Cutshort logo
Modicle Studios Pvt Ltd logo
Client Support Associate
Client Support Associate
Modicle Studios Pvt Ltd's logo

Client Support Associate

Sandhya Nambi's profile picture
Posted by Sandhya Nambi
1 - 3 yrs
₹2L - ₹3L / yr
7th Floor, Filix Tower, 706, Lal Bahadur Shastri Marg, Sonapur, Bhandup West, Mumbai, Maharashtra 400078
Skills
Multitasking
Project coordination
Digital Marketing
MS-Office

Job description:

Job Title : Client Support Executive .

A Client Care Executive serves as the primary point of contact for clients, managing inquiries, resolving concerns, and ensuring a smooth and satisfactory experience with the company’s services. This role is essential in building strong client relationships, maintaining ongoing communication, and supporting overall client satisfaction and retention.

Key Responsibilities

  • Customer Support:
  • Handle incoming calls, emails, or chats from customers.
  • Resolve queries and provide accurate information about products, services, and company policies.
  • Escalate unresolved issues to the appropriate departments.
  • Problem-Solving:
  • Investigate customer complaints and identify solutions.
  • Process returns, refunds, or exchanges as per company guidelines.
  • Documentation:
  • Maintain detailed records of customer interactions, including queries, complaints, and resolutions.
  • Update customer accounts and ensure data accuracy.
  • Customer Engagement:
  • Build rapport and establish trust with customers.
  • Provide personalized support to ensure customer satisfaction.
  • Provide information about services and actionable along with deadlines.
  • Help Client know the progress on the jobs assigned.
  • Feedback Collection:
  • Gather and document customer feedback for product or service improvements.
  • Share insights with management for process enhancement.
  • Sales Support (Optional):
  • Upsell or cross-sell products and services, if applicable.
  • Assist with placing orders and tracking deliveries.
  • Client onboarding process
  • Payment follow up with the clients.

Required Skills and Qualifications

  • Educational Requirements: :Graduation mandatory.

Key Skills:

  • Excellent verbal and written communication.
  • Active listening and empathy.
  • Problem-solving and conflict-resolution skills.
  • Multitasking and time management.
  • Familiarity with CRM software and MS Office Suite.

Experience:

  • Preferred: 1-2 years in a similar customer-facing role.

Language Proficiency:

  • Fluency in the local language and English is often required.

Job Types: Full-time, Permanent

Work Location: In person

Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About Modicle Studios Pvt Ltd

Founded :
2018
Type :
Services
Size :
0-20
Stage :
Profitable

About

With a diplomatic team and growing business, we have served 30 number of clients across the world since 2018. Our team is composed of highly enthusiastic and experienced individual and is fully equipped with the latest digital platforms and technology needs to satisfy your marketing and design demands.
Read more

Company social profiles

instagramlinkedintwitterfacebook

Similar jobs

Maharashtra, Hyderabad, Bengaluru (Bangalore), Mumbai, Pune, Delhi, Gurugram, Noida, Ghaziabad, Faridabad, Ahmedabad, Baroda, Surat, Rajasthan, Chennai, Nagpur, Navi Mumbai
3 - 5 yrs
₹1.8L - ₹4L / yr
CCTV
Installation
Electrical engineering

Dear candidate,

We are urgently hiring Electrical Engineers at Maharashtra.


Role : Installation Supervisor (ITMS)

Designation: RTMC Supervisor

Department: Traffic

Experience : 3-5 Yrs

Locations: Maharashtra

Educational Qualification: Diploma or Degree with EC or Electricals


Position Summary:

The ITMS (Intelligent Traffic Management System) Installation Supervisor is responsible for overseeing the installation, setup, and commissioning of ITMS components on-site. This includes managing installation teams, ensuring quality standards, troubleshooting issues, and ensuring all systems are installed on time, within budget, and according to project specifications.


1     Key Responsibilities:

  • Installation Oversight: Supervise and coordinate the installation of ITMS components including Variable Message Signs (VMS), traffic sensors, cameras, controllers, and other equipment at various locations.
  • Team Management: Lead and manage the installation crew, assigning tasks, setting priorities, and ensuring efficient and safe work practices are followed.
  • Site Coordination: Liaise with other departments, contractors, and stakeholders to ensure smooth coordination between various teams working on the project. Ensure site readiness for installation activities and resolve any site-related issues.
  • Troubleshooting & Problem Solving: Identify and resolve any installation issues or technical challenges promptly to minimize delays and ensure smooth system integration.
  • Safety Compliance: Ensure adherence to safety protocols on-site, including the use of proper personal protective equipment (PPE) and compliance with local regulations.
  • Documentation & Reporting: Maintain accurate records of installation activities, including daily progress reports, equipment inventories, and site conditions. Provide regular updates to the Project Manager
  • System Testing & Commissioning: Supervise the initial testing of installed systems, ensuring all equipment is functioning properly before handover to the operations team.


2     Skills and Qualifications:

  • Education:
  • A degree or diploma in Electrical Engineering, Electronics, or a related field.
  • Certification in project management or installation supervision (preferred).
  • Experience:
  • Minimum 3-5 years of experience in supervising installations of traffic management systems, electrical systems, or similar infrastructure projects.
  • Hands-on experience with ITMS equipment and technology (VMS, traffic sensors, cameras, etc.) is highly desirable.
  • Technical Skills:
  • Knowledge of ITMS system components and their installation requirements.
  • Familiarity with electrical systems, cabling, and network configurations.
  • Basic understanding of traffic management principles and systems integration.


3     Working Conditions:

  • Environment: Work will primarily be conducted at outdoor sites, including highways, construction zones, and other infrastructure locations.
  • Physical Demands: The role may involve physical labor, including lifting heavy equipment, climbing, and working in challenging environmental conditions.
  • Travel: The position may require travel to various project sites as needed.

 


Thanks & Regards,

Minakshi Soni

Executive-Talent Acquisition 

Rigel Networks Pvt. Ltd

Read more
A Global Leader  in technology Transformation
A Global Leader in technology Transformation
Agency job
via Jobdost by Sathish Kumar
Chennai
5 - 8 yrs
₹10L - ₹12L / yr
skill iconJava
SQL
RESTful APIs
Webservices
Web applications
+2 more

Mandatory

·  Candidates must have substantial applicable IT experience, extensive development, programming experience in Java/ Dotnet / VB or other Web Application Development

·  Strong experience in DB (PostgreSQL, SQL server) Web Services using Restful, any.

Read more
Bengaluru (Bangalore), Hyderabad, Pune, Coimbatore
6 - 9 yrs
₹19L - ₹25L / yr
SAP EWM

Expected Scope of work / Responsibilities:

Support as process expert for designing the process template in managing the SAP projects

General Requirements:

•    Implementation Experience: Minimum of two end-to-end SAP EWM implementations.

•    Support Experience: At least two projects involving post-go-live support or full-time support roles.

•    Rollout Experience: Understanding of template rollout methodologies.

•    Integration & Interface Expertise: Hands-on experience with IDOCs, CIF, RFC for setup and issue resolution.

•    Solution Design: Ability to translate customer requirements into EWM solutions effectively.

Technical Expertise (6–10 years):

•    EWM Versions: Experience in SAP EWM 9.5 and S/4HANA Embedded EWM, with at least one year in S/4HANA.

•    Functional Specifications: Ability to prepare Functional Specs for EWM developments.

•    EWM-ERP Integration: Expertise in EWM-ERP integration setup and configuration.

•    EWM Features: Must have hands-on experience with all mandatory EWM features (as per provided reference).

•    Nice to Have: Knowledge of Value-Added Services (VAS) and Automated Warehouse processes.

Process Knowledge & Experience:

•    Inbound, Outbound, Warehousing, and Packaging: Must be strong in at least one process area, with good knowledge of the other three.

o    Definition of "Strong": Ability to list worked-on processes, explain customer requirements, and describe how the process meets business needs.

•    Process Variants: Understanding of process variations for different business scenarios.

•    EWM Production Integration: Good knowledge of production replenishment processes and integration features.

Industry Expertise:

•    Auto/Manufacturing Industry: Minimum two years of experience working in EWM within automotive or manufacturing industries.

Role Overview:

•    Position: Customer-Facing SAP EWM Functional Consultant.

•    Function: Serve as a Process Solution Expert, supporting Plant Users in addressing queries and issues.

Key Responsibilities:

•    Customer Engagement:

o    Conduct gap analysis and identify new business requirements.

o    Collaborate with the Process Responsible team to develop new solutions.

•    User & Process Support:

o    Assist Plant Key Users & Plant Users in testing phases (Unit, Integration, UAT).

o    Support data migration activities (Test Migration, Productive Migration).

o    Conduct training sessions for Key Users.

o    Provide Hypercare Support post go-live.

o    Troubleshoot defects during testing and post-go-live phases.

Certifications (Preferred):

•    SAP EWM Certification with knowledge of:

o    Embedded EWM

o    Decentralized EWM

•    Optional: SAP WM Certification

Soft Skills & Competencies:

•    Strong verbal and written communication skills in English.

•    Ability to troubleshoot and resolve issues independently.

•    Proficiency in MS Office (Excel, PowerPoint, etc.).

•    Strong collaboration skills to work with internal and external customers effectively.

Travel Requirements:

•    Willingness to travel for short-term business trips (up to 4 weeks) domestically and internationally.

Nice to Have:

•    Exposure to SAP Transportation Management (SAP TM).

 

Read more
AST Consulting
Ashok Gautam
Posted by Ashok Gautam
Remote only
3 - 10 yrs
₹6L - ₹12L / yr
skill iconVue.js
skill iconAngularJS (1.x)
skill iconAngular (2+)
skill iconReact.js
skill iconJavascript
+3 more

We are looking for a wordpress champion who has good understanding of developing themes and plugins.

Read more
E Health Source
1st Floor, Heritage Annexe, Bank Ln, behind Vijyalaxmi, Besides Gujarat Vidhyapith, Usmanpura, Ahmedabad
2 - 4 yrs
₹4.2L - ₹5.4L / yr
Lead Generation
Communication Skills
Client Servicing
Business Development
Marketing

Business Development Executive

 

 

Position Overview:

We are seeking a highly motivated and experienced Business Development Executive (BDE) with exposure of working in an IT product and service based company to join our dynamic team. The BDE will be responsible for driving business growth, establishing and nurturing client    relationships, and achieving sales targets. The ideal candidate should possess excellent communication skills, a strong sales acumen, and a proven track record in generating new business opportunities. This is      an exciting opportunity for a proactive individual to contribute to our company's growth and success.

 

 

Responsibilities:

 

 

Identify and develop new business opportunities through market research, cold calling, networking, and other lead generation techniques.

Build and maintain strong relationships with existing clients, ensuring high levels of client satisfaction and retention.

Knowledge of Software development process, Staff augmentation and knowledge in IT Industry is must.

Conduct thorough market analysis to identify potential target markets, industry trends, and competitive strategies.

Create and deliver persuasive sales presentations and proposals to potential clients, highlighting the unique value proposition of our products or services.

Collaborate with the marketing team to develop effective marketing strategies and campaigns that generate leads and drive revenue growth.

Negotiate and close deals with clients, ensuring favorable terms and conditions that align with company objectives.

Monitor and analyze sales performance metrics, providing regular reports and insights to the management team.

Stay updated with industry developments and trends, and actively participate in networking events and conferences to enhance industry knowledge and expand professional network.

Provide exceptional customer service, addressing client inquiries and concerns in a timely and professional manner.

Collaborate with cross-functional teams, including product development, customer support, and operations, to ensure seamless delivery of products and services.


Qualifications:

 

 

Bachelor's degree with IT background, Marketing or a related field. MBA is a plus.

Minimum of 2 years of experience in business development, sales, or a similar role, preferably in a B2B environment.

Proven track record of achieving sales targets and driving business growth.

Strong interpersonal and communication skills, with the ability to build rapport and effectively engage with clients at all levels.

Excellent negotiation and presentation skills, with the ability to influence and persuade key decision- makers.

Proficient in using CRM software and other sales tools to manage leads, track sales activities, and generate reports.

Self-motivated and target-driven, with the ability to work independently and as part of a team.

Strong analytical and problem-solving abilities, with a strategic mindset and the ability to identify opportunities for growth.

Flexibility to travel as required for client meetings, conferences, and industry events. Knowledge of the IT Industry & Market is a plus.

 

Read more
Houzeo India PVT LTD
Adib Shaikh
Posted by Adib Shaikh
Thane
2 - 5 yrs
₹4L - ₹7L / yr
skill iconLaravel
skill iconPHP
MySQL
skill iconCodeIgniter
About Houzeo:
Houzeo is an online platform which lets home-owners sell their property by circumventing any traditional
intermediaries. The platform enables users to create property listings & upload them to various portals, connect with local real estate professionals, use the provided dashboard to obtain property valuation, compare the value with other properties, avail market analysis reports, fill federal/state disclosures electronically,
connect with attorneys/escrow companies, and more. The company earns revenue by offering various monthly packages.

Houzeo is based in Manhattan, New York with offices in Charlotte, North Carolina (US) and Mumbai, India. Our founder is a finance, real estate, and technology veteran with an ivy-league MBA. We were showcased at the TechCrunch Disrupt Startup Battlefield in New York City. The startup is already profitable and experiencing double digit month-over-month growth. As we are building our brand, we are growing tremendously and
launching new products to enhance customer experience and highlight partner services.

We're scaling rapidly and this in turn has created an opportunity for us to expand our services onboard Laravel Developers

Website: https://www.houzeo.com
Headquarters: Manhattan, New York
Location: Thane, Mumbai.
Designation: Laravel Developer

Job Description:
We are looking for passionate Web Developers to design, develop on our website Houzeo. The successful candidate will be able to build high-quality, innovative and fully performing solutions in compliance with
coding standards and technical design.

Responsibilities:
1. Write clean, well-designed code
2. Take complete ownership of the task with timely and error-free delivery 3. Produce detailed specifications
4. To develop and guide the team members in enhancing their technical capabilities and increasing productivity
5. Troubleshoot, test and maintain the core product software and databases to ensure strong optimization and functionality
6. Contribute in all phases of the development lifecycle
7. Follow industry best practices
8. Develop and deploy new features to facilitate related procedures and tools if necessary

Requirements
1. Laravel custom module development
2. Laravel website speed optimization
3. Knowledge of front-end: HTML5, CSS, JavaScript, jQuery
4. Servers: Linux, Apache2, MySQL 5.7
5. Version control: Git
6. Vue JS is an add on experience
Read more
AiTrillion
at AiTrillion
2 recruiters
Vinita Thakur
Posted by Vinita Thakur
Remote only
3 - 8 yrs
₹3L - ₹10L / yr
skill iconVue.js
skill iconAngularJS (1.x)
skill iconAngular (2+)
skill iconReact.js
skill iconJavascript
+6 more

Experience: 5+Years
Location: India(Remote)

What’s the opportunity?

AiTrillion is looking for a Sr. Developer with experience in

  • PHP
  • Zend Framework CI
  • NodeJS, Express
  • Loopback
  • Serverless Framework & CLI
  • AWS Lambda
  • API Gateway with MySQL
  • MongoDB
  • DynamoDB database experience

What will you be doing? 

  • Strong Development/Management background with experience in Developing Products with large-scale user transactions and having critical business nature.
  • Must be able to build the technical architecture/stack of the product from scratch including server interactions, scripts, deployment stage, features with a cost-effective manner.
  • Hands-on implementation of the critical interfaces and complex modules of the systems and features as a solution architecture and design.
  • Provide timely deliverables, estimates, and complete tasks in an Agile development environment.
  • Reviewing code for coding standards and accuracy and functionality.
  • Help the team to solve complex coding problems and troubleshoot the issues.

What skills do you need?

  • Minimum 5+years of Technical Lead experience.
  • Handle on any MVC PHP Frameworks Like Zend Framework, Laravel
  • Must have experience on  NodeJS, Express, Loopback
  • Good to have hands-on Serverless Framework & CLI, AWS Lambda, API Gateway, SQS, SNS, Step Functions
  • Must have experience working with JavaScript technologies like NodeJS, AngularJS,  React.
  • Hands-on  Relation, Non-relation, MYSQL, Data Lakes, HIVE, Apache Spark, MongoDB, Apache Cassandra, Streaming Analytics, In-Memory, NoSQL Database.
  • Must have a good understanding of building and using REST APIs and Different Authentication Protocols.
  • Good to have experience with  Amazon Web Services (EC2, RDS Aurora, Lambda, API Gateway, S3, CloudFront )
  • Must have experience building microservices and customer-facing APIs.
  • Must have a sound understanding of failure modes, resiliency patterns, and techniques to enable robust, self-healing architecture.
  • Develop Business Domain-Driven Reusable Microservices.
  • Knowledge of version control systems like GIT (mandatory).
  • Experience with Google Cloud is a plus.
  • Experience with the process of automation and load testing is a plus.

At AiTrillion, we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly make commerce better for everyone. We strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities.

Read more
PRODT
PRODT
Agency job
via HyrEzy Talent Solutions by Ravi Prakash dubey
Pune
1 - 3 yrs
₹2L - ₹5L / yr
skill iconVue.js
skill iconAngularJS (1.x)
skill iconAngular (2+)
skill iconReact.js
skill iconJavascript
+2 more
  • Working days: 6 Days (Alternate Saturday are off)
  • Timing: Normal day shift
  • Experience: 1-3 Years
  • Budget: (Depends on the candidature)

    Job Description :

       Should know html/CSS/PHP/Node/javascript/bootstrap
       Location- Permanent Work from home
       Immediate joiners preferred

Note:- People who want to restart their career may also apply.

PS : The candidate should be able to communicate well

About Company:

It is not just a technology company.  We are a solutions company that uses technology as an enabler.  We offer predictable delivery time and predictable cost with a focus on your outcome and needs. We do this by making otherwise unpredictable nature of transformational journey, a predictable one. 

 We believe in recognizing & sharing failures early in order to deliver with reduce leakages. With this philosophy and our unique ability to blend technologies, we have delivered value to several clients such as CTK Cosmetics, TravelSouq, WEM APAC, GEOSPOC, AREA 51 and.  Many more are digitizing their journey to transformational adoption and we would love to be a part of your success story too.

Read more
DuckTale IT Services Pvt Ltd
Shivani Gautam
Posted by Shivani Gautam
Mohali
1 - 5 yrs
₹2.5L - ₹8L / yr
skill iconNodeJS (Node.js)
MERN Stack
skill iconJavascript
skill iconReact.js
skill iconAngular (2+)
+2 more
Must have exp. in Handling Stack Technologies (Angular, React Js, Node Js, Vue Js)
Skills Required:
  • Previous working experience as a MERN/MEAN  Stack Developer for 1 year (Minimum).
  • In depth knowledge of NodeJS, ExpressJS or Restify
  • Experience implementing applications using Angular 2+ versions or React
  • Experience creating front end applications using HTML5, Angular/React, LESS/SASS
  • Hands on experience with JavaScript
  • Development on both client and server-side
  • Experience on Angular 2+  and React Js will be an plus point
  • Experience on both MEAN/MERN Technologies will be an advantage.
Read more
This For That
at This For That
1 recruiter
Nancy Bhasin
Posted by Nancy Bhasin
Remote, NCR (Delhi | Gurgaon | Noida)
2 - 5 yrs
₹6L - ₹13L / yr
Xcode
skill iconSwift
skill iconObjective C
skill iconiOS App Development
This For That is looking for an iOS developer to undertake the development of their new iOS app. Please only apply if you have published and fuctional apps currently running on the App Store. Languge- Swift. Must have knowledge of pixel perfect UI implementation as per Apple standards. Must be capable of single handedly managing iOS front end.
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos