers for driving product roadmap based on customer feedback and usage data
- Aligning with Sales for driving retention and up-sells by improving engagement and retention.
What you need to have:
- You’ve at least had around 4-12 years in customer success roles
- Exp in SAAS, handled US market and minimum 2 yrs in team handling.
- You’ve preferably worked in SaaS, Ad-Tech, and/ or Analytics, selling to the US market
- You have strong customer empathy, a desire to drive revenue and business outcomes
- You drive outcomes through persuasion, negotiation and building consensus with external and internal stakeholders
- You’re a leader with the ability to inspire others and drive outcomes as a unit
- You have excellent communication and presentation skills
- You’re analytical and process-oriented, with the ability to make data-aware decisions
- You have a great understanding of SaaS business models and its value drivers
Go Programming (Golang)
PythonOur client develops, publishes and distributes highly engaging games to a wide audience covering mobile, social and online platforms. Their group of architects are always attempting new and radical stuff that enhances the creative programming and gaming stages, keeping the players constantly glued and wanting for more.
Funded by SnapDeal founders, it is a cross platform gaming organisation focused on real money gaming and strategy games. The founder is an INSEAD and IIT-B alumni with more than 10 years of work experience across various countries.
- Handling the server side programming of the multiplayer gaming application
- Writing scalable, robust,, testable, efficient, and easily maintainable code
- Translating software requirements into stable, working, high performance software
- Translating design mockups and prototypes into working applications.
- Building customer facing technology products, Developing Highly Scalable Code and Working Closely with Engineering and Product Team.
- Building social, web and mobile based games for users across India
What you need to have:
- Candidates with experience in Go / Python / Erlang will be preferred
- Working experience in a Product StartUp (Internet / E-commerce) building scalable applications.
- Hands on experience in system architecture and gaming apps
- Good spoken and written communication skills.
- Good team player.
- Sharp analytical abilities with proven design skills
- Able to think critically of the current system in terms of software development
- Operating as the lead point of contact for any and every matter specific to the client
- Developing a trusted advisor relationship with key customer stakeholders
- Designing and implementing strategies for clients, considering their specific requirements
- Ensuring the timely and successful delivery of their solutions according to customer needs and objectives
- Communicating clearly the progress of monthly/ quarterly initiatives to internal and external stakeholders
- Preparing reports on web performance metrics and analysing digital campaigns success also forecasting them
- Identifying and growing opportunities within territory and collaborating with sales teams to ensure growth attainment
- Staying up-to-date with digital technology trends
What you need to have:
- BA/ BS degree or equivalent
- Should also have an in-depth understanding of how digital and online marketing tools add value to company strategy and performance.
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
- Experience in delivering client-focused solutions based on customer needs
- Proven ability to manage multiple projects at a time while paying strict attention to detail
- Excellent listening, negotiation, presentation and analytical skills
- Excellent verbal and written communications skills
A Technical Project Manager is responsible for providing project planning and management for established initiatives on behalf of company with all publisher partners. He/She will ensure that projects are managed and completed to specification, within an established time frame. He/She will represent company as expert regarding technology concerns raised by partners. Individuals who work well in a collaborative environment and pay meticulous attention to detail tend to excel in the position of Technical Project Manager. Preferably have experience of working with SSP/ DSP.
Responsibilities
• Support Manager/Director in owning and developing strong relationships with the partners and key stakeholders at all levels
• Manage partner onboarding and implementation process including product, channel and partner activation, campaign launches, and ad-hoc projects
• Coordinate resource management and allocation and control activities across teams to ensure projects are delivered on-time and on budget
• Serve as the main point of contact for delivery and activation questions from the partner and issue resolution as needed. (i.e. communication and expectation setting, raising tickets)
• Understand and communicate relevant new products, features, and capabilities as they become available and ensure successful deployment and activation with your partners
• Lead Client Training (facilitating training programs, if required along with Directors)
Qualifications
- Bachelor’s degree
- 4+ years of work experience
- Understanding of adtech platforms and ideally have had hands on exposure with a DSP & SSP
- Experience with marketing campaign design, campaign management, and analysis preferred
- Diligent work ethic. Must be self-motivated and able to take the initiative to get the job done
- Collaborative mindset - able to partner with partners externally
- Strong customer facing communication skills, both written and verbal
Leading American Multinational Computer Software company
C++- Develop new features and improve existing code in C++, specializing in the iOS/Android platforms.
- Has experience with working on huge codebases and comfortable writing and debugging multi-threaded & asynchronous code in Android and the native C++ libraries.
- Understands the resource constraints of mobile devices and implements accordingly robust and efficient solutions with respect to CPU, memory and battery life.
- Be customer-focused and unafraid to challenge the status quo
- Work as part of a dedicated, high-energy team to develop code that spans multiple products.
- Maintain exceptional development standards, especially related to performance, robustness, and testing.
- Support other development teams, build robust relationships and effectively articulate complex ideas.
- Proactively learn new languages, libraries, and platforms as needed. Adapt quickly to changing requirements.
- Activity planning and estimations
- Participate in the design and architecture of the overall product and lead the same for your features.
- Study upcoming technologies, analyze and propose how they can be incorporated to improve the existing product.
- Create high & low-level design artifacts.
- Code Reviews
- Mentoring Android developers in the team
- Develop document solutions for close to a million Acrobat Android users
- We are looking for you if your answer to the following questions is YES
- Are you interested to be part of a highly collaborative team developing next-generation document solutions?
- Have you developed mobile applications having complex UI and high performance?
- Do you like to solve problems and possess an aptitude for analytical troubleshooting?
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