E-Commerce Executive

Job Title: Team Leader – Operations

Location: Mohali / Karnal

Shift: Morning / Evening / Night

Experience: 3+ Years in KPO / BPO / Service Industry

Languages: English & Punjabi

About the Role:

We are seeking a dynamic and results-driven Team Leader – Operations to join our growing team. The ideal candidate will have prior experience in managing teams in a KPO, BPO, or Service Industry setup, with strong focus on process excellence and performance metrics.

Key Responsibilities:

• Lead, mentor, and motivate a team to achieve operational goals.
• Monitor daily operations to ensure productivity, quality, and SLA adherence.
• Drive performance improvements using data and process-driven insights.
• Conduct team reviews, provide feedback, and create development plans.
• Handle escalations and ensure effective client communication.
• Ensure compliance with organizational policies and operational standards.

Skills & Requirements:

• Minimum 3 years of experience in KPO/BPO/Service industry with team management exposure.
• Strong people management and problem-solving skills.
• Excellent communication in English & Punjabi.
• Proven ability to track and improve performance metrics.
• Flexible to work in rotational shifts (morning, evening, night).

What We Offer:

• Competitive salary with performance-linked growth.
• Exposure to a dynamic work environment.
• Opportunity to lead high-performing teams.

Qualifications: BE (ELECTRICAL / INSTUMENTATION)

Desired Experience: Yrs of Exp / Nature of Exp 10-15 YEARS in water

industry

Key Skills Required:

Areas of expertise / skills

 Knowledge of design & estimation of MCC, PLC, cabling, instruments  Should have worked in process & proposal department for E&I estimation

 Have good experience of understand tender specifications and able to estimated E&I part based on the inputs given

 Good communication skills with vendors & clients

 Experience of Handling Large Projects is must (>20Cr.)

Target Companies:

Ion exchange/ Thermax/Vatech/Aquatech

Position Details Key Accountabilities:

 Preparation of techno commercial offer for E&I part WTP & recycle plants.

 Understanding specifications and able to optimize the cost of E&I

 Preparation of basic engineering package E&I for WTP like PID

 Should aware the vendor data base for Electrical & Automation

 Attend the technical meetings with client/consultant Reporting:

Mention reporting relationships

 Head – Engineering (E&I)

Work Location Airoli, Navi Mumbai  

Document Customer Interactions: Accurately record customer interactions, issues, and resolutions in our CRM system.

Escalate Complex Issues: Escalate complex or unresolved issues to the appropriate team or supervisor.

Provide Product/Service Information: Educate customers on our products and services, and guide them through using our platform.

Process Orders and Returns: Assist customers with placing orders, processing returns, and managing their accounts.

Gather Customer Feedback: Collect and analyze customer feedback to identify areas for improvement.

Maintain Product Knowledge: Stay up-to-date on product updates, company policies, and industry trends.

Meet Performance Metrics: Achieve and maintain established performance metrics, such as response time, resolution rate, and customer satisfaction scores.

Contribute to Team Goals: Collaborate with team members to achieve departmental goals and improve overall customer support processes.

Create Knowledge Base Articles/FAQ's: Depending on the role, you may be asked to create content to aid in customer self service.

1) Should have strong knowledge on Procure to Pay processes End to End

2) Purchase Requisitions creation, Processing, Approval workflow processes

3) Purchase Order creation, Processing, Approval workflow processes

4) Sending the PO to vendors

5) Order confirmation by vendors

6) PO approvals by the buyer considering vendor's order confirmation

7) Goods Receipt/Service entry sheet by the buyer

8) Two-way and three-way match

9) Invoice from vendor

10) Experience in configuring CIG

11) Invoice approvals workflow

12) Payment process (Desirable)

13) IT Consulting experience in any procurement applications like Ariba, SAP ECC, etc is needed

14) Working knowledge of SAP ECC procurement apps is an advantage

15) Ability to understand and mapping the procurement process to L1/L2/L3/L4/L5 levels based on multiple country/category of business flavours

16) Ability to map the processes to the tools(Ariba) functionality and conduct requirement elicitation workshops and do solution confirmation based on the available tool's functionality vs the business requirement

17) Strong communication skill is a must-have

18) Ability to manage/Govern Geo and function-wise distributed teams and ensure program delivery is a must.

19) Previous experience of managing large programs is needed

20) Project planning and delivery management is a must-have skill

Job description

DCT is looking for an experienced Drupal Frontend Developer who can deliver stunning visual solutions for Drupal web pages. Will work on international and local projects as well.

Responsibilities

• Develop and test Drupal site builds and themes
• Support existing Drupal websites and themes
• Perform code reviews
• Cooperate with UX/UI designers and backend developers
• Working together with a project team in an agile way
• Staying up to date with new trends in web development

Requirements

• Strong Drupal site building experience
• Experience with a wide range of Drupal modules and themes, as well as frontend frameworks
• Strong HTML5, SASS and JavaScript knowledge
• Familiarity with PHP and twig
• Ability to understand requirements and quickly identify changes to the project scope
• Understanding of common git-based development workflows and code management
• Motivation to step outside of your comfort zone and learn new technologies and systems
• At least strong intermediate English (B2)
• 3+ years of experience

Advantages

• Familiarity with PatternLab
• Experience with Drupal 8 Theming
• Understanding of frontend performance issues facing high traffic Drupal sites
• Frontend related open-source contributions
• Drupal 8 Frontend Developer or Sitebuilder certification

We are Hiring Shopify Developer

Location: Ahmedabad

• Experience: 2 years + (Min 2 year in Shopify)
• Working Days: 6 days in a week

(Work From Home Full time)

Skill:

Building out custom Shopify themes and modifying pre-existing themes depending on the scope of the project.

Shopify theme customization, Shopify Integration and Upgradation, Maintenance and Support, Shopify Setup & Product Impact

• Strong knowledge of liquid programming language
• Generate custom – tailored Shopify theme and altering pre – existing template.
• Act as Shopify expert, specializing in all facets of the ecommerce platform.
• Strong hands to Install & Customize new Shopify theme.
• Clear concept of HTML5, CSS3, javascript/Jquery.
• Knowledge in other ecommerce platform like Magento, woocommerce, BigCommerce will be preferred.
• Strong hands to Install & Customize new Shopify theme.
• Strong hands to Install & Customize new Shopify theme.

Candidates should be Confident, self -motivated, who work well in team environments.

Excellent communication skills required.

We are looking for a creative UI/UX Designer with a good portfolio of personal or company-based projects either on Behance or Dribble to join our team!

As a UI-UX Designer, you will be responsible for delivering the best online user experience, which makes your role extremely important for our success and ensuring customer satisfaction and loyalty. 

You will be designing ideas using various methods and the latest technology. You will be designing graphic user interface elements, like menus, tabs, forms, and widgets. Your responsibilities would be -

1. Brainstorming feature ideas.

2. Wireframing/Prototyping using tools like Adobe XD / Photoshop.
3. Creating basic illustrations and icons using a tool like Illustrator.

4. Identifying opportunities / changing the interface to make user's lives easier.

5. Defining a good design process for future employees.

Apply if you like a startup culture and are willing to learn and adapt to changing needs.