Business Analyst

Who we are

 Incorporated in 2010, Futran Solutions is a specialized provider of digital technology solutions focused on Data Analytics, Cloud, Automation and New Age App Development.

 We believe in simplicity and agility. Our ‘Make it Ez’ framework and accelerators enable our clients to realize business value faster through rapid development, intelligent automation and cloud adoption.

Futran is headquartered in Edison, New Jersey, and has a global delivery center in Hyderabad, India. With a strong belief in ‘Firgun’ philosophy, Futran is a leading supporter of many community services, especially uplifting young, deserving talent.

Specialties

• Futran specializes in digital with 100% of its revenue from digital solutions.
• With a startup culture and product mindset, Futran has always adopted agile and lean way of working
• Futran has a meritocratic, self-reliant, empowering culture that puts talent ahead of everything else, resulting into greater talent retention and productivity

 For more details visit our website: www.futransolutions.com  

 Go to linkedin:  https://www.linkedin.com/company/futran/  

• Development of custom objects, validation rules, workflows
• Development of Lightning components
• Meeting with project managers to determine CRM needs.
• Developing customized solutions within the Salesforce platform.
• Designing, coding, and implementing Salesforce applications.
• Creating timelines and development goals.
• Good experience in developing components by integrating API from external applications
• Good knowledge in SSO/oAuth integration
• Testing the stability and functionality of the application.
• Troubleshooting and fixing bugs.
• Maintaining the security and integrity of the application software.

Primarily we look for below following criteria :

• Good requirement gathering / BA skills
• Experience of Agile framework
• Domain – BFS : Wholesale / Retail etc. 
• Data Analytics & AI, Digital Banking experience

• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Identify customer needs and help customers use specific features
• Share feature requests and effective workarounds with team members
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback and share with our Product, Sales and Marketing teams

• 4+ years of extensive EXP in TIBCO SPOTFIRE Dashboard Development is MUST
• Design and create data visualizations in TIBCO Spotfire
• Proven EXP in delivering Spotfire solutions to advance business goals and needs.
• Detailed knowledge of TIBCO Spotfire - report developer configuration
• EXP on creating all charts that exist in Spotfire (scatter, line, bar, combo, pie, etc.) and how to manipulate every property associated with a visualization (trellis, color, shape, size, etc.)
• EXP in writing efficient SQL queries, views in relational databases such as Oracle, SQL Server, Postgres and BigQuery (Optional).
• Ability to incorporate multiple data sources into one Spotfire DXP and have that information linked via data table relations.
• EXP with Spotfire Administrative tasks, load balancing, installation/configuration of servers and clients, upgrades and patches would be a plus.
• Strong background in analytical visualizations and building executive dashboards.
• In-depth knowledge & understanding of BI and Datawarehouse concepts

Job Summary

As a Customer experience specialist, you’ll provide exceptional customer service by providing guidance and resolving issues through digital channels. You’ll work autonomously to provide customers with the tools they need to succeed while maintaining performance metrics. This position requires adaptability, urgency, problem-solving, and critical thinking around factors that impact the customer experience.

This is the job for you if:

• You have stellar interpersonal and written communication skills.
• You’re an enthusiast for customer service and capable of working with a high volume of inbound content.
• You’re tech-savvy and can work in multiple systems with precision and ease.
• You jump at the opportunity to collaborate with a team and enjoy building relationships.
• You stay calm under stress and think creatively to solve problems.
• You have sharp instincts for discovering the source of an issue and finding a resolution.
• You’re, at heart, very adaptable and can maintain high levels of productivity in a fast-paced environment.
• Bonus points for a passion for education!

Key Responsibilities

• Proactively resolve issues and build trust with our customers by understanding their needs, determining the cause of their problem, and partnering to find the best resolution through support channels including but not limited to phone, chat, and email
• Facilitate consultative conversations in order to guide students on how to access and use their test prep resources
• Bring awareness to management around anything that would impact the student experience to bring about improvements
• Find solutions to customer inquiries by using your resources including our internal databases, managers, and your support team
• Create a personalized, positive, and effortless customer experience for our students so that any issues are resolved in their first contact
• Advocate for students by identifying and escalating priority issues
• Research case history for each student to understand the customer story
• Effectively meet customer needs by building relationships, and taking ownership of customer satisfaction
• Prioritize your daily tasks and manage your schedule effectively
• Follow up on commitments and cases with students
• Maintain detailed notes on all customer interactions
• Other duties and projects as assigned

Skills & Abilities

• Adaptability—You treat change as an opportunity for learning and continuous improvement; focus on the beneficial aspects of change; and speak positively about change to others.
• Customer Centricity—You anticipate customers’ needs whenever possible and respond quickly and accurately. You attempt to exceed expectations for every customer on the first interaction.
• Communication—You adjust your communication to match your audience and you have excellent written and verbal communication skills.
• Initiative—You proactively take action to improve a situation without waiting for explicit instructions; you recognize and respond to opportunities in order to reach a goal; seek new and improved techniques, solutions, and approaches to completing work. You’re not afraid to share feedback.
• Time Management—You can easily handle multiple tasks at the same time while considering plans for future tasks. You thoughtfully plan your schedule and skillfully discern between the urgent and the important to consistently meet deadlines.
• Achievement—You set high standards for yourself and strive to improve your own performance by exceeding your professional and performance goals. You have a passion for your work and go above and beyond to improve. You have an openness to accepting feedback and you enjoy celebrating achievements.
• Positivity—You approach every situation, even tough ones, with positivity and optimism. You spread enthusiasm and encourage others to be positive.
• Responsibility—You’re conscientious and reliable. You take ownership for achieving your goals. Because you are consistent and dependable, you ensure high levels of quality in your work.
• Resilience—You’re hardworking and willing to pitch in and help. You thrive in a fast-paced environment and do well in stressful situations. You persevere with confidence in the face of challenges.

Requirements

• 0 to 3 years of Customer Service experience
• Bachelor’s Degree
• Ability to work full time (40 hours/week) with a flexible schedule including nights, weekends, and split days off
• Embracive of a diverse team and a highly collaborative working environment
• Desire to thrive in an innovative, creative, and teamwork-oriented professional environment 
•  

Product Support Engineer (L1 Support) – Immediate Requirement.

Key skills

• 1-3 years exp in Product Support Role.
• Need to Understand the product and features, to demonstrate the end users.
• Sound knowledge on Java and SQL
• Need to Analyze and Resolve the Product specific queries, MySQL.
• Consistently Deliver the customer requirements.
• Engage with Development team and manage the progress of cases.
• Should be able to cope up with high pressure work environment.
• Work model will be 24X7.

Must require

• Good Communication both verbal and written
• Analytical skills
• Team player
• Preferred male applicants only

INTERVIEW CALL LETTER Freshers) Walk-In : BPO Non Voice  @ Chennai

Greetings from Zealous Services ! Get Spot Offer ! Fresher  in BPO Non Voice 

Process :  Non Voice

Job Location : Chennai, Tamilnadu

Age Limit : 18-26 Years

Qualification - Eligibility Criteria : 
# Any Graduate/Diploma
# Fresher can apply 

Desired Experience : 0 Years

Please Carry below documents (mandatory) :
# Updated Resume Copy
# Carry an Aadhar Xerox with you

Note: You can mention the reference as 'SOFIA HR'.

Walk-In Date : From Nov 18th  to Nov 30th 2019 (Monday to Friday)

Walk-In Time : 10.00 AM to 4.00 PM only

Walk-In Venue : 
Zealous Services,
No: 17/7, B Block Ground Floor,
Shafika Building, Kodambakkam High Road,
Nungambakkam,
Chennai - 600034
Landmark: Near Palm Grove Hotel

Contact Person : SOFIA (HR)