Job description:
Job Title : Client Support Executive .
A Client Care Executive serves as the primary point of contact for clients, managing inquiries, resolving concerns, and ensuring a smooth and satisfactory experience with the company’s services. This role is essential in building strong client relationships, maintaining ongoing communication, and supporting overall client satisfaction and retention.
Key Responsibilities
- Customer Support:
- Handle incoming calls, emails, or chats from customers.
- Resolve queries and provide accurate information about products, services, and company policies.
- Escalate unresolved issues to the appropriate departments.
- Problem-Solving:
- Investigate customer complaints and identify solutions.
- Process returns, refunds, or exchanges as per company guidelines.
- Documentation:
- Maintain detailed records of customer interactions, including queries, complaints, and resolutions.
- Update customer accounts and ensure data accuracy.
- Customer Engagement:
- Build rapport and establish trust with customers.
- Provide personalized support to ensure customer satisfaction.
- Provide information about services and actionable along with deadlines.
- Help Client know the progress on the jobs assigned.
- Feedback Collection:
- Gather and document customer feedback for product or service improvements.
- Share insights with management for process enhancement.
- Sales Support (Optional):
- Upsell or cross-sell products and services, if applicable.
- Assist with placing orders and tracking deliveries.
- Client onboarding process
- Payment follow up with the clients.
Required Skills and Qualifications
- Educational Requirements: :Graduation mandatory.
Key Skills:
- Excellent verbal and written communication.
- Active listening and empathy.
- Problem-solving and conflict-resolution skills.
- Multitasking and time management.
- Familiarity with CRM software and MS Office Suite.
Experience:
- Preferred: 1-2 years in a similar customer-facing role.
Language Proficiency:
- Fluency in the local language and English is often required.
Job Types: Full-time, Permanent
Work Location: In person
Shubham Vishwakarma
Full Stack Developer - Averlon
About Modicle Studios Pvt Ltd
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Role Description
As a Senior QA Engineer, you will develop and execute exploratory manual and
automated tests to ensure product quality on both iOS and Android devices. You will
read, review, run test cases and capture screenshots of successful or unsuccessful
test activities for in-house mobile applications, web applications and operations
systems enhancements. You get to work with some of the best minds in the industry
at a place where opportunity lurks everywhere and in everything.
• Analysing and evaluating functional and technical requirements to determine
the scope of the functionality to be covered by testing.
• Responsible for designing and executing tests, reporting and tracking defects,
responding to inquiries, supporting UAT and other tasks pertaining to the QA
team.
• Analyse test results, leverage troubleshooting skills to assist with defining root
cause, and perform re-testing after defects are addressed.
Responsibilities
Your responsibilities are as follows.
• Review requirements, specifications and technical design documents to
provide timely and meaningful feedback
• Create detailed, comprehensive and well-structured test plans and test cases
• Estimate, prioritize, plan and coordinate testing activities
• Design, develop and execute automation scripts using open-source tools
• Identify, record, document thoroughly and track bugs
• Perform thorough regression testing when bugs are resolved
• Develop and apply testing processes for new and existing products to meet
client needs
• Liaise with internal teams (For e.g. developers, project and product managers)
to identify system requirements
• Monitor debugging process results
• Investigate the causes of non-conforming software and train users to
implement solutions
• Track quality assurance metrics, like defect densities and open defect counts
• Stay up-to-date with new testing tools and test strategies
Required Qualifications
We are looking for individuals who are curious, excited about learning, and navigating
through the uncertainties and complexities that are associated with a growing
company. Some qualifications that we think would help you thrive in this role are:
• Minimum 5 Years of experience in a Mobile Application Testing Space (Hybrid
is preferred)
• Proven work experience in software development
• Proven work experience in software quality assurance
• Strong knowledge of software QA methodologies, tools and processes
• Experience in writing clear, concise and comprehensive test plans and test
cases
• Hands-on experience with both white box and black box testing
• Experience working in an Agile/Scrum development process
• Bachelor/Masters of CS/IT Engineering, BCA/MCA, B Sc/M Sc in CS/IT
Preferred Qualifications
• Developing automation test scripts for mobile application
• Ability to understand financial and operational modules, business processes,
and underlying table structures
• Familiarity with online banking applications: Web or mobile platform based
• Experience with performance and/or security testing is a plus
• Knowledge of bug tracking software, preferably JIRA is a plus
• Knowledge of automation testing using Selenium is a plus
• Ability to work independently with minimal supervision
• Solid understanding of QA methodology and practices, within SDLC
• Intrigued by technology and new applications
• MS Office skills
• Effective communicator
• Team player
Go Programming (Golang)
Python
JavaProficient in Golang, Python, Java, C++, or Ruby (at least one)
Strong grasp of system design, data structures, and algorithms
Experience with RESTful APIs, relational and NoSQL databases
Proven ability to mentor developers and drive quality delivery
Track record of building high-performance, scalable systems
Excellent communication and problem-solving skills
Experience in consulting or contractor roles is a plus
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- Work closely with modelers to enhance the final output.
- Troubleshoot render issues, optimize scene settings, and reduce render time.
- Collaborate on animation and still render projects across residential and commercial categories.
Must-Have Skills:
- Strong command over Corona Renderer in 3ds Max.
- Deep understanding of light temperature, GI, HDRI setups, and exposure control.
- Ability to produce natural and cinematic lighting without heavy post-processing.
- Knowledge of LightMix, interactive rendering, and LUTs.
- Minimum 1.5 years of professional experience in lighting for architecture visualization.
- A solid portfolio of lighting renders (interiors + exteriors + products).
Good to Have:
- Experience with animations and render passes.
- Familiarity with After Effects or Photoshop for minor post.
Compensation:
Based on experience and portfolio. Industry-standard pay with specified paid leaves
We are a thriving software development agency seeking a skilled Sales and Lead Generation Specialist to help us expand our business on Upwork and Fiverr. Your primary role will be to generate new sales leads, manage our profiles, and write engaging content to attract potential clients.
Key Responsibilities:
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• Manage and enhance our profiles on both platforms to increase visibility.
• Create compelling content for our profiles, highlighting our services and success stories.
• Communicate with potential clients to understand their needs and propose suitable marketing solutions.
• Stay updated with platform trends to maximize opportunities for lead generation.
Requirements:
• Proven experience in sales and lead generation, specifically on Upwork and Fiverr.
• Strong content creation and management skills.
• Excellent communication and negotiation skills.
• Familiarity with the IT industry.
What We Offer:
• Opportunity to work with a dynamic software development agency with a wide scope of projects.
• A low monthly fixed retainer cost with the potential for high commissions. We offer up to 20% commission on all business received from Fiverr and Upwork, depending on the size and scope of the work.
• A supportive and collaborative work environment.
We are looking for someone who is enthusiastic, results-driven, and has a keen eye for identifying and seizing business opportunities. If you are ready to contribute to our growth and thrive in a fast-paced, exciting environment, we would love to hear from you!
Metalpace.com is seeking a talented UX Designer to join our team. As a UX Designer, you will be responsible for creating exceptional user experiences across all of our digital platforms. The ideal candidate has a strong background in user-centered design principles and methodologies, as well as a keen eye for detail.
Responsibilities:
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- Collaborate with front-end developers and other stakeholders to ensure designs are implemented as intended
- Continuously monitor and iterate on the user experience to ensure it aligns with business objectives and user needs
Requirements:
- Bachelor's degree in Design, Human-Computer Interaction (HCI), or related field
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At Metalpace.com, we value diversity and are committed to creating an inclusive environment for all employees.
We offer competitive compensation packages, opportunities for career growth, and a fun and dynamic work culture. If you're passionate about creating exceptional user experiences and want to be part of a talented team, we encourage you to apply for this exciting opportunity.
React.js
Javascript
Redux/Flux
HTML/CSS
jQueryJob Description:
We are looking for good JavaScript developers who are proficient with React.js.
Responsibilities
- Developing new user-facing features using React.js.
- Have 2-4 years of experience.
- Building reusable components and front-end libraries for future use
- Translating designs and wireframes into high-quality code
- Optimizing components for maximum performance across a vast array of web-capable devices and browsers
Skills:
- Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
- Thorough understanding of React.js and its core principles
- Experience with popular React.js workflows (such as Flux or Redux)
- Experience with data structure libraries (e.g., Immutable.js
- Familiarity with RESTful APIs
- Knowledge of modern authorization mechanisms, such as JSON Web Token
- Familiarity with modern front-end build pipelines and tools
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React.jsAmar Chitra Katha(ACK Alive) is launching a first of its kind learning program in the country for which we are inviting applications from interested people who would want to be a part of the team. Leo & Mike is the content, curriculum and operations partner for ACK Alive. You will be working closely with the Leo & Mike team as well as the Amar Chitra Katha team, which will be a one of a kind opportunity.
Role: Program Manager (Amar Chitra Katha Project)
Job Description
Who are we looking for?
We are looking for a Program Manager who can drive our programs across a maximum of 6 centers and ensure the seamless delivery of the programs in line with the organization’s objectives to the complete satisfaction of learners and their parents.
Duties/ Responsibilities:
The Program Manager will be responsible for
- Effective implementation of program across 6 centers with regard to learner satisfaction,learning outcomes and parent satisfaction
- End to end training in content,learning system,operations and implementation
- Ensuring venue readiness in terms of room setup,material availability etc before the program starts and act as single point of contact for venue partner,parents and learners
- Coordinating kitting ,packing and transportation of materials to and from venues.
- Creating,Updating and maintaining a learner and parent database across all venues
- Creating schedules across venues and communicate the same to facilitators,parents,learners
- Rescheduling of classes at venues as required
- Observing the classrooms and documenting the observations for mentoring facilitators
- Conduct meetings with facilitators and teams to discuss the observations from classroom observation
- Collecting data/feedback from facilitators,learners,parents and classroom observations and loop it back to Leo & Mike team for appropriate interventions in content and program improvement
- Initiating appropriate interventions wherever required with respect to learner and parent issues
- Managing the post sale communication to parents regarding the programs and communicating about learners to parents through the facilitators
Requirements
- Bachelor's degree in any discipline
- Effective interpersonal and communication skills
- Sound knowledge on Project Management
- Proven experience to manage a team
- Problem Solving and troubleshooting skills
- A positive and proactive attitude
- Ability to take constructive feedback and work on it
- Proficiency in all Microsoft Office applications
Details
- Compensation: Rs.40,000/- per month(6 month contract which may be extended)
- 1 paid leave per month
About Us
ACK Alive (Amar Chitra Katha)
ACK Alive is a unique concept that brings alive the stories, the cultural learnings and the values that Amar Chitra Katha has always celebrated. The ACK Alive offers a wide range of learning programs to children that is rooted in Indian values and combined with modern skills to thrive in the 21st century.
Amar Chitra Katha has been the first glimpse into our glorious heritage and culture for generations of Indians. Founded in 1967, today, Amar Chitra Katha (ACK) is a household name in India. Today, ACK is synonymous with the reinvention of quintessential Indian tales from the great epics, mythology, history, literature, oral folktales and many other sources.
Leo & Mike
Leo & Mike is the content and curriculum partner for ACK Alive. Leo & Mike is a new-age learning company for 4 to 14 year old children. We create and facilitate after-school and summer camp programs where learning happens through interdisciplinary content, project-based activities and play. We work closely with parents, schools and other organizations with a similar mission while keeping children at the centre of everything that we do.
Data Science
Data Analytics
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Full Stack Developer - Averlon