E-Commerce Executive

Role Summary:

We are seeking experienced Application Support Engineers to join our client-facing support team. The ideal candidate will

be the first point of contact for client issues, ensuring timely resolution, clear communication, and high customer satisfaction

in a fast-paced trading environment.

Key Responsibilities:

• Act as the primary contact for clients reporting issues related to trading applications and platforms.

• Log, track, and monitor issues using internal tools and ensure resolution within defined TAT (Turnaround Time).

• Liaise with development, QA, infrastructure, and other internal teams to drive issue resolution.

• Provide clear and timely updates to clients and stakeholders regarding issue status and resolution.

• Maintain comprehensive logs of incidents, escalations, and fixes for future reference and audits.

• Offer appropriate and effective resolutions for client queries on functionality, performance, and usage.

• Communicate proactively with clients about upcoming product features, enhancements, or changes.

• Build and maintain strong relationships with clients through regular, value-added interactions.

• Collaborate in conducting UAT, release validations, and production deployment verifications.

• Assist in root cause analysis and post-incident reviews to prevent recurrences.

Required Skills & Qualifications:

• Bachelor's degree in Computer Science, IT, or related field.

• 2+ years in Application/Technical Support, preferably in the broking/trading domain.

• Sound understanding of capital markets – Equity, F&O, Currency, Commodities.

• Strong technical troubleshooting skills – Linux/Unix, SQL, log analysis.

• Familiarity with trading systems, RMS, OMS, APIs (REST/FIX), and order lifecycle.

• Excellent communication and interpersonal skills for effective client interaction.

• Ability to work under pressure during trading hours and manage multiple priorities.

• Customer-centric mindset with a focus on relationship building and problem-solving.

Director - Frontend | Snapmint

Location: Gurgaon (Unitech Cyber Park, Sector 39)

Work Days: Monday – Friday

Experience: 12-16 years

About Snapmint: Founded by serial entrepreneurs from IIT Bombay, Snapmint is redefining how banking works by building the experience from the ground up. Our flagship offering provides 0% interest purchase financing to over 300 million banked Indian consumers even those without credit cards — through instant credit scoring and advanced underwriting systems.

By evaluating hundreds of data points beyond traditional credit models, we deliver real-time credit approvals, seamless digital loan servicing, and repayments — revolutionizing financial access for the modern, smartphone-first Indian consumer.

https://snapmint.com/

Job Overview:

We’re looking for a Director of Frontend Engineering with a strong focus on Web (React/Next.js) to lead the design, architecture, and execution of Snapmint’s consumer-facing platforms. This role will own web engineering at scale, while also overseeing Android frontend teams to ensure consistency, performance, and a unified user experience across platforms.

You will be responsible for building and scaling high-performance, modular frontend systems that serve millions of users, with a strong emphasis on design thinking, component reusability, and engineering excellence. This is a strategic leadership role that demands a deep understanding of web technologies, system architecture, and modern frontend design patterns, coupled with the ability to mentor teams and drive execution at speed.

🔧 Key Responsibilities:

• Own the frontend web strategy, architecture, and roadmap, focusing on React.js, Next.js, and scalable design systems.
• Lead and mentor web engineers to build modular, maintainable, and high-performing web applications.
• Collaborate with Product, Design, and Backend teams to deliver intuitive and performant cross-platform experiences.
• Oversee the Android frontend team (Kotlin, Jetpack Compose), ensuring consistency in UX, shared design principles, and code quality across platforms.
• Drive the development of design systems and component libraries that scale across web and mobile.
• Champion frontend modularization and micro-frontend architecture to support faster development and easier codebase management.
• Ensure adherence to code quality, performance, security, and accessibility standards.
• Implement best-in-class observability, error tracking, and performance monitoring tools (e.g., Sentry, Firebase, Lighthouse).
• Lead UI experimentation efforts (e.g., A/B testing, feature flags), continuously improving UX based on data.
• Foster a culture of continuous learning, technical excellence, and collaborative innovation within the frontend engineering teams.
• Keep the engineering org updated with the latest in frontend tech, frameworks, and tooling.

✅ Requirements:

• Bachelor’s or Master’s in Computer Science, Engineering, or related field.
• 12+ years of software engineering experience, with 8+ years in frontend development and 5+ years in technical leadership roles.
• Deep hands-on expertise in:

○ React.js, Next.js, JavaScript/TypeScript

○ Component-driven architecture, server-side rendering (SSR), static site generation (SSG)

○ Building and scaling design systems and modular UIs

• Strong understanding of web performance optimization, SEO, cross-browser compatibility, and accessibility standards (WCAG).
• Experience building scalable consumer-facing applications with millions of users.
• Exposure to Android frontend development (Kotlin/Jetpack Compose) with ability to guide and align mobile teams on UI/UX consistency.
• Familiarity with DevOps for frontend: CI/CD pipelines, feature flagging, analytics, and deployment strategies.
• Passion for design thinking, user-centric product development, and pixel-perfect implementation.
• Strong problem-solving, project management, and communication skills.
• 
  

Role Overview:

We are seeking a Senior Consultant with deep expertise in storage and backup infrastructure, data migration strategies, and enterprise IT consulting. This individual will lead customer engagements, build methodologies, and deliver value through the ZENfra platform.

Experience in product implementation and customer support management is a strong plus, enabling this role to bridge consulting with hands-on delivery and post-deployment success.

Key Responsibilities:

Consulting & Strategy:

Engage with enterprise customers to understand their infrastructure, pain points, and transformation goals.

Design and recommend migration strategies and modernization roadmaps for storage and backup environments.

Develop reusable methodologies and frameworks tailored to customer needs.

ZENfra Enablement:

Translate customer requirements into actionable insights using the ZENfra platform.

Build and deliver ZENpacks (customized solution bundles) including reports, dashboards, and automation scripts.

Collaborate with ZENfra product and engineering teams to enhance platform capabilities based on field feedback.

Product Implementation & Support:

Lead or support ZENfra platform deployments across customer environments.

Ensure smooth onboarding, configuration, and integration of ZENfra components.

Manage customer support escalations, ensuring timely resolution and customer satisfaction.

Provide feedback to product teams to improve usability and performance.

Leadership & Delivery:

Lead and mentor a team of consultants and engineers across multiple customer engagements.

Prioritize tasks and manage delivery timelines while maintaining high customer satisfaction.

Ensure quality and consistency in deliverables across projects.

Customer Success:

Act as a trusted advisor to customers, helping them derive maximum value from VTG and ZENfra offerings.

Conduct workshops, training sessions, and executive briefings as needed.

Required Skills & Experience:

• 10+ years of experience in IT consulting with a focus on storage, backup, and data protection technologies.
• Proven experience in data centre migrations, cloud transitions, and infrastructure assessments.
• Strong leadership experience managing cross-functional teams and customer engagements.
• Hands-on experience with product implementation and customer support management.
• Excellent communication and stakeholder management skills.
• Familiarity with tools like ZENfra, ZENfra Ignite, or similar platforms is a strong plus.
• Ability to create structured reports, methodologies, and reusable assets.
• Experience working with global customers and managing multiple priorities.

Preferred Qualifications:

Certifications in storage technologies (e.g., NetApp, Dell EMC, Veritas, Commvault).

Exposure to cloud platforms (AWS, Azure, GCP) and hybrid infrastructure.

Experience with automation and scripting (Python, PowerShell) is a plus.

Job Responsibility:

• Design, develop, and deploy Power BI reports and dashboards that provide key insights into business performance.
• Create and maintain complex Power BI data models, integrating data from multiple sources.
• Write and optimize SQL queries to extract, manipulate, and analyze data from various databases.
• Collaborate with cross-functional teams to understand business requirements and translate them into effective BI solutions.
• Perform data analysis using Excel, Power Query, and other tools to support reporting and analytics needs.
• Monitor and troubleshoot Power BI reports and data refresh schedules to ensure consistent performance.
• Implement security measures and ensure data is presented to the appropriate audience through role-based access.
• Continuously improve the usability, interactivity, and performance of reports.
• Provide training and support to end-users on Power BI usage.

Work Mode: 

• 2 to 3 days a month will be work from client office in Gurugram/Hyderabad
• Preferred Location - Gurugram/Hyderabad. 
• For other locations, candidate should be willing to travel to Gurugram/Hyderabad for a few days every month.

External Skills And Expertise

Must Have Skills:

• Excel
• SQL
• Power BI Dax
• Power Query
• Power BI Online Services

Synactive India Pvt Ltd is seeking a dynamic and driven Technical Sales Executive to join our team. In this role, you will bridge the gap between our technical products and the needs of our clients, working closely with them to offer tailored solutions that drive business growth. You will be responsible for understanding our product offerings, engaging with prospective customers, conducting demos, and closing sales.

Key Responsibilities:

• Identify, prospect, and engage potential clients to introduce Synactive's product offerings.
• Conduct technical presentations and product demonstrations that effectively communicate the value and features of our solutions.
• Collaborate with clients to understand their technical requirements, presenting customized solutions that address specific business needs.
• Develop and maintain strong client relationships, focusing on long-term engagement and customer satisfaction.
• Work with cross-functional teams to ensure customer needs are met post-sale, including onboarding and support.
• Use CRM tools to track sales activities, pipeline management, and performance metrics.

Required Skills:

• Proven experience in technical sales or a similar role within the IT industry.
• Strong knowledge of relevant technologies (SaaS, cloud solutions, or other tech products).
• Excellent communication, negotiation, and relationship-building skills.
• Ability to explain technical features to both technical and non-technical audiences.
• Proficiency with CRM systems (e.g., Salesforce, HubSpot) and other sales tools.

Qualifications:

• Bachelor’s degree in Business, Information Technology, or a related field.
• 2+ years of experience in technical sales or similar role preferred.
• Strong analytical, presentation, and problem-solving skills.

Amagi Media Labs is rapidly disrupting the TV broadcasting Industry as we know it. Founded in 2008, Amagi is now the largest TV AD Network with over 30 million advertising seconds and more than 400 TV channels working on Amagi’s Cloud Infrastructure and managed playout servers. To know more about what Amagi does please visit http://www.amagi.com">www.amagi.com

Technical Program Manager Job Description

Amagi is looking to expand its project/program management team responsible for managing end to end development and delivery of various ongoing software development programs and initiatives within Amagi. We are looking for people who are process oriented, have a strong technology background, who have experience in executing and managing large software projects in the past. The software development projects under execution are largely in the intersection of media and cloud technology domains. 

Responsibilities

• End-to-end ownership of multiple short term and long term product development and delivery initiatives for Amagi's key products 
• Working closely with cross-functional teams like engineering, product, quality assurance, operations and customer success teams.
• Articulating and defining program milestones for  successful and timebound completion of initiatives by developing project plans in collaboration with all the stakeholders. 
• Identifying and resolving process bottlenecks, dependencies and related challenges
• Enterprise program management : Apart from standard product offerings, for enterprise customers, Amagi offers tighter integration and customization of their workflows over the core product offerings.  In this role you one manage end to end onboarding and going live for such enterprise customers.  This involves 
• Working with pre-sales/sales/onboarding/customer to get the requirements
• Prepare a detailed project plan & track it across teams; keep the stakeholders (Sales, ONB, Customer) updated on status and milestones
• Work with Enterprise Engagement Team in Broadcast Engineering closely to deliver according to the plan
• Get the customer trained on the platform before going live
• Formally hand off to support once the customer has gone live

• Create, publish and maintain well organised, comprehensive data and information about the initiatives to enable organization wide transparency and reporting
• Developing dashboards and success metrics to provide visibility to various stakeholders.  
• Ensuring consistent and clear status reporting 
• Prepare presentations and provide supporting data as needed

• Managing one or more programs involving product development initiatives belonging to various categories, like 
• Cutting edge cloud technology intensive SaaS products
• Software solution involving media technology (eg, audio/video streaming) 
• Web frontend and backend related products (built on latest web frameworks)

• Setting up processes, actively participating in improving and maintaining processes for product development and delivery initiatives to enable efficiency across organization
• Based on agile methodologies and project management best practices
• Training and evangelizing the participating teams on agile processes

• Managing executive stakeholders
• Helping the program management team as a whole to publish metrics, dashboards to bring visibility of various programs to the executive team.
• Helping the executive team to take directional calls on new and ongoing programs.  

Desired Skills and Experience

We'll need you to have a good foundation for establishing technical and non-technical enablement needs for internal and external teams.

Required Skills: 

• Communication skills: The candidate must be good at business communication, good at using all modern tools at disposal, be able to organize and lead meetings as and when required. 
• Technical Knowledge: The candidate must have a strong technical background and must be well aware of software engineering technology stacks popularly used in technology heavy companies. The candidate must be able to write and present tech heavy documentation.
• Process Knowledge: The candidate must have experience in running process oriented programs and projects, must have knowledge of agile frameworks, and should be able to set up agile processes for existing and new product development initiatives. 
• Data driven acumen: The candidate must be able to do qualitative and quantitative analysis on available data and metrics to take up calls and set directions for the team.
• Relationship management: The candidate must be able to maintain a good working relationship with various cross functional team members and key stakeholders.

Required Experience:

• Experience in running scrum ceremonies and managing related artifacts
• Hands on experience in project management tools (e.g. Jira)
• Domain experience: Prior experience in media technologies like OTT, audio/video technologies, AWS/GCP cloud based application or web application development

Formal Qualifications:

• Certifications (Preferable):  Agile certifications - CSM® / PMI-ACP® / SaFE® 
• Preferred Work Experience: 2 - 5 years 
• Enterprise Program managers: 5-7 years in Project/Program management
• Educational Qualifications: BE/BTech + MBA (From Tier I/II institutes) 

Roles and Responsibilities

Generation of business from Direct Accounts and achieving sales targets, specialized in IT sectors

Identifying new sales leads targeting international market

Knowledge of end to end life cycle of Recruitment, RPO, Managed Service ( MSP) and Staffing solutions

Researching organizations and individuals online (especially on social media) to identify new leads

Planning and overseeing new marketing initiatives

Strong networking in handling international market ( Europe, North America, APAC, UAE)

Mapping the prospect clients in IT industry and generate the leads

Going and meeting F2F with the HR and generate RPO & MSP business deals

Must be well versed with email marketing, lead generation, demand forecasting, market research, social media selling, sales enablement, sales funnel building, cold calling, LinkedIn reach out

Must have knowledge of the basis lead generation tools and processes

Have an insatiable thirst to be successful, drive to be the best, and motivation to make it all happen

Desired Candidate Profile

-Minimum 4+years of experience in selling staffing solution to international market

-Must have solid existing customers network and willingness to find new customers quickly.

-Must have very positive and result oriented attitude

-Must have ability to meet given targets

Remote

basic pay + Commission (On extra hours)

Job type : Part time /Full time

About us

404 DM is a fast-growing data-driven creative solutions provider, with a portfolio of brands that include Myntra, Flipkart, and Wildcraft. Our team essentially stands for all things digital with an abundance of creativity. The focus lies in building - right from crafting compelling narratives that capture a brand's essence to the long-lasting relationships that are developed with each and every client, the agency believes that this is the driving force behind the work they do. 404 DM offers a wide variety of services in the digital sphere, including design, technology, media planning, and above all, creative strategizing that helps brands stand out amidst their contemporaries.

We are building this really cool product that will change the way brands do their marketing and acquire customers. We're looking for equally driven and highly skilled people to join us. We'd love to have a conversation with you and see if you and our team are the right fit for each other.

Roles and Responsibilities

• Defines site objectives by analyzing user requirements; envisioning system features and functionality.
• Designs and develops user interfaces to Internet/intranet applications by setting expectations and features priorities throughout the development life cycle; determining design methodologies and toolsets; completing programming using languages and software products; designing and conducting tests.
• Recommends system solutions by comparing advantages and disadvantages of custom development and purchase alternatives.
• Integrates applications by designing database architecture and server scripting; studying and establishing connectivity with network systems, search engines, and information servers.
• Completes applications development by coordinating requirements, schedules, and activities; contributing to team meetings; troubleshooting development and production problems across multiple environments and operating platforms.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Supports and develops web application developers by providing advice, coaching.
• SADs (Senior application Developer ) maintain the job duties of a supervisor as well as a lower-level application developer These duties can include regular consultations with the Team concerning software, creating new programs, and testing newly installed programs to verify functionality.
• The managerial side of being a leader can include writing reports on team progress and presenting those reports to upper executive committees, per Coding standards. SADs also make executive-level standards decisions for their department, ensure company policies are being followed and counsel employees as needed

Desired Candidate Profile

• Bachelor's or Master's degree in information technology or computer sciences. Combining full - time academics degree with certification in computer languages and software programs could be an added advantage.
• At least 5 to 8 years of experience as a leader with hands-on experience in programming languages such as Javascript, HTML, C++, PHP, Angular, Ajax, Rest Api, Node.Js, JQuery, MySQL, API Oath Integration, Shopify, Open Source app development, Social media Developer tool.