Customer Support executive

at MMF Infotech Technologies Private Limited

Customer Support executive

MMF Infotech Technologies Private Limited

Company

Home

Customer Support executive

at MMF Infotech Technologies Private Limited

Posted by Kratika Patidar

0 - 3 yrs

₹1.5L - ₹2L / yr

Indore

Skills

Customer Support

Customer Service

Communication Skills

Customer Relationship Management (CRM)

Skills:

∙ Excellent communication and analytical Skills

∙ Strong leadership and management skills

∙ Must have excellent interpersonal skills

∙ Excellent written and verbal communication

∙ Active listening and Problem solving skills

∙ Ability to multitask, prioritize, and manage time effectively

Roles and Responsibilities:

∙ A professional approach in answering calls and provide information about products and services, taking input of issues and their redressal thereof

∙ Keep records of customer interactions, process customer accounts and file documents

∙ Proficiently communicating with customers electronically and taking follow up of the procedures.

∙ Handling customer queries regarding various products ∙ Identify and assess customer needs to achieve satisfaction ∙ Exhibiting patience in order to resolve queries in a timely manner ∙ Escalate unresolved issues to the appropriate internal teams ∙ Document knowledge in the form of solution article

∙ Respond to customer queries in a timely and accurate way, via phone, email or chat

∙ Patience when handling tough cases.

∙ Take a deep dive into product key features and have keen insight/knowledge about the product.

Skills:

∙ Excellent communication and analytical Skills

∙ Strong leadership and management skills

∙ Must have excellent interpersonal skills

∙ Excellent written and verbal communication

∙ Active listening and Problem solving skills

∙ Ability to multitask, prioritize, and manage time effectively

Roles and Responsibilities:

∙ A professional approach in answering calls and provide information about products and services, taking input of issues and their redressal thereof

∙ Keep records of customer interactions, process customer accounts and file documents

∙ Proficiently communicating with customers electronically and taking follow up of the procedures.

∙ Respond to customer queries in a timely and accurate way, via phone, email or chat

∙ Patience when handling tough cases.

∙ Take a deep dive into product key features and have keen insight/knowledge about the product.

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About MMF Infotech Technologies Private Limited

Founded :

2010

Type :

Products & Services

Size :

100-1000

Stage :

Profitable

About

MMF Infotech is a full service software development company specialized in designing, development, digital marketing and back office services.

Kratika Patidar

Connect

Company social profiles

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