Customer Support executive

The selected candidate is required to fine tune LLM models, train them in distributed mode using SLURM framework, perform the necessary data engineering, training process monitoring and tuning, analysis, and documentation.

We are seeking an experienced and driven SEO Manager to lead our SEO team and develop strategic plans to increase organic traffic, improve search rankings, and drive overall SEO performance for TrustCapital.com.

Key Responsibilities:

• Develop and execute comprehensive SEO strategies to improve rankings and drive organic traffic.
• Oversee the SEO team, ensuring alignment with business objectives and cross-functional collaboration.
• Perform regular SEO audits to identify opportunities for improvement.
• Monitor, analyze, and report on SEO performance using tools like Google Analytics, SEMrush, and Ahrefs.
• Stay up-to-date with the latest SEO trends and best practices.

Skills & Experience:

• 5+ years of experience in SEO, with a proven track record in improving organic traffic.
• Strong leadership and team management skills.
• Expertise in technical SEO, content SEO, and link-building strategies.
• Proficiency with SEO tools (Google Search Console, SEMrush, Ahrefs, etc.).

A construction manager's job description includes planning, managing, and overseeing a construction project from start to finish. They are responsible for ensuring that the project is completed safely, on time, and within budget. 

Responsibilities of a construction manager:

• Planning

To plan the project and delegate tasks to their team. They also identify and resolve issues before they impact the project's schedule, budget, or quality. 

• Budget management

To track project expenses and manage cost overruns. They must find ways to minimize unnecessary expenses. 

• Time management

Must manage time efficiently to ensure that each phase of the project completes on time. 

• Leadership

Need to be able to lead and manage human resources. They also need to be able to negotiate contracts and maintain good relationships with contractors, clients, and city officials. 

• Construction knowledge

Need to have expert knowledge of building products, construction details, and relevant rules, regulations, and quality standards. 

• Computer skills

Should be proficient in Microsoft Office and general computer software. They should also be comfortable reading and understanding blueprints and drawings. 

Should have BE degree in Mechanical with minimum 5 Yrs experience

Job Summary:

A Project Manager is responsible for planning, executing, and closing projects while ensuring they meet their objectives, are completed on time, within scope, and within budget. They lead cross-functional teams, communicate with stakeholders, and manage project risks.

Key Responsibilities:

Project Planning:

Define project scope, goals, and deliverables.

Develop a detailed project plan, including schedules, budgets, and resource allocation.

Create a project timeline and set milestones.

Team Leadership:

Assemble project teams and assign responsibilities.

Provide clear direction and motivation to team members.

Foster collaboration and effective communication among team members.

Resource Management:

Allocate and manage project resources, including personnel, equipment, and materials.

Monitor resource utilization and adjust as needed to meet project goals.

Risk Management:

Identify potential project risks and develop risk mitigation strategies.

Proactively address issues that may impact project success.

Budget Management:

Create and manage the project budget.

Monitor project expenditures and ensure they stay within budget constraints.

Quality Control:

Establish and monitor project quality standards.

Conduct regular quality assessments and take corrective actions as needed.

Communication:

Maintain open and clear communication with stakeholders, team members, and project sponsors.

Provide regular project status updates and reports.

Documentation:

Maintain accurate project documentation, including project plans, schedules, and reports.

Ensure all project documentation is organized and easily accessible.

Change Management:

Handle changes to project scope or requirements and assess their impact on the project.

Seek approvals for changes when necessary.

Project Closure:

Ensure all project deliverables are met and approved.

Conduct a project post-mortem to evaluate the project's success and identify areas for improvement.

Regards, 

HR Team 

ACE Online 

WHO WILL LOVE THIS JOB?

• Attracted to creativity, innovation, and eagerness to learn

• Alignment to a fast-paced organization and its short-term and long-term goals

• An engaging, open, genuine personality that naturally encourages interaction with individuals at all levels

• Strong value system and sense of ethics

• Absolute dedication to premium quality

• Want to build strong core product team capable of developing solutions for complex, industry-first problems.

• Build balance of experience, knowledge, and new learnings

ROLES AND RESPONSIBILITIES?

• Driving the success of the software engineering team at Datamotive.

• Collaborating with senior and peer engineers to prioritize and deliver features on the roadmap.

• Build strong development team with focus on building optimized & usable solutions.

• Research, Design & Develop distributed solution to handle workload mobility across multi & hybrid clouds

• Assist in Identifying, Researching & Designing newer features and cloud platform support in areas of disaster recovery, data protection, workload migration etc.

• Assist in building product roadmap.

• Conduct pilot tests to assess the functionality of newly developed programs.

• Front facing customers for product introduction, knowledge transfer, solutioning, bugs triaging etc.

• Assist customers by giving product demos, conducting POCs, trainings etc.

• Manage Datamotive infrastructure, bring innovative automation for optimizing infrastructure usage through monitoring and scripting.

• Design test environments to simulate customer behaviours and use cases in VMware vSphere, AWS, GCP, Azure clouds.

• Help write technical documentation, generate marketing content like blogs, webinars, seminars etc.

TECHNICAL SKILLS

• 3 – 8 years of experience in software development with relevant domain understanding of Data Protection, Disaster Recovery, Ransomware Recovery.

• A strong understanding and demonstrable experience with at least one of the major public cloud platforms (GCP, AWS, Azure or VMware)

• A strong understanding and experience of designing and developing architecture of complex, distributed systems.

• Insights into development of client-server SaaS applications with good breadth across networking, storage, micro-services, and other web technologies.

• Experience of building and leading strong development teams with systems product development background

• Programming knowledge in either of GO Lang, C, C++, Python or Shell script.

• Should be a computer science graduate with strong fundamentals & problem-solving abilities.

• Good understanding of virtualization, storage and cloud platforms like VMware, AWS, GCP, Azure and/or Kubernetes will be preferable

• Should have experience in both sales (hunting) and Account Management (Farming)
• Should have a track record of managing an account for more than 4-7 years with the growth record
• Should possess excellent oral and written communication skills
• Should be willing to have short trips to US / UK for 4 - 7 times a year
• Should have a very good understanding of Technology services
• Should have managed multiple customers/clients
• Exposure to project/ program management would be desirable

Responsibilities:

• Establish productive, professional relationships with key personnel in assigned accounts.
• Build a deep understanding of the assigned account's business and identify potential opportunities.
• Build the pipeline for the existing and new services.
• Be the Primary contact to the assigned account and ensure the relationship is built at all levels.
• Coordinate the involvement of company resources, including delivery, support functions, and management team to meet the account performance objectives and customer expectations.
• Proactively assess, clarify, and validate customer needs on an ongoing basis.
• Responsible for Customer Satisfaction and work with the counterpart on the delivery side
• Own the account and perform the Account Analytics to be able to create growth
• Make sure the CRM is up to date.
• Ensure Account level metrics exist and run a monthly/quarterly steering committee meeting with the stakeholders on both sides
• Own the contract process with all the accounts
• Ensure the client has the complete visibility of all the Aspire services with periodic updates
• Meets assigned targets for profitability and strategic objectives in assigned accounts.
• Ensure compliance to the Account Management process as defined by the company

Accountabilities and Performance measures:

• Achieves assigned targets in the designated accounts.
• Meets assigned expectations for profitability.
• Ensure the collections are done on time (DSO is a metric)
• Achieves strategic customer objectives defined by company management.
• Completes strategic customer account plans that meet company standards.
• Work timing would be aligned to the respective geography.

Key communication points:

• Within Aspire: Senior Management, Service Line Heads and Managers, Project Managers of the assigned accounts, Marketing teams
• Customer Side: CXO, VPs, Product Managers
• Maintains high customer satisfaction ratings (CSAT) that meet company expectations.