
Job description:
Job Title : Client Support Executive .
A Client Care Executive serves as the primary point of contact for clients, managing inquiries, resolving concerns, and ensuring a smooth and satisfactory experience with the company’s services. This role is essential in building strong client relationships, maintaining ongoing communication, and supporting overall client satisfaction and retention.
Key Responsibilities
- Customer Support:
- Handle incoming calls, emails, or chats from customers.
- Resolve queries and provide accurate information about products, services, and company policies.
- Escalate unresolved issues to the appropriate departments.
- Problem-Solving:
- Investigate customer complaints and identify solutions.
- Process returns, refunds, or exchanges as per company guidelines.
- Documentation:
- Maintain detailed records of customer interactions, including queries, complaints, and resolutions.
- Update customer accounts and ensure data accuracy.
- Customer Engagement:
- Build rapport and establish trust with customers.
- Provide personalized support to ensure customer satisfaction.
- Provide information about services and actionable along with deadlines.
- Help Client know the progress on the jobs assigned.
- Feedback Collection:
- Gather and document customer feedback for product or service improvements.
- Share insights with management for process enhancement.
- Sales Support (Optional):
- Upsell or cross-sell products and services, if applicable.
- Assist with placing orders and tracking deliveries.
- Client onboarding process
- Payment follow up with the clients.
Required Skills and Qualifications
- Educational Requirements: :Graduation mandatory.
Key Skills:
- Excellent verbal and written communication.
- Active listening and empathy.
- Problem-solving and conflict-resolution skills.
- Multitasking and time management.
- Familiarity with CRM software and MS Office Suite.
Experience:
- Preferred: 1-2 years in a similar customer-facing role.
Language Proficiency:
- Fluency in the local language and English is often required.
Job Types: Full-time, Permanent
Work Location: In person

About Modicle Studios Pvt Ltd
About
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Job Title: Lead Backend Developer
Location: Bengaluru, India
iAI Solution Pvt Ltd (https://iaisolution.com/),operates at the edge of applied AI where foundational research meets real-world deployment. We craft intelligent systems that think in teams, adapt with context, and deliver actionable insight across domains.
Position Summary:
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Tools:
Git, Docker, Linux commands for development environments.
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Deliverables:
Manage Social Channel Strategy, Ideation and Programming
• Oversee and execute social media calendars, brand guidelines, best practices, promotional campaigns, and day-to-day social media activities while optimizing the brand's presence on all
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• Conceptualization and execution of social media content as per the brand's tonality
• Ensure on-time and efficient realization of day-to-day and monthly goals set for the team.
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• Draft social copy and create social graphic assets in Canva, and/or videos tailored for relevant social media, review edits and finalize assets
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Job description
Job code: Application Engineer
Ducom Instruments now have an opening for the position for Application Engineer. Looking for dynamic and hands-on experience in LABVIEW to set out to improve the overall functioning of the client’s software. Creating new architecture, working with existing software and engineering hardware components that optimize certain technology. Comfortable in coding languages, and particularly those that apply enterprise solutions.
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- Knowledge of general software design/documentation processes in test and measurement systems
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Development Projects
Backlog Create: Work with cross functional teams to breakdown the quarterly objectives into tasks and create backlog in Jira
Groom: Review the backlog regularly for each product / team and keep the items up-to-date and prioritized
Planning: From the backlog create sprint plans for all our products and cross functional teams every two weeks
Estimation: Ensure all the tasks in sprint have assignments, estimates added in Jira and the time spent is recorded
- Ensure all the tasks in sprint have start and end dates - Scheduling, Tracking, Releases
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- Find out the risks, create plans to mitigate them
- Work with cross functional teams to determine the scope of each release o Prepare release plans
- Review the release progress regularly
- Manage the dependencies and risks
Documentation
- Process Documents : Document the processes that the teams follow and their life-cycle
- Product Documents : Work with cross functional teams to ensure the documentation artifacts are created for each release, reviewed and signed off before the release
Reporting : Weekly Progress Reports o Sprint Reports
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Apart from regularly reporting the project manager need to be able to communicate with teams and management on a day-to-day basis on ongoing product development and release activities to be effective
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- To succeed at this job, you must have 5 - 8 years of experience in managing development projects
- 3 - 5 years of experience in managing releases /roll out to customers
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Job for Front end Developer
WFH
Lead Front end engineers
Skill sets are:
- Typescript
- Javascript
- React
- Redux - global state management experience.
Good to have Back End Javascript experience as well as there might be times when the front end team has to do some back end work (which is the bulk of engineering work).
- Front End Lead (who is a PM / Scrum Master)
- Sr. Front End person who can do Client Interaction i.e. good Communication Skills.
- UI Engineer / Architect who has evolved as a Manager who can take care of Delivery of Front End team only.
- This role will interact with the Product Team to understand the product requirements so that he can be the point of contact for Product Requirements.
MERN stack Developer:
We are looking for a MERN Stack developer to join our team at the earliest. In this role, as a Senior Mern Stack Developer, you will be entrusted with developing JavaScript applications using Node.js, Express, React.js, and Mongo DB. Apply now for the role of a Mern Stack Developer at Pattem that’s opening doors for skilled, energetic developers looking for Mern Stack Developer Jobs in Bangalore. If you can help us design and create multiple layers of applications while working cross-functionally across different infrastructures. You would fit perfectly if you love problem-solving, design, and creating quality offerings.
Know Your Work:
- As a MERN Stack Developer, it’s your responsibility to translate storyboards and various use cases to create high-performing apps
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- Integrate our various data storage solutions
- Ensure the responsiveness and boost the performance of our apps
- Find and address the various bottlenecks and bug-fixes
- Help in code automatization
What You Need To Apply:
- Previous working experience as a MERN stack developer for 3+ years
- Strong experience with full-stack Javascript framework, Mongo DB, Express, React.JS, Node JS.
- Self-motivated with the ability to work independently or jointly in a self-directed way.
- Demonstrated successful development of enterprise-grade web applications
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- Strong work ethic and desire to build industry-leading products
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- Looking for ways to improve self and projects
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- Take part in requirement understanding and contribute to solution of the requirement










