Job description:
Job Title : Client Support Executive .
A Client Care Executive serves as the primary point of contact for clients, managing inquiries, resolving concerns, and ensuring a smooth and satisfactory experience with the company’s services. This role is essential in building strong client relationships, maintaining ongoing communication, and supporting overall client satisfaction and retention.
Key Responsibilities
- Customer Support:
- Handle incoming calls, emails, or chats from customers.
- Resolve queries and provide accurate information about products, services, and company policies.
- Escalate unresolved issues to the appropriate departments.
- Problem-Solving:
- Investigate customer complaints and identify solutions.
- Process returns, refunds, or exchanges as per company guidelines.
- Documentation:
- Maintain detailed records of customer interactions, including queries, complaints, and resolutions.
- Update customer accounts and ensure data accuracy.
- Customer Engagement:
- Build rapport and establish trust with customers.
- Provide personalized support to ensure customer satisfaction.
- Provide information about services and actionable along with deadlines.
- Help Client know the progress on the jobs assigned.
- Feedback Collection:
- Gather and document customer feedback for product or service improvements.
- Share insights with management for process enhancement.
- Sales Support (Optional):
- Upsell or cross-sell products and services, if applicable.
- Assist with placing orders and tracking deliveries.
- Client onboarding process
- Payment follow up with the clients.
Required Skills and Qualifications
- Educational Requirements: :Graduation mandatory.
Key Skills:
- Excellent verbal and written communication.
- Active listening and empathy.
- Problem-solving and conflict-resolution skills.
- Multitasking and time management.
- Familiarity with CRM software and MS Office Suite.
Experience:
- Preferred: 1-2 years in a similar customer-facing role.
Language Proficiency:
- Fluency in the local language and English is often required.
Job Types: Full-time, Permanent
Work Location: In person
Shubham Vishwakarma
Full Stack Developer - Averlon
About Modicle Studios Pvt Ltd
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Extramarks is leading the Education Technology sector in India by providing 360⁰ education support to learners through new age digital education solutions. These solutions are used by schools in class room for imparting education and by students at home to make learning easy and effective. Keeping pace with globalization and technology in education, Extramarks empowers young learners to step in with the latest technology and have anytime-anywhere access to quality learning. In a very short period, Extramarks has become extremely popular among schools and students. More than 8000 schools use digital learning and technology solutions of Extramarks across India, Singapore, Kuwait, UAE and South Africa.
Extramarks Learning App allows students to learn at home at their own pace and space and provides complete educational support eliminating the need of a tutor. The three pronged pedagogical approach of Learn, Practice and Test ensures better learning outcomes for students. All concepts are first explained in an easy to learn manner with the help of rich media then the students are allowed to practice the concept. Virtual Practicing modules and Q&A allow the retention of knowledge that is tested on a robust teaching platform to identify the learning gaps.
Extramarks is currently in the process of scaling up rapidly and is looking to hire for the position of Sr. Development Manager, to be an experienced professional with unique skill who stretches from strategy to execution. Extramarks is driving student learning through data driven techniques by providing personalized learning recommendations to the students. Apart from such customer facing innovations, we are also implementing internal operational excellence solutions through similar data driven approaches. It is a once in a lifetime opportunity to join Extramarks and help change the face of education in India.
Job Description:
- Drive high performance in the Engineering team, with a relentless focus on agile methodologies and continuous innovation in processes, work practices and tooling.
- Apply best-practices and coding patterns that ensure solutions are maintainable, modular, and of high code-quality.
- Manage the program releases and collaborate with Architects for bringing new practices and making right technical choices for the system.
- Build a strong, progressive engineering culture that values diversity, trust, efficiency, technical ownership, and accountability.
- Able to lead the development cycle and ensure delivery of highly secure solutions that are optimised for performance and built to scale.
Required Skills:
- Extensive experience in managing teams building high-volume and highly complex consumer software products.
- Solid foundation in design, data structures and algorithms, and strong analytical and debugging skills with customer-facing product experience.
- Deep understanding and prior hands-on experience of back-end technologies like Java based microservices & system design architecture with Spring / Spring boot frameworks, hibernate & SQL OR NoSQL databases. (e.g. MySql, MongoDB, Cassandra).
- Good understanding of Java Memory Management, Garbage Collection, Multithreading, Immutability & concurrency programming.
- Expertise in effective planning and prioritization of projects to create an environment where randomization is either absent or extremely minimized.
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- Experience with high performance & high scale applications.
- Good knowledge of multiple data storage systems
Purpose
We are working hard to be the world's most loved skill-learning platform & build the future of passion. We are here to do the best work of our lives, and together, we hope you are too. Come & help shape the future of inspiration & passion. As an early team member, you get to shape the direction of our products, company culture, hiring & product engineering practices.
Performance Marketer
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● Own and drive a full-funnel global paid media strategy. You’ll define and shape our paid acquisition strategy, driving acquisition and assessing the full-funnel impact of our paid channels on activation, conversion, and retention.
● Experiment and test campaigns. You’ll design and execute testing roadmaps to evolve new campaign strategies, measuring performance to achieve maximum returns in any paid spend.
● Analyse, assess performance and iterate. You’ll analyse performance results and make recommendations for decisions across spending, targeting, bidding, creative, landing pages, and more.
● Partner and collaborate cross-functionally. You are highly collaborative in your approach and work closely with your counterparts across design, engineering, growth, and product.
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● As the senior member of the Marketing and Growth team, you'll be expected to set up
repeatable processes and help us scale the function as we grow.
● Problem solves some of the best consumer marketing problems on a global scale
What are we looking for?
● 5+ years working in the marketing or growth function, preferably in a startup.
● Proven experience in managing paid digital campaigns. You have a solid understanding of performance marketing, conversion, and customer acquisition.
● Hands-on experience in Google AdWords and Display/Social ads is a must. Expertise in one of them is a pre-requisite.
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● You are a self-starter and can make decisions on your feet with minimal supervision, and end-to-end ownership to drive outcomes.
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● We are location agnostic, but in the same time zone (India). We have a small garden office @Jayanagar, Bangalore (home to some of the best dosas in India) to jam together on anything that requires space.
LogiNext is looking for an experienced and dedicated Presales Solutions Manager to become a part of our fast growing team. A tech enthusiast that you are, you will be passionate about conveying value to our clients while closing huge and complex deals. With a deep understanding of Enterprise SaaS application, you will offer solutions where LogiNext products can be put to best use helping client’s achieve visionary objectives.
You should be a reliable technical advisor to clients and overcome complicated implementation challenges. You will lead the solution design throughout the sales cycle and deliver ideas and solutions to clients to change their customer’s experience. You should have an intense desire to set the vision transforming business goals into exciting and actionable propositions.
Responsibilities :
Develop and convey out-of-the-box solutions, along with solution ideas to key decision makers to focus on their business issues Understand and articulate the benefits of LogiNext products to educate enterprise clients on the value proposition of our products Conduct on-field and on-site Proof of Concepts wherever required to assist clients validate technical requirements Associate with Account managers and Business Development managers to pilot complex deal cycles with C-level executives Work cross-functionally with business development, marketing, technology and finance team to ensure the timely and successful delivery of the solutions according to customer needs and objectives Recognize product and technology disparity with customers and present a point of view to product and leadership teams Run change management programs to drive change on the ground by working with client’s on-field workforce at the warehouse or remote branches Perform business analytics on the client’s business KPIs and present to the client’s management Generate leads by reaching out to prospective clients across countries and time-zones Assist business development manager in achieving the sales targets by conducting pilots, showcasing results and building conviction at the client
Requirements :
Bachelor’s or Master’s Degree in Computer Science, Information Technology, Business Management, Statistics or related field 4 to 7 years of experience in technical pre-sales or sales preferably in SaaS companies Solid know-how of Enterprise SaaS products Ability to multi task at a high degree with passion, strong initiatives and positive attitude Advanced skill-set for driving system integrations, gathering requirements, documenting RFI/RFPs and cross-functional project management Proficient in Excel and SQL Excellent written and verbal communication skills and the ability to persuade, influence, negotiate and make formal presentations in meetings and training environments Confident and dynamic working persona, which can bring fun to the team, and sense of humor, is a plus Strong organizational skills, judgment and decision-making skills, and the ability to work under continual deadline pressure Willingness to travel around 100% of the time within the city and between cities
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2.Drafting Pleadings, Litigation Management.
3.scrutiny of all types of immovable property,
4. Listing of documents & co-ordination with associates for 5. procurement of documents,
6. Advice & creating title opinions on real-estate properties
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5.Strong communication skills
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- Planning out the blueprints for software projects, including defining the scope, allocating resources, setting deadlines, laying out communication strategies, and indicating tests and maintenance.
- Assembling and leading the project team.
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- Creating a project budget and ensuring the project adheres to the budget as closely as possible.
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- Tracking milestones, deliverables, and change requests.
- Serving as a liaison to communicate information regarding changes, milestones reached, and other pertinent information.
- Delivering completed software products to clients and performing regular checks on the products' performance.
Looking Data Enginner for our Own organization-
Notice Period- 15-30 days
CTC- upto 15 lpa
Preferred Technical Expertise
- Expertise in Python programming.
- Proficient in Pandas/Numpy Libraries.
- Experience with Django framework and API Development.
- Proficient in writing complex queries using SQL
- Hands on experience with Apache Airflow.
- Experience with source code versioning tools such as GIT, Bitbucket etc.
Good to have Skills:
- Create and maintain Optimal Data Pipeline Architecture
- Experienced in handling large structured data.
- Demonstrated ability in solutions covering data ingestion, data cleansing, ETL, Data mart creation and exposing data for consumers.
- Experience with any cloud platform (GCP is a plus)
- Experience with JQuery, HTML, Javascript, CSS is a plus.
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Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon