Sales Executive

Hummingbird is a leading provider of Adobe Commerce (Magento) and WordPress services. Specializing in the development and maintenance of world-class e-commerce solutions, we cater to businesses globally. Our expertise extends to platforms such as Adobe Magento, ensuring that our clients receive cutting-edge solutions to meet their e-commerce needs.

Job Description:

We are seeking an experienced  L&D Specialist to join our team. The ideal candidate will have a strong background in technology, excellent communication skills, and the ability to deliver effective training programs. The Technical L&D Specialist will be responsible for designing, developing, and delivering training sessions on various technical topics, ensuring that participants understand the subject matter deeply.

Job Responsibilities:

• Create Training Materials: Develop comprehensive training materials, including presentations, hands-on exercises, and assessments, tailored to the audience's needs.
• Conduct Training Sessions: Deliver engaging and informative in-person training sessions, ensuring participants grasp complex technical concepts and acquire practical skills.
• Technical Expertise: Demonstrate in-depth knowledge and expertise in relevant technologies, such as PHP, .NET, Linux, JavaScript, HTML, CSS,. and Net and stay abreast of industry trends and advancements.
• Evaluate and Customize Training: Assess participants' skill levels and learning needs to customize training programs accordingly.
• Feedback and Improvement: Solicit and provide constructive feedback to participants, assess training effectiveness, and make necessary adjustments to improve the learning experience.
• Stay Updated: Keep up with the latest industry trends and advancements to continuously improve training programs.

Qualifications:

• Educational Background: Bachelor's degree in Computer Science, Information Technology, or a related field.
• Experience: Proven experience as a Technical Trainer or in a similar role.
• Communication Skills: Excellent communication and presentation skills.
• Organizational Skills: Strong organizational and multitasking abilities.
• Training Tools: Experience with training tools/platforms, such as Learning Management Systems, is desirable.

About us:

IndieFolio is disrupting the traditional creative agency model by allowing leading brands to assemble custom creative teams, delivering world-class quality. We connect top brands with India's finest creative talent in design, video, and content, leveraging advanced technology and industry expertise to streamline the process. Our curated network of professionals, combined with a data-driven approach, ensures exceptional results and unmatched efficiency. With a proven track record and a commitment to innovation, IndieFolio is transforming how businesses access and collaborate with top-tier creative talent. We are scaling our team and operations, seeking independent, responsible, and accountable individuals to join our dynamic team.

About the role:

As our Group Account Manager, you will play a pivotal role in fostering unparalleled client satisfaction and revenue growth. You'll lead a team of talented Account Managers and Executives, cultivating a dynamic environment that fosters continuous learning and innovation.

Key Responsibilities:

• Manage and cultivate a portfolio of client accounts, acting as a trusted partner to ensure client satisfaction and retention through exceptional communication and strategic guidance.
• Provide leadership and mentorship to a team of Account Managers and Executives, establishing goals, training, and celebrating achievements.
• Develop and implement strategic client engagement initiatives to achieve and surpass revenue targets, driving project conversions.
• Oversee seamless project execution, ensuring adherence to the highest quality standards and timely delivery while effectively managing resources.
• Foster strong collaboration with internal teams across Sales, Marketing, and Talent Acquisition to deliver exceptional client experiences.

Qualifications:

• Minimum of 5 years of progressive experience managing client accounts within advertising, marketing, or consulting. A strong understanding of the creative industry is a plus.
• Proven track record of exceeding revenue targets through strategic client engagement and relationship management.
• Demonstrated leadership abilities with a history of coaching, mentoring, and developing high-performing Account Management teams.
• Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients and colleagues at all levels.
• Exceptional organizational skills with the proficiency to manage multiple priorities, prioritize tasks effectively, and thrive in a fast-paced environment.
• Strong analytical and problem-solving skills, with a keen eye for detail and a commitment to ensuring top-notch project execution and delivery.
• Familiarity with creative project management methodologies (e.g., Agile, Waterfall) and a passion for working in a dynamic and collaborative environment.
• Proficiency in CRM software (e.g., Salesforce, HubSpot) and experience with project management tools (e.g., Asana, Trello) is a strong asset.

Why Join Us?

• Work with the best: Collaborate with some of the best global brands and top leadership in the industry.
• Hypergrowth Opportunity: Be part of a company experiencing explosive 500%+ annual growth with the potential to scale by 100x in just 3 years!
• Continuous Development: Refine your skills and leadership through continuous training and the support of a collaborative team.
• Own Your Impact: Enjoy a high-trust environment where your contributions are valued, your voice is heard, and your ownership mindset is celebrated.
• Flexibility & Autonomy: Embrace a remote-first culture that empowers you to design your ideal workday, focusing on results and maximizing your productivity.
• Vibrant & Collaborative Community: Connect with a passionate team of creative thinkers and innovators who share your dedication to excellence and making a difference.
• Competitive Compensation & Perks: Benefit from a competitive salary, comprehensive benefits package, and opportunities for professional development to fuel your growth.

Days 1-30: Accelerated Learning and Relationship Building

• Get to know IndieFolio: Conduct a comprehensive review of our client base, service offerings, and internal processes.
• Shadow Top Performers: Gain invaluable insights by shadowing experienced Account Managers and learning best practices in project management methodologies.
• Establish Stakeholder Relationships: Cultivate strong working relationships with key stakeholders by attending meetings and fostering open communication channels. This will allow you to gain a comprehensive understanding of ongoing projects and client expectations.

Days 31-60: Client Relationship Management and Value Creation

• Assume Ownership of Key Accounts: Take full responsibility for managing a portfolio of key accounts. Focus on fostering strong, long-term relationships and consistently exceeding client expectations.
• Conduct Client Needs Assessments: Employ in-depth analysis to identify client needs, pain points, and long-term goals. This will help you tailor solutions and deliver exceptional value.
• Foster Collaborative Client Partnerships: Collaborate seamlessly with design and technical teams to ensure project execution aligns flawlessly with client objectives.
• Implement Effective Communication Strategies: Establish regular communication channels with key accounts to build trust, maintain transparency, and address any concerns promptly.

Days 61-90: Strategic Growth and Innovation

• Optimize Account Management Processes: Develop and implement efficient account management processes to maximize your impact, streamline workflows, and improve overall effectiveness.
• Identify New Business Opportunities: Utilize your understanding of target industries to actively identify and cultivate promising new business opportunities.
• Develop Compelling Presentations: Craft persuasive pitch decks and presentations that effectively showcase IndieFolio's value proposition and secure new client partnerships.
• Onboard New Clients Seamlessly: Implement a well-defined onboarding process for new clients to ensure a smooth transition and set the stage for long-term success.

By Day 90:

• You will have established yourself as a trusted partner to key accounts, consistently exceeding client expectations and fostering long-term partnerships.
• Your proactive approach to client needs and implementation of innovative solutions will have demonstrably increased client satisfaction and retention.
• You will have actively contributed to revenue growth by securing new business deals through the development of compelling pitches and effective onboarding strategies.

We are looking for a high-performing Enterprise Sales Manager to meet customer acquisition targets. You will be responsible for maximising our sales team potential, driving customer acquisition and executing the sales strategy.

• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs.
• Identifying the correct decision makers in the companies and setting up the meeting to understand their requirements and how our products can help them.
• A seasoned sales professional with an innate hunter mentality who has a proven track record of over-achieving sales revenue growth targets
• Actively approach targeted business clients (telephone, email, social networks, events, etc.)
• Search for new client leads and ability to build a new sales pipeline.
• Responsible for generating contacts and leads.
• Maintain and expand the database of prospects.
• Developing and managing relationships with CXO level
• An individual with an innate sense of ownership & successfully works towards closing deals.
• Negotiating with the required stakeholders and closing the deal
• Maintaining the relationship with the client
• Delivering growth targets across geographies, customer segments, and products

Desired Skills and Requirement:

• MBA desired
• Proven experience in new client acquisition.
• Willing to travel & meeting prospects
• An attitude to get things done and willingness to work in a high-growth start-up environment
• Excellent Relationship Management skills
• Excellent presentation skills.
• Good communication skills

Minimum Qualifications:

1. Bachelor's degree in Commerce (B.Com) or equivalent.

Preferred Skillsets:

1. Proficiency in advanced Excel functions, such as pivot tables, VLOOKUP, and macros.

2. Hands-on experience with Excel.

3. Strong interpersonal skills to effectively collaborate with Customers and team members.

4. Logical reasoning and problem-solving capability to identify and resolve discrepancies.

5. Attention to detail and accuracy in data analysis.

6. Ability to work both independently and collaboratively within a team.

7. Excellent verbal and written communication skills.

8. Time management and organizational skills.

9. Basic knowledge of accounting principles.

Responsibilities:

1. Perform regular reconciliation of customer accounts to verify the accuracy of financial transactions.

2. Analyze financial data identify discrepancies or anomalies, and investigate the root causes.

3. Prepare and maintain detailed reports and documentation of reconciliation activities.

4. Monitor and report on key performance indicators related to account reconciliation.

A proficient, independent contributor that assists in technical design, development, implementation, and support of data pipelines; beginning to invest in less-experienced engineers.

Responsibilities:

- Design, Create and maintain on premise and cloud based data integration pipelines. 
- Assemble large, complex data sets that meet functional/non functional business requirements.
- Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery, re-designing infrastructure for greater scalability, etc.
- Build the infrastructure required for optimal extraction, transformation, and loading of data from a wide variety of data sources.
- Build analytics tools that utilize the data pipeline to provide actionable insights into key business performance metrics.
- Work with stakeholders including the Executive, Product, Data and Design teams to assist with data-related technical issues and support their data infrastructure needs.
- Create data pipelines to enable BI, Analytics and Data Science teams that assist them in building and optimizing their systems
- Assists in the onboarding, training and development of team members.
- Reviews code changes and pull requests for standardization and best practices
- Evolve existing development to be automated, scalable, resilient, self-serve platforms
- Assist the team in the design and requirements gathering for technical and non technical work to drive the direction of projects

Technical & Business Expertise:

-Hands on integration experience in SSIS/Mulesoft
- Hands on experience Azure Synapse
- Proven advanced level of writing database experience in SQL Server
- Proven advanced level of understanding about Data Lake
- Proven intermediate level of writing Python or similar programming language
- Intermediate understanding of Cloud Platforms (GCP) 
- Intermediate understanding of Data Warehousing
- Advanced Understanding of Source Control (Github)

Responsibilities

• Will work with a team of test engineers to ensure the highest quality product delivery and define measurable metrics to gauge progress against objective QA goals.
• Set and drive expectations around quality for major releases grounded in solid customer impact and product understanding
• Understand how all elements of the system software ecosystem work together and develop QA approaches that fit the overall strategy
• Be responsible for development of test strategies and creation of appropriate test harnesses
• Oversee the development and execution of test plans and monitor and report on test execution
• Be a trusted partner for senior management to determine best solutions, help drive alignment and implement decisions throughout your team. 
• Generate and provide quality metrics for your area/application
• Collaborate with onsite managers on feature sprint planning and provide metrics on testing progress.
• Consistently maintain transparency with the work and identify potential risks during releases.

Basic Qualifications

• Bachelor’s degree in computer science, computer engineering or equivalent.
• 10+ years of industry experience.
• 5+ years of experience in hands-on testing and 3 years of experience as a manager.
• Experience managing senior test engineers
• Experience in Python
• Experience in automation testing
• Experience in managing resources and area ownership within a distributed and adaptable model.
• Strong knowledge in automated testing methods and technologies required, preferably with (Selenium, REST Assured, SoapUI)
• A solid engineering foundation indicated by a demonstrated understanding of product design, life cycle, software development practices, and support services.
• Experience with standard test, defect, and automation management tools such as HP ALM, JIRA, and Jenkins.
• As the team needs to develop continuous integration of the framework we are looking for someone with CI/CD Infrastructure experience.
• Proven track record to lead a team efficiently when working with tight deadlines across multiple projects while maintaining a balanced work environment.
• Experience coordinating teams across multiple sites and time zones
• Experience in delivering large releases to the customer through direct and partner teams.

Preferred Qualifications

• More than 3 years’ experience with scripting languages, such as Python.
• Experience with test automation tools and frameworks such as PyTest, Robot, and Postman.
• Experience with cloud environments such as GCP, AWS, and Azure.
• Experience with Kubernetes 
• Knowledge on testing open source applications
• Domain knowledge in Data Engineering.
• Strong organizational skills, ability to track multiple test executions.simultaneously and to be able to synthesize the results
• Experience in a SaaS environment that has an agile development process is a huge plus 
• Strong people management skills with a proven ability to hire and grow talented programmatic and user-level personnel
• Experience working closely with development and business teams to communicate problem impacts and to understand business requirements
• Experience in agile development methodologies with continuous integration

Skills:

• Strong working knowledge of AWS.
• Implements AWS cloud platform.
• Infrastructure as Code, GitLab CI/CD, and DevOps standard methodologies
• scripting in Shell, Python, Ruby or any preferred scripting language

Terraform expertise is a MUST for this role.

a short exercise on terraform to all shortlisted candidates to demonstrate their hands-on skills on terraform before rolling out the offer

Desired Profile

 Providing expertise on all matters related to CI, CD and DevOps.

 Building and maintaining highly available production systems.

 Developing and maintaining release related documents, such as release plan, release notes etc.

 Ensuring quality releases and managing release and configuration change conflicts to resolution.

 Tracking release and publishing release notes.  Investigating and resolving technical issues by deploying updates/ fixes.

 Onboard applications to DevOps process.

 Setup and configure build jobs.

 Create automated deployment scripts.

 Configure JIRA workflow, and integrate with Jenkins / Micro-services.

Qualification

 Degree/Diploma in Computer Science, Engineering or related field and have previous experience as a DevOps Engineer.

 AWS Certification will be a plus.

 Experience of automation and provisioning approaches, using tools such as Terraform & Cloud Formation

Skillset Required

 Solid experience within release management, infra architecture, CI&CD.

 Highly goal driven and work well in fast paced environments.

 Proven experience of using Jenkins, Unix Shell Commands, Container technology (Docker, Kubernetes),

Java Programming, Groovy Script, Git, Code Branching Strategy, Maven, Gradle, JIRA, ECS, OpenShift.