Responsibilities
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Management and resolve customer complaints
- Sell products and place customer orders in the computer system
- Identify and escalate issues to supervisors
- Manage calls and respond to customer’s email
- Provide product and services information to customers
- Approach expected customers and give a presentation on current projects and services
- Research required information using available resources
- Document all call information according to standard operating procedures
- Recognize, document, and alert the management team of trends in customer calls
- Follow up customer calls where necessary
Qualifications and skills:
- Proficient in relevant computer applications
- 2-3 years of experience in a call center environment
- Knowledge of customer service practices and principles
- Superior listening, verbal, and written communication skills (Fluency in English, preferred American accent)
- Ability to handle the stressful situation appropriately
Shubham Vishwakarma
Full Stack Developer - Averlon
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8+ years of experience in brand design, marketing design, or creative direction.
Strong portfolio showcasing branding, marketing campaigns, and motion/video work.
Proficiency in Adobe Creative Suite (Photoshop, Illustrator, After Effects, Premiere Pro) and Canva.
Strong understanding of visual storytelling, layout, hierarchy, and brand systems.
Ability to manage multiple projects in a fast-paced environment. Experience mentoring designers or collaborating with creative teams.
AI fluency and prompt engineering skills are highly valued.
High advantage if you have hands-on experience in handling Nana Banana 2/Midjourney v7/ GPT image 1.5 UX knowledge is a plus
Job Title: ServiceNow Developer / Senior ServiceNow Consultant
Experience Required
6+ Years
Job Description
We are seeking an experienced ServiceNow professional with strong expertise in one or more ServiceNow modules, including ITSM, CSM, HRSD, ITOM, HAM, CMDB, SPM, or GRC. The ideal candidate should possess hands-on experience in designing, developing, configuring, and implementing ServiceNow solutions while collaborating closely with business and technical stakeholders.
Requirements
- 6+ years of experience working on the ServiceNow platform.
- Strong hands-on experience in ServiceNow development, configuration, and administration.
- Experience in one or more ServiceNow modules:
- ITSM (IT Service Management)
- CSM (Customer Service Management)
- HRSD (HR Service Delivery)
- ITOM (IT Operations Management)
- HAM (Hardware Asset Management)
- CMDB (Configuration Management Database)
- SPM (Strategic Portfolio Management)
- GRC / IRM (Governance, Risk & Compliance / Integrated Risk Management)
- Experience in Service Catalog, Workflows, Flow Designer, Business Rules, Client Scripts, UI Policies, ACLs, Notifications, Integrations, and Reporting.
- Strong understanding of ServiceNow platform architecture and best practices.
- Experience in designing scalable and maintainable ServiceNow solutions.
- Knowledge of REST/SOAP APIs and third-party integrations.
- Experience in Agile delivery methodologies.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and stakeholder management skills.
Preferred Qualifications
- ServiceNow Certified System Administrator (CSA).
- ServiceNow Certified Implementation Specialist (CIS) in any module.
- ServiceNow Certified Application Developer (CAD).
- Experience with multiple ServiceNow module implementations.
- Exposure to cloud technologies and enterprise IT environments.
Responsibilities
- Gather and analyze business requirements and translate them into ServiceNow solutions.
- Design, develop, configure, and customize ServiceNow applications and modules.
- Implement workflows, catalog items, forms, UI policies, business rules, and integrations.
- Support end-to-end implementation, testing, UAT, deployment, and production support activities.
- Collaborate with business users, architects, and technical teams to deliver high-quality solutions.
- Perform root cause analysis and resolve complex technical issues.
- Ensure adherence to ServiceNow development standards and best practices.
- Participate in code reviews, design reviews, and solution discussions.
- Create technical documentation, knowledge articles, and support documents.
- Mentor junior team members and contribute to continuous process improvements.
- Support platform upgrades, enhancements, and new feature implementations.
Good-to-Have Module-Specific Experience
- ITSM: Incident, Problem, Change, Request, Knowledge Management
- CSM: Case Management, Customer Portals, Service Operations
- HRSD: Employee Center, HR Case Management, Lifecycle Events
- ITOM: Discovery, Service Mapping, Event Management, Cloud Management
- HAM: Asset Lifecycle Management, Procurement, Inventory Management
- CMDB: Data Modeling, CI Management, Data Governance
- SPM: Demand, Project, Portfolio, Resource Management
- GRC/IRM: Policy & Compliance, Risk Management, Audit Management, Vendor Risk Management
Java
Spring Boot- Experience in Core Java 5.0 and above, CXF, Spring.
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- Should have the ability to analyze, design, develop and test complex, low-latency client-facing applications.
- Good Experience into Microservices , Data structures , Oops , Algorithms, multithreading etc
- Good development experience with RDBMS, preferably Sybase database.
- Good knowledge of multi-threading and high-volume server-side development.
- Experience in sales and trading platforms in investment banking/capital markets.
- Basic working knowledge of Unix/Linux.
- Experience into High /Low level designing.
- Excellent problem solving and coding skills in Java.
- Strong interpersonal, communication and analytical skills.
- Should have the ability to express their design ideas and thoughts.
Adobe IllustratorThis is a full-time on-site role for a Graphic Designer located in Hyderabad. The Graphic Designer will be responsible for creating graphics, graphic design, logo design, branding, and typography for various projects.
Job Description
We are looking for a talented Content Marketing Head to take full responsibility of our content marketing strategies including blogs, guides, white papers and podcasts.
Our ideal candidate is a creative marketing professional, preferably with a technical writing background. You should be able to develop engaging content to attract and retain our customers which are developers, CTOs/CIOs, product managers and marketeers. For this position, it’s also essential to be up-to-date with new technologies and SEO marketing trends.
Ultimately, you should be able to nurture, maintain and expand our company’s digital footprint and brand awareness.
Responsibilities
-
Leading and directing the work of content produced by content team members including text, images, audio, and video.
-
Research, pitch, execute and analyse new content initiatives.
-
Creation of standard operating procedures (SOPs) for the planning,
execution, optimization, distribution, and amplification of the organization's
content.
-
Managing pipelines of in-house and outsourced content creators, analysts,
graphic designers, videographers, developers, etc. Identifying successful content and mapping out new ways to repurpose the same across different channels.
Skills & Requirements
-
Proven work experience in Content marketing domain
-
Excellent test and grasp of technical content
-
Understanding of web publishing requirements
-
Editorial mindset with an ability to predict audience preferences
-
Project management skills and attention to detail
-
Excellent communication and writing skills in English
Swift
Objective C
iOS App Development|
· Should have excellent knowledge of Swift and Objective C · Good working knowledge in Cocoa Touch · Experience with performance and memory tuning with tools · Experience with memory management & caching mechanisms specific to mobile devices · Experience with third-party libraries and APIs · Experience working with Core Data, Realm · Understanding of the full mobile development life cycle · Experience in publishing apps to the App Store. · Code version tool – Git, Bitbucket · Design Pattern - MVC and MVVM, MVP · Must be able to provide individual or project oversight on rapid prototyping/POC · efforts and large scale enterprise wide roll out planning. · Must be familiar with software development methodologies like Agile, Waterfall, Iterative etc. · Must have strong analytical skills and should be able to define and build competency assets – estimators, tools, reusable assets, scripts, etc. · Must have strong communication and customer interfacing skills with particular emphasis on Scope and Requirements Management · Experience in IoT domain will be a big plus |
React.js
Javascript
Redux/FluxAbout us :
Humancloud Technologies is a leading digital technology and innovation
partner transforming businesses across the globe through its services and
solutions. We believe in helping our businesses stay ahead of the curve by
enabling them to leverage the new-age technology services of Blockchain,
IoT, Cloud and Experience Design. We, at Humancloud, have nurtured ideas from validation to production and shaped them into scalable
businesses.
An experienced IIT Delhi alumni leadership coupled with a team of
talented and supportive peers look forward to your onboarding.
Job Description ReactJs Developer:-
- Expertise in React.js, Angular 2+ versions, Node.js, Express.js, etc
- Frameworks like Redux and React are a must
- RESTful APIs
- 2+ year Proficiency in Angular, Nodejs and Reactjs Development and it's core principles.
- Extensive knowledge of JavaScript, web stacks, libraries, and frameworks.
- Knowledge of the SDLC Model, development and standards, source control, code review, build and
deployment, and continuous integration.
- Experience with popular React.js workflows (such as Flux or Redux)
- Proficiency in JavaScriptTypescript, including DOM manipulation and the JavaScript object model
- Knowledge of REST Services and Principles
Desired Qualification And Experience
• Minimum undergraduate in Computer Science, MCA or Statistics from a Tier 1/Tier 2
academic institution
• Minimum 2 years of professional experience as a React/Angular/VueJs developer
• Excellent written, and verbal communication, and client-facing skills
• Exceptional analytical and problem-solving skills
• The ability to quickly grasp new concepts and learn new technologies
• The traits of a self-motivated, independent, detail-oriented, and responsible team player.
- Should have excellent communication and English language skills (written and verbal) with good typing speed
- Process customer request in a timely and comprehensive manner to ensure customer satisfaction with Inbound and Outbound calls/emails/chat
- Highlight issues through feedback and recommend changes in workflows, procedures and service levels to meet customer needs and to ensure quality service always
- Grow and nurture customer relationships on every interaction that results in measurable Customer value
- Document necessary account information and offer custom solutions that benefit the customer
- Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality
- Balance customer interests with the interests of company
- Resolve all customer queries and follow established problem ticket recording procedures as appropriate
- Gather relevant information from customers as required and update it accurately to facilitate the decision process
What is the role?
This position will play a primary role in planning, implementing, leading and executing all aspects of Quality and Testing. The role requires hands-on QA expertise, ability to take initiative and develop and evolve our QA processes. The right candidate will be able to analyze the systems to determine what to test, the priority of those tests and the best way to test.
Key Responsibilities
- Perform impact/test analysis for the new features, feature-enhancements and bug fixes.
- Conduct test design and test execution for functional/non-functional aspects of features / product
- Hands-on execution for functional/non-functional aspects of features / product
- Automate the tests to ensure repeatability of tests
What are we looking for?
An enthusiastic individual with the following skills. Please do not hesitate to apply if you do not match all of it. We are open to promising candidates who are passionate about their work and are team players.
- 3 to 5 years’ experienced software quality professional.
- Experienced developing and executing test cases, scripts, plans and procedures to support various development methodologies.
- Familiarity with entire software development life cycle and test cycles (Unit, Regression, Functional, Systems, Performance and Volume, User Acceptance)
- Knowledge & experience on java or python, selenium, appium etc to perform the automation of websites and apps on desktop/handheld devices
- Knowledge & experience on tools like JMeter, gatling, locust to perform non-functional tests
- Detailed and effective written communication skills for documenting the features tested and bugs found
- Highly organized, detail oriented, extremely responsive candidate who would like to take up technical challenges
- Self-motivated, works well independently and with others
Whom will you work with?
You will work with a top-notch tech team and report to the engineering head.
What can you look for?
A wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts, yet maintain quality on content, interact and share your ideas and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being at Xoxoday.
We are
A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, Mumbai, SF, Dubai, Singapore and Dublin. We have three products in our portfolio: Plum, Empuls and Compass. Xoxoday works with over 1000 global clients. We help our clients in engaging and motivating their employees, sales teams, channel partners or consumers for better business results.
Way forward
We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. We however assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon