Project Manager - Technical

Experience / Education

• 12–15 years in mainframe infrastructure/architecture roles, including decommissioning and dismantling projects.
• Proven record of leading IT service transitions across geographies.
• Bachelor’s/master’s in computer science, Engineering, or related field.
• Certifications: ITIL Expert, IBM z/OS, or cloud/hybrid architecture certifications highly desirable.

Key Responsibilities

1. Platform Ownership & Optimization

• Own the design, optimization, and lifecycle management of the mainframe infrastructure.
• Evaluate and optimize mainframe capacity (MSU) and LPAR workloads, ensuring balance between performance and cost.
• Oversee datacenter operations, monitoring strategies, middleware (MQ, File Transfer like CFT), firewall/security clearance, and release management.
• Ensure full documentation of designs, optimizations, and lifecycle activities for audit and compliance.

2. Cross-Stakeholder Collaboration

• Work closely with stakeholders across locations and India, aligning infrastructure with business and IT objectives.
• Collaborate with application owners, operations teams, and project leaders to provide ongoing technical support.
• Act as the primary liaison with Vendors, IBM and other solution providers, driving technical synergies.
• Lead joint technical discussions with Vendors, ensuring solution alignment with transformation and exit strategies.

3. Technical Transformation & Insourcing

• Lead the transition of mainframe responsibilities from other locations to India, ensuring smooth handover and knowledge transfer.
• Build and mentor an India-based managed services team, progressively taking over steady-state operations.
• Develop a structured roadmap for insourcing and governance alignment, balancing compliance, cost, and performance.
• Provide regular technical assistance to project teams, ensuring infrastructure readiness and support.

4. KPI Ownership & Reporting

• Define, monitor, and report technical KPIs (capacity, performance, availability, incident management, and cost optimization).
• Deliver regular KPI dashboards and reports to senior management.
• Enforce KPI adherence across both internal teams and external vendors, driving corrective actions where required.

5. Decommissioning & Dismantling

• Lead the end-to-end decommissioning of mainframe components across software, middleware, and hardware.
• Manage license offboarding and termination (e.g., IDMS, CA/Broadcom), ensuring no residual dependencies remain.
• Oversee datacenter hardware dismantling and disposal, ensuring compliance with security and regulatory requirements.
• Collaborate with security and governance teams to revoke access, certificates, and data securely.
• Create detailed decommissioning playbooks, closure documentation, and audit-ready reports.

6. Housekeeping & Lifecycle Management

• Own and manage all housekeeping activities end-to-end (storage cleanup, archival, job scheduling, patching, log retention, etc.).
• Standardize housekeeping routines into clear runbooks, automating where possible.
• Ensure lifecycle management of mainframe systems, from capacity planning to decommissioning.
• Report housekeeping outcomes and ensure alignment with compliance and audit needs.

7. Knowledge Continuity & Documentation

• Take full ownership of knowledge transfer from existing responsible teams, leaving no knowledge gaps.
• Establish a structured knowledge base capturing infrastructure, decommissioning, and housekeeping processes.
• Regularly update documentation to reflect system changes, exit milestones, and best practices.

Skills & Competencies

• Deep expertise in mainframe optimization (MSU, LPAR), datacenter operations, and middleware integration.
• Hands-on experience in mainframe decommissioning, dismantling, and license termination.
• Strong understanding of housekeeping routines and lifecycle management in mainframe environments.
• Proven ability to lead cross-country transitions (Other locations to India) and multi-vendor ecosystems.
• Strong vendor and partner collaboration skills.
• Strategic mindset to balance stability, compliance, cost optimization, and modernization.
• Excellent communication, documentation, and executive reporting capabilities.
• Leadership in building, mentoring, and scaling technical teams in a managed services model.

Account Manager (Customer Success) — Account Audits & Customer Advocacy

Location: Remote

Hours: Full-time, EST 9:00am–5:00pm

Reports to: Customer Success Leadership

Role summary

We’re hiring an Account Manager to review and audit customer account usage, create clear health and usage reports, troubleshoot customer issues, and serve as an internal customer advocate. You’ll collaborate closely with customers over Zoom and work cross-functionally with Senior CSMs, Product Owners, and the Dev team to drive fast, high-quality resolutions and improve retention.

What you’ll do

• Audit customer accounts regularly (usage, adoption, configuration, workflow integrity, outcomes)
• Build and deliver account health/usage reports with insights, risks, and recommended next steps
• Troubleshoot issues (process + platform) and drive resolution by coordinating with Product/Dev/Support
• Run customer calls over Zoom to clarify problems, set expectations, and guide solutions
• Proactively identify churn risk signals (low usage, stalled adoption, repeated issues, sentiment) and create action plans
• Act as a customer advocate internally—communicate pain points, themes, and improvement opportunities
• Track follow-ups and outcomes to ensure issues are closed and customers feel supported

What we’re looking for

• 2+ years in Customer Success / Account Management / Technical Support / Implementation (B2B SaaS preferred)
• Strong analytical mindset: comfortable reviewing usage patterns, drawing conclusions, and creating reports
• Confident communicator on Zoom with the ability to explain solutions clearly and calmly
• Skilled at cross-team coordination and escalation with Product/Engineering
• Organized and reliable: you follow through and keep customers informed
• Comfort troubleshooting software workflows (bonus if you’ve worked with CRM, LOS, or fintech tools)

Nice to have

• Experience with churn-risk management, customer health scoring, or renewals
• Familiarity with ticketing systems (HubSpot/Zendesk) and task tools (ClickUp/Jira)
• Basic technical comfort (APIs, logs, browser troubleshooting) even if not a developer

Success looks like

• Faster resolution times and fewer repeat issues
• Improved product adoption and customer sentiment
• Reduced churn risk via proactive interventions and clear action plans

How to apply

Send your resume and a short note describing:

1. A time you diagnosed a customer issue using data/usage signals
2. How you coordinated with Product/Dev to resolve it
3. Your availability to work EST 9–5

Position: Content Management Trainee

Location: Goregaon West

As a Trainee in content Management, you will play a key role in ensuring our content publishing goals are met. You’ll help maintain a content calendar and ensure that content is published consistently as per the set monthly targets. Your primary duty will be to work according to the standardised workflow processes and take ownership of delegating assignments to Content Writers, Editors, and Publishers. This entry-level position is an excellent opportunity to gain hands-on experience in content management.

Responsibilities:

● Closely work with the content & SEO team to align the content requirements and deliverables every month

● Manage workflow processes as per the set standardised workflow

● Allotment of tasks to the members of the Content and Editing team.

● Review content for accuracy, grammar, and style. Ensure that all content aligns with brand guidelines and quality standards with the help of tools.

● Executing strategies in content production.

● Facilitate feedback to Writers and Editors about meeting

● Attend online meetings

Requirements:

● A Bachelor’s degree in Management, Communication, or a related field.

● Strong written and verbal communication skills.

● Proficiency in Microsoft Office Suite

● Basic knowledge of SEO/Digital Marketing would be a plus.

● Attention to detail and a commitment to quality.

Career Path:

This role is an entry point into the field of content management. Depending on performance, skills development, and company opportunities, successful trainees may progress to roles such as content associates.

Note: The training period would be for six months and the salary for the same would be 10k per month.

Role & Responsibilities:

• Strong Microsoft Dynamics CRM product experience, ideally with CRM 2016 or 365.
• Have been involved in the delivery of at least five Microsoft Dynamics CRM projects.
• 4+ Years of custom development experience in Microsoft Dynamics CRM/365.
• 3+ Years of experience in .NET, C#, ASP.NET & JavaScript programming.
• Proven experience in consulting on software products, business analysis &requirements gathering.
• Proficiency in developing plug-in & workflow assemblies.
• Experienced in developing .NET web services & web API applications.
• Understanding of SQL Server 2016. Able to customize CRM forms, views, workflows, business rules, charts, & dashboards.
• Knowledge of CRM usage in Browsers, Outlook, Tablet & Mobile Applications.
• Knowledge of Power Automate and Azure is a plus but not mandatory.
• Hands on experience with Team Foundation Server. Responsibility :
• Implementing & extending Dynamics CRM software & inspiring its use within the business environment, advising on best practices to ensure its features are utilized to their fullest.

• Ensures timely and effective completion of projects and initiatives given by the CEO.
• The Job role includes working on Sales, Marketing, Operations, as and when required.
• Oversee daily operations through collaboration with senior management and department leaders.
• Manages the CEO calendar and prioritizes their time and schedule.
• Participates with the senior management team in strategic planning and decision-making.
• Creates and maintains systems and processes to streamline operations.
• Establishes standards and procedures for hiring/operations.
• Maintains accurate confidential files and data records.
• Serve as liaison between staff, executives, senior leaders, and CEO, regarding company climate, employee well-being, project updates, proposals, and planning.
• Build and develop relationships with all employees for increased efficiency and effective responsiveness into existing operations, and help to define new operational strategies, working with CEO and executives.
• Improve current processes and coordinate organizational procedures for optimized efficiency and productivity.

Job Title: Performance Engineer

Experience: 6+ years

Primary Skill: Jmeter, Neoload

Location: Hyderabad

Fulfilment Type: Fulltime

• Identify future performance needs and architectural changes based on platform scale;
• Bring your passion to contribute to an exceptional customer experience regarding the performance and scalability of our platform;
• Develop a framework to run PSR tests and measure stats for them;
• Continuously tune Infrastructure and platform performance;
• Provide capacity planning for platform services and influence product architecture for higher resiliency and lower cost of ownership;
• Operate internal testing infrastructure and raise potential defects to development teams;
• Establish best practices and standards for performant platform development;
• Create and maintain reports that describe performance issues and possible root causes;
• Work with various development teams to ensure SLA of their core APIs are tracked and maintained release over release;
• Collaborate with developers, architects, Product Management, Operations and other cross functional teams to successfully achieve teams’ objectives;
• Build and enhance infrastructure and framework and provide actionable metrics to help understand performance issues and address them proactively;
• Evaluate system performance and recommend improvements;
• Provide technical assistance to improve system performance, capacity, reliability and scalability;
• Perform load tests to validate system and solution performance and stability.

Nexus Business Solutions Pvt. Ltd. is hiring a Web/ Front-End Developer, who will play a key role in our company.

• Conceptualizing creative ideas with the team.
• Create PSDs including colors and fonts for the visual layout of the web
• Design engaging and responsive landing
• Testing and improving the design of the
• Implement and maintain high-quality SEO policies and features on
• Good understanding of content management
• Preparing design plans and presenting the website
• Optimizing sites for maximum speed and scalability across devices e. desktop, mobile, and tablet
• Proficient understanding of cross-browser compatibility
• Liaising with back-end developers to ensure web and app logic is properly integrated
• Communicate with marketing and research teams to incorporate brand elements and relevant market research findings into

• Bachelor’s in Computer Science, Graphic Design, or related field, or 4+ years’ additional experience
• Excellent hands-on experience in HTML, CSS, jQuery, JavaScript, WordPress, and API web integration
• Proficiency in Graphic design software including Adobe Photoshop, Adobe Illustrator, Adobe Premiere Pro, Craldraw and other visual design
• Professional portfolio with at least 3 (Live Projects) designs for internal review.

ntech Systems is a fast-growing IT services organization, with offices in India and the US. The company has evolved from its humble beginnings and has emerged as one of the most reliable IT services companies across India. Today, Intech stands out in the market as a Microsoft Dynamics Gold Partner and is one of the Elite Managed Partners of Microsoft.

Intech offer a range of products aimed at delivering transformative state-of-the-art technology solutions, including Microsoft Dynamics AX, Microsoft Dynamics NAV, Microsoft Dynamics CRM, and Microsoft Azure. In addition, Intech also offers a range of complementary business solutions such as Microsoft SharePoint, Business Intelligence, Human Resources Solutions, and Mobility Solutions, which are integrated with the Dynamics suite to help enhance productivity for organizations.

As our team continues to expand each day, we are always looking to hire determined individuals keen to learn and grow within the organization. If you are interested to learn more about the organization, please visit our website (http://www.intech-systems.com/" target="_blank">www.intech-systems.com). 

JOB DESCRIPTION – CRM Business Analyst  

Experience required : 2 to 6 years         

Responsibilities:

• The role includes working with customers' technical, business and management teams to understand their strategy and identify their 'must have' requirements, in order to design and deliver highly complex integrated solutions
• Implement, maintain and support the solutions built for  customer on the Microsoft Dynamics 365 Customer engagement
• Support and manage future implementations in project mode
• Build positive client relationships by developing an understanding of the clients business processes Ability to create high quality functional documentation and strong requirements gathering skills.
• Conduct business process analysis and create Fit/Gap report
• Create documentation for clients, including PowerPoint presentations and Visio workflows regarding functional requirements, design, training, process engineering, etc.Installation, setup and configuration of MS CRM/D365
• Conduct solution testing and assist with user acceptance testing
• Conduct user and administrator training
• Data migration from external systems into MS CRM
• Complete the project tasks on time and under budget
• Excellent understanding and knowledge of core Microsoft Dynamics CRM/365 modules
• Experience of working on full life cycle implementations across multiple versions of Dynamics CRM/365
• Strong attention to detail and a keen desire to deliver the highest quality solutions to customers

Required Qualifications, Experience & Skills:

• Bachelor’s in business management, management information system, marketing or equivalent. MBA preferred
• Excellent communication skills; ability to interact with all levels of employees including C-level
• 1-2 years overall MS Dynamics CRM experience. Dynamics 365 latest version experience preferred
• Experience as an MS Dynamics CRM consultant in a client-facing role for MS Dynamics top tier or similar consulting organization is highly desirable
• Hands-on experience in designing, configuring or administering MS Dynamics CRM required
• Unit Testing: Test Case preparation and execution
• Working with all phases of the SDLC process
• Self-Starter with ability to handle multiple tasks and shifting priorities
• Well aware about Quality Assurance & Documentation

  JOB DESCRIPTION – CRM Business Analyst  

  Experience required : 2 to 3 years         

  Responsibilities:

  • The role includes working with customers' technical, business and management teams to understand their strategy and identify their 'must have' requirements, in order to design and deliver highly complex integrated solutions
  • Implement, maintain and support the solutions built for  customer on the Microsoft Dynamics 365 Customer engagement
  • Support and manage future implementations in project mode
  • Build positive client relationships by developing an understanding of the clients business processes Ability to create high quality functional documentation and strong requirements gathering skills.
  • Conduct business process analysis and create Fit/Gap report
  • Create documentation for clients, including PowerPoint presentations and Visio workflows regarding functional requirements, design, training, process engineering, etc.Installation, setup and configuration of MS CRM/D365
  • Conduct solution testing and assist with user acceptance testing
  • Conduct user and administrator training
  • Data migration from external systems into MS CRM
  • Complete the project tasks on time and under budget
  • Excellent understanding and knowledge of core Microsoft Dynamics CRM/365 modules
  • Experience of working on full life cycle implementations across multiple versions of Dynamics CRM/365
  • Strong attention to detail and a keen desire to deliver the highest quality solutions to customers

   

   

  Required Qualifications, Experience & Skills:

   

  • Bachelor’s in business management, management information system, marketing or equivalent. MBA preferred
  • Excellent communication skills; ability to interact with all levels of employees including C-level
  • 1-2 years overall MS Dynamics CRM experience. Dynamics 365 latest version experience preferred
  • Experience as an MS Dynamics CRM consultant in a client-facing role for MS Dynamics top tier or similar consulting organization is highly desirable
  • Hands-on experience in designing, configuring or administering MS Dynamics CRM required
  • Unit Testing: Test Case preparation and execution
  • Working with all phases of the SDLC process
  • Self-Starter with ability to handle multiple tasks and shifting priorities
  • Well aware about Quality Assurance 

• Programming experience : 5 to 8 years of programming experience
• Strong technical knowledge in any of the following programming languages : Ruby on Rails /Python/Java and willing to learn and work in Node.js.
• Good Programming aptitude
• Have experience designing and building large scalable web services.
• Have an in-depth understanding of database technologies (SQL and NoSQL) 
• Have experience building RESTful APIs and have good knowledge of RESTful design patterns.
• Be able to communicate and work well within a team
• Brownie points if you have worked on Typescript & Nest.js