Customer Support executive

AV/VC Channel Sales Professional – PeopleLink

Location: Delhi

Company Name

Savex Technologies Pvt. Ltd.

Mode of Working

Work Form Office

Days of Working

6 days a week (1st nd 2nd Sat are off ; remaining saturdays are half days)

Responsibilities

Experience

• Total Experience: 4+ years in Channel Sales
• Relevant Experience: 2+ years specifically in AV/VC (Audio Visual / Video Conferencing) Sales and partnering with Channel Partners

Key Responsibilities

• Drive UCaaS, AV, and Video Conferencing solutions through channel partners
• Identify, onboard, and enable new channel partners across assigned regions
• Manage existing partners to achieve revenue and growth targets
• Work closely with OEMs and internal teams for solution positioning, demos, and closures
• Create and execute regional channel sales plans
• Conduct partner trainings, enablement sessions, and joint customer meetings
• Track pipeline, forecast sales, and ensure timely closures
• Support partners with pre-sales, solutioning, and deal management
• Ensure adherence to company sales processes and reporting requirements

Ideal Candidate Profile

• Strong background in AV/VC and collaboration solution sales
• Proven experience in channel partner management and engagement
• Hands-on exposure to UCaaS, conferencing, and collaboration platforms
• Ability to drive business through indirect sales models
• Strong negotiation, communication, and presentation skills
• Self-driven, target-oriented, and comfortable handling multiple stakeholders

·      7+ years of professional experience in front-end development.

·      5+ years of hands-on experience with React.js and its ecosystem (Redux, Context API, Hooks, etc.)

·      3+ Years Exp as Lead

·      Strong understanding of JavaScript (ES6+), HTML5, and CSS3.

·      Experience with RESTful APIs, GraphQL, and WebSocket integration.

·      Proficiency in modern build tools (Webpack, Vite, Babel, etc.).

·      Expertise in state management libraries (Redux, MobX) and React Query.

·      Solid understanding of UI/UX principles and responsive design.

·      Experience with testing frameworks (Jest, React Testing Library, Cypress, etc.).

Familiarity with modern CI/CD pipelines and version control tools (Git).

Job Description

About the Role

We are seeking an experienced and hands-on Lead AI Engineer with 8-9 years of experience in developing, fine-tuning, and deploying machine learning and deep learning models, including Generative AI systems. The ideal candidate will have strong expertise in classification, anomaly detection, and time-series modeling, along with deep experience in Transformer-based architectures and modern LLM ecosystems.

This role requires technical leadership, architectural decision-making, and mentoring of AI engineers, while actively contributing to building scalable AI solutions. Expertise in model optimization, quantization, and Retrieval-Augmented Generation (RAG) pipelines is highly desirable.

Responsibilities

• Lead the design, development, and deployment of ML and deep learning models for classification, anomaly detection, forecasting, and natural language understanding tasks.
• Architect and build scalable AI and Generative AI solutions, including RAG pipelines for document search, Q&A, summarization, and enterprise knowledge systems.
• Design, train, and fine-tune deep learning models including RNNs, GRUs, LSTMs, and Transformer architectures (e.g., BERT, T5, GPT).
• Drive the fine-tuning and adaptation of large language models (LLMs) using techniques such as Supervised Fine-Tuning (SFT) and Parameter-Efficient Fine-Tuning (PEFT) methods like LoRA or QLoRA.
• Apply model optimization techniques such as quantization, pruning, and efficient inference strategies to improve latency and reduce compute and memory footprint in production systems.
• Define and implement evaluation frameworks, track model performance, monitor model drift, and drive continuous model improvement.
• Lead collaboration with data engineering, backend, platform, and DevOps teams to productionize AI solutions using scalable infrastructure and CI/CD pipelines.
• Provide technical mentorship and guidance to junior and mid-level AI engineers and contribute to best practices in ML engineering.
• Ensure clean, reproducible code, maintain experiment tracking, documentation, and version control of models and datasets.
• Stay up to date with the latest advancements in LLMs, Generative AI, and AI infrastructure, and help drive adoption of new technologies.

Required Skills & Qualifications

• 8-9 years of hands-on experience in machine learning, deep learning, or data science roles.
• Strong programming expertise in Python and ML/DL libraries such as scikit-learn, pandas, PyTorch, and TensorFlow.
• Deep understanding of machine learning algorithms, deep learning architectures, and sequence/NLP modeling techniques.
• Extensive experience with Transformer models and open-source LLM ecosystems (e.g., Hugging Face Transformers).
• Hands-on experience building Generative AI applications and RAG-based systems using frameworks such as LangChain or LlamaIndex.
• Experience with model optimization and quantization techniques (dynamic/static quantization, INT8, etc.) for efficient inference.
• Strong understanding of embeddings, vector databases, and retrieval systems (e.g., FAISS, Pinecone, Azure AI Search).
• Experience with model evaluation, monitoring, and performance optimization in production environments.
• Familiarity with containerization (Docker), experiment tracking (MLflow), and CI/CD pipelines.
• Proven ability to lead technical initiatives and mentor engineering teams.

Preferred Qualifications

• Experience fine-tuning LLMs using SFT, LoRA, or QLoRA on domain-specific datasets.
• Exposure to MLOps platforms such as SageMaker, Vertex AI, or Kubeflow.
• Experience with distributed data processing frameworks like Spark and workflow orchestration tools such as Airflow.
• Contributions to research papers, technical blogs, patents, or open-source projects in ML, NLP, or Generative AI.
• Experience designing enterprise-scale AI platforms or AI-powered products.

• Conceptualizing creative ideas with clients.
• Testing and improving the design of the website.
• Establishing design guidelines, standards, and best practices.
• Maintaining the appearance of websites by enforcing content standards.
• Designing visual imagery for websites and ensuring that they are in line with branding for clients.
• Working with different content management systems.
• Communicating design ideas using user flows, process flows, site maps, and wireframes.
• Incorporating functionalities and features into websites.
• Designing sample pages including colors and fonts.
• Preparing design plans and presenting the website structure.

• A relevant diploma in a related field.
• Proficiency in graphic design software including Adobe Photoshop, Adobe Illustrator, and other visual design tools.
• Proficiency in front-end development web programming languages such as HTML and CSS, JQuery, and JavaScript.
• Good understanding of content management systems.
• Good understanding of search engine optimization principles.
• Proficient understanding of cross-browser compatibility issues.
• Excellent visual design skills.
• Up-to-date experience with international web protocols, standards, and technologies.
• Creative and open to new ideas.
• Adaptable and willing to learn new techniques.
• Excellent communication skills.

We are looking for a hands-on iOS Developer to join our mobile team. The apt applicant must have iOS software development skills, a passion for delivering high-quality, rock-solid apps. iOS programming works closely with other app development and technical teams.

• Translate designs and wireframes into high-quality code.
• Design, build and maintain high performance, reusable, and reliable code.
• Ensure the best possible performance, quality, and responsiveness of the application.
• Identify and correct bottlenecks and fix bugs.
• Help maintain code quality, organization, and automatization.

An enthusiastic individual with the following skills. Please do not hesitate to apply if you do not match all of it. We are open to promising candidates who are passionate about their work and are team players.

• Bachelor's degree or higher in Computer Science and minimum 4 years of Software Development experience- Knowledge of Mobile automation and experience on platforms such as espresso
• Knowledge of application profiling and performance monitoring tools such as iOS profiler, AppDynamics, Dynatrace, etc.
• Excellent coding skills in an object-oriented language.
• Experience with offline storage, threading, and performance tuning
• Have published at least one original iOS app.- Understanding of Apple's iOS design principles and interface guidelines- Strong knowledge of iOS UI design principles, patterns, and best practices

You will be working with top-quality engineers who have built one of the best employee engagement SaaS platforms. You will be reporting to AVP Engineering and working closely with the Architect and other leads.

A wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts, yet maintain the quality on content, interact and share your ideas and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being at Empuls.

A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, San Francisco, and Dublin. Empuls works with over 100 global clients. We help our clients engage and motivate their employees, sales teams, channel partners, or consumers for better business results.

We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. We however assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status

• A minimum of 3yrs of coding as an iOS Developer.
• In-depth experience with Swift and Xcode.
• Up to date with the latest Cocoa and iOS trends.
• Understanding of UI Kit, Core Animation, Interactions, GCD & Networking.
• Excellent understanding of design patterns & Object Oriented Programming.
• Understanding of analytics, remote reporting and measurements.
• Experience of working with Continuous Integration (CI) and Unit Testing on iOS.
• Experience with API’s and core data.
• Excellent debugging skills.
• Experience working with Git.
• Knowledge of socket based networking desirable.
• Understanding of the iOS ecosystem (APNs, Code signing, iTunes Connect, TestFlight).