Founders Staff

Position: Call Quality Analyst

Key Responsibilities:

1. Conduct call audits: Listen to recorded or live customer service calls to evaluate the quality of interactions, ensuring adherence to company standards.

2. Quality assessment and control: Evaluate call agents' performance based on established metrics, including communication skills, product knowledge, adherence to scripts, and compliance with company policies.

3. Provide feedback: Deliver constructive and actionable feedback to call agents based on audit results to help them improve their performance and enhance customer satisfaction.

4. Reporting: Prepare detailed reports summarizing audit findings, trends, and areas for improvement. Provide regular reports to the management team.

5. Process improvement: Work with cross-functional teams to identify process improvements that can enhance the overall quality of customer interactions.

6. Compliance: Ensure that all customer service activities comply with legal and regulatory requirements.

7. Customer feedback: Incorporate customer feedback into quality assessment processes

Qualifications:

• Bachelor's degree in a relevant field or equivalent work experience.

• Proven experience in quality analysis and call auditing, preferably in a customer service environment.

• Excellent communication skills, both written and verbal.

• Knowledge of relevant industry regulations and compliance standards.

• Proficiency with Microsoft Office suite (Word, Excel, PowerPoint).

call QA for Pune

language- gujarati, tamil, telugu,malayalam, Punjabi, kannada (any)

Experience- 6months- 2yrs (BPO Voice also considerable)

Salary- 25k ctc location: Vimaan Nagar

call QA for Banglore/Jaipur

language- Hindi andEnglish (both)

Experience- 6months- 2yrs (BPO Voice also considerable)

Salary- 22k ctc LOCATION: HSR layout

Pls Contact to sairam.akirala

@

kiaraglobalservices.com

798

981 217 8

Location: New Delhi or Remote

Qualifications:

Education: Bachelor’s degree in Business Administration, AI/ML, Data Science, or a related field; MBA preferred.

Experience: Minimum of 5+ years of experience in strategic planning, business development, or operations management, preferably in the AI, IT, or outsourcing industry.

Skills:

• Strong analytical and problem-solving skills.
• Proven ability to craft actionable strategies backed by data-driven insights.
• Excellent communication and stakeholder management abilities.
• Solid leadership experience in managing teams and cross-functional projects.

Technical Knowledge: Understanding of AI, machine learning, and data annotation processes is a strong advantage. Proficiency in tools like Excel, PowerPoint, and data visualization software is required.

Preferred Qualifications:

• Experience in AI-related industries, including data collection, annotation, transcription, or localization.
• Proven track record of driving strategic initiatives that delivered tangible business results.
• Familiarity with global markets and managing offshore teams

Key Responsibilities:

• Strategic Planning
• Market Insights
• Client Growth Strategy
• Operational Optimization
• Performance Tracking
• Revenue and Cost Management
• Innovation Leadership

Hi All,

Job Description:

As a Java Developer, you will be responsible for developing and maintaining high performance, scalable, and secure applications. We are seeking a skilled and motivated Java Developer with experience in the Spring Framework to join our dynamic team. This is a remote/work-from-home position, offering you the flexibility to work from anywhere.

Location : Remote / WFH

Salary : Good Hike on Current

Key Responsibilities:

• Design, develop, and maintain Java-based applications using the Spring Framework.
• Collaborate with cross-functional teams to define, design, and ship new features.
• Write clean, maintainable, and efficient code.
• Ensure the performance, quality, and responsiveness of applications.
• Troubleshoot and debug issues to optimize application performance.
• Participate in code reviews to maintain high coding standards and best practices.
• Work with RESTful APIs and integrate third-party services.
• Contribute to all phases of the software development lifecycle, including requirements
• Gathering, design, implementation, testing, and deployment.

Key Requirements:

• 2 to 5+ years of experience in Java development.
• Strong experience with the Spring Framework (Spring Boot, Spring MVC, Spring Data, etc.).
• Proficiency in building RESTful APIs and web services.
• Solid understanding of object-oriented programming and design patterns.
• Experience with relational databases like MySQL, PostgreSQL, or Oracle.
• Familiarity with version control systems, particularly Git.
• Knowledge of front-end technologies such as HTML, CSS, and JavaScript is a plus.
• Ability to work independently and as part of a remote team.
• Strong problem-solving skills and attention to detail.
• Excellent communication and collaboration skills.

Preferred Qualifications:

• Experience with cloud platforms like AWS, Azure, or Google Cloud.
• Familiarity with microservices architecture.
• Knowledge of containerization tools such as Docker.
• Understanding of Agile/Scrum methodologies.

Benefits:

• Work-from-home/remote opportunities.
• Opportunities for professional growth and development.
• Collaborative and inclusive work environment.

About the Company:

Sprouts is an AI powered GTM intelligence platform for B2B companies. Sprouts aims to become the Master OS on top of the company's entire martech stack. We are integrating multiple sales and marketing products into an all-in-one platform, adding smart workflows and machine learning/LLM based intelligence applications to increase qualified pipeline and funnel conversions. Sprouts is growing fast, has an experienced founding team and is funded by top tier investors.

We are looking for a Frontend developer with ReactJS experience to join our team at Sprouts Responsibilities

● Code highly scalable software components based on the latest version of React, Redux, RxJs, CSS, HTML

● Build UI and visualization for showing massive data and user workflows

● Build complex web applications using TypeScript and related technologies

● Build highly reusable and shared components as part of our next-generation UI Platform. All team members play a pivotal role in the success of the product, with everyone sharing a voice in product, experience, and engineering.

● Translate designs from wireframes and low-fit prototypes provided by the UI/UX

● Contribute to the UI style guides and a UI component library, creating reusable components

● Write application interface codes using JavaScript following react.js workflows Requirements Experience: 3+ Role: Software Engineer – the final role will depend on the candidate’s experience and credentials Education: BE/B. Tech/MCA/M.Sc./MTech Technology Stack: React, Redux, RxJs, CSS, HTML

Subject Matter Expert also referred to as SME, is a person who has special skills or knowledge on a particular job or topic. An SME is considered an expert on a certain topic – not only educated on the subject but has the capacity to share their knowledge with other team members.

Qualification for SME Insurance:

1. 3-5 experience in the insurance industry
2. Experience in insurance products (all products including life, health & general) and processes and the insurance industry chain
3. Bachelor’s degree (or equivalent)
4. English: Fluent

Roles and responsibilities

1. Strong Process & product knowledge of the Insurance products
2. Keeping up-to-date with industry developments. Offer solutions and suggestions for process and product improvement to management.
3. Responsible for facilitating OJT for the new joiners on all Insurance related products and processes. 
4. Help in designing a best-in-class customer support and engagement journey for insurance products.
5. Liaise with different stakeholders/partners for quicker resolution of customer inquiries and requests.
6. Ability to take ownership and work for early resolution and closure of customer issues.
7. Ability to accept change and make the best of any situation.
8. Proactive in highlighting/ escalating issues/ concerns/ Areas Of Improvements/ opportunities to the leadership team to get their help as and when needed
9. Handling and monitoring of all complaints received through all mediums through tracking in defined TATs
10. Ensure that complaint closure quality (RCA) is tracked closely by ensuring first understanding all the issues highlighted by the customer. Maintenance of all RCAs and process improvements undertaken for relevant complaints
11. Keeping up to date with all the regulatory requirements and changes in the Insurance industry

Key Responsibilities:

• Build interfaces as per the design provided by the UX / UI team
• Ensure the work output is as per the design inputs provided
• Work closely with the backend team to integrate the pull or push APIs
• Work with the support team to troubleshoot issues faced by customers
• Build programming abstractions for the specific domain
• Keen interest to always present code and work of high-quality standards.

Key Competencies (Functional):

• Proficiency in Javascript / ES5 / ES6 or Typescript
• Proficient in code versioning tools including Mercurial / Git / SVN.
• Familiarity with APIs and WebSockets
• Work with Canvas related frameworks – Cocos2d / PixiJs
• Experience with Cocos Creator is a Bonus.

Role: You need to sales the company software product services ( SaaS product ) over phone, email, and social touches to the corporate companies, it's B2B Sales role

• Experience: 1 to 3 Years
• Mandatory: Exp. in SaaS product sales
• Annual CTC: Up-to 6 LPA
• We are looking Immediate joiners (Not more than 30 days- Notice period, unless exceptional)
• It's an office work, we are not providing work from home facility

We are looking for a highly motivated Inside Sales Representative to help us grow revenue. We are on pace to double in size this year but need an increased flow of qualified leads for our inside sales team. This is an exciting opportunity for someone who is looking to start a sales career on the ground floor of an exciting software-as-a-service (SaaS) business.

Note: You need to sales the company software product services (SaaS product ) over phone, email, and social touches to the corporate companies, it's B2B Sales role

The Right Candidate Will:

• Qualify prospects based on their current business challenges and needs using targeted and relevant questions.
• Schedule discovery calls for our sales team.
• Be proficient at using a sales development platform to execute the outreach process consisting of phone, email, and social touches.
• Engage with prospects and demonstrate our SaaS product.
• Meet or exceed qualified lead/demos quota every month.
• Strive to continuously improve your sales development process and demonstrate a willingness to learn best practices.
• Update CRM on daily basis without any gap & provide reporting.
• Represent and demonstrate our company values, brand, and mission.

Top characteristics and traits for a successful:

• Ability to speak with CEOs, CFOs, Logistics Heads, Supply chain Heads, IT Heads, Business Heads, Controllers at early stage and growth businesses and ask intelligent questions.
• Genuine customer empathy
• Organized and possess strong time management skills.
• Excellent written & verbal communication
• Self-motivated with ability to work in fast paced, changing environment.
• A thirst for knowledge and growth in a start-up environment
• A sense of urgency and persistence
• 1-3 Years of sales development experience in SaaS Industry

Job Perks :

• Competitive salary and incentive bonus structure
• Opportunity to work in a fast moving, high growth SaaS company.
• Casual dress all-day, everyday
• Strong, results-oriented culture

Job Description:

• As part of the core leadership team, you will spearhead sales acquisition and operations initiatives for the organization with respect to apartment societies.

• Leading a team in the large sales function of NoBrokerHood by demonstrating leadership skills through building teams, driving key process metrics, creating superlative work culture, bringing strong customer focus and leading the company to exponential growth.

• Manage a team of BD Managers, Operations team and responsible for overall performance of the team and city

• Will be responsible for strategic partnerships with Builders, Facility Management Companies etc.

• Working cohesively with a team of equally talented and passionate colleagues to develop short and long-term strategies to efficiently grow the business.

• Utilizing high level of work independence and autonomy of decisions to enable team for 100X growth

• Identifying, experimenting and executing innovative ideas for expansion

Desired Skills:

• Proven field sales experience (B2B or B2C)

• Team management skills to manage a field sales team

• Total Experience of 3 to 5 years with team management experience of minimum 1 year

What we have to offer-

• Working directly with leadership team; having high level of work independence, autonomy and empowerment to lead company-wide changes

• Being part of a start-up from an early stage, lead your area of expertise and be a part of this exciting growth journey of changing the real estate world

• Excellent platform for learning how to build teams, achieve goals and handle high growth situations. Ideal for people with entrepreneurial ambitions.

Easypolicy Insurance is looking for a software developer having core expertise of CakePHP with MVC framework (Candidate must have knowledge of PHP, jQuery, HTML) The person will be responsible for the creation and implementation of a wide variety of Web-based products using PHP, MySQL and AJAX

Responsibilities:

• Strong knowledge of PHP web frameworks (CakePHP, MVC).
• Understanding the fully synchronous behavior of PHP.
• Understanding of MVC design patterns.
• Basic understanding of front-end technologies, such as HTML, and CSS3.
• Knowledge of object-oriented PHP programming.
• Understanding accessibility and security compliance.
• Strong knowledge of the common PHP or web server exploits and their solutions.
• Understanding fundamental design principles behind a scalable application.
• User authentication and authorization between multiple systems, servers, and environments.
• Integration of multiple data sources and databases into one system.
• Familiarity with limitations of PHP as a platform and its workarounds.
• Creating database schemas that represent and support business processes.