HR Manager

Job Description:

• Administer employee benefits and ensure compliance with company policies.
• Support performance management processes, including evaluations and feedback.
• Address employee relations issues, promoting a positive work environment.
• Maintain and update employee records and HR documentation.
• Assist with training and development programs for staff.
• Ensure compliance with labor laws, regulations, and company policies.
• Support HR initiatives such as employee engagement, retention, and well-being.
• Act as a liaison between employees and management, fostering effective communication.

Roles and Responsibilities:

• Source candidates using a variety of search methods to build a robust candidate pipeline
• Screen candidates by reviewing resumes and job applications, and performing phone screenings
• Perform reference checks as need
• Facilitate the offer process by extending the offer and negotiating employment terms
• Manage onboarding and new hire process
• Stay abreast of recruiting trends and best practices
• Manage the overall interview, selection, and closing process
• Ensure all screening, hiring, and selection is done in accordance with employment laws and regulations

Requirements:

• Bachelor's Degree in Human Resources, Business Administration, or related field
• 2 years of recruiting experience preferred
• Ability to communicate effectively, both orally and in writing
• Demonstrated ability to establish effective and cooperative working relationships built on trust
• Excellent organizational and time management skills
• Comfortable making decisions independently
• Working knowledge of applicant tracking and HRIS systems
• Ability to manage a wide range of relationships with a variety of stakeholders
• Proficient in Microsoft Office
• Working knowledge of interview techniques and applicant screening methods
• Deep understanding of employment laws and regulations
• Familiar with a wide variety of sourcing avenues

1. Client Acquisition and Management: Identifying potential clients, reaching out to them, and establishing relationships. This often involves networking, cold calling, or using digital platforms for lead generation.
2. Sales Planning and Strategy: Developing sales strategies and setting sales targets. This could involve market research to identify sales opportunities and tailoring sales approaches to different clients.
3. Presentation and Pitching: Creating and delivering presentations or pitches to potential clients. This requires a deep understanding of the product or service being sold and the ability to communicate its value effectively.
4. Negotiation and Closing Deals: Negotiating terms with clients and closing sales deals. A sales executive needs to be adept at persuasion and handling objections while maintaining positive relationships.
5. Customer Service and Support: Providing ongoing support to existing clients, addressing their needs, and ensuring customer satisfaction. This might include after-sales services or resolving any issues that arise.
6. Market Analysis: Keeping up to date with industry trends, competitor activities, and market conditions. This information can be crucial for adapting sales strategies and identifying new opportunities.
7. Reporting and Administration: Maintaining records of sales, revenue, invoices, and client feedback. Sales executives often use Customer Relationship Management (CRM) software for this purpose.
8. Collaboration and Teamwork: Working closely with other departments, such as marketing and product development, to ensure alignment of strategies and goals.
9. Training and Development: Continuously improving their sales skills and product knowledge. This may involve attending training sessions or workshops.
10. Meeting Sales Targets: Ultimately, a sales executive is responsible for meeting or exceeding the sales targets set by their organization.

FRANCHISE SALES MANAGER

Promilo.com (Sawara Solutions Pvt Ltd)

Industry: IT Software - SAAS

Location: Bangalore

Mode: Full-Time

Salary: As per the industry standard

About Us

Promilo is India’s 1st innovative platform, "Pay to Browse” It is a B2B SaaS start-up that accelerates the companies' business appointment funnel. We’re an advertising platform that connects both users & advertisers. Users will be able to book an online appointment based on their interests with the advertiser, without compromising their data privacy and get rewarded for sharing their data and time. We’re registered and recognized by Start-up India, Start-up Karnataka & MSME. To know more - Visit - www.promilo.com or watch this video - https://www.youtube.com/watch?v=wPeKo1i1VQI

KEY ACCOUNTABILITIES

• Present business plans to the potential client, and negotiate the terms and conditions of the franchise agreement
• Scheduling sales meetings with interested delegates and following them up till franchise sign-ups. 
• Coordinate the franchise recruiting process.
• Manage Footprints franchise sales and lead database.

DUTIES AND RESPONSIBILITIES

• Make telephone calls to the leads assigned by the system to validate the leads and present information on the Promilo franchise.
• Generate the lead through multiple sales & marketing activities
• Pre-qualify the leads by asking questions about their location preference, profiles, interests, etc.
• Present information to the qualified leads about the Promilo franchise model, the investment required to start and run a FICO & FIFO model, etc.; Conclude calls by sending the prospects emails/messages with links for further information on the franchise opportunity.
• Capture and document information on the leads obtained through the telecalls in the system.
• Enter and update prospects’ information in the database.
• Schedule and make a follow-up call to assess the level of interest of the prospects and to qualify them for the next stage of the face-to-face meeting.
• Send requests to prospects for filling up the Expression of Interest (EOI) forms to collect information regarding their funding ability.
• Schedule face-to-face meetings for prospects with concerned Relationship Managers (RM).
• Hand out the ROI-Sheet, the Term-Sheet, and the Agreement Draft to the franchisee candidates approved by the RM / Head – of Franchise Development.
• Answer queries, provide information, assist the prospects with personal visits and provide support as required.

Technical

• Proficiency in relevant computer applications – MS Office, Google Sheets, etc.
• Data Entry Skills

Non-technical

• Active Listening
• Persuasiveness
• Persistence
• Telephone Etiquette and Customer Focus
• High Energy Level

Purpose of the Job:

Will be the face of the organization in terms of attracting talent, the incumbent will be handling entire recruitment life cycle – sourcing, screening, interviewing, selecting, salary negotiation an on boarding. The goal is to understand the ongoing hiring mandates and strategically hire to ensure the business continuity. Flexible and versatile to diversified hiring.

Key Deliverables:

• Would be responsible to lead entire TnA cycle
• To identify prospective candidates using a variety of channels.
• Assessing candidate and their suitability in terms of the experience, technical knowledge and the organizations culture.
• Research and develop a sustainable strategy pertaining to diversity hiring.
• Research into competitors and market place
• Define job description and document specifications for business and corporate positions.
• Adhere to the company’s recruitment metrics, such as time-to-hire and cost-per-hire.
• Identify areas where there can be improvement and pitch in strategies that will help in making the recruitment process much more efficient.
• Follow-up references and check credits.
• Manage Recruitment Partners and maintain a healthy source mix.
• Will be responsible in monitoring hiring for centers PAN India

Skills / Competency required:

• 7+ years of experience in talent acquisition with excellent understanding of recruitment processes
• Excellent communication skills written and verbal in English, Tamil and Hindi
• Well versed with latest sourcing tools and good knowledge of candidate selection methods
• Critical thinker and problem-solving skills.  
• Good interpersonal, presentation and communication skills
• Team player
• Good time-management skills
• Strong planning and execution skills
• Negotiation skills
• Strong in Head Hunting and Industry mapping.

We are a London, UK based FinTech startup with a subsidiary in India. Hop is working towards building the next generation digital banking platform for seamless and economical currency exchange, with technology at the crux of it. In a technology driven era, many financial services platforms still lack the customer experience and are cumbersome to use. Hop aims at building a ‘state of the art’ tech-centric, customer focused solution.

moneyHOP is India’s first cross-border neo-bank providing millennials the ability to ‘Send’ & ‘Spend’ conveniently and economically across the globe using HOPRemit (An online remittance portal) and HOP app + Card (A multi-currency bank account).

This position is a crucially important position in the firm and the person hired will have the liberty to drive the product and provide direction in line with business needs.

Website: https://moneyhop.co/">https://moneyhop.co/

About Individual

The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.

Requires a high school diploma or equivalent and 0-3 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices and procedures within a particular field. Rely on instructions and pre-established guidelines to perform the functions of the job. The target is to ensure excellent service standards and maintain high customer satisfaction.

General Skills

• Proven customer support experience

• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiar with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize and manage time effectively
• High school diploma or equivalent; college degree preferred

• Open and maintain customer accounts by recording account information
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Maintain financial accounts by processing customer adjustments
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Prepare product or service reports by collecting and analyzing customer information
• Contribute to team effort by accomplishing related results as needed
• Manage large amounts of incoming calls

• Generate sales leads
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/team sales targets and call handling quotas
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Resolve customer complaints via phone, email, mail or social media
• Use telephones to reach out to customers and verify account information
• Greet customers warmly and ascertain problem or reason for calling
• Assist with placement of orders, refunds, or exchanges
• Advise on company information
• Take payment information and other pertinent information such as addresses and phone numbers
• Place or cancel orders
• Suggest solutions when a product malfunctions
• Attempt to persuade customer to reconsider cancellation
• Inform customer of deals and promotions
• Sell products and services
• Utilize computer technology to handle high call volumes
• Work with customer service manager to ensure proper customer service is being delivered
• Close out or open call records
• Compile reports on overall customer satisfaction
• Handle changes in policies or renewals