Job description:
Job Title : Client Support Executive .
A Client Care Executive serves as the primary point of contact for clients, managing inquiries, resolving concerns, and ensuring a smooth and satisfactory experience with the company’s services. This role is essential in building strong client relationships, maintaining ongoing communication, and supporting overall client satisfaction and retention.
Key Responsibilities
- Customer Support:
- Handle incoming calls, emails, or chats from customers.
- Resolve queries and provide accurate information about products, services, and company policies.
- Escalate unresolved issues to the appropriate departments.
- Problem-Solving:
- Investigate customer complaints and identify solutions.
- Process returns, refunds, or exchanges as per company guidelines.
- Documentation:
- Maintain detailed records of customer interactions, including queries, complaints, and resolutions.
- Update customer accounts and ensure data accuracy.
- Customer Engagement:
- Build rapport and establish trust with customers.
- Provide personalized support to ensure customer satisfaction.
- Provide information about services and actionable along with deadlines.
- Help Client know the progress on the jobs assigned.
- Feedback Collection:
- Gather and document customer feedback for product or service improvements.
- Share insights with management for process enhancement.
- Sales Support (Optional):
- Upsell or cross-sell products and services, if applicable.
- Assist with placing orders and tracking deliveries.
- Client onboarding process
- Payment follow up with the clients.
Required Skills and Qualifications
- Educational Requirements: :Graduation mandatory.
Key Skills:
- Excellent verbal and written communication.
- Active listening and empathy.
- Problem-solving and conflict-resolution skills.
- Multitasking and time management.
- Familiarity with CRM software and MS Office Suite.
Experience:
- Preferred: 1-2 years in a similar customer-facing role.
Language Proficiency:
- Fluency in the local language and English is often required.
Job Types: Full-time, Permanent
Work Location: In person
Shubham Vishwakarma
Full Stack Developer - Averlon
About Modicle Studios Pvt Ltd
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**Job Title:** Business Development Manager- IT Technology Products (Manufacturing Sector)
**Location:** [Faridabad]
**Department:** Sales
**Reports To:** Sales Manager / Director of Sales
**Employment Type:** Full-Time
### Job Summary
We are seeking a dynamic and results-driven Sales Executive with a strong background in the manufacturing industry to drive sales of IT technology products and solutions. The ideal candidate will leverage their understanding of manufacturing plant operations, processes, and challenges to effectively position and sell IT solutions such as ERP systems, IoT platforms, automation software, and other technology products tailored to enhance manufacturing efficiency, productivity, and digital transformation.
### Key Responsibilities
- **Prospecting & Lead Generation:** Identify and target potential clients within the manufacturing sector, including factories, plants, and industrial organizations, to generate new business opportunities.
- **Client Relationship Management:** Build and maintain strong relationships with key decision-makers, including plant managers, operations heads, and IT directors, to understand their needs and challenges.
- **Solution Selling:** Present and demonstrate IT technology products (e.g., ERP, MES, SCADA, IoT solutions, cloud platforms, and cybersecurity tools) tailored to address manufacturing-specific pain points.
- **Consultative Approach:** Collaborate with clients to assess their technical requirements, provide customized solutions, and highlight the value of IT products in optimizing manufacturing processes.
- **Sales Targets:** Achieve and exceed monthly, quarterly, and annual sales quotas by closing deals and expanding the customer base.
- **Market Research:** Stay updated on industry trends, competitor offerings, and advancements in manufacturing and IT technologies to position our products effectively.
- **Proposal & Negotiation:** Prepare and present proposals, quotes, and contracts, and negotiate terms to close deals while ensuring customer satisfaction.
- **Collaboration:** Work closely with the technical team, product managers, and marketing to ensure seamless delivery and implementation of IT solutions.
- **Reporting:** Maintain accurate records of sales activities, pipeline, and forecasts using CRM tools.
### Qualifications & Skills
- **Experience:**
- Minimum of 3-5 years of sales experience, with a proven track record of selling IT technology products or solutions.
- At least 2 years of experience working with or within manufacturing plants, with a deep understanding of production processes, supply chain, and operational challenges.
- **Education:** Bachelor’s degree in Business, Engineering, IT, or a related field. (MBA or relevant certifications are a plus.)
- **Technical Knowledge:** Familiarity with IT products such as ERP (e.g., SAP, Oracle), Manufacturing Execution Systems (MES), IoT platforms, automation software, and cloud solutions.
- **Industry Insight:** Strong understanding of manufacturing workflows, lean principles, and the role of technology in digital transformation.
- **Skills:**
- Excellent communication, presentation, and negotiation skills.
- Ability to build rapport and trust with technical and non-technical stakeholders.
- Proficiency in CRM software (e.g., Salesforce, HubSpot) and MS Office.
- Self-motivated, goal-oriented, and able to work independently and in a team.
- **Other:** Willingness to travel to client sites (manufacturing plants) as needed.
### Preferred Qualifications
- Prior experience selling to industries such as automotive, pharmaceuticals, or heavy machinery manufacturing.
- Knowledge of Industry 4.0, smart manufacturing, and emerging technologies like AI, machine learning, and big data in manufacturing.
- Established network of contacts within the manufacturing sector.
### Compensation & Benefits
- Competitive base salary + commission structure.
- Paid time off and holidays.
- Opportunities for career growth and professional development.
Job description:
Job Title: Shopware Developer
Company: Vitec Visual Pvt Ltd
Location: Surat, Gujarat (Onsite)
Company Description:
We are Vitec, a company full of talents, tech nerds, and motivated people who work on our vision every day with dedication and conviction. Our vision is to become the 360° Software Development Partner of customers worldwide. If you get that, we got you: We offer everyone a professional environment with great opportunities to improve their skills, learn new trending technologies/methods, and become part of a caring family of goal-getters! As 360°Software Development Partners, we build and maintain unique and complex solutions with a team of great individuals who love their work and who know responsibility not only from hearing it but who living it. For this reason, we only hire the best and most motivated. Joining Vitec means becoming a family member and making the impossible possible every day.
Skills & Qualifications:
- 2+ years of proven professional experience as a shopware developer.
- Knowledge of HTML/CSS, jQuery and design framework, web services, JSON, etc.
- Experience in a scripting language like JavaScript
- Proved knowledge of plugin development
- Understanding of key functionality like rule builder, flow builder, etc.
- Understanding of Shopware database and relation
- Strong knowledge of Shopware APIs, API versioning, and documenting
- Strong knowledge of data modeling
- Experience in application architecture, server management, and performance
- Experience with design principles such as SOLID, OOP
- Solid analytical and conceptual skills in designing complex technical solutions from scratch
- Proactive nature with a proven user experience and understanding of web solutions
- Strong teamwork skills in building, implementing, and maintaining large digital products across cross-disciplinary roles.
- Sharing knowledge with others and helping others to grow is a matter of course for you.
- Strong English communication skills in speaking and writing
A day in the life of our shopware team :
- Deliver a complete, functioning, high-end code following clear software development processes and best practices.
- You will be responsible for your tech stack in projects and lead all components, from concept, design, code, testing, integration, deployment, monitoring, enhancements, etc.
- Lead the creation of large enterprise architectures following best practices in performance, scale-ability, and security.
- Writing tested and documented code.
- Coordinating and communicating with other project team members to design the best solution for our end customers.
- Contribute proactively towards the project goal and don’t hesitate to escalate a topic if it goes wrong. Mentor less experienced family members and contribute actively to our company foundation
Best regards!
Bootstrap
HTML/CSSDeveloping and maintaining web applications that are optimised for various devices and browsers
Implementing responsive design and cross-browser compatibility for different screen sizes
Developing user-friendly and interactive web features such as buttons, forms, and menus
Using JavaScript libraries and frameworks such as React or Angular to build complex web applications and interactive features. In-depth knowledge of JavaScript, CSS, HTML, and front-end languages.Knowledge of REACT tools including React.js, Webpack, Enzyme, Redux, and Flux
PLUS WebAPI
Testing web applications to ensure they are bug-free and work seamlessly for the end-users.Experience with browser-based debugging and performance testing software is preferred
Excellent troubleshooting skills
Python
Django
Flask
Amazon Web Services (AWS)
Jenkins- Develop, maintain, and enhance robust backend systems using Python3 and frameworks like Django (mandatory), Flask, and FastAPI (good to have).
- Design, implement, and maintain highly efficient and automated continuous integration and continuous deployment (CI/CD) processes using Jenkins and configuration management with Ansible.
- Elevate our testing culture by architecting and implementing innovative testing strategies, focusing on both unit and integration testing to ensure exceptional code quality and extensive coverage.
- Follow peer-to-peer code reviews and cross-team collaboration to build scalable and reliable solutions.
- Proficiently work with at least one cloud technology, preferably AWS, to deploy and manage applications in the cloud environment.
- Possess knowledge of Nginx, load balancing, and scalability to optimize system performance and reliability.
- Good experience working in distributed micro-service architecture and driving them with crucial requirements like request tracing, debugging critical issues, logging, monitoring, and alerting.
- Work in containerized environments using Docker and Docker Compose, and have experience with AWS ECS for container orchestration.
- Prioritize maintainability and reliability in developing and maintaining software systems, pushing the boundaries of what's possible in our product ecosystem.
- Collaborate effectively within a team, taking initiatives and driving projects forward with minimal micro-management.
- Pave the way for maintainable and reliable codebases by introducing novel approaches and best practices in software development.
Requirements
- Bachelor’s/Master’s degree in computer science.
- Strong teamwork and communication skills, with a proactive approach to project management and task ownership.
- Proven track record as an innovative Python developer with a focus on product engineering.
- Visionary mindset to work in an agile environment, participating in sprint planning, stand-ups, and retrospectives.
Benefits
100% Remote
Insurance
React.js
Javascript
Redux/FluxHTML/CSSBootstrap2+ years on ReactJS / VueJS
Key Core Skills for React
Experience in building a single page application using ReactJS / VueJS
Strong knowledge of best practices and modern web design trends is necessary.
Must have experience for HTML5, CSS3, Bootstrap, Custom Graphics using SVG
Must have experience using CSS pre-processor: either LESS or SASS
Some experience with modern web-based typography.
Excel at rapid prototyping and at writing good code.
Experience with testing/debugging in multiple browsers and platforms.
Expertise in using Javascript and JQuery
Should have worked on REST and WebSockets
Should be able to write Unit testing using any one of the frameworks like Jasmin, Karma, Jest or
any other similar framework.
Should have experience in either one of the Build scripts like Gulp or Grunt or Webpack
Low-Latency UI, Page optimization, and bundle build+caching
Problem-solving and debugging skills
Component-based architecture
Key Tools
Git
Candidate should have worked on multiple projects using Git for version control
Candidate should be aware of Git commands like clone, pull, merge, etc.
Candidate should be aware of Git flow, like raising a PR and getting code reviewed
Candidate should have worked on Github or Gitlab or Bitbucket
Good To Have skills
Docker
Typescript
Node.JS
Experience with some NoSQL DBs like MongoDB
Experience with some CI/CD
Experience with WebPack or Gulp or Grunt
Location: Ahmedabad
Required Experience: 1-4 yrs Salary 12000 to 40000 per Month
React.jsJavascriptRedux/Flux
React NativeHTML/CSSWould you like to join a rapidly growing company where you can grow your own technology vision and strategy and build products that will positively impact millions of young people around the world?
Are you a passionate, technology driven and data enthusiastic Software Engineer who has experience launching new products in the startup world?
Virtual Internships is an EdTech startup that delivers global work experience programs for young people to pursue their dream career.
We’re proud to be on ‘Tech in Asia’s Top 50 Rising Startup’ List (No.6 in Vietnam) and backed by some of the world’s top investors including Sequoia, 500 Global, among others. You'll be joining a diverse and passionate team of 120+ working in our Ho Chi Minh City (in Vietnam), and across 20+ countries that believe remote work is here to stay.
If you want to work in a flexible working environment where you can own technology, strategies, and design and build new systems from scratch using the tools YOU choose, then read on!
What you will do
Working with a world-class globally distributed team, as the Software Engineer, you will have ownership of key frontend technical strategies and goals of the VI platform on creating exceptional and impactful products for VI.
-
Writing application interface codes using JavaScript following react.js workflows.
-
Troubleshooting interface software and debugging application codes.
-
Developing and implementing highly responsive front-end architecture to support customer facing user interface concepts .
-
Monitoring and improving front-end performance.
-
Meeting with the development team to discuss user interface ideas and applications.
-
Reviewing application requirements and interface designs.
-
Identifying web-based user interactions.
-
Documenting application changes and developing updates.
What do we offer?
-
Flexibility- flexible work schedule where you manage your own working hours
-
Remote working - with a budget to support your productivity and your choice of where to work from
-
Open-minded leaders- with colleagues who care about your career goals. There are monthly global virtual events including town halls, ask me anything sessions, virtual coffee chats, and virtual team building
-
Professional Development- with a budget that you can utilize however you wish
-
Company Laptop- paid for by VI
-
Birthday Leave- go enjoy yourself on your birthday without needing to use your annual leave
-
Direct contribution- ideas and solutions are encouraged from everyone. Your input is valued and you have a unique opportunity to directly impact the success and help shape the future of VI
-
Meritocracy- a culture that prides itself on internal promotions and meritocracy. The majority of our managerial team have risen up (quickly) through the company, including our COO, CAO, CFO, Head of Company Experience and Head of Intern Experience
More about Virtual Internships
We’re on a mission to bridge the gap between education and the workplace by making internships accessible to all and preparing young people for the future of work.
To do this, we partner with innovative universities, foundations, governments, and companies from around the world.
Some Highlights include:
-
Selected by HolonIQ https://www.holoniq.com/notes/holoniq-europe-edtech-100/">as a Top 100 EdTech Startup 2021
-
Selected by Jisc & Emerge Education as a https://www.jisc.ac.uk/news/the-top-20-edtech-startups-ready-to-address-the-education-sectors-biggest-challenges-26-nov-2020">Top 20 EdTech Startup ready to address the education’s sector’s biggest challenges
-
Featured on Forbes, BBC News, BBC World, The Telegraph, The Independent, and Professionals in International Education
-
Winners of the prestigious https://masschallenge.org/announcement/first-ever-all-virtual-masschallenge-israel-accelerator-announces-top-startups">MassChallenge accelerator program
Job requirements
-
Previous experience of 3+ years working as a React.js developer.
-
In-depth knowledge of JavaScript, CSS, HTML, and front-end languages.
-
Knowledge of REACT tools including React.js, Webpack, Enzyme, Redux, and Flux.
-
Experience with user interface design.
-
Knowledge of performance testing frameworks including Mocha and Jest.
-
Experience with browser-based debugging and performance testing software.
-
Excellent troubleshooting skills.
Good to have
-
Bachelor’s degree in computer science, information technology, or a similar field.
-
Experience building products for large or medium scale enterprise (B2B) customers
-
Good technical competency and an understanding of working with cross functional teams
-
Excellent focus on attention to detail and strong quantitative skills
-
Experience in other frontend technologies such as Angular, Vue etc.
Bonus ‘to-haves’
-
Having worked as a full stack engineer or developer in a product organization.
-
Experience with a (any) set of incredible tools for product development and task management.
Our client is an Innovative B2B Saas company which focuses on integrating technology into solving regulatory compliance, privacy, cyber security and financial issues management. Founded in 2009, as a technology service provider, it aimed to specialize in digitalizing and transforming the enterprise systems, data and processes of professional service companies by providing in depth computer system design and related services.
Revenue earned by the client as on 2020 is $13.6 Mn and also has partnered with almost 50% of top 20 companies. They have been showing a significant growth of over 30% in the last few years.Their client base has over 300+ customers and 3 lakhs + users comprising big 4s and major Companies worldwide.
They are located in Chicago, London, Mumbai, Pristina and Philadelphia.
As a Clojure Developer, you will be responsible for enhancing and maintaining our flagship product. You will work in all areas of our stack, which includes working on the Clojure web server, backend data processing services, web front-end, Go components, as well as our platform API.
What you will do:
- Developing new features, troubleshooting and improving existing ones, and participating in tech debt efforts that aim to improve the product as well as the development experience
- Writing automated tests to ensure your code functions as desired
- Working closely with our design team in our design driven development style, helping our designers dream up solutions to user problems that astonish and delight
- Helping improve your and others' code during code review
Desired Candidate Profile
What you need to have:- Demonstrated software development experience preferably with a functional language. Bonus if you already know Clojure or Go
- Full-stack development experience, possibly with a bias towards either front-end or backend development
- Knowledge in React and Javascript
- Unit testing experience
- Prior experience in RESTful API use, implementation, or design
- Experience with a relational data store, PostgreSQL is a bonus
2)Preparing Software Tests
3)Test Items, Including the Modules Used, Scope and Out of Scope.
4)Testing Methodology, Including tools Used, bug Tracking Protocol and testing Levels.
5)Understanding the Testing Process.
2. Assemble large, complex data sets that meet business requirements
3. Identify, design, and implement internal process improvements
4. Optimize data delivery and re-design infrastructure for greater scalability
5. Build the infrastructure required for optimal extraction, transformation, and loading of data from a wide variety of data sources using SQL and AWS technologies
6. Build analytics tools that utilize the data pipeline to provide actionable insights into customer acquisition, operational efficiency, and other key business performance metrics
7. Work with internal and external stakeholders to assist with data-related technical issues and support data infrastructure needs
8. Create data tools for analytics and data scientist team members
Skills Required:
1. Working knowledge of ETL on any cloud (Azure / AWS / GCP)
2. Proficient in Python (Programming / Scripting)
3. Good understanding of any of the data warehousing concepts (Snowflake / AWS Redshift / Azure Synapse Analytics / Google Big Query / Hive)
4. In-depth understanding of principles of database structure
5. Good understanding of any of the ETL technologies (Informatica PowerCenter / AWS Glue / Data Factory / SSIS / Spark / Matillion / Talend / Azure)
6. Proficient in SQL (query solving)
7. Knowledge in Change case Management / Version Control – (VSS / DevOps / TFS / GitHub, Bit bucket, CICD Jenkin)
AngularJS (1.x)JavascriptHTML/CSS
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon