2. supporting administrative staff
3. conducting marketing research
4. documentation and reporting to the operations department
About MMF Infotech Technologies Private Limited
Similar jobs
• To have an in-depth understanding of the customer's needs and being responsible for communicating common customer behaviors to the sales, product and leadership teams.
• To answer and solve for all the queries raised by the customer within the predefined TAT.
• To identify potentials for upselling and renewing as and when necessary.
• To creating loyal, repeat customers instead of one-time users by regularly interacting with them and identifying areas of improvement for deeper engagement between the client and our product.
• To be able to resolve customer queries via any medium (chat, over call, email, social media pages etc.)
Mentogram is a Singapore-based Edtech startup. We are enabling the next generation of online mentors. Our team is growing along with our customer list. We are a crew of growth hackers and tech-geeks who are passionate about helping experts impact the world with their expertise. Let's ride the tide together!
The ideal candidate loves talking to people and proactively solving issues. You will be responsible for answering calls, providing information, and helping the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry that crosses your desk.
Responsibilities
- Communicate with customers via phone, email and chat.
- Provide knowledgeable answers to questions about the product, pricing and availability.
- Work with internal departments to meet customers' needs.
- Data entry in various platforms.
Qualifications
- At least 2 - 3 years of relevant work experience in a similar role.
- Good command of the English language is a must.
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Ability to multi-task, organize, and prioritize work.
Perks:
- A monthly payout of INR 20-25k depending on experience.
- Chance to get promoted to Senior Customer Service Rep within 3 months( salary+150%)
- Mentorship sessions by our experts and founding team.
- Amazing networking opportunity with top mentors and leaders on our platform.
- Recommendation letter.
- Being part of our core team and learning the ins and out of the startup ecosystem by working in a global Singapore based startup.
Requirements and qualification
- Candidate should be able to handle Chats, Email & Calls
- Prior experience is must
- Should have Good command in English.
- Should have exp in e-commerce domain (Mandatory)
- Willing to work in rotational shifts. (Shift 10:30 AM to 8:00 PM and 1:00 PM to 10.30 PM)
- Saturday and Sunday working
- Public holiday will be working( Paid)
- Qualification HSC & Above
- Immediate Joining
Associate - Customer Happiness
at Truww
Customer Happiness is one of our key differentiators. In this role you will be the customer champion for Truww, thrive to create great customer experience while responding to customer inquiries, resolving their queries and ensure all the agreed SLA’s are met consistently. In this role, you will be working with internal and external stakeholders with high level of ownership on your deliverables with customer first approach.
What we are looking for?
You're empathetic to customers and can easily put yourself in their shoes. You listen and understand well. You’re smart and know that not everyone comes with the same skill sets and help people whether they are technically inclined or not. Your job is to make the customer feel empowered and happy after each interaction.
You love solving problems and have the ability to provide solutions to technical problems that customers face. You never give up when you don't know the answer right away.
You have dual qualities of time management, patience and ability to speak to customers with confidence and conviction.
You write well. You know exactly what word or punctuation to use based on the context.
Why should you join us?
You want to be an enabler for business success with an appetite for steep learning.
You enjoy mentoring and coaching teams, take pride in teams success.
You enjoy solving problems and thrive for excellence
What will you do?
You’ll be our Process Champ in all areas. Providing solutions to different problems of clients by taking help of different internal tools, coordinating with Sales, Design, Execution, Tech and Finance teams.
You'll work one-on-one with customers, helping them to get the most out of Truww.
Ensure that all the related notes/ call comments are properly documented and suitable information is provided to clients.
Maintain our knowledge base site. Write, edit and help create content whenever necessary.
Customer Support executive
|
Roles and Responsibilities:
Reach out to target number of clients in the assigned sectors on a daily basis Detail out the Porter’s offerings to the clients and understand their requirements Actively track conversion to make sales process improvements Follow up calls to leads/prospects to assist in conversion Build short term relationships with prospects to improve chances of setting up meetings Highlight any trends and concerns to senior management |
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Skills Required:
Good Communication Tele sales/outbound calls experience Basic computer skills |
Customer Support executive
at NoBroker
About the company
NoBroker.com is world's largest C2C marketplace in online real estate. With cumulative 50 lakh customers, it has grown 10X in last one year. With three rounds of funding of $71 mn, it is well funded by key US, Indian, Japanese & Korean investors like General Atlantic, SAIF Partners, KTB ventures and BeeNext. It is headquartered in Bangalore with a team of 4000+ people.
Qualification and Education Requirements:
Education- Graduation/HSC qualified.
Excellent verbal and written communication skills.
Good Interpersonal skills, numerical and analytical ability.
Decision making skills.
Language required: English & Hindi mandatory +Kannada/Tamil/Marathi preferred.
Proficient in MS-Office (Excel, Word).
Should be flexible for day shift- (9-hour of login between 8 AM - 10 PM).
Comfortable with working 6 days a week and the week off will be on weekday.
Employee Value Proposition:
Employee health insurance of Rs 1 lakh per year. Premium is paid by the company.
Employees get free lunch and snacks.
Employees are promoted every 6 months. Outstanding performers get promoted every quarter.
Monthly reward and recognition to outstanding performers.
Accelerated growth of employees and can become Assistant Manager in as early as 2 years.
Regular team parties and Annual Day outing for all employees.
Role and Responsibility – Customer Service Executive
Inbound calling for customer service.
Identify and assess customers’ needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Provide accurate, valid and complete information by using the right methods/tools.
Handle customer complaints, provide appropriate solutions and alternatives within the
time limits; follow up to ensure resolution.
Keep records of customer interactions, process customer accounts.
Follow communication procedures, guidelines and policies.
Take the extra mile to engage customers.
Customer Success Manager
- Good Communication and interpersonal skills
- Proficient in MS Office
- Well versed with written and spoken english
- Self motivated and hard working
- Salary no bar for deserving candidates
Customer Support Executive
Customer Service associate
at Karvy digiconnect pvt. ltd. The Karvy Group is a well diversified conglomerate.
