QA Engineer

What you'll do

Greetings from Trigent Software!!

Hiring for Customer Support Executive -International Process

**Only candidates who have excellent communication can apply**

Role: Customer Support Representative

Process: Voice

Mode of Work: Work from Office

Location: Bangalore

Working Days: 5 days

Shift: US Shift

Qualification: Graduates (Fresher) & Grads and Undergrads (Exp)

Salary: 0 months to 7 months - 3 LPA

8 months to 5 years - 4.8 LPA

Responsibility:

Identify and conduct communications activities to improve agent effectiveness and increase customer satisfaction.

Create focused communications to reinforce existing processes or introduce new ones.

Help manage the tools used for agent communications.

Good verbal and written communication Minimum 0 - 4 yrs voice customer service experience (not just any customer service), having been part of escalation desk in the past would be an added benefit Work from client location in bengalore on the basis of US shift.

Rounds of Interview: VERSANT > CD > OPS

Preferred Candidates Profiles:

* Candidate should be comfortable working in US Shift

* Candidate should be comfortable working in a Contractual role

Perks and Benefits:

* 2 way cab facility

Regards,

Trigent Software

Job Description

We are seeking a skilled Microsoft Dynamics 365 Developer with 4–7 years of hands-on experience in designing, customizing, and developing solutions within the Dynamics 365 ecosystem. The ideal candidate should have strong technical expertise, solid understanding of CRM concepts, and experience integrating Dynamics 365 with external systems.

Key Responsibilities

• Design, develop, and customize solutions within Microsoft Dynamics 365 CE.
• Work on entity schema, relationships, form customizations, and business logic components.
• Develop custom plugins, workflow activities, and automation.
• Build and enhance integrations using APIs, Postman, and related tools.
• Implement and maintain security models across roles, privileges, and access levels.
• Troubleshoot issues, optimize performance, and support deployments.
• Collaborate with cross-functional teams and communicate effectively with stakeholders.
• Participate in version control practices using GIT.

Must-Have Skills

Core Dynamics 365 Skills

• Dynamics Concepts (Schema, Relationships, Form Customization): Advanced
• Plugin Development: Advanced (writing and optimizing plugins, calling actions, updating related entities)
• Actions & Custom Workflows: Intermediate
• Security Model: Intermediate
• Integrations: Intermediate (API handling, Postman, error handling, authorization & authentication, DLL merging)

Coding & Versioning

• C# Coding Skills: Intermediate (Able to write logic using if-else, switch, loops, error handling)
• GIT: Basic

Communication

• Communication Skills: Intermediate (Ability to clearly explain technical concepts and work with business users)

Good-to-Have Skills (Any 3 or More)

Azure & Monitoring

• Azure Functions: Basic (development, debugging, deployment)
• Azure Application Insights: Intermediate (querying logs, pushing logs)

Reporting & Data

• Power BI: Basic (building basic reports)
• Data Migration: Basic (data import with lookups, awareness of migration tools)

Power Platform

• Canvas Apps: Basic (building basic apps using Power Automate connector)
• Power Automate: Intermediate (flows & automation)
• PCF (PowerApps Component Framework): Basic

Skills: Microsoft Dynamics, Javascript, Plugins

Must-Haves

Microsoft Dynamics 365 (4-7 years), Plugin Development (Advanced), C# (Intermediate), Integrations (Intermediate), GIT (Basic)

Core Dynamics 365 Skills

Dynamics Concepts (Schema, Relationships, Form Customization): Advanced

Plugin Development: Advanced (writing and optimizing plugins, calling actions, updating related entities)

Actions & Custom Workflows: Intermediate

Security Model: Intermediate

Integrations: Intermediate

(API handling, Postman, error handling, authorization & authentication, DLL merging)

Coding & Versioning

C# Coding Skills: Intermediate

(Able to write logic using if-else, switch, loops, error handling)

GIT: Basic

Notice period - Immediate to 15 days

Locations: Bangalore only

(Ability to clearly explain technical concepts and work with business users)

Nice to Haves

(Any 3 or More)

Azure & Monitoring

Azure Functions: Basic (development, debugging, deployment)

Azure Application Insights: Intermediate (querying logs, pushing logs)

Reporting & Data

Power BI: Basic (building basic reports)

Data Migration: Basic

(data import with lookups, awareness of migration tools)

Power Platform

Canvas Apps: Basic (building basic apps using Power Automate connector)

Power Automate: Intermediate (flows & automation)

PCF (PowerApps Component Framework): Basic

• Candidate should have minimum 20 years of experience in project execution and delivery within the interior fit-out or design & build industry.
• Proven track record of managing large-scale projects and business units with at least 1000 Cr. P&L responsibility.
• Strong understanding of design & build project lifecycles, from concept to handover
• Excellent leadership, communication, and stakeholder management skills.
• Ability to travel extensively to oversee projects across different regions.
• Identify project risks and implement mitigation plans proactively

Candidates with Strong experience of Design & Build industry from concept to handover the project will be applicable for this role. 

It will be a 5.5 days working (Alternate Saturdays off)

👉 ByteFum is not just another web development company, but it is an institution for global businesses to get the technical solution of complex business problems and needs. we have remarkably touched every segment of the web & mobile development industry.

👉 We are a digital agency with a team of passionate individuals.

👉 Our expertise and commitment to excellence means that we continue to exceed clients’ expectations.

👉 We work professionally with accuracy and try to give our best support to them.

👉 Know us better by knowing more about our Vision & Mission and the Core Values that we believe in.

Responsibilities:

• Work with development teams and product managers to ideate scalable software solutions
• Design client-side and server-side architecture
• Design, develop and manage well-functioning databases and applications
• Develop web applications implementing MVT architecture using Django web application frameworks
• Write effective APIs using industry standard design patterns
• Manage the complete software development process from conception to deployment
• Maintaining and upgrading the software following deployment
• Should be able to visualize a proposed system and be able to build it
• Development of applications leveraging Django/Flask based REST APIs

• Work with server-side technologies including databases and MVC/MVT patterns
• Maintain version control system such as GIT
• Should know all the phases of SDLC from requirement gathering to support and maintenance.

Requirements:

• 3-7 years provable experience as a Back End Developer
• Familiarity with common solution stacks 
• Strong understanding of algorithms, data structures and system design, for scale, performance and security
• Ability to develop back-end website applications
• Knowledge of middleware languages (Python – Flask/Django) and/or JavaScript framework like Node.js
• Familiarity with databases (RDBMS – MySQL/PostgreSQL, optionally NoSQL DBs like MongoDB), web servers (Apache) and UI/UX design
• Great attention to detail
• Organizational skills
• An analytical mind
• Degree in Computer Science or relevant field

We are looking for a talented Social media manager to administer our social media accounts. You will be responsible for creating original text and video content, managing posts and responding to followers. You will manage our company image in a cohesive way to achieve our marketing goals.

As a Social media manager, we expect you to be up-to-date with the latest digital technologies and social media trends. You should have excellent communication skills and be able to express our company’s views creatively.

Ultimately, you should be able to handle our social media presence ensuring high levels of web traffic and customer engagement.

• Perform research on current benchmark trends and audience preferences
• Design and implement social media strategy to align with business goals
• Set specific objectives and report on ROI
• Generate, edit, publish and share engaging content daily (e.g. original text, photos, videos and news)
• Monitor SEO and web traffic metrics
• Collaborate with other teams, like marketing, sales and customer service to ensure brand consistency
• Communicate with followers, respond to queries in a timely manner and monitor customer reviews
• Oversee social media accounts’ design (e.g. Facebook timeline cover, profile pictures and blog layout)
• Suggest and implement new features to develop brand awareness, like promotions and competitions
• Stay up-to-date with current technologies and trends in social media, design tools and applications

• Proven work experience as a Social media manager
• Hands on experience in content management
• Excellent copywriting skills
• Ability to deliver creative content (text, image and video)
• Solid knowledge of SEO, keyword research and Google Analytics
• Knowledge of online marketing channels
• Familiarity with web design
• Excellent communication skills
• Analytical and multitasking skills
• BSc degree in Marketing or relevant field

Experience & Background

• B-Tech/BCA/MCA
• 0-2 years of IT industry experience.
• Minimum 1 year of implementation/customization experience on ServiceNow
• ITIL/ServiceNow
  certifications will be an added advantage.
• Exposure on Service Now integration protocols with other application/systems
• Excellent attention to details, ability to multitask, and effective time management skills
• Knowledge of web based development languages; specifically JavaScript, Ajax
• Exposure of ITSM Framework and ITIL
• Good Communication Skills