Product Manager

Role Summary

The Director, Client Relations – Staff Augmentation will lead the end-to-end ownership, scaling, and expansion of the staff augmentation business for key global clients, primarily in North America. This role will be responsible for building and growing a high-quality offshore delivery organization, scaling from an initial team of 10 plus FTEs to 100 plus FTEs across multiple client owned processes.

The Director will act as the senior most client interface, partnering with client leadership to understand demand, define the right staffing model, and ensure seamless execution. This role combines business growth, workforce strategy, delivery governance, and organizational building.

The role will also carry full ownership of the P&L for this line of business, including revenue growth, cost optimization, and long-term scalability.

Key Responsibilities

1) Client Leadership and Business Ownership

• Act as the primary point of contact for senior client stakeholders.
• Build strong executive relationships and position the organization as a trusted partner.
• Own the overall engagement, including delivery quality, growth, and client satisfaction.
• Identify opportunities to expand scope, increase FTE count, and introduce additional processes.
• Lead business reviews with clear insights, growth roadmap, and value delivered.

2) Staff Augmentation Strategy and Workforce Planning

• Define staffing strategy including FTE sizing, role mix, and skill requirements.
• Translate client requirements into structured staffing plans.
• Design scalable team structures and reporting hierarchies.
• Establish frameworks for ramp up from small teams to large scale operations.
• Ensure optimal utilization and capacity planning.

3) Delivery Governance and Operational Excellence

• Oversee delivery across all teams ensuring SLA adherence and quality.
• Define KPIs for performance, productivity, and turnaround time.
• Establish governance cadence and reporting mechanisms.
• Ensure consistency across multiple processes and teams.
• Drive strong issue resolution and escalation handling.

4) Transition and Process Onboarding Oversight

• Guide onboarding of new processes into the staff augmentation model.
• Ensure structured knowledge transfer and documentation.
• Define standard onboarding playbooks.
• Identify risks and readiness gaps during expansion.

5) Organization Building and Talent Leadership

• Lead hiring strategy to support rapid scale up.
• Build strong leadership layers including managers and leads.
• Establish training, cross skilling, and career progression plans.
• Drive a high performance culture with clear accountability.

6) Business Ownership, Revenue Growth, and Financial Management

• Own the line of business including revenue, cost, and profitability.
• Drive revenue expansion by increasing FTE count and adding new processes.
• Define pricing aligned with effort and delivery complexity.
• Monitor revenue realization and billing accuracy.
• Manage cost structure including hiring, utilization, and overheads.
• Optimize FTE mix to balance cost and performance.
• Build financial models for workforce planning and growth.

7) Leadership, Team Development, and Organizational Scaling

• Mentor managers and team leads across processes.
• Build second line leadership.
• Establish performance expectations and review mechanisms.
• Drive ownership and continuous improvement culture.

8) Internal Reporting and Strategic Visibility

• Provide updates to leadership on revenue, cost, margins, and growth.
• Present challenges and mitigation plans.
• Track key business metrics such as utilization and productivity.
• Build dashboards for visibility.
• Support strategic decision making with insights and projections.

Success Measures

• Scale from initial team to 100 plus FTEs with stable delivery.
• High client satisfaction and strong relationships.
• Expansion across processes and geographies.
• Consistent SLA performance.
• Strong financial performance and margins.

Required Qualifications

• Bachelor’s degree in Commerce, Finance, or Business. MBA preferred.
• 12 to 18 plus years of relevant experience.
• Experience scaling teams and managing global clients.
• Strong workforce planning and governance experience.

Preferred Experience

• Exposure to finance operations such as Accounts Payable.
• Experience in offshore delivery models.
• Familiarity with SLA frameworks and staffing models.
• Experience scaling new business lines.

Competencies

• Strong ownership mindset.
• Excellent stakeholder management.
• Structured thinking and execution.
• Strong people leadership.
• Commercial awareness and growth orientation.

Reporting and Location

• Reporting to: Head of Operations or Business Unit Head
• Location: Bangalore or Mangalore with overlap for North America time zones

What You’ll Do:

We’re looking for a Full Stack Software Engineer to join us early, own critical systems, and help shape both the product and the engineering culture from day one.

Responsibilities will include but are not limited to:

• Own end-to-end product development, from user experience to backend integration
• Build and scale a modern SPA using React, TypeScript, Vite, and Tailwind Design intuitive, high-trust UIs for finance workflows (payments, approvals, dashboards)
• Collaborate closely with backend systems written in Go via well-designed APIs
• Translate product requirements into clean, maintainable components and state models
• Optimize frontend performance, bundle size, and load times for complex dashboards
• Work directly with founders and design partners to iterate rapidly on product direction
• Establish frontend best practices around architecture, testing, and developer experience
• Contribute across the stack when needed, including API design and data modeling discussions.

What You’ll Need:

• Strong experience with Go in production systems
• Solid backend fundamentals: APIs, distributed systems, concurrency, and data modeling
• Hands-on experience with AWS, including deploying and operating production services
• Deep familiarity with Postgres, including schema design, indexing, and performance considerations
• Comfort working in early-stage environments with ambiguity, ownership, and rapid iteration
• Product mindset — you care about why you’re building something, not just how
• Strong problem-solving skills and the ability to make pragmatic tradeoffs

Set Yourself Apart With:

• Experience with Tailwind or other utility-first CSS frameworks
• Familiarity with design systems and component libraries
• Experience building fintech or enterprise SaaS UIs
• Exposure to AI-powered UX (LLM-driven workflows, assistants, or automation)
• Prior experience as an early engineer or founder
• product engineering culture from the ground up.

JOB SUMMARY 

As a salesforce developer, you will be responsible for designing, implementing, testing and deploying custom solutions on the salesforce platform using various features such as sales cloud, service cloud, experience cloud and so on. you will be involved in requirement gathering, design, implementation approach and rollout. your expertise will be crucial in analyzing and proposing the right approach and solution and implement new solutions in a timely manner for solid business impact 

SKILLS REQUIRED 

• Bachelor’s degree in computer science in Information Technology or related field 
• 5 years+ hands-on experience in Salesforce development. 
• Proficiency in Salesforce development technologies including APEX, Visualforce and Lightening components. 
• Working experience with Sales Cloud or Service Cloud. 
• Experience with Salesforce integration tools and techniques (REST/ SOAP API’s middleware) 
• Strong in Analytical and Problem-Solving abilities. 
• Excellent communication and Interpersonal skills. 
• Ability to work Independently and collaboratively within a team. 

ABOUT THE COMPANY: 

Wissen is the preferred technology partner for executing transformational projects and accelerating implementation through thought leadership and a solution mindset. It is a leading IT solutions and consultancy firm dedicated to providing innovative and customized solutions to global clients. We leverage cutting-edge technologies to empower businesses and drive digital transformation 

Website: www.wissen.com 

Wissen Thought leadership: https://lnkd.in/gvH6VBaU 

https://lnkd.in/gMG4gzgy 

Employee Speak: https://lnkd.in/gt2Ewq_p 

LinkedIn: https://lnkd.in/gnK-vXjF 

Roles & Responsibilities

• Administer and manage VMware / Omnissa VDI environments
• Manage and support Horizon infrastructure (Prod, DR, Non-Prod)
• Configure and maintain:
• Horizon desktop and application pools
• App Volumes
• DEM (Dynamic Environment Manager)
• Perform VDI monitoring, troubleshooting, and health checks
• Manage Thin / Zero clients and related updates
• Support VDI disaster recovery activities
• Work on vSphere (ESXi & vCenter) as required for VDI workloads
• Assist with upgrades, patching, and maintenance of VDI components
• Maintain documentation and follow SOPs
• Coordinate with internal teams for VDI-related projects and issues

Required Skills & Experience

Mandatory (Hands-On)

• VMware / Omnissa Horizon – High
• App Volumes – High
• DEM (Dynamic Environment Manager) – High

Role- Recruiter

Location: Remote (Candidates from Indore Location are preferred)

Experience Required - 3 to 4 Years 

Immediate joiners are preferred.

We are seeking a driven and experienced Senior Technical Recruiter with 3 to 4 years of experience in staff augmentation. In this role, you will be responsible for sourcing, screening, and placing top IT talent for short-term and long-term contractual positions. You will also manage relationships with staffing vendors and internal teams to ensure successful placements for clients.

Key Responsibilities:

Full Recruitment Cycle: Manage the complete recruitment process for staff augmentation roles, including contract, contract-to-hire, and direct placement positions.

Sourcing Techniques: Leverage a variety of sourcing methods (job boards, social media, networking) to attract qualified IT professionals for staff augmentation roles.

Vendor Management: Build and maintain strong relationships with staffing vendors to ensure access to a diverse pool of candidates and meet client hiring demands.

Screening & Interviews: Conduct initial screenings, technical assessments, and interviews to evaluate candidates' technical expertise and cultural fit for client requirements.

Offer Extension & Negotiations: Extend offers and negotiate terms with candidates, ensuring alignment with both client expectations and candidate needs.

Onboarding Support: Facilitate the onboarding process for candidates and work closely with clients to ensure smooth transitions for new hires.

Collaboration: Collaborate with internal teams and clients to align recruitment strategies and successfully meet hiring needs.

Qualifications:

Bachelor’s Degree in Human Resources, Business, or a related field.

3 to 4 years of experience in technical recruitment, specifically within staff augmentation and contractual hiring.

Strong understanding of IT roles and technologies relevant to staff augmentation.

Proven experience in vendor management and building strong relationships with staffing partners.

Excellent communication and negotiation skills to engage with both candidates and clients.

Ability to multitask and manage multiple hiring projects for different clients.

Proficiency in recruitment software and tools used in staff augmentation.

If you're passionate about recruiting top IT talent and excited about working in a dynamic, growth-driven environment, we'd love to hear from you!

What you need to have:

• The candidate should have more than 2+ years of experience in Manual testing, Developing, and executing test cases.
• Minimum 2 years of experience with selenium web driver is required also needs to have strong Java coding skills.
• Selenium with Java, Selenium Eclipse automation, API automation experience is good to have.
• Exposure to working in Agile/Scrum environment.
• Experience in Web Testing and Mobile Testing is a must.
• Understanding of QA metrics and reporting.
• Should have knowledge of Defect Management, Bug life cycle, Performance management.
• Proficient in different types of Testing like Integration, Regression, Sanity, User Acceptance testing, etc.

We are urgently looking Azure Data Factory Engineers with 3 to 7 years of overall experience, having good experience on Azure Data Factory and SSIS.

Requirements:

• Qualification: Engineering Graduate.
• Years of Experience: 2+ yrs of relevant experience on Azure Data Factory & SSIS.
• Strong understanding of ETL/ELT concepts.
• Hands on experience on Azure Data Factory.
• Exposure of Cloud technologies, standards, and platforms.
• Sound knowledge of ADF pipeline, configuration, parameters, variables, Integration services runtime (part of Data Factory).
• Strong Experience on SSIS.
• Sound knowledge of implementing slowly changing dimensions and transactional, fact less, snapshot fact tables.
• Azure Data Warehouse.
• Knowledge on Azure components especially file storage and Azure Sql, Blob storage and Data Lake Gen2 storage (just used as a file system on the blob).
• Azure Data Migration tool.
• Well versed with RDBMS systems like Sql server, DDL, DML scripts.
• Sound knowledge of T-SQL and stored procedures.
• Strong Query writing skills, Scheduling tools.
• Ensure quality deliverable and ability to extend work hours if required.
• Azure Certification: Preferred.
• Ability to understand Customer requirements and convert the requirements into technical specifications.
• Ability to understand the overall solution and design components to fit the overall solution.
• Ability to take technical decisions and support the decisions with justifications.
• Ability to work in Agile manner.
• Ability to work independently without much guidance.
• Self-Motivated, team player, results oriented, strong Time Management skills.
• Excellent written and verbal communication skills.
• Willing to travel to outside India (Short term as well as long term)