E-Commerce Executive

We are seeking an experienced and dynamic BPO Team Leader to oversee a team of customer service representatives. The ideal candidate will be responsible for ensuring the efficient day-to-day operations of the team, driving performance, meeting service level agreements (SLAs), and ensuring high customer satisfaction. This role requires excellent leadership skills, problem-solving abilities, and a deep understanding of BPO operations.

Key Responsibilities:

• Lead, manage, and motivate a team of customer service agents to achieve performance targets.
• Monitor and evaluate individual and team performance, providing coaching and feedback to ensure continuous improvement.
• Handle escalated customer queries and resolve issues efficiently.
• Ensure adherence to company policies, procedures, and quality standards.
• Maintain and report on team KPIs and provide regular performance updates to management.
• Facilitate training and development programs to enhance team skills and knowledge.
• Foster a positive and collaborative work environment.

Requirements:

• Minimum of 3 years of experience in BPO operations, with at least 1 year in a leadership role.
• Strong communication and interpersonal skills.
• Ability to work under pressure and handle multiple priorities.
• Proficiency in MS Office and CRM software.
• Ability to motivate, mentor, and guide a team towards achieving business goals.

If you're passionate about leadership and customer service, apply today to join our team in Pune!

Job Title - Performance Marketing Manager

Location - Pune 

We are looking for a highly skilled and experienced Performance Marketing Manager to join our team at Propacity. In this role, you will drive digital marketing strategies specifically tailored for the real estate sector, focusing on customer acquisition, lead generation, and revenue growth.

You will have a deep understanding of various online marketing channels, analytics, and performance tracking to optimize campaigns and maximize return on investment (ROI). This role requires a data-driven mindset, strong analytical skills, and the ability to manage multiple projects simultaneously.

Responsibilities

• Develop and execute comprehensive performance marketing strategies to drive customer acquisition, retention, and revenue growth.
• Plan and manage digital advertising campaigns across various channels, including paid search, display advertising, social media advertising, and affiliate marketing.
• Conduct thorough market research and analysis to identify target audiences, competitive landscape, and emerging trends to optimize campaign targeting and messaging.
• Monitor and analyze key performance indicators (KPIs) to assess campaign effectiveness and identify areas for improvement.
• Develop and execute performance marketing campaigns across digital channels such as Google Ads, Facebook, Instagram, and LinkedIn
• Collaborate with cross-functional teams, including creative, content, and development, to ensure seamless execution of marketing campaigns.
• Utilize web analytics tools to track, measure, and report on campaign performance, providing actionable insights and recommendations for optimization.
• Lead client calls for optimization and reporting purposes.

Skills and Qualities:

• Bachelor's degree in marketing, business, or a related field. A master's degree is a plus.
• Proven 3+ years of work experience as a Performance Marketing Manager or in a similar digital marketing role.
• Experience of working in the Real Estate Industry.
• Strong understanding of performance marketing concepts, channels, and best practices.
• Proficiency in using digital advertising platforms, such as Google Ads, Facebook Ads Manager, and other programmatic platforms.
• Excellent communication and collaboration skills, with the ability to work cross-functionally and influence stakeholders.
• Up-to-date knowledge of the latest digital marketing trends, technologies, and industry best practices.

What We Offer:

• Learn from industry experts and scale your career in real estate performance marketing.
• Be part of an innovative, data-driven, and supportive team.
• Access the latest marketing automation and analytics platforms.

Job Description for Project Manager:

·         

1.   Exposure to US/International Client (Preferred) Prior Experience in Digital Marketing (Search Engine Optimization) / Project Coordinator / Project Manager roles.

2.   Excellent written and verbal communication and presentation skills, able to generate interest and engage the client during calls and emails.

3.   Manage projects, and establish productive, professional, and profitable relationships with key personnel and clients in assigned projects.

4.   Coordinate with various departments within the organization, including support, service, and technology, and manage resources, in order to ensure the seamless functioning of the client accounts.

5.   Responsible for client receivables; planning and execution of monthly retention.

6.   Candidates with Project Management, Digital Marketing & Technical Skills Preferred.

7.   Preferred Location Noida.

8.   Document all requests and comments made by clients to ensure timely feedback and follow-up actions of client escalations/queries.

9.   Ability to maintain a positive, motivational, 'get things done' attitude, especially when faced with difficult circumstances.

10. Achieves strategic customer objectives and account plans defined by company management.

11. Good relationship-building skills (internal, external, and cross-cultural).

12. Sound computer skills, especially in the areas of MS Word, MS Excel, and MS PowerPoint.

13. Lead solution development efforts that best address customer needs, while coordinating the involvement of all necessary actions required and always keeping the internal team updated.

14. Maintain a consistent schedule of online meetings with the client to manage performance objectives, and expectations and assess customer needs on an ongoing basis.

What we are looking for

· Excellent communication skills

· Must have Experience in Digital Marketing.

Why should you join us

· Fixed working timings- 5 days working

· Attractive Incentives

· Young and vibrant work culture

Job Location: Noida Sector 63

Job Profile: Project Manager

Job Timing: Night Shift 

AvatarSoft is a team of seasoned "Temenos T24 Certified" IT Professionals with over 20 years' combined experience in Financial Transformation. We are a growing company across 3 continents and 4 countries deployed in an offshore and onsite model. Our professionals have worked in major Software firms, Consultancy firms, Financial Institutions, and Credit Unions across the globe.

Avatarsoft is a rapidly evolving banking software consulting firm that renders leading edge to its clients . Avatarsoft brings profound expertise, resolute culture and provides strategical T24 / Transact transformation solutions through cutting edge services. We embrace our journey, by striving to remain the trusted and ethical business partner that delivers IT consulting to implement Temenos T24 Transact / Infinity, banking transformation projects and provides business value to our clients and etc,.

Our Locations: Canada, U.S.A, Netherlands, Mexico, India(Chennai), UAE.

This is for our Chennai Office , however work from home can be considered during pandemic or lockdowns .

• Java / JavaScript Developer Job Description (Minimum 2 years Experience in Java)
• Good in Core Java, Multithreading, J2EE, web services (REST, SOAP).
• In-depth knowledge on Java Script and object-oriented technique .
• Should be able to work independently
• Familiar on Front-end technologies like AngularJS or Node JS or Spring boot is a real Plus

Job Type: Full-time

Your Opportunity

You will primarily be responsible for implementing features & building platforms to enable on-device and device/server-side combined ML workflows. You will possess strong skills in object-oriented software design and programming. You are excited about developing new features, maintaining existing code, fixing bugs, and contributing to overall system design.

Your Impact

To design, architect, develop and maintain the backend for AI products by working closely with the Engineering Team. To ensure successful consumption of Saarthi.ai technology by APIs, SDKs, or Applications, thereby enabling productization and monetization of the AI solutions.

What You’ll Do

· Work with development teams and product managers to ideate software solutions

· Design server-side architecture

· Along with SAAS application deliverables even the client-side deliverables need to be taken care

· Develop and manage well-functioning databases and applications

· Write effective APIs

· Test software to ensure responsiveness and efficiency

· Troubleshoot, debug and upgrade software

· Create security and data protection settings

· Build features and applications with a mobile responsive design

· Write technical documentation

· Work with data scientists and analysts to improve software

What You Bring

· Proven experience as a Back-End Developer or similar role.

· Experience developing desktop applications.

· Strong working experience with back-end development using Node.JS, JavaScript.

· Strong knowledge of databases (MongoDB, PostgreSQL).

· Experience with System Design and Architecture.

· Familiarity with common stacks.

· Familiarity with Parallel Threading, Concurrent calling and Aggregation Queries.

· Ability to write quality unit tests

· Setting up CI/CD, and integrating with logging and monitoring systems for the products or platforms

· Excellent communication and teamwork skills.

· Degree in Computer Science, Statistics or relevant field

Thoughtworks is a global software consultancy with an aim to create a positive impact on the world through technology. Our community of technologists thinks disruptively to deliver pragmatic solutions for our clients' most complex challenges. We are curious minds who come together as collaborative and inclusive teams to push boundaries, free to be ourselves and make our mark in tech.

Our developers have been contributing code to major organizations and open source projects for over 25 years. They’ve also been writing books, speaking at conferences and helping push software development forward, changing companies and even industries along the way. We passionately believe that software quality is driven by open communication, review and collaboration. That’s why we’re such vehement supporters of open source and have made significant contributions to open source tools for testing, continuous delivery (GoCD), continuous integration (CruiseControl), machine learning and healthcare. 

As consultants, we https://www.thoughtworks.com/careers/hub/consultant-life">work with our clients to ensure we’re evolving their technology and empowering adaptive mindsets to meet their business goals. You could influence the digital strategy of a retail giant, build a bold new mobile application for a bank or redesign platforms using event sourcing and intelligent data pipelines. You will use the latest Lean and Agile thinking, create pragmatic solutions to solve mission-critical problems and challenge yourself every day.

For a team to thrive, it needs active collaboration and room for healthy, respectful debate. Senior Developers are the technologists who cultivate this environment while driving teams toward delivering on an ambitious tech vision and acting as mentors for more junior-level consultants. You will leverage deep technical knowledge to solve more complex business problems and actively assess your team’s health, code quality and nonfunctional pipelines. 

You’ll spend time on the following:

• You will use continuous delivery practices to deliver high-quality software as well as value to end customers as early as possible.
• You will work in collaborative, value-driven teams to build innovative customer experiences for our clients
• Create large-scale distributed systems out of microservices
• You will apply the latest technology thinking from ourhttps://www.thoughtworks.com/radar"> tech radar to solve client problems
• Efficiently utilize DevOps tools and practices to build and deploy software
• You will lead or take part in the entire cycle of software consulting and delivery from ideation to deployment and everything in between
• You will act as a mentor for less-experienced peers through both your technical knowledge and leadership skills 

Here’s what we’re looking for:

• 4-8 years of experience with two or more development languages such as Java/C#/Python/Go/Node.js etc
• You can skillfully write high-quality, well-tested code and you are comfortable with Object-Oriented programming
• Presence in the external tech community: you proactively share your expertise with others via speaking engagements, contributions to open source, blogs and more
• Comfortability with Agile methods, such as Extreme Programming (XP), Scrum and/or Kanban
• You enjoy influencing others and always advocate for technical excellence while being open to change when needed 
• You’re willing and able to commit to travel to client sites in order to solve their business problems
• You’re resilient in ambiguous situations and can approach challenges from multiple perspectives
• Bonus points if you have working knowledge of cloud technology such as AWS, Azure, Kubernetes and Docker

We are looking for a Recruiter Lead responsible for full-cycle recruiting experience, from talent sourcing and attracting candidates to interviewing and hiring great employees.

You will collaborate with department managers on a regular basis and proactively identify future hiring needs. You will ensure our company attracts, hires, and retains the best employees while growing a strong talent pipeline. You will develop & lead a team of HR recruiters.

Job Roles & Responsibilities

• Sourcing and attracting candidates by using databases, social media, etc
• Designing and implementing the overall recruiting strategy
• Conducting interviews and filtering candidates for open positions
• Perform job and task analysis to document job requirements and objectives
• Prepare recruitment materials and post jobs to appropriate job board/newspapers/colleges etc
• Provide analytical and well documented recruiting reports to the rest of the team
• Act as a point of contact and build influential candidate relationships during the selection process
• Promote the company’s reputation as “best place to work”

We are looking for a passionate hands-on engineer to join our Engineering team.

• To build next-generation web applications which are efficient, reusable front-end abstractions and systems.
• Work closely with Product Managers, UX designers, and back-end engineers to implement front-end solutions while embracing emerging standards and pushing the limits of what a browser can do.
• Explore and design dynamic and compelling consumer experiences.
• Command an impressive portfolio of the latest UI technologies
• Analyze system function and performance requirements to support design concepts.
• Actively participate in design and code reviews to build robust applications and prototypes.
• Interacting with other team members to passionately collaborate our innovations.
• Constantly and consistently implementing new features and optimizing existing ones from controller-level to UI. Vigilantly and rapidly fix bugs.
• Create and maintain software documentation
• Endorsing upcoming standards, launching, iterating, and making a difference.

Ideal Candidate

• Proficiency with HTML5, Javascript, Angular JS, React JS and CSS3
• Ability to write well-abstracted, reusable, highly performant code for Website and Web applications.
• Experience with scripting languages (PHP) will be preferable.
• Excellent communication skills, good visual design sense, in-depth experience in developing web-based applications.
• Architecting, configuring, and automating the build process.
• A solid understanding of how web applications work including security, session management, and best development practices
• Aggressive problem diagnosis and creative problem-solving skills
• Ability to work and thrive in a fast-paced startup environment, learn rapidly, and master diverse web technologies and techniques.
• Knowledge in WordPress will be a plus
• Flexibility to work under ambiguous conditions

Summary
Our Kafka developer has a combination of technical skills, communication skills and business knowledge. The developer should be able to work on multiple medium to large projects. The successful candidate will have excellent technical skills of Apache/Confluent Kafka, Enterprise Data WareHouse preferable GCP BigQuery or any equivalent Cloud EDW and also will be able to take oral and written business requirements and develop efficient code to meet set deliverables.

Must Have Skills

• Participate in the development, enhancement and maintenance of data applications both as an individual contributor and as a lead.
• Leading in the identification, isolation, resolution and communication of problems within the production environment.
• Leading developer and applying technical skills Apache/Confluent Kafka (Preferred) AWS Kinesis (Optional), Cloud Enterprise Data Warehouse Google BigQuery (Preferred) or AWS RedShift or SnowFlakes (Optional)
• Design recommending best approach suited for data movement from different sources to Cloud EDW using Apache/Confluent Kafka
• Performs independent functional and technical analysis for major projects supporting several corporate initiatives.
• Communicate and Work with IT partners and user community with various levels from Sr Management to detailed developer to business SME for project definition .
• Works on multiple platforms and multiple projects concurrently.
• Performs code and unit testing for complex scope modules, and projects
• Provide expertise and hands on experience working on Kafka connect using schema registry in a very high volume environment (~900 Million messages)

• Provide expertise in Kafka brokers, zookeepers, KSQL, KStream and Kafka Control center.
• Provide expertise and hands on experience working on AvroConverters, JsonConverters, and StringConverters.
• Provide expertise and hands on experience working on Kafka connectors such as MQ connectors, Elastic Search connectors, JDBC connectors, File stream connector,  JMS source connectors, Tasks, Workers, converters, Transforms.
• Provide expertise and hands on experience on custom connectors using the Kafka core concepts and API.
• Working knowledge on Kafka Rest proxy.
• Ensure optimum performance, high availability and stability of solutions.
• Create topics, setup redundancy cluster, deploy monitoring tools, alerts and has good knowledge of best practices.
• Create stubs for producers, consumers and consumer groups for helping onboard applications from different languages/platforms.  Leverage Hadoop ecosystem knowledge to design, and develop capabilities to deliver our solutions using Spark, Scala, Python, Hive, Kafka and other things in the Hadoop ecosystem. 
• Use automation tools like provisioning using Jenkins, Udeploy or relevant technologies
• Ability to perform data related benchmarking, performance analysis and tuning.
• Strong skills in In-memory applications, Database Design, Data Integration.