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City Head

Founded 2016
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Location icon
Bengaluru (Bangalore)
Experience icon
4 - 6 years
Experience icon
15 - 20 lacs/annum

We at Rapido, looking for City Head to plan and execute strategic initiatives which lead to overall growth of the company. We're looking for an all-time hustler previously working in Operations/supply domain and to spearhead the strategy, build the team, and execute our end-to-end growth efforts The ideal candidate will have a strong ability to think strategically and analytically about business and product opportunities, and a demonstrated track record of leadership. A keen sense of ownership, speedy execution, and hustle is a must. Responsibilities - Primary responsibility is to drive the growth and efficiency of city operations. Using your influencing skills, together with data analysis and creativity in - getting stuff done-, you will be able to drive through improvements and positively collaborate with the team. - Manage the P&L of the city and directly responsible for both demand and supply. - Will require the individual to do analytical and have intuitive skills as the role directly impacts business growth by transferring data into winning real-world strategies. - Able to strategize projects to increase city performance and constantly innovate the process flow of our operations. - Work closely with the central Operations team to solve for geographical or product level changes in the product/processes to improve customer experience. - Evaluate partner economic and strategic costs and benefits of partner incentive programs and work with management to execute those strategies - Acquire, train and retain our partners on the platform to always maintain adequate supply for the demand. - Evaluate partner economic and strategic costs and benefits of partner incentive programs and work with management to execute those strategies - Managing the administrative functions, operational performance reporting, streamlining processes and systems wherever possible. - You will be responsible for continuing to build an extremely high caliber team and creating an environment that motivates people to thrive in their expertise and deliver aggressive results - Work closely with technical and product team to solve bugs or introduce new features which could improve a seamless driver partner experience. What You Need to Know/Have: - Minimum 3+ years of experience in operations management in an E-commerce company, SCM or related fields, customer experience, food delivery company and logistics or related field. - To fulfill a senior job role like this one, you must have evidence of on-going personal and professional development experience in previous job roles. You must also show experience in managing a large team at a more senior level, to demonstrate that you can administer a team effectively.- Technology affinity and track record of employing systems to drive simplification and change - Proficient in using Microsoft Excel, very strong analytical skills, and data-driven; familiar with analyzing and making decision-based on numbers - Fast learner and be comfortable working in a fast-changing startup environment. - The candidate will have experience managing a P&L either in a single business unit or product vertical or in a general management capacity - Must be street smart and should have the ability to handle crunch situations (Legal cases) effectively - Believer of team-work (in other words must have strong leadership principles) - knows how to build a team, train them, and lead them to the right vision. Professional Traits - Is a superb negotiator, at ease sitting down with top level executives - Is highly analytical and structured - Exhibits excellent business judgment - Thinks strategically, but stays on top of tactical execution - Expects and requires innovation of their team - Is action and results oriented

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Customer Support Executive

Founded 2013
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Pune, Bengaluru (Bangalore), Hyderabad
Experience icon
1 - 3 years
Experience icon
3 - 5 lacs/annum

Responsibilities Provide service and customer support during field visits Follow discussed schedule and execute accordingly Manage all on site installation, repair, maintenance and test tasks Diagnose errors or technical problems and resolve with guided approach Follow regular reporting to manager Document processes where required Follow all company's and department's field procedures and protocols Cooperate with technical team and share information across the organisation Comprehend customer requirements and make appropriate recommendations/briefings Build positive relationships with customers Requirements 1-2 years experience in field support Ability to troubleshoot, test, repair and service technical equipment Excellent written and verbal communication ability Ability to work flexible shifts and to adapt to changing work schedules Familiarity with mobile tools and applications Strong multi-tasking and organizational skills

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Customer acquisition Manager

Founded 2015
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Bengaluru (Bangalore), HSR Layout
Experience icon
0 - 3 years
Experience icon
1 - 6 lacs/annum

Job Opening for 1 person GhareluHelp.com Job Profile name: Manager Sales and customer relation CTC: 1.5L to 6L ( 12000 to 50,000 / Month) Mandatory: 1- Person should have a 2 wheeler 2- Education : Any Graduate ( BE, BSc, BBM, MBA, ) 3- Language: English,Hindi, Should be willing to learn Kannada. optional: Tamil, Telugu, Malayalam Responsibilities: - Customer conversion and Customer Relation Job Timing: flexible Send your resume: email: info@ghareluhelp.com WhatsApp: 9008649808

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