Customer Support executive

Main tasks

• Test preparation (test design, creation of test specifications and test cases for regression tests and tests of new and further developments)
• Sprint-accompanying testing in the Scrum team
• Test evaluation/documentation of the test results
• Cypress testing tool hands-on experience for Automation testing
• Further development of existing test automation processes
• Close cooperation with the SOL business unit and the test departments at other locations

Qualification profile

• Completed degree or comparable training with an IT background
• Affinity and many years of experience in systematic testing of software products
• Excellent ability to work in a team and an independent, structured way of working
• Practical knowledge of the application of test methods and quality management standards as well as test automation knowledge is advantageous
• Fluent in English

We are seeking a skilled Node.js + Python Developer to join our team. The successful candidate will be responsible for developing and maintaining web applications using Node.js and Python. The ideal candidate will have a strong understanding of both Node.js and Python, as well as web application development. Responsibilities:

Developing and maintaining web applications using Node.js and Python

Write clean and efficient code that adheres to Node.js and Python coding standards

Collaborate with other developers and team members to design and implement new features

Troubleshoot and debug issues in existing code

Create and maintain technical documentation

Requirements:

Strong knowledge of Node.js and Python

Familiarity with front-end technologies such as HTML, CSS, and JavaScript

Experience with MySQL/Mongo and database design

Good understanding of object-oriented programming and design patterns

Strong problem-solving skills and attention to detail

Good communication skills and ability to work in a team environment

Preferred Qualifications:

Experience with popular Node.js frameworks such as Express or Koa

Experience with OpenAi APIs

Knowledge of machine learning and data science libraries in Python such as TensorFlow, Scikit-learn, and Pandas

Experience with RESTful API development

Experience with payment gateway integrations

Development Projects

Backlog Create: Work with cross functional teams to breakdown the quarterly objectives into tasks and create backlog in Jira

Groom: Review the backlog regularly for each product / team and keep the items up-to-date and prioritized

Planning: From the backlog create sprint plans for all our products and cross functional teams every two weeks

Estimation: Ensure all the tasks in sprint have assignments, estimates added in Jira and the time spent is recorded

• Ensure all the tasks in sprint have start and end dates - Scheduling, Tracking, Releases
• Work with team to plot the tasks in the sequence as they would be delivered to ensure the planning is realistic
• Attend regular sprint meetings and monitor the progress against the plan o Find out the dependencies and work with cross functional teams to resolve them. 
• Find out the risks, create plans to mitigate them
• Work with cross functional teams to determine the scope of each release o Prepare release plans
• Review the release progress regularly 
• Manage the dependencies and risks

Documentation

• Process Documents : Document the processes that the teams follow and their life-cycle

• Product Documents : Work with cross functional teams to ensure the documentation artifacts are created for each release, reviewed and signed off before the release

Reporting : Weekly Progress Reports o Sprint Reports

Communication

Apart from regularly reporting the project manager need to be able to communicate with teams and management on a day-to-day basis on ongoing product development and release activities to be effective

Customer Projects

• Meet regularly with customers to understand the issues, solution to the use-cases, update implementation schedule and key milestones                                                                                                                   
• Work with customers to plans, schedule and execute the deployment, integration, upgrade, migration activities                                                                                                                                                                                                                                                                                                                 Obtain feedback on product and service performance and take them to management and cross functional teams to ensure they are added to the product backlog                                                                                                                   
• Serve as the primary voice of the customers within Acceldata and advocate on customers’ behalf                                                                                                                   Engage in and coordinate efforts to provide customer support and solutions by leading cross-functional efforts to ensure customer success                                                                                                                   
• Attend periodic business review meetings, as required, to provide progress on specific customer accounts                                                                                                                   Develop and manage improvement strategies for customer success. Hold retrospective reviews after every key milestone, document the outcomes and ensure the actions are implemented                                                                                                                   
• Coordinate with the Site Reliability team to drive value with key accounts
• Prepare periodical reports on customer’s health and report out to management to identify customer experience risks and drive internal change to support continuous customer experience improvement                                                                                                                                                                                            

Knowledge, Skills and Experience:                                                                                                    

• To succeed at this job, you must have 5 - 8 years of experience in managing development projects   
• 3 - 5 years of experience in managing releases /roll out to customers 
• Be Customer Success driven to Have strong leadership and influencing skills 
• Have the ability to track and manage multiple customer programs from inception to implementation o Be able to collect, analyze, present data in support of recommendations 
• Possess the ability to foster working relationships and establish trust across the organization both internally and with customers.

• Designing and Developing web applications using Laravel 7 / 8
• Closely working front-end and back-end developers on projects.
• Hands on experience with handing MySQL queries
• Excellent logical and analytics skill
• Experience on handling and developing API end points
• Experience with Payment Gateway integrations and implementations
• Knowledge on any Frontend Framework - Bootstrap / Foundation / Backbone (Secondary skills, added advantage)

• Follow standard coding structure with Security first approach to avoid vulnerabilities such as SQL Injection and XSS
• Sound knowledge on integrating multiple payment gateway

Responsibilities:​

· Research, register and apply for jobs available overseas, as per the client's requirement.

· Develop and implement search strategy that includes recruitment agencies, employer websites, job boards and social networks.

· Understand the client's profile and suggest availability of jobs as per their requirement.

· Review resumes and credentials for appropriateness of skills, experience and knowledge.

· Understand different skill sets and job descriptions and apply for the right job on job portals, recruitment boards, to recruitment agencies & directly company's website.

· Ability to interact with the clients on call and email on their job search services.

· Co-ordinate on responses and interview schedule with clients, as needed.
Place of work: Hyderabad

We are looking for a Sr. Engineer DevOps and SysOps, who is responsible for managing AWS and Azure cloud computing.  Your primary focus would be to help multiple projects with various cloud service implementation, create and manage CI/CD pipelines for deployment, explore new services on cloud and help projects to implement them.

Technical Requirements & Responsibilities

1. Have 4+ years’ experience as a DevOps and SysOps Engineer.
2. Apply cloud computing skills to deploy upgrades and fixes on AWS and Azure (GCP is optional / Good to have).
3. Design, develop, and implement software integrations based on user feedback.
4. Troubleshoot production issues and coordinate with the development team to streamline code deployment.
5. Implement automation tools and frameworks (CI/CD pipelines).
6. Analyze code and communicate detailed reviews to development teams to ensure a marked improvement in applications and the timely completion of projects.
7. Collaborate with team members to improve the company’s engineering tools, systems and procedures, and data security.
8. Optimize the company’s computing architecture.
9. Conduct systems tests for security, performance, and availability.
10. Develop and maintain design and troubleshooting documentation.
11. Expert in code deployment tools (Puppet, Ansible, and Chef).
12. Can maintain Java / PHP / Ruby on Rail / DotNet web applications.
13. Experience in network, server, and application-status monitoring.
14. Possess a strong command of software-automation production systems (Jenkins and Selenium).
15. Expertise in software development methodologies.
16. You have working knowledge of known DevOps tools like Git and GitHub.
17. Possess a problem-solving attitude.
18. Can work independently and as part of a team.

Soft Skills Requirements

1. Strong communication skills
2. Agility and quick learner
3. Attention to detail
4. Organizational skills
5. Understanding of the Software development life cycle
6. Good Analytical and problem-solving skills
7. Self-motivated with the ability to prioritize, meet deadlines, and manage changing priorities
8. Should have a high level of energy working as an individual contributor and as a part of team.
9. Good command over verbal and written English communication