1-2 years experience in back-end operations Co-ordination of calls and via mail Strong attitude towards completing the goals set on priority Aggressive towards work Ability to manage a team Follow the instructions provided by manager
Handling legal formalities, paperwork, documentation, MIS
Roles and Responsibilities Co-ordinate and handle pan India business of PicoStone. Create and maintain relationship with businesses across India. Perform a role in long-term planning and establishment initiatives. Supervise overall planning systems, financial management and control. Drive continuous improvement in operational efficiency and process compliance. Develop and drive implementation of new processes that support revenue growth. Design and bring in control mechanism to detect or prevent failures mitigate risk.
You will report directly to and work under the supervision of the Chief Operating Officer (COO.) You will oversee the execution of travel programs. You will aid in the planning, selection and documentation of travel elements, including: • logistics (hotels, transport, tour managers, restaurants, etc.) • content (monuments, NGOs, companies, people, activities, off-beat spaces) You will also communicate with logistics and content partners to ensure seamless delivery of the travel program exactly as designed and promised to client. You will oversee the creation and implementation of a safety plan / risk management protocol for each program, customizing it for the location, group size, type of client, time of the year and other geo-political conditions on the ground. You will also be required to accompany the groups on the field, during which occasions you’ll be responsible for on-field client management (keeping client happy, handling contingencies, briefing the group, engaging the students, etc.). In short, you will be face of the company as far as the client is concerned! Duties and Responsibilities • Select, develop and refine logistics and content elements for travel programs • Communicate with vendors and partners to achieve seamless delivery & execution • Execute the itinerary on the ground EXACTLY as designed and planned, by dealing effectively with partners, vendors and sometimes even the client representative(s) • Lead the development of a safety plan / risk management protocol for each program and oversee its implementation to ensure the safety of our guests • On-field partner/client/traveler management, including on-going feedback from them, handling contingencies, briefing them about the plan (and any changes to it), engaging them effectively, etc.
Responsibilities Provide service and customer support during field visits Follow discussed schedule and execute accordingly Manage all on site installation, repair, maintenance and test tasks Diagnose errors or technical problems and resolve with guided approach Follow regular reporting to manager Document processes where required Follow all company's and department's field procedures and protocols Cooperate with technical team and share information across the organisation Comprehend customer requirements and make appropriate recommendations/briefings Build positive relationships with customers Requirements 1-2 years experience in field support Ability to troubleshoot, test, repair and service technical equipment Excellent written and verbal communication ability Ability to work flexible shifts and to adapt to changing work schedules Familiarity with mobile tools and applications Strong multi-tasking and organizational skills
-Leading the Operational efficiency of the business in the hub in every way and continuously exploring ways to improve the processes -Taking the ownership and driving the metrics of customer experience – percentage delight, percentage unhappy -Rigorous monitoring and performance management of the operations and transformation teams -Running projects in the hub to deliver superior consumer experience Guiding the transformation team to ensure a seamless and effective elevation of the properties to OYO standards in the least possible time Engaging with different stakeholders remotely– vendors, property owners, local and central cross functional teams to deliver the best operational excellence -Driving initiatives to increase the overall SRNs in the hub Take and drive decisions across offline demand, Supply, CX with the right balance -Should have excellent communication and leadership skills to work in a dynamic environment. Driving Bharat KAMs to manage owner relationship remotely
Job Opening for 1 person GhareluHelp.com Job Profile name: Manager Sales and customer relation CTC: 1.5L to 6L ( 12000 to 50,000 / Month) Mandatory: 1- Person should have a 2 wheeler 2- Education : Any Graduate ( BE, BSc, BBM, MBA, ) 3- Language: English,Hindi, Should be willing to learn Kannada. optional: Tamil, Telugu, Malayalam Responsibilities: - Customer conversion and Customer Relation Job Timing: flexible Send your resume: email: email@example.com WhatsApp: 9008649808