Call Centre Executive | Indore

Job Description:

Production Assurance and Maintenance Activities

1. Production Assurance L2 and L3 activities (Incident reporting and management, Incident resolution and RCA, Real time communication, Assigning defect severity and triaging, On-call Support, UAT support and deployment)

2. Application Maintenance (Software maintenance, Disaster recovery Planning and support, Business Continuity planning and support, Application documentation, Release Management activities, Configuration management, Change Control documentation, Metrics reporting etc

Development Activities

1. Business Requirements (BRD Reviews, Impact analysis and high level estimation)

2. High Level Design

3. Low Level design

4. Build (development, Unit Testing, Code reviews and static performance reports)

5. User Acceptance Testing Support (Defect resolution etc)

6. Performance testing Support and issue resolution

7. Implementation and Control (Implementation support and Post implementation support)

8. Configuration Management

9. DOcumentation and Reporting

Responsibilities:

 • Managing all Network equipment and ensuring uptime

 • Attend the Incident Management calls.

 • Create diagrams as per the requirements with respect to process and locations.

 • Making configuration changes to devices, if any

 • To keep updating the documents.

 • Monitoring the network to determine capacity usage and escalate/ recommend necessary steps wit seniors.

 • Resolution of network faults within the time

 • Identifying LAN/WAN faults and resolving them through vendors providing maintenance services

 • Updating documentation of the LAN, like IP address register, PC IDs, Router configurations, hardware, network diagrams as and when changes happen.

 • Providing second level support for any network problems and troubleshooting the same in coordination with the vendor.

 • Creation of external and internal networks

 • Planning, implementation, and configuration of monitoring and maintenance network hardware and telecommunications links, including routers, switches, IDS, load-balancing, etc for expansions of network

 • Implementation and maintenance of network architecture components for managed services, including OS installation hardening management, implementation and maintenance of network monitoring tool sets

 • Establish and maintain a redundant network operations environment, including substantial software and hardware fail-over, monitoring and testing the configuration performance

 • Manage proper testing of the network environment, including simulations, stress testing, and benchmarks for both preventive maintenance and reporting purposes

 • Implementation and maintenance with consistent improvement of network security measures

 • Installation of router switches and LAN /WAN equipment

We are seeking a talented and experienced ServiceNow Developer to join our dynamic team. The ideal candidate will have a strong background in developing and customizing ServiceNow applications, with a deep understanding of the platform's modules and capabilities. This role offers an exciting opportunity to work on diverse projects and collaborate with leading industry professionals.

Key Responsibilities:

• Develop and customize ServiceNow applications and modules based on business requirements.
• Create and manage ServiceNow business rules, script includes, UI actions, and other scripting elements.
• Design and implement ServiceNow integrations using REST and SOAP web services.
• Configure and customize ServiceNow forms, lists, reports, and dashboards.
• Utilize ServiceNow Flow Designer and Orchestration to automate workflows.
• Collaborate with cross-functional teams to gather requirements and deliver effective solutions.
• Troubleshoot and resolve technical issues related to ServiceNow.
• Maintain system documentation and user guides.

Requirements:

• Proficiency in ServiceNow modules, including ITSM, ITOM, ITBM, and ITAM.
• Strong knowledge of JavaScript for client-side and server-side scripting.
• Experience with ServiceNow Studio, Flow Designer, and IntegrationHub.
• Familiarity with REST and SOAP web services for system integrations.
• Understanding of relational databases and SQL.
• ServiceNow Certified System Administrator and/or ServiceNow Certified Application Developer (preferred).
• Previous experience in a ServiceNow Developer role with a track record of successful projects.
• Strong problem-solving skills and the ability to communicate technical concepts to non-technical stakeholders.
• Experience with Agile methodologies and project management principles.

Preferred Qualifications:

• Experience with other ITSM tools and platforms.
• Additional ServiceNow certifications (e.g., Certified Implementation Specialist) are a plus.
• A degree in Computer Science, Information Technology, or a related field.

Classplus is India's largest B2B ed-tech start-up, enabling 1 Lac+ educators and content creators to create their digital identity with their own branded apps. Starting in 2018, we have grown more than 10x in the last year, into India's fastest-growing video learning platform.

Over the years, marquee investors like Tiger Global, Surge, GSV Ventures, Blume, Falcon, Capital, RTP Global, and Chimera Ventures have supported our vision. Thanks to our awesome and dedicated team, we achieved a major milestone in March this year when we secured a “Series-D” funding.

Now as we go global, we are super excited to have new folks on board who can take the rocketship higher🚀. Do you think you have what it takes to help us achieve this? Find Out Below!

What you will do

We’re looking for efficient Youtube Channel Managers who will help to take vision forward. The vision being to be the first ones in the market to bring exclusive and authentic content related to state-level exams.

So, you need to be someone ready to take up the responsibility of handling the overalls of multiple YouTube Channels across multiple states. As part of that, we’ll need you to: -

• Own the entire YouTube strategy and its implementation on multiple channels. Come up with effective growth strategies for sustained growth
• Manage the creators, content, and overall production of the videos that’ll go on the channel.
• Lead 4-6 people teams with a good mix of creative and technical skills

• Make data driven decisions and carry out regular data analysis 

You should apply if you

• Bring your A-Game: Is analytically strong with an understanding of content and domain knowledge. Candidates who can innovate in limited budgets will be preferred!
• Know the yard: Should have worked on brand or content strategy in the digital domain. An experience of 2-3 years is required. Having significant Youtube Experience is ideal.
• Are stacked with the necessary skills: Mid level data analysis skills, the skill to to manage a team of 4-6 people, and some basic excel will do the job.

At Classplus, you’re not an “employee” but a part of our “Clan”. So, you can forget about being bound by the clock as long as you’re crushing it workwise😎. Add to that some passionate people working with and around you, and what you get is the perfect work vibe you’ve been looking for!

It doesn’t matter how long your journey has been or your position in the hierarchy (we don’t do Sirs and Ma’ams); you’ll be heard, appreciated, and rewarded. One can say, we have a special place in our hearts for the Doers! ✊🏼❤️

Are you a go-getter with the chops to nail what you do? Then this is the place for you.

[Senior NodeJS Developer] JP Funware & Technologies

Our Vision

JP Funware & Technologies is a new India-based online gaming company foraying into real money gaming with a portfolio that spans skill games (RummyXL) and many more upcoming ultimate games. The company specializes in technology and artificial intelligence to provide amazing game-playing experiences across its platforms. The Company for a future where the platform can deliver a culturally relevant and enjoyable experience in the Indian gaming environment, with features like easy payment withdrawal, less commission, and much more

The Role

JP Funware & Technologies is looking for a Senior NodeJS Developer passionate about working on core system architecture and cutting-edge technology with the experience and knack for real-money gaming. The ideal candidate should have experience in developing high-performance, scalable and secure applications using Node.js. You will be responsible for developing and maintaining server-side applications, implementing new features and fixing bugs, and collaborating with other team members to ensure the success of the project.

Key Responsibilities

·       Creating and maintaining server-side application logic.

·       Ensuring optimal performance of the central database and responsiveness to front-end requests.

·       Collaborating with front-end developers on the integration of elements.

·       Developing high-performance applications by writing testable, reusable, and efficient code.

·       Implementing effective security protocols, data protection measures, and storage solutions.

·       Collaborate with front-end developers on combining their front-end elements and components with the server side.

·       Work on security and data protection.

·       Incorporate data storage solutions (MongoDB).

·       Running diagnostic tests, repairing defects, and providing technical support.

·       Documenting Node.js processes, including database schemas, as well as preparing reports.

·       Design and optimize applications for high performance, high availability, and low latency

·       Write clean, maintainable, and efficient code.

·       Troubleshoot and debug applications.

·       Familiarity with how to create scalable Node.js applications.

Key skills and Experience Required

·       At least 6 years of experience in developing Node.js applications.

·       Strong understanding of JavaScript and Node.js.

·       Experience with popular Node.js frameworks such as Express, Koa, or NestJS.

·       Strong knowledge of database technologies such as MongoDB, MySQL, or PostgreSQL.

·       Experience with Git and version control.

·       Extensive knowledge of socket.io libraries, and frameworks (Express).

·       Working knowledge of front-end technologies such as HTML5 and CSS3.

·       Familiarity with how to create scalable Node.js applications.

·       Great organizational and time management skills.

·       Strong problem-solving and critical thinking skills.

·       Excellent communication and collaboration skills.

·       Master's degree in computer science, information science, or related field (preferred)

Why Explore a Career at JPFT

·      Disproportionate Learning

All you need to bring to the table is a passion for Real Money Games and/or Tech. The responsibility for your growth and managing your learning curve is totally ours. Real money games are one of the most challenging businesses from a Tech & Operations point of view and we intend to expose our employees to various facets of their domain to make them rich with hands-on experience.

·      Work-Life Balance

We do not glorify working overtime in the name of "startup hustle / hyper growth mindset". Efficiency is best driven when there is a solid work-life balance for our team members and we swear by this principle.

·      Wealth Creation

Attractive compensation way above the market along with our generous bonus policy helps us in helping our younger and more passionate team members focus on wealth creation at the very stage of joining the organization.

·      Peace of Mind

Flexible work culture and openness have been an integral part of our company structure from the beginning. We believe in taking care of your mental, physical, and emotional well-being.

It is a golden opportunity to be a part of the team and embark on a two-fold journey - enhancing the sports engagement of an average Indian and being the best RMG tech organization in the country. If you love sports and are passionate about technology and RMG, THIS IS THE PLACE for you!

Benefits at JPFT

Competitive Pay Packages || Swanky & vibrant workspace in Gurgaon || Investment in Learning & Development / Training || Employee Friendly Work Practices || Flexible Leave Policy || Company Laptop || Annual Offsite || Solve Challenging Problems|| High Scope of Innovation

Interview Process JPFT

· Exploratory Call by the HR Team

 The uniqueness of the hiring process at JPFT is that at least ONE Founder will be present in all your interviews. This ensures the candidate gets a very strategic view of where the company aims to be in the medium/long term.

· One Technical Round – The technical round is to gauge & understand competence on the desired skill set and alignment from a technical standpoint.

· Final Round with the Founding Team to understand alignment on the vision and long-term plans of the organization.

JPFT's Tech Stack

NodeJS

Redis

Socet.io

MongoDB

AWS

Unity, C#

• Experience in software development, prototyping, functional analysis, integration, and testing.
• Experience with Javascript and RESTful technologies including building RESTful APIs
• In-depth understanding of the JavaScript programming languages especially Angular and node.js and the ability to peer review other engineer's code constructively
• Highly skilled at problem-solving, unit-testing, and debugging.
• Expert understanding of best practice engineering principles for building MEAN applications.
• In-depth knowledge of database systems and an understanding of data structures, data normalization, and query performance considerations. Particularly Non-Relational/NoSQL databases including MongoDB.
• Automated unit testing and CI experience
• Ability to effectively communicate technical concepts pictorially, orally or in writing.
• Docker experience desired
• Ability to learn business rules quickly by reading requirements, engaging in conversation, or reverse engineering.
• Expertise in source code control and versioning concepts.

Job Description :

• Should have a very good understanding of IT requirements.
• Client communication
• Corporate communication
• Must be target oriented.

1) Proven experience as a .NET Developer or Application Developer

2) Familiarity with the http://ASP.NET">ASP.NET framework, SQL Server and design/architectural patterns (e.g. Model-View-Controller (MVC))

3) Knowledge of at least one of the .NET languages (e.g. C#, Visual Basic .NET) and IIS

4) Familiarity with architecture styles/APIs (REST)

5) Basic knowledge Windows Application and Windows Services,

6) Excellent troubleshooting and communication skills