Project Coordinator

Role Overview

As a Technical Product Support Specialist, you will play a key role in enabling smooth product adoption and delivering a high-quality support experience for our customers. You will handle technical product queries, troubleshoot issues, and work closely with engineering, product, and customer success teams to resolve problems efficiently.

This role sits at the intersection of technology, customer experience, and process ownership and is ideal for someone who enjoys problem-solving, learning complex systems, and acting as the voice of the customer internally.

Key Responsibilities

• Serve as the first point of contact for customer product and technical queries via email, chat, and calls
• Troubleshoot common SaaS issues including login and access problems, feature usage questions, configuration errors, and basic integration challenges
• Manage support tickets end-to-end and ensure timely resolution in line with defined SLAs
• Escalate complex or recurring technical issues to engineering or product teams with clear documentation, logs, and reproduction steps
• Collaborate closely with Customer Success Managers to support customer onboarding, adoption, and ongoing usage
• Maintain and regularly update customer-facing documentation, FAQs, help articles, and knowledge base content
• Gather customer feedback, identify recurring issues or gaps, and share actionable insights with product and engineering teams
• Ensure a consistent, reliable, and high-quality support experience for mid-market and enterprise customers

Skills and Qualifications

• Bachelor’s degree in a technical or engineering-related field such as Computer Science, IT, or Engineering
• 2–3 years of experience in SaaS product support, technical support, or application support roles
• Strong analytical and troubleshooting skills with a structured problem-solving approach
• Ability to quickly understand product workflows and explain technical concepts in simple, customer-friendly language
• Hands-on experience with support or ticketing tools such as Zendesk, Freshdesk, Jira, or similar platforms
• Strong written and verbal communication skills with a customer-first mindset
• Familiarity with SaaS products, web applications, and basic system integrations

Ideal Candidate

• Has a strong technical mindset and enjoys understanding how products work in depth
• Is comfortable working with engineers and can clearly articulate issues, edge cases, and customer pain points
• Thrives in a fast-paced, evolving environment and can manage multiple tickets and priorities at once
• Is detail-oriented, process-driven, and takes ownership of issues until resolution
• Views support as an opportunity to improve both the product and the overall customer experience
• Is eager to grow into roles such as Customer Success, Solutions Engineering, or Product Operations

Nice to Have

• Exposure to AI, EdTech, or enterprise SaaS platforms
• Working knowledge of APIs, SSO, LMS, or CRM integrations
• Experience creating help guides, product walkthroughs, or customer training materials

Why Join Us

• Opportunity to work in a fast-growing AI SaaS company transforming enterprise learning
• Direct exposure to enterprise customers and real-world SaaS adoption challenges
• Collaborative culture with clear growth paths into Customer Success, Solutions Engineering, or Product Management
• Chance to contribute to innovative, AI-driven products shaping the future of corporate learning

We are looking for enthusiastic engineers passionate about building and maintaining solutioning platform components on cloud and Kubernetes infrastructure. The ideal candidate will go beyond traditional SRE responsibilities by collaborating with stakeholders, understanding the applications hosted on the platform, and designing automation solutions that enhance platform efficiency, reliability, and value.

[Technology and Sub-technology]

• ML Engineering / Modelling

• Python Programming

• GPU frameworks: TensorFlow, Keras, Pytorch etc.

• Cloud Based ML development and Deployment AWS or Azure

[Qualifications]

• Bachelor’s Degree in Computer Science, Computer Engineering or equivalent technical degree

• Proficient programming knowledge in Python or Java and ability to read and explain open source codebase.

• Good foundation of Operating Systems, Networking and Security Principles

• Exposure to DevOps tools, with experience integrating platform components into Sagemaker/ECR and AWS Cloud environments.

• 4-6 years of relevant experience working on AI/ML projects

[Primary Skills]:

• Excellent analytical & problem solving skills.

• Exposure to Machine Learning and GenAI technologies.

• Understanding and hands-on experience with AI/ML Modeling, Libraries, frameworks, and Tools (TensorFlow, Keras, Pytorch etc.)

• Strong knowledge of Python, SQL/NoSQL

• Cloud Based ML development and Deployment AWS or Azure

Build a dynamic solution empowering companies to optimize promotional activities for maximum impact. It collects and validates data, analyzes promotion effectiveness, plans calendars, and integrates seamlessly with existing systems. The tool enhances vendor collaboration, negotiates better deals, and employs machine learning to optimize promotional plans, enabling companies to make informed decisions and maximize return on investment.

Technology Stack: Scala, Go-Lang, Docker, Kubernetes, Databricks, Python optional.

Working Time Zone: EU

Specialty: Data Science

Level of the Candidate: more then 5 years of experience

Language Proficiency: English Upper-Intermediate

Required Soft Skills: 

• Prefer problem solving style over experience
• Ability to clarify requirements with the customer
• Willingness to pair with other engineers when solving complex issues
• Good communication skills

Hard Skills / Need to Have: 

• Experience in Scala and/or Go, designing and building scalable high-performing applications
• Experience in containerization and microservices orchestration using Docker and Kubernetes
• Experience in building data pipelines and ETL solutions using Databricks
• Experience in data storage and retrieval with PostgreSQL and Elasticsearch
• Experience in deploying and maintaining solutions in the Azure cloud environment
• Experience in Python is nice to have

Responsibilities and Tasks: 

• Develop and maintain distributed systems using Scala and/or Go
• Work with Docker and Kubernetes for containerization and microservices orchestration
• Build data pipelines and ETL solutions using Databricks
• Work with PostgreSQL and Elasticsearch for data storage and retrieval
• Deploy and maintain solutions in the Azure cloud environment

We are a digital transformation boutique with an elite group of software scientists. Our passion is to develop highly modular systems that scale seamlessly. We develop enterprise solutions involving data engineering, system integration, enterprise search & and analytics. Our clients like us for getting to the crux of the business problems and coming up with futuristic solution approaches with our design thinking.

Job description

Brevitaz Systems is looking for Java developers with deep knowledge of the Java ecosystem. We are looking for self-motivated engineers who are excited about building high-quality and high-performance software backends.

Here is what you will be doing on your journey with us.

What we offer

• Open, positive, and learning culture surrounded by helpful colleagues with a growth mindset
• Work with client teams consisting of decades of experience in various technologies & domains
• Best-in-industry salary standards
• 5 days work week
• Family health insurance cover
• No-politics and values-driven culture
• Occasional WorkFromHome even in non-COVID19 times
• Contribute to large-scale products used by Fortune 100 companies
• Opportunity to work on highly distributed systems

Must have

• Proactive and inherent nature of working with ownership
• Ability to understand and explain requirements clearly, and ask necessary questions to remove any ambiguity
• Strong core Java & OOP fundamentals
• Excellent communication skills
• Experience with complex SQLs and stored procedures (MySQL/Postgres/Oracle)
• Experience in taking decisions on high-level designs in distributed cloud backend systems
• Experience in working with one of the web frameworks (SpringBoot/Struts2)
• Experience in working with one ORM technology (JPA/Hibernate)
• Debugging & troubleshooting skills
• Ability to coach & mentor colleagues effectively

Roles and Responsibilities

• Actively participate in client calls for requirement grooming and designing
• Participate in design discussions with fellow team members and client
• Present groomed tickets and designs to team members for design discussion
• Performance optimization of existing use cases by understanding code, architecture, database design, and stored procedures
• Developing Java code, SQL, and stored procedures for new features and enhancements
• Ensure best practices of code reviews and defect-free deliveries
• Research new tools & technologies required for the project

Join hands with us to build intuitive products for our valued clients!

Job Description:

We are seeking an experienced Java Back-end Developer to join our team. The ideal candidate

will be responsible for designing, developing, and maintaining robust and scalable back-end

solutions using Java and related technologies. The Back-end Developer will work closely with

cross-functional teams to deliver high-quality software solutions that meet our business needs.

Responsibilities:

 Design, develop, and maintain Java-based back-end applications, services, and APIs.

 Write efficient, reusable, and well-documented code following industry best practices

and coding standards.

 Collaborate with front-end developers, product managers, and other stakeholders to

understand requirements and translate them into technical solutions.

 Implement and maintain database schemas, write complex SQL queries, and optimize

database performance using Oracle SQL.

 Develop and consume RESTful web services to enable seamless integration with

external systems.

 Utilize Spring framework and its various modules (e.g., Spring Boot, Spring Batch) for

building enterprise-level applications.

 Manage project dependencies and build processes using Maven.

 Work with version control systems such as Git for code management and collaboration.

 Perform unit testing, integration testing, and debugging to ensure the quality and

reliability of back-end components.

 Stay updated on emerging technologies, trends, and best practices in back-end

development.

Additional Requirements:

 Strong knowledge of application servers such as Tomcat and WebLogic.

 Experience with continuous integration tools such as Jenkins.

 Familiarity with automated testing frameworks such as JUnit.

 Understanding of authentication and authorization mechanisms, including OAuth.

 Knowledge of SOAP web services and related technologies.

Requirements:

 Bachelor's degree in Computer Science, Engineering, or a related field.

 5 Plus years of experience in Java back-end development.

 Proficiency in Java programming language and related frameworks (e.g., Spring, Spring

Boot, Spring Batch).

 Strong understanding of object-oriented programming principles, data structures, and

algorithms.

 Experience with Oracle SQL and database design principles.

 Familiarity with RESTful web services and API development.

 Experience with build tools such as Maven.

 Knowledge of version control systems, particularly Git.

 Strong problem-solving skills and attention to detail.

 Excellent communication and collaboration skills.

 Ability to work effectively in a fast-paced, agile environment.

Preferred Qualifications:

 Experience with other databases such as MySQL, PostgreSQL, or MongoDB.

 Familiarity with continuous integration/continuous deployment (CI/CD) pipelines.

 Understanding of software development best practices and design patterns.

What you’ll be doing:

LiteStore is seeking a dynamic and driven Management Trainee to join our passionate team. This role offers a unique opportunity to work closely with the company's founders, contributing to the strategic initiatives that drive LiteStore's growth and success. As a Management Intern, you will gain invaluable insights into the world of innovative retail, D2C brands, digital-to-physical brand transitions, and building strategic initiatives.

Responsibilities:

1. Collaborate directly with LiteStore's Strategic Initiatives Team to support their day-to-day activities and strategic priorities.
2. Conduct in-depth research and analysis on market trends, competitor landscape, and potential growth opportunities to inform decision-making.
3. Assist in preparing and refining presentations, reports, and documentation for internal and external stakeholders.
4. Participate in brainstorming sessions, idea generation, and strategic planning discussions.
5. Help coordinate and manage special projects, events, and initiatives that align with LiteStore's vision and goals.
6. Liaise with cross-functional teams, including Projects, Operations, Finance and Business Development, to drive efficient and effective execution of key projects.
7. Provide administrative support, including calendar management, scheduling meetings, and handling communication on behalf of the Team.
8. Maintain confidentiality and professionalism while handling sensitive information and high-level interactions.

Qualifications:

• Currently pursuing a Bachelor's or Master's degree in Engineering, Business Administration, Entrepreneurship, Marketing, or a related field.
• Strong passion for entrepreneurship, retail innovation, and the startup ecosystem.
• Excellent research, analytical, and problem-solving skills.
• Exceptional written and verbal communication abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Highly organized with a keen eye for detail and the ability to manage multiple tasks simultaneously.
• Self-motivated, proactive, and able to work independently as well as collaboratively in a fast-paced environment.
• Professional demeanor, strong interpersonal skills, and the ability to interact with individuals at all levels.
• Prior internship experience in a startup, entrepreneurship, or business-related role is a plus.

• Engineering Graduates or Postgraduates with 2-5 years of experience in mobile development, who have designed and developed advanced applications for the Android platform in B2C domain. Experience of development of app for retail domain is an added advantage.  
• Must have working skills:  
  • Kotlin, RXJava, Dependency injection (Koin/Dagger) 
  • Unit Test 
  • Worked on multi-threaded applications 
  • MVP and MVVM 
• In depth understanding of Android recommended design principles, interface guidelines and coding best practices.  
• Experience with performance and memory tuning of complex apps.