
Responsibilities
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Management and resolve customer complaints
- Sell products and place customer orders in the computer system
- Identify and escalate issues to supervisors
- Manage calls and respond to customer’s email
- Provide product and services information to customers
- Approach expected customers and give a presentation on current projects and services
- Research required information using available resources
- Document all call information according to standard operating procedures
- Recognize, document, and alert the management team of trends in customer calls
- Follow up customer calls where necessary
Qualifications and skills:
- Proficient in relevant computer applications
- 2-3 years of experience in a call center environment
- Knowledge of customer service practices and principles
- Superior listening, verbal, and written communication skills (Fluency in English, preferred American accent)
- Ability to handle the stressful situation appropriately

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- Lead, recruit, train, and coach the sales team of the organization and ensure that they completely understand the mission and vision of the organization.
- Experience in IT Software Services, development of enterprise application.
- Be an active mentor and coach to the Team to help them conclude their deals.
- Help team created unique and effects sales pitches, write professional proposals and manage CRM
- Expected to maintain utmost confidentiality in regard to the business of the Company.
- Experience in working on pre-sales & post-sales part with extensive experience in working on several portals.
- Should have knowledge about channels of leads and conversions, should know how to develop leads into project, nurture leads, give technical solutions to clients , take out timeline and cost on proposed solution.
- Required to work with Integrity and Productively for the growth and success of the Company.
- Research and develop strategies and plans which identify new marketing opportunities, direct marketing, and new project development
- Directly manage major and critical developing client accounts, and coordinate the management of all other accounts
- Establish and implement short- and long-range departmental goals, objectives, policies, and operating procedures
- Should have excellent communication, social, and organizational skills
- Implement effective promotional strategies trained a high performance sales team and helped boost corporate image
- Execute in an intense, fast-paced, and highly iterative environment
- Work with Global Teams to Optimize the Customer Relationship Assisting in Winning New Sales Projects
- Should know how to get sale via portals, Digital fields etc.
- Responsible for Preparing Monthly/Quarterly/Annual Sales Reports and annual Sales & Marketing Plans
- Directly responsible to report to company VP-Sales.


R360 powers a data-driven customer engagement ecosystem that enables the world’s leading organisations to earn customer loyalty every day.
For over 10 years, R360’s loyalty and reward platforms have driven ambitious loyalty programs for some of the world’s biggest brands – including Axis Bank, Standard Chartered Bank, HDFC Bank and Emirates National Dubai Bank. We have 500+ global retail partnerships and offer our clients reward programs, nuanced customer segmentation, data-centric campaigns, and big data analytics.
Our multidisciplinary team of technology experts, product engineers, data scientists, client relationship managers and customer experience professionals work together with our clients to enable loyalty by enhancing customer acquisition, engagement and retention.
Currently we are looking for a “Full Stack Developer” with an expertise in Java software development and proficient in React to join the software engineering team for our BFSI clients. The candidate will develop new application features and maintain existing ones. This position requires experience in making decisions and working both independently and as part of a small, dynamic team where everything the candidate does makes a difference.
What you’ll do:
· Work as full stack developer with prime focus on backend
· Responsible for handling and overseeing the End-to-end development from designing to development.
· Produce reusable, testable, and efficient code
· Troubleshoot critical issues and guide team as well.
· Support & Nurture other developers providing advice, coaching along with Design and code review of Peers
· Integrate data storage solutions and ensure application performance, quality, and responsiveness
· Collaborate with a team to define, design, and ship new features
· Identify and correct bottlenecks as well as fix bugs
· Exhibit excellent communications skills and engage in technical discussions with peers becoming a trusted, technical advisor.
What we’ll need:
Mandatory skills:
· Strong communication and Articulative skills.
· University degree or equivalent educational experience (optimally a technical or engineering degree)
· 6+ years of software development experience in Java/J2EE using RESTful web services, Microservices and Spring boot
· 3+yrs of hands on experience in Angular/React technologies
· Strong Data structures & algorithm skills along with Design skills
· Ability to manage multiple priorities and projects simultaneously
· Understanding of Agile methodologies
· Willingness to take ownership and find ways to unblock oneself.
· Trustworthy, team oriented and transparent
Technical Skills:
· Core Java (Collection, multi-threading, design patterns)
· Frameworks - Hibernate, Spring, REST Jersey
· Front end technologies – Java Script, jQuery, Angular, Reactjs
· Database – SQL & NoSQL
· Modelling – UML & ERD
Responsibilities
- As a founding member of the Product team, you will be responsible for managing the roadmap, features and manage the product lifecycle of the Niro credit applications.
- Setup data-driven experiments to optimize for key metrics, conversions etc.
- Communicate extensively with users and stakeholders to understand their pain points and eliminate those.
- Define clear and well-scoped requirement documents.
- Work with engineers and designers and ship features and product improvements.
You have
- 4+ years experience in Product Management and working closely with designers and engineering team members to ship products.
- Passion for solving consumer problems.
- Excellent communication skills.
- High affinity for making decisions with data.
- Prior Fintech experience and/ or experience in shipping delightful products is a plus.
- Prior experience with product experimentation is a plus.
You Get
- To work with smart, talented, fun people all around you.
- To work for a well-funded, fintech company with a good comp and benefits.
- Generous ESOP with no nasty clauses.
- Unlimited sick leave
- A learning wallet to upgrade your skills
- Experience working with community version PostgreSQL version 13 (or higher)
- Experience investigating/troubleshooting PostgreSQL performance issues with native Postgres catalog and statistics
- Familiarity with streaming and logical replication, HA, Backup and Recovery and Maintenance utilities including setup, configuration and monitoring.
- Strong troubleshooting and analytical skills
- 5+ years of PostgreSQL DBA experience


Key Skills: Java, Node.js, React js, PHP , JSON, Mongo DB, Rest APIs, Word Press, Web Services, Mern Stack, Mean Stack, Express Framework, Bootstrap with Angularjs.
- Overall 3 to 4+ years of experience is required with the following skills.
- Strong knowledge of JavaScript, Nodejs, Angular. Expresses, Reactjs, AJAX, and jQuery
- Good working knowledge of working database platforms like dynamo DB MYSQL and Mongo DB Experience
- working on wasp user interface technologies HTML and JavaScript, Knowledge of web servers and app servers AWS and MongoDB.
- You need to work in an agile cross-functional team to create a customer experience and implement high-quality code into production.
- Work on bug fixes and improvement of application performance.
- Hands on experience with a framework with Angular JS and Node JS
- Hands on experience with utility library with jQuery lib, bootstrap.js, Angularjs, Bootstrap, Date Picker, canvasjs.min.js, Socket.io, Moment timezone.js
- Good Knowledge of AWS Amazon web services.
- Should be Proficient in Linux
- Experience on Node.js and Json rest APIs developments and web services knowledge are highly preferred.
- Knowledge of cross-browser platform issues and implementation is highly preferred.
They serve across industries such as financial services, aviation, energy and natural resources, aerospace and defense, automotive, technology, retail, health care, etc. They provide consultancy services in various categories including but not limited to, cost transformation, business strategy, customer experience, manufacturing, supply chain, mergers & acquisitions, leadership and talent etc.
As a Associate- Learning & Development, you will be the SPOC for all consulting training processes – Local and Global Training.
What you will do:
- Working with Training Manager to identify trainee and trainer participation for all local and global programs
- Aligning with staffing and HR on the trainer and trainee allocation
- Managing logistics for new hire induction for both consulting and expert client delivery teams
- Collating relevant feedback from various trainings
- Understanding training needs of different cohorts and creating training calendars
- Managing all in-class (local) trainings across Associate Consultants to Manager. This includes, collating topics, identifying trainers and ensuring classes have regular trainings.
- Providing logistical support during training events/boot camps
- Working with the Training Manager and HR, in managing external training initiatives
- Being responsible for training related data tracking and analysis
Desired Candidate Profile
What you need to have:- Graduate/Postgraduate with 1-2 years of relevant HR experience in a diverse and multicultural work environment
- Strong interpersonal, communication(written and verbal) and problem solving skills
- Ability to work both independently and as an integral member of various teams
- Strong organization skills - ability to meet deadlines, prioritize assignments, and juggle multiple tasks simultaneously in a fast-paced, customer-focused environment
- Comprehensive knowledge of computer software applications such as Microsoft Word, Excel, and PowerPoint

As the lead for the frontend development team at Mosaic, you will be the sole owner of the
entire FE development cycle for our consumer facing web products in ReactJS. Also, you will
be responsible for shaping up the entire system for scale and collaborating intensively with the
backend and design teams to create the best consumer experiences. You would also need to
control the mobile app development lifecycle on ReactNative.
Responsibilities
- Overlook development of all user-facing products in React
- Build reusable components and front-end libraries for future use
- Translate designs and wireframes into high quality code
- Optimize components for maximum performance across a vast array of web-capable
devices and browsers
- Focus on code maintainability and performance of application
- Provide technical advice and assists in solving programming problems
- Use Server Side Rendering when applicable
- Enhance SEO, Analytics and overall frontend architecture for better performance
Requirements
- 4+ years of experience building frontend for consumer facing products
- 2+ years on ReactJS for consumer facing products
- 1+ years of Team Lead/Management experience
- Thorough understanding of architecting the frontend system with Server Side Rendering
- Good foundation in design and a knack for designing interactions and elegant interfaces
- Understands app development cycle
- Experience with NodeJS for Server Side Rendering/coordinating with the backend team
for API requirements
- Must come up with caching solutions where required to speed up the website load speed
and improve customer experience
- Deliver high-quality virtual and in-person technical training in line with industry-recognized best practices on utilizing Public Cloud services over AWS & Azure
- Excellent knowledge about digital transformation strategies using public cloud, various architectures, benefits and case studies.
- Hands on knowledge in implementing multi-tier applications over multiple cloud services and in a multi-cloud / Hybrid cloud environment.
- Design high quality self-paced recorded training sessions for varied target segments - students, working professionals, and corporates.
- Continuously improve on teaching methodology to suit online model to lead to high student satisfaction.
- Develop and retain an up-to-date knowledge of current working practices.
- Carry out course monitoring and evaluation collating participants' training, assessment report at every fortnight.
- Create high quality training materials for the candidates
- Mentor other instructors/team leaders/Subject Matter Experts in the content and course delivery techniques for assigned technical courses.
- Continuously improve knowledge with necessary certifications and actively contribute in community forums
Skills & Experience
- Minimum 4 years experience on AWS or Azure as a solution architect or similar at the associate level.
- AWS certified solutions architect associate or higher
- Microsoft certified Azure administrator associate or higher
- Excellent verbal and written communication skills.
- Excellent organizational and time-management abilities.
- Experience in building and delivering educational resources, including designing virtualized network training lab environments, administrating LMS systems for reporting, and authoring exams and self-assessment surveys.
- Experience in eLearning video development using Articulate, Camtasia, or Captivate software.
Our client is a Cloud Solutions startup that helps businesses manage their sales processes and clients well. It is a registered Salesforce partner and has been providing customised products and services to various companies for several years. They serve clients from various sectors like Finance, Healthcare, Education and even NGOs.
Their team consists of certified salesforce developers, consultants and mobile application developers, having a combined experience of over 50 Man years and over 100 projects. Founded by an ex-Infosys employee, they are a team of dynamic developers who are pioneers in Cloud Computing and their projects have been successfully set up and run in India and North America.
As the Salesforce Project Manager, you will be part of the growing Salesforce practice, managing a project or program. You will manage a number of related streams or activities to achieve a desired business result, planned profitability levels, quality standards and highest-level client satisfaction.
What you will do:
- Managing the project plan, budget, structure, schedule and staffing requirements for the delivery organization
- Creating and executing project work plans and revising as appropriate to meet changing needs and requirements for a workstream
- Being responsible for the deliverables, cost, schedule, and quality for a workstream
- Developing, reviewing and approving project plan(s) and scope; ensuring all facets of the project deliverables are met for a workstream
- Reviewing deliverables prepared by team before passing to client for a workstream
- Identifying and managing project risk for a workstream
- Ensuring project documents are complete, current, and stored appropriately for a workstream
- Reviewing the status reports of team members and addressing issues as appropriate for a workstream
- Management and successful delivery of all phases of at least 2 – 10 Salesforce implementations for a workstream
- Experience in using tools to automate project management like agile scrum, jira etc.
- Experience in Project Management
- A Project Manager usually has technical expertise in one or more other domains (e.g. a Project Manager with testing skills could perform a test manager function)
- Experience in interacting with clients
- Team handling experience
- Management of Salesforce projects from start to finish using agile delivery approach for a workstream
- Deep knowledge of / experience with formal delivery methodologies

