Customer Support executive

Junior Data Scientist (2–3 Years Experience)

• Strong understanding of Probability & Statistics
• Strong educational background in Statistics or Mathematics (degree/course specialization). 
• Knowledge of core Machine Learning algorithms
• Proficiency in Python
• Experience with Natural Language Processing (NLP)
• Understanding of Transformer-based models
• 2–3 years of hands-on Data Science experience
• Good analytical and problem-solving skills

About Us: At Jenya, we specialize in creating captivating content that connects with audiences on a global scale. Our team is dedicated to pushing creative boundaries and delivering exceptional results. We’re looking for a skilled Video Editor with a focus on YouTube videos and Shorts to join our vibrant team.

Position Overview: We are seeking a talented Video Editor with a strong background in editing YouTube videos and Shorts. In this role, you will be responsible for crafting engaging, high-quality video content that stands out on YouTube and other platforms. Your expertise will help us deliver visually compelling stories that resonate with viewers and drive channel growth.

Key Responsibilities:

• Edit and produce engaging YouTube videos and Shorts from raw footage.
• Develop video content that aligns with our brand’s voice and goals.
• Collaborate with content creators, producers, and other team members to ensure video content meets project specifications.
• Optimize videos for YouTube, including titles, descriptions, and metadata to maximize visibility and engagement.
• Apply effective video pacing, transitions, and effects to create a polished final product.
• Maintain organized video files and adhere to project deadlines.

Requirements:

• Proven experience as a Video Editor with a strong portfolio showcasing your work on YouTube videos and Shorts.
• Proficiency in video editing software (e.g., Adobe Premiere Pro, Final Cut Pro, DaVinci Resolve, Canva etc).
• In-depth understanding of YouTube’s platform, including trends, algorithm, and best practices for Shorts.
• Ability to create engaging video content tailored for different audiences and platforms.
• Strong attention to detail, creativity, and problem-solving skills.
• Excellent communication skills and ability to work collaboratively in a team environment.

Preferred Qualifications:

• Bachelor’s degree in Film Production, Media, or a related field.
• Experience with motion graphics, animations, and visual effects.
• Familiarity with SEO best practices and video analytics.

What We Offer:

• Competitive salary and comprehensive benefits package.
• A collaborative and creative work environment.
• Opportunities for professional growth and development.
• Alternate Saturday off

How to Apply: If you are a dedicated Video Editor with a passion for fostering a positive workplace culture and have at least 1+ year of relevant experience, we invite you to apply for this exciting opportunity. Make sure to include "Video Editor Application" in the subject line.

Join our team and contribute to our continued success as a Video Editor dedicated to the growth!

Education:

• Bachelor's (Preferred)

Shvasa is a yoga startup focussed on taking authentic yoga practices from India to the western world.

We are a team of internet entrepreneurs who love yoga as much as we love science.

Our vision is to lighten thw load of humanity one breath at a time.

The real pandemic in the world is stress, anxiety, and procrastination. Yoga has all the tools which if practiced consistently can help you reach your highest potential. Here we bring the best teachers on our platform and give them all the tools necessary to make a practitioner's journey easy and super effective.

We are a small team of calm and passionate folks who would want like-minded people, who share the love for yoga and also are the best in their respective specializations, to join our team.



• Handle the dual role of being the face of the brand to the customers, and the voice of the customer to the company.
• Handling customer queries related to Shvasa's products, brand, sales, payments and other related topics.
• Own the Live chat feature and inbound customer calls
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Create and present reports as required.
• Provide internal teams with constant feedback to improve products and processes as per valid customer needs.

Key skills required

• Proven customer support experience or experience as a client service representative
• Exposure to US customers, with excellent oral and written communication skills in English.
• Ability to independently handle queries, proactively update one's own knowledge by keeping in touch with other stakeholders.
• A customer focussed mindset with the sensitivity to handle complex queries and escalations as well.
• Ability to work in fast paced and high pressure environment
• Ability to problem solve, multi-task, prioritize, and manage time effectively Note: This is a night shift role.

Keeping abreast of market trends and product & competitor landscapes

• Leadership and communication skills
• Very skilled at MS office applications like Word, Excel, Powerpoint 
• Presentation skills
• Excellent writing skills and flair
• Interest in and understanding of the industry – often a technology-related one
• Ability to research and keep on top of industry developments
• Influencing and negotiation skills
• Aptitude for time management and organisation
• Problem-solving ability.

Responsibilities:

• Design and create services and system architecture for your projects, while working.
• Closely with the product, design and engineering team.
• Participate in brainstorming sessions and contribute ideas to our technology, algorithms and products.
• Dive into difficult problems and successfully deliver results on schedule.
• Own services related to OkCredit features in active development.
• Develop and deploy required services responsible for evolution of the overall product.
• Do server side development in golang/python preferably (or any other language).
• Deploying stuff in production in docker containers.
• Write tests.
• Invent awesome stuff to make your job easier

• Motivation to design and build reliable, elegant backend services.
• At least 2 - 5 years of backend development experience.
• Proficiency in GoLang is MANDATORY.
• Familiarity with infrastructure concepts related to docker, kubernetes is preferred.
• Familiarity with Protocol buffers. Protocol buffers are now OkCredit's lingua franca for data.
• Familiarity with message-oriented middleware like rabbitmq, google pubsub.
• Familiarity with cloud platforms like gcp, aws etc.

StoryXpress (a Techstars-backed company) is an end-to-end video platform and is an efficient and effective way of humanizing the way you promote and sell your product or services, and communicate with your customers. With a suite of professional video tools (Video Creator, Video Recorder, Video Hosting and Analytics, Video APIs, and SDKs), we help small and medium-sized businesses drive more revenue through the strategic use of video. Founded in 2014, StoryXpress has a rich community of 500K+ users including small enterprises to Fortune 500 companies.

What your role would be?

We are seeking a Front End Developer to join our core engineering team. Teams are explicitly small and built on mutual respect and high trust. It's not a fit for everyone, but when there's a fit, it’s one of the most rewarding places to work.

Job Responsibilities and Duties

We believe the best product is the one that helps users accomplish their goals while growing the business. To join us on this journey, you'll be required to:

• Build reusable code and libraries for future use.
• Ensure the technical feasibility of UI/UX designs.
• Optimize applications for performance and scalability.

Job Requirements:

You’ll thrive as a Front End Developer at StoryXpress if you:

• Have a good understanding of the core fundamentals of JavaScript
• Have 2+ years designing and implementing rich front-end experiences in React
• Are an expert in web technologies ( HTML5 | CSS3 | ES6 )
• Possess a thorough understanding of the MVC principle and JS design patterns
• Have experience with building user interfaces consuming data from REST APIs

Brownie points!

Your application would be seriously prioritized if you:

• Are a self-starter: you have started something on your own before - a startup, an open-source project, something else.
• Experienced in building and/or maintaining chrome extensions
• Indulged in projects around Data Visualization
• UX design principles and frameworks
• Are acquainted with testing frameworks and performance measurement tools

If you don’t meet 100% of the above qualifications, you should still seriously consider applying. Studies show that you can still be considered for a role if you meet just 50% of the role’s requirements. We’re building a diverse team whose skills balance and complement one another.

Why work with us?

You'll love working and growing with StoryXpress if you are comfortable:

• With and curious about working outside of a traditional narrow engineering role.
• Engaging in collaborative problem-solving with your teammates.
• Moving fast: we build, solve problems quickly, and ship often!

Ready to apply?

Are you excited at the possibility of developing an already stellar team to meet the growing needs of our platform and business? Does this opportunity to be a part of one of our young and supportive teams and solve hard problems sound amazing to you? If you share our values and enthusiasm for empowering the world, we’d love to review your application!

1. Create Exclusive Distributors (minimum 4 in 4 months) in your respective areas of operation

1. To work directly with the distributor and the sales executives in designing and implementing key marketing campaigns.

1. To actively engage yourself to collect inventory, stocks and work reports of the distributor in a

daily/weekly basis.

1. To look after smooth functioning and supply chain of the authorized distributor under your

periphery.

1. To oversee sales executive schedule and plan them accordingly.

1. To facilitate cross-functional communications among project stakeholders.

1. To actively engage yourself with core marketing policies required for business development.

1. To look after the grievances and claims arising from time to time maintaining proper

coordination with the company.

1. To actively follow other marketing strategies and instructions as and when instructed by the company.