Customer Support executive

Job Description

• Job Title:- Jr. Dot Net Developer- Asp.net / MVC / .Net Core
• Location:- WFH(temporary), Timing:- 10am to 7pm
• Employee Strength:- 20
• Days:- 6 days working 2^nd and 4^th Sat holiday
• Experience: 1yr to 2yrs
• Industry: IT-Software / Software Services
• Functional Area: IT Software - Web Application Programming, Maintenance 
• Role Category: Programming & Design
• Key Skills:- Asp.Net, MVC, .Net Core, C#, MSSQL Server
• Education- Tech/B.E./ B. Sc/ MCA/ M. Sc/ M. Tech

Experienced in

• Experience with *http://asp.net/">NETMVC/C# & database analysis, design and querying with SQL Server including Visual Studio 2019, Angular JS, C#.NET, http://asp.net/">ASP.NET, MVC, WCF Web Services...etc.
• Knowledge of Design Patterns
• Experience working with distributed items
• Expecting developer can work individually or in a team
• Experience with MVC, C#, SQL Server
• Experience with jQuery, HTML5, XML, JSON &CSS.

Job Summary:

We are seeking a highly skilled and experienced Customer Success Manager to build and lead our team of agents based in India. The Customer Success Manager will be responsible for building a high-performing team to ensure that our customers receive high-quality support for Monarch products over chat and phone. The primary goal of this role is to ensure high customer satisfaction and timely resolution of issues, while also empowering our customers to self-service their issues first.

Responsibilities:

• Staff and properly resource a 24/7 support organization that is available globally to meet Monarch customer needs.
• Set performance goals for the team and ensure that they are met or exceeded.
• Define and implement a scalable support model to accommodate growth and changing customer needs.
• Develop and maintain customer service procedures, policies, and standards to ensure consistency and quality of service.
• Continuously improve the support process, tools, and resources to ensure efficiency and effectiveness.
• Own the Key Performance Indicators (KPIs) for customer support and regularly report on performance against these metrics.
• Empower customers to self-service resolve their issues by providing them with the necessary resources and guidance.
• Train and coach agents on effective communication and problem-solving techniques to improve their performance.
• Build and maintain strong relationships with customers to ensure loyalty and retention.
• Collaborate with cross-functional teams, including Engineering, Product Management, Service, Delivery Operations, Manufacturing, and 3rd Party Dealers, to identify and resolve customer issues.
• Manage and maintain a positive and supportive team culture, encouraging collaboration and accountability.

Qualifications:

• Bachelor's degree in business, management, or a related field.
• Minimum of 5 years of experience in customer support or related fields.
• Experience building and managing a team of agents in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Strong analytical skills with the ability to analyze data, identify trends, and develop insights.
• Proficient in using customer support tools such as Zendesk, Freshdesk, or similar.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Knowledge of Agriculture Products and Farming is a plus.
• Knowledge of the Monarch product line or similar technical field is a plus.
• Flexibility to work in different time zones.

Applications through email only.

Please visit the below URL to participate -

https://ukti.co.in/jd_writer.html

About Role

The Writer will play a key role in daily operations, eventually managing a growing team of content creators in the capacity of a Manager/Editor.

The role demands someone proactive (getting to work instead of waiting for instructions) with killer written communication skills. The candidate must hold a deep belief in the power of words and should have some understanding of the purpose of content creation for brands. The candidate should also be familiar with content marketing and the SaaS space.

The role entails a training period of 2 months, during which structured sessions are delivered to help writers excel in their role. Since this is a small and early-stage setup, opportunities to learn, grow and don multiple hats will be in plenty

The Writer will be trained on different types and formats of written communication – blogs, articles, whitepapers, website copy, various marketing collateral.

Roles and Responsibilities

The Writer will be responsible for the following:

• Creating well-researched and punchy content pieces
• Creating content in line with brand and editorial guidelines
• Developing an understanding of the brand and its audiences
• Staying up-to-date with industry developments in the content and marketing spaces

What is Ukti Looking For?

As a Writer at Ukti, you would need to be:

• A minimum of two years of experience in B2B SaaS writing is required
• Detail-oriented
• Creative
• Empathetic
• A problem solver
• A team player
• Able to perform well in high-pressure situations

The Writer must possess the following skills:

• Critical thinking
• Time management
• Clarity of thought
• Leadership
• Strong interpersonal and business communication skills
• Proficiency in verbal and written English
• Familiarity with MS Word
• Ability to work independently and take ownership

Hiring Process

The hiring process consists of two written rounds that assess the candidate’s communication skills and linguistic proficiency, followed by an in-person/video interview where the details of the position are discussed

To participate please visit Careers page at ukti.co.in

About Rocketlane

Rockeltane is a fast-growing SaaS startup in the customer onboarding category and has raised $21M in capital (https://twitter.com/RocketlaneHQ/status/1483821563195850753">we rapped about it!) from global VCs such as 8VC, Nexus Venture Partners, Matrix Partners India, and super angels like Gokul Rajaram and Girish Mathrubootham.

Thanks to the rapid early traction and customer love the product has garnered globally from the likes of LinkSquares, AppCues, ContractPodAI, Chargebee, parcelLab, etc., we have been recognized as a Leader in the Client Onboarding category on G2 within six months of product launch.

With a mission to deliver chaos-free, consistent, accelerated, and delightful customer journeys through its purpose-built software the company was founded in April 2020 by second-time entrepreneur trio - Srikrishnan, Vignesh, and Deepak. Previously, the trio built a successful in-app messaging startup that was acquired by Freshworks (NASDAQ: FRSH) in 2015.

Rocketlane became the https://www.producthunt.com/posts/rocketlane"> #1 Product of the Day on Product Hunt on the day we launched it. We are now building a global and diverse workplace that will empower passionate problem-solvers to innovate, collaborate, do their best work, and see the next phase of hyper-growth together! 

What’s the opportunity?

Are you a front-end developer looking to fast-track your learning and growth? Have you looked at world class products like Asana, Notion, or Airtable, and felt “I wish I were part of the early team that built these products”?

At Rocketlane, we’re a team that has previously built and rolled out globally successful SaaS products used by tens of thousands of customers. We’re laser focused on delivering a world class new product again, and looking for an ambitious front-end engineer to join our existing team of 9 engineers.

If it excites you to think of a fast paced start-up environment, building something big from scratch, breaking down new problems, creating well structured UI components, executing on pixel perfect design, paying great attention to every little interaction detail, and doing demos of your work every Friday with a happy and passionate team, then this is the right opportunity for you.

Some of the tech problems you get to work-on as a front-end developer would include building real-time collaboration experiences across our product, building live document editing and modern spreadsheet experiences from scratch, creating flexible new Kanban-style views of work tasks, and crafting cool new UI components and interactions that we will use across our product.

About you:

• Knowledge in the following areas
• React
• SPA Framework patterns
• Hands-on experience in HTML, CSS, SASS & Object Oriented Javascript
• Worked with features provided by browsers (Caching / Storage / Compatibility etc )
  
  

Nice to have:

• Familiarity with AWS
• Experience with startups or early stage teams
• Knowledge of module bundlers like Webpack 

What’s in it for me?

• Great opportunity: Rocketlane genuinely cares about everyone we hire. You’ll learn new things and grow no matter how experienced you are; you will be working with founders who have more than three decades of collective experience in building significant B2B SaaS startups. 
• Great team: Work with a world-class, high-velocity team that truly embodies the values of empathy, curiosity, and customer-centricity. Check out thehttps://www.linkedin.com/feed/hashtag/?keywords=rocketlane_meet_the_team"> MTT(Meet The Team) videos on our LinkedIn. 
• Great culture: An open, fun, and exciting startup culture that empowers its people to champion big problems with the freedom to think and innovate.
• Growth:  You could easily and quickly transition into other roles you might like.
• Impact: You get to be part of a global, passionate team in a fast-paced and growth-oriented environment. The team has a work philosophy of being high on ambition, ownership, and a bias for action.
• Monetary rewards and benefits: Competitive salary, flexible leave policy, and more! 

Company Overview: Vision 360 Visionary Business Solutions Private Limited is a rapidly growing business consulting firm that provides comprehensive solutions to businesses in various industries. We are committed to providing our clients with exceptional service and innovative solutions that help them achieve their goals.

Job Overview:

We are looking for an experienced HR Manager to join our team. The HR Manager will be responsible for managing all aspects of human resources, including but not limited to recruitment, employee relations, performance management, compensation and benefits, and compliance. The successful candidate will be a strategic thinker with excellent communication and leadership skills.

Key Responsibilities:

• Develop and implement HR policies and procedures that are aligned with the company's goals and objectives.
• Manage the full cycle of recruitment, including sourcing, screening, interviewing, and onboarding new employees.
• Foster positive employee relations and provide guidance and support to employees on HR-related matters.
• Manage performance management processes, including setting goals, conducting performance reviews, and developing performance improvement plans.
• Manage compensation and benefits programs to ensure competitiveness and compliance with relevant laws and regulations.
• Ensure compliance with labor laws and regulations and maintain accurate HR records.
• Develop and implement employee training and development programs.
• Oversee the administration of the company's employee engagement programs.
• Develop and maintain effective relationships with key stakeholders, including managers, employees, and external partners.

Qualifications:

• Bachelor's degree in Human Resources, Business Administration or a related field.
• At least 5 years of experience in HR management, preferably in a consulting or professional services environment.
• Strong understanding of HR policies, practices, and regulations.
• Excellent communication and interpersonal skills.
• Demonstrated leadership skills and ability to manage a team.
• Strong analytical and problem-solving skills.
• Ability to work independently and as part of a team.

We offer a competitive salary package, a positive and dynamic work environment, and opportunities for growth and development. If you are passionate about HR and are looking for an exciting new opportunity, we encourage you to apply for this position.

• Proven experience as a .NET Developer in at least one of the .NET languages (e.g. C#) and HTML5/CSS3
• Working experience with SQL Server or other RDBMS
• Working experience on entity Framework.
• Has designed large and complex enterprise web application and RESTful services (Web API) using the .Net technology stack.
• Must possess strong understanding on OOPS concepts
• Write functional code with a sharp eye for spotting defects.
• A team player and excellent communicator.
• Work with internal teams to design, develop and maintain software.
• Participate in requirements analysis
• Collaborate with internal teams to produce software design and architecture
• Write clean, scalable code using .NET programming languages, W3C standard complaint, cross border compatible HTML pages
• Test and deploy applications and systems
• Revise, update, refactor and debug code
• Develop documentation throughout the software development life cycle (SDLC)

• Develop digital marketing strategy by studying economic indicators, tracking changes in supply and demand, identifying customers and their current and future needs, and monitoring the competition.
•  Plan and execute all digital marketing, including SEO/SEM, keywords, marketing database, email, social media and display advertising campaigns.
•  Plan, monitoring & maintaining company online presence on social media.
•  Employing online marketing analytics to gather information from web and social media pages.
•  Measure and report performance of all digital marketing campaigns, and assess against goals.
•  Acquire insight in online marketing trends and keep strategies up-to-date.
• Manage all digital marketing channels - FB, Insta, Marketplaces such as Amazon, Flipkart.
• Ability to execute campaigns across all online selling platforms. 
• Prepare and manage digital marketing budgets, analytics & reports.

Detailed Job Description / Essential Duties and Responsibilities:

The role requires deep expertise in delivering modern web application solutions on the Open Source Tech platform, as well as ability to communicate how these solutions drive business value. Detailed responsibilities include -

• Lead Engineering team and ensure customer requirements and needs across the current and future targeted segments are met.
• Work with Product Owner / US counter parts / SME’s to understand the requirements and prioritize development efforts.
• Work in capacity of Scrum Master role and manage development through Agile - Scrum framework. Activities include Sprint planning, Preside Scrum meetings, Sprint Retrospective, Publish reports, etc.
• Responsible for creating User stories, Epics in Project management tool based on the requirements received from various stakeholders including clients.
• Manage all aspects of engineering operations including Product Design, Development, Testing and Deployment.
• Architect the applications / providing recommendations to choose the right technologies for the products to be built.
• Manage Operational efforts for the contracted clients and ensure the SLA’s with required quality are met.
• Manage Product support team and ensure the SLA’s for response and resolutions are provided to client that meets or exceeds the customer’s expectations.
• Build / Guide Developers in building Full-Stack Web applications at Internet scale.
• Code Review and provide feedback to ensure timely delivery with required quality.
• Programming in MEAN stack or similar open source technologies and framework
• Data Modelling using NoSQL and Relational Database management Systems
• UI / UX Design and Implementation
• Web Development with BootStrap, Angular Material, and other libraries
• Develop Data / File parsing programs using Python or other programming languages
• Create methods and algorithms for data analysis and optimization
• Develop curriculum for talent development, Knowledge Sharing, etc.
• Establish and maintain cooperative working relationships with all stakeholders involved.
• Willing, capable and excited to roll up the sleeves to code when needed.
• Having exceptional expertise in one of the following areas –
  • Backend / Front end Web Application Framework
  • Serverless Architecture
  • Micro Services Platforms
  • AWS Services