Founders Staff

Role Proficiency:

Analyse the business needs of a client in order to recommend and evaluate solutions to those needs independently. Perform Business Analysis tasks independently and be able to guide junior BAs

Additional Comments:

Lead Business and Quality Analysts JD:

• Expertise in requirement elicitation techniques

• Understands and analyzes the business and systems requirements

• Experience in leading a team

• Proficient in prioritizing the works for team members after discussing with business stakeholders

• Proficient in tracking the deliverables on time

• Assists in creating and refining the Product backlogs

• Coordinates directly with the Development Team and business users to ensure technical compatibility and user satisfaction

• Ability to conduct agile ceremonies including cross-team discussions.

• Proficiency in creating project artifacts like BRD, FRD, SRS etc.

• Creation of User stories and Acceptance criteria out of the project artifacts

• Team coordination skills to conduct feasibility analysis of business requirements

• Proficiency in designing UI prototypes (Mockup designs).

• Ability to collaborate with the design team to develop customer-centric designs

• Designs the test plan and test cases and estimates the testing effort

• Bug creation and tracking

• Ability to conduct business demo presentations.

• Identifies the test approach to be used

• Test data and Test environment management

• Executes the test cases and reports the test results to the team

• End to End testing, Regression testing, Sanity Testing

• Proficient in any test management tool/Defect Tracking tool

• Ability to track the requirements coverage while testing the system.

• Performs all other related duties that may be assigned from time-to-time Requirements:

• Overall experience: 10+ years

• At least 6 years experience as Business Analyst

• At least 3 years of experience in Quality Assurance(Manual Software Testing)

• Experienced working in and utilizing various business analysis techniques with Agile.

• Experience working as part of a multi-function project team, including interacting with multiple stakeholders

• Strong analytical and problem-solving skills

• Meticulous attention to details.

• Excellent communication skills

• Knowledgeable with any test management and defect management applications Other Requirements:

• Candidate must possess at least a Bachelor's/College Degree, preferable in Computer Science / Information Technology / Engineering • Background in Retail business is a plus

• Amenable to working mid shift schedule

• Expertise in Mockup UI creation

• Expertise in Impact Analysis

• Expertise in JIRA & Confluence

Skills: Jira, Confluence, Business Analysis

Responsibilities

• Work in a fun and fast-paced environment.
• Participate in requirements gathering, design, development, QA, support.
• Communicate with different stakeholders such as QA, Project Managers and Product Owners
• Discover, evaluate, and implement new technologies to maximize development efficiency.
• Groom, mentor and upskill team members with modern technologies and development practices

Key Competencies:

• 5-8 Years of relevant experience in front-end development.
• At least 5-4 years of working experience with the React ecosystem.
• In-depth knowledge of TypeScript, CSS, and HTML.
• Strong proficiency in Vanilla JavaScript, DOM, Browser API’s and ES6 Features.
• Strong Knowledge of State Management with React and relevant workflows.
• Good Understanding of Modern frontend workflows with NPM, Webpack, Babel etc.
• Knowledge of modern programming paradigms like functional and reactive programming.
• Knowledge of testing frameworks including Chai, Mocha and Sinon or equivalent.
• Experience with using browser-based dev tools for trouble shooting and enhancing the performance.

Good to have skills:

• Knowledge of cloud-based services like AWS and GCP.
• Working knowledge of Video streaming and playback
• Knowledge of modern programming paradigms like functional and reactive programming.

We’re Hiring: Sales Development Representative (SDR)/Sales Associate

Are you a young, startup-minded individual with a passion for sales and technology? Join us as a Sales Development Representative (SDR) and help us drive growth at Kumo!

Location:

This is a Bangalore-based role; you'll need to move to Bangalore. Preference will be given to candidates already based in Bangalore.

Experience

• 1-year minimum of experience in the software/IT services industry (sales) is a must. Maximum experience 3 years.

About the Role:

As an SDR at Kumo, you’ll take charge of sales, build connections with global founders, and promote our cutting-edge services.

Who We Are:

Kumo partners with global founders to develop cutting-edge AI, SaaS, web apps, mobile apps, and custom software solutions. We aim to be more than just a development partner—we take full ownership of the technical side of startups.

Your Responsibilities:

• Lead sales efforts for Kumo, managing the sales process. Learn more https://www.kumohq.co/
• Build strong relationships with founders and entrepreneurs worldwide.
• Represent Kumo’s brand and mission to drive revenue growth.
• Take charge of sales for our product, CampaignHQ (https://campaignhq.co).

Who We’re Looking For:

We want someone who is driven, ambitious and thrives in a fast-paced startup environment. If that sounds like you, we’d love to hear from you!

Learn More about KUMO https://www.linkedin.com/company/kumohq

Responsibilities:

- Design, develop, and maintain highly interactive and responsive web applications using AngularJS 14.

-  Write clean, maintainable, and well-documented code that adheres to best practices.

- Leverage Tailwind CSS for rapid UI development and ensure consistent design across the application.

- Implement user interface components and features according to design specifications.

- Integrate with backend APIs and services to retrieve and manipulate data.

- Optimize application performance for a smooth user experience across all devices and browsers.

- Conduct unit testing and participate in integration testing to ensure code quality.

- Collaborate with designers, backend engineers, product managers, and other stakeholders throughout the development lifecycle.

- Stay up-to-date with the latest advancements in frontend technologies and frameworks.

-Contribute to the improvement of existing frontend development processes and documentation.

Qualifications:

-  Strong understanding of AngularJS 14 architecture, components, directives, and services.

-  Proficiency with HTML5, CSS3, and JavaScript (ES6+).

-  In-depth knowledge of Tailwind CSS and its utility classes for rapid UI development.

- Experience with responsive web design (RWD) principles and best practices.

- Understanding of web accessibility guidelines (WCAG).

- Familiarity with unit testing frameworks (e.g., Jasmine, Karma) is a plus.

-  Experience with build tools (e.g., Webpack) is a plus.

-  Excellent problem-solving and analytical skills.

-   Strong attention to detail and a passion for creating pixel-perfect user interfaces.

-   Excellent communication and collaboration skills.

A proactive and results-oriented individual with a strong work ethic.

About HighLevel: 

HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.

Our Website - https://www.gohighlevel.com/

YouTube Channel- https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g

Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/

Our Customers:

HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 450K million businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.

Scale at HighLevel:

We work at scale; our infrastructure handles around 3 Billion+ API hits & 2 Billion+ message events monthly and over 25M views of customer pages daily. We also handle over 80 Terabytes of data across 5 Databases.

Who You Are:

The Manager of Customer Support is responsible for the supervision and operational management of a customer-centric workforce focused on solving issues for our customers. The manager will also work closely with other functional units to meet defined service level agreements and achieve high levels of customer satisfaction.

Essential Functions:

• Influence others, lead, coach and empower, through motivation and encouragement, to accomplish team goals and foster a positive team culture
• Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures
• Achieves customer service objectives by contributing and making recommendations to strategic plans and reviews; preparing and completing action plans; implementing productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change
• Being able to interpret data that translates into action to improve the team.
• Monitors the overall health of the support system which includes but is not limited to live ticket queues, live channel queues, major bugs and staff availability
• Involved in determining customer service employee requirements by maintaining contact with employees to determine areas of improvement by reviewing operational environments; conducting surveys; benchmarking best practices; analyzing information and applications
• Improves customer service quality results by studying, evaluating, and redesigning processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes
• Responsible for providing employees with technical resources; providing technical advice; resolving problems; disseminating advisories, warnings, and new techniques
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; and participating in professional organizations
• Act as an escalation point for high severity customer issues that arise from within the team; directly from customers; or from other HighLevel functions. 
• Serve as an influential leader by demonstrating professionalism, passion, and enthusiasm, providing communication, and motivation, and creating teamwork and collaboration
• Be readily available with cameras on throughout the shift to assist customers and team members via Zoom

Experience/Education/Certifications Required:

• Associate's/ Bachelor's degree or equivalent experience
• 4+ Years in management 
• SaaS software experience
• Several years running technical customer-facing teams.
• Experience in managing a team of over 20+ 
• Project management skills 
• Leading a results driven team 
• People manager at heart, you love mentoring, leading and contributing to the professional development of those around you 
• Strong collaboration, time-management, influencing and prioritization skills are critical to the success of this role
• The ability to build and maintain relationships internally with team and with customers
• Excellent listening, presentation and communication skills at all levels
• The ability to partner with customers and team members in developing their strategic direction
• The candidate is technically savvy and has an interest in leveraging data, analytics and automation to drive demonstrable customer and team success
• Strong customer facing communication skills
• Demonstrated data driven approach to problem solving
• Must be a go-getter and not afraid to ask questions
• Must have basic computer and excel skills

Language Skills Required Vs. Preferred:

• Fluent in English.
• Demonstrated verbal and written communication skills.

EEO Statement:

At HighLevel, we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way! Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Key responsibilities: 

1. Define the overall content roadmap for AyurVAID across social media, website, and other communication channels, along with leadership 

1. Deliver high quality content on diseases, treatments, blogposts, FAQs etc. by conducting secondary research, AyurVAID case reports, discussions with Physicians and reviewing clinical textbooks 

1. Manage a team of content writers to ensure high productivity and quality outputs 

1. Set up an AyurVAID community (online) to engage on healthcare queries, sharing information, webinars, podcasts on regular basis on various topics 

1. Ensure patient testimonials (video) are scripted appropriately and edited by video editors 

1. Overall ownership of content generated for AyurVAID across channels