HR Manager

nings: 30

Salary: ₹15,000 – ₹18,000 (In-hand)

Languages Required: English, Hindi

Experience: 0 – 5 Years

Qualification: 12th Pass or Graduate

Age Limit: 18 – 30 Years

Notice Period: Immediate

Skills Required: Communication, Excel, Computer Basics

About the Role

Are you a strong communicator with a customer-first mindset? Altruist Technologies is on the lookout for enthusiastic individuals to join our Customer Care – Inbound Process team. Whether you're a fresher or an experienced professional, this is your chance to become part of a growing BPO that values empathy, professionalism, and performance.

Key Responsibilities

• 📞 Inbound Call Handling: Provide courteous and professional assistance to customers calling in with queries, complaints, or product-related concerns.
• 💡 Product Guidance: Understand customer needs, suggest suitable solutions, and provide clear, helpful information about company products and services.
• 🧾 Order and Payment Support: Assist with the order process, including taking payments and updating account details.
• 📋 Data Accuracy: Maintain accurate customer records in the system while actively engaging with callers.
• 🚀 Escalation Management: Identify and escalate complex issues to supervisors or team leads when needed.
• 🤝 Customer Connection: Maintain a positive and empathetic attitude, even during challenging interactions.

What We’re Looking For

• Excellent communication skills in English and Hindi
• A calm, polite, and professional demeanor at all times
• Ability to multitask and stay organized while managing call flow and system entries
• A willingness to work in rotational shifts with a weekly off

Shift Window

• Female Candidates: Between 6:00 AM to 6:00 PM (Any 9-hour shift)
• Male Candidates: Between 6:00 AM to 12:00 AM (Any 9-hour shift)

Salary Structure

• Freshers: ₹15,000 (In-hand)
• Experienced Candidates (1+ Year): ₹16,500 (In-hand)

Why Join Us?

• ✅ Get hands-on experience in customer handling and service excellence
• 🌐 Work with a well-established company in a structured and supportive environment
• 💼 Build your skills in communication, problem-solving, and CRM
• 🚀 Career growth opportunities with performance-driven recognition

Zycus is looking to hire BE / MBA 2022 – 23 graduates as Product Technical Analyst and is organizing a Walk-In drive on 02nd  September, 2023 at our office in Mumbai, Seepz, Andheri East.

In this role, you will be part of a US Delivery Team and work with our global customers in supporting our AI-driven procurement solution and serve as a subject matter expert on Zycus Procurement Performance and Spend Analytics application.

As a Product Technical Analyst at Zycus, you will:

• Serve as Product Technical Analyst on Zycus Procurement Applications (Source to Pay)
• Work on all aspects of Zycus Support Desk and be the first point of Contact for Customers having queries/ issues related to Zycus products & be available on email/ chat/ call mediums for the Customer concerns
• Work with the Technical Account Management Team to ensure deliverables are on-time, increase efficiency and resolve issues for customers by coordinating with multiple Teams from Zycus & Customer side to achieve Customer Satisfaction
•  Participate and contribute to best practices (tools/process), knowledge sharing & find ways to automate and ideate new things to enhance Customer experience, reduce manual efforts and suggest new processes
•  Work with customers and internal stakeholders while participating and facilitating testing including User Acceptance Testing
• Evaluate and suggest innovative solutions and workarounds for customer requirements
• Work efficiently on, Zycus products configuration, Incident Management Tools, MS-Excel, etc.
• Provide strong technical understanding of Zycus product with the ability to discuss and demonstrate the Zycus Solution and how it may be configured to meet a customer’s business needs.

• Education: MBA/Engineering Graduate (B.E./B.Tech) in Computer Science/ Chemical/Mechanical/Electronics/IT
• Experience Level: 0-1 years
• Strong written and verbal communication skills
• Willingness to work 24*7  shifts .
• Flexible, enthusiastic approach to work including a strong desire to learn new tools & techniques to solve business problems.
• Ability to collaborate with various internal and external stakeholders
• Ability to learn, execute and excel. Multitask and work with priorities

Salary Range: INR 4,50,000 to INR 5,00,000

Walk In Drive Date: 02nd September, 2023

Time: 10:000 AM to 4:00 PM

Venue:

Zycus Infotech Pvt Ltd.

Plot No GJ-07, SEEPZ++, SEEPZ, MIDC, Andheri East, Mumbai MH 400096.

Note:

1. Candidates need to apply for the job online before the Walk-in (https://zycus.skillate.com/jobs/54683)

2. Carry your resume, 1 color passport size photograph and Aadhar Card copy along with the original

3. Our office is in a high-security zone, and you will need a gatepass therefore candidates are requested to reach SEEPZ, Gate no -3 and call our reception for a Gate Pass on this number – Contact detai: (https://zycus.skillate.com/jobs/54683)

Five Reasons Why You Should Join Zycus

1. Industry Recognized Leader: Zycus is recognized by Gartner (world’s leading market research analyst) as a  Leader in Procurement Software Suites. Zycus is also recognized as a Customer First Organization by Gartner.  Zycus's Procure to Pay Suite Scores 4.5 out of 5 ratings in Gartner Peer Insights for Procure-to-Pay Suites.

2. Pioneer in Cognitive Procurement: Zycus is a pioneer in Cognitive Procurement software and has been a trusted partner of choice for large global enterprises

3. Fast Growing: Growing Region at the rate of 30% Y-o-Y

4. Global Enterprise Customers: Work with Large Enterprise Customers globally to drive Complex Global Implementation on the value framework of Zycus

5. AI Product Suite: Steer next gen cognitive product suite offering

Zycus is a pioneer in Cognitive Procurement software and has been a  trusted partner of choice for large global enterprises for two decades.  Zycus has been consistently recognized by Gartner, Forrester, and other analysts for its Source to Pay integrated suite. Zycus powers its S2P  software with the revolutionary Merlin AI Suite. Merlin AI takes over the tactical tasks and empowers procurement and AP officers to focus on strategic projects; offers data-driven actionable insights for quicker  and smarter decisions, and its conversational AI offers a B2C type user-experience to the end-users.

Zycus helps enterprises drive real savings, reduce risks, and boost compliance, and its seamless, intuitive, and easy-to-use user interface ensures high  adoption and value across the organization.

Start your #CognitiveProcurement journey with us, as you are #MeantforMore

As a customer success manager, your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and Improve customer experience and customer satisfaction (Customer Love metrics)

• Be the single point of contact for all your customers from the time they sign the contract.
• Establish a trusted relationship with them and help them succeed with QDC through product adoption and delivering the value promised.
• Understand the customer’s goals, org structure, key challenges, and define their success.
• Work with sales and onboarding team to plan and execute a seamless customer onboarding process, ensuring a smooth ‘go live’.
• Identify customer insights and pain points and help shape the product roadmap by providing active feedback to the product team.
• Proactively identifying and prioritizing resources and effort according to perceived risk, potential growth, strategic value, and renewal timeframe, making sure subscriptions are renewed timely.
• Monitor at-risk customer behavior and carry out activities to retain them.
• Own churn and expansion for all your accounts.
• Identify opportunities for portfolio growth and contact customers for upsells.
• Work towards turning customers into advocates of QDC.
• Collaborate with the Marketing team to build customer case studies, testimonials, and referrals. 

• At least 2+ years of work experience in a customer-facing role such as Customer Success, Account Management and Sales, etc.
• Ability to understand a software product and its nuances very well.
• Excellent written and verbal business communication skills.
• Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
• Ready to work during US hours - in future

Employee Relations:Handle employee relations matters, including conflict resolution, investigations, and disciplinary actions.

Foster positive working relationships and ensure a healthy work environment.

Recruitment and Staffing:Collaborate with hiring managers to understand staffing needs.

Post job openings, conduct interviews, and facilitate the hiring process.

Manage onboarding processes for new hires.

Training and Development:Identify training needs and coordinate training programs.

Support employee development initiatives and career planning.

Performance Management:Administer performance appraisal processes.

Provide guidance to managers on performance improvement plans.

Benefits Administration:Administer employee benefits programs, including health insurance, retirement plans, and other perks.

Assist employees with benefits-related inquiries.

Compliance:Ensure compliance with federal and state employment laws and regulations.

Stay informed about changes in HR laws and best practices.

HR Policy Implementation:Develop and implement HR policies and procedures.

Communicate policies to employees and ensure adherence.

Data Management:Maintain accurate and up-to-date employee records.

Generate HR reports for management as needed.

Employee Engagement:Develop and implement employee engagement initiatives.

Conduct surveys and gather feedback to improve workplace satisfaction.

Qualifications:

• Bachelor's degree in Human Resources, Business Administration, or a related field.

• Proven experience as an HR Generalist or in a similar HR role.

• Knowledge of HR laws, regulations, and best practices.

• Strong interpersonal and communication skills.

• Ability to maintain confidentiality and handle sensitive information.

• Detail-oriented with excellent organizational and multitasking abilities.

Note: The above job description is a general outline and may vary based on the specific needs and structure of the organization. Some HR Generalists may also be involved in additional areas such as compensation, workforce planning, or organizational development.

Greetings from the day!!

We are HIRING: Customer Support Executive(Voice Inbound Process)

No vacancy : 100+ (Work From office)

Job Role : Customer Support Executive

Work Location : Begumpet/Ameerpet

Language : Telugu/English/Hindi 

Salaries : - 12K - 18K

Qualification : Graduation

Eligibility : Fresher/Experienced

Job brief :-

- Handle Inbound/Outbound calls

- Identify the needs of customers, resolve issues, and provide solutions

- Maintain good customer relations

- Attend mandatory training sessions to stay updated on product or company policy changes

- Input data into the company computer platform to keep each customer record updated

Location : Gulbai tekra Ahmedabad

Salary: 15k to 25k

Only Female candidate

Experience 1 to 2 yrs

Only Ahmedabad based candidate

10 to 7 job time

Only Personal interview will be taken

Immediate joiner

6 days working

• The incumbent is solely responsible for executing a project effectively & efficiently, within the given deadline. One point contact for all the assignment related issues.
• The incumbent should have the ability to manage various projects efficiently at a time.
• Able to explain the concept of Mystery Shopping to Freelancers and should make sure that they register & assign shops to Freelancers based on the criteria provided by the clients
• Train and guide shoppers to perform the audits as per client requirements
• Makes sure that the assignment timelines are strictly followed.
• Should be proactive in getting new Freelancers and add them into our database
• The incumbent should have knowledge about international job portals
• The applicant should be prompt in handling client queries