Responsibilities
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Management and resolve customer complaints
- Sell products and place customer orders in the computer system
- Identify and escalate issues to supervisors
- Manage calls and respond to customer’s email
- Provide product and services information to customers
- Approach expected customers and give a presentation on current projects and services
- Research required information using available resources
- Document all call information according to standard operating procedures
- Recognize, document, and alert the management team of trends in customer calls
- Follow up customer calls where necessary
Qualifications and skills:
- Proficient in relevant computer applications
- 2-3 years of experience in a call center environment
- Knowledge of customer service practices and principles
- Superior listening, verbal, and written communication skills (Fluency in English, preferred American accent)
- Ability to handle the stressful situation appropriately
About MoreYeahs
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Responsibilities include:
1. Designing, developing & deploying the product
2. Work as part of a team to build React Native iOS / Android applications
3. Architect, build and maintain excellent React Native applications with clean code
4. Translating wireframes and PSD designs into functional responsive apps, Implement pixel perfect UI's that match designs
5. Binding UI elements to JavaScript object models, work with native modules when required
6. Creating RESTful services with Node.js
7. Developing scalable web architectures
8. Working in a cross-functional team to deliver a complete user experience
9. Creating unit and integration tests to ensure the quality of code
10. Being responsive to change requests and feature requests
11. Writing code that is cross-platform and cross-device compatible
12. Co-ordinating end-to-end implementation
13. Release applications to iOS and Google Play stores
Requirements:
· Candidates must have substantial applicable IT experience, extensive development, programming experience in Core Java, J2ee, Spring, Spring Boot, Hibernate, Webservices using Restful, any DB (Oracle, PostgreSQL, SQL server).
· Preferably the candidate must have worked in development projects and must have experience in Java / J2ee design patterns.
· Experience in AWS, Azure will be an added advantage.
· Candidate must have good experience in Agile methodology.
We are looking for an experienced and passionate WordPress Developer to join our IT team! As a WordPress Developer at our company, you will be responsible for both back-end and front-end development, including creating WordPress themes and plugins.
We are expecting you to have a strong understanding of the latest industry trends and content management systems.
WordPress Developer requirements and qualifications
Responsibilities
- Designing and implementing new features and functionality
- Establishing and guiding the website’s architecture
- Ensuring high performance and availability, and managing all technical aspects of the CMS
- Helping formulate an effective, responsive design and turning it into a working theme and plugin.
Skills and Qualifications
- Good understanding of front-end technologies, including HTML5, CSS3, JavaScript, jQuery
- Experience building user interfaces for websites and/or web applications
- Experience designing and developing responsive design websites
- Comfortable working with debugging tools like Firebug, Chrome Inspector, etc.
- Ability to understand CSS changes and their ramifications to ensure consistent style across platforms and browsers
- Ability to convert comprehensive layouts and wireframes into working HTML pages
- Knowledge of how to interact with RESTful APIs and formats (JSON, XML)
- Proficient understanding of code versioning tools {such as Git, SVN, and Mercurial}
- Strong understanding of PHP back-end development.
Bachelor’s degree in Computer Science or related field plus 3-8 Years of Full Stack experience
· 1+ Years of experience as a Go Developer
· Experience in ReactJS (most preferred) or AngularJS similar front end frameworks
· Experience with the Python or/and Golang (preferably both), SQL, and design/architectural
patterns
· Experience in Java or dotnet or other opensource technologies is an added advantage
· Hands-on experience on SQL, Query optimization, DB server migration
· Preferably experience in Postgre SQL or MySQL
· Knowledge of NOSQL databases will be an added advantage
· Experience in Cloud platforms like AWS, Azure with knowledge of containerization, Kubernetes is an
added advantage
· Knowledge of one or more programming languages along with HTML5/CSS3,Bootstrap
· Familiarity with architecture styles/APIs (REST, RPC)
· Understanding of Agile methodologies
· Experience with Threading, Multithreading and pipelines
· Experience in creating RESTful API’s With Golang or Python or Java in JSON, XMLs
· Experience with GitHub, Tortoise SVN Version Control
· Strong attention to detail
· Strong knowledge of asynchronous programming with the latest frameworks
· Excellent troubleshooting and communication skills
· Strong knowledge of unit testing frameworks
· Proven knowledge of ORM techniques
· Skill for writing reusable libraries Understanding of fundamental design principles for building a scalable
application
Responsibilities
· Participate in the entire development lifecycle, from planning through implementation, documentation,
testing, and deployment, all the way to monitoring
· Remain up to date with the terminology, concepts and best practices for coding
· Adaptable and ability to research and learn new technologies
· Produce high quality, maintainable code with great test coverage
· Develop technical interfaces, specifications, and architecture
· Experience in building architecture blueprints
· Solve complex performance problems and architectural challenges
· Assist software personnel in handling project-related work and other requirements
· Troubleshoot and debug applications.
· Serve as an expert on applications and provide technical support
· Test and deploy applications and systems
Profile Description:
The job holder will manage the day-to-day planning and operations of your team. This includes making sure that each of your Teammates delivers on their Service Level Agreement (SLA) and achieves their Key Performance Indicators (KPIs). As a Team Leader, you are in charge of managing the team and making sure everyone adheres to their schedules. You must be organized and be able to handle responsibility.
Key Responsibilities:
Project / Process:
- Drive team to achieve process SLAs / metrics – productivity and quality targets within the established timelines.
- Ensure individual SLAs are met on processing transactions (if applicable).
- Ensure process guidelines are followed and met as documented.
- Review process audit findings and take corrective action to prevent negative results.
- Conduct Quality checks & periodical review of process adherence.
- Maintain operations rigor around daily huddles, knowledge management Cross training etc.
- Provide updates and submit reports related to own area of work.
Team Managements:
- Provide work direction and guidance to team members:
- ensure accuracy of the work of team members, their ability to operate under deadlines and to work on multiple tasks
- Allocate work and tasks to the team.
- Conduct team building activities to enhance motivation.
- Conduct knowledge transfer sessions for new joiners in the team.
- Identify training needs of team members and provide coaching support to them.
- Report to the manager on performance, status and any escalations.
- Manage attrition and absenteeism.
- Developing and implementing a timeline to achieve targets.
- Contributing to the growth of the company through a successful team.
- Creating a pleasant working environment that inspires the team.
The ideal candidate should be a proactive individual with strong communication skills and a team player. He or she should have experience of at least 5+ years in MEAN stack development.
Should have hands-on experience in the following:
- Hands-on experience in designing and developing applications using MEAN stack and have at
- least 5+ years experience on the same.
- Should have excellent in-depth knowledge of Nodejs and Mongo DB.
- Working knowledge of RESTful web services.
- Working knowledge of Angular js.
- Basic understanding of front-end technologies, such as HTML5, and CSS3.
- Integration of user-facing elements developed by front-end developers with server-side logic
- Design and implementation of low-latency, high-availability, and performant applications
- Proficient understanding of code versioning tools, such as Git
- Good communication skills.
- Experience in working effectively within a team
Must have -
1- Magento 2 working experience for minimum 2 years
2- Work with Magento integration systems, viz CMS/CRM/Payment gatway/shipping etc
3- Analyse, code, debug, test, document & deploy application
4- Experiance building REST API
5- Knowledge of GTM and FB integration
Good to have-
1- Magento 2 certification
2- Experience in fronted tech like HTML5, CSS3, JQuery and ReactJS
3- Experience of working on PWA apps