Research Analyst

at Yberry Infosystem

Posted by Varnini Poddar

Happay’s Customer Engagement team aims to support about tens of thousands of users familiarize themselves with Happay’s powerful product interface. To keep the Digital Expense Management Ecosystem humming, you will be responsible to help our user family to understand the product as easily, quickly, and as proactively as possible. Roles and Responsibility: Creating curated content that will help Happay’s users engage with the product, and derive maximum value from it in considerably less time. Giving an extensive walk through right from User - Onboarding to Interactive Engagement and aiding User Adoption. A typical day in the life of a Customer Engagement Associate might include: Collaborating with the Customer Success team to execute engagement plans for clients based on their unique profile and use cases. Creating and distributing onboarding & engagement collaterals (Teasers, User Manuals, Videos, Email campaigns, etc.) Collaborate with product managers and deep dive into new features and their applicability in the client’s use-case; develop content and boost the adoption of those features. Solving on-the-spot, impromptu challenges in terms of urgent / ad hoc requirements from various teams Rolling with the punches when things change, and taking ownership of the time you spend with us and truly making a differences Eligibility: Software Skills: Working knowledge of Microsoft Powerpoint / Keynote. Moderately well-versed with Excel / Google Sheets Learning Skills: Ability and motivation to learn, consistently and quickly, and constantly improve processes and collaterals People & Communication skills: Required to work with product managers, customer success managers, designers, analysts, etc. Presentation skills: Ability to explain simple to complex information in user-friendly ways An open mind for new ideas and methodologies, and a liking towards taking up challenges and finding creative solutions The knowledge to test for consistent engagement, content and user experience. A desire to get a kick out of getting users to those aha! moments A clear cut understanding of customer engagement and all the wonders it can do, strategies and objectives Working with us will be a roller-coaster ride! You have a team of aces to work with and an open, refreshing and an inspiring work culture that you will cherish. Along with that, you also have an open platform to showcase your skills, ideas and knowledge. Lastly, and most importantly, you have a top notch expense management application and web interface spanning major digital platforms (desktops, laptops and mobile). You’ll end up loving your job cause we make it fun.

About us Happay is a fast growing Indian FinTech company based out of Bangalore. Happay redefines the way SMEs and Enterprises manage their business spends. With the help of technology, Happay helps organizations break loose from the shackles of manual and paper-based processes and empowers them with mobility and automation. Our product is loved by 4500+ businesses across 40+ industry verticals. ROLE : Service Delivery Manager LOCATION : Bangalore YEARS OF EXPERIENCE: 3+ years Job Overview: To oversee the delivery of services and service technology to our company's clients or customers. To evaluate customer feedback to develop quality improvement processes. Roles and Responsibility: Need to establish Delivery Processes efficiently. Responsible for building partnerships and liaising with team leaders to determine services. Should be able to help in acquiring new clients and partners. He/She should constantly be able to assess customer feedback and make necessary improvements. Validating the leads received and exploring how Happay can add value in companies. Identify new business and aid in organization growth strategies Analysing data and making deductions out of it. Required to tracking customer sales and conduct touch base activities regularly to ensure repeat business. Enablement of New Accounts & relationship building with accounts. Eligibility: Excellent conversing skills in both English and Hindi (knowing any one of the languages of regional languages is an added advantage). Bachelor's/Master’s degree Should be good at maintaining internal and external team relations. Detail oriented and diligent Good Leadership Skills Entrepreneurial by nature with a strong sense of ownership

Recruitment has been a weird problem. While companies complain they can't get good talent, there are hordes of talented professionals who are unable to easily find their next big opportunity. At CutShort, we are building an intelligent and tech-enabled platform that removes noise and connects these two sides seamlessly. More than 4000 companies have used our platform to hire 3x more people in 1/3rd the time and professionals get a great experience that just works. Role As a Product Evangelist, you will engage with our B2B users and evangelize our solution with them to solve their pain points. From opening to closure, you will own the entire user experience funnel. Required: 1. You will need to seamlessly switch your channels - emails, texts, WhatsApps, phone, skype etc. 2. You need to be a patient listener and convincing communicator to be successful in this role. 3. Desirable - product thinking and startup experience. Interested? Let's talk!

Qualities: Good Communication Skills(English) friendly in approach and a positive attitude. Requirements: Manage proper database of leads pipeline & have close followups for closure. Manage our Chat Platform - realtime chats with consumers to resolve their queries & drive sales. Close Leads - Outbound calling to the consumers who have shown interest in our services. What we offer: Great Incentives (our current team takes home 2-3 times the salary as incentives) Friendly environment to work, learn & grow Super fun-loving team The opening is on urgent basis, Office situated at : Mulund East. Job Type: Full-time

• Good communication skills – written English • To be able to understand the customer query and provide the optimum resolution and at the same time upsell other products/services of the client • Flexibility – Individuals for now should be flexible to work in a permanent night shift – 11:30 pm to 8:30 am IST window with 2 rotational weekly offs • Multitasking – Individuals would be expected to work on multiple queries at the same point of time, which would demand a very high level of multi-tasking • Immediate Joining. • Any Graduate + employee benefits + performance based incentives + night shift allowances Note: PICK & DROP FACILITY IS PROVIDED TO EMPLOYEES.

Play a mission-critical role in transforming 'Finance team' to become a 'Finance Intelligence Team' for a Business. You'll be generating leads for a global SaaS Product that has helped hundreds of businesses have their finance teams gain complete insight into spend data by automating the flow of capital within the organization. Who we are looking for: ++ Great problem-solving skills, taking a consultative approach to find the best solution ++ Excellent verbal & written communication skills. You can explain complex issues in + You have demonstrated excellence in customer acquisition. + You are a self-starter that anticipates requests and doesn’t need a lot of oversight. simple terms and adapt your tone to different users + Comfortable giving presentations to groups of any size Responsibilities: + Qualifying and disqualifying inbound leads in a high-volume environment using calls, emails, and LinkedIn inmails. + Representing our brand as the first point of contact with C-level executives, decision makers, and influencers. + Building credibility and value in our solution through strategic research and preparation. + Innovating lead generation processes by taking part in executive leadership meetings. + Building and maintaining a 3x rolling pipeline in the Mid-Market business (300 to 3000 employees) + Convert cold calls | emails to warm conversations and opportunities in rapid cycles. + Achieving your target and helping build a system that consistently hits quotas. Why we think you'll love it here: + You’ll work alongside amazing, high-performing colleagues + Fast career growth, impact, and progression - Lead Generation is critical to us and this will be a masterclass for the same WE EMPHASIZE CULTURE AND LOOK FOR PEOPLE THAT SHARE OUR VALUES. Our Heart is in the Work: We work exclusively with individuals who are passionate about innovation and the company we’re building Teamwork Wins Championships: If one of us is has a problem, we all have a problem Magic Not Sausage: We jump through hoops to deliver only spectacular experiences for our clients Think Like an Owner: Everyone is an owner of this company and is proactive in identifying what needs to be done and taking action Run Towards Criticism: We seek constant improvement of ourselves and our products.

Play a mission-critical role in transforming 'Finance team' to become a 'Finance Intelligence Team' for a Business. You'll be generating leads for a global SaaS Product that has helped hundreds of businesses have their finance teams gain complete insight into spend data by automating the flow of capital within the organization. Who we are looking for: ++ Great problem-solving skills, taking a consultative approach to find the best solution ++ Excellent verbal & written communication skills. You can explain complex issues in + You have demonstrated excellence in customer acquisition. + You are a self-starter that anticipates requests and doesn’t need a lot of oversight. simple terms and adapt your tone to different users + Comfortable giving presentations to groups of any size Responsibilities: + Develop new business via telephone and mass communication such as email and social media to introduce Finly.io and identify appropriate buyers within the target market. + Follow up on leads and conduct research to identify potential prospects. + Conduct a needs analysis and determine prospect’s pain points and determine how Finly.io will speak to those needs. + Identify key buying influencers within these prospects to determine budget and timeline. + Follow through on qualified leads from internal lead generation programs + Develop and manage a consistent pipeline of qualified prospective opportunities + Coordinate all leads, prospects and opportunities, including regular updating and reporting using pipeline and forecast principles + Preparation of weekly and monthly prospecting reports + Work with sales teams to grow the sales pipeline to consistently meet monthly revenue goals. + Manage data for new and prospective clients in excel sheet or any CRM, ensuring all communications are logged, information is accurate and documents are attached. Why we think you'll love it here: + You’ll work alongside amazing, high-performing colleagues + Fast career growth, impact, and progression - Lead Generation is critical to us and this will be a masterclass for the same WE EMPHASIZE CULTURE AND LOOK FOR PEOPLE THAT SHARE OUR VALUES. Our Heart is in the Work: We work exclusively with individuals who are passionate about innovation and the company we’re building Teamwork Wins Championships: If one of us is has a problem, we all have a problem Magic Not Sausage: We jump through hoops to deliver only spectacular experiences for our clients Think Like an Owner: Everyone is an owner of this company and is proactive in identifying what needs to be done and taking action Run Towards Criticism: We seek constant improvement of ourselves and our products.

Responsibilities: *Produce high-quality sales material, tutorials, blog content and website content. *Write easy-to-understand user interface text and online help *Blog on an ongoing basis to support and promote our offers and to attract site visitors through search, social media, and email subscribers. Requirements: *Proven working experience of more than 1 year in website content, tutorials, and blogs related to SaaS products/Testing domain *Ability to deliver high-quality tutorials paying attention to detail *Can put together a content strategy from scratch *Excellent written skills in English *SEO friendly content *Blogs and newsletters *Ideate social media campaigns *Very well versed with marketing driven content writing *Ascribed to a comprehensive approach in writing articles *Adheres strictly to the time schedule *Should be able to rephrase existing content to avoid duplicate content and plagiarism Interested candidates should submit resume to info@frugaltesting.com

SocietyNow - Business Development Manager / Executive : 1 to 3 Years We are looking for Business Development Managers for Mumbai / Pune / Maharashtra . Our ideal candidate comes with 1 to 3 years of strong business development experience. He/ She is expected to achieve aggressive business development efficiencies to drive Sales & Marketing of the Product and understand the Overall Sale Procedure to Achieve the required Profits for the Organisation. More about us: SocietyNow is a Technology Solution to Enhance User Experience in a Gated community which aligns to the Community requirements for Facility & Security Management as a whole. Currently we are based out of Pune and are expanding to other geographies. The product has been designed and Executed considering requriements from residential Housing / Security agencies and Gated Appartment Housing. The Product is funded and Developed by 4 Partners who have Background of Entrepreneurship and have hands-on Experience in Multiple domains . Founded by Alumni of Regents Business School, Boston University , NICMAR. Roles & Responsibilities - Building Sales Funnel - (Generating Leads) - The BDM should get the right contacts of residential complex either from Scouting - Visiting Apartment complex and meeting the Facility Managers /Residents, Procuring Databases- Online & Offline, Builders & Security Agencies . - Fix meetings - The BDM will be responsible for arranging meetings for SocietyNow demo and discussion. The meeting should be fixed at a convenient time suggested by the client. Unless absolutely necessary, do not ask the potential client to change the day/time. Here are few examples of right individuals for meetings: - A resident who is keen to know about SocietyNow and will connect you to Association members. - Member of Association. - Facility Manager who will then connect you to Association members - Key decision maker in an RWA. - Builders & Real Estate Companies who are running the MC's at new apartments - Product Demo - The BDM should be well versed with the entire product suit to conduct a face to face demo session. Based on the level of person in the meeting, Sales/Marketing Head (Karan) may also join the BDM to help him convert the client. - KYC - a BDM is expected to get maximum information about the prospect before the meeting - Information should included - Number of Flats/Villa's in the apartment, Number of Security Guards, PABX availability ( working condition of the phones, connectivity issues, cost an apartment pay for the same), Security issues residents are facing, the entire workflow of the gate etc- all this information can be obtained from the guards/ residents walk-ins etc) - Follow up and Relationship Building - The BDM should try to build a very good relationship with the decision makers of the management committee, also needs to be in constant touch with the MC, so that they do not lose interest in the offering until the deal is finalized. - Close the deal - The Demo meetings should result in a closure of the sale, with the right level of approvals in the management, because if the decision is not taken after the demo, the closure cycle will get very long and it will lead to increase in constraints. - Contract signing & Payment Confirmation - Once verbal approval from client, get the contract up to date and execute signing with them, also get the payment confirmation - (Date on which the payment will be done) - Email introduction prior to the start of deployment - Send a welcome mail to the client along with introductory collateral in a pre-drafted format. Details to be covered in a separate document. This will include handover to Client's account manager and be introducing accounts manager to the client. - Follow up with accounts manager - BDM to ensure that the deployment is complete and MC is satisfied with the process. - Solicit References - after the product is successfully deployed, the BDM should meet the MC members and request for references of their friends and relatives staying at another complex. a happy customer can really refer you the other customers who are of the same TG and can influence a lot in the deal closure. - Keep CRM database up to date - the CRM data should be up to date such that one can pull metrics on different stages of lead conversion any time. - Keep Contract database up to date - ensure that specifics & economics of the deal is up to date in the Contract and Invoice database/system - Training of security guards of SocietyNow societies. - Troubleshooting of device issues in SocietyNow societies. - Field visits to ensure proper usage of app. EmploymentType: Full Time Industry:Internet/Dot com/ISP Salary: Rs.7,000/- to Rs.12,000/- + Incentive / Bonus on every conversion. Function:Sales/Business Development Experience:2 - 4 Years

· Support the roll out of new projects § Operations -Warehouse layout as per requirements -Manpower planning based on client volumes and contracted KPIs -SOP design and documentation -Initial training of employees and clients -Identifying products and technologies to improve productivity -Establish client communication and support protocol § Technology Rollout Support -Understand client business and recommend configuration (warehouses vs. stores vs. channels) -Configuration of client (masters, control parameters etc.) into operations platform § MIS Design -Identify the right points to be captured in MIS -Develop process to capture the points in MIS – manual vs. system · Ongoing Operations Support § Ensure compliance to MIS and delivery of SLAs § Conduct process audits · Continuous improvement of the resources § Improvement to MIS for better customer service § Resource utilization e.g. manpower or packing costs or other inputs § Operations review to reduce costs § Inputs for feature development for operations platform