IT Manager - Analytics

Position: BPO Team Leader – Customer Service & Renewals

Location: Delhi

Experience:

Minimum 2 years of documented experience as a Team Leader in outbound customer service.

Recent experience must be in Customer Service.

Experience in outbound service combined with renewals and upselling is a strong plus.

Should have managed call flows ranging between 100 to 150 calls per day.

As a Team Leader, must be willing to take calls when required.

Total experience should not exceed 5.5 years.

Work Schedule:

Day Shift

2 rotational offs

Qualification:

Minimum HSC (High School Certificate)

Compensation:

Maximum salary up to ₹7 LPA (approximately ₹55K per month)

Additional variable pay up to ₹2 LPA

• Handling customer queries on Web Chat, E-mails and Social Media
• Educate current and potential customers with product and service information
• Maintain accurate customer records
• Identify and escalate priority issues to the Team Leader and Ops Team
• Actively participate in team meetings

• Handle all queries in a polite, professional manner
• Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution.
• Educate customers on services and processes.
• Escalate any issues to the Team Leader.
• Achieve agreed KPIs and Objectives.
• Adhere strictly to shift schedules.
• Adhere to laid down internal policies, procedures and processes.
• Work collaboratively with the team.
• Candidates from voice/non- voice both will be fine. 
  Experience with the SAAS model will be an added advantage. 
  Ecommerce background will be an added advantage. 
  Communication skills should be good in verbal and written communication.

This profile will include following responsibilities:

- Perform Web Application Security Testing

- Scan Network for Security Vulnerabilities

- Create detailed security report

- Research on Open source security tools & new security topics

The ideal candidate will be responsible for designing, developing, testing, and debugging responsive web and mobile applications for the company. Using JavaScript (React), HTML, and CSS, this candidate will be able to translate user and business needs into functional frontend design. Someone with prior experience with Gatsby, Hasura, Redux, etc and live projects to showcase will get prioritised.

Responsibilities

• Designing, developing, and testing UI for mobile and web applications
• Build reusable code and libraries for future use
• Accurately translate user and business needs into functional frontend code

Qualifications

• Bachelor's degree or equivalent in Computer Science
• 2+ years' experience in frontend development
• Familiarity using Scrum/Agile development methodologies
• Experience building object oriented web applications in JavaScript, HTML5, and CSS3

Mutual Mobile is a world-leading agency in mobile and emerging technology innovation, and we are looking for an accomplished and capable engineer to join our team!

We have built our success through timely bets on emerging technology and the rapid execution of targeted marketing campaigns and skills development. This approach has resulted in a list of premier clients that come to us to build innovative experiences using emerging technology (Nike, Google, GM, Nestle, UnderArmour). We’ve seen this happen with iOS, Android, Wearables, and IoT. We continue to evolve - it’s in our DNA - we stay at the forefront of innovation. Now, in 2019, we stand at the foot of a massive transition in emerging technology with the growth of Virtual Reality, Augmented Reality, Voice, Bots, and more. We are ready to embrace these changes and to help our clients make the most of the opportunities they bring.

At Mutual Mobile, Engineers are highly-capable, experienced producers of high-quality, extensible code. They know the ins-and-outs of their field, apply that knowledge to solve the most difficult problems, and pass along that knowledge to the next generation through mentorship. They:

• Improve the structure, quality, and extensibility of code bases
• Implement tools and best practices
• Create reusable libraries and frameworks
• Discover and evaluate new tools and technology partners

We expect Engineers to:

• Be highly-capable experts in at least one technology
• Build breadth across multiple tech stacks
• Write high-quality, extensible, testable code
• Participate in planning activities and provide accurate story estimates
• Conduct code reviews and act as a role model on the team
• Proactively breakdown work, identify risks, and explore solutions

Engineers have experience:

• Expert experience with hybrid mobile application and plugin development using Cordova, PhoneGap
• Solid understanding of vanilla JavaScript independent of any framework
• Proven expertise in JavaScript tooling—debugging and build tools
• Good to have some experience with OpenCV and creating Cordova plugins. Awesome, if worked on some camera vision-related apps in the past.
• Experience with upgrading Cordova projects on iOS and Android.
• Experience with task automation frameworks like grunt in mobile app development tooling together with Xcode and Android SDK
• Experience with salesforce mobile cloud iOS and Android SDKs is a plus
• Experience with Native iOS & Android development is a plus
• Should have expert level knowledge of HTML5, CSS3
• Should have strong debugging skills on Developer Tools of the browser and working with cross-browser UI.
• Unit and UI testing frameworks like Karma, Jasmine, Mocha, Protractor, etc.
• Should have experience in Response / Adaptive Web Design for desktop, tablet, and mobile
• Good understanding of CSS preprocessors LESS/SASS.
• Must know about the complete deployment cycle (Alpha - Beta - Prod) on the App Store and Play Store.
• Provisioning DevOps tooling and continuous integration
• Driving development best practices, including unit testing, coding standards, and code reviews
• Capable of implementing industry best-practices related to mobile application development concepts, design, and architecture

Preferred experience includes:

• Familiarity with other front-end development such as Angular,  React or Vue
• Good to have task automators like Gulp and Grunt
• System monitoring and security design and implementation

Why work for Mutual Mobile? We make great products. We craft beautiful mobile interfaces and solve complex software challenges. Clients such as HEB, Google, lynda.com, Citi, Nike, and Under Armour come to us for our deep experience in mobile and emerging technology — from establishing a mobile strategy that provides impactful business value, to build those solutions from the ground up. We bring together the brightest minds in interactive & visual design, engineering, and business management to deliver solutions that actually matter.

You’ll love working here, because this isn’t a company of silos. Team members are empowered and encouraged to pursue cool ideas, think for themselves, and make mistakes. If your passion extends beyond the role, we’ll invite your views and assistance with improving our culture, systems and processes. We know you’re smart, and that you love learning new technologies--so you’ll be able to work on a variety of projects with many different types of people.