Scrum Master (6 mths contractual role)

Title: CSE/TSE - Customer Support Executive/Technical Support Executive

Location: Jaipur

Experience: Fresher/Experience

Notice period: Immediate

Domain: BPO

Work Model: Work from Office

Age Limit: 18 Years to 36 Years

Job Roles & Responsibilities:

To escalate the queries of the client via Call, Phone Chat, Mail.

Resolve the customer issue for International Client.

To provide the best resolution to the Client.

Maintain a better relationship with the Client.

Meet the client’s requirements and provide them satisfaction with the best resolution of their queries.

Job Requirements:

Qualification: 12th pass/ Graduate/ Post Graduate.

Good Communication Skills (Verbal & Written) - Most Important.

Basic Computer Knowledge.

Flexible (24/7) environment (rotational shifts).

Working hours: 9.5 hours.

5.5 Days Working.

Salary Range:

Undergradyate: 18K – 22K (Depends on the interview and Qualification – Voice, Chat, Email support)

Graduate: 23K – 32K (Depends on the interview and Qualification – Voice, Chat, Email support)

Benefits:

10k Relocation Bonus + 14 Days Hotel Accommodation.

Project Manager cum Product manager job responsibilities: -

• Define specifications and business requirements.
• Create User Stories/Acceptance criteria.
• Work with all the stakeholders to understand the pain areas and needs. Identify opportunities to address pain points and provide a seamless experience for end users.
• Closely work with the technology team and other stakeholders to communicate the requirements and develop features.
• Perform quality assurance; make sure the newly developed solutions are working as per the acceptance criteria.
• Perform RCA and identify solutions for customer complaints and issues.
• Constantly be on the lookout for ways to improve, discover issues and deliver the highest value to the customer.
• Research and come up with Innovative ideas to improve the application and customer experience.
• Competition landscape tracking. Analyze leading market players and competitors to gain insights and implement innovative solutions to gain a competitive advantage over other apps.

Job Title: PHP (Laravel) Developer

Experience: 2 to 7 years

Skills:

PHP : Laravel, (MVC)

Database: MySQL

{(added Advantage)

Database : Mongo DB

Server Hosting : – AWS (Knowledge of EC2, S3, RDS & Route53)

Good to have experience in ReactJS, NodeJS, VueJS}

Communication skills: Must have good in communication

.

Requirements:

Understanding of MVC design patterns

Basic understanding of front-end technologies, such as JavaScript, HTML5, and

CSS3

Knowledge of object oriented PHP programming

In-depth knowledge of object-oriented PHP 7.x and Laravel 5/6+ PHP Framework

Experience with MVC, Entity Framework, Web form, Web API and business layer

and

front-end technologies

Creating database schema that represent and support business processes

Familiarity with SQL/NoSQL databases and their declarative query languages

In-depth knowledge of Git,Bitbucket and related pipeline for Continues integration

and

Continues deployment

Creative and efficient problem solving capability

Understanding of Agile development process

Developing rich and complex web applications in an efficient manner so that the

applications let the user interact with the site or application smoothly.

Ability to understand technical documents like SRS, Design Document & Wireframes.

Personal Specifications –

- Proficiency in written and spoken English(must)

- Understanding of project development methodologies like Agile is preferred.

- Understand team development/Source code control

• B.Tech in Computer Science/Information Technology or related field with 5-7 years of relevant experience
• Strong hand in Data Structures and Algorithms
• Proficiency in Java language, Collection & Maps, Exceptional Handling, Object-Oriented Concepts, Design Patterns, Multithreading, and File I/O
• Expertise in Mobile App Automation with Espresso, Appium and/or XCUITest is a must
• Experience in Android Activity life cycles, Android Versions- Builds and apks, App development
• Having solid understanding of tools - jUnit, TestNG, Git Commands, Jenkins Job Setup, Gradle, Maven, and CI/CD
• Candidate with knowledge of Swift, XCUITest, XCUI Tests Scripting, Test Framework Knowledge, Scheme Creation, Cloud Device Management, XCUI Performance and Profiling, XCUI Coverage, SonarCube and Xcode is preffered
• Decent experience in Server Automations, Rest Services, and Controllers, Server Testcases, Jar/war Deployment, SpringBoot, Backend architecture, MySQL/NoSQL, mongo, Redis, Zookeeper

• Plan & execute user acquisition and engagementcampaigns through paid marketing channels
• Managing budgets and campaigns across all digital channels to drive strong return on investment and efficient CAC
• Thorough understanding and experience on media platformslike Google, Facebook etc.

• Work efficiently with our Creativeand Content teams to build content strategies

• Work closely with Analytics/Data Science team to build right personalized campaigns for different consumer segments.  

• Align with Product team and sales team for funnel improvement and tech related issues.  

• Manage campaign reports with good presentation skills.

• Potential user research, identification and testing new ideas/channels.

We are looking for a highly skilled full-stack developer, who will be responsible for designing and developing front end web architecture, ensuring the responsiveness of applications, and working alongside the product owner, architects, analysts and designers for web services and web design features, among other duties

We Need a Driven Individual Who Can

• Design, develop, deploy in-premise products as well as robust, scalable cloud components for multi-tenant SaaS products
• Open to explore, adapt and apply multiple technologies
• Maintain attention to detail while working in a fast-paced environment
• Think creatively and justify design and code decisions
• Passionate about learning and experimenting with new cutting-edge technologies
• Ability to lead change and hands-on approach

Qualifications

• Experience in developing web applications and user interfaces
• Architecting solutions using ReactJS 
• Proficiency with NodeJS is a plus
• Proficiency with cloud services from AWS and Lambda functions is a plus
• Familiarity with tools like WebPack, Babel, Jest, Cypress, ESLint, and NPM/Yarn
• Strong grasp of data structures and algorithm design

What We Have To Offer

• Work with a performance-oriented team driven by ownership and open to experiments.
• Learn to design systems for high accuracy, efficiency, and scalability.
• No strict deadlines focus on delivering quality work.
• Meritocracy-driven, candid culture. No politics.
• Being an early hire will come with its own opportunities to hack your growth

About Company:

Talent Sourcer 

Location: Pune, India

Type of Employee: Contractual

Druva delivers data protection and management for the cloud era. Druva Cloud Platform is built on AWS and offered as-a-Service; delivering globally accessible, infinitely scalable and completely autonomous enterprise data resiliency. Customers drive down costs by up to 50 percent by freeing themselves from the burden of unnecessary hardware, capacity planning, and software management. Druva’s patented cloud architecture transforms backup data into an asset, making it more open and accessible so customers can streamline governance, improve cyber resiliency, and gain critical insights to uncover opportunities and expedite decision making.

Druva has raised over $350m in venture capital, is trusted by over 4,000 global organizations and protects over 200 PB of data.

Summary:

Druva is seeking a highly motivated and energetic Talent Sourcer. The ideal candidate will be responsible for identifying and recruiting candidates with technical and specialized skills to fill current or future vacancies. You would primarily interact with potential candidates personally or online, and schedule interviews with Recruiters and Hiring Managers. You would also maintain candidate databases and our Applicant Tracking System (ATS).

As an individual contributor, you would be responsible for

• Work closely with recruiters to gain a deep understanding of requirements for open roles, the function and how it fits into the organization
• Strategize different ways to build talent pipelines and execute research
• Driving hiring for niche functions including product, technology to support fast-paced business growth
• Find high-quality passive candidates through the use of Boolean, LinkedIn, and alternative search techniques
  
  

Qualifications/Requirements/We’re Looking For Someone With

• Up to 5 years of experience working with and building sourcing strategies with Recruiters and hiring managers.
• Someone with a strong understanding of technology and sourcing would be an ideal fit
• Experience with social-media hiring (Linkedin, Twitter, FB, etc.), technology-focused forums (GitHub, StackOverflow, etc.), and other sourcing channels
• Robust interpersonal skills with a strong track record of success
• Must have worked in a high-pressure environment that is driven by business priorities and stakeholder enabling scenarios
• Outstanding written and verbal communication skills