Customer Support executive

We are seeking experienced Mainframe Z/OS System Programmer/Admin to manage z/OS environments.

Job Title - Mainframe z/OS System Programmer

Experience - 4-8 Years

Location - Bangalore, Chennai, Pune [Hybrid/Remote]

Notice Period - Immediate Joiners Preferred

Job Overview

We seek an experienced Mainframe z/OS System Programmer to manage and support z/OS environments. The role includes system upgrades, performance monitoring, installations, troubleshooting, and expertise in ISV tools, JCL, scripting, and system utilities.

Key Responsibilities

1. Administer and support z/OS mainframe systems.
2. zOS install and upgrade, PTF patch apply
3. ISV tools installation and upgrade
4. Parmlib, Proclib 
5. Perform SMP/E & Non-SMP/E installation of ISV products and manage upgrades (z/OS V2.5/V3.1).
6. Configure and manage JES3/JES2, Sysplex, and related components.
7. Configure and monitor TSO/E, ISPF, and basic scripting in REXX/CLIST.
8. Plan and execute z/OS upgrade and maintenance roadmaps.
9. Monitor system performance using tools like SMF and z/OS Health Checker.
10. Support mainframe storage management (SMS/DFSMS) and backup/recovery processes.
11. Resolve incidents using appropriate tools and perform diagnostics as required.
12. Candidates with prior experience as a z/OS System Programmer, specializing exclusively in z/OS administration, are encouraged to apply.

Preferred Technical Skills

1.     Mainframe zOS Admin

2.     zOS install and upgrade, PTF patch apply

3.     ISV tools installation and upgrade

4.     Parmlib, Proclib 

Note

The candidate must have prior experience working as a z/OS System Programmer with hands-on expertise in managing complex mainframe environments. 

We at BlackPapers Sarthies (P) Ltd. Have an opening for Sales Executive (Business Growth Consultant) at our Delhi Office Located , at (office -404/402, C- 25 Bartwals, Guru Nanak Pura, Laxmi Nagar, Delhi-110092.)

We provide Business Management Consultancy Services related to Compliance, Management and Fundings to NGOs and Business like 12A, 80G, project reports, FCRA etc. (for more visit to our website www.blackpapers.in).



Job Description

We are looking for a passionate Sales Executive (Business Growth Consultant) to join our sales team and a passion for sales. The sales Executive's Responsibilities include generating leads, making sales calls, continuously updating our CRM database, and meeting sales targets. To be successful as a sales executive you should be an inspired self-starter and able to drive sales growth. Ultimately, a top- notch sales executive should be able to build reports with customers and close sales.



Roles and Responsibilities -

1.Setting up sales team and Developing sales strategies.

Researching prospects and Generating leads.

2.Contacting potential and Existing customers on the phone, by email, and in person.

3. Handling Customer queries, and complaints.

4. Preparing and sending quotes and proposals.

5.Managing the sales process through specific software programs.

6. Building and Maintaining a CRM database.

7. Daily Meeting, weekly, and Monthly Sales targets. And diligently working towards achieving the sales target.

8. Participating in sales team meetings.



Qualifications

1. Any Bachelor's Degree /Post Graduation(preferred).

2.Freshers And Experienced both preferred.



Other Skills

1.Objection and Rejection Handling.

2.Build and maintain strong and long-lasting customer relationships.

3.Provide after-sales support and resolve customer issues.

4. Knowledge of Compliances( preferable).

▪ Acting as relationship manager for the Paid customers of NoBroker.

▪ Building sustainable relationships and trust with customer accounts through open and interactive

communication.

▪ Identifying and assessing customers’ needs.

▪ Servicing customer in finding the right tenant /house as per the requirement of customer.

▪ Dialing outbound and attending inbound calls from customers and leads.

▪ Using internal tools and methods to provide best possible service to the customer.

▪ Negotiating with leads on behalf of customers.

▪ Keeping customers up-to date on the progress of his account.

▪ Following communication procedures, guidelines, and policies.

▪ Going the extra mile to provide excellent customer service.

Responsibilities :

- Knowledge of Node.js and frameworks available for it {such as NestJS, Express, StrongLoop, etc.}

- Experience in Database, Postgres Preferred.
- Integration of user-facing elements developed by front-end developers with server-side logic
- Writing reusable, testable, and efficient code
- Design and implementation of low-latency, high-availability, and performant applications
- Implementation of security and data protection
- Integration of data storage solutions 
- Strong proficiency with JavaScript

• Should be independent contributor.
• Writing individual user stories that are very clear and concise and are easy to understand and implement by the development team.
• Identifying related user stories and epics, grouping them into themes as necessary and documenting the interrelationship and associated business process flows as necessary
• Prepare EPICS, Themes , User Stories and maintain product backlog, release backlog
• Constantly groom user stories, update acceptance criteria and keep the backlog up-to date
• Reviews, explain, orally, visually user stories, functional aspect of the system
• Participate in sprint review meetings, accept stories that meet the user acceptance criteria
• Manage changes to the stories, split user stories as appropriate
• Preparation of Documentation, Help files, and other project documentation to assure quality of the products and tests to be developed.
• Serve as a liaison with the business community and IT to ensure that changes are understood.
• Promptly escalate issues, which affect product delivery and quality that are beyond scope of influence and report same to Project Lead/technical lead

• Experience in functional decomposition of requirement in a logical manner.
• Ability to articulate functional acceptance criteria.
• Ability to draw visuals manually or using any tool to present functionality and system behavior
• Ability to interview users and capture user requirement as stories
• Client interactions during the project/product life cycle
• Good analytical skills
• 3-5 years of experience in Agriculture domain.
• Over all understanding of ERP, SCM, CRM kind of business process for better comprehension
• At least 1 full life cycle development experience of Concept to Delivery
• Hands on tools like JIRA, TFS kind of requirement management repositories
• Working experience of 3-5 years of Agile based projects as B.A. and aware of all nuances of Agile, SCRUM methodologies.

Office Location: Goregaon Mumbai

Position description:

2+ years of development experience with mobile application development for Android.

Primary Responsibilities:

• Work closely with the core team for coming up with new features and implementing them
• Work on new products and services
• Provide support to existing applications
• Integrate REST services into mobile applications

Required Skills:

Mandatory: Passionate about sports, Problem solving, Team player, Target & Result oriented.

Functional Skills: Kotlin, Retrofit, Room Db, GSON, (Room/SQLite), MVVM, MVP, MVC, Work Manager, Rx java, Dagger 2, Recyclerview, Custom Solutions & Custom Views, GIT & JIRA.