Customer Support executive

at MMF Infotech Technologies Private Limited

DP
Posted by Kratika Patidar
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Indore
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0 - 3 yrs
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₹1.5L - ₹2L / yr
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Full time
Skills
Customer Support
Customer Service
Communication Skills
Customer Relationship Management (CRM)

Skills: 

∙ Excellent communication and analytical Skills 

∙ Strong leadership and management skills 

∙ Must have excellent interpersonal skills 

∙ Excellent written and verbal communication 

∙ Active listening and Problem solving skills 

∙ Ability to multitask, prioritize, and manage time effectively 

 Roles and Responsibilities: 

∙ A professional approach in answering calls and provide information  about products and services, taking input of issues and their  redressal thereof 

∙ Keep records of customer interactions, process customer accounts  and file documents 

∙ Proficiently communicating with customers electronically and taking  follow up of the procedures. 

∙ Handling customer queries regarding various products ∙ Identify and assess customer needs to achieve satisfaction ∙ Exhibiting patience in order to resolve queries in a timely manner ∙ Escalate unresolved issues to the appropriate internal teams ∙ Document knowledge in the form of solution article 

∙ Respond to customer queries in a timely and accurate way, via  phone, email or chat 

∙ Patience when handling tough cases. 

∙ Take a deep dive into product key features and have keen  insight/knowledge about the product.

Read more

About MMF Infotech Technologies Private Limited

MMF Infotech is a full service software development company specialized in designing, development, digital marketing and back office services.
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Founded
2010
Type
Products & Services
Size
100-1000 employees
Stage
Profitable
View full company details
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