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Customer Support Executive

Founded 2013
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Pune, Bengaluru (Bangalore), Hyderabad
Experience icon
1 - 3 years
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3 - 5 lacs/annum

Responsibilities Provide service and customer support during field visits Follow discussed schedule and execute accordingly Manage all on site installation, repair, maintenance and test tasks Diagnose errors or technical problems and resolve with guided approach Follow regular reporting to manager Document processes where required Follow all company's and department's field procedures and protocols Cooperate with technical team and share information across the organisation Comprehend customer requirements and make appropriate recommendations/briefings Build positive relationships with customers Requirements 1-2 years experience in field support Ability to troubleshoot, test, repair and service technical equipment Excellent written and verbal communication ability Ability to work flexible shifts and to adapt to changing work schedules Familiarity with mobile tools and applications Strong multi-tasking and organizational skills

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Operations Associate

Founded 2016
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Mumbai, Chennai
Experience icon
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Operations Associate is responsible for quality deployment of our core product in large scale manufacturing industries. You will be part of a team that is responsible for end-to-end execution of industry trials, business process mapping, change management, training and user adaption. Overview of the Role: • Deliver successful deployments of Maximl’s flagship product in industry. • Effectively interact with client executives to collect and analyse data • Consistently deliver on all operational KPIs and take up process improvement projects. • Understanding business processes and creating high quality Business Requirement Documents (BRD) for building robust solutions. • Coordinating with external vendors for deployment resources and manage partners. • Develop the training material for all stakeholders and conduct training sessions • Work with Product team to pioneer product ideas and enable new features to be included to the core product. Requirements: • Someone who is a quick learner and enjoys challenges of a fast-moving environment • Analytical and highly systematic in breaking complex problems into fundamentals and building a ground up solution. • Excellent interpersonal skills and capability to leverage that in driving decisions. • Graduates of the following majors are preferred: Chemical Engineering, Mechanical Engineering, Production Engineering .

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Customer acquisition Manager

Founded 2015
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Bengaluru (Bangalore), HSR Layout
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0 - 3 years
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Job Opening for 1 person GhareluHelp.com Job Profile name: Manager Sales and customer relation CTC: 1.5L to 6L ( 12000 to 50,000 / Month) Mandatory: 1- Person should have a 2 wheeler 2- Education : Any Graduate ( BE, BSc, BBM, MBA, ) 3- Language: English,Hindi, Should be willing to learn Kannada. optional: Tamil, Telugu, Malayalam Responsibilities: - Customer conversion and Customer Relation Job Timing: flexible Send your resume: email: info@ghareluhelp.com WhatsApp: 9008649808

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Operations Manager

Founded 2015
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Pune
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1 - 3 years
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2 - 4 lacs/annum

Join the fastest growing recycling tech startup in Pune. Be part of a team that is changing the way dry waste is managed in India. The Operations Manager and Business Development team is responsible for demand creation, order fulfillment, logistics and customer experience. The position is a middle-management role within the operations team. The role would require the candidate to take care of following broad requirements: Responsibilities Operations & Customer service: • The candidate will be required to optimize operations and effectively launch and implement various operations strategies for the company. • Open operations for the day, managing smooth functioning of operations through the day and closure of operations • Ensure every customer receives their pickup on time. Monitor real time service levels and schedule adherence & and address escalated customer concerns as necessary. • Ensuring that the individual units focus on Safety, Quality, Customers Service, and Profitability. People management: • The operations manager is expected to directly / indirectly manage a team of 5-10 outsourced manpower within 3 months of joining the company • Provide individual coaching feedback sessions, and weekly one-on-ones that focus on improving customer satisfaction. Requirements 1-3 years (preferably in operations or supply chain management roles). • Prior experience in operations implementation (preferably in logistics / Supply chain management). • Prior leadership experience (specially experience in managing workers such as delivery executives is a big plus) • Strong time management skills and the ability to prioritize in order to meet daily, weekly, and long-term requirements and goals. • Knowledge of supervisory techniques to manage, motivate and train employees. Other requirements: • Should have a 2-Wheeler • Should be available to work on weekends with flexi-timings and off on an desirable weekday. • Should know local geographical area and okay to travel within the City • Male candidates are preferred • MS Office proficiency : Very Good • Clear communication in both English, Hindi & Marathi • Person should be comfortable to work on ground to fix offline BD & operations needs.

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