Customer Support executive

US Market experience mandatory

- Any gender

- Shift timing: 6 PM to 3 AM

- Inhouse desk job

- Excellent communication skills

- Experience: 3 to 8 years

- Individual Contributor role

- B2B SaaS company experience mandatory

- Any graduate

- Interview process: 3 rounds (2 Video Calls + Final Face-to-Face)

- For Account Manager: M365, Azure, or Google Cloud (any one is fine)

5 days of working from the office.

A cab will be arranged for female employees.

Position Title: Account Executive- (SaaS – US Market)

Experience Level: 3-8 Years

Industry: B2B SaaS

Sales Segment: Small & Medium Businesses (SMB)

Market: United States

Employment Type: Full-time

Location: Bangalore, work from the office

Key Responsibilities

 Own the end-to-end SMB sales cycle (prospecting to close) for U.S.-based customers

 Handle inbound and outbound leads, including cold outreach

 Conduct product demos, discovery calls, and negotiations

 Build and manage a healthy sales pipeline and accurate forecasts

 Consistently achieve or exceed monthly and quarterly quotas

 Maintain accurate CRM records and sales activity tracking

Required Qualifications

 3–8 years of experience as an Account Executive in B2B SaaS

 Strong experience selling to SMB customers (not enterprise-only profiles)

 Direct exposure to selling in the U.S. market

 Proven track record of quota achievement

 Excellent communication, negotiation, and closing skills

 Hands-on experience with CRM tools such as HubSpot

 Strong understanding of U.S. buyer behavior and SMB needs

Preferred Qualifications

 Experience in fast-paced SaaS startups or growth-stage companies

 Familiarity with high-volume deal environments ($5k–$100k ARR)

 Strong consultative selling approach

 Strong understanding of U.S. buyer behavior and SMB needs

Job Title: AVP – Marketing

Experience: 5–7 Years

Location: Hyderabad

Employment Type: Full-Time

About the Role

P99Soft is looking for an experienced AVP – Marketing to build, lead, and scale an integrated B2B marketing function that drives brand awareness, demand generation, account engagement, and revenue growth. The ideal candidate will have a strong background in B2B technology/IT services marketing, with expertise in content marketing, SEO, paid media, Account-Based Marketing (ABM), inbound demand generation, partner marketing, and marketing operations.

The role requires close collaboration with Sales, SDR, Alliances, Pre-sales, Delivery, and CoE teams to execute high-impact marketing strategies that contribute to qualified pipeline and business growth.

Key Responsibilities

Marketing Strategy & Brand Positioning

• Develop annual and quarterly marketing strategies aligned with revenue goals, target industries, geographies, and service offerings.
• Define brand positioning, messaging, and value propositions focused on business outcomes.
• Manage the integrated marketing calendar and allocate budgets across marketing channels.
• Ensure consistent brand messaging across the website, social media, campaigns, sales collateral, and partner platforms.

Team Leadership & Marketing Operations

• Lead and manage SEO, Content, Social Media, Digital Marketing teams, agencies, and vendors.
• Define team KRAs, performance metrics, delivery standards, and review processes.
• Implement and manage CRM, marketing automation, analytics, and attribution frameworks.
• Build dashboards to track campaign performance, brand visibility, lead conversion, account engagement, pipeline contribution, and marketing ROI.

Thought Leadership & Content Marketing

• Develop a structured content strategy including:
• Articles
• Blogs
• White Papers
• Case Studies
• Solution Briefs
• Videos
• Webinars
• Executive Thought Leadership
• Collaborate with Leadership, Delivery, and CoE teams to transform technical expertise into customer-focused content.
• Create buyer-specific, industry-specific, and service-specific content throughout the customer journey.
• Measure content effectiveness based on engagement, lead generation, sales utilization, and pipeline influence.

Inbound Marketing, Paid Media & SEO

• Plan and execute integrated demand generation campaigns across:
• Search Marketing
• Paid Advertising
• Social Media
• Email Marketing
• Website
• Webinars
• Events
• Improve organic search visibility through:
• Technical SEO
• On-page & Off-page SEO
• Keyword Strategy
• Content Optimization
• Authority Building
• Manage landing pages, lead capture, nurturing campaigns, and conversion optimization.
• Optimize marketing spend based on qualified leads, conversion rates, pipeline contribution, and acquisition costs.

Account-Based Marketing (ABM)

• Identify and prioritize strategic target accounts in collaboration with Sales teams.
• Design personalized ABM campaigns using targeted content, executive engagement, events, and outreach.
• Align ABM initiatives with SDR outreach and partner engagement.
• Track account progression from engagement to qualified opportunities and customer acquisition.

Partner & Co-Marketing

• Execute joint marketing initiatives with ecosystem partners including:
• AWS
• Salesforce
• Databricks
• Snowflake
• Hyperscalers
• Manage:
• Co-branded campaigns
• Webinars
• Workshops
• Events
• Account development programs
• Utilize Market Development Funds (MDF) effectively.
• Ensure partner marketing activities contribute to pipeline growth and revenue generation.

Sales & SDR Alignment

• Collaborate with Sales leadership to align marketing campaigns with strategic account priorities.
• Equip Sales and SDR teams with:
• Campaign briefs
• Messaging
• Sales collateral
• Case studies
• Follow-up assets
• Define lead scoring, qualification, handover, follow-up, and feedback processes.
• Review lead quality, meeting outcomes, opportunity conversion, and pipeline progression with Sales and SDR teams.

Key Performance Indicators (KPIs)

• Marketing Strategy Execution
• Campaign Planning & Execution
• Budget Utilization
• Brand Awareness & Market Visibility
• Audience Growth
• Branded Search Performance
• Website Traffic
• Share of Voice
• Thought Leadership
• Content Performance
• Content-Influenced Pipeline
• Qualified Inbound Leads
• Sales Accepted Leads (SAL)
• Marketing Qualified Leads (MQL)
• Opportunity Creation
• Marketing-Sourced Pipeline
• Cost Per Qualified Lead (CPQL)
• Organic Search Performance
• SEO Performance
• Conversion Rate Optimization
• Account-Based Marketing Performance
• Target Account Engagement
• Pipeline from ABM Campaigns
• Partner Marketing Performance
• MDF Utilization
• Marketing Analytics & Reporting
• Data Accuracy
• Campaign Turnaround Time
• Team Performance
• Agency Management
• Marketing-Sourced Revenue
• Marketing-Influenced Revenue

Required Skills

Marketing

• B2B Marketing
• IT Services Marketing
• Technology Marketing
• Digital Marketing
• Demand Generation
• Inbound Marketing
• Performance Marketing
• Brand Strategy
• Marketing Strategy
• Marketing Planning
• Campaign Management
• Marketing Operations
• Marketing Automation
• Marketing Analytics
• Marketing Attribution
• CRM Management
• Budget Management

Content & Brand

• Content Marketing
• Thought Leadership
• Content Strategy
• Copywriting
• Case Studies
• White Papers
• Solution Briefs
• Webinars
• Executive Content
• Brand Positioning
• Messaging
• Value Proposition Development

Digital Marketing

• SEO
• Technical SEO
• On-page SEO
• Off-page SEO
• Keyword Research
• Paid Media
• PPC
• Search Marketing
• Social Media Marketing
• Email Marketing
• Lead Nurturing
• Landing Page Optimization
• Conversion Rate Optimization (CRO)

Demand Generation

• Lead Generation
• Inbound Lead Generation
• Lead Qualification
• Lead Scoring
• Pipeline Generation
• Funnel Management

Account-Based Marketing

• ABM Strategy
• Personalized Campaigns
• Target Account Engagement
• Enterprise Marketing

Partner Marketing

• Co-Marketing
• Alliance Marketing
• Partner Marketing
• MDF Management
• Ecosystem Marketing

Sales Alignment

• Sales Enablement
• SDR Collaboration
• Opportunity Management
• Pipeline Management
• Revenue Marketing

Leadership

• Team Management
• Stakeholder Management
• Cross-functional Collaboration
• Agency Management
• Vendor Management
• Performance Management

Analytics

• Marketing Dashboards
• Reporting
• KPI Tracking
• ROI Analysis
• Data Analysis

Preferred Experience

• 5–7 years of experience in:
• B2B Technology Marketing
• IT Services Marketing
• Digital Engineering
• Cloud
• Data & AI
• SaaS
• Enterprise Solutions
• Minimum 3 years leading an integrated marketing or demand generation function.
• Experience marketing to USA or international enterprise markets.
• Experience with long B2B sales cycles and enterprise buying processes.
• Experience working with Sales, SDR, Alliances, Delivery, and Pre-sales teams.
• Exposure to partner ecosystems including:
• AWS
• Salesforce
• Databricks
• Snowflake
• Other Hyperscalers

Educational Qualification

• Bachelor's degree in Marketing, Business Administration, Communications, Technology, or a related field.
• MBA is preferred.

P99soft is an equal-opportunity employer

P99soft is an equal-opportunity employer. At P99soft, we are committed to providing equal employment opportunities regardless of job history, disability, gender identity, religion, race, color, caste, marital/parental status, veteran status, or any other special status. We stand against the discrimination of employees and individuals and are proud to be an equitable workplace that welcomes individuals from all walks of life if they fit the designated roles and responsibilities.

Strong Lead Product Designer/ Sr product designer/ Product design manager Profile

Mandatory (Experience 1): Must have a minimum 6+ years of hands-on Product Design experience with product companies

Mandatory (Experience 2): Must have experience leading a team or mentoring junior designers (not a pure people manager)

Mandatory (Design Craft): Strong design craft with deep expertise in UX, interaction design, design systems, prototyping, problem-solving, and user-centered workflows. Should be able to individually assess and elevate design quality.

Mandatory (Collaboration): Proven ability to collaborate closely with Product, Engineering, Research, and cross-functional teams. Must have driven design-led projects, influenced product roadmap, and balanced short-term and long-term design priorities.

Mandatory (Portfolio): Portfolio or team-led work showing shipped, real-world product impact, improved user journeys, solved UX breakage, and scaled design quality across multiple products/features.

Mandatory (Company) - Well funded / Top Product Companies

Mandatory (Note): CTC is not flexible, ESOP can be based on candidate current compensation structure

Mandatory (Role): This is mix role (Team management + Hands-on)\

MERN Stack Developer will work closely with the cross-team to discover effective and elegant solutions to complex problems.

·         Excellent knowledge of HTML, CSS, Material-UI and Responsive.

·         Strong concepts of Javascript, ReactJs, NextJS.

·         Should have Excellent Experience of Node.js.

·         In-Depth knowledge of Express Js, JavaScript, TypeScript,

·         Should have experience in MongoDB, My SQL, GraphQL, and any graph Database

·         Experience working with REST APIs, and Sockets.

·         Ability to Identify and fix production and non-production application issues as a part of the deployment.

·         Good Knowledge of AWS - Beanstalk, Cloud Watch.

·         Good Knowledge of JSON, API, and JWT.

·         Good to have Agile/JIRA/ Continuous Deployment experience.

·         Ability and willingness to manage multiple projects/tasks.

Job Responsibilities:

·         Should have completed B. Tech in IT / CS.

·         Understanding accessibility and security compliance (Depending on the specific project)

·         Understanding fundamental design principles behind a scalable application.

·         Good communication and language skills.

·         Strong focus on performance optimizations, caching, and scalability.

·         Ability to deal well with ambiguous/undefined problems; ability to think abstractly

Roles and Responsibilities for Android Developer(2-4yrs)

• Creating Android Apps using native technologies set Java, Kotlin, Android studio.
• Developing, releasing, and maintaining Android Applications and also coordinate and participate in the backend coding, API development, and testing.
• Ability to participate in the design process also, be able to understand user experience and work with design team accordingly.
• Good understanding of the latest Android features and libraries such as Retrofit, Volley, SQLite, RxJava.
• Good understanding of designing architecture such as MVC, MVP, MVVM.
• Familiarity with RESTful APIs, SDK integration, Firebase, and Analytics platforms.
• Good Knowledge in OO design, JAVA, Kotlin, RESTful APIs, JSON, Android SDK, Eclipse and Android Studio and also AWS.
• Knowledge of SQLite, Graph & Chart API and other Google APIs and UI & UX designing.
• Optimizing performance for the apps and keep up to date on the latest industry trends in the mobile technologies.
• Good grasp of algorithms, design patterns, memory management, and multithreaded programming.
• An experience with other technologies like iOS development, swift, react native, php, APi development, DB programming can be a big plus.
• Experience in dealing with Google play store communication, app rejection, iTunes Apple store.

Desired Candidate Profile

• Must have at least 3 years of experience in native android development.
• Must be graduate with computer science subjects or MCA.
• Must be good in both written and verbal English.
• Must have research skills, ability to troubleshoot and work on exceptions is top priority.

• Excellent Java programming skills.
• Experience in Web application Technologies like JAVA/JSP, HTML, Javascript, and CSS.
• Development experience using Java Spring Boot, Maven
• Knowledge and Experience in using REST API
• Experience in Database Query Languages.
• Experience in designing new application framework or migrating to new framework architecture, redesign, working on POC
• Should be open for understanding debugging the architecture of legacy systems and suggest changes wherever applicable.
• Experience in frameworks like Spring, Hibernate
• Experience in Multi-tier development/deployment of Web Application
• Experience in Producing and Consuming RESTful Web Services
• Strong in developing complex SQL Scripts to generate reports
• Familiarity in Maven, Gitx
• Familiarity in Unit Testing (JUnit)
• Familiarity with Continuous Integration tools (Jenkins etc)

Certified Ethical Hacker Requirements:

• Bachelor’s degree in Information Technology or Computer Science.
• CEH Certification.
• Proven work experience of at least 2-5 years as a Certified Ethical Hacker.
• Effective Programming Skills required but not limited to HTML, JavaScript, Python, PHP, SQL etc.
• Advanced knowledge of networking systems and security software.
• In-depth knowledge of parameter manipulation, session hijacking, and cross-site scripting.
• Technical knowledge of routers, firewalls, and server systems.
• Good written and verbal communication skills.
• Good troubleshooting skills.
• Ability to see big-picture system flaws.

• B.Tech/B.E.(IT/Computers), B.Sc( Computers), MSc (IT), BCA (Computer) or any equivalent graduation or post-graduation

Job Description

We are looking for a couple of awesome Product Support Engineers for our own software product Enpass password manager (www.enpass.io) which is being used by millions of end users worldwide and is available for iOS, Android, Windows, Mac, and Linux. It is a tech-oriented application, localized in 33 languages and has a vast and varied user-base, offering a wide scope of learning in every aspect of software testing and support.

This position requires well-rounded product support experience of 1 year. Further, it requires good command over specific OS internal settings, multitasking, mentoring, ability to assign and manage tasks for others and communication (written and oral) skills.

RESPONSIBILITIES

• Provide first, second and third tier (L1, L2, L3) product support via email, Social media, and our Forums.

• Researching, diagnosing, troubleshooting and identifying solutions to resolve customer issues in using Enpass.

• Monitoring application processes, application logs and taking appropriate resolution actions in case of failures.

• Ask customers targeted questions to quickly understand the root of the problem.

• Resolving all customer issues in a time bound manner. Comply with the SLA for issue resolution.

• Work closely with technical teams to investigate complex issues and enhance the quality of existing products.

• Document and follow-up of customer suggestions for continued improvements to Development Team.

• Provide daily metrics and reports on tickets; maintain the ticketing system and the tickets.

• Constantly Improve Product Knowledgebase to use internally and a FAQ.

• Work on improvement of customer's FAQ and User manual.

• Taking ownership of customer issues reported and seeing problems through to resolution.

SKILLS & QUALIFICATIONS

• Bachelors or Masters (Computer Science / Electronics / Electrical / IT / Computer Applications / Software Engineering).

• 1 to 2 years of related work experience required. Previous product support experience from a tech-oriented software product is a plus.

• Technically sound and well versed in working with different cloud services, OS configurations & settings, networking basics and in-outs of software operations.

• Knowledge of SQL, XML, JSON is a plus.

• Ability to troubleshoot the cause of technical problem in using software.

• Good interpersonal skills; well organized, detail oriented; multitasking; strong oral and written communication skills; previous experience in conducting basic troubleshooting of software via email, online web tools.

• Ability to mentor and assign and manage tasks for others.

• Ability to troubleshoot the tickets to determine the root cause of problems in a timely manner.