Responsibilities
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Management and resolve customer complaints
- Sell products and place customer orders in the computer system
- Identify and escalate issues to supervisors
- Manage calls and respond to customer’s email
- Provide product and services information to customers
- Approach expected customers and give a presentation on current projects and services
- Research required information using available resources
- Document all call information according to standard operating procedures
- Recognize, document, and alert the management team of trends in customer calls
- Follow up customer calls where necessary
Qualifications and skills:
- Proficient in relevant computer applications
- 2-3 years of experience in a call center environment
- Knowledge of customer service practices and principles
- Superior listening, verbal, and written communication skills (Fluency in English, preferred American accent)
- Ability to handle the stressful situation appropriately
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Job Title: Devops+Java Engineer
Location: Bangalore
Mode of work- Hybrid (3 days work from office)
Job Summary: We are looking for a skilled Java+ DevOps Engineer to help enhance and maintain our infrastructure and applications. The ideal candidate will have a strong background in Java development combined with expertise in DevOps practices, ensuring seamless integration and deployment of software solutions. You will collaborate with cross-functional teams to design, develop, and deploy robust and scalable solutions.
Key Responsibilities:
- Develop and maintain Java-based applications and microservices.
- Implement CI/CD pipelines to automate the deployment process.
- Design and deploy monitoring, logging, and alerting systems.
- Manage cloud infrastructure using tools such as AWS, Azure, or GCP.
- Ensure security best practices are followed throughout all stages of development and deployment.
- Troubleshoot and resolve issues in development, test, and production environments.
- Collaborate with software engineers, QA analysts, and product teams to deliver high-quality solutions.
- Stay current with industry trends and best practices in Java development and DevOps.
Required Skills and Experience:
- Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent work experience).
- Proficient in Java programming language and frameworks (Spring, Hibernate, etc.).
- Strong understanding of DevOps principles and experience with DevOps tools (e.g., Jenkins, Git, Docker, Kubernetes).
- Knowledge of containerization and orchestration technologies (Docker, Kubernetes).
- Familiarity with monitoring and logging tools (ELK stack, Prometheus, Grafana).
- Solid understanding of CI/CD pipelines and automated testing frameworks.
- Excellent problem-solving and analytical skills.
- Strong communication and collaboration skills.
Requirements:
- Should have sound knowledge of PHP, MySQL, JQuery & javascript.
- Should know MVC framework Yii/Yii2
- Knowledge of mobile app APIs, JSON, etc.
- Knowledge of version control systems like GIT is a plus.
- Strong analytical and problem-solving skills.
- Troubleshoot and fix any issues relating to PHP programs.
• Formal design training with an incredible eye for detail and obsessive appreciation for
typography, design and layout
• Demonstrated mastery of the Adobe Creative Suite
• Excellent organisational, collaboration, and communication skills
Lead the overall design vision that enhances our business goals across the company.
• Develop your own toolbox of processes and techniques to identify problems and generate
creative solutions.
• Mentor and coach team members and challenge them to perform at their best.
Business Executive - Sales
Job brief:
- We are a company in the business of evolving people and have developed Excellence
Installation Technology which is a Trillion Dollar Industry and has been validated by
Forbes too.
- We are looking for an enthusiastic person to contribute in converting the enquiries to
customers for our company.
- Candidates will be responsible for closing sales deals over the phone and maintaining
good customer relationships.
- An effective Business Executive must be an excellent communicator and have superior
people skills.
- They must be comfortable presenting products or services over the phone as well as
dealing with complaints and doubts.
Responsibilities:
- Contact potential or existing customers to inform them about our product/service.
Answer questions about products or the company.
- Ask questions to understand customer requirements and close sales.
- Enter and update customer information in the database.
- Handle grievances to preserve the company’s reputation.
- Go the “extra mile” to meet business requirements and facilitate future sales.
- Keep records of calls and sales and note useful information.
Skills:
- Education and Salary no bar for the right candidate.
- Excellent conversational and interpersonal skills.
- Cool-tempered and able to handle rejection.
- Outstanding negotiation skills with the ability to resolve issues and address complaints.
- A vibrant person with a positive attitude who is ready to learn new skills and wants to
achieve something great for themselves.
- Preferably someone with Creative and Artistic side to their personality.
- MSMEx is a business advisory platform which connects Micro, Small & Medium Enterprises (MSMEs) & Start-ups with leading industry experts for professional advice & mentoring.
- Our goal is to bring world-class business management support in a micro advisory format to MSMEs at highly-affordable price points, so they can scale to their full potential faster with qualified guidance, expert mentoring and hand-holding.
- We take a customer-centric approach in our product development and measure our success using defined business metrics.
- We are a small team with diverse background & experiences. We work hard as a team - and appreciate the meaningful contribution of each other. We celebrate the journey and milestones and don- t wait for destination.
Responsibilities :
- Perform market research and competitive analysis
- Understand user needs, pain points & behaviour
- Develop & drive product direction and strategy
- Own the product roadmap, milestones and KPIs
- Collect & gather the requirements from different stakeholders to write PRDs & User
Stories.
- Define Acceptance Criteria & KPIs for each product feature
- Preparing Wireframes to explain the feature requirements to UI/UX Team
- Managing & Planning Sprints, Backlog & UAT
- Oversee product execution from inception to delivery
- Define and execute go-to-market plans /strategies along with marketing team
- Work with design, engineering, operations & marketing teams to set priorities & achieve the product and business goals
- Own the product tracking & analytics to gain insights for product iteration
Requirements:
What we are looking for:
- BE/BTech or MBA with relevant experience of 3-5 years
- Strong Analytical Skills with ability to formulate data driven decisions
- Own a track record of building interesting mobile products
JOB DESCRIPTION - PRODUCT MANAGER :
- Experience in Agile Product Development Process
- Exceptional Written & Verbal Communication Skills
- Cross-Functional Team Management
- A Team Player with an Entrepreneurial spirit
- Embrace change, and thrive in a fast-paced start-up environment
Tools:
- Project Management: JIRA, Slack etc
- Wireframing Tools: Framer etc
- Analytics: Google Analytics, Google Tag Manager, Facebook Analytics, Metabase, Tableau etc
- MS Office: Excel, Power Point, Word etc
Why MSMEx?
- You want to work directly with cofounders & serial entrepreneurs
- You love challenges and independently solve them
- You love to work in fast paced start-up environment
- You want fast paced growth in your career
Location: Preferred Mumbai in long run. For 2021 can work from anywhere.
Job Purpose: We Are Looking For A Laravel Developer Who Is Dedicated To The Craft, Writes Code That Theyare Proud Of And Can Hit The Ground Running. Qualification: Any IT Graduate Responsibilities:
• Write “Clean”, Well-Designed Code.
• Contribute In All Phases Of The Development Lifecycle.
• Develop And Deploy New Features To Facilitate Related Procedures And Tools If Necessary. Skills Required:
• Hands On Experience In Core PHP.
• Good Experience In Laravel Is Must.
• Good Command Over PHP Framework Like Codeigniter Is An Added Advantage.
• Excellent Knowledge Of MySQL.
• Good Knowledge Of Relational Databases, Version Control Tools.
• Should Be Able To Develop Web Services.
• Knowledge Of Object Oriented PHP Programming And MVC Pattern.
• Good Command Over AJAX/JQuery/HTML/CSS
- Bachelor's degree in Computer Science, Engineering, Operations Research, Math, or related discipline.
- Minimum 2+ years of experience as an Analyst role preferred.
- Highly proficient in Microsoft Office and Windows based applications.
- SQL AND Excel Knowledge and Hands-on experience is a must.
- Demonstrated Analytical ability, results-oriented environment with external customer interaction.
- Excellent written and verbal communication and presentation skills and the ability to express thoughts logically and succinctly.
- Entrepreneurial drive and demonstrated ability to achieve stretch goals in an innovative and fast-paced environment.
Preferred Qualifications
- Experience with E-Commerce, Retail and Business Analytics would be an advantage.
- Understanding of data warehousing, data modeling concept and building new DW tables
- Advanced SQL skills, fluent in R and/or Python, advanced Microsoft Office skills, particularly Excel and analytical platforms
Looking for Angular developers with good experience in Angular (Version 2 and above) ,HTM5 and CSS3.The role is responsible for designing, coding and modifying webpages, from layout to function and according to the design specifications. This position requires constant interaction with other team members like UX, UI & Service development team.
Responsibilities:
• Work with API Development Engineers to Understand the Scope of Integrations & use cases.
• Building Re usable components using Angular adhering to best coding practices. • Ensure Quality of deliverables adhering to coding standards and Best practices
• Following up with UX team for Reviews on UI components & Styling.
• Perform unit testing and identify, troubleshoot and solve code-related issues as needed.
Desired Skills & Competencies:
• HTML/HTML5, CSS3, JavaScript, Angular (Version 2 and above) ,TypeScript – Mandate skill.
• Familiar with Responsive design using Bootstrap.
• Experience in Unit Testing – using Karma , Jasmine Frameworks.
• Exposure to SonarCube as code coverage tool
• Experience with front end tools like – Webpack, AngularCLI, NPM, Redux.
• Experience in integrating REST / SOAP Web services (API).
• Strong knowledge in OOPS concepts.
• Having very good debugging skills.
• Ability to develop reusable functions/components with optimized and no defect code.
• Ability to work independently and deliver quality work.
• Knowledge of Using Source Repositories like Git & Bitbucket.
We are looking for a skilled professional proficient enough in working on building apps on Android platform.
As a developer, you will be responsible for leading the development and launch of product features. You will have significant influence on our overall strategy by helping define these product features, drive the system architecture, and spearhead the best practices that enable a quality product.
Responsibilities and Duties
Develop, Deploy and Maintain mobile applications on Android.
Developing high performance personal and commercial applications with Push notification, location based services, social features.
Primary testing the applications and ensuring the programs and applications do not have glitches, errors, or low functionality.
Fixing bugs by collaborating with QA team members.
Understanding of configuration aspects of devices - Configuration utility, configuration profiles.
Required Experience and Qualifications
• Minimum 1 year of relevant experience in iPhone applications development.
• Ability to conceptualize and design mobile applications based on client need.
• Ability to lead and mentor a small team of developers.
• Ability to understand business requirements.
• Should be able to work independently
Job Type: Full-time