Business Analyst

Now Hiring: Process Trainer – Domestic BPO Operations | Location: Gurugram (Onsite)

Designation: Process Trainer

Department: Training & Development – Domestic BPO

Location: Gurugram (Onsite)

Relevant Experience Required

• Minimum 4 years of on-paper experience as a Process Trainer in the Domestic BPO sector
• Total experience: 4+ years in Training & Development roles preferred

Key Responsibilities

• Deliver end-to-end new hire training aligned with client processes and organizational standards
• Conduct refresher training for existing team members to ensure continuous performance improvement
• Develop and manage training modules, PPTs, and learning materials prior to training sessions
• Handle mock calls, live call barging, and post-training handover assessments to the Process Head
• Conduct feedback sessions, assess training effectiveness, and take corrective actions as needed
• Create engaging and instructional content using a variety of training formats and techniques
• Provide training on objection handling, rebuttal strategies, and customer interaction excellence
• Act as a single point of contact for managing process updates and disseminating information across teams
• Maintain and update training manuals, SOPs, process documents, and course content regularly
• Prepare detailed training performance reports and present them to HOD and Senior Management on a weekly/monthly basis
• Drive result-oriented improvement programs for existing staff to enhance efficiency and quality

Qualifications & Skills

• Graduate degree in any discipline
• Proven experience in training and development within Domestic BPO environments
• Excellent verbal and written communication skills in English and Hindi
• Strong presentation, content development, and feedback skills
• Ability to analyze training outcomes, modify methodologies, and ensure measurable improvements
• Proficiency in MS PowerPoint, Excel, and digital learning tools

Location: Kandla / Gandhidham, Gujarat

Industry: Rice (Mandatory)

Employment Type: Full-time

Experience: 7–12 years

Relocation: Candidate must be willing to relocate to Gandhidham

About the Company

The company is a well-established organization in the rice processing and export sector, engaged in sourcing, milling, processing, and delivering high-quality rice products to domestic and international markets. With a strong focus on quality, compliance, and continuous improvement, the organization operates modern rice milling facilities and follows stringent food safety and quality standards.

Position Summary

The Quality Manager will be responsible for ensuring quality standards across the entire rice value chain, including procurement, processing, storage, polishing, sorting, packing, and dispatch. The role involves managing quality systems, supervising laboratory testing, ensuring regulatory compliance, and coordinating with internal teams and suppliers to deliver consistent product quality.

Key Responsibilities

Quality Control & Assurance

• Implement and monitor quality standards for raw, semi-processed, and finished rice
• Conduct quality checks for grain length, moisture, purity, color, foreign matter, broken percentage, and aroma
• Oversee grading, sorting, polishing, and packing operations
• Approve final batches before dispatch as per contract and market requirements

Laboratory & Testing Management

• Supervise laboratory testing and quality analysis
• Ensure calibration and maintenance of testing equipment
• Maintain accurate test documentation and reports

Supplier & Procurement Coordination

• Inspect incoming rice from suppliers and traders
• Evaluate and onboard suppliers based on quality parameters
• Coordinate with procurement to reject substandard material and improve sourcing quality

Process Improvement & Compliance

• Drive continuous improvement in milling, grading, and sorting processes
• Ensure compliance with FSSAI, ISO, HACCP, BRC, and export quality standards
• Lead and support internal and external quality audits
• Handle customer complaints and conduct root cause analysis

Team Leadership & Reporting

• Train production, sorting line, and lab teams on quality standards
• Prepare daily, weekly, and monthly quality performance reports

Qualifications & Experience

• Bachelor’s degree (required)
• 7–12 years of experience in rice mill operations or the rice export industry
• Strong knowledge of Basmati and Non-Basmati rice grades and processing standards
• Hands-on experience with color sorters, polishers, and graders (preferred)
• Understanding of milling parameters, moisture control, and storage practices

Key Skills & Competencies

• Strong analytical and problem-solving skills
• Planning, organizing, and monitoring abilities
• Team leadership and training capability
• Knowledge of quality KPIs such as batch rejection rate, customer complaints, yield efficiency, and grain breakage

Job title: BDM

Work Location: Chandigarh

Division/Department: Sales

Requirement Severity: Immediate

■ Full-time

Essential Duties and Responsibilities: 

Sale of hardware, data security and data backup solutions to corporates of Chandigarh

Job Description:

• It’s a client-facing role with proven experience in security or backup solution sales.
• Meet monthly/quarterly/yearly targets for customer meetings and sales targets.
• Identify and close deals in the SMB/Enterprise segment.
• Manage a healthy relationship with the OEMs.
• Must have a good understanding of IT Security solutions (Endpoint/Networking/Data Security, DLP, Backup, NGF, MDM, Helpdesk, Asset, etc.) or backup solutions (server backup, desktop/ laptop backup, replication)
• Sell data security and data backup solutions to corporate customers of Chandigarh from Chandigarh

Skill Requirements:

• Should have good communication skills.

Mandatory Requirement

• Up to 2 years’ experience of selling data security or data backup solutions to corporate customers of Chandigarh from Chandigarh.
• Own conveyance
• Ready for Cold Calls also (Both Phone calls & Direct Visit)

Education and Work Experience Requirements: 

• Up to 2 years’ experience of selling data security or data backup solutions to corporate customers of Chandigarh from Chandigarh.
• Must be able to work under pressure and meet deadlines while maintaining a positive attitude and providing exemplary customer service.
• Ability to work independently and to carry out assignments to completion within the parameters of instructions given.
• Should have done any course in IT.

Job Requirements: 

Minimum Experience: Up to 2 years

Working Days: 6 days Monday to Saturday (1st Saturday Work from Home, 3rd Saturday Off) 

Salary+ conveyance

Plus, more than 50% of the Quarterly Salary is used as an incentive to achieve the Quarterly target. 

**Job Title**: UX Designer

**Location**: Remote

**Job Type**: Freelancing

**Introduction**:

We are seeking a creative and detail-oriented UX Designer to join our team. The ideal candidate will have a strong portfolio of successful UX and other technical projects and will be responsible for designing the overall functionality of the product and ensuring a great user experience.

**Responsibilities**:

– Translate concepts into user flows, wireframes, mockups, and prototypes that lead to intuitive user experiences.

– Facilitate the client’s product vision by researching, conceiving, sketching, prototyping, and user-testing experiences for digital products.

– Design and deliver wireframes, user stories, user journeys, and mockups optimized for a wide range of devices and interfaces.

– Identify design problems and devise elegant solutions.

– Make strategic design and user-experience decisions related to core, and new, functions and features.

– Take a user-centered design approach and rapidly test and iterate your designs.

– Collaborate with other team members and stakeholders.

– Ask smart questions, take risks, and champion new ideas.

**Qualifications**:

– Three or more years of UX design experience. Preference will be given to candidates who have experience designing complex solutions for complete digital environments.

– Expertise in standard UX software such as Sketch, OmniGraffle, Axure, InVision, UXPin, Balsamiq, Framer, and the like is a must. Basic HTML5, CSS3, and JavaScript skills are a plus.

– Ability to work with clients to understand detailed requirements and design complete user experiences that meet client needs and vision.

– Extensive experience in using UX design best practices to design solutions, and a deep understanding of mobile-first and responsive design.

– A solid grasp of user-centered design (UCD), planning and conducting user research, user testing, A/B testing, rapid prototyping, heuristic analysis, usability and accessibility concerns.

– Ability to iterate designs and solutions efficiently and intelligently.

– Ability to clearly and effectively communicate design processes, ideas, and solutions to teams and clients.

– A clear understanding of the importance of user-centered design and design thinking.

– Ability to work effectively in a team setting including synthesizing abstract ideas into concrete design implications.

**Benefits**:

– Competitive salary and comprehensive benefits package.

– Opportunities for professional development and career growth.

– Flexible working hours, including provisions for remote work.

– A creative and inclusive work environment.

Description

Zycus is looking for a Meanstack/Mernstack Developer, who is motivated to combine the art of design with the art of programming. Responsibilities include implementing visual elements and their behavior with user interactions.. You will also be playing an active role on front end as well as backend development, and defining how the application looks and functions. We are looking for candidates with strong experience in MongoDB, Express.js, Angular, Node.js, Javascript, HTML, CSS, Jquery, Ajax. If you are a Mean Stack or full stack developer with a strong technical experience, then you could be the best fit for the role!

Roles & Responsibilities

· Creating Apps by working on all layers of architecture Understanding the flow of code and how it interacts with different components.

· Creating technical design documents by understanding requirements, and product objectives.

· Writing effective Unit tests

· Good analytical skills and innovative mind.

· Source code management.

· Excellent communication skills.

Requirements

· Total experience of 5 - 8 years

· Experience on Mean Stack/Mernstack (MongoDB, Express.js, Angular, Node.js)

· Strong understanding of JavaScript, object-oriented JS, its quirks, and workarounds·

· Strong hands on experience in JavaScript· Strong proficiency with JavaScript or CoffeeScript depending on your technology stack.·

· Good understanding of server-side CSS preprocessors such as Stylus, Less·

· Basic understanding of web markup, including HTML5 and CSS3· Good understanding of asynchronous request handling, partial page updates, JQuery, and AJAX·

· Proficient understanding of cross-browser compatibility issues and ways to work around such issues· Familiarity with JavaScript module loaders, such as Require.js and AMD·

· Proficient understanding of code versioning tools, such as SVN· Good understanding of browser rendering behaviour and performance

· Key Programming Skills: MEAN stack, full stack, Angular, Java, HTML/CSS, Javascript, Bootstrap.

· Experience working with Rest based APIs

Five Reasons Why You Should Join Zycus

1. Cloud Product Company: We are a Cloud SaaS Company and our products are created by using the latest technologies like ML and AI. Our UI is in Angular JS and we are developing our mobile apps using React.

2. A Market Leader: Zycus is recognized by Gartner (world’s leading market research analyst) as a Leader in Procurement Software Suites.

3. Move between Roles: We believe that change leads to growth and therefore we allow our employees to shift careers and move to different roles and functions within the organization

4. Get a Global Exposure: You get to work and deal with our global customers.

5. Create an Impact: Zycus gives you the environment to create an impact on the product and transform your ideas into reality. Even our junior engineers get the opportunity to work on different product features.

• Participate and collaborate with the users, business analyst, quality assurance/quality control analyst in the gathering of user requirements and specifications.
• Analyze technical and business requirements and translate these into basic and detailed technical design.
• Participate and conduct feasibility study, research and development, prototyping and proof of concept (PoC) in implementing new/existing systems, solutions and processes.
• Participate in the technical and project documentation such as but not limited to functional, system and technical design, requirements and specifications.
• Develop, customize, enhance, fix and maintain codes, applications and systems.
• Create test scenarios and data and conduct or participate in non-functional and functional testing (e.g., unit testing, system testing, integration testing, etc.).
• Document, analyze and report test results.
• Develop and review codes, programs and configurations to verify consistency and conformance with established programming and industry standards, guidelines, policies and practices.
• Conduct incident and problem analysis, data gathering, investigation and resolution of issues, and provide technical consultancy, assistance and support.
• Deliver the required systems/applications/solutions on time and based on agreed budget and specifications.
• Identify, assess and recommend opportunities for application and process improvement.
• Prepare reports, manuals and other documentation on the status, operation and maintenance of software.
• Provide regular and effective progress updates to the project manager/team lead/supervisor/immediate manager.
• Actively participate in and lead the peer review and status meeting to communicate progress and escalate risks and roadblocks.
• Prepare training materials and provide assistance in conducting the training to users or other members of the team.
• Responsible for the information security by protecting confidential information from unauthorized access, ensuring the integrity of the information and information system, taking appropriate measures to manage security risks and following and complying with the laws, legislations and terms of contracts.
• Perform other duties as assigned, if necessary.