Customer Support executive

•      1–3 years in content marketing, SEO, or digital marketing

•      Strong English writing — you can write 2,000 words that don’t read like AI filler

•      SEO fundamentals: keyword research, on-page, Google Search Console

•      Basic paid ads experience (Google and/or LinkedIn)

•      Self-directed — you manage your own execution once given direction

Bonus Points

•      SaaS or e-commerce tech marketing experience

•      Know what sellers on Amazon/eBay actually complain about

•      Ahrefs, SEMrush, HubSpot experience

•      Can make a decent social graphic in Canva

Company Description

Gaea - Purpose First CRO Agency is dedicated to creating and nurturing purpose-driven brands. Inspired by the Greek goddess of Earth and life, Gaea focuses on helping brands align with their purpose, fostering authentic storytelling, meaningful connections, and sustainable growth. Gaea partners with founders and visionaries who aim to build brands that stand the test of time, prioritize substance over trends, and create lasting impact. With a philosophy rooted in conscious growth, Gaea empowers businesses to craft spaces of storytelling, community, and purpose, rather than merely sales-driven platforms.

Role Description

This is a full-time, on-site role for a Full Stack Developer with Shopify experience, based in Calcutta (in-office). The developer will be responsible for designing, developing, and maintaining both front-end and back-end components of web applications, with a focus on Shopify platforms. The role includes the creation and implementation of responsive, user-friendly interfaces, as well as developing and integrating robust back-end systems. Collaboration with cross-functional teams to align technical solutions with business goals will be a key aspect of this position.

📍 Kolkata (In-Office) | 💰 ₹35,000 – ₹45,000/month

Qualifications

• 3–5 years of hands-on experience with Shopify
• Expertise in Front-End Development, including proficiency in HTML, CSS, and JavaScript
• Experience in Back-End Web Development and Full-Stack Development, with an understanding of server-side programming and integration
• Proficient in Shopify development and theme customization
• Performance optimization (LCP, lazy loading, asset optimization)
• Responsive design & cross-browser compatibility
• Experience working with Shopify APIs / webhooks and headless architecture
• Exposure to tools like: Claude Code / OpenAI / Copilot and Automation tools (Zapier, n8n, etc.)
• Can clean up messy Liquid + JS-heavy themes
• Background in Software Development with a focus on creating scalable, efficient solutions
• Strong problem-solving and debugging skills
• Excellent communication and team collaboration skills
• Bachelor's degree in Computer Science, Software Engineering, or a related field is preferred
• Experience in e-commerce platform development is a plus

Why Join us ?

• Work on real-world eCommerce scale problems
• Exposure to modern Shopify + headless architecture
• Hands-on experience with AI-driven development workflows
• Opportunity to directly impact business metrics (conversion, revenue) + working with founders

• 0-2 years of experience or training received as a Software Tester for web and mobile applications or similar roles.
• Strong knowledge of Test case preparation and Covering Test Scenarios.
• Excellent written and verbal communication skills.
• Strong analytical and documentation skills to present findings to team members.
• Analyze client requirements for validity and feasibility
• Good logical and analytical thinking
• Execute all levels of testing - Software Tester - Manual testing
• Detect and track defects and inconsistencies
• Experience with Restful API services
• Strong Knowledge in using the JIRA tool.

Responsibilities:

1.     Sales Generation:

·       Identify and prospect potential clients to generate new business opportunities.

·       Conduct effective sales presentations and product demonstrations to showcase the value proposition of our offerings.

·       Collaborate with the sales team to develop and implement sales strategies to achieve revenue targets.

·       Follow up with leads and coordinate the entire sales cycle from initial contact to closing deals.

2.     Client Relationship Management (only for Senior Associate):

·       Build and maintain strong relationships with clients by understanding their needs and providing tailored solutions.

·       Provide exceptional customer service and address client inquiries and concerns promptly and professionally.

·       Conduct regular client follow-ups to ensure client satisfaction and identify opportunities for upselling or cross-selling.

3.     Market Analysis (only for Senior Associate):

·       Stay updated on industry trends, market conditions, and competitor activities.

·       Conduct market analysis to identify potential business opportunities and target markets.

·       Gather customer feedback and market insights to contribute to product and service enhancements.

4.     Sales Administration:

·       Maintain accurate and up-to-date sales records, including customer profiles, sales activities, and pipeline management.

·       Prepare sales reports and forecasts for management review.

·       Collaborate with the sales team and other departments to streamline processes and improve sales effectiveness.

Qualifications and Skills:

·       Bachelor's degree in Business, Marketing, or a related field.

·       Proven track record of 1-3 years in sales or business development roles for an associate and 4-6 years in sales and business development roles for a senior associate, preferably in a B2B environment.

·       Relevant experience like training Industry, HR consultancy, etc

·       Strong negotiation and persuasion skills with the ability to close deals.

·       Excellent communication and presentation skills, both verbal and written.

·       Self-motivated and target-driven, with a demonstrated ability to work in a fast-paced sales environment.

·       Strong interpersonal skills with the ability to build rapport and establish long-term client relationships.

Benefits:

·       Opportunities for career growth and professional development.

·       Collaborative and supportive work environment.

·       Ongoing training and skill development programs.

• Developing front end website architecture.
• Designing user interactions on web pages.
• Developing back-end website applications.
• Creating servers and databases for functionality.
• Ensuring cross-platform optimization for mobile phones.
• Ensuring responsiveness of applications.
• Working alongside graphic designers for web design features.
• Seeing through a project from conception to finished product.
• Designing and developing APIs.
• Meeting both technical and consumer needs.
• Staying abreast of developments in web applications and programming languages.

• Degree in computer science.
• Strong organizational and project management skills.
• Proficiency with fundamental front-end languages such as HTML, CSS, and JavaScript.
• Familiarity with JavaScript frameworks such as Angular JS, React, and Amber.
• Proficiency with server-side languages such as Python, Ruby, Java, PHP, and .Net.
• Familiarity with database technology such as MySQL, Oracle, and MongoDB.
• Excellent verbal communication skills.
• Good problem-solving skills.
• Attention to detail.

Assist with the development, execution, management, and measurement of digital marketing programs and campaigns that drive customer awareness, traffic, sales and retention across D2C eCommerce touchpoints

• The desired candidate must be from a D2C company.
• Strong hands-on experience in handling e-commerce platforms/websites.
• MBA- Marketing with minimum of 3 years experience in the same role.
•  

Responsibilities:

1. Develop, propose, and execute a robust promotion plan in partnership with brand teams to drive sales on owned D2C platforms

2. Create D2C channel from scratch for a brand as well as run an existing one

3. Activate key marketing channels (social, SEM, SEO, display, email, influencer, and affiliate marketing) to drive qualified traffic

4. Utilize analytics tools such as Google Analytics and Adobe analytics to assess and optimize the performance of sites, campaigns, and marketing channels

5. Utilize web and sales analytics data to analyze business performance and provide insights and recommendations for growth

6. Develop and propose innovative marketing programs and initiatives to grow the D2C business.

7. Effectively provide executive stakeholders with timely promotion and marketing campaign performance reports

8. Ensure content marketing and content updation on own channel to engage consumers

9. Launch a long-running program to ensure higher retention and drive repeat purchases

Requirements:

 Experience in running D2C channels from an end-to-end perspective

 Experience in data analytics and use of web analytics tools, such as Google Analytics, to assess and report site and channel performance

 Understanding of consumer behavior and market trends

 High result orientation – getting things done on time and as per agreed-upon norms.

 Good Communication Skills

 Attention to detail;

 Creativity

 Good research capabilities

Responsibilities:-

Ø  Research, design, develop, and test blockchain technologies.

Ø  Brainstorm and help evaluate applications for new tools and technologies as they continually evolve.

Ø  Maintain and extend current client- and server-side applications responsible for integration and business logic.

Ø  Be involved in the global blockchain community—work on implementing and integrating the latest improvement proposals.

Ø  Document new solutions as well as maintaining that of existing ones.

Skills:-

Ø  Strong  software development background.

Ø  Experience working with large codebases.

Ø  Experience working with open-source projects.

Ø  Proficiency in one of the following languages: C++, Java, JavaScript ( Depending on the project ).

Ø  Strong  knowledge of common algorithms and data structures.

Ø  Familiarity with basic  cryptography.

Ø  Familiarity with P2P networks.

Ø  Strong knowledge of bitcoin-like blockchains.

Ø  Strong knowledge of concurrency and writing efficient and safe multithreaded code.

Ø  Strong knowledge of STL, C++11 ( In the case of a blockchain-based on C++ ).

Ø  Proficiency in the Qt Widgets module ( Applies to projects where a GUI wallet application is needed ).