Business Development (Sales)

Position Title: Account Executive - (SaaS – US Market)

Experience Level: 3–8 Years

Industry: B2B SaaS

Sales Segment: Small & Medium Businesses (SMB)

Market: United States

Employment Type: Full-time

Location: Bangalore, work from the office

US Market experience mandatory

Shift timing: 6 PM to 3 AM

In-house desk job

Excellent communication skills

Individual Contributor role

B2B SaaS company experience mandatory

Any graduate

Interview process: 3 rounds (2 Video Calls + Final Face-to-Face)

5 days of working from the office

Key Responsibilities

Own the end-to-end SMB sales cycle (prospecting to close) for U.S.-based customers

Handle inbound and outbound leads, including cold outreach

Conduct product demos, discovery calls, and negotiations

Build and manage a healthy sales pipeline and accurate forecasts

Consistently achieve or exceed monthly and quarterly quotas

Maintain accurate CRM records and sales activity tracking

Required Qualifications

3–8 years of experience as an Account Executive in B2B SaaS

Strong experience selling to SMB customers (not enterprise-only profiles)

Direct exposure to selling in the U.S. market

Proven track record of quota achievement

Excellent communication, negotiation, and closing skills

Hands-on experience with CRM tools such as HubSpot

Strong understanding of U.S. buyer behavior and SMB needs

Preferred Qualifications

Experience in fast-paced SaaS startups or growth-stage companies

Familiarity with high-volume deal environments ($5k–$100k ARR)

Strong consultative selling approach

Strong understanding of U.S. buyer behavior and SMB needs

Before a product is released to the public, it goes through a lot of quality assurance testing: the QA lead organizes and manages that testing. In fact, the QA lead is just as responsible for a successful product launch as the engineers or developers involved in that project. This is a skilled profession that requires previous experience in quality assurance, preferably in the same industry as the company posting the job, along with prior management experience. QA leads typically keep full-time hours, but they may experience periods of overtime closer to product rollouts. Candidates who enjoy testing products and working in fast-paced environments are a great fit for this role.

• Reviewing the portfolio monitoring/ early warning signals mechanism on ongoing basis
• Monitoring internal and external data points that may affect the risk level of a decision
• Aggregating data from multiple sources to provide a comprehensive assessment
• Coming up with the solution to reduce risks
• Bringing fresh ideas to the table and being keen observers of trends on analytics and financial services industry
• Creating reports, summaries, presentations and process documents to display results

Desired Candidate Profile

Should be able to take responsibility and work independently.

- Professional experience with C#, .NET & OOPS

- Skill for writing reusable C# libraries

We are looking for a smart recruiter to join our growing firm in India. The candidate must have recruiting experience in Financial Services.

We at Zoop.one are looking for a technically savvy Customer Success executive who possesses a strong drive for results.

Duties for the Customer Success Executive will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests. You should be able to contribute to creating and maintaining good customer relationships and ensuring smooth onboarding.

Job Role:
Develop and manage client portfolios.
Sustain business growth and profitability by maximizing value.
Analyse customer data to improve customer experience.
Hold product demonstrations for customers.
Improve onboarding processes.
Mediate between clients and the organization.
Handle and resolve customer requests and complaints.
Minimize customer churn.
Aid in product design and product development.
Operate as the lead point of contact for all matters specific to our customers
Support and coordinate with the tech team to ensure seamless delivery to clients

What you’ll do:

Own the product knowledge base
Map customer journey and identify improvements at every stage
Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success
Develop a trusted advisor relationship with key customer stakeholders
Be the product champion, interpret customer insights to drive change in product and act as a voice of the customer to the Product team
Manage the Customer Success strategy for tracking and reporting on client health and reducing Customer Churn
Create and perform Monthly/Quarterly Business Reviews for ensuring customer retention and expansion - effectively delivering results to key stakeholders
Raise open issues with cross-functional teams and take ownership of resolving the issues in a timely manner
Constantly work towards providing innovative strategies for delivering customer delight
Engage with clients to understand the nuances of their work processes and the resulting needs and pain points.

Tools and Skills Required

Must Have:

Highly organized and able to multi-task.

Communication skills
Self-driven and proactive nature.
Excellent communication and interpersonal skills.
Experience in SAAS based product, CRM or ERP.
Knowledge of customer success processes.
Experience in document creation.
Patient and active listener.
Passion for service.

Have high proficiency in Microsoft Office (Excel, Word, PowerPoint)

Good to Have:
You should be passionate about engaging customers and expanding their use cases through our product
You have strong problem-solving skills and are great at finding creative solutions and workarounds when needed
You have good data analysis and data-driven decision-making skills
Strong project management skills

Experience:
3+ years proven track record in an enterprise account management role (Customer Success, Relationship Manager, etc.)

Strong Technical Background.

What’s attractive about us?
We offer a suite of memberships and subscriptions to spice up your lifestyle. We believe in practicing an ultimate work life balance and satisfaction. Working hard doesn’t mean clocking in extra hours, it means having a zeal to contribute the best of your talents. Our people culture helps us inculcate measures and benefits which help you feel confident and happy each day. Whether you’d like to skill up, go off the grid, attend your favourite events or be an epitome of fitness. We have you covered round and about.

• Health Memberships 
• Sports Subscriptions 
• Entertainment Subscriptions 
• Key Conferences and Event Passes
• Learning Stipend 
• Team Lunches and Parties 
• Travel Reimbursements 
• ESOPs 

That’s what we think would bloom up your personal life, as a gesture for helping us with your talents.
Join us to be a part of our Exciting journey to Build one Digital Identity Platform!!!