Sr. Operations Manager || Night Shift · Aligarh · 5 - 15 years · ₹10L - ₹15L / yr · Posted 1 Aug 2023
Sr. Operations Manager || Night Shift
We are looking for a Business Operations Manager to monitor defined business functions and strengthen/build processes that meet our business needs. Business Operations Manager responsibilities include tracking business results and monitoring production KPIs. To be a successful Business Operations Manager, you should have experience in the same or similar role, managing all business operations and setting goals across your department/team. You should also demonstrate great leadership skills and be able to communicate the vision of the company across all levels. Ultimately, you will ensure that all business functions related to your line of work are in line with our strategic goals.
Key Responsibilities:
- Ensure all systems operate smoothly and align with our quality standards.
- Maximize the efficiency of all business procedures.
- Establish production KPIs and conduct quality assessments.
- Monitor daily operations and address potential issues when they arise.
- Build processes that meet our business objectives and ensure compliance.
- Coordinate with the HR department to ensure our hiring plans meet our business needs.
Requirements:
- Previous experience as a Business Operations Manager or in a similar role
- Good knowledge of operations management
- Experience with forecasting models
- Experience with databases and project management software is preferable
- The ability to interpret financial data and allocate budgets will be an added advantage
- Exceptional communication skills
- Demonstrate strong team management and mentorship skills
Shubham Vishwakarma
Full Stack Developer - Averlon
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1. Branch Operations Management
- Oversee all operational functions, including ICT, sales, services, and inventory management.
- Ensure the branch operates within budget and achieves financial objectives.
- Implement and monitor branch policies, procedures, and standards to enhance efficiency.
2. ICT and Technical Management
- Manage and coordinate ICT business software, networking, and hardware services.
- Oversee the installation, troubleshooting, and maintenance of ICT equipment.
- Keep updated on technology trends and ensure the branch is equipped with the latest tools to support operations and client needs.
3. Product and Service Oversight
- Manage the branch's portfolio of ICT products, furniture, appliances, and related services.
- Oversee procurement, inventory control, and vendor relations for all products.
- Ensure a high standard of customer service and address client concerns efficiently.
4. Sales and Marketing Management
- Develop and implement sales strategies to drive revenue and expand the branch’s market presence.
- Oversee the sales team, set performance targets, and provide coaching and support to achieve them.
- Build and maintain relationships with key clients, partners, and local businesses.
5. Team Leadership and Development
- Recruit, train, and mentor branch staff, promoting a positive work culture and team collaboration.
- Conduct regular performance reviews and identify training needs.
- Promote safety, compliance, and ethical conduct within the branch.
6. Customer Relationship Management
- Foster strong customer relationships and ensure exceptional service.
- Address client inquiries and complaints, ensuring timely and satisfactory resolution.
- Regularly gather and respond to customer feedback to improve services and products.
7. Reporting and Compliance
- Prepare and submit regular performance, financial, and operational reports.
- Ensure the branch complies with all company policies, regulations, and legal standards.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon