Business Analyst

Role & Responsibilities

Extract insights from large datasets to support data-driven decision-making

Develop and automate routine dashboards for daily, weekly, and monthly KPI tracking

Conduct custom analyses to optimize user onboarding, activation, conversion, and retention funnels

Cohort users and track actual and predicted Lifetime Value (LTV)

Build forecast models and create meaningful alerts for business leaders

Collaborate with cross-functional teams to define short and long-term strategic focus areas

Provide actionable insights and recommendations to relevant teams

Create, standardize and maintain documentation frameworks and taxonomy across businesses

Ideal Candidate

Expertise in data analysis tools (SQL, Excel, Python, R), dashboard creation and visualization platforms (Tableau, Power BI among others) for effective reporting at various organizational levels

Excellent communication skills with the ability to influence stakeholders at all levels with the agility to work autonomously and collaboratively within a team environment

Proven ability to translate complex analytical concepts into clear, actionable insights for non-technical stakeholders

Strong background in statistical analysis and experimental design for robust hypothesis testing

Experience with A/B testing tools and methodologies in digital product environments

Skill in creating and maintaining comprehensive documentation systems

We are looking for a Functional Consultant to join our team and play a key role in the implementation and support of our software solutions for clients. This is a remote, full-time opportunity ideal for someone who enjoys working closely with customers, solving problems, and improving business processes through technology.

This role requires strong willingness to learn and understand our product in depth, as well as a proactive attitude toward continuous learning and growth within the company.

Key Responsibilities

• Act as a liaison between clients and the technical team to understand business requirements.
• Configure and deploy the software platform based on client needs.
• Learn the product thoroughly to provide effective client onboarding, training, and support.
• Conduct virtual client training and user onboarding sessions.
• Create and maintain implementation documentation and training resources.
• Provide post-implementation support and resolve client issues in a timely manner.
• Collaborate with internal teams to enhance product functionality and user experience.
• Support data migration and UAT (User Acceptance Testing) phases during onboarding.

Qualifications

• Bachelor's degree in any discipline (preferred: Engineering, IT, Business, Food Technology).
• 0–2 years of experience in a functional, consulting, or client-facing role.
• Excellent communication and presentation skills.
• Eagerness to learn new tools, systems, and product functionalities.
• Strong problem-solving ability and attention to detail.
• Basic understanding of SaaS platforms or ERP/CRM systems is a plus.
• Self-motivated with the ability to work independently in a remote setup.

What We Offer

• Flexible remote working environment.
• A strong learning curve with hands-on client projects and product knowledge.
• Supportive and collaborative team culture.
• Long-term growth opportunities within the company.

Role description:

We are looking for Senior Software Engineer with expertise and experience in designing, developing and testing applications including new developments, enhancements, maintenance and support. The role involves continuous collaboration with team, partners.

Candidate description:

Responsibilities

• Building interactive consumer data from multiple systems and RESTfully abstract to the UI through a Node.js backend
• Address and improve any technical issues
• Strong commitment to quality and delivery
• Collaborate well with engineers, and specialists to design and create advanced, elegant and efficient system
• Create Unit and Integration tests to ensure the quality of code
• Be responsive to change requests and feature requests
• Write code that is cross-platform and cross-device compatible
• Ability to wear many hats and learn new technologies quickly
• Used CI/CD and AWS platform

Qualifications

Experience

• 4-8 years of experience in IT industry
• Experience with modern frameworks and design patterns, minimum one-year experience with MERN Fullstack paradigm

Requirements

• In depth working knowledge of NodeJS 
• Database – MongoDB, SQL, postgre

• Obsession with lean, clean and organized code

• Solid Understanding of HTTP protocol and how server-side code is processed on the client

• Knowledge of the following will be considered as an advantage:
• Experience with cloud technologies also a plus
• Creating secure RESTful-based web services in XML and JSON, Javascript,
• Creating Unit test cases

The role is about 70% support (aka reactive > keeping the customer happy) and 30% success (aka pro-active > helping the customer get success with LimeCall to stick and love us).

On the SUPPORT side, you’ll be doing things like… (80% of your day)

• Helping customers and potential customers on LIVE Chat (we use Intercom)
• Figuring out the “problem” the customer is having with our software. ("My text didn’t get sent, what happened?")
• Manage customer success pipeline (we use Hubspot)
• Relaying bugs to our development team to get taken care of (we use Jira)
• Creating user stories around customers wants, needs, issues (Asana)
• Using Stripe to process payments, refunds, and all things billing
• Create systems for tracking bugs, feature requests, and better ways to improve our support process and channel
• Create, edit, and continuously update our knowledge-base so our customers don’t have to bother you on how to do the simple things.
• Create videos and animated gif's that show people how to DO things (people love walk-throughs)

On the SUCCESS side, here are some things that you’ll be doing… (30% of your day)

• Host group & 1-on-1 demo’s, webinars, and training with leads and customers weekly and monthly
• Create surveys and google forms to gain feedback from current customers
• Reach out to “likely to churn” customers to help them get value from Salesmsg
• Engage with canceling customers and design a system for tracking for later followup.
• Speak with customers on the phone, text message, live chat, email, and other channels to help them with whatever questions they have.
• Onboard new customers

• Develop detailed test strategy and test plans for various features at the functional and system level.
• Be a gatekeeper for the quality of any product going out in the market from Rapido including customer experiences.
• Integral members of SDLC right from product requirements gathering phase to design reviews till the delivery of the product.
• Maintain a staging environment to effectively verify and validate the products.
• Ensure comprehensive test coverage by preparing a detailed capability matrix to map features to the functional requirements of the test plan and for defining the acceptance criteria.
• Effectively develop an automation to improve efficiency/productivity.
• Expertise in developing automation framework for mobile apps, web UI, APIs using appropriate open source tools like Appium, Selenium, SOAP UI, Rest Assured etc.
• Fluent with OOPS concepts and any one programming language like Java, Python etc.
• Cover all dimensions of Rapido’s product which includes features/functionality, scale/load, usability, and performance.
• Hands on experience in CI/CD driven test processes is an added benefit.
• Analyze defects to assess the severity and prioritize them for development to fix.
• Work with software developers to tune code and track all problem reports to closure. Analyze test results to ensure functionality and recommend appropriate action.
• Mentor QAs within the team.

• Graduation/Masters in computer science
• 2-7 Years of relevant experience

• Round 1 – Technical Interview 1
• Round 2 – Technical Interview 2
• Round 3 – Managerial Round
•  Round 4 – HR Round

Roles and Responsibilities-Technical support and sales of our software products.

• Identifying hardware and software solutions.
• Troubleshooting technical issues.
• Diagnosing and repairing faults.
• Resolving network issues.
• Installing and configuring hardware and software.
• Speaking to customers to quickly get to the root of their problem.
• Providing timely and accurate customer feedback.
• Talking customers through a series of actions to resolve a problem.
• Following up with clients to ensure the problem is resolved.
• Replacing or repairing the necessary parts.
• Supporting the roll-out of new applications.
• Providing support in the form of procedural documentation.
• Managing multiple cases at one time.
• Testing and evaluating new technologies.
• Conducting electrical safety checks on equipment.

Only Female

  Qualification - B.Com  (commerce graduate) with basic computer knowledge. All our product are taxation related, so, commerce background is must and its software product, so basic of computer and basic working with internet is required. 

Experience - Fresher - 1year

Location-Guwahati preferably but for experienced candidate work from home can be considered(Can be relocate in PAN India)

Mode of Interview-Telephonic and Webinar