Vice President-Global Delivery & Business Operations
Ensure and manage delivery of customer commitments - Service Levels & quality of Service Delivery
Customer Relationship Management – drive follow up, urgency, and client first culture working alongside engagement teams; focus on creating success in new opportunities and sustaining success in ongoing ones; handle escalations in an appropriate way with focus on client retention
Resource Management – Resourcing, forecasting, utilization, efficiency & attrition management
People management – focus on retention, upskilling, competency development
Financial – Provide inputs on costs needed to appropriately estimate pricing, manage overall finance for the verticals
Experience-
18+ years of extensive experience in service delivery and management
Experience in Digital Marketing is highly desirable
Minimum 8 – 10 years experiencing managing a group of 300+
Experience in managing multiple stakeholders and international stakeholders/clients
Demonstrated skills and abilities managing and improving service delivery metrics
High level of initiative and self-motivation
Must quickly adapt to and adopt change
Demonstrated experience in making a difference to the employer and the clients
Functional Skills
Strong Delivery & Services Management experience
Must be a quick learner and be quick on his/her feet
Work with a sense of purpose and urgency
Exposure to External Audit / Certification
Exposure to quality processes and Project Management fundamentals
Must be able to scale with a rapidly growing organization
Behavioural Skills: (Includes leadership)
High degree of customer focus, thinks customer first
Presentation and executive presence
Assertive & Passionate People Management Skills
Ability to work through multiple internal stakeholders
Initiative and Tenacity
Dependability and accountability
Integrity and Work Ethics
Desired candidate must possess the below:
Proven ability to work with and present to end customers
Proven ability to work collaboratively with sales and service teams in different locations
Proven ability to drive change
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Our IT Project Managers are responsible for assisting various tasks throughout the project lifecycle. Being a central liaison between all project stakeholders consisting Executive Board, Developers, and QA, they makes sure that we do not miss any deliverables from the schedule.
Curious about your work?
- Processing new projects that come in from the client.
- Attending calls/meetings with the client’s teams as needed.
- Determining work flow, steps and timelines for all projects.
- Assisting in the creation of documentation and reports such as project overviews and communicating the same to various internal stakeholders.
- Maintains ongoing daily communication with other departments and resources regarding project status.
- Ensuring each project flows within the timeline, receives checks, and is completely ready for delivery on time.
- Providing timely updates to the client side
Who will you work with?
Everyone, in a way! At SimplePlan, ours is an intentionally flat setup — you will be working directly with team leads, execution heads as well as team members across the length and breadth of the agency.
Who are you?
We're looking for someone who is passionate about scaling teams and working with groups of people towards a common objective — someone who:
- has 0-1 year of experience in Website Projects
- has a tech bachelors' degree
- is proactive as we care deeply about what we do & when we see opportunities/problems, we act
- is good on getting on and doing things
- is clear, concise and precise with a lot of documentation
- has an ability to communicate effectively and professionally with clients
You'll fit right in if:
- you really care about nurturing a delightful team environment
- you possess excellent active listening, presentation and communication skills
- you enjoy solving problems
- you have an innate sense of ownership when it comes to work
- you enjoy discourse on people and operations management
- you enjoy close collaboration with cross-functional teams and individuals from different backgrounds
- you are good with people and to people - whether it’s your fellow team leads, or those who help run SimplePlan behind the scenes
You won't fit right in if:
- you default to waiting for instructions rather than figuring things out yourself
- you are disinterested in being on top of everything
- you would rather keep quiet than speak up in a meeting
Job description
About Kofluence:
Kofluence is a start-up positioned as “Adwords for Social Media Influencer Marketing''. Led by Online gaming leaders/ IIM Alumni, Kofluence has developed a technology platform where brands can reach out to their audience through micro-influencers. At Kofluence, you get an opportunity to create stuff from scratch. So, if you see yourself as curious, ambitious, innovative and perennially hungry for growth, this is the place to be!
Overview:
We are looking for the position of Account Manager. Selected person will take end to end ownership of accounts to ensure brands collaborate with Kofluence consistently delivering value and exceeding expectations.
As a BD - Account Manager,
You Get:
• Amazing colleagues to work with
• A great office with a cool culture
• Work-from-Home option
• The freedom to do things and take decisions with logical reasoning
Your Responsibilities:
- Complete ownership of new business development process from strategy to execution
• Own and deliver quarterly/annual order booking target
• Create and execute brand communication campaigns, build & strengthen the brand's equity over a period of time and drive adoption rates for the brand
• Create and leverage synergies across partners in overall ecosystem to maximize and sustain revenues
• Own and lead end to end Sales process from lead generation, lead qualification, Proposal submission, Contract Negotiation and Closure
Our client is an IoT-enabled startup that helps businesses optimize and digitize their logistics operations. It is effectively streamlining a highly unorganized logistics space with a blend of cost-effective hardware and intelligent software and analytics.
Some of India’s renowned brands like Myntra, Flipkart, Philips, Xiaomi and others have used this innovative SaaS platform to successfully eliminate uncertainties in their supply chain.
Founded by a team of IIT Kharagpur dropouts, this Bengaluru-based location intelligence company has raised funding from angel investors of IP Ventures. It has over 100 customers and has already tracked lakhs of trips.
This platform is disrupting the supply chain & logistics operations of businesses which is heavily reliant on manual methods.
As a Enterprise Account Manager, you will be responsible for building long-term relationships with our enterprise customers.
What you will do:
- Helping customers through email, phone, online presentations, screen-share and in-person meetings
- Ensuring the timely and successful delivery of our solutions according to customer needs and objectives
- Upselling company's new products to the clients and increasing the average revenue per client
- Travelling to the clients' location and understanding their day-to-day logistics problems and designing a solution around the same
- Coordinating with the clients, product team for the constant development of new products
Desired Candidate Profile
What you need to have:- Proven account management or other relevant experience
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
- Experience in delivering client-focused solutions based on customer needs
- Excellent verbal and written communications skills
- Critical thinking and problem-solving skills
- Ability to prioritize among competing tasks
- Experience in the Logistics Industry would be preferred
Summary
At Emipro, Project Manager will be responsible for assisting our customers with the design and deployment of their Odoo ERP based Strategic Sourcing solutions. As functional experts, they will help lead the customer in the GAP analysis, design, build, testing and deployment of their business needs and associated business processes while providing project planning and management services.
Job Responsibilities
- Manage all aspects of Project life cycle to facilitate successful delivery to the executive team
- Ability to drive the overall Project Delivery to a successful conclusion requiring strong Project & Resource Management/Allocation skills coupled with a good Technical Background. Success will be measured by on-time, error-free delivery, with high satisfaction from Emipro’s Enterprise Customers or Business Team
- Can able to map the end user requirement with standard functionalities available in Odoo ERP
- Develop and Oversee detailed project plans
- Coordinate with Emipro’s cross Functional ERP Experts and Organize Sprint Planning, Daily Stand-Ups, and Review Meetings for Technical Team
- Identify, analyze and recommend business systems solutions to Emipro management having a broad business impact
- Establish detailed project plans and metrics, work plans, schedules, resource plans, and status reports
- Identify ERP project risks and develop risk mitigation plans
- Provide project leadership, work direction and feedback
- Present formal presentations and executive summaries to senior management to provide recommendations and status updates
- Can assist with 360-degree aspects of an ERP Project deployment including (but not limited to): Business Process Configuration, Documenting current and future process flows and business rule configuration, User interface configuration, External system integration (if required), User and supplier set-up, Training to and Building the Team
- Manage conflicts, ensuring everyone involved is working together effectively towards successful Implementation
Required Skills
- Total experience of 5+ years having strong project/customer management experience with at least experience of handling 10+ Team members at a various hierarchical level
- Excellent written and verbal communication skills required
- Proven problem-solving skills demonstrated through professional experience
- Expert level functional knowledge of various Business concepts like Supply Chain Management, Logistics, Procurement, Inventory, CRM, Sales & Purchase, Manufacturing & Accounting
- Demonstrated ability to learn, utilize and train customers on systems, features, and functionality for relevant products/solutions
- Proven decision-making ability and prioritization skills to balance conflicting demands across the project
- Strong Techno Functional Skills and minimum 2+ Years of Experience of working with at least one famous ERP system like SAP, Oracle ERP, Odoo, Microsoft Dynamics, Salesforce or any other similar software systems
- MBA is preferred but not mandatory
- Successful ERP Implementation experience with at least 3 Full Lifecycle End to End Implementation in any other well known ERP Systems
- Excellent Team Player, Meticulous, Self-Motivated & Self Starter
- Ready to work round the clock as per the situation demands
- Stress handling & Leadership Qualities
- Thorough understanding of Risk Management and its implications
We are looking for a Technical Project Manager to oversee the successful execution of projects which involve deep integrations of various systems. This TPM should be able to identify the complete requirements of all involved stakeholders and identify the technical solution with a clear breakdown of tasks required for successful completion of the project.
Responsibilities:
- Create clear requirement documents for both new projects and changes on existing technical projects
- Identify business risks and points of failure in ongoing projects
- Plan and manage releases with all the system providers
- Troubleshoot any system failures on current projects
Requirements:
- Candidate must be from IIT.
- Candidate must have knowledge on Agile and Scrum.
- 4+ Years of total experience with atleast 2+ years in project management
- Understanding of data pipelines.
- Prior experience or knowledge on IT/Telephony Systems
- Excellent interpersonal and communication skills.
- Ability to multitask - excellent planning and time management skills
- Excellent leadership abilities.
- 10+ years of experience in entire gamut of Accounts
- Regular accounting and periodical finalization
- Internal financial controls, systems & processes implementation, fine-tuning & adherence
- Decent Communication Skills and close interactions with all the Depts
- Budgeting, cash flow & MIS besides responsible for all statutory compliances which includes Taxation
- Immediate joiners are preferred
Location: Bengaluru
CL7 budget 35-37Lacs
2007- 2010 pass out
Qualification:
Desired Skills and Qualifications:
• Chartered Accountant with 7 - 10 years of post-qualification experience in external or internal auditing, preferably in Big 4 or a global organization.
• Highly motivated and self-driven with limited guidance from the supervisor and provides appropriate direction to the Internal Audit staff.
• Experience in leveraging advanced data analytics in all phases of the audit lifecycle. • Excellent people management, mentoring, and project management skills.
• Strong working knowledge of financial, operational, compliance, and systems auditing techniques. • Strong verbal and written communication, report drafting, and presentation skills, and proficiency with the English language.
• Ability to think outside the box and challenge the status quo
• Must be able to work in a dynamic and fast-paced environment with flexibility to adjust to time zones.
• Additional relevant professional or technical certifications (CIA or CFE) is preferred.
• Readiness for domestic and international travel.
Job description:
Internal Audit Manager – Finance & Operations
The Internal Audit Department provides the Audit Committee of the Board of Directors with an independent and objective assessment of the reliability and integrity of financial and select operating information, the effectiveness and efficiency of Accenture plc and its consolidated subsidiaries’ (the “Company”) systems and internal controls, and compliance with the Company’s policies and procedures. Internal Audit also provides advisory services designed to add value and improve the Company’s operations through bringing a systematic and disciplined approach to evaluate and improve the effectiveness of risk management, controls, operations, and governance processes.
The Work:
• Participate in the creation and execution of the risk-based audit plan, reporting results to Accenture Leadership and the Audit Committee of the Board of Directors.
• Conduct a wide-ranging scope of audits with an emphasis on assessing emerging areas of risk including revenue recognition, contract accounting, compliance, fraud, operations and outsourcing.
• Responsible for end-to-end audit oversight including scoping, staffing, planning, fieldwork, workpaper documentation, leading audit meetings, reporting, and follow-ups; ensuring that methodologies governing internal audits are followed.
• Leverage the power of advanced data analytics and automation techniques to achieve comprehensive risk coverage and deliver high-quality audit results.
• Through advisory services, work with our business partners to help them proactively identify and manage risk in new technologies, new go-to-market offerings, and critical corporate initiatives.
• Shape the future of the Accenture Internal Audit through involvement in operational excellence and best practice initiatives.
• Ensure your technical skill set and business acumen stay current and relevant through participation in our robust training program.
• Through interaction with clients and team members, develop strong professional relationships that foster trust and collaboration and, as a leader, set a solid example for the staff.
• Keep abreast of company policies and procedures, current developments in accounting and auditing professions.
• Supervise and work with a multinational team and flexibility to work across time zones.
Role and Responsibilities
- Voice of the customer - Understanding the voice of the customer to ensure that the platform/platform capabilities are delivered according to the expectations.
- Customer Success - Work closely with the Customer Success Team to ensure that timely delivery and issue resolution for the customers.
- Internal Stakeholder Manager - Work with the Development, QA, and DevOps to define the delivery plan and allocate tasks.
- Delivery of Platform/Platform Capabilities - Tracking, monitoring, and evaluation of the end to end technical delivery.
- Internal and External Communication - On-time and crisp communication with internal and external stakeholders.
- Documentation - Management and maintenance of the required documentation for the technical delivery.
- Reporting - Creating and sharing important data-driven reports to internal and external stakeholders.
- Team Management - Manage a team of product and business analysts.
Skills & Experience
1. Bachelors or Master degree in computer science.
2. Prior experience as a programmer is a must.
3. 3+ experience as a Technical Project Manager is required.
4. End to end understanding of cloud-based platform delivery.
5. Good understanding of the LAMP/MEAN/MERN stack.
6. Strong experience with the Agile Delivery Model is a must.
7. Understanding of AWS/Azure/GCP will be preferred.
8. Exposure to various Project Management tools is a must.
9. Experience in the BFSI industry will be a plus but it is not mandatory.
10. Excellent written and verbal communication skills are a must.
- Creating and processing invoices
- Cross-checking invoices with payments and expenses to ensure accuracy
- Managing a company's accounts payable and receivable
- Sending bills and invoices to clients
- Tracking organization expenses
- Processing refunds
- Working with collection agencies on overdue payments
- Communicating with clients regarding billing and payments
- GST returns
- TDS knowledge
- Tally Proficient