Founders Staff

SAP ABAP with Workday integration experience. Skilled in Workday Extend — a low‑/no‑code platform to build custom apps inside Workday Financial Management & HCM.”

We are seeking enthusiastic individuals to join our team as Customer Care Executives for both Voice and Sales processes. As a Customer Care Executive, you will be responsible for addressing customer inquiries, resolving issues, and promoting our products/services to potential customers.

*Qualifications:*

- Minimum educational qualification: 12th pass.

- Age between 18 to 30 years.

- Excellent communication skills in English and Hindi

- Ability to handle customer queries and provide appropriate solutions.

- Prior experience in customer service or sales is preferred but not mandatory.

*Responsibilities:*

- Handle inbound/outbound calls professionally and provide information about products/services.

- Identify customer needs, clarify information, and close sales.

- Maintain a high level of customer satisfaction through effective problem-solving.

- Achieve sales targets and goals as set by the company.

*Salary and Benefits:*

- Starting salary of INR 18,000 per month.

- Performance-based incentives and bonuses.

- Comprehensive training and career development opportunities.

About the Role

We are seeking a motivated and customer-focused Account Success Manager to join our remote team in India. This role professional will be responsible for managing client/partner accounts, ensuring their satisfaction, and driving revenue through upselling, cross-selling, and renewals. You will be responsible for onboarding clients/partners, managing relationships, monitoring usage, and delivering value that aligns with the client’s/partner’s goals. You will act as a trusted advisor and growth partner to your assigned accounts.

Key Responsibilities

1. Client Onboarding: Guide new clients through a smooth onboarding process and ensure they understand how to effectively use our services.
2. Relationship Management: Serve as the primary point of contact for assigned clients and maintain strong, trust-based relationships.
3. Retention & Engagement: Regularly engage clients to understand their goals, usage patterns, and challenges, proactively offering solutions to increase satisfaction.
4. Performance Monitoring: Track client performance, usage metrics, and deliver insights to help them maximize value.
5. Issue Resolution: Coordinate with internal teams to resolve client issues quickly and effectively.
6. Upsell & Renewal Support: Identify growth opportunities and support upsell/renewal efforts in collaboration with the Sales team.
7. Feedback Loop: Collect and relay client feedback to improve product/service delivery and inform business decisions.

 Qualifications and Skills

• Bachelor’s degree in Business, Marketing, or a related field
• 1+ years of experience in account management, sales, or customer success, preferably in a B2B SaaS or service-based industry
• Proven ability to meet or exceed sales targets while maintaining strong client relationships
• Excellent communication (English – verbal & written), negotiation, and interpersonal skills
• Tech-savvy with experience using CRM or account management tools along with productivity apps.
• Self-driven, organized, and comfortable working remotely with minimal supervision.
• Problem-solving mindset with a customer-first attitude
• Ability to manage multiple clients and priorities effectively

Preferred Skills

• Experience working with international clients or managing remote client relationships.
• Familiarity with contract renewals, pricing models, or basic account financials
• Exposure to digital services, SaaS platforms
• Fluency in speaking Hindi or other regional languages of India.

What We Offer

• Flexible remote work setup
• Competitive salary and performance-based incentives
• Opportunity to work with a dynamic, growth-focused team
• Learning and development opportunities

Basic Requirement :

node.js

•Writing web services REST and GraphQL using node.js frameworks such as express and node SDKs

•Develop low-latency, high-availability, and high-performance applications using node.js framework

•Develop using microservices architecture style and asynchronous using loopback

•Implementation of security such as web service authentication and data storage (such as database, key-value stores, and object storage) in the application

•No other fuss only code

Required Technical Expertise

•Strong proficiency in node.js, and AWS Lambda.

•Experience in PostgreSQL, MongoDB, Amazon SQS, Kafka, Amazon SNS, Dynamodb, and Firebase

•Experience in using node.js frameworks (such as express, StrongLoop)

•Experience in asynchronous programming and use of libraries in node.js

•User authentication and authorization in a microservices architecture

•Integration of multiple data sources and databases into the application

•Understanding of microservices and scalable architecture

•Experience in creating database schemas (SQL & NoSQL) for the applications

Roles & Responsibilities:

• Conduct in-house career counselling sessions for students and parents
• Travel to schools and colleges for regular orientation programs and counselling sessions
• Design and implement new strategies to strengthen the counselling ecosystem
• Collaborate closely with mentors and fellow career counsellors on platform activities
• Record demo videos and counselling modules for the Unigoal platform
• Assist in psychometric testing and interpretation
• Maintain proper session records and follow-up with mentees
• Represent Sygnific Careers in offline educational expos and webinars
• Must be comfortable with public speaking and student engagement
• 
  

Job Description:

• Monitor entire field and DC network, ensure smooth operations for various NMS systems
• Ensure timely alerts in case of any events or parameters crossing threshold
• Ensure timely publishing of relevant reports and statistics
• Keep NMS database updated as per network evolution
• Plan and upgrade HW capacity, SW version, redundancy, connectivity with network elements and other applications as required
• Test and deploy bug fixes, new features/products related to NMS applications
• Quickly troubleshoot any issues with NMS systems and provide RCA, implement AIs
• Analyse and assist business and tech teams with new data analytics
• Vendor relationship management for issues, upgrade, new product evaluation etc.
• Manage connectivity, capacity and redundancy for all applications & network
• Prepare and Maintain SOPs of critical Process; perform Process Correction on requirement basis.

Requirements:

1. Should have years of work experience in Telco / ISP background
2. Must have hands on experience in network monitoring and managing corresponding systems/tools
3. Must have in depth understanding of SNMP and various parameters to be monitored for smooth network operations and troubleshooting
4. Should have good understanding of TCP/IP, networking, switching and routing
5. Should have good understanding of MSSQL, MySQL DB, Windows server, basic OS & virtualization concepts
6. Should be good in at least one scripting language like Python
7. Should have work experience on Solarwinds or similar leading NMS system
8. Should have experience in planning and operations of distributed L3 network
9. Should be available 24*7 for emergency situations
10. Should be able to work in very late night for planned activities
11. CCNA/CCNP Certification is Preferred.
12. Understanding of FTTH, GPON & Wifi concepts is an advantage
13. Must have done BE/B.Tech or equivalent in Computer Engineering/Electronics & Communication Engineering/Electronics & Electrical Engineering

Roles & Responsibilities:

• Creating and executing a strong performance marketing strategy & execution plan.
• Developing and managing digital prospecting and remarketing campaigns
• Managing budgets and campaigns across all digital channels to drive strong return on investment and efficient CAC
• Ensuring successful planning, execution, optimization for key traffic KPIs via paid, organic & own media channels
• Identifying and testing new channels to continue to meet or exceed established critical metrics
• Working closely with the management to share funnel conversion improvement ideas, feedback & present results

Scope: