Customer Support executive

Description of Role

• We are looking for an enthusiastic analytically minded data driven BI Consultant/Developer role in Mumbai based Data & Analytics team
• The Business Intelligence consultant/developer is a member of the analytics team whose focus is to provide hands-on consulting and
• · Understand and document the reporting business requirements, processes and workflows developing both written and visual depictions of requirements and process flows.
• · Work closely with BI product manager & lead dashboard design and information presentation ideation meetings with business stakeholders. 
• Works extensively in Tableau Desktop, MS Power BI designing and building highly customized dashboards to provide stunning visual anal build assets like datasets, reports and dashboards using tools like Tableau, Powerbi & dataiku for internal customers within investment (Performance, Marketing, Sales etc.)

Key responsibilities

• · Builds Tableau/Power BI Data Models utilizing best practices, ensures data accuracy and ability to blend with other certified data sources.
• · Understand Analytics & Business Intelligence framework and partner with Analytics Technology & Enterprise reporting Technology team to build & deploy reports and dashboards.
• · Evaluate data sources and technology options, recommend appropriate solutions.
• · Build and maintain a reporting data dictionary and data lineage.
• · Perform data analysis, data mapping, and develop ad hoc queries.
• · Write SQL queries, stored procedures, and scripts, ETL jobs.
• · Perform QA testing of developed deliverables and assist with User Acceptance Testing
• · Manage the prioritization, logging and tracking of user related issues, defects, enhancements, and work requests.

Experience and Skills

• · Analytic and data driven mindset with a finesse to build dashboards that tell a story.
• · Strong communication skills, interacting effectively with quantitative colleagues as well as less technical audiences.       
• · Minimum of 5 years of proven experience creating Dashboards, Reports and Visualizations with interactive capabilities.
• · Minimum of 5 years’ experience in business/data analysis and data preparation
• · Minimum 2 years of experience in working with big data & building data apps using Python.
• · Broad industry knowledge of investment management a plus
• · Excellent verbal and writing skills in English.
• · Excellent time management and ability to work under pressure to meet tight deadlines.
• · Maintain a strong commitment to quality. 

About the Role

StepSecurity is a pioneering cybersecurity startup focused on securing CI/CD pipelines. Our mission is to help developers safeguard their software supply chains by offering robust security solutions tailored to modern development practices.

In a short span, StepSecurity has garnered significant traction within the developer community, making strides in enhancing the security of CI/CD pipelines globally.

About the Role

This role is integral to amplifying StepSecurity's presence among enterprises and conveying our unique value proposition. The creation and distribution of compelling content across channels frequented by technical and economic buyers are paramount.

We believe that impactful content stems from compelling storytelling. Stories about our company's mission, the evolution of StepSecurity, user benefits, and product development are all narratives waiting to be shared.

The primary responsibility of this role is to extract these stories from our team and present them in an engaging manner to our audience. Ensuring that the content resonates with developers and reaches them through the right channels is crucial.

Why Us?

• Opportunity to work with a leading cybersecurity startup.
• Engage with a passionate community and evangelize a transformative product.
• Supported by prominent VCs and industry leaders.
• Fully remote work environment with no office constraints.

What Will You Be Doing

• Identify content gaps and create targeted content to fill them. Potential content types include website content, blog posts, YouTube videos, email newsletters, social media posts, case studies, and tutorials.
• Discover the best channels to reach developers and generate interest through strategic content creation.
• Develop and implement strategies to drive community engagement and product usage growth.
• Disseminate content across relevant forums and communities.

Who Would Be a Good Fit

• 2+ years of experience in product marketing/growth roles. Ideal experience range: 2-5 years.
• Familiarity with tools and terminologies used by developers.
• A background in software engineering is a significant advantage.
• Strong writing skills and a growth-oriented mindset.
• Ability to explain complex technical concepts in a simple, engaging manner.
• We value entrepreneurial spirit. If you have experience as a startup founder or are between ventures, we encourage you to apply.

Who May Not Be a Good Fit

• Candidates who are fresh out of college.
• Those lacking experience with developer-focused products.
• Professionals with only B2C growth/marketing experience.

• 2-5 years of software development experience especially in web development with open source technologies like PHP, Linux, etc.
• Good experience in object-oriented programming/modular programming.
• Strong understanding of MVC design patterns and frameworks.
• Exposure to PHP framework Laravel is mandatory.
• Knowledge of Flutter is a plus.
• Knowledge of fundamentals like traits, namespace, OOPS, and interfaces will be preferred.
• Ability to do hands-on coding and pro-actively drive emphasis on quality, maintainable code.
• Ability to pick up new technologies quickly and effectively.
• Well-informed about all the latest technologies and developments in the industry.
• Self-motivated and Self-Starter - Looking for candidates who can jump in quickly without a lot of direction.
• Attention to detail and ability to conceptualize a concept.

1. Must possess strong hands-on testing experience of e-commerce Applications and e-commerce platforms, preferably Magento, and Drupal.
2. Sound Knowledge of test automation frameworks including designing, maintaining & improving Knowledge of Zephyr, Behat, and BackstopJS QA tools.
3. Detailed knowledge of cross-platform testing and environments.
4. Well-versed in Defect Tracking & Reporting
5. Writing test scenarios and robust functional test cases based on the use case and requirements
6. Solving complex problems; taking a new perspective on existing solutions; exercising judgment based on the analysis of multiple sources of information.
7. Analyzes test results and recommends corrective actions.
8. Should have strong Analytical and Logical abilities.
9. Good to Have Skills: Experience in Agile Scrum methodology or CSTE/CS QA/ISTQB certification

• 7 - 10 years of relevant Business Development for product and services companies targeting Analytics / IT sales /staffing Technology companies.
• Must have generated a minimum of $1-2M revenue in the last 12 months
• Experience in North American Market Lead Generation is mandatory

• Proven experience in a customer support role 
• Track record of over-achieving performance
• Strong listening, written and verbal communication skills
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• Must be fluent in English & Hindi
• Ability to work in shifts

• If you have worked in a fin-tech company
• If you have worked in a B2C tech startup