
Responsibilities
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Management and resolve customer complaints
- Sell products and place customer orders in the computer system
- Identify and escalate issues to supervisors
- Manage calls and respond to customer’s email
- Provide product and services information to customers
- Approach expected customers and give a presentation on current projects and services
- Research required information using available resources
- Document all call information according to standard operating procedures
- Recognize, document, and alert the management team of trends in customer calls
- Follow up customer calls where necessary
Qualifications and skills:
- Proficient in relevant computer applications
- 2-3 years of experience in a call center environment
- Knowledge of customer service practices and principles
- Superior listening, verbal, and written communication skills (Fluency in English, preferred American accent)
- Ability to handle the stressful situation appropriately

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3-5 years of experience in manual and auto testing through Selenium
Write all automation scripts for Backend and Frontend
Document Test Cases.
- Develop and maintain automation suite throughout the product life cycle.
- Develop data driven test automation scripts and execute tests.
- Utilize innovative test technologies to develop application testing strategy.
- Analyse and debug the test data to identify the root cause of failures.
- Actively communicate test progress, results and other relevant information to project
stakeholders.
- Collaborate with other team members and stakeholders
Software asset management, SAM, Ariba, IBM, AWS, Amazon, MS, GCP, Adobe, license compliance audit, license management, cloud infrastructure
- Tracking/management of all software assets to include internal license assessments
- Participate in software vendor contract/license negotiations and the development of software licenses and associated maintenance contracts.
- Knowledge in SW license procurement & hands on experience in Ariba tool.
- Prepare and assist in the performance of periodic compliance report
- Provide support to end users regarding specific vendor product use rights
- Assist in the establishment of internal and controls related to software asset management, governance and compliance
- Exposure in Oracle, MS, IBM, Adobe and other enterprise licensing.
- Handled Cloud – AWS, Amazon, GCP & Billing
- Participated in license compliance audit.
- Tracking/management of software license governance and compliance in accordance with enterprise policy, process, procedures and controls by internal staff and external service providers
JD:
Position : Business Analyst with Retail domain
Experience :10+ yrs
Location:
Company : Tier 1
Salary: Best in Industry.
BA with Retail domain
Mandatory KW - Marketplaces, Order Management System, Experience in integration of Market place like Channel Advisor or Trade Byte, XML and Json.
Any location, 10+ experience. 3 days of working from office (Hybrid work model as per Client policy).
Business Analyst:
Knowledge of Marketplaces, Order Management System.
Knowledge on working with integrators like Channel Advisor, Trade Byte.
Knowledge of creating mapping documents, understanding data objects with formats like xml, json.
Understanding of business processes involving financial reconciliation, inventory reconciliation.
Best Regards,
Minakshi Soni
Executive - Talent Acquisition (L2)
Rigel Networks
Worldwide Locations: USA | HK | IN
Amagi Media Labs is rapidly disrupting the TV broadcasting Industry as we know it. Founded in 2008, Amagi is now the largest TV AD Network with over 30 million advertising seconds and more than 400 TV channels working on Amagi’s Cloud Infrastructure and managed playout servers. To know more about what Amagi does please visit http://www.amagi.com">www.amagi.com
Technical Program Manager Job Description
Amagi is looking to expand its project/program management team responsible for managing end to end development and delivery of various ongoing software development programs and initiatives within Amagi. We are looking for people who are process oriented, have a strong technology background, who have experience in executing and managing large software projects in the past. The software development projects under execution are largely in the intersection of media and cloud technology domains.
Responsibilities
- End-to-end ownership of multiple short term and long term product development and delivery initiatives for Amagi's key products
- Working closely with cross-functional teams like engineering, product, quality assurance, operations and customer success teams.
- Articulating and defining program milestones for successful and timebound completion of initiatives by developing project plans in collaboration with all the stakeholders.
- Identifying and resolving process bottlenecks, dependencies and related challenges
- Enterprise program management : Apart from standard product offerings, for enterprise customers, Amagi offers tighter integration and customization of their workflows over the core product offerings. In this role you one manage end to end onboarding and going live for such enterprise customers. This involves
- Working with pre-sales/sales/onboarding/customer to get the requirements
- Prepare a detailed project plan & track it across teams; keep the stakeholders (Sales, ONB, Customer) updated on status and milestones
- Work with Enterprise Engagement Team in Broadcast Engineering closely to deliver according to the plan
- Get the customer trained on the platform before going live
- Formally hand off to support once the customer has gone live
- Create, publish and maintain well organised, comprehensive data and information about the initiatives to enable organization wide transparency and reporting
- Developing dashboards and success metrics to provide visibility to various stakeholders.
- Ensuring consistent and clear status reporting
- Prepare presentations and provide supporting data as needed
- Managing one or more programs involving product development initiatives belonging to various categories, like
- Cutting edge cloud technology intensive SaaS products
- Software solution involving media technology (eg, audio/video streaming)
- Web frontend and backend related products (built on latest web frameworks)
- Setting up processes, actively participating in improving and maintaining processes for product development and delivery initiatives to enable efficiency across organization
- Based on agile methodologies and project management best practices
- Training and evangelizing the participating teams on agile processes
- Managing executive stakeholders
- Helping the program management team as a whole to publish metrics, dashboards to bring visibility of various programs to the executive team.
- Helping the executive team to take directional calls on new and ongoing programs.
Desired Skills and Experience
We'll need you to have a good foundation for establishing technical and non-technical enablement needs for internal and external teams.
Required Skills:
- Communication skills: The candidate must be good at business communication, good at using all modern tools at disposal, be able to organize and lead meetings as and when required.
- Technical Knowledge: The candidate must have a strong technical background and must be well aware of software engineering technology stacks popularly used in technology heavy companies. The candidate must be able to write and present tech heavy documentation.
- Process Knowledge: The candidate must have experience in running process oriented programs and projects, must have knowledge of agile frameworks, and should be able to set up agile processes for existing and new product development initiatives.
- Data driven acumen: The candidate must be able to do qualitative and quantitative analysis on available data and metrics to take up calls and set directions for the team.
- Relationship management: The candidate must be able to maintain a good working relationship with various cross functional team members and key stakeholders.
Required Experience:
- Experience in running scrum ceremonies and managing related artifacts
- Hands on experience in project management tools (e.g. Jira)
- Domain experience: Prior experience in media technologies like OTT, audio/video technologies, AWS/GCP cloud based application or web application development
Formal Qualifications:
- Certifications (Preferable): Agile certifications - CSM® / PMI-ACP® / SaFE®
- Preferred Work Experience: 2 - 5 years
- Enterprise Program managers: 5-7 years in Project/Program management
- Educational Qualifications: BE/BTech + MBA (From Tier I/II institutes)

- Designing and Developing web applications using Laravel 7 / 8
- Closely working front-end and back-end developers on projects.
- Hands on experience with handing MySQL queries
- Excellent logical and analytics skill
- Experience on handling and developing API end points
- Experience with Payment Gateway integrations and implementations
- Knowledge on any Frontend Framework - Bootstrap / Foundation / Backbone (Secondary skills, added advantage)
- Follow standard coding structure with Security first approach to avoid vulnerabilities such as SQL Injection and XSS
- Sound knowledge on integrating multiple payment gateway
We are hiring DevOps Engineers for luxury-commerce platform that is well-funded and is now ready for its next level of growth. It is backed by reputed investors and is already a leader in its space. The focus for the coming years will be heavily on scaling the platform through technology. Market-driven competitive salary or the right candidate
Job Title : DevOps System Engineer
Responsibilities:
- Implementing, maintaining, monitoring, and supporting the IT infrastructure
- Writing scripts for service quality analysis, monitoring, and operation
- Designing procedures for system troubleshooting and maintenance
- Investigating and resolving technical issues by deploying updates/fixes
- Implementing automation tools and frameworks for automatic code deployment (CI/CD)
- Quality control and management of the codebase
- Ownership of infrastructure and deployments in various environments
Requirements:
- Degree in Computer Science, Engineering or a related field
- Prior experience as a DevOps engineer
- Good knowledge of various operating systems - Linux, Windows, Mac.
- Good Knowledge of Networking, virtualization, Containerization technologies.
- Familiarity with software release management and deployment (Git, CI/CD)
- Familiarity with one or more popular cloud platforms such as AWS, Azure, etc.
- Solid understanding of DevOps principles and practices
- Knowledge of systems and platforms security
- Good problem-solving skills and attention to detail
Skills: Linux, Networking, Docker, Kubernetes, AWS/Azure, Git/GitHub, Jenkins, Selenium, Puppet/Chef/Ansible, Nagios
Experience : 5+ years
Location: Prabhadevi, Mumbai
Interested candidates can apply with their updated profiles.
Regards,
HR Team
Aza Fashions
- Working on test-driven development.
- Working on continuous integration and continuous development pipeline.


Position: Full Stack Developer
Location: Hyderabad, India
Must have skills:
- Experience working with Typescript
- Experience working with Vue (including Vuex for state management, Vue cli etc.)
- Knowledge of one or more CSS preprocessors/JavaScript bundlers like SASS, Less, Webpack, Parcel, Rollup.
- integrating with Restful or other web services.
- Proficiency with Git
- Appreciation for clean and well documented code
- Thorough understanding of user experience and possibly even product strategy

Only candidates with below skill set available to join in 30 days,
· Graduate with 5-8 years of experience in IT industry of which a minimum of 3 years in Presales.
· Good understanding of data and analytics technologies.
· Consultative approach, strong business acumen and commercial awareness, with the ability to translate business issues into relevant technical solutions and competitive propositions.
· Good process orientation and an eye for details.
· Demonstrated ability to communicate (written & verbal) effectively and to influence at CxO level.

