Call Centre Executive | Indore
at MoreYeahs
1 - 5 yrs
₹2L - ₹5L / yr
Indore
Skills
Customer Service
Customer Support
English Proficiency
Communication Skills
Customer Relationship Management (CRM)
Responsibilities
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Management and resolve customer complaints
- Sell products and place customer orders in the computer system
- Identify and escalate issues to supervisors
- Manage calls and respond to customer’s email
- Provide product and services information to customers
- Approach expected customers and give a presentation on current projects and services
- Research required information using available resources
- Document all call information according to standard operating procedures
- Recognize, document, and alert the management team of trends in customer calls
- Follow up customer calls where necessary
Qualifications and skills:
- Proficient in relevant computer applications
- 2-3 years of experience in a call center environment
- Knowledge of customer service practices and principles
- Superior listening, verbal, and written communication skills (Fluency in English, preferred American accent)
- Ability to handle the stressful situation appropriately
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About MoreYeahs
Founded :
2014
Type :
Services
Size :
100-1000
Stage :
Bootstrapped
About
Moreyeahs is the dream startup venture of 2 aggressive and passionate minds. We, at MoreYeahs provide IT development solutions to enterprise, mid-sized companies and even startups across the globe; with the heavy focus on MS Dynamics CRM, Sharepoint, Salesforce, Parature, USD and Cloud-based solutions. We have extensive experience in different verticals like finance, manufacturing, healthcare etc. and specializes in building custom web & e-commerce applications, social media apps and m-commerce/mobile applications. Business is gushing in and we are at a very exciting phase. Building a passionate team, establishing a name for ourself and striving to achieve our goals are just a few of the exciting things we are doing right now. More about our team: Passion is our middle name. We are a bunch of geeks and yet have diverse interests ....we are movie maniacs and love awesome food. We argue over everything possible and yet are striving to achieve the same goals for our company. More about our culture: We do pizza lunches, bowling nights, happy hours and movie nights. When we are not coding, we are watching movies in our customized office theatre. We are crazy to a different level. We work hard and party harder! If you think you fit in, talk to us - email [email protected]
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