Business Development Executive

Mandatory (Experience 1) – Must have 6+ years of experience in Product Management, preferably in Retail / ERP platforms serving enterprise or mid-market customers.

Mandatory (Experience 2) – Must have strong hands-on experience in Retail ERP domain, with exposure to modules such as Inventory Management, Merchandising, Supply Chain, POS, Order Management, Retail Operations, or Omnichannel Retail systems.

Mandatory (Experience 3) – Must have proven experience driving product strategy and business outcomes, including measurable impact on product adoption, revenue growth, customer expansion, monetisation, retention, or customer experience improvements.

Mandatory (Experience 4) – Must demonstrate end-to-end product ownership including customer discovery, market research, PRD/MRD creation, roadmap definition, prioritisation, GTM alignment, launch strategy and post-launch performance tracking.

Mandatory (Experience 5) – Must have strong exposure to market-facing/outbound product management, including customer interactions, sales partnership, pricing discussions, product positioning and growth initiatives.

Mandatory (Experience 6) – Must possess strong understanding of Retail SaaS ecosystem and ERP products, with ability to identify product opportunities and convert customer problems into scalable product solutions.

Mandatory (Stability) – Candidate should have worked a minimum of 1.5–2 years in each organisation.

Mandatory (Company) – Candidates should be from Retail ERP / Retail SaaS / POS / Enterprise Retail Technology Product companies only.

Job Description – Senior Technical Business Analyst

Location: Trivandrum (Preferred) | Open to any location in India

Shift Timings - 8 hours window between the 7:30 PM IST - 4:30 AM IST

About the Role

We are seeking highly motivated and analytically strong Senior Technical Business Analysts who can work seamlessly with business and technology stakeholders to convert a one-line problem statement into a well-defined project or opportunity. This role is ideal for fresh graduates who have a strong foundation in data analytics, data engineering, data visualization, and data science, along with a strong drive to learn, collaborate, and grow in a dynamic, fast-paced environment.

As a Technical Business Analyst, you will be responsible for translating complex business challenges into actionable user stories, analytical models, and executable tasks in Jira. You will work across the entire data lifecycle—from understanding business context to delivering insights, solutions, and measurable outcomes.

Key Responsibilities

Business & Analytical Responsibilities

• Partner with business teams to understand one-line problem statements and translate them into detailed business requirements, opportunities, and project scope.
• Conduct exploratory data analysis (EDA) to uncover trends, patterns, and business insights.
• Create documentation including Business Requirement Documents (BRDs), user stories, process flows, and analytical models.
• Break down business needs into concise, actionable, and development-ready user stories in Jira.

Data & Technical Responsibilities

• Collaborate with data engineering teams to design, review, and validate data pipelines, data models, and ETL/ELT workflows.
• Build dashboards, reports, and data visualizations using leading BI tools to communicate insights effectively.
• Apply foundational data science concepts such as statistical analysis, predictive modeling, and machine learning fundamentals.
• Validate and ensure data quality, consistency, and accuracy across datasets and systems.

Collaboration & Execution

• Work closely with product, engineering, BI, and operations teams to support the end-to-end delivery of analytical solutions.
• Assist in development, testing, and rollout of data-driven solutions.
• Present findings, insights, and recommendations clearly and confidently to both technical and non-technical stakeholders.

Required Skillsets

Core Technical Skills

• 6+ years of Technical Business Analyst experience within an overall professional experience of 8+ years
• Data Analytics: SQL, descriptive analytics, business problem framing.
• Data Engineering (Foundational): Understanding of data warehousing, ETL/ELT processes, cloud data platforms (AWS/GCP/Azure preferred).
• Data Visualization: Experience with Power BI, Tableau, or equivalent tools.
• Data Science (Basic/Intermediate): Python/R, statistical methods, fundamentals of ML algorithms.

Soft Skills

• Strong analytical thinking and structured problem-solving capability.
• Ability to convert business problems into clear technical requirements.
• Excellent communication, documentation, and presentation skills.
• High curiosity, adaptability, and eagerness to learn new tools and techniques.

Educational Qualifications

• BE/B.Tech or equivalent in:
• Computer Science / IT
• Data Science

What We Look For

• Demonstrated passion for data and analytics through projects and certifications.
• Strong commitment to continuous learning and innovation.
• Ability to work both independently and in collaborative team environments.
• Passion for solving business problems using data-driven approaches.
• Proven ability (or aptitude) to convert a one-line business problem into a structured project or opportunity.

Why Join Us?

• Exposure to modern data platforms, analytics tools, and AI technologies.
• A culture that promotes innovation, ownership, and continuous learning.
• Supportive environment to build a strong career in data and analytics.

Skills: Data Analytics, Business Analysis, Sql

Must-Haves

Technical Business Analyst (6+ years), SQL, Data Visualization (Power BI, Tableau), Data Engineering (ETL/ELT, cloud platforms), Python/R

Photo-Videographer is the one who is responsible for shooting and editing high quality videos and photos; and for coordination with marketing team to ensure delivery and content guidelines to get better and higher results

in the marketing function.

About Us

Rezo.AI is an AI-Powered Contact Center that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs.

How do we do it

Rezo's AI-Powered contact center leverages groundbreaking technologies in AI, ML, ASR, NLP, RPA, and predictive intelligence to transform customer experience and reduce costs by automating, analyzing customer-agent conversations across multiple channels including voice, email, chat/ Whatsapp, and social media, whilst coaching them.

Introduction:

We are looking for a knowledgeable, detail-oriented person to help us test our code. As a QA Tester, you will work alongside our engineering team to ensure that our code is top-notch. By performing tests on our code and communicating the results with our engineering team, you can help us produce the most effective products that delight our clients. Your expertise will be crucial to help us identify and resolve bugs, glitches, and any other issues.

Responsibilities:

In this role you will collaborate with the engineering team and shall be responsible for:

• Test new and existing features (units and integration) and report errors and failures

• Work collaboratively with the developing team to correct errors and participate in testing for product releases

• Gathering requirements

• Test automation and test methodology (ex: TDD or BDD)

• Expertise in Test case design and test case execution.

Qualifications:

• 2+ years of experience as a QA Manual Tester

• Experience in Manual testing dashboards and chatbots shall be a plus.

• Bachelor's degree in Computer Science or Engineering or college diploma in QA Testing

• Keen attention to detail

• Ability to solve complex problems

• Determination and tenacity to commit to the end when solving issues

• Defects triage and follow up on the defects fixes.

• Worked with the developers and the functional team

• Understanding of Business Logic

Time management

• Concise writing

• Flexibility

• Critical thinking skills

• Understanding of User Experience

Cultural fitment

Work at the heart of AI and customer engagement.

If you are fascinated by AI and looking to work with the latest AI technologies, in a fast-growing and flexible work environment with immense growth opportunities, come and join us.

Rezo is the place to be if you want to work in an atmosphere where you can do meaningful research, contribute to the platform, and grow fast.

Culture/Values

We believe that allowing employees to pursue their interests and challenge the existing quo only helps to make Rezo a successful workplace. To that end, we are committed to assisting our employees in enhancing the skills that are vital to their professional growth.

FOCUS, INTEGRITY, TEAMWORK, PASSION, INNOVATION

Why Us?

We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer service problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.

Visit our website: https://rezo.ai/ for more information

Web / FE design

VueJS

Bootstrap

Java Script

Node.JS

Python

SQL Server

Azure

Agile

What you need to have: