YBerry Infosystem is a global corporation offering solutions in IT, Business Consulting and Outsourcing Services. Founded in 1985 with the single-minded purpose of using technology to equip and enable businesses build efficiency, negate global distances, save time and increase bottom lines worldwide, YBerry Infosystem has earned it stripes with a decade of satisfying experiences. YBerry Infosystem is business service provider, operates across geographies with sales and delivery centres in India. These offices provide strategic support and placement of personnel for customer enhancing solutions.
YBerry Infosystem India is an accredited service provider that meets stringent global quality standards in all its service offerings. YBerry Infosystem will be a partner of choice by providing value to enable our customer’s long-term sustainable growth. YBerry Infosystem is committed to providing ongoing value to our customers. We leverage technology and implement best practices, to provide a range of high quality and cost-efficient Information Technology Solutions, from global locations enabling customers achieve their business goals. The convenience of driving to a single location and doing business formed the foundation for multiple services idea behind YBerry Infosystem.
Looking for an experienced, energetic customer care executive who will be responsible for resolving customer issues through calls, e-mail, and social media. The candidate must be having minimum one year of customer care experience (e-commerce preferred). To be fit for this job you need: 1.Good Communication skills 2.Problem-solving attitude 3.Time Management Skills 4.Willingness to Learn
Your role as a BD Executive at InternTheory would be the following: • Be involved in lead generation to sell our Online Courses amongst students. • Calling and converting students to enroll for our Online Courses. • Occasionally visiting colleges for sales activities.
Location: Chennai Experience: 0 -2 years Shift: Rotational (will include UK & US shift) Job Responsibilities: Handle technical support related queries for customers. Provide prompt, reliable and accurate information to customers. Ensure timely resolution while maintaining the highest level of quality support in every customer interaction. Help customer resolve product related issues. Help with product integration. Escalate issues to the appropriate department and ensure to solve the issue working with the L2/L3 team within SLA. Requirements: Logical thinker, multitasking, problem-solving skills Excellent verbal & written skills Customer care skills Ability to prioritize workload Attention to detail. Ability to work well in a team Experience in application servers or relevant software development background
Looking for a stellar sales and business development person with sharp negotiation skills and articulate speech . The role would involve making strategic B2B alliances with CSR companies and channelising funds towards education initiatives through scholarships
Responsibilities - Communicates with customers by phone, chat or email. Manages difficult or emotional customer situations. Responds promptly to customer needs and solicits customer feedback to improve service. Follows up on order shipment and delivery for 100% customer satisfaction. Adjusts complaints concerning billing, shortages/overages, or service rendered, referring complaints of service failures to designated departments for investigation. Effectively speaks, writes and presents clearly with persuasion. Develops relationships with assigned departments/divisions/customers/vendors; understands and responds to customer needs; displays positive posture and attitude when dealing with others, regardless of their diverse background, level, or status. Identifies problems and causes; analyzes and generates best alternative solutions; makes timely, sound and appropriate decisions even under conditions of risk and uncertainty. Provide consistent performance in meeting deadlines; follows schedules and procedures. Is consistently at work and on time; ensures work responsibilities are covered when absent. Requirements - • Any Graduate with Excellent oral and written English communication • Good interpersonal skills and ability to gel and work well within a team • Freshers with good English communication skills may also apply. • Experience - 0 - 1 years • Working hours - 5 days per week Hiring Process : Face to Face Interview
Headout is evolving the way people discover the world by connecting them with exceptional experiences at the push of a button. We are building a magical platform that gets everyone to head out and have fun in a matter of seconds; no matter where you are and what you want to do. We are combining a delightful product experience, data-driven decisions, sophisticated supply side logistics network and world-class operations to solve a huge basic human problem: how do we have a good time? What you'll do: Manage a team of Associates focused on Community Engagement & Customer Success Manage team KPIs and oversee multiple channels of communication with our customers Build workflow processes and engagement guidelines for the team Collaborate with Operations and Product teams to continuously improve our Customer experience Improve training and quality control to ensure a consistent high-quality experience across all channels and customer touchpoints Who you are: Customer centric: Obsessed with customer experience and genuinely empathise with our users Communication: Excellent written and oral communication skills Process-oriented: You love the idea of interworking systems and structured processes. Familiar with various SaaS tools. Time management: You have excellent time management and prioritization skills and can handle multiple tasks with ease. Problem-solver: You are able to solve problems quickly and effectively. 5+ years experience with 3+ years of experience managing a team in a customer success or community management role.
Job Responsibilities: Publisher Development and Management Lead Generation Affiliate/Performance Marketing Business Development with both Domestic and International Affiliates for Indian Market Publishers Relationship Management Working with models like CPI Campaign Management Building Quality Traffic for Online Partners Analyzing Campaign and Affiliate Performance
The Pre-Sales Manager will do Research, Identify Prospects Globally. Segment the prospects as per the Solutions the company is providing. Extensive networking through linkedin and identifying Decision Makers in each company. Reach out to the Executives through Digital Channels. Fix Appointment for Sales Team Manage Request for Proposals Maintain Relationship and pitch more solutions
Consumer Insight Manager Consumer insight managers primarily work in market research, seeking to discover target areas that help drive the operational and creative strategies at a company. Consumer insight is used in various divisions of a company, from product development to customer service. Key responsibilities include : ● Management of specialized agencies to ensure high quality research deliverables are met and negotiate to maximize value of dollars spent. ● Manage the execution of research and analysis projects, while proactively analyze and synthesize qualitative, quantitative, and syndicated data to develop new insights about the consumer, shopper, and market. ● Analyze research results against the stated learning objectives to address key business objectives and hypotheses. ● Create actionable insights to help inform strategy and drive informed decision making through customer research, consumer trend tracking & competitive intelligence. ● Trend Tracking: Track relevant macro and consumer trends, identifying key emerging trends,driving foresight to future business opportunities and threats. ● Monitoring the in-market brand performance and consumer responses to it, at a product & communication level. ● Contribute to building the organization's capability in identifying and leveraging consumer,shopper, and marketing insights PROFESSIONAL EXPERIENCE/QUALIFICATIONS ● A minimum of 5+ years of related CIM experience ● Highly motivated, self-starter with the ability to establish Consumer Insights as a function within the organization ● Significant experience designing and leading both qualitative and quantitative research studies, with expertise in techniques and methodologies ● Must be able to synthesize and translate consumer research into strong actionable insights in order to address business challenges ● Well-versed in ever changing research methodologies and possesses the ability to apply research to address business challenges ● Proven collaboration abilities, strategic thinking, and leadership skills ● Experience utilizing syndicated data sources (e.g. point of sale, consumer panel) ● Excellent communication and presentation skills, especially the ability to explain difficult concepts and insights in applicable business terms. Strong ability to summarize insights into presentations in clear and understandable calls to action ● Strong analytical skills ● Excellent project management skills
To identify new Institutes/ Tutors/ Schools/ Colleges to be onboarded on NACTUS and walkthrough with them on the entire concept of Nactus. To continuously interact with Institutes/ Tutors on NACTUS to get more usage of application platform To work with the institutes/ Tutors on-boarded for student demo and student downloads Time to Time visit to customer places for Training and other requirements of company.