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Analytical Skills Jobs in Pune

Explore top Analytical Skills Job opportunities in Pune for Top Companies & Startups. All jobs are added by verified employees who can be contacted directly below.

Customer Success Manager

Founded 2013
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Pune
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3 - 7 years
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6 - 10 lacs/annum

The Customer Success Manager at Plobal Apps is responsible to work with our strategic business accounts to drive feature adoption, retention, renewals, high customer satisfaction scores (CSAT & NPS) & overall growth. This is a high-profile customer-facing role requiring outstanding customer relationship management skills, technical acumen & a proven record in people management / leadership roles. Our Customer Success Manager works with customers to understand their needs, and map Plobal Apps solutions and best practices. Since a large portion of our Customer base is from the E-Commerce background, A strong background in Digital Marketing will be necessary. A Customer Success Manager coordinates with cross-functional teams to ensure a successful transition from deployment/onboarding through ongoing account management. The Sr.Manager-Customer Success will be responsible directly for a team of junior Customer Success Managers in addition to managing their own bouquet of key customer accounts. Job Responsibilities: • Responsible for the management of the post-sales relationship of a portfolio of customer accounts to foster long-term business partnerships. • Increase customer satisfaction by understanding business needs and accurately matching Plobal Apps solutions and offerings to these needs. • Work with customers to establish critical goals, define key performance indicators, plan the entire account strategy & help customers in achieving their goals • Act as an escalation point to drive problem resolutions in a timely and proactive manner. • Identify at-risk renewals and deliver on customer remediation plan. • Monitor customer health to track usage and customer satisfaction. • Delivery of periodic ( monthly / quarterly) Business Reviews with key stakeholders at the customer organization to review and analyse key metrics to demonstrate progress and provide recommendations. • In concert with the Sales teams, forecast retention, renewal, and status for assigned accounts.   Professional Competencies: • Prior experience in customer success or equivalent history of increasing customer satisfaction, adoption and retention. • Demonstrated excellence in working with high tech, cross-functional, and multidisciplinary teams. • Thrives in a multi-tasking environment and can adjust priorities on-the-fly. • Excellent customer relationship management skills. • Outstanding communication, understanding and writing skills. • Solid Understanding of Strategic Marketing & Online Marketing / Campaign Management is strongly desired. • Understanding of web applications, HTML, JavaScript, and CSS is a plus Desired Skills & Experience: • Bachelor’s or Masters degree in Strategic Marketing, Digital/Online Marketing and/or Computer Science related. • Minimum 3 years of customer facing experience. • Excellent organizational, presentation and communication skills. • Organized and reliable self-starter who can work independently. • Strong written and verbal skills.

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Tejas Phatak
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UX

Founded 2010
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Pune
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2 - 5 years
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5 - 9 lacs/annum

We are The Intelligence Machine. Using Artificial Intelligence to cut drug development time, from synthesis to approval, significantly

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Utkarsh Tripathi
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Executive -Contracting Management

Founded 2012
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Pune
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0 - 2 years
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1 - 3 lacs/annum

Travstore is travel products company focused on the Asian destinations. Travstore has offices in Bangkok , Phuket Koh Samui in Thailand and Pune in India. Travstore products are sold by leading travel agents in Middle East, Indian Subcontinent and ASEAN region. Since inception Travstore is growing at 100% plus year on year and we are fast assuming the leadership in selling Thailand to the world. Last year we added Dubai as another destination on offer to our travel agent partners. The Online B2B business for Travstore is slated to be the top revenue producing arm for the group with targeted revenue in excess of USD 50 Million within the next 5 years. Travstore is an exciting place to work and offers a cross cultural international exposure to its employees. Bereft of unnecessary hierarchies ours is a workplace focused on growth, achievements and enjoyable work atmosphere.

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Sudhir Upadhyay
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