

About Hvantage Technologies Inc.
About
A Global Technology and Outsourcing Company with domain expertise on Banking, Consumer Products, High tech, Insurance, Financial Services and Retail, Hvantage Technologies Inc brings in world-class software solutions and support services tailored to the unique requirements for clients across the world. Our IT services & products suit the viability to serve the global IT domain requirements
Hvantage was established in 2011 to provide technology and operations services. Hvantage has more than 200 passionate technologist, operations associates, and leaders providing web, mobile, enterprise, data solutions, and operations support to our customers.
Hvantage currently operates from Los Angeles, the USA with offshore development centre at Indore, India. We are a part of the reputed DCNPL Group that has business interests in the high technology industry.
Hvantage Technologies Inc. delivers exceptional software solutions and support services to its clients using its proven onsite & offshore engagement model. We have decades of cumulative experience (within the resources) in the outsourcing and offshoring space.
Hvantage culture is designed to provide quality, customer focus, and teamwork to our customers. Our culture promotes the opportunity for all employees by embracing value creation.
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• Background in Project Management, Client Service Operations
• Must have 6-8 overall experience, with 2-3 years in a technical lead role designing and building backend systems
• Good understanding of Agile methodology
• Excellent business communication skills
• Strong people management capabilities. Confident and self-motivated with experience
in effectively negotiating with and influencing others.
• Possess a pro-active and resilient posture, stay focused, and be committed to delivering across multiple functions.
• Ability to gather and analyze facts and data, provide value-added analysis and recommendations to management, make a quality judgment and support critical decisions risk response.
Responsibilities:
• Defining product strategies for new product development
• Implementation of uniform technical methods in user acceptance testing
• Understands features and interdependencies within the tools and acts as a technical lead to contribute to various implementation projects.
• Planning and monitoring of the project deliverables from the team.
• Develops guidelines, procedures and programs for internal operational adherence
• Mentor the project team in executing the identified projects.
• Supports strategic selling opportunities by providing technical expertise and advice during the sales process.
• Define product roadmap for new products
• Write up workflows and dig deep into solutions.
• Develop and maintain checklists and programs to ensure adequate operational controls.
• Improve customer experience by keeping governance on operational process
• Plan internal quarterly technical needs and work with IT team to prioritize development
• Make recommendations to the management about risks, policies and audit triggers.
Key Responsibilities
- Source candidates using job portals, LinkedIn, and other platforms
- Screen resumes and shortlist potential candidates
- Conduct initial HR screening calls
- Schedule and coordinate interviews with hiring managers
- Maintain and update candidate data in recruitment trackers
- Assist in employer branding and candidate engagement initiatives
- Support the HR team in daily recruitment activities
Requirements
- Excellent communication skills (spoken & written English)
- Strong interpersonal skills and attention to detail
- A personal laptop and stable internet connection
- Willingness to work from office (HSR Layout, Bangalore)
- Ability to work in a fast-paced, startup environment
- Freshers or final-year students with HR interest are welcome
Perks & Benefits
- ₹10,000/month stipend
- Hands-on training in full-cycle recruitment
- 1-on-1 mentorship from experienced professionals
- Certificate of internship
- Opportunity to convert to a full-time role based on performance
- Fast-paced learning & exposure to startup cultur
As a Customer Relationship Executive, you will play a crucial role in building and maintaining positive relationships with clients. Your primary responsibility will be to ensure customer satisfaction, address inquiries and concerns, and contribute to overall customer loyalty. You will act as a liaison between the organization and its clients, striving to enhance the customer experience and maximize customer retention.
Key Responsibilities:
- Customer Interaction:
- Respond promptly and professionally to customer inquiries via various channels such as phone, email, and chat.
- Proactively reach out to customers to gather feedback, address concerns, and ensure their satisfaction.
- Build and maintain strong, positive relationships with clients to foster long-term loyalty.
- Issue Resolution:
- Investigate and resolve customer issues or complaints promptly and effectively.
- Collaborate with internal teams to provide solutions and ensure timely resolution of customer concerns.
- Product Knowledge:
- Develop a deep understanding of the products or services offered by the company.
- Provide accurate and comprehensive information to customers about product features, pricing, and benefits.
- Communication:
- Communicate effectively with customers to convey information, updates, and promotions.
- Ensure clear and concise communication to avoid misunderstandings.
- Record Keeping:
- Maintain detailed records of customer interactions, feedback, and issue resolutions in the company's CRM system.
- Use CRM data to identify trends, customer preferences, and areas for improvement.
- Customer Feedback:
- Actively seek and collect customer feedback to contribute to product/service enhancements and improvements.
- Share valuable customer insights with relevant internal teams for continuous improvement.
- Upselling and Cross-selling:
- Identify opportunities for upselling or cross-selling products and services to existing customers.
- Customer Education:
- Provide educational materials and resources to customers to enhance their understanding of products/services and maximize their benefits.
Qualifications and Skills:
- Bachelor's degree in Business, Marketing, or a related field.
- Proven experience in customer service or a similar role.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a customer-centric approach.
- Familiarity with CRM software and proficiency in using various communication channels.
- Ability to work independently and collaboratively within a team.
- Strong organizational skills and attention to detail.
Note:
This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. The company reserves the right to modify the duties or responsibilities associated with this position at any time.
COMPANY DESCRIPTION :
NNIIT is a pioneering Edtech start-up with the goal of empowering individuals in the digital age. We are actively seeking talented individuals to join our dynamic team in Hyderabad. If you meet the qualifications and are passionate about making an impact in the Ed-tech sector, keep reading!
JOB DESCRIPTION :
Company: NNIIT (On-Roll)
Salary: 20000K per month + Travelling allowance
Job Location: Hyderabad (On site)
ROLE DESCRIPTION :
This is a part-time remote role for an Offline Teacher. The teacher will be responsible for lesson planning, communication with students and parents, education and curriculum development, and teaching. The teacher will work remotely with students in grades 6-12 and provide them with one-on-one support to ensure their success.
QUALIFICATIONS :
- Experience in lesson planning and curriculum development
- Strong communication skills to effectively communicate with students and parents
- Experience in the education field and a passion for teaching
- Ability to work independently and remotely
- Bachelor's degree in Education or related field
- Additional qualifications in teaching, such as a teaching certification, is a plus.
ADDITIONAL INFORMATION :
Industry: E-Learning Providers
Employment Type: Part-Time
Job Functions: Offline Teaching , Mainly for NEET & JEE MAINS
The ideal candidate will have experience in all stages of the sales cycle. They should be confident with building new client relationship and maintaining existing ones. They should have evidence of strong skills and possess good negotiation skills.
Responsibilities
- Build relationships with prospective clients
- Maintain consistent contact with existing clients
- Manage sales pipeline
- Analyze market and establish competitive advantages
- Track metrics to ensure targets are hit
Qualifications
- Bachelor's degree 3+ years in sales industry
- Experience in full sales cycle including deal closing Demonstrated sales success
- Strong negotiation skills
- Strong communication and presentation skills
- CRM experience is preferred
1. Work on lead generation via joining the Twitter community, Telegram groups, LinkedIn, and other professional and social media networks
2. Manage a pipeline, generate new leads, identify and contact decision-makers, screen potential business opportunities
3. Manage recurring prospects while engaging with new clients, educating, and optimizing for value and brand awareness
4. Generate leads and build relationships by nurturing warm prospects and finding new potential sales outlets
5. Handle inbound requests generated via the sales and marketing team
6. Identify best practices to refine the company's lead generation playbook
7. Partner with other teams to provide market intelligence that enables better decision-making in strategic areas like product development, product improvement, and market strategies among other things
8. Utilize CRM, and multiple communication channels, to generate new sales opportunities
9. Build long-term trusting relationships with prospects to qualify leads as sales opportunities
10. Seek out new business opportunities and thrive in the startup ecosystem
11. Report to the assigned manager with weekly, monthly, and quarterly results
12. Persuade, lead, and confidently handle objections and resolve customer issues
13. Showcase ownership of the clientele/leads assigned
Responsibilities
- Manage incoming calls, chat and emails from customers in a prompt and swift manner
- Identify & assess customer’s needs, clarify information and provide solutions and alternatives wherever applicable
- Manage and resolve customer complaints, escalate to concerned authority when necessary
- Build sustainable relationships and trust with customers through open and interactive communication
- Provide accurate & complete information to improve customer satisfaction leading to noticeable results
- Maintain records of every interaction and forward to concerned team member whenever necessary
Who can apply:
- Graduate from any stream
- 2+ years experience in a customer support role
- Strong Track record of performance
- Strong listening , written and verbal communication skills
- Customer focus and adaptability to different personality types
- Ability to multitask, set priorities and manage time effectively
- Must be fluent in English, proficiency in other languages is an advantage.
- Familiarity with working Freshdesk/Zendesk/Zoho Desk is desirable
Job is based out of Gandhinagar.
FE will work as a decision maker for the trucker side, where he will be entitled to take decisions regarding truck on-boarding, trip finalization, ongoing trip issues or payment related issues, etc. FE will make decisions regarding trucker side operations with taking the Admin team in confidence.
✔ During trucker on-boarding, if any of the truck owners are having more than ten numbers of trucks with the same owner; FE will have to notify the accounts department about it for taxation purposes.
✔ Any kind of internal communication from the trucker side such as communication with material side, admin team, accounts department, or any other department of the organization will be done only through FE.
✔ The same way any communications from the trucker side with individuals who are not part of an organization such as truck owners, transporters, and other stakeholders will be done under direct monitoring of FE.
✔ FE will also have to guide the executives to upload dummy truck-ads to keep the consignors engaged on our platform, but this task shall be done under strict monitoring of FE.
✔ FE will also have to guide and support the executives to finalize the trips.
✔ All the advance payments for finalized trips will be firstly verified by FE, then only he/she will communicate it to the accounts department.
✔ During the loading the process if there is any damage by the driver within the premises of the consignor, FE will have to communicate with the truck driver/owner and SME/CP to make the settlements. In such cases, the final decision will be taken by FE and SME mutually with the admin team in confidence.
✔ In the same way, if there is any damage to the material while unloading, FE will communicate regarding these with truck driver/owner and SME/CP to make settlements. In such cases, the final decision will be taken by FE and SME mutually with the admin team in confidence.
✔ In case of Payment delay or no payment conditions, FE will coordinate with SME and take decisions for trip continuity.
✔ In case of any major breakdown, accident, material/vehicle damage or seizure of vehicle/material by any authority FE will have to communicate with the truck driver/owner to continue the trip.

