Customer Support executive

at MMF Infotech Technologies Private Limited

Customer Support executive

MMF Infotech Technologies Private Limited

Company

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Customer Support executive

at MMF Infotech Technologies Private Limited

Posted by Kratika Patidar

0 - 3 yrs

₹1.5L - ₹2L / yr

Indore

Skills

Customer Service

Customer Support

Key account management

Leadership

Communication Skills

Excellent communication and analytical Skills

∙ Strong leadership and management skills

∙ Must have excellent interpersonal skills

∙ Excellent written and verbal communication

∙ Active listening and Problem solving skills

∙ Ability to multitask, prioritize, and manage time effectively

Roles and Responsibilities:

∙ A professional approach in answering calls and provide information about products and services, taking input of issues and their redressal thereof

∙ Keep records of customer interactions, process customer accounts and file documents

∙ Proficiently communicating with customers electronically and taking follow up of the procedures.

∙ Handling customer queries regarding various products ∙ Identify and assess customer needs to achieve satisfaction ∙ Exhibiting patience in order to resolve queries in a timely manner ∙ Escalate unresolved issues to the appropriate internal teams ∙ Document knowledge in the form of solution article

∙ Respond to customer queries in a timely and accurate way, via phone, email or chat

∙ Patience when handling tough cases.

∙ Take a deep dive into product key features and have keen insight/knowledge about the product.

Excellent communication and analytical Skills

∙ Strong leadership and management skills

∙ Must have excellent interpersonal skills

∙ Excellent written and verbal communication

∙ Active listening and Problem solving skills

∙ Ability to multitask, prioritize, and manage time effectively

Roles and Responsibilities:

∙ A professional approach in answering calls and provide information about products and services, taking input of issues and their redressal thereof

∙ Keep records of customer interactions, process customer accounts and file documents

∙ Proficiently communicating with customers electronically and taking follow up of the procedures.

∙ Respond to customer queries in a timely and accurate way, via phone, email or chat

∙ Patience when handling tough cases.

∙ Take a deep dive into product key features and have keen insight/knowledge about the product.

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About MMF Infotech Technologies Private Limited

Founded :

2010

Type :

Products & Services

Size :

100-1000

Stage :

Profitable

About

MMF Infotech is a full service software development company specialized in designing, development, digital marketing and back office services.

Kratika Patidar

Connect

Company social profiles

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