
Vice President-Global Delivery & Business Operations
at World’s leading specialist marketing and media services
Ensure and manage delivery of customer commitments - Service Levels & quality of Service Delivery
Customer Relationship Management – drive follow up, urgency, and client first culture working alongside engagement teams; focus on creating success in new opportunities and sustaining success in ongoing ones; handle escalations in an appropriate way with focus on client retention
Resource Management – Resourcing, forecasting, utilization, efficiency & attrition management
People management – focus on retention, upskilling, competency development
Financial – Provide inputs on costs needed to appropriately estimate pricing, manage overall finance for the verticals
Experience-
18+ years of extensive experience in service delivery and management
Experience in Digital Marketing is highly desirable
Minimum 8 – 10 years experiencing managing a group of 300+
Experience in managing multiple stakeholders and international stakeholders/clients
Demonstrated skills and abilities managing and improving service delivery metrics
High level of initiative and self-motivation
Must quickly adapt to and adopt change
Demonstrated experience in making a difference to the employer and the clients
Functional Skills
Strong Delivery & Services Management experience
Must be a quick learner and be quick on his/her feet
Work with a sense of purpose and urgency
Exposure to External Audit / Certification
Exposure to quality processes and Project Management fundamentals
Must be able to scale with a rapidly growing organization
Behavioural Skills: (Includes leadership)
High degree of customer focus, thinks customer first
Presentation and executive presence
Assertive & Passionate People Management Skills
Ability to work through multiple internal stakeholders
Initiative and Tenacity
Dependability and accountability
Integrity and Work Ethics
Desired candidate must possess the below:
Proven ability to work with and present to end customers
Proven ability to work collaboratively with sales and service teams in different locations
Proven ability to drive change

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Worksoft Certify
ROLE – Worksoft Certify Tester
Band – B2/B3
Experience: 3 -10 years
Location – Blore/Chennai/Hyderabad
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Job Description:
- Delivery of high quality, efficient code.
- Improving the overall quality of the applications and the speed of new feature delivery.
- Communicate effectively with team members and other stakeholders.
- Ability to understand stakeholder requirements and problems, and deliver high quality solutions.
- Able to work effectively as part of a team, sharing knowledge and experience.
Requirements:
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- At least 3 - 5 year of working experience in PHP or related fields is required for this position.
- Good in MySQL and database designing.
- Experience of working with REST API design and its implementation.
- Strong understanding of the web development cycle and programming techniques and tools.
- Focus on efficiency, user experience, and process improvement.
- Excellent project and time management skills.
- Ability to work independently or with a group.
- Ability to effectively communicate via written and spoken English.
Requirements -
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2+ years of relevant work experience as a Developer or SDET
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Fluency in Java and Javascript test Automation
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Comprehensive knowledge of unit, integration and functional testing
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Experience working with tools such as Cypress
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Hands-on experience in writing API automation scripts and unit test scripts
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Experience in independently building test automation frameworks for Web and Mobile
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Good knowledge of databases and querying language
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Experience of working “AGILE + DevOps” process management methodology
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Exposure to Continuous Integration Process Tools like Jenkins/CircleCI
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Understanding of REST services and proficiency with REST tools and libraries
(Restassured and Postman)
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Team Player
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Good Verbal and Written communication skills
Good to Have -Familiar with Startup culture and work expectations

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- At least 2 years of experience in mobile app development
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