Back Office Executive

As a Customer Relationship Executive, you will play a crucial role in building and maintaining positive relationships with clients. Your primary responsibility will be to ensure customer satisfaction, address inquiries and concerns, and contribute to overall customer loyalty. You will act as a liaison between the organization and its clients, striving to enhance the customer experience and maximize customer retention.

Key Responsibilities:

1. Customer Interaction:

• Respond promptly and professionally to customer inquiries via various channels such as phone, email, and chat.
• Proactively reach out to customers to gather feedback, address concerns, and ensure their satisfaction.
• Build and maintain strong, positive relationships with clients to foster long-term loyalty.

1. Issue Resolution:

• Investigate and resolve customer issues or complaints promptly and effectively.
• Collaborate with internal teams to provide solutions and ensure timely resolution of customer concerns.

1. Product Knowledge:

• Develop a deep understanding of the products or services offered by the company.
• Provide accurate and comprehensive information to customers about product features, pricing, and benefits.

1. Communication:

• Communicate effectively with customers to convey information, updates, and promotions.
• Ensure clear and concise communication to avoid misunderstandings.

1. Record Keeping:

• Maintain detailed records of customer interactions, feedback, and issue resolutions in the company's CRM system.
• Use CRM data to identify trends, customer preferences, and areas for improvement.

1. Customer Feedback:

• Actively seek and collect customer feedback to contribute to product/service enhancements and improvements.
• Share valuable customer insights with relevant internal teams for continuous improvement.

1. Upselling and Cross-selling:

• Identify opportunities for upselling or cross-selling products and services to existing customers.

1. Customer Education:

• Provide educational materials and resources to customers to enhance their understanding of products/services and maximize their benefits.

Qualifications and Skills:

• Bachelor's degree in Business, Marketing, or a related field.
• Proven experience in customer service or a similar role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-centric approach.
• Familiarity with CRM software and proficiency in using various communication channels.
• Ability to work independently and collaboratively within a team.
• Strong organizational skills and attention to detail.

Note:

This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. The company reserves the right to modify the duties or responsibilities associated with this position at any time.

Techno-functional BA

GormalOne is a social impact enterprise focused on farmer centric projects. Our vision is to make farming highly profitable for the smallest farmer, thereby ensuring India's “Nutrition security”. Our mission is driven by use of advanced technology. Our technology will be highly user-friendly, for the majority of farmers, who are digitally naive. We are looking for people, who are keen to use their skills to transform farmers' lives. You will join a highly energised and competent team which works on advanced global technologies such as OCR, facial recognition, AI-led disease prediction amongst others.

We are looking for a Techno-functional BA to bridge the gap between IT and business teams. You will be responsible for engaging with business leaders to gather functional requirements and document processes. A BA is then responsible for conveying the functional requirements to developers, helping them determine the technical requirements for the work.

• Should be quick to understand what business does and how it does and determine how to improve existing business processes.
• Identify the steps or tasks to support the implementation of new features & design the new features to implement. 
• Analyse the impact of implementing new features and implement the new features.
• Generation of technical Design Documents and changing them as per the required changes proposed.
• Validating product bug fixing solutions for production issues are raised on daily basis and handing over to the business team after initial testing.
• We are looking for a Techno-Functional analyst, who should be good in technical skills like SQL, PL/SQL, APIs, Report and XML publishers.
• New business requirement analysis to find the GAP and resolution for smooth business operations.
• Able to translate functional requirements into technical specifications and to gather and document development requirements.
• Work with Business Development Teams and business users to resolve customer support issues and Project work you are doing.
• Involve in QA cycle User acceptance testing.
• Training end-users regarding application functionalities.
• Follow the Scrum process, participate in Scrum ceremonies and follow the incremental delivery model

• 1-2 years of relevant experience in a similar role. 
• Proven experience with business and technical requirements analysis, elicitation, modelling, verification, and methodology development.
• Demonstrated understanding of .Net/Java, Relational Databases, and dev stacks.
• Experience in UI/UX best practices and familiarity with Designing tools like Adobe XD etc.
• Excellent analytical, mathematical, and creative problem-solving Logical and efficient, with keen attention to detail.
• Excellent listening, interpersonal, written, and oral communication The ability to communicate with stakeholders and work closely with them to determine acceptable solutions.
• Experience creating detailed reports and giving presentations and competency in Microsoft applications including Word, Excel, PowerPoint, and Outlook.
• Highly self-motivated and able to effectively prioritize and execute tasks while under pressure. 
• Excellent planning, organizational, and time management skills.
• Willing to travel to customer location.

• A bachelor’s degree in engineering CS/IT or related field.
• Knowledge of integrating with Web Services, XML(Extensible Markup Language), and other API(Application Programming Interface) to transfer the data - from source and target, in addition to the database.
• Knowledge in Dairy domain.

Hi All,

 Greetings from LMV Group!!!

 We are looking for Agency Channel Sales Manager for Life/Health/General Insurance Sales Domain.

Experience Required -mini 2yr. -Max6yr.

 Location-Mumbai, Pune, Hyderabad, Banglore, Chennai, Rajahmundry, Vizag, Vijayawada Mysore 

 No of Vacancy -10+

Candidate must have prior work experience in the relevant domain.

Can able to Recruit agents and generate revenue for the organization. Having Good Potential as an Individual performer.

Job Description for Java Developer (Hinjewadi, Pune) 

About the Position:- We at nCircle Tech aspire to be an organization that provides exciting and challenging work to build next-generation software built using the latest technologies. We are looking for techno enthusiast software developers with a very good understanding & experience of web & cloud-based software development for providing value to our customers.

This position requires you to work on cutting edge, mission critical Java / J2EE based enterprise software applications with opportunity to work on the latest cloud computing and collaborative technologies.

Your key responsibilities would include:

Responsibilities:

● Develop different modules, features of a given application as per the requirements.

● Write scalable code as per standard coding practices

● Ensure effective use of proper tools & adherence to the software development process.

● Involve in troubleshooting, Unit Testing, peer review as required

● Actively participate in daily standups, client meetings & demo as required

● Assist in effort estimations, technical documentation, interview process as required. 

This is You:

● Have 2+ years proven experience in core Java, J2EE and have excellent codecraft

● Have hands-on experience in application development using Spring, JBoss.

● Knowledge of Hibernate & Web Services (Rest/SOAP) would be added advantage

● Have strong fundamental background on OOPs concepts

● Excellent communication and teamwork skills

● Great attention to detail and meeting sprint and project deadlines

● Someone who takes ownership of assigned tasks proactively 

Preferred Qualification: ● B.Tech, B.E, M.Tech, MCA, MSc.Computers

BENEFITS :

● Hybrid working in-line with Govt / SEZ norms

● 5 day working week with flexible working times

● Standard healthcare benefits with family floater ( self + spouse + upto 2 kids)

● Flexible salary structure ( NPS / LTA / Meal Card ) benefits

● Frequent training, online library and subscriptions

● Attractive Referral Bonus if you bring other talented people like you

● Attractive rewards & recognition scheme

Skills Required

• 8+ years of industry work experience
• Proven experience as a Full Stack Developer or similar role
• 3+ years of web application development with JavaScript as full stack
• Full stack experience designing and building scalable applications from end-to-end 
• Excellent JavaScript / Typescript skills
• Strong proficiency in React (hooks knowledge is plus)
• Strong proficiency in Nodejs
• Good HTML5 / CSS3 skills with expertise on responsive web design 
• Must have Design and development experience in Micro services using NodeJS and TypeScript
• Experience with NoSQL databases such as MongoDB, mongoose, aggregation framework and Redis 
• Experience with Web sockets and related frameworks (e.g. Socket.IO) 
• Experience in using and developing GraphQL APIs
• Experience in performance tuning
• Knowledge of code versioning tools such as Git, Mercurial or SVN.
• Open minded to take up any challenge, research and provide solutions 
• Great attention to detail
• Testing libraries – jest, testing-library is plus
• TDD / BDD experience is plus
• Experience with AWS, K8S, CI/CD is plus
• Familiar with SDLC methodologies like SCRUM, AGILE, Continuous Integration

• Design – Analyze, design & document the system / solution based on the business needs which is scalable, resilient and maintainable with low overhead for both client and server side
• Problem solving – Solve the challenges and problems faced by team by guiding and team with best practices
• Coordinate - Communicate system requirements to developers; explain system structure to them and provide assistance
• Code Reviews – Perform code reviews 
• Planning – Plan and assign tasks to team members
• Develop – Develop micro services and micro frontends

Work Environment Details:

Founded in 2011 and trusted by companies across 70 countries and more, KnowledgeHut is the skills solutions provider that organizations and individuals the world over count on to innovate faster and create progress.
We help technologists master their craft and take control of their careers. We empower businesses everywhere to build adaptable teams, speed up release cycles and become scalable, reliable, and secure.  
Our mission to democratize technology skills is what drives us, and our values are at the helm of how we work together. We thrive in an environment with creativity around every corner, challenges that keep us on our toes, and peers who inspire us to be the best we can be.  
If you have the development skills required and are excited to come to work every day knowing you’re helping our customers build the skills that power innovation, we want to hear from you!

Job Description:

To ensure correct accounting of revenue. Manage end to end order to cash accounting
including but not limited to billing and accounting treatment of revenues, customer
master data, collections accounting, bad debt provisioning, debtor ageing.
 Reconciliation of collections with the revenue master data and identifying exceptions
therein for the resolutions after discussions with ops teams;
 Strong reconciliation abilities and extraction of data from various files for finalization of
revenue;
 Posting sales entries in the Accounting system to ensure all are captured and
appropriately recognized for reporting;
 Perform periodical Balance sheet reconciliation of control accounts, bank accounts and
all asset /debtor accounts;
 Liaison with other Finance team members to ensure the integrity of accounts;
 Ensure all collected payments are presented for posting within collection deadlines;
 Debtors ageing and follow ups with the clients for timely collections;
 Keeping a track of cash inflow and revenue projections.
 Ensure closure of operational/month-end activities including data inputs for the MIS
preparation within strict timeframes;
 Liasioning with the banks for the cash management and reconciliations on timely basis;
 Accounting of all the bank transactions on a daily basis for reconciliation of accounts and
investments made by the company.

Education:

• Semi-Qualified CA/ MBA/ M.Com with atleast 3-4 years of experience (excluding training period) working in receivables department of a company (e-commerce company preferably); B.Com with 5-7 year experience.
• Proficient in Tally accounting and cost centre accounting;
• Must be strong in MS Office (Including MS Word, Excel with advanced skills);
• Quick learner and ability to deliver on time.

• Own and hit/exceed annual sales targets https://resources.workable.com/territory-manager-job-description">within assigned territory and accounts
• Develop and execute strategic plan to achieve sales targets and expand our customer base
• Build and maintain strong, long-lasting customer relationships
• Partner with customers to understand their business needs and objectives
• Effectively communicate the value proposition through proposals and presentations
• Understand category-specific landscapes and trends
• Reporting on forces that shift tactical budgets and strategic direction of accounts