Call Centre Executive | Indore

at MoreYeahs

Call Centre Executive | Indore

MoreYeahs

Company

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Call Centre Executive | Indore

at MoreYeahs

Posted by Lovely Sharma

1 - 5 yrs

₹2L - ₹5L / yr

Indore

Skills

Customer Service

Customer Support

English Proficiency

Communication Skills

Customer Relationship Management (CRM)

Responsibilities

Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Management and resolve customer complaints
Sell products and place customer orders in the computer system
Identify and escalate issues to supervisors
Manage calls and respond to customer’s email
Provide product and services information to customers
Approach expected customers and give a presentation on current projects and services
Research required information using available resources
Document all call information according to standard operating procedures
Recognize, document, and alert the management team of trends in customer calls
Follow up customer calls where necessary

Qualifications and skills:

Proficient in relevant computer applications
2-3 years of experience in a call center environment
Knowledge of customer service practices and principles
Superior listening, verbal, and written communication skills (Fluency in English, preferred American accent)
Ability to handle the stressful situation appropriately

Responsibilities

Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Management and resolve customer complaints
Sell products and place customer orders in the computer system
Identify and escalate issues to supervisors
Manage calls and respond to customer’s email
Provide product and services information to customers
Approach expected customers and give a presentation on current projects and services
Research required information using available resources
Document all call information according to standard operating procedures
Recognize, document, and alert the management team of trends in customer calls
Follow up customer calls where necessary

Qualifications and skills:

Proficient in relevant computer applications
2-3 years of experience in a call center environment
Knowledge of customer service practices and principles
Superior listening, verbal, and written communication skills (Fluency in English, preferred American accent)
Ability to handle the stressful situation appropriately

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About MoreYeahs

Founded :

2014

Type :

Services

Size :

100-1000

Stage :

Bootstrapped

About

Moreyeahs is the dream startup venture of 2 aggressive and passionate minds. We, at MoreYeahs provide IT development solutions to enterprise, mid-sized companies and even startups across the globe; with the heavy focus on MS Dynamics CRM, Sharepoint, Salesforce, Parature, USD and Cloud-based solutions. We have extensive experience in different verticals like finance, manufacturing, healthcare etc. and specializes in building custom web & e-commerce applications, social media apps and m-commerce/mobile applications. Business is gushing in and we are at a very exciting phase. Building a passionate team, establishing a name for ourself and striving to achieve our goals are just a few of the exciting things we are doing right now. More about our team: Passion is our middle name. We are a bunch of geeks and yet have diverse interests ....we are movie maniacs and love awesome food. We argue over everything possible and yet are striving to achieve the same goals for our company. More about our culture: We do pizza lunches, bowling nights, happy hours and movie nights. When we are not coding, we are watching movies in our customized office theatre. We are crazy to a different level. We work hard and party harder! If you think you fit in, talk to us - email neha@moreyeahs.com

Lovely Sharma

Connect

Pratiksha Purwar

Connect

Shivangee Soni

Connect

Company social profiles

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