Modicle Studios Pvt Ltd

Job description:

Job Title : Client Support Executive .

A Client Care Executive serves as the primary point of contact for clients, managing inquiries, resolving concerns, and ensuring a smooth and satisfactory experience with the company’s services. This role is essential in building strong client relationships, maintaining ongoing communication, and supporting overall client satisfaction and retention.

Key Responsibilities

• Customer Support:
• Handle incoming calls, emails, or chats from customers.
• Resolve queries and provide accurate information about products, services, and company policies.
• Escalate unresolved issues to the appropriate departments.
• Problem-Solving:
• Investigate customer complaints and identify solutions.
• Process returns, refunds, or exchanges as per company guidelines.
• Documentation:
• Maintain detailed records of customer interactions, including queries, complaints, and resolutions.
• Update customer accounts and ensure data accuracy.
• Customer Engagement:
• Build rapport and establish trust with customers.
• Provide personalized support to ensure customer satisfaction.
• Provide information about services and actionable along with deadlines.
• Help Client know the progress on the jobs assigned.
• Feedback Collection:
• Gather and document customer feedback for product or service improvements.
• Share insights with management for process enhancement.
• Sales Support (Optional):
• Upsell or cross-sell products and services, if applicable.
• Assist with placing orders and tracking deliveries.
• Client onboarding process
• Payment follow up with the clients.

Required Skills and Qualifications

• Educational Requirements: :Graduation mandatory.

Key Skills:

• Excellent verbal and written communication.
• Active listening and empathy.
• Problem-solving and conflict-resolution skills.
• Multitasking and time management.
• Familiarity with CRM software and MS Office Suite.

Experience:

• Preferred: 1-2 years in a similar customer-facing role.

Language Proficiency:

• Fluency in the local language and English is often required.

Job Types: Full-time, Permanent

Work Location: In person

Job description:

Job Description for Inside Sales Executive

Modicle Studios is one the fastest growing 360 degree Marketing Communication Organisation based in Bhandup Mumbai.

For this expansion we are looking at a young dynamic Business Development Executive.

Roles and Responsibilities:

1. Be part of the Business Development function so as to increase the Client Base and Revenue

2. Currrent Lead Management to convert them to prospective clients

4. Engagement of prospects on Linkedin. Work on Linkedin Navigator for generating new leads and keep engaging with them.

5. Organise Seminars/Webinars for prospective clients

6. Attending and Presenting Modicle Studios in Networking and Business Forums

Who can apply?

1. 3-5 Years’ Sales or Business Development experience preferably in a Service Industry

2. Great Written and Verbal Communication Skills

3. Willingness to travel and meet prospects in and around Mumbai

4. Women wanting to start/restart their career can also apply

5. Should be willing to travel for client meetings and seminars

6. Knowledge of CRM software would be handy

Job Type: Full-time

Benefits:

Cell phone reimbursement

Ability to commute/relocate:

Mumbai, Mumbai Suburban - 400078, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)

Education:

Bachelor's (Preferred)

Experience:

total work: 4 years (Preferred)

B2B sales: 3 years (Preferred)

Language:

English (Preferred)

Location:

Mumbai, Mumbai Suburban - 400078, Maharashtra (Preferred)

Willingness to travel:

75% (Preferred)

Work Location: In person

Job Type: Permanent

Work Location: In person

Job description:

Job Description for Business Development Executive

Modicle Studios is one the fastest growing 360 degree Marketing Communication Organisation based in Bhandup Mumbai.

For this expansion we are looking at a young dynamic Business Development Executive.

Roles and Responsibilities:

1. Be part of the Business Development function so as to increase the Client Base and Revenue

2. Currrent Lead Management to convert them to prospective clients

4. Engagement of prospects on Linkedin. Work on Linkedin Navigator for generating new leads and keep engaging with them.

5. Organise Seminars/Webinars for prospective clients

6. Attending and Presenting Modicle Studios in Networking and Business Forums

Who can apply?

1. 3-5 Years’ Sales or Business Development experience preferably in a Service Industry

2. Great Written and Verbal Communication Skills

3. Willingness to travel and meet prospects in and around Mumbai

4. Women wanting to start/restart their career can also apply

5. Should be willing to travel for client meetings and seminars

6. Knowledge of CRM software would be handy

Job Type: Full-time

Benefits:

• Cell phone reimbursement

Ability to commute/relocate:

• Mumbai, Mumbai Suburban - 400078, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Preferred)

Experience:

• total work: 4 years (Preferred)
• B2B sales: 3 years (Preferred)

Language:

• English (Preferred)

Location:

• Mumbai, Mumbai Suburban - 400078, Maharashtra (Preferred)

Willingness to travel:

• 75% (Preferred)

Work Location: In person

JOB TITLE - SENIOR WEB DEVELOPER

KEY RESPONSIBILITIES

Roles and Responsibilities

·      Developing Content Management System.

·      Designing and building the website front-end.

·      You will be responsible for both back-end and front-end development including the implementation of WordPress themes and plugins as well as site integration and security updates.

·      Building wireframes and designs for website before execution.

·      Ensuring the alignment of web design and user experience, Able to interact with team and understand functional requirements and create design documents for new features.

·      To work in teams alongside back-end developers, graphic designers, and user experience designers to ensure all elements of web creation are consistent.

·      Utilizing a variety of markup languages to write web pages for e.g., HTML, CSS, JS

·      Review app and feature coding and plan future website upgrades with the development team.

·      Troubleshooting content issues.

·      Assure that all user input is validated before submitting to back-end

·      Generating WordPress themes and plugins.

·      Conducting website performance tests.

QUALIFICATIONS AND COMPETENCIES

·      Bachelor’s degree in computer science or a similar field.

·      Proven experience as a Full Stack Developer or similar role.

·      Experience designing and developing responsive design websites.

·      Knowledge of front-end technologies including CSS3, JavaScript, HTML5, and jQuery.

·      Knowledge of code versioning tools including Git, Mercurial, and SVN.

·      Experience working with debugging tools such as Chrome Inspector and Firebug.

·      Good understanding of website architecture and aesthetics.

·      Excellent communication and teamwork skills

·      Great attention to detail

·      Organizational skills

·      An analytical mind

KEY RESULT AREAS FOR THE ROLE

·      Ability to understand CSS changes and their ramifications to ensure consistent style across platforms and browsers.

·      Ability to convert comprehensive layout and wireframes into working HTML pages.

·      Helping formulate an effective, responsive design and turning it into a working theme and plugin.

·      Accessibility and performance optimizations of websites across devices.

·      Building reusable components and front-end libraries for future use.

Job description

Understanding the Client Brief & Brand Requirement.

➔ Collaborate with the business head in order to create requirements for each project.

➔ Translate our marketing requirements into designs that are visually attractive and engaging.

➔ Staying in the loop and on top of the latest standards, changes, and trends in the graphic design field

➔ Passion and enthusiasm for design

➔ Confidence and presentation skills with the ability to pitch ideas

➔ The ability to multitask & understand the different tones of communication

➔ Attention to detail and a commitment to accuracy

➔ Ability to absorb criticism from peers and clients & apply constructive feedback.

➔ Self-learning, able to learn new tools quickly and work in a fast-evolving environment.

Key Skills:

➔ You need to have mastery over the below-mentioned software;

◆ Adobe Photoshop

◆ Adobe Illustrator

◆ Adobe Indesign

◆ Corel Draw

➔ You need hard skills and demonstrated mastery in these areas;

◆ Color Theory

◆ Proportions

◆ Layouts

◆ Communication Design

◆ Graphics, Illustration & Vectors.

◆ UI/UX designing

➔* Extensive experience, specifically with mock-ups, web design, and multimedia presentation *

➔* Working knowledge of CSS3, HTML5, and JavaScript*

➔* Professional commercial design, preferably experienced with a marketing or creative agency *

➔* Adaptive design eye and skill *

➔* Excellent communication skills *