Virtual Account Manager

Position – Customer Service Executive (Chat/Email Process)

As a Customer Service Executive (Chat/Email), you will be responsible for providing excellent customer service and support. The ideal candidate will have strong communication skills, be able to work independently, and have a positive attitude. If you have a passion for helping others and providing exceptional customer service, we want to hear from you!

Customer Service Executive Duties:

· Respond promptly and professionally to customer inquiries received through email and chat platforms.

· Provide accurate information and support to customers, addressing their concerns and resolving any issues they may have.

· Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations.

· Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution.

· Demonstrate strong written communication skills, including proper grammar, punctuation, and attention to detail.

· Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers.

· Collaborate with internal teams to resolve customer issues and improve overall customer experience.

· Meet or exceed productivity and quality standards set for the role.

· Maintain customer data and records accurately in the designated systems. 

Candidate Qualifications & Skill Requirements 

· Candidate should ideally have 2 - 5 years of experience in the similar profile  

· Graduate (Any)

· Previous experience in customer service or a similar role is preferred.

· Strong written communication skills in English, including excellent grammar, punctuation, and spelling.

· Proficiency in typing with a high level of accuracy and speed.

· Ability to multi-task and effectively manage time in a fast-paced environment.

· Good problem-solving skills and the ability to think critically.

· Excellent interpersonal skills with a customer-centric approach.

· Proficiency in using computers and knowledge of email and chat platforms.

We are seeking a skilled Laravel Software Engineer to join our team. The successful candidate will be responsible for designing, developing, and maintaining software programs using PHP/Laravel and related technologies. The ideal candidate will be responsible for developing high-quality applications. They will also be responsible for designing and implementing testable and scalable code.

Roles:

• Design, develop, and maintain software programs using PHP/Laravel, MySQL and other related technologies.
• Write clean, efficient, and well-documented code.
• Troubleshoot and debug software issues.
• Ensure compliance with industry best practices and standards.
• Collaborate with cross-functional teams to deliver high-quality software solutions.
• Contribute to the development of software architecture, design, and infrastructure.
• Implement and maintain security protocols and procedures.

Competencies:

• Strong experience with Laravel and related technologies such as PHP, MySQL
• Experience with front-end technologies such as Vue.js
• Strong understanding of Agile development methodologies.
• Experience with database technologies such as MySQL
• Strong analytical and problem-solving skills.
• Good verbal and written communication skills.
• Ability to work effectively in a team environment.
• B-Tech in Computer Science, Engineering or a related field.

We offer a competitive salary, benefits package, and an exciting and innovative work environment. If you have a passion for software development and are excited about working on cutting-edge technologies, please apply today.

Hello,

Greetings for the day !!!

Tridat Technologies is hiring “C4C Consultant" for one of the France based world class & most renowned manufacturing organisation based @ Mumbai!!!

BRIEF DESCRIPTION OF PROJECT:

We are aiming at reinforcing our CRM Competency Center for IDS Global CRM Projects.

This strategy is based on the following points:

** Support on the Echancement and Evolutions for IDS Global CRM projects For example CMA, PPL, WEASY

** Solution is based on Salesforce software

** Creation of an internal Competency Center to Manage Support and Projects

JOB RESPONSIBILITIES:

SAP Cloud for Customer (C4C) consultant experience should be at least 5 years - Experience with SAP C4C Sales and Service processes.

- Excellent understanding of Business flow & expertise in requirement gathering from business department.

- Experience with C4C business configuration

- Excellent knowledge about Layouts, Language Adaptations, Code list restrictions and other Administrator activities.

- Configuration of C4C solution using OData, KUT, Workflows, MDR

- Experience with C4C Data Migration and Mass Data Maintenance

- Develop and maintain extension and CD fields with translations

- Experience working with data tools to import and update data in C4C system

- Employee and Service Agent Management

- Familiar with Integration between C4C and SAP ERP On-Premise using HCI

- Technical Support to Sales User department

- SAP ERP and IDOC experience will be helpful

EXPERIENCE: 5+ years

SKILL LEVEL REQUIRED: Medium

SERVICE WINDOW: 10am to 7pm (Mon to Fri)

WORK MODE: Work from office

LOCATION: Mumbai

 Responsibilities: 

• Participate in the entire application lifecycle, focusing on coding and debugging 
• Ability to design and document the product features, codes. 
• Self-driven and ability to take up ownership of things 
• Write clean code to develop functional applications, automation scripts, test cases 
• Troubleshoot and debug applications 
• Collaborate with developers, cross-functional teams to identify issue, new features and come up with solutions 
• Gather and address technical and design requirements 
• Provide training and support to internal teams 
• Build reusable code and libraries for future use 
• Ability to sync with other developers, designers to identify issues, new features and improvements 

Job Description:

Are you a fun loving and passionate to be a part of Global Innovator team? Are you planning to grow your career, which enhance your skills in technology? A career at SmartDocs can open many doors for you in the world of technology. If you are looking for a company that is dedicated to your ideas, recognizes you for your unique competency & contributions and provides a fun, flexible and delightful work atmosphere.

Then, we are the right place to ignite your passion. We are totally committed about our employees, our Clients & Customers, our work culture and especially our technology. We are an organization who encourages new ideas of employees through collaboration and creativity.

We are seeking for a dedicated individual to join SmartDocs Business Solutions. The candidate will work with the product development team and must be a subject matter expert in-order to deliver the best practices; an ideal candidate must possess excellent business skills with outstanding communication, professionalism & leadership and must have minimum 3 - 6 years of experience in JAVA as a full stack developer.

Desirable Skills & Expertise:

v  Minimum 3 – 6 years of experience as a full stack developer (Preferable from product based entity).  At least a year of experience in managing a team is mandatory.

v  Master’s or bachelor’s degree in Engineering (CSE / IT / MCA / Software) are preferred.

v  Work exp. in Java, Frame-works like : Spring, Spring boot; J2EE technologies like Servlets, JSP and Web Application Server is mandatory.

v  Strong skills in HTML, Java Script, XML, CSS and Mango DB.

v  Product development in Linux environment is an added advantage.

v  Possesses intellectual humility; smart, driven, creative and able to learn things from slipups, willing to raise others up.

v  Excellent Communication & Analytical skills with integrated professionalism at all levels.

Key Responsibilities:

Ø  The role is responsible for designing, coding and deploying of high-performance applications.

Ø  Deep expertise and hands on experience as a Core JAVA Developer.

Ø  Team Management, Excellent interpersonal, Communication and effective organizational skills and solid technical skills.

Ø  Should be able to communicate effectively with both technical and non-technical personnel.

Ø  Excellent trouble shootings & problem-solving skills.

Ø  Experience with SDLC from requirement analysis through testing and deployment.

Ø  Must be an expert in technologies like J2EE, JSP, Servlets, Web Application, HTML, Java Script, XML, CSS, Mango DB and JAVA frameworks – Spring boot.

Ø  Develop and maintain strong product knowledge.

Ø  Guide the clients through various stages of the project and transition to support organization.

Ø  Review existing business processes and participate in the Process Improvement Program.

                        SmartDocs, provides equal employment opportunity to all its employees and all qualified applicants for employment without regard to their race, caste, religion, color, ancestry, marital status, gender, sexual orientation, age, nationality, ethnic origin or disability. Our resource policies shall promote diversity and equality in the workplace while encouraging the adoption of international best practices.

• Experience in Microsoft technologies (Microsoft Dot Net, C#, http://asp.net/">NET, MVC, Microsoft SQL, NETcore, Web API, WCF, Bootstrap, JavaScript, Angular JS, Web API, Web services, Rest API)
• Design complex architecture landscape involving API integrations
• Hands-on experience in ASP.Net, C#, MVC, WCF, Restful services, Web API, AngularJS, Entity Framework
• Strong analytical & problem-solving skills
• Must have excellent oral & email communication skills
• Strong analytical and problem-solving skills
• Must have a positive attitude and a yearning to get things done and demonstrate ownership of deliverables

Your responsibilities will include:

• Developing and executing a results-driven, multi-platform communications strategy and plan in line with brand vision.
• Creating and managing all marketing materials and collateral in line with brand direction
• Implementing online marketing activities including Social Media.
• Tracking effectiveness of various campaigns and course correcting as required
• Managing communications spend and working with vendors and agencies, to develop supporting assets
• Leading the planning and implementation of PR and initiatives related to the brand
• Key Requirements
• You have a degree in Marketing, Business Administration or related field.
• You have prior experience in a similar role.
• Strong knowledge of content development and SEM.
• A strong network of PR and media contacts would be highly advantageous.
• You have exceptional verbal & written communication skills.
• You have a high level of attention to detail including proven ability to manage multiple, competing priorities simultaneously.
• You have excellent interpersonal skills and are adept at building relationships with different stakeholders.

• Testing and assuring high quality performance of applications
• Writing clear and maintainable high-quality automation code
• Reporting and validating bugs for all components
• Creating test plans and test cases
• Identifying opportunities for improvement and making constructive suggestions for change
• Staying up-to-date with developing technologies and showcasing them in your work

• Minimum 2 years experience in software testing
• Minimum 1 years of automation testing experience using Selenium and/or JavaScript based frameworks or equivalent
• Testing and assuring high quality performance of customer applications
• Writing clear and maintainable high-quality automation code
• Reporting and validating bugs for all components
• Creating test plans and test cases
• Identifying opportunities for improvement and making construc\tive suggestions for change
• Staying up-to-date with developing technologies and showcasing them in your work
• Leading a team of Quality Engineers is a plus
  
  
  

Title 

ML Product Manager

Reporting to 

Sr. Director of Product Management

About the role

We are looking for a Product Manager for our AI/ML Product team that is responsible for delivering ML powered products and applications such as Campaign recommendations and personalization.

As part of the team, the candidate will lead the full product lifecycle of the product, including market research, competitive analysis, gathering requirements, developing specifications, and getting the product developed and delivered to customers. 

You will help transform ideas into AI products for our customers and drive adoption working with cross functional teams.

What You'll Do

• Own product feature from market research, execution, go-to-market and impact evaluation.
• Review customer feedback, analyze impact and prioritize it, and convert into clearly defined product requirements to create a feature backlog
• Write product specs, define product UI with the UX team, review test plans.
• Collaborate with Engineering in product development, validating builds and driving releases to meet target dates.
• Be the product champion. Document product functionality and train the organization on new features. Define the value proposition of your products and guide marketing / sales in selling your products. 
• Facilitate in data-driven decision making and create the telemetry and metrics required to evaluate the success of the products you launch.
• Define and drive internal and external pilots prior to releases to gather early feedback and ensure adoption of new features and functionality. 

What You'll Need

• 4+ years of Product Management experience in an enterprise B2B/B2B2C SaaS company building products in one or more of the following domains: marketing cloud products, such as Campaign Management, Segmentation, Marketing Automation
• Experience working on AI/ML projects and applications, Data & Analytics
• Experience working in Agile development environment  
• Strong analytical and problem-solving skills
• Strong communication skills 
• Self-starter, detail-oriented
• Technical background required. MBA is a strong plus.

Bonus Points if You Have

• Familiarity with multi-cloud environments
• Familiarity with Enterprise Data Platforms, CDP and Enterprise Integrations