Customer Support executive

EKO STAY is a leader in professionally managed vacation homes, offering curated homestay experiences across India. Founded in 2018 by experts in hospitality, the company operates over 150 thoughtfully designed villas across 12 cities. Known for its focus on innovation, customer satisfaction, and sustainable growth, EKO STAY sets benchmarks in alternative accommodations. Guests enjoy a blend of comfort, convenience, and unforgettable experiences with every stay.

The ORM (Online Reputation Management) Executive is responsible for optimizing online listings, managing brand identity, and handling client

grievances. This role involves enhancing the company's online presence

through various strategies, ensuring customer satisfaction, and maintaining a

positive brand image.

Key Responsibilities:

- OTA Optimization - Reviews and Ratings:

Monitor and manage reviews and ratings on Online Travel Agencies (OTAs).

Implement strategies to improve overall ratings and manage feedback

effectively.

Engage with customers through reviews to foster positive relationships and

address concerns.

- Website Listing Optimization:

Regularly update and optimize property listings on the company website.

Ensure all listings are accurate, detailed, and attractive to potential clients.

- Image Optimization:

Optimize images on the website for better performance and visual appeal.

Enhance brand identity through consistent and high-quality imagery.

Collaborate with the design team to create compelling visuals that align with

the brand’s image.

- Maintaining Brand Identity Online:

Uphold and promote the company’s brand identity across all online platforms.

Ensure all online content reflects the company’s values, mission, and branding

guidelines.

Monitor online presence to ensure consistency and quality of the brand’s

representation.

- Addressing Client Grievances:

Respond promptly and professionally to client complaints and grievances.

Provide solutions and follow-up to ensure customer satisfaction.

Document and report recurring issues to improve overall service quality.

- Handling Escalations and Damage Control:

Manage and resolve escalated issues effectively to mitigate potential damage to

the brand.

Develop and implement damage control strategies to handle negative

publicity.

Communicate with affected clients to restore confidence and trust in the brand.

- Listing New Properties and Delisting Inactive/Non-performing Listings:

Identify and list new properties on various platforms.

Monitor the performance of listings and delist properties that are inactive or

underperforming.

Ensure all active listings are current and optimized for best performance.

EXCITED ABOUT YOUR TASKS?

● Connect with potential clients to evaluate needs or promote products and services

● Meeting or exceeding sales goals

● Negotiating all contracts with prospective clients

● Helping determine pricing schedules for quotes, promotions, and negotiations

● Preparing weekly and monthly reports

● Giving sales presentations to a range of prospective clients

● Coordinating sales efforts with marketing programs

● Understanding and promoting company programs

● Obtaining deposits and balance of payment from clients

● Preparing and submitting sales contracts for orders

● Maintaining client records

● Answering client questions about credit terms, products, prices, and availability.

WILL YOU NEED TO SUCCEED?

● Bachelor’s degree in business or management

● Successful track record in B2B sales and negotiation

● A commitment to excellent client service

● Excellent verbal and written communication skills

● Proficiency with data analysis, forecasting, and budgeting

Proven ability to plan and manage resource

● Proficiency in Microsoft Office applications, including Word, excel, and PowerPoint.

WFO-Indiranagar, Bangalore

Working Days:

Monday to Friday 10 am - 7 pm (WFO)

Saturdays-10 am - 3 pm (WFH)

However, the candidate must be comfortable with flexible shifts, if required.



Job Role :

o Experience in Front-end web development using JavaScript jQuery,Angular, HTML5, CSS

o Responsible for handling end to end design & execution of all product web interfaces

o Develop new user-facing features & build reusable code and libraries for future use Work closely on UI/UX designs and back end engineers to implement versatile front-end solutions to web development problems

o Design, development, integration, delivery of different UI side modules of the product

o Develop and enhance modular, multilingual, cross-browser front-end applications using Angular, HTML, CSS, JavaScript, XML, JSON, etc.

o Experience in making responsive layouts

o Experience developing in Agile development processes

o Work closely with product management, customer support and SQA to continuously evolve and innovate the product.

o Involvement in the full development life cycle of projects. Working as a part of a team as well as on your own initiative

o Facilitate in the decision-making processes with team members both in terms of new system development and enhancement to current systems

o Experience of full software development life cycle and Agile Strong verbal & written skills required to interact with global teams. Highly motivated, analytical thinking individual

o Since this role involves working closely with users, the ideal candidate would have Knowledge of Relational database/SQL

o Ability to multi-task and work against deadlines/priorities

o Sense of ownership and desire to take on an expanded role over time. Eager to work with new technologies and apply them towards enterprise-level data solutions

o Capable of working with a global team and thriving in a team development environment. Advanced problem-solving skills and the ability to deal with real world business issues

Role - Social Media Executive

About Company :-

Our client is a Tech Based Platform for freelance Photographer, Videographers, Food stylist and Cinematographer. Founded by alumni of IIM Bangalore. They are operational in about 100 Cities and 28 Countries. Leader in Food and Real Estate Photography. Done about 7000+ projects across the Globe.

Job description :-

1. Plan, monitor & execute social media activities on channels like Facebook, Instagram, Linkedin, Twitter, etc.

2. Run ads on Facebook, Instagram, Google, and other similar channels.

3. Be actively involved in SEO efforts (keyword, image optimisation etc.)

4. Website content management

5. Measure performance of digital marketing efforts using a variety of Web analytics tools (Google Analytics etc.)

6. Coordinate and work with any external stakeholders like marketing agency, content writers, etc.

7. Provide creative ideas for content marketing.

Minimum experience - 2 years 

Job Title: Admission Counsellor

Location: HSR Layout, Bangalore

Company: CollegeX

About CollegeX: CollegeX is a leading education consultancy dedicated to driving admissions for our partner universities. We help students find the right programs and institutions to achieve their academic and career goals. Job Role: As an Admission Counsellor, you will be responsible for guiding prospective students through the admissions process, helping them select the right universities and programs, and ensuring a smooth application experience. Key Responsibilities: Counsel students and parents about various universities, courses, admission requirements, and career prospects. Handle inbound and outbound calls, emails, and WhatsApp inquiries from prospective students. Follow up with leads to ensure a high conversion rate. Assist students with application procedures, visa processes, and documentation. Collaborate with partner universities to stay updated on admission criteria, deadlines, and scholarships. Maintain and update the student database and generate reports on admissions progress. Participate in education fairs, webinars, and marketing campaigns to generate leads.

Required Skills & Qualifications: Bachelor's degree in any discipline. 1-3 years of experience in student counselling, admissions, or education consulting. Strong communication and interpersonal skills. Ability to work in a target-driven environment. Proficiency in MS Office and CRM tools is a plus.

Why Join Us? Competitive salary and performance-based incentives. Opportunity to work with top universities. A dynamic and growth-oriented work environment. If you're passionate about helping students achieve their academic dreams, apply now!

JD for Senior Software Engineer : 

We are seeking an experienced and highly skilled Expert Software Developer with a strong proficiency in ASP .Net, .Net Core, and SQL Server. The ideal candidate should possess exceptional SQL knowledge, capable of working with large schemas, designing complex queries, and proficiently architecting highly scalable web and mobile applications. A desire to learn or existing knowledge of MAUI or Xamarin.Forms is highly valued. The candidate should also have a solid understanding of CI/CD processes using tools like GitHub Actions or equivalent. Beyond technical expertise, this role entails mentoring and coaching junior team members, actively participating in solution design, and contributing to the technical evolution of our projects.

Responsibilities:

• Utilize your expertise in ASP .Net, .Net Core, and SQL Server to design, develop, and maintain robust web and mobile applications.
• Demonstrate mastery in handling large schemas and crafting complex queries for optimal performance.
• Architect scalable solutions that meet the requirements of web and mobile applications.
• Stay updated with the latest industry trends and technologies, with enthusiasm to learn MAUI or Xamarin.Forms.
• Implement and improve CI/CD pipelines using GitHub Actions or equivalent tools.
• Collaborate with cross-functional teams including designers, product managers, and other developers to drive project success.
• Mentor and coach junior team members, sharing your technical knowledge and best practices.
• Contribute to architectural discussions and assist in designing innovative solutions.
• Participate in code reviews, ensuring code quality, performance, and adherence to best practices.
• Troubleshoot and debug issues, providing timely resolutions to technical challenges.
• Stay proactive in identifying opportunities for process improvement and technical optimizations.

Qualifications:

• Bachelor's degree in Computer Science, Engineering, or related field (or equivalent practical experience).
• Expertise in ASP .Net and .Net Core, with a proven track record of building and deploying web and mobile applications.
• Strong proficiency in SQL Server, including experience with large schemas and complex query optimization.
• Experience in designing and architecting highly scalable applications.
• Knowledge or enthusiasm to learn MAUI or Xamarin.Forms is desired.
• Proficiency in CI/CD processes using tools like GitHub Actions or equivalent.
• Excellent problem-solving skills and the ability to troubleshoot complex technical issues.
• 8 to 12 years of professional software development experience.
• Strong teamwork and communication skills, with an ability to collaborate effectively in a cross-functional environment.
• Prior experience in mentoring and coaching junior team members.
• Adaptability and willingness to learn new technologies and frameworks.
• A portfolio of past projects and contributions to showcase technical expertise.

Exp- 8 to 12 yrs

Immediate joiners required

Excellent communication skills are required, With international client experience.

Specific responsibilities commensurate with experience and include:

• Ability to react quickly and effectively to identify and resolve issues that heavily impact CI/CD system (immediate mitigation of impact, long-term resolution including strategies for risk mitigation/monitoring/alert for proactive resolution of potential future occurrences)
• Design, develop, unit test, and implement build automation scripts including environment configuration validation processes
• Automate and improve development process by evaluation and introduction of new tools and scripts, and manage their life cycle and validation
• Determine branching strategy and maintain branches for various components, products, and product lines
• Come up with solutions to open-ended problems that focus on workflow improvements for the Software department
• Address issues with well-defined requirements efficiently; come up with short-term and long-term solutions and staged deployment strategies
• Self-driven-- takes action to move tickets from start to completion with minimal oversight
• Ability to communicate with and consider perspectives of stakeholders including but not limited to: IT, software development, verification
• Ability to break down a problem into smaller components and solve them in a logical, controlled, clearly explainable approach
• Lead the creation and maintenance of a pre-production environment as a testbed for build process improvements and changes before deployment to the production environment
• Gather metrics via direct input, data based on analysis of developer working habits analysis and pain points to assess current state and areas requiring further improvement
• Define chain of communication and immediate paths of action in the case of a build fault state
• Ability to work within constraints of the internal network without access to commercial cloud solutions
• Create metrics that define ‘efficiency’ and ‘reliability’ in measurable terms, and track them
• Perform static code and security analysis
• Design and execute unit tests and perform code coverage analysis
• Able to work in Agile development team environment

• Bachelor’s degree (or higher) in Electrical Engineering, Computer Engineering, Computer Science or equivalent
• 6+ years (minimum) experience handling Build, Release, and Deployment of software on Windows and/or Linux environments (on-premise)
• Experience with the development and deployment of CM processes and tools
• Build automation for .NET using TeamCity (Jenkins is an asset)
• Scripting languages: Windows batch scripting, Powershell, Ant/NAnt
• Source control systems usage, branching strategies, and workflow (Git preferred, Subversion)
• 6+ years of hands-on programming experience with C# and .NET (both Framework and Core)
• Troubleshooting and debugging-- what information to gather when there are issues with CI/CD system, and how to gather it (i.e., analyzing network communication? Windows crash dumps, java logs, etc.)
• 6+ years (minimum) in web/desktop application software development experience
• Excellent problem solving, critical and analytical thinking
• Strong team player who understands SDLC and QA methodologies
• A professional, results-oriented individual with a high degree of self-motivation
• Excellent written and verbal communication skills and the ability to coordinate work/activities with multiple software/IT teams
• Working with virtual machines and build management on virtual machines (VMware preferred).
• Managing configurations for multiple build environments
• OS administration and scripting experience (Windows is a must, Linux desired)
• Experience with test automation tools (NUnit, customer inhouse frameworks) and strategies is an asset
• Creation and maintenance of monitoring and alert systems (Zabbix)
• Familiarity with databases (SQL-based) - create, modify, optimize (via script)
• Data and metrics gathering, aggregation, and reporting
• Experience with work management and documentation tools: JIRA and Confluence

• At least 2+ years of product development experience with expertise in designing and implementing high-performance java enterprise applications
• Extensive knowledge in Object-Oriented Programming and Design
• Extensive knowledge of Java, Spring, Spring MVC, Spring Boot, Hibernate, Struts
• Exposure to or experience with Git, Bitbucket, Jira, Jenkins etc.
• Experience with HTML/XHTML, CSS, Javascript, AJAX, DOM, Reactjs
• Extensive knowledge in creating and consuming RESTful API
• Extensive knowledge in automated unit testing using JUnit
• Experience in AWS infrastructure
• Knowledge in writing SQL queries and interacting with database systems such as Oracle, SQL Server,
• Thorough orientation towards Code reviews, Coding standards, Design Standards, and Code Documentation
• Knowledge in design patterns
• Knowledge of Data modeling in RDBMS or NoSQL databases
• A proactive approach to identify alternatives for a given problem statement
• Should have worked on enterprise-class applications
• Should have worked in an Agile environment
• Excellent oral and written communication skills