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Skills:
∙ Excellent communication and analytical Skills
∙ Strong leadership and management skills
∙ Must have excellent interpersonal skills
∙ Excellent written and verbal communication
∙ Active listening and Problem solving skills
∙ Ability to multitask, prioritize, and manage time effectively
Roles and Responsibilities:
∙ A professional approach in answering calls and provide information about products and services, taking input of issues and their redressal thereof
∙ Keep records of customer interactions, process customer accounts and file documents
∙ Proficiently communicating with customers electronically and taking follow up of the procedures.
∙ Handling customer queries regarding various products ∙ Identify and assess customer needs to achieve satisfaction ∙ Exhibiting patience in order to resolve queries in a timely manner ∙ Escalate unresolved issues to the appropriate internal teams ∙ Document knowledge in the form of solution article
∙ Respond to customer queries in a timely and accurate way, via phone, email or chat
∙ Patience when handling tough cases.
∙ Take a deep dive into product key features and have keen insight/knowledge about the product.
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About MMF Infotech Technologies Private Limited
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Key Deliverables of the Role
- Define and execute innovation pipeline for the brand – knowing the stage Gate process
- Conceptualizing & launching new products – have past successes in conceptualizing a brand from scratch / repositioning etc.
- Responsible for driving and delivering business results on the brand
- Identify opportunities for the brand to grow which involves forecasting consumer insights and any opportunities and/or threats emerging from the competitive or technology landscape.
- Custodian of data for the portfolio; Analyse & Publish analytics for relevant categories/brand to aid critical brand decision making
- Work with activation and creative agencies on aspects like artwork, adaptations, in-store activations etc.
Knowledge, Skills & Competencies
- Category Management
- Understanding of Marketing Communication Development and Assessment
- Strong Analytical Skills
- Knowledge of Business & Financial Analysis
· Consumer centricity
· Excellent Communication Skills
Software Engineer for Java
- Understanding of object-oriented programming and design patterns
- Strong with Java programming and Java Servlets.
- Proficient in API design and development using RESTful services (JSON, XML etc)
- Source code management using GIT
- Knowledge in Mongo DB and SQL or any equivalent No-SQL and Relational databases.
- Experience working with Bootstrap, JavaScript, jQuery & HTML would be preferred.
- Experience in Node JS would be an added advantage.
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REQUIREMENTS
Core skills:
● Technical Experience (Must have) - working knowledge of any visualization tool
(Metabase,Tableau, QlikSense, Looker, Superset, Power BI etc), strong SQL & Python,
Excel/Gsheet
● Product Knowledge (Must have)- Knowledge of Google Analytics/ BigQuery or
Mixpanel, must have worked on A/B testing & events writing.Must be familiar with
product (app,website) data and have good product sense
● Analytical Thinking: Outstanding analytical and problem-solving skills. ability to break
the problem statement during execution.
Core Experience:
● Overall experience of 2-5 years in the analytics domain
● He/she should have hands-on experience in the analytics domain around making Data
Story Dashboards, doing RCA & analyzing data.
● Understand and hands-on experience of the Product i.e funnels, A/B experiment etc.
● Ability to define the right metric for a specific product feature or experiment & do the
impact analysis.
● Ability to explain complex data insights to a wider audience & tell us the next steps &
recommendations
● Experience in analyzing, exploring, and mining large data sets to support reporting and
ad-hoc analysis
● Strong attention to detail and accuracy of output.
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CTC Budget: 35-50LPA
Location: Hyderabad/Bangalore
Experience: 8+ Years
Company Overview:
An 8-year-old IT Services and consulting company based in Hyderabad providing services in maximizing product value while delivering rapid incremental innovation, possessing extensive SaaS company M&A experience including 20+ closed transactions on both the buy and sell sides. They have over 100 employees and looking to grow the team.
Work with, learn from, and contribute to a diverse, collaborative
development team
● Use plenty of PHP, Go, JavaScript, MySQL, PostgreSQL, ElasticSearch,
Redshift, AWS Services and other technologies
● Build efficient and reusable abstractions and systems
● Create robust cloud-based systems used by students globally at scale
● Experiment with cutting edge technologies and contribute to the
company’s product roadmap
● Deliver data at scale to bring value to clients Requirements
You will need:
● Experience working with a server side language in a full-stack environment
● Experience with various database technologies (relational, nosql,
document-oriented, etc) and query concepts in high performance
environments
● Experience in one of these areas: React, Backbone
● Understanding of ETL concepts and processes
● Great knowledge of design patterns and back end architecture best
practices
● Sound knowledge of Front End basics like JavaScript, HTML, CSS
● Experience with TDD, automated testing
● 12+ years’ experience as a developer
● Experience with Git or Mercurial
● Fluent written & spoken English
It would be great if you have:
● B.Sc or M.Sc degree in Software Engineering, Computer Science or similar
● Experience and/or interest in API Design
● Experience with Symfony and/or Doctrine
● Experience with Go and Microservices
● Experience with message queues e.g. SQS, Kafka, Kinesis, RabbitMQ
● Experience working with a modern Big Data stack
● Contributed to open source projects
● Experience working in an Agile environment
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Job Role :
o Experience in Front-end web development using JavaScript jQuery,Angular, HTML5, CSS
o Responsible for handling end to end design & execution of all product web interfaces
o Develop new user-facing features & build reusable code and libraries for future use Work closely on UI/UX designs and back end engineers to implement versatile front-end solutions to web development problems
o Design, development, integration, delivery of different UI side modules of the product
o Develop and enhance modular, multilingual, cross-browser front-end applications using Angular, HTML, CSS, JavaScript, XML, JSON, etc.
o Experience in making responsive layouts
o Experience developing in Agile development processes
o Work closely with product management, customer support and SQA to continuously evolve and innovate the product.
o Involvement in the full development life cycle of projects. Working as a part of a team as well as on your own initiative
o Facilitate in the decision-making processes with team members both in terms of new system development and enhancement to current systems
o Experience of full software development life cycle and Agile Strong verbal & written skills required to interact with global teams. Highly motivated, analytical thinking individual
o Since this role involves working closely with users, the ideal candidate would have Knowledge of Relational database/SQL
o Ability to multi-task and work against deadlines/priorities
o Sense of ownership and desire to take on an expanded role over time. Eager to work with new technologies and apply them towards enterprise-level data solutions
o Capable of working with a global team and thriving in a team development environment. Advanced problem-solving skills and the ability to deal with real world business issues
1.
As a member of the team, you will work alongside our clients to help design and deliver Test solutions to meet business requirements and help to improve the effectiveness of the clients' software quality assurance process.
2.
You should have extensive experience delivering testing services on commercial projects and possess extensive knowledge of agile practices.
3.
You are a techie who is passionate about software quality. You take pride in being hands-on and constantly endeavor to meet/exceed the software quality expectations of clients.
4.
You have 6+ years of experience in Quality Assurance including some experience in automation.
5.
You have exceptional analytical skills. While your projects may be extremely diverse in terms of their domain, scope, and requirement, you still must have the ability to comprehensively analyze those business problems and propose solutions accordingly.
6.
You have led QA efforts on your projects. This means you've defined testing strategies, test effort estimation, worked on automation frameworks, coordinated with client teams and have been involved till the deployment of projects.
7.
You are well experienced in bug reporting tools like Jira, Azure DevOps, Bugzilla, and API testing tools like Postman, Swagger, SoapUI, etc.
8.
Experience in using automation tools like Selenium Webdriver/Cypress/Appium to automate enterprise software applications would be an added advantage but it is not a must-have.
9.
You have excellent communication skills, task management skills, and client-facing capability and experience.
10.
You have worked on Agile projects and can advise clients on implementing agile testing processes.
11.
Experience in using any BDD frameworks for responsive web applications or mobile application testing.
12.
API integration testing would be an added advantage.
13.
Regardless of your experience, you are hands-on with testing and would like to remain hands-on as well.
14.
You are good with sharing knowledge and mentoring junior team members.
Testing Lead
Roles and Responsibilities
We are looking for a highly-skilled test automation engineer to automation testing. Who has experience in Selenium with Either Java/C#/ Python.
- Working experience of a minimum of 6+ years in Test automation using Selenium or other similar tools.
- QA experience with manual testing of web sites, web services and backend applications in windows.
- Working knowledge on tools like Jenkins, JIRA and Github.
- Contribute towards the automation of performance flows using JMeter.
- Should have Positive Attitude to Learn the Functionality of Application with quick turn-around time.
- Record problems and issues in accordance with the project's problem and issue management plans.
- Creating, enhancing, debugging, and running the test cases.
- Work with the application team to resolve any issues that arise out of the testing process.
- Participate in the release control process (when the application is transferred from the build team to the test team) to ensure that solutions meet business requirements.
- Good understanding and experience in Agile test automation frameworks and approaches.
- Strong in Testing methodology, test framework design experience.
- Strong analytical and problem-solving skills.
- Understanding of QA methodologies, life cycle and processes
- Positive and energetic work attitude.
- Well-organized and disciplined, but also adaptable approach to work.
- Able to multi-task and manage numerous deliverables effectively.
- Strong written and communication skills.
- Having good experience of team handling.
**Work from office. Location: Kolkata
**Interview: Face to face interview
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