Internship Program

PluginLive Technologies-  a recruitment tech company is hiring for First Source

About the organization:

Established in 2001, Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company, is a specialized BPM  partner with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. We provide transformational solutions and services to clients in healthcare, banking and financial services, communications, media, technology, and other diverse industries.

One thing drives every Firstsourcer – making it happen for our clients and solving their biggest challenges. With a team of 27,940+ Firstsourcers, we are a trusted growth partner for over 150 leading global brands, including several Fortune 500 and FTSE 100 companies and present in the US, the UK, Mexico, India, Australia, South Africa and Philippines.

Role Name- Customer Service Trainee

Type- Apprenticeship

Qualification & Background: Graduate (Fresher/BPO Experienced)

Location: Bengaluru, Mumbai and Chennai

Stipend

Chennai- 13k  (Backend role- DATA)

Bangalore- 18k (Voice and Email Chat role)

Mumbai- 18k (Voice and Email Chat role)

Pls note- there would be no deductions as the candidates would be hired as Apprentice for 12 months.

Work Type- Rotational Shifts

Pls note- Cab services will be provided to all the employees working during night shifts.

Position Requirements

- Basic knowledge of using MS office basic applications like Word, PowerPoint, Excel, Notes, etc.

Essential Skills:

• Willingness to work in rotating shifts (including night shifts)- 5 days a week.
• Communicate effectively, both orally and in writing.
• Flexibility to meet business requirements and fluctuating workload
• Organize, prioritize, and schedule work assignments.
• Hardworking and Smart working attitude with openness to feedback
• Have acceptable typing speed of at least 20 WPM/90% Accuracy

Roles & Responsibilities 

This role responds to customer queries and provide resolution, support and assistance to the customers pertaining to various products and services provided by our client through a blend/either of voice, email, web chat or backend documentation responses by delivering excellent customer service. Their goal is to educate and assist customers to make it as easy and as desirable as possible to do business.

• Deliver excellent customer service within shifts assigned including prompt resolution of customer related issues, complaints, enquiries or challenges.
• Should be abreast of all the key process related updates, SLAs, individual performance eventually contributing to team Performance.
• Grasp, comprehend & clear the training period with relevant tollgate scores.
• Attend all team briefing/meetings/coaching on a timely basis.
• Be knowledgeable of regular process changes provided.
• Seek guidance from Team leader/management and escalating when necessary or genuine needs arise.
• Maintain regular, reliable performance and attendance, including the daily schedule as assigned.
• Adhere to Company Code of Conduct & policies laid by the HR
• Handle inbound or outbound calls, chats, emails or data from customers (depending on process assigned)
• Connecting with customers, understand and empathize with their issues to provide the best suitable resolution at first contact where possible.
• On occasions, you may have to deliver what is seen as not-so-positive news, however make sure that a customer Understands the reasoning behind decisions that are made.
• Act as a team player and coordinate work respectfully with fellow members in co-ordination.
• Update relevant information accurately into the client’s systems and give constructive feedback to enhance systems and improve overall customer experience.
• Demonstrate a “can do” & “open-to-feedback” attitude, to develop a great working culture to help us achieve the best results.
• Work towards targets set, manage own time and prioritize tasks to meet through expected work discipline as a professional.
• Work closely with team leader by implementing the coaching aspects discussed for self and career development.

Responsibilities

Develop and maintain web applications using Laravel and Vue.js (PHP) framework.

Write clean, efficient, and well-documented code.

Collaborate with cross-functional teams to identify and solve complex problems.

Participate in code reviews and provide constructive feedback to team members.

Test and debug applications to ensure they meet functional and performance requirements.

Stay up-to-date with emerging trends and technologies in web development.

Optimize application performance and scalability.

Troubleshoot and resolve technical issues as they arise.

Create and maintain technical documentation for applications.

Communicate project status and progress to stakeholders.

Qualifications

Strong proficiency in PHP programming language

Experience with Laravel framework

Knowledge of HTML, CSS, JavaScript, and jQuery

Understanding of MVC architecture

Experience with database management systems such as MySQL

Familiarity with version control systems such as Git

Ability to write clean, efficient, and well-documented code

Strong problem-solving and analytical skills

Excellent communication and teamwork skills

Bachelors degree in Computer Science or related field (preferred)

Relevant certifications such as CodeIgniter Certified Developer (optional)

Company Name: *GBH Auto Mechanics & Services LLP                                                                              

Job Profile: HR Executive

Job Description

We're seeking a qualified HR Executive to recruit a sales executive regarding selling annual car and bike subscription products

that our customers have grown to rely on. We are a growing platform and are required to target customers by hiring more

sales executives daily.

Experience: 0 - 5 years

Job Location: Work from home

Selection process:- HR round & Manager round

Qualification: Graduation

Salary offered: 15k - 25k

Working days: 6 working days (Sundays off)

Shifts: 10:00 am -7:00 pm

Mandatory language: English & Hindi

Laptop: candidates are to use their laptops.

Additional Compensation: If applicable, this will be decided based on your designation.

• As a data engineer, you will build systems that collect, manage, and convert raw data into usable information for data scientists and business analysts to interpret. You ultimate goal is to make data accessible for organizations to optimize their performance. 
• Work closely with PMs, business analysts to build and improvise data pipelines, identify and model business objects • Write scripts implementing data transformation, data structures, metadata for bringing structure for partially unstructured data and improvise quality of data 
• Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement
• Build the infrastructure required for optimal extraction, transformation, and loading of data from a wide variety of data sources using SQL
• Own data pipelines - Monitoring, testing, validating and ensuring meaningful data exists in data warehouse with high level of data quality 
• What we look for in the candidate is strong analytical skills with the ability to collect, organise, analyse, and disseminate significant amounts of information with attention to detail and accuracy 
• Create long term and short-term design solutions through collaboration with colleagues
• Proactive to experiment with new tools
• Strong programming skill in python
• Skillset: Python, SQL, ETL frameworks, PySpark and Snowflake 
• Strong communication and interpersonal skills to interact with senior-level management regarding the implementation of changes 
• Willingness to learn and eagerness to contribute to projects 
• Designing datawarehouse and most appropriate DB schema for the data product
• Positive attitude and proactive problem-solving mindset
• Experience in building data pipelines and connectors
• Knowledge on AWS cloud services would be preferred

ABOUT EPISOURCE:

Episource has devoted more than a decade in building solutions for risk adjustment to measure healthcare outcomes. As one of the leading companies in healthcare, we have helped numerous clients optimize their medical records, data, analytics to enable better documentation of care for patients with chronic diseases.

The backbone of our consistent success has been our obsession with data and technology. At Episource, all of our strategic initiatives start with the question - how can data be “deployed”? Our analytics platforms and datalakes ingest huge quantities of data daily, to help our clients deliver services. We have also built our own machine learning and NLP platform to infuse added productivity and efficiency into our workflow. Combined, these build a foundation of tools and practices used by quantitative staff across the company.

What’s our poison you ask? We work with most of the popular frameworks and technologies like Spark, Airflow, Ansible, Terraform, Docker, ELK. For machine learning and NLP, we are big fans of keras, spacy, scikit-learn, pandas and numpy. AWS and serverless platforms help us stitch these together to stay ahead of the curve.

ABOUT THE ROLE:

We’re looking to hire someone to help scale Machine Learning and NLP efforts at Episource. You’ll work with the team that develops the models powering Episource’s product focused on NLP driven medical coding. Some of the problems include improving our ICD code recommendations, clinical named entity recognition, improving patient health, clinical suspecting and information extraction from clinical notes.

This is a role for highly technical data engineers who combine outstanding oral and written communication skills, and the ability to code up prototypes and productionalize using a large range of tools, algorithms, and languages. Most importantly they need to have the ability to autonomously plan and organize their work assignments based on high-level team goals.

You will be responsible for setting an agenda to develop and ship data-driven architectures that positively impact the business, working with partners across the company including operations and engineering. You will use research results to shape strategy for the company and help build a foundation of tools and practices used by quantitative staff across the company.

During the course of a typical day with our team, expect to work on one or more projects around the following;

1. Create and maintain optimal data pipeline architectures for ML

2. Develop a strong API ecosystem for ML pipelines

3. Building CI/CD pipelines for ML deployments using Github Actions, Travis, Terraform and Ansible

4. Responsible to design and develop distributed, high volume, high-velocity multi-threaded event processing systems

5. Knowledge of software engineering best practices across the development lifecycle, coding standards, code reviews, source management, build processes, testing, and operations  

6. Deploying data pipelines in production using Infrastructure-as-a-Code platforms

7. Designing scalable implementations of the models developed by our Data Science teams  

8. Big data and distributed ML with PySpark on AWS EMR, and more!

BASIC REQUIREMENTS 

1.  Bachelor’s degree or greater in Computer Science, IT or related fields
   
   

2.  Minimum of 5 years of experience in cloud, DevOps, MLOps & data projects
   
   

3. Strong experience with bash scripting, unix environments and building scalable/distributed systems
   
   

4. Experience with automation/configuration management using Ansible, Terraform, or equivalent
   
   

5. Very strong experience with AWS and Python
   
   

6. Experience building CI/CD systems
   
   

7. Experience with containerization technologies like Docker, Kubernetes, ECS, EKS or equivalent

8. Ability to build and manage application and performance monitoring processes

● Generate loan leads from the partnered institutions, open market and through different channels on the field.
● Develop and maintain relationships with partnered institutions and repeat business
and referral/s.
● Arrange and plan events to generate leads, and handle product queries and
service issues in the partnered institutions.
● Meet clients, verify documents, process files, coordinate for sanction /
disbursement of loans, personalized service to clients.
● Ensure the achievement of a given business target in your territory.

Experience: 1year+ in Banking sales such as personal loans, and home loans.