Client Support Associate

ROLES AND RESPONSIBILITIES:

As a Frontend Product Engineer , you will be an integral part of our mobile team, helping design and develop cross-platform mobile applications. You’ll gain hands-on experience in React Native development, work closely with Director Engineering, and contribute to building enterprise-grade applications that drive real-world impact.

WHAT YOU'LL DO?

• Contribute to the development of mobile applications using React Native (iOS & Android).
• Collaborate with senior developers and designers to implement features and enhancements.
• Write clean, maintainable, and efficient code following best practices.
• Assist in debugging, testing, and performance optimization.
• Stay curious and continuously learn about new mobile development trends and technologies.

IDEAL CANDIDATE:

• 1+ years of hands-on experience with JavaScript, TypeScript, and React Native.
• Good understanding of iOS or Android development.
• Demonstrable projects or apps (professional or personal) showcasing React Native skills.
• Eagerness to learn, adapt, and grow in a fast-paced environment.
• Strong communication and collaboration skills.

PERKS, BENEFITS AND WORK CULTURE:

• Competitive salary package.
• Opportunity to learn from and work with senior leadership & founders.
• Build solutions for large enterprises that move from concept to real-world impact.
• Exceptional career growth pathways in a highly innovative and rapidly scaling environment.

If you are looking to solve real-world revenue process problems using HubSpot, Niswey is your playground. We have been helping HubSpot customers grow better since 2016. 

Here are our HubSpot credentials:

🏆2023 Custom Integrations Accredited

🏆2023 Onboarding Accredited

🏆2023 Platform Enablement Accredited

🏆2022 Elite Solutions Partner (We were the first Elite partner from Asia) 

🏆2022 Technical Expertise Impact Award

🏆2021 Customer First Impact Award

Join us, as we exploit the potential of the 26 billion HubSpot partner ecosystem opportunity. 

Experience: At least 5 years of work experience, at least 2 years as a HubSpot solutions engineer

Responsibilities of a HubSpot CRM Specialist: 

• Participate in and over time, lead discovery calls. Understand the business of Niswey clients and ask relevant questions to uncover challenges and opportunities
• Do comprehensive research to understand the business, automation, and tech problems at hand
• Come up with the optimal HubSpot solution and how it will be implemented
• Document solutions for all stakeholders to have clarity
• Work with the delivery teams to ensure the project is implemented in a timely and efficient manner while conforming to the standards specified
• Ensure the delivery team is keeping up with the right business and technical understanding, and certifications needed to do the implementations successfully
• Maintain relationships with customers and support with their HubSpot-related challenges

Qualifications Required:

• Experience translating business processes into HubSpot workflows. Fundamental understanding of CRM systems is a must.
• Understand APIs and integrations, from the tech as well as the business sides.
• Have a good understanding of marketing and sales
• Work and brainstorm with technical experts to arrive at optimal solutions with HubSpot
• Attention to detail is a must.
• Ability to work on multiple projects at once, great at prioritization
• Excellent written and oral communication skills
• Critical thinking and troubleshooting

"We're seeking an experienced Business Analyst with Pre-Sales experience to help us drive growth and maximize revenue. If you have a passion for business development, we want to work with you!"

Desired Skill Sets: 

-Possess a proven track record of accomplishments in the areas of Requirement Scoping, Functional Analysis, Technology Solution Design (nice to have), Effort and Cost Estimation, Proposal Preparation, Client Presentations, and Cross-Functional Collaboration. 

-Understanding and Creating Requirements Specifications 

-Solution-based research 

-Negotiation and solution drafting Skills 

-Should have worked on presales role in terms of guiding on Innovations in Solution, Proposal Flow, Value proposition, etc. for opportunities that include Fixed Price, T&M, and Service-based engagements.  

-Significant exposure to various technology stacks across the Digital landscape, Next Gen. Technologies (AI/ML, Blockchain, IoT) UX, Mobility, Platform Development, e-commerce, Cloud Ops, etc. 

Responsibilities: 

-Conduct initial requirements gathering with clients to elicit key business requirements and project/ system objectives. 

-Manage the entire proposal lifecycle, which includes understanding & finalizing the scope of work, technical & functional solution review with the Engineering teams, commercials with the Finance team, and proposal submission. 

-Lead and create customized proposals in response for different leads and RFP’s.  

-Liaising between internal departments to ensure all requirements are met, which may include effort estimates, system architecture and wireframes. 

-Identify key features to be included in a Proof-of-Concept (POC)/ Solution Demo if requested by the Client, and lead POC team in the development of this POC. 

-Ensuring that the team meets customer requirements and adds value to the customer ecosystem. 

-Maintaining a Knowledge Base of ongoing technical projects and case studies to build an institutional memory of reference-ability. 

-Coordinate with the Sales, Engineering/delivery, and other internal teams and ensure the highest quality proposals are delivered on time. 

-Market research of the latest tech and business trends, exploring business opportunities in conjunction with the organization capabilities. 

• Previous working experience as a MySQL Developer for at least 3 years
• Identify opportunities for improved performance in SQL operations and implementations
• Oversee the operations of the production and staging environments databases
• Give design recommendations for database functions that meet business operating standards while improving the efficiency of business processes
• Train and mentor junior personnel on best practices

Candidate Profile:

• Bachelor’s/Master’s degree in Engineering, Computer Science
• At least 5+ years of relevant experience as a database programmer
• Excellent MySQL/PostgreSQL/MS-SQL development skills
• Experience in writing stored views, procedures, triggers etc.
• Excellent knowledge in RDBMS (important features)
• Strong problem-solving skills, technical troubleshooting, and diagnosing
• Solid knowledge of RDBMS and NoSQL technologies
• Experience in developing back-ends for enterprise systems
• Knowledge of debugging, performance and optimization techniques
• Experience in RDBMS technologies like MySQL, PostgreSQL etc.
• Experience in No SQL technologies like MongoDB, Cassandra etc.
• Knowledge of Caching DB like Redis, Memcached etc.
• Knowledge of Search DB like Solr, Elasticsearch etc.
• Demonstrated ability to deliver in a fast-paced environment.

• Candidate should have basic communication and good convincing power. 
• Candidate should be comfortable with calling. 
• Lead generation, Ability to work in a team or individually as and when required. 
• Outstanding problem solving skills.
• Have great interpersonal skills.
• Candidate should have strong organizational skills.

Desired Candidate Profile