Sales Executive

Responsibilities:

Manage and supervise a team of service engineers and technicians who perform maintenance and service tasks on BMS equipment’s.

 Ensure the availability of spare parts and resources necessary to perform repairs and maintenance activity for complete cycle.

Set objectives, monitor team performance, and ensure work is completed on time and to required standards.

 Oversee the delivery of preventative and corrective maintenance services for BMS systems.

 Ensure compliance with Service Level Agreements (SLAs) and contractual commitments with clients.

 Coordinate and schedule routine maintenance checks and emergency repairs for BMS-related systems.

 Serve as the primary point of contact for clients regarding BMS service-related inquiries and issues.

Build and maintain strong relationships with clients by providing exceptional customer service and addressing concerns proactively.

 Conduct regular client meetings and reviews to ensure satisfaction with the service provided.

 Support clients in upgrading their BMS systems with new technologies or integrating Provide high-level technical support for service-related issues, troubleshooting complex problems that may arise within BMS systems.

 Ensure that all BMS systems and operations comply with safety regulations, building codes, and industry standards.

Maintain accurate records of maintenance activities, service reports, and equipment performance.

 Generate regular reports for clients and management on system status, service outcomes, and energy usage.

Track and report on budgetary performance, costs, and resource allocation, invoicing and AR collection from time to time.

 Assist with the development and management of the BMS service department's budget.

 Ensure that service operations are cost-effective and within the budget while maintaining high standards.

Identify areas for continuous improvement in BMS services and processes.

Stay up to date with the latest technological advancements in building management systems and incorporate them into service offerings.

Qualification, Experience & Critical Capabilities

• Graduation in Engineering (Preferred Computer Science)/ Post Graduation with 8 years (+) hands on experience working in SAP MDM / MDG.
• Experience in writing User Story/Business Requirement Specification, USDD (User Story Design Document)/Functional/Technical Specifications and understand Devops, Agile methodology/framework.
• Act as a partner to the Business for Business Process Query Incidents, Small Change (Projects), Problem Management and define right solution from Design and Cost perspective by aligning with Chief Architect Group (CAG) as and when needed.
• Coordinates with business users and other IT departments to design, develop, implement, enhance and maintain complex solutions.
• Be able to support and challenge the Partners (Vendors) on quotation of Change efforts, Fulfill the role of a SME (subject matter expert), Oversee and support the development of the solution, Validate the functionality as per business needs, support testing (IST & UAT) and User training.
• Experience in collaboration with different domains (functions) within Syngenta and third-party Partners (Vendors).

Relevant Experience

• 8 years (+) experience working as SAP MDM / MDG Functional Analyst.
• Should have worked on implementation of MDM.
• Good to have: Exposure to migration of SAP MDM to MDG.

MDM:

• Experience in MDM configuration.
• Experience in Integrating business process requirements with the technical implementation of SAP Master Data Management / Governance.
• Set up Validation (Business) rules, Workflow process, Import/Syndication Maps.
• Setup and use of MDM Transport Management.
• Design understanding of material / products master repository architecture.
• Experience working on SAP MDM Production Support and New Enhancements.
• Knowledge of handling MDM integration with different systems. Ex MDM <> ECC, SFDC etc.
• Understanding the Business problem and the different Master data used in the Organization (say if its Material Master/Customer/Vendor/Finance Master data etc.).
• Develops and implements strategies to translate business requirements and models into feasible and acceptable designs to ensure that business needs are met.
• Once the understanding phase is done Functional Analyst will have to work with vendor to provide a Solution through SAP MDM and then design and Implement the solution end to end.
• Strong hands on experience in MDM Console, Data Manager, Import Manager, Syndicator, Workflow, Data modeling, Standardization, Cleansing and SAP ECC.
• Consultant should try to wider there view for all the different platforms that are used with MDM such as Netweaver , XI, ABAP etc.
• Identifies areas for data quality improvements and helps to resolve data quality problems through the appropriate choice of error detection and correction, process control and improvement, or process design strategies.

MDG:

• Configuration exposure with MDG product / material data objects.
• Experience in UI modelling (Design and Creation of UI, Value restriction and Derivation rules).
• Understanding and familiarity with MDG application framework and various governance API's.
• Able to perform MDG configurations and customizations in areas like data modeling, process modeling, key mapping, duplicate checks, validations, replication and MDG error handling.
• Knowledge in activation and configuration of the MDG modules & components.
• Expertise in Data Model Enhancement, Data Transfer (DIF/DEF), Data Replication Framework (DRF) via ALE / IDOC, key and value mapping.
• Able to perform MDG Configurations and Customizations in areas like Data Modeling, Process Modeling, Key Mapping, Duplicate checks, validations and MDG error handling experience.

General Experience and Prerequisites 

• Excellent written and verbal communication around issues, managing escalations.
• Experience in client facing and managing outsourced partners.
• A Team player with a collaborative attitude, proactive and ability to work under pressure.
• Good understanding of agile ways of working (DevOps model), knowledge on ITIL processes.
• Knowledge of Lean/ 6 Sigma, Design Thinking, Agile methodology.
• Certification in SAP MDM / MDG preferred.

What will you do?

• Act as senior level escalation point for technical remediation of incidents and service requests.
• Work as L2 resource in AWS Cloud infrastructure and system administration team providing technical support and resolving issues
• Troubleshoot technical issues faced which could be related to external interfaces, networking, application and Ubuntu configuration, IIS Configuration, Linux Servers etc.
• Resolving urgent and immediate requests by support team in a vibrant and demanding environment.
• Test upgrades and patches from development team prior to client rollout
• Document the Interface testing and other details, update and complete all handovers.
• Coordinate directly with on-site IT, vendors, off-site helpdesks over email or phone calls to complete technical assignments.
• Do audit of new implemented properties for initial few weeks and identify the repeated issues reported by property.

Technical Competencies you’ll possess:

• Strong Linux and Windows Administration skills
• In depth knowledge of the windows servers & Linux servers.
• Good understanding of AWS Cloud Infrastructure, Networking, Firewall, Infrastructure, SQL and IIS Configuration, Ubuntu Configurations and MySQL.
• Working knowledge of interfaces and integrations of systems.
• Enhanced troubleshooting skills.
• Possess a good understanding of Internet based technologies including DNS, Security, IP Routing,- SSH, FTP, HTTP/HTTPS, Email Routing, etc.

Web / FE design

VueJS

Bootstrap

Java Script

Node.JS

Python

SQL Server

Azure

Agile

The expectation is to set up complete automation of CI/CD pipeline & monitoring and ensure high availability of the pipeline. The automated deployment environment can be on-prem or cloud (virtual instances, containerized and serverless). Complete test automation and ensure Security of Application as well as Infrastructure.

ROLES & RESPONSIBILITIES

Configure Jenkins with load distribution between master/slave Setting up the CI pipeline with Jenkins and Cloud(AWS or Azure) Code Build Static test (Quality & Security) Setting up Dynamic Test configuration with selenium and other tools Setting up Application and Infrastructure scanning for security. Post-deployment security plan including PEN test. Usage of RASP tool. Configure and ensure HA of the pipeline and monitoring Setting up composition analysis in the pipeline Setting up the SCM and Artifacts repository and management for branching, merging and archiving Must work in Agile environment using ALM tool like Jira DESIRED SKILLS

Extensive hands-on Continuous Integration and Continuous Delivery technology experience of .Net, Node, Java and C++ based projects(Web, mobile and Standalone). Experience configuring and managing

• ALM tools like Jira, TFS, etc.
• SCM such as GitHub, GitLab, CodeCommit
• Automation tools such as Terraform, CHEF, or Ansible
• Package repo configuration(Artifactory / Nexus), Package managers like Nuget & Chocholatey
• Database Configuration (sql & nosql), Web/Proxy Setup(IIS, Nginx, Varnish, Apache).

Deep knowledge of multiple monitoring tools and how to mine them for advanced data Prior work with Helm, Postgres, MySQL, Redis, ElasticSearch, microservices, message queues and related technologies Test Automation with Selenium / CuCumber; Setting up of test Simulators. AWS Certified Architect and/or Developer; Associate considered, Professional preferred Proficient in: Bash, Powershell, Groovy, YAML, Python, NodeJS, Web concepts such as REST APIs and Aware of MVC and SPA application design. TTD experience and quality control with Sonarqube or Checkmarx, Tics Tiobe and Coverity Thorough with Linux(Ubuntu, Debian CentOS), Docker(File/compose/volume), Kubernetes cluster setup Expert in Workflow tools: Jenkins(declarative, plugins)/TeamCity and Build Servers configuration Experience with AWS CloudFormation / CDK and delivery automation Ensure end-to-end deployments succeed and resources come up in an automated fashion Good to have ServiceNow configuration experience for collaboration

What you will get:

1. To be a part of the Core-Team 💪
2. A Chunk of ESOPs 🚀
3. Creating High Impact by Solving a Problem at Large (No one in the World has a similar product) 💥
4. High Growth Work Environment ⚙️

What we are looking for:

1. An 'Exceptional Executioner' -> Leader -> Create an Impact & Value 💰
2. Ability to take Ownership of your work
3. Past experience in leading a team

• Use data to develop machine learning models that optimize decision making in Credit Risk, Fraud, Marketing, and Operations
• Implement data pipelines, new features, and algorithms that are critical to our production models
• Create scalable strategies to deploy and execute your models
• Write well designed, testable, efficient code
• Identify valuable data sources and automate collection processes.
• Undertake to preprocess of structured and unstructured data.
• Analyze large amounts of information to discover trends and patterns.

Requirements:

• 1+ years of experience in applied data science or engineering with a focus on machine learning
• Python expertise with good knowledge of machine learning libraries, tools, techniques, and frameworks (e.g. pandas, sklearn, xgboost, lightgbm, logistic regression, random forest classifier, gradient boosting regressor etc)
• strong quantitative and programming skills with a product-driven sensibility

• Manage sales operations in assigned district to achieve revenue goals.
• Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
• Identify skill gaps and conduct trainings to sales team.
• Work with team to implement new sales techniques to obtain profits.
• Assist in employee recruitment, promotion, retention and termination activities.
• Conduct employee performance evaluation and provide feedback for improvements.
• Contact potential customers and identify new business opportunities.
• Stay abreast with customer needs, market trends and competitors.
• Maintain clear and complete sales reports for management review.
• Build strong relationships with customers for business growth.
• Analyze sales performances and recommend improvements.
• Ensure that sales team follows company policies and procedures at all times.
• Develop promotional programs to increase sales and revenue.
• Plan and coordinate sales activities for assigned projects.
• Provide outstanding services and ensure customer satisfaction.