A Client Care Executive serves as the primary point of contact for clients, managing inquiries, resolving concerns, and ensuring a smooth and satisfactory experience with the company’s services. This role is essential in building strong client relationships, maintaining ongoing communication, and supporting overall client satisfaction and retention.

Key Responsibilities

Customer Support:
Handle incoming calls, emails, or chats from customers.
Resolve queries and provide accurate information about products, services, and company policies.
Escalate unresolved issues to the appropriate departments.
Problem-Solving:
Investigate customer complaints and identify solutions.
Process returns, refunds, or exchanges as per company guidelines.
Documentation:
Maintain detailed records of customer interactions, including queries, complaints, and resolutions.
Update customer accounts and ensure data accuracy.
Customer Engagement:
Build rapport and establish trust with customers.
Provide personalized support to ensure customer satisfaction.
Provide information about services and actionable along with deadlines.
Help Client know the progress on the jobs assigned.
Feedback Collection:
Gather and document customer feedback for product or service improvements.
Share insights with management for process enhancement.
Sales Support (Optional):
Upsell or cross-sell products and services, if applicable.
Assist with placing orders and tracking deliveries.
Client onboarding process
Payment follow up with the clients.

Required Skills and Qualifications

Educational Requirements: :Graduation mandatory.

Key Skills:

Excellent verbal and written communication.
Active listening and empathy.
Problem-solving and conflict-resolution skills.
Multitasking and time management.
Familiarity with CRM software and MS Office Suite.

Experience:

Preferred: 1-2 years in a similar customer-facing role.

Language Proficiency:

Fluency in the local language and English is often required.

Job Types: Full-time, Permanent

Work Location: In person

Job description:

Job Title : Client Support Executive .

Key Responsibilities

Customer Support:
Handle incoming calls, emails, or chats from customers.
Resolve queries and provide accurate information about products, services, and company policies.
Escalate unresolved issues to the appropriate departments.
Problem-Solving:
Investigate customer complaints and identify solutions.
Process returns, refunds, or exchanges as per company guidelines.
Documentation:
Maintain detailed records of customer interactions, including queries, complaints, and resolutions.
Update customer accounts and ensure data accuracy.
Customer Engagement:
Build rapport and establish trust with customers.
Provide personalized support to ensure customer satisfaction.
Provide information about services and actionable along with deadlines.
Help Client know the progress on the jobs assigned.
Feedback Collection:
Gather and document customer feedback for product or service improvements.
Share insights with management for process enhancement.
Sales Support (Optional):
Upsell or cross-sell products and services, if applicable.
Assist with placing orders and tracking deliveries.
Client onboarding process
Payment follow up with the clients.

Required Skills and Qualifications

Educational Requirements: :Graduation mandatory.

Key Skills:

Excellent verbal and written communication.
Active listening and empathy.
Problem-solving and conflict-resolution skills.
Multitasking and time management.
Familiarity with CRM software and MS Office Suite.

Experience:

Preferred: 1-2 years in a similar customer-facing role.

Language Proficiency:

Fluency in the local language and English is often required.

Job Types: Full-time, Permanent

Work Location: In person

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About Modicle Studios Pvt Ltd

Founded :

2018

Type :

Services

Size :

0-20

Stage :

Profitable

About

With a diplomatic team and growing business, we have served 30 number of clients across the world since 2018. Our team is composed of highly enthusiastic and experienced individual and is fully equipped with the latest digital platforms and technology needs to satisfy your marketing and design demands.

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if interested, Share your CV

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2-5 years of B2B SAAS sales experience
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If Intersted , Kindly share Your CV

Looking Data Enginner for our Own organization-

Notice Period- 15-30 days
CTC- upto 15 lpa

Preferred Technical Expertise

Expertise in Python programming.
Proficient in Pandas/Numpy Libraries.
Experience with Django framework and API Development.
Proficient in writing complex queries using SQL
Hands on experience with Apache Airflow.
Experience with source code versioning tools such as GIT, Bitbucket etc.

Good to have Skills:

Create and maintain Optimal Data Pipeline Architecture
Experienced in handling large structured data.
Demonstrated ability in solutions covering data ingestion, data cleansing, ETL, Data mart creation and exposing data for consumers.
Experience with any cloud platform (GCP is a plus)
Experience with JQuery, HTML, Javascript, CSS is a plus.

If Intersted , Kindly share Your CV