Operations Executive

Job Description

Position Title: Java Technical Lead/Manager

Position Type: Full Time, Permanent

Department: Research and Development

Reports to: R&D Manager, Indian Development Centre.

Company Background:

-CGLIA is a software development company building highly available, highly secure, cloud-based enterprise software products that helps speed the research process resulting in new drugs, new devices, and new treatments to improve the health and wellbeing of world population.

- At CGLIA, our work shows our dedication and passion for innovative quality software products that are intuitive and easy to use and exceeds every aspect of customer expectations.

- CGLIA, is the place that develops world-class professionals who would like to be innovative, creative, learn continuously, and build a solid foundation to build products that are special and delight the customer.

Job Summary:

As a Technical Manager, you will be providing the guidance to all the team members in designing, implementing and delivering the technical solutions.

Also, responsible to maintaining the existing product line with high quality and timely deliverables by working closely with product teams.

In this role, you will be hiring the new development staff, oversee each aspect of the development process, and act as a liaison between development team and upper management. Also ensures that team is fully trained and able to perform their jobs.

Should possess strong leadership skills and ability to resolve the challenges quickly.

Responsibilities:

• Participate and contribute to project planning and effort estimation.
• Demonstrate exceptional requirements gathering skills and support requirement gathering sessions.
• Contribute to technical design of business solutions.
• Support leadership team in development RFP’s and service offerings.
• Review and analyze relevant documentation to ensure the understanding of an organization function and capabilities.
• Conduct relevant research to increase understanding in support of developing comprehensive solutions.
• Comply with all the relevant policies and procedures and complete all the documents that are required.
• Conducting performance reviews, handling the employee complaints
• Willing to undertake additional tasks and responsibilities as may be reasonably expected of the role and as necessary in order to achieve the objectives of the organization.

Qualifications: (Education, Experience, Skills and Knowledge)

• Bachelor’s Degree in Computer Science or Information Technology or any equivalent degree.
• At least 8 plus years of hands on experience in developing cloud-based software along with 2 plus years of Management experience.
• Expertise with more than one of the Software Development Methodologies.
• Expertise in designing and developing cloud based high available distributed applications and must have extensive experience in object-oriented design.
• Strong hands on experience in using Java, Hibernate, Spring technology stack (Spring MVS, Spring Data, Spring Cloud, Spring Batch, Spring spiral, Spring security etc.) along with open source technologies.
• Experience building web and mobile applications using frontend technologies Angular (Angular 1/Angular 2), Bootstrap, Material Design, UX/UI, JavaScript, HTML5, and CSS.
• Demonstrated Experience on databases like MySQL, MS SQL, PostgreSQL, and Oracle.
• An understanding on handling of large data sources. (Desirable)
• Expertise on the Code Static Analyzer tools like SonarQube, PMD and, DevOps Tools.
• Expertise in using any Unit testing Frameworks like Junit.
• Knowledge in Security related to Web Applications and mobile applications. and other open source and commercial tools.
• Demonstrable and substantial experience in leading and managing teams of software developers.
• Impeccable written English skills, and Oral communication skills along with outstanding interpersonal skills.
• Results-oriented, detail-oriented, and well organized.

Technical Manager: Requires sufficient Managerial Skills and sufficient technical skills.

Main function has to be focused on people. He or She can and should learn new things in technology,  that is required for the role.

Job Summary:

We are looking for a skilled QA Tester with a specialization in Vulnerability Testing and Penetration Testing to join our team. The ideal candidate will be responsible for ensuring the security, reliability, and performance of our applications through comprehensive security assessments, Load Testing, penetration testing, and integration of security into CI/CD processes.

Key Responsibilities:

• Design and execute test cases, scripts, and security test plans for web, mobile, and cloud applications.
• Conduct vulnerability assessments and penetration testing to identify and mitigate security risks.
• Detect and analyze threats such as SQL Injection, XSS, CSRF, SSRF, IDOR, and others (OWASP Top 10).
• Integrate automated security testing into CI/CD pipelines (Jenkins, GitHub Actions, GitLab CI).
• Collaborate with development, DevOps, and security teams to promote secure coding and architecture practices.
• Utilize tools like Burp Suite, 'Jmeter OWASP ZAP, Metasploit, Kali Linux, Nessus, and similar.
• Perform API security testing and validate authentication & authorization mechanisms (OAuth, JWT, etc.).
• Document findings, assess impact and risk, and provide actionable recommendations for remediation.
• Ensure compliance with regulatory and security standards (e.g., ISO 27001, GDPR, HIPAA, PCI-DSS).

Required Skills & Qualifications:

• 3+ years of experience in QA with a focus on Security & Vulnerability Testing.
• Proficient in manual and automated testing of web and mobile apps.
• Strong experience with penetration testing tools and security frameworks.
• Familiarity with scripting languages like Python, Bash, or JavaScript for test automation.
• Experience with cloud platforms (AWS, Azure, or GCP) is a plus.
• Deep understanding of HTTP, RESTful APIs, and authentication protocols (OAuth, JWT, SAML).
• Working knowledge of network security, IDS/IPS, and firewalls.
• Relevant certifications such as CEH, OSCP, CISSP, or Security+ are a strong plus.

Strong Transaction associate profile

Mandatory (Experience 1): 6 months+ of exprience in documentation (Open to fresh graduates / entry-level candidates, no prior experience is mandatory)

Mandatory (Experience 2): Must have the ability to coordinate end-to-end transaction lifecycle, documentation, and internal coordination

Mandatory (Tools): Must have good working knowledge of MS Office, especially Excel

Mandatory (Skills): Must have strong attention to detail, structured working style, and clear communication

Preferred

Preferred (Education): Education in B.Com / CS / Legal or similar streams

Preferred (Note): Immediate joiners preferred

Salesforce Service Max Administrator

Location - remote

 REQUIRED QUALIFICATIONS

  Salesforce Admin certification, ServiceMax 101 and ServiceMax 201 certifications required

  6+ years working in Salesforce ServiceMax Administrator and a strong understanding of Salesforce best practices

  Salesforce ServiceMax & Service Cloud experience is required

  Experience on full-cycle implementation of ServiceMax

  Experience on designing solutions within the ServiceMax platform and Salesforce

  Salesforce analytics configuration experience is required

  Salesforce flow configuration experience is required

  Understand data integrations between various enterprise applications (e.g. SAP)

  Experience with JIRA Projects and Service Management system is desirable. Proven experience with developing and implementing ServiceMax solutions such as Depot Repair and Factory Repair processes.

  Hands-on experience building SFMs, Inventory management, Preventative Maintenance, Work Execution

  Hands-on Experience with Contracts, Warranties, Entitlements Management.

RESPONSIBILITIES

  Maintain tight controls for change management within the platforms, utilizing strict software development practices (e.g. dev, test, approval, prod).

  Coordinate with Salesforce Lead to design, implement changes and support the Salesforce platform for Sales, Marketing, and service

  Assist with solution design and implementation of Salesforce configurations based upon business requirements

  Support Salesforce security and data integrity across the platform

  Document “as-built” configurations to build a configuration portfolio

  Provide end-user production support, solve business/customer issues, and ensure data accuracy across the system. Manage data quality, data cleansing activities to ensure data integrity and accuracy within the Salesforce ServiceMax platform

  Partner with business stakeholders to proactively identify, drive, and build improvements, automations, enhancements, and system customization that solve critical business needs

  Stay up to date with Salesforce releases, new features and best practices and assess their impact on the organization

  Understand data flows and integrations between various enterprise applications

  Perform day-to-day Salesforce administration tasks including but not limited to user and license assignment, roles, profiles, permission sets, workflows, and process automation with process builder and flows

  Provide insightful technical recommendations to address specific business needs

  Create and customize objects, fields, layouts, dashboards, and reports to automate processes and improve user experience

  Develop reports and dashboards to support end user analysis

  Provide training as required to support the end user adoption of the application.

Printrove is India’s leading Print-on-Demand dropshipping platform, powering 12,000+ merchants with seamless integrations, fast fulfillment, and a vast product range. We exist to empower “Merchpreneurs” — artists, creators, entrepreneurs, and startups — to bring their brand ideas to life without worrying about operations. 

We are now looking for a Customer Success Executive who can own the merchant journey, solve problems with empathy, and ensure that every merchant scales confidently with Printrove.

Role Overview:

The Customer Success Executive will be the first line of interaction for our merchants, combining customer support excellence with proactive success ownership. You will ensure merchants feel supported, resolve operational queries quickly, and guide them towards using Printrove effectively to grow their business.

This role is critical as you’ll act as the bridge between our merchants and internal teams (operations, sales, product).

Key Responsibilities:

Customer Support (Reactive):

• Respond to merchant tickets and inquiries on Zoho Desk with empathy and accuracy.
• Troubleshoot operational issues such as orders, printing, shipping, or integrations.
• Escalate recurring or critical issues to the operations/product teams and ensure closure.

Customer Success (Proactive):

• Onboard new merchants smoothly — guide them through integrations, catalog access, and first sample orders.
• Nudge merchants towards success milestones (placing their first order, upgrading to Business Plan, scaling monthly orders).
• Track merchant health metrics (order frequency, repeat rates, quality issues) and follow up proactively.
• Collaborate with the Sales/KAM team to upsell or cross-sell relevant products and services.

Collaboration & Ownership:

• Document recurring issues, feedback, and feature requests into Zoho CRM/ClickUp.
• Partner with Operations to resolve root causes of quality or shipping complaints.
• Support Marketing in community campaigns, webinars, and engagement initiatives for merchants.
• Continuously improve knowledge base, playbooks, and SOPs to make merchant support more efficient.

What Success Looks Like

• Merchant queries are resolved quickly with minimal escalations.
• New merchants complete onboarding smoothly and place their first orders.
• Merchant retention improves — fewer churns, more merchants cross higher order volumes.
• Proactive merchant engagement (check-ins, nudges) leads to measurable increases in Business Plan upgrades or repeat orders.

What We’re Looking For

• 1–3 years of experience in Customer Support / Customer Success roles, ideally in SaaS, eCommerce, or D2C.
• Strong communication skills in English (Hindi/Tamil a plus).
• Empathy-driven — ability to listen, understand, and solve problems like a partner.
• Comfortable with tools like Zoho Desk, Zoho CRM, ClickUp, and Shopify/WooCommerce.
• Proactive, process-oriented, and thrives in a fast-paced startup environment.

Why Join Printrove?

• Be part of a movement of Merchpreneurs shaping India’s eCommerce ecosystem.
• Own impactful work — you’re not just answering queries, you’re driving merchant growth.
• Work with a team that values innovation, integrity, ownership, curiosity, empathy, and empowerment.
• Opportunity to grow into Key Account Management or Customer Success Manager roles as we scale.

Sports Technology Technician - Video and Networks

Company: StanceBeam - Sports Tech

Location: Bangalore

Experience: 1-5 Years

About Us

StanceBeam is a sports tech startup revolutionizing sports analytics through video technology. We're looking for a hands-on Sports Technology Technician to join our Bangalore team. If you enjoy working with cameras, networks, and sports technology in both lab and field environments, this role is for you!

What You'll Do

Video Systems installation and operations

• Set up and maintain video cameras and recording equipment
• Install video cameras for Lab setup and live sports coverage
• Test camera angles and video quality for indoor and outdoor environments
• Keep video equipment organized, well maintained and in working condition

Networks & Connectivity

• Install network cables and set up internet connections
• Configure switches and routers for video streaming
• Troubleshoot connectivity issues
• Set up wireless networks for mobile installations

Installation & Maintenance

• Install, maintain, and remove equipment and cabling
• Run video and network cables cleanly and safely
• Mount cameras and equipment at stadiums and training facilities
• Pack and transport equipment for events
• Perform regular equipment checks and basic repairs

Field Support

• Travel to sports venues for equipment setup
• Support live sports events and demonstrations
• Work with teams to optimize camera positioning
• Solve technical problems quickly during matches
• Train venue staff on basic equipment operation

What We're Looking For

Required Skills

• Technical education (Diploma/ITI) or equivalent hands-on experience
• 1-5 years working with video equipment, technical support or network systems
• Basic knowledge of cameras, cables, and networking
• Ability to install and connect technical equipment
• Physical ability to lift equipment and work at heights
• Willingness to travel and work weekends for sports events

Nice to Have

• Experience with sports broadcasting or live events
• Knowledge of video cameras
• Basic networking skills (setting up routers/switches)
• Sports background as player, coach, or fan
• Ability to work independently and solve problems

Day-to-Day Work

• In the Lab: Test equipment, prepare for deployments, maintain inventory
• At Sports Venues: Install cameras, set up networks, support live demos and events
• Travel: Visit different sports facilities across India
• Problem Solving: Fix technical issues quickly and efficiently

Physical Requirements

• Lift equipment up to 30kg
• Work at heights and in various weather conditions
• Good eyesight and attention to detail

What We Offer

• Work with cutting-edge sports technology
• Travel to exciting sports venues
• Learn and grow with emerging technologies
• Be part of a dynamic startup team
• Career growth opportunities in sports tech

Working Schedule

• Regular lab hours during weekdays
• Evening and weekend work for live sports events
• Travel required for venue installations and support

Ready to combine your technical skills with sports technology? Join us in revolutionizing how sports are analysed and broadcast!

Employment Type

Full-time or Contract

The candidate (Engineer) will be comfortable with creating an engineering plan for development based on their calculations and any research conducted. They should have experience and be able to utilize strong design skills. The candidate will also have the ability to execute a project based on the criteria outlined.