Vice President-Global Delivery & Business Operations
at World’s leading specialist marketing and media services
Ensure and manage delivery of customer commitments - Service Levels & quality of Service Delivery
Customer Relationship Management – drive follow up, urgency, and client first culture working alongside engagement teams; focus on creating success in new opportunities and sustaining success in ongoing ones; handle escalations in an appropriate way with focus on client retention
Resource Management – Resourcing, forecasting, utilization, efficiency & attrition management
People management – focus on retention, upskilling, competency development
Financial – Provide inputs on costs needed to appropriately estimate pricing, manage overall finance for the verticals
Experience-
18+ years of extensive experience in service delivery and management
Experience in Digital Marketing is highly desirable
Minimum 8 – 10 years experiencing managing a group of 300+
Experience in managing multiple stakeholders and international stakeholders/clients
Demonstrated skills and abilities managing and improving service delivery metrics
High level of initiative and self-motivation
Must quickly adapt to and adopt change
Demonstrated experience in making a difference to the employer and the clients
Functional Skills
Strong Delivery & Services Management experience
Must be a quick learner and be quick on his/her feet
Work with a sense of purpose and urgency
Exposure to External Audit / Certification
Exposure to quality processes and Project Management fundamentals
Must be able to scale with a rapidly growing organization
Behavioural Skills: (Includes leadership)
High degree of customer focus, thinks customer first
Presentation and executive presence
Assertive & Passionate People Management Skills
Ability to work through multiple internal stakeholders
Initiative and Tenacity
Dependability and accountability
Integrity and Work Ethics
Desired candidate must possess the below:
Proven ability to work with and present to end customers
Proven ability to work collaboratively with sales and service teams in different locations
Proven ability to drive change
Similar jobs
Company Cashflo
Salary: Upto 60LPA
ESOPs
Exp: 5-8Y
We are looking for someone who loves a challenge, is ambitious, super tenacious, and
persistent. S/he is a self-starter, thrives in a dynamic, small start-up environment, has a knack for
understanding customer needs, and loves to get sh*t done! If you check these boxes - we want
to talk to you!
Responsibilities:
Work closely with the Founder/CEO and to define and build the CashFlo platform
Identify customer problems, and latent needs & devise a product roadmap
Communicate and evangelize product output through low-fidelity designs
Collaborate with Sales and Customer Success to understand and eliminate obstacles to
adoption and usage
Work with Marketing to bring new features to life on various communication touchpoints
Collaborate with engineers and designers to arrive at detailed solutions to problems
Execute
Own the roadmap for one or more parts of the product
Work with engineering and design to plan launch scope
Together with engineering and design, break-down scope into launch iterations
Deliver product features as per timelines
Requirements:
Strong communication (written & verbal) and interpersonal skills
You should have worked at a startup or started your own company that shipped a product
An engineering / technical background that will allow you to reason about product
trade-offs and make good choices without significant input from engineers
At least 5 years of experience in a Product Management role
Attention to detail - great products are all about the details
Passion for getting the job done - A combination of grit, hustle and problem-solving skills
to deliver results on time
Prior exposure to the Fintech landscape and understanding of trends in financial services
Female candidates Only
Location - Bangalore
Experience - 10+ Years
5 Days Working(Hybrid)
- Strong experience in MEAN stack technologies
- This role will primarily be leading/mentoring Application Development, Database, and Testing teams
Brief Job description
In order to successfully create world-class pricing products you will need to bring rock-solid back-end skills, micro-service architecture experience and a passion for leading high-performing Agile developer teams.
What you will do
….
Basic Qualifications
- 8+ years of experience as a software developer with a clear history of technical excellence, depth and leadership
- At least 5+ years of experience in managing software development with a strong track record of on-time delivery for large, cross-functional projects
- Experience with hiring, attracting, motivating, coaching, retaining and developing engineers and their leaders.
- Experience with scalable API development and REST services
- Excellent communication, adaptability and collaboration skills
- Bachelor’s degree in Engineering, Computer Science or related field
What You Can Do To Stand Out
- Experience with modern development technologies/languages and cloud-native development
- Proficiency with SQL, data processing and supporting architectural patterns
- Background in Containers (Docker, Kubernetes, Mesos, etc.)
- Automated test, build deployment tools, continuous integration
Responsibilities:
.Create exclusive distributors, exclusive super stockiest and business associates for the company towards business growth.
.Guide, coordinate and make strategic marketing plans for the sales team working under his jurisdiction.
.Finding and developing new markets and improving sales.
.Keep abreast with stock reports, inventory, product orders, re-order etc.
Requirements:
.Bachelor's degree in business, marketing or a related field.
.Experience in sales, marketing or related field.
.Strong communication skills.
.Excellent organizational skills.
.Proficient in Word, Excel, Outlook, and Powerpoint.
Responsibilities:
- Generate leads and cold call prospective Partners (Sub-Brokers).
- Arrange business meetings with prospective Partners and work on Partners activation & Client network development
- Advising Partners/Clients to build a strong portfolio into equities.
- Providing the advisory regarding the strategies for securities investment.
- Strive to achieve business targets as per assigned portfolio
- Upsell/Cross sell through Partners.
- Arrange periodical Partner Meets for New Acquisition and generating leads for prospects.
- Have a good understanding of our products and be able to advise others about them
- Interact with partners for product training, advisory to keep partners active & increase revenue.
- Understand and resolve partner query end to end in coordination with technology team.
- Handling Partner Advisory and AUM.
Checklist:
- 1-3 years’ experience as a business development manager, sales executive or a relevant role in BFSI industry
- Basic Knowledge of Equity & Derivatives
- Prior experience of sales of financial products is a must
- Strong Market Understanding and proven sales track record.
- Candidate must have excellent communication skills and negotiation skills.
- Proficient in MIS reporting and other MS-office utilities
- Ability to build rapport
- Confident with a dynamic personality
Vyapar is a business accounting software (android and windows) that simplifies the process of
managing a business for millions of Indian MSMEs. The software allows users to create business transactions, share them with their customers, manage their inventory, keep track of their receivable/payable and manage end-to-end taxation.
Who uses Vyapar?
Vyapar is used by almost every type of business in India, be it retailers, distributors, Wholesalers, Manufacturers or Service Professionals. The horizontal approach towards building Vyapar allows every business to fit it into our Use case and manage it efficiently. From a small garage service center to a multi-outlet grocery store, Vyapar is
built for and used by almost the entire breadth of business types in India. As far as numbers go, Vyapar has been installed by almost 1 crore businessmen across the country
What is the role about?
Job Description:
Conduct regular Call audits for the Agents.
Create quality measurements to track improvement in Agents.
Execute quality improvement activities.
Adhere to support quality and standards.
Ensure Services meet customer expectations and demand
Reports creation and documenting agent’s performance.
Work closely with the team to improve calling standards.
Education and Experience
Min- 12th Pass
Proficient in relevant computer applications
Required language proficiency, especially Hindi and English
Good Communication
Key Competencies and Skills
Strong problem-solving abilities in technical and accounting basics.
Patience/ Soft Skills
Diligence
Problem analysis and problem-solving
Team player with the ability to work with minimal supervision
About Card91
Card91 is simplifying business payments by providing a plug and play issuance infrastructure to businesses for domestic and cross-border payments. Our full stack platform enables businesses to gain control and visibility into their payment flows, controlling the entire payment lifecycle from onboarding, to issuance, to transaction and data reconciliation. The platform aims to provide holistic solutions around payment issuance and distribution management. Our deep focus in payments will help us in bringing new issuance formats as well as technologies to businesses.
The company has been founded by seasoned technology entrepreneurs who have founded successful companies like Myntra, Mastiff Tech earlier. Headquartered in Bangalore, with presence in Mumbai and NCR, Card91 aims to disrupt the payment infrastructure space in the issuer-processor segment.
About the role
Our core issuance and processing system runs on Java. This system is responsible for powering the card issuance and management user experience as well. We are using Spring Boot stack for building our services.
The issuance backend team will be a small team of 2-4 developers, with a meaty responsibility to bring the user experience to life. It will be a hands-on role where every member of the team enjoys writing high quality code, and thrives on each other's experience.
If the following broad attributes sound like you, we would love to talk to you
-
4-6 years experience in backend services in Java.
-
Strong understanding of relational databases.
-
Ability to develop clean data models for complex problem domains.
-
Pragmatic approach to architecture and design - knowing when it is ok to deviate from
said best practices in the interest of practicality.
-
Above average writing and communication skills in English. Enjoy writing crisp and understandable documentation.
Why you should join
-
You enjoy working in smaller teams. We are a startup, and we believe that smaller teams are a super-power. There is lesser management overhead, and more talk about the work that matters.
-
You care about end-user and developer experience - and how the backend impacts that. Working backwards from what the user experience demands, rather than giving up to the path of least resistance.
-
We pay well (above market average). We are sufficiently capitalised by some prestigious investors in the Fintech space and we are looking at the long game. It is a fun and exhilarating journey ahead and we look forward to having some great team mates!
- Bachelor’s degree in Computer Science, Software Engineering, or a related discipline
- 4+ years experience working in an IT environment
- 4+ years of Object-oriented design, functional programming
- Node JS API Development (Firebase API development is a plus)
- Angular or VUE or React JS Front end Development (VUE Js Experience is a plus)
- HTML / CSS responsive development
- Experience using any database
- Experience developing in an Agile / SCRUM Environment
- Experience developing mission-critical applications
- Strong business and technical acumen
- Excellent verbal and written communication skills
Responsibilities
• Translate business requirements and use cases into functional applications.
• Design, build and maintain efficient, reusable, and reliable Ruby and Golang code.
• Review, test, and verify code for adherence to quality and security standards.
• Ensure the best possible performance, quality, and responsiveness of the applications.
• Help maintain code quality and organization.
• Develop user-friendly web applications using React
• Build marketing-related features
Requirements
• You've got 4+ years of development experience.
• You've worked with frameworks like React, Redux, Webpack, etc.
• You're an expert in Ruby, Golang and Rails framework
• You're an expert in writing background tasks, test-driven development.
• Data-driven product development is kinda your thing.
• You're committed to quality, and your code solves more problems than it creates.
ob Purpose :
- To lead Design, Development and Maintenance of Frontend Technology for Viacom18's flagship OTT Platform - VOOT, plan & innovate to deliver best-in class product features, ensuring market leadership and future readiness.
- Head the technology team for Viacom18's flagship OTT Platform - VOOT by enhancing and future proofing the technological infrastructure and capabilities to build a world class product.
Key Responsibilities :
Technological Readiness :
- Strengthen VOOT's technological capability
- Evaluate Frontend technology stacks and choose best in class relevant solutions for business
- Build internal capability for technological functions for future readiness
- Drive technical and technological efficiencies to save cost
Technological Innovation :
- Identify avenues for product enhancement
- Convert relevant ideas to POC (Proof of Concept)
- Act as the technical product owner and work with product management team to deliver features and manage releases and enhancement
- Deliver best-in-class product functionality by minimizing crash rate, reducing improving playback time performance and ensuring maximum device coverage
Collaboration and Partner Management :
- Evaluate and finalize new partners for product enhancement from technical perspective
- Developing technological road maps in collaboration with Product team & external technology partners
- Timely and quality delivery of product/features, including outsourced functionalities and services with no downtime
Resource management of external partners to deliver results
Team management
- Work with the HR partner to create a workforce plan
- Review performance on regular basis
- Ensure optimum levels of engagement through appropriate recognition channels
- Provide inputs on hiring and succession planning
- Identify training needs by using TNA method
Key Performance Indicators :
- Develop best in class product functionality
- Ensure technological readiness for product
- Increase in the number of active daily video viewers
- Application Store rating
- Maintaining a crash rate & Maintain playability above 90%
- No. of new & high quality features rolled out on the platform
Skills : Front End, Android, iOS
We are looking for candidates who are comfortable with -
- P&L preparation
- MIS Reporting
- GST and Taxation
- Income Tax
- Vendor Management
- Reconciliation
- Journal Entries
- Invoicing
- Should be comfortable with Tally ERP and Advanced Excel
Requirements:
- B Com or M Com with a specialisation in Accounting