Customer Support executive

Specific Responsibilities

• Minimum of 2 years Experience in Google Big Query and Google Cloud Platform.
• Design and develop the ETL framework using BigQuery
• Expertise in Big Query concepts like Nested Queries, Clustering, Partitioning, etc.
• Working Experience of Clickstream database, Google Analytics/ Adobe Analytics.
• Should be able to automate the data load from Big Query using APIs or scripting language.
• Good experience in Advanced SQL concepts.
• Good experience with Adobe launch Web, Mobile & e-commerce tag implementation.
• Identify complex fuzzy problems, break them down in smaller parts, and implement creative, data-driven solutions
• Responsible for defining, analyzing, and communicating key metrics and business trends to the management teams
• Identify opportunities to improve conversion & user experience through data. Influence product & feature roadmaps.
• Must have a passion for data quality and be constantly looking to improve the system. Drive data-driven decision making through the stakeholders & drive Change Management
• Understand requirements to translate business problems & technical problems into analytics problems.
• Effective storyboarding and presentation of the solution to the client and leadership.
• Client engagement & management
• Ability to interface effectively with multiple levels of management and functional disciplines.
• Assist in developing/coaching individuals technically as well as on soft skills during the project and as part of Client Project’s training program.

• 2 to 3 years of working experience in Google Big Query & Google Cloud Platform
• Relevant experience in Consumer Tech/CPG/Retail industries
• Bachelor’s in engineering, Computer Science, Math, Statistics or related discipline
• Strong problem solving and web analytical skills. Acute attention to detail.
• Experience in analyzing large, complex, multi-dimensional data sets.
• Experience in one or more roles in an online eCommerce or online support environment.

• Expertise in Google Big Query & Google Cloud Platform
• Experience in Advanced SQL, Scripting language (Python/R)
• Hands-on experience in BI tools (Tableau, Power BI)
• Working Experience & understanding of Adobe Analytics or Google Analytics
• Experience in creating and debugging website & app tracking (Omnibus, Dataslayer, GA debugger, etc.)
• Excellent analytical thinking, analysis, and problem-solving skills.
• Knowledge of other GCP services is a plus

We are seeking an experienced Delivery Manager with a proven track record of 2+ years in client management and onsite project delivery. The ideal candidate will oversee multiple technical projects, manage client relationships, and ensure successful delivery of solutions.

Key Responsibilities

• Client Management
• Build and maintain strong relationships with clients through regular feedback sessions and meetings
• Plan and coordinate release schedules with clients while considering resource availability
• Ensure proper risk management during product releases and deployments
• Facilitate effective communication between clients and development teams
• Resource Management
• Oversee resource allocation and availability across projects
• Manage team leaves and scheduling to ensure uninterrupted project delivery
• Coordinate with team leads, QA, and developers to maintain delivery checklists
• Monitor and support the professional growth of team members
• Project Delivery
• Ensure all project deliverables meet quality standards and timelines
• Maintain comprehensive documentation of project processes and progress
• Implement and oversee standardized checklists for different roles (QA, Developer, Team Lead)
• Coordinate release management and deployment processes

Required Skills & Qualifications

• Strong problem ownership and excellent communication skills
• Experience in managing technical teams and software development projects
• Proven ability to work onsite and adapt to client requirements
• Strong understanding of software development life cycle and agile methodologies
• Excellence in risk management and problem-solving

Key Competencies

• Problem ownership and high intent towards learning
• Over-communication and excellent professional behavior
• Strong technical understanding of software development processes
• Ability to identify and nurture high-performing team members
• Experience in resource planning and bench management

Additional Requirements

• Willingness to work in different time zones when required
• Ability to manage multiple projects simultaneously
• Experience in documentation and process improvement
• Strong stakeholder management skills

Role Overview:

The SEO Analyst is responsible for optimizing the organization’s online presence by improving search engine rankings, driving organic traffic, and enhancing user engagement. This role requires expertise in SEO strategies, analytics, and a strong understanding of mental health-related content to ensure alignment with the organization’s mission.

Key Responsibilities:

1. SEO Strategy Development and Execution:

• Develop and implement effective SEO strategies to improve website rankings and increase organic traffic.
• Conduct keyword research to identify high-value terms relevant to mental health services and integrate them into the content strategy.

1. Content Optimization:

• Collaborate with content teams to optimize on-page elements, including meta tags, headers, and keywords.
• Ensure that content adheres to SEO best practices while maintaining accuracy and sensitivity in mental health-related topics.

1. Performance Monitoring and Reporting:

• Monitor website performance using tools such as Google Analytics, Google Search Console, and other SEO software.
• Analyze data to evaluate the effectiveness of SEO efforts and provide regular reports to the marketing team.

1. Technical SEO Management:

• Conduct technical audits to identify and resolve issues affecting website performance, such as page speed, mobile usability, and broken links.
• Ensure the website is optimized for search engine crawlers and adheres to the latest algorithm updates.

1. Competitor and Market Analysis:

• Conduct competitive analysis to identify trends, opportunities, and gaps in the market.
• Research emerging SEO techniques and tools to maintain a competitive edge in the mental health sector.

1. Local SEO:

• Develop and manage local SEO strategies to enhance visibility in specific geographic areas.
• Optimize Google My Business profiles and manage location-based search strategies.

1. Collaboration and Training:

• Work closely with content creators, developers, and social media teams to align SEO initiatives with broader marketing goals.
• Provide training and guidance to team members on SEO best practices.

Qualifications and Requirements:

Education:

• Bachelor’s degree in Marketing, Computer Science, or a related field.

Experience:

• 2–5 years of experience as an SEO Analyst or in a similar role.
• Proven experience in optimizing content for the mental health or healthcare sector is mandatory.

Skills and Knowledge:

• Proficiency in SEO tools such as Google Analytics, Google Search Console, SEMrush, and Ahrefs.
• Strong understanding of technical SEO, keyword research, and link-building strategies.
• Familiarity with content management systems (e.g., WordPress).
• Knowledge of HTML, CSS, and basic coding practices is a plus.
• Excellent analytical and problem-solving skills.

Personal Attributes:

• Strong attention to detail with the ability to manage multiple projects simultaneously.
• Excellent communication and collaboration skills.
• Sensitivity and awareness when working with mental health-related content.

Key Competencies:

• Expertise in SEO strategies and best practices.
• Data-driven decision-making and performance analysis.
• Ability to adapt strategies to the unique needs of mental health-related audiences.
• Strong alignment with the organization’s mission to promote mental health awareness.

We are looking for an organized social media executive to lead our social media team in managing all social media platforms. The social media Executive is responsible for delegating duties, facilitating meetings with clients, and monitoring analytics.

To be successful as a social media Executive, you must have excellent knowledge of several social media platforms and have excellent communication skills. A good social media executive has excellent planning and time management skills.

RESPONSIBILITIES:

Meeting with clients to gauge their needs.

Briefing the social media team on the needs of clients.

Delegating specific tasks to team members.

Ensuring that team members adhere to deadlines.

Monitoring analytics for campaigns.

Providing feedback to clients.

 REQUIREMENTS:

Excellent knowledge of social media platforms such as Facebook, Instagram, LinkedIn, and Twitter.

Knowledge of analytics tools.

Excellent communication skills.

Ability to multitask.

Excellent time management skills.

Ability to lead a team.

A degree in Communication or a related field.

Prior experience in marketing or social media.

Communications Executive

Key Responsibilities:

• Creating and bringing out quarterly newsletter, case study booklets, annual report
• Create and draft News releases, articles, editorials, publications, and Case Studies, Testimonials & other written communication products.
• Manage the organization's social media presence and develop engaging content to increase visibility and engagement.
• Provide support to team members on effective communication practices.
• Ensure that all communication materials adhere to the organization's brand and messaging guidelines.
• Good communications skill to communicate within the internal team Pan-India & external stakeholders.
• Design of banners, standees, and other communication materials for the centres, events, etc. Preferable – Good understanding of design principles

Requirements:

• Bachelor's degree in Mass Communications
• Excellent written and verbal communication skills.
• Experience developing and executing communication materials.
• Good understanding of design principles
• Experience of 1 to 2 years

If you meet the above requirements and are passionate about communication, public relations, and marketing, we encourage you to apply for this exciting opportunity.

Job Description-

We are looking for a React Native Lead interested in building performant mobile apps on both the iOS and Android platforms. You will be responsible for architecting and building these applications, as well as coordinating with the teams responsible for other layers of the product infrastructure. Building a product is a highly collaborative effort, and as such, a strong team player with a commitment to perfection is required.

Responsibilities

Build pixel-perfect, buttery smooth UIs across both mobile platforms. Leverage native APIs for deep integrations with both platforms. Diagnose and fix bugs and performance bottlenecks for performance that feels native. Reach out to the open source community to encourage and help implement mission-critical software fixes—React Native moves fast and often breaks things. Maintain code and write automated tests to ensure the product is of the highest quality. Transition existing React web apps to React Native.

Skills

Firm grasp of the JavaScript {​{​and TypeScript or ClojureScript}​}​ language and its nuances, including ES6+ syntax Knowledge of {​{​functional or object-oriented}​}​ programming Ability to write well-documented, clean Javascript code Rock solid at working with third-party dependencies and debugging dependency conflicts Familiarity with native build tools, like XCode, Gradle {​{​Android Studio, IntelliJ}​}​ Understanding of REST APIs, the document request model, and offline storage Experience with automated testing suites, like {​{​Jest or Mocha}​}​

About Rankpedia:

Rankpedia Technologies works with customers experiencing complicated educational circumstances. Through the provision of online education programs, we equip students with the confidence, motivation, and skills that they need to top and perform outstandingly well in their education.

Location: Bangalore

Industry: E-Learning

About Role:

Who You Are | Common for All Senior Developers

• Leadership: Ability to move and inspire a team in a unified direction towards a common vision.

• Dynamic: Should be comfortable in dealing with lots of moving pieces. Have exquisite attention to detail, and are comfortable learning new technologies and systems.

• Humility: An approachable individual who is able to form strong and long-lasting relationships.

• Motivation: Demonstrate a positive, ‘can-do’ attitude. Willing to roll up your sleeves and get things done.

• Data-driven: Keen interest in evaluating product/market situations, analyzing raw data, and transforming it into actionable strategies.

Senior Software Engineer

Rankpedia is looking for a smart, collaborative, and hard-working Senior Software Engineer. As a Senior Software engineer, you’ll come in and lay the groundwork for how engineering is practiced at Rankpedia. You’ll assess the technical feasibility of newly-created product ideas and propose accurate solutions throughout the design and development phase. You’ll evaluate different systems for use in production and drive the adoption of key technological changes. You’ll soon lead a team of motivated and experienced engineers and enable them to provide a seamless learning experience to our customers. So, if you are an accomplished, hands-on engineering leader, then we’d like to talk to you!

Responsibilities: 

• As a Senior Software Engineer, you will be first-hand responsible for designing our architecture, implementing it, and making crucial technology decisions.

• You will build high-quality software, inspire future hires to write good code, and maintain a culture of high-performance engineering teams with exemplary work.

• Writing reusable, testable, and efficient code.

• Understanding agile development, CI/CD, sprints, code reviews.

• Working with Product Managers and the rest of the team to plan sprints.

• As the engineer building the foundation of our systems, you will end up working with product, frontend, and DevOps/infra personnel to architect the systems and data flow

• Articulate the approach to all the relevant team members

• Consistently follows and promotes SDLC best practices: Coding standard, testing, code reviews, code comments, etc. 

• Adaptability: As a Young startup you will be exposed to different functions beyond your defined role.

Requirements:

• 4-5 years of intense experience writing production Software services at scale

• Good understanding of Algorithms, Data Structures, Object-Oriented Design, and Databases

• Deep understanding of SQL database architecture - data modeling and scalable schema design

• Bachelor’s and/or Master’s degree in Computer Science or related field.

• Proficient in JavaScript & its Libraries/Frameworks, NodeJS, RestAPI, MongoDB, SQL, ReactJs.

• Experience of version control and code branching strategies

• Preferred - Experience of DevOps implementation in AWS

• Experience with containers (Docker, Kubernetes)

The Job Requires Candidate to work from office

Responsible for the efforts and results of the financial department.  Reporting to the Chief FO with regards to all financial and accounting activities overseeing financial department staff in day-to-day operations.  Liaising with operations with respect to financial transactions performed by non-financial staff.

Financial control is concerned with ensuring that recorded data is accurate, on time, and within the rules set by the Company.  The Financial Controller is also in charge of Policies and Procedures to ensure the right transactions are made by the appropriate employees and that appropriate authorizations are obtained according to policies agreed from time to time.

MiC benefits from the fact that it doesn’t have a large number of legacy systems; we suffer from the fact a lot of our systems are manual and spreadsheet-based however, we see this as an enormous opportunity to implement an ERP with high levels of automation.

Responsibilities

• Create monthly and annual reports to identify results, trends, and financial forecasts
• Manage cash flow by tracking transactions and regularly reviewing internal reports.
• Supervise and manage financial department staff including accountants, bookkeepers, and financial assistants
• Collaborate with HR to define roles and performance monitoring frameworks.  Regularly review the performance of team members in line with performance monitoring frameworks.
• Assist HR in defining recruitment needs and assessment of candidates.  Once these have been identified.
• Suggest updates and improvements for accounting systems including payroll and invoicing
• Overseeing and managing the company secretarial function ensuring the appropriate filings and reports are completed in each Country that MiC operates within.
• Implement, design, and maintain controls for managing financial transactions within the wider organization to ensure compliance with regulations and audit requirements.
• Be sure that all financial transactions are properly recorded, filed, and reported
• Establish and implement financial reporting systems to comply with government regulations and legislation in all of the territories and countries that MiC operates in.
• Collaborate with auditing services to ensure proper compliance with all regulations
• Develop budgets and financial plans for the Company based on data gathered from the constituent parts of MiC, external research for the markets within which MIC operates, and analysis of past trends.
• Review all financial plans and budgets regularly and identify variances with reported financial performance.
• Create systems to prevent errors in data collection and calculations
• Report to the CFO with timely and accurate financial information
• Assist the CFO in presenting reports to senior executives, investors, and Board Members
• Responsible for the timely and accurate financial close process ensuring that all required reconciliations and analysis are concluded comprehensively during the close process.

You'll also get a chance to be part of:

🌍 Global team expansion: Building up a world-class team of talented and passionate people.

• Bachelor’s Degree or Masters Degree in Accounting, Business, Economics or related field
• Several years of experience in business or finance environment; management experience; leadership skills; interpersonal skills; outstanding mathematical skills; honesty; integrity; reliability; solid written and verbal communication skills; high attention to detail; organization skills; critical thinking and problem-solving skills; research skills; analytical skills; computer skills; understanding of data privacy standards.
• Certified public accountant or equivalent qualification
• Self-starter, ability to identify issues, hold self and others accountable to achieve goals and resolve problems;
• Internationalis view with good command of written and spoken English;
• Strong technical ability – in-depth knowledge of relevant financial reporting standards;
• Good communicator – ability to analyze trends and communicate these to CFO and wider management team in a concise and meaningful manner
• Organized – with an ability to manage multiple tasks and competing priorities
• Commercially minded – able to understand the wider business context working collaboratively across departments to add value through financial analysis and insight.

Bonus points:

• Experience with Insurance-related industry
• Having implemented a multinational ERP system including design, implementation, and deployment.

• 24 days holiday + 3 National holidays.
• Share Option Scheme
• Excellent compensation plan, well above the market average
• You will be working for a Company that has talented colleagues and has a passionately focused culture
• Extensive possibility for growth and professional development