You will work directly with the two co-founders in helping the company to achieve its strategic and operational goals, by delivering key internal and external projects that are critical to the success of the company You will own the creation of all external facing material produced by the CEO Office for senior engagements with the promoters, board and all employees You will have a deep understanding of the company business model, the underlying profitability and levers of different business verticals You will be responsible for driving the rigour of analytical market based insights into actionable co-ordination between the Revenue team and the Brand team
IF you believe that Humans and AI together is the future, then join the dream team that is building a people-first organisation. Our client is a futuristic tech company that is using Data science and AI to help its customers improve their sales conversions faster, with accuracy, and at a feasible cost. They are a 150+ member team based out of Delhi and California, who have created 3 unique products and services that will help industries like Real Estate, Finance, Education, Healthcare, etc to leverage this technology and convert leads into customers efficiently. Their products include features like unique data classification and workflow automation systems, Business management services, and Lead Engagement programs that work across geographies and are being used by their big-ticket customers - Tata, Walmart, Pearson, and Delhivery to name a few. They have recently raised a $5 Mn Series A funding, which is the effect of their massively innovative products that were maximizing profitability even during the pandemic. The founders are successful entrepreneurs,listed in the Forbes 30-under-30. As a Head of Customer Success, you’ll be leading the customer success team driving key outcomes for our product which provides sales analytics to SMB real estate businesses in North American markets. What you will do: Driving Customer Success Outcomes: Increasing renewals, reducing churn, identifying up-sell opportunities, influencing increased life-time-value through higher product adoption and customer health scores, and driving growth through increased advocacy and customer referenceability, for SMB customers. Leading the overall journey for Customer Success: Mapping the customer journey and developing interventions for each step, driving engagement with customer marketing, analyzing data and customer feedback, and continuously improving the customer experience. Managing Customer Success Activities such as onboarding, training, services, customer success management, support, account management, up-sells, and advocacy. Building and Leading a World Class Customer Success team: Recruiting, training, and managing high potential individuals including Customer Success Reps, Operations, and Support. Measuring the effectiveness of the Customer Success team with key goals, operational metrics, and outcomes for the team Technology and Systems for Effectiveness: Setting up systems and tools for managing customer relationships, tracking data, and improving referencability. Working Closely with customer stakeholders (Sales, Product, and Marketing) to establish a stronger customer relationship and experience Aligning with Product Marketing to market to existing customers and increasing engagement Aligning with Product Managers for driving product roadmap based on customer feedback and usage data Aligning with Sales for driving retention and up-sells by improving engagement and retention. What you need to have: You’ve at least had around 4-12 years in customer success roles Exp in SAAS, handled US market and minimum 2 yrs in team handling. You’ve preferably worked in SaaS, Ad-Tech, and/ or Analytics, selling to the US market You have strong customer empathy, a desire to drive revenue and business outcomes You drive outcomes through persuasion, negotiation and building consensus with external and internal stakeholders You’re a leader with the ability to inspire others and drive outcomes as a unit You have excellent communication and presentation skills You’re analytical and process-oriented, with the ability to make data-aware decisions You have a great understanding of SaaS business models and its value drivers
If you are a software specialist with good knowledge and background, and want to grow with a growing disruptive startup, then this role is for you.Our client develops, publishes and distributes highly engaging games to a wide audience covering mobile, social and online platforms. Their group of architects are always attempting new and radical stuff that enhances the creative programming and gaming stages, keeping the players constantly glued and wanting for more.Funded by SnapDeal founders, it is a cross platform gaming organisation focused on real money gaming and strategy games. The founder is an INSEAD and IIT-B alumni with more than 10 years of work experience across various countries. As a Golang Developer,our main duties will include developing core modules and components and interconnecting them into a functional app. What you will do: Handling the server side programming of the multiplayer gaming application Writing scalable, robust,, testable, efficient, and easily maintainable code Translating software requirements into stable, working, high performance software Translating design mockups and prototypes into working applications. Building customer facing technology products, Developing Highly Scalable Code and Working Closely with Engineering and Product Team. Building social, web and mobile based games for users across India What you need to have: Candidates with experience in Go / Python / Erlang will be preferred Working experience in a Product StartUp (Internet / E-commerce) building scalable applications. Hands on experience in system architecture and gaming apps Good spoken and written communication skills. Good team player. Sharp analytical abilities with proven design skills Able to think critically of the current system in terms of software development
Work with a fun team with creative minds and hifgh performing ideas, mean skills and superior ambitions. Read on to know more. Our client is a Gurgaon-based creative communication agency, that provides a specialized set of services like ad-films, photography, marketing campaigns, and brand identity (logo, taglines, and more). They work with some of the finest brands and startups to create immensely delightful designs with affirmative storytelling, to help enhance their brand image and drive robust marketing campaigns for their products. Founded by young, skilled, experienced marketing and design experts, the client base of thecompany includes names like ITC Hotels, Uber, Audi, Porshe, and PVR among others. They take care of everything from conceptualization to execution, along with brand strategy, offering a 360-degree approach. As an Account Manager, you will partner with and ensure the long-term success of their customers by liaising between customers and cross-functional internal teams to ensure the timely and successful delivery of their solutions according to customer needs. What you will do: Operating as the lead point of contact for any and every matter specific to the client Developing a trusted advisor relationship with key customer stakeholders Designing and implementing strategies for clients, considering their specific requirements Ensuring the timely and successful delivery of their solutions according to customer needs and objectives Communicating clearly the progress of monthly/ quarterly initiatives to internal and external stakeholders Preparing reports on web performance metrics and analysing digital campaigns success also forecasting them Identifying and growing opportunities within territory and collaborating with sales teams to ensure growth attainment Staying up-to-date with digital technology trends What you need to have: BA/ BS degree or equivalent Should also have an in-depth understanding of how digital and online marketing tools add value to company strategy and performance. Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level Experience in delivering client-focused solutions based on customer needs Proven ability to manage multiple projects at a time while paying strict attention to detail Excellent listening, negotiation, presentation and analytical skills Excellent verbal and written communications skills
A Technical Project Manager is responsible for providing project planning and management for established initiatives on behalf of company with all publisher partners. He/She will ensure that projects are managed and completed to specification, within an established time frame. He/She will represent company as expert regarding technology concerns raised by partners. Individuals who work well in a collaborative environment and pay meticulous attention to detail tend to excel in the position of Technical Project Manager. Preferably have experience of working with SSP/ DSP. Responsibilities• Support Manager/Director in owning and developing strong relationships with the partners and key stakeholders at all levels• Manage partner onboarding and implementation process including product, channel and partner activation, campaign launches, and ad-hoc projects• Coordinate resource management and allocation and control activities across teams to ensure projects are delivered on-time and on budget• Serve as the main point of contact for delivery and activation questions from the partner and issue resolution as needed. (i.e. communication and expectation setting, raising tickets)• Understand and communicate relevant new products, features, and capabilities as they become available and ensure successful deployment and activation with your partners• Lead Client Training (facilitating training programs, if required along with Directors) Qualifications Bachelor’s degree 4+ years of work experience Understanding of adtech platforms and ideally have had hands on exposure with a DSP & SSP Experience with marketing campaign design, campaign management, and analysis preferred Diligent work ethic. Must be self-motivated and able to take the initiative to get the job done Collaborative mindset - able to partner with partners externally Strong customer facing communication skills, both written and verbal
The word ‘Nirogam’ means ‘free of all diseases’. This forms the ethos of our working. The ancient science of Ayurveda has abundant solutions for healthy living. Through our products, we aspire to bring them to light. Through an ideal blend of Technology with Ayurveda, we create medicines that are effective & convenient for all. In our two decades of relentless service, we have been able to cure millions of people around the globe. From common ailments to diseases considered incurable, we provide solutions for a plethora of problems. Besides medications, we guide people towards a naturally healthy lifestyle. What you will do: To help our patients with Authentic Ayurvedic solutions. We are looking for someone who would: Manage communication with our patients on social media channels Manage incoming calls from our patients from across the globe Research and be up-to-date with our product details and solutions Coordinate with the product development team as well as our ayurvedic experts to create a knowledge base that can be used to serve our customers’ queries Suggest the right products and lifestyle solutions to our customers basis their needs Required Skills and Qualification: Qualified Ayurvedic doctor or Nutritionist or Dietician. Analysis and critical thinking to draw conclusions from data collected and make recommendations Active listening to support quality interviewing and accurate understanding Decision-making skills to make and implement recommendations. Communication skills to interact with a variety of roles, ranging from technical, to healthcare professionals, to the most important - our customers. Experience: Minimum 1 year We encourage interested aspirants to refer to our: Website: https://nirogam.com/Blog: https://nirogam.com/blogs/news
Develop new features and improve existing code in C++, specializing in the iOS/Android platforms. Has experience with working on huge codebases and comfortable writing and debugging multi-threaded & asynchronous code in Android and the native C++ libraries. Understands the resource constraints of mobile devices and implements accordingly robust and efficient solutions with respect to CPU, memory and battery life. Be customer-focused and unafraid to challenge the status quo Work as part of a dedicated, high-energy team to develop code that spans multiple products. Maintain exceptional development standards, especially related to performance, robustness, and testing. Support other development teams, build robust relationships and effectively articulate complex ideas. Proactively learn new languages, libraries, and platforms as needed. Adapt quickly to changing requirements. Activity planning and estimations Participate in the design and architecture of the overall product and lead the same for your features. Study upcoming technologies, analyze and propose how they can be incorporated to improve the existing product. Create high & low-level design artifacts. Code Reviews Mentoring Android developers in the team Develop document solutions for close to a million Acrobat Android users We are looking for you if your answer to the following questions is YES Are you interested to be part of a highly collaborative team developing next-generation document solutions? Have you developed mobile applications having complex UI and high performance? Do you like to solve problems and possess an aptitude for analytical troubleshooting?
1. Concept selling 2. Contacting potential clients through calls, emails and meetings 3. Lead generation, Cold calling, creating reports 4. Client Servicing / Managing 5. New client acquisitions 6. Achieving given targets for fixing client meetings 7. Capable of achieving their revenue targets 8. Creating sales reports - Weekly, Monthly and Quarterly
1. Manage & maintain multiple ad accounts 2. Ability to identify and build an effective keyword list 3. Approach each project/ task in a structured, concise and decisive manner 4. Good knowledge of bidding strategy timing applicability and testing 5. Generating bi-weekly client reports as per client needs 6. Proactive and efficient in handling daily tasks 7. Should have atleast 3 years experience in Adwords itself 8. Should hold atleast 2 certifications from Google Ads Academy 9. Bonus: Experience in handling multiple Social Media Ad campaigns 10. Experience in web analysis using Google Analytics
1. Degree in English/ Journalism/ PR will be preferred 2. Quality Content Creation from an SEO perspective 3. Experience in creating Guest Blogs/ Articles from audience perspective and consistent in style and tone of voice 4. Excellent knowledge of English Grammar 5. Experience in creating Content Marketing Strategy for clients 6. Adept in Market Research for handling projects across multiple industries 7. Excellent Keyword Research skills 8. Knowledge about Video Content and Video Marketing 9. Experience in creating Social Media Content 10. Good communication Skills
You have the best customer management and business consultancy skills around; are passionate about engaging your customers and you have impeccable relationship skills. Your job would be to upsell and increase share of wallet at existing clients. If this is you, we would love your help in taking care of our clients.