Vice President-Global Delivery & Business Operations
at World’s leading specialist marketing and media services
Ensure and manage delivery of customer commitments - Service Levels & quality of Service Delivery
Customer Relationship Management – drive follow up, urgency, and client first culture working alongside engagement teams; focus on creating success in new opportunities and sustaining success in ongoing ones; handle escalations in an appropriate way with focus on client retention
Resource Management – Resourcing, forecasting, utilization, efficiency & attrition management
People management – focus on retention, upskilling, competency development
Financial – Provide inputs on costs needed to appropriately estimate pricing, manage overall finance for the verticals
Experience-
18+ years of extensive experience in service delivery and management
Experience in Digital Marketing is highly desirable
Minimum 8 – 10 years experiencing managing a group of 300+
Experience in managing multiple stakeholders and international stakeholders/clients
Demonstrated skills and abilities managing and improving service delivery metrics
High level of initiative and self-motivation
Must quickly adapt to and adopt change
Demonstrated experience in making a difference to the employer and the clients
Functional Skills
Strong Delivery & Services Management experience
Must be a quick learner and be quick on his/her feet
Work with a sense of purpose and urgency
Exposure to External Audit / Certification
Exposure to quality processes and Project Management fundamentals
Must be able to scale with a rapidly growing organization
Behavioural Skills: (Includes leadership)
High degree of customer focus, thinks customer first
Presentation and executive presence
Assertive & Passionate People Management Skills
Ability to work through multiple internal stakeholders
Initiative and Tenacity
Dependability and accountability
Integrity and Work Ethics
Desired candidate must possess the below:
Proven ability to work with and present to end customers
Proven ability to work collaboratively with sales and service teams in different locations
Proven ability to drive change

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The Area Sales Manager – Field Sales is responsible for leading the field sales team, drivinghospital relationships, ensuring business growth, and delivering sales targets in the assignedarea while maintaining strict adherence to company policies and processes.Key Areas of Responsibility: To be versed with relevant product knowledge of the product & services assigned topromote.
To be aware of all competitors & their USP. To provide on-the-job training to the team members for developing them &generating desired results as per the expectation of the company.
To retain the assigned team & be responsible for finding suitable replacement at thetime of attrition.
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Reporting daily activities & follow-up of leads on CRM on daily basis.
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Graduate/Postgraduate in Pharmacy (B.Pharm / D.Pharm) or related field.
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Key duties and responsibilities include
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Job Title: Channel Sales Manager - ERP & CRM Solutions
Location: Mumbai, Hyderabad, Remote
Experience: 4-6 yrs
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4. Experience on optimising all important parameters like network utilization, application size and battery.
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6. Should have used mock frameworks, modular code design and popular design patterns.
Our client is a leading nature-based personal care products company backed by a Private Equity firm. It manufactures and markets Ayurveda/nature-based hair and skincare products under a well-known brand known for its commitment to marry the principles of Ayurveda with the best of natural ingredients to deliver outstanding products to customers across the globe.
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About Simpl
http://getsimpl.com/">Simpl partners with popular online brands and offers their customers the ability to make purchases without paying for them at that very moment.
Over the years, additionally, it has also developed a range of offerings including a one-time checkout feature; Bill Box, which allows customers to automate their recurring expense payouts, and splitting a bill in three parts, to build a “full-stack solution,” said Nitya Sharma, co-founder and chief executive of Simpl, in an interview with TechCrunch.
Some of Simpl’s partners include telecom network Jio Platforms, food delivery service Zomato, pharmacy 1MG, grocer BigBasket and ticketing platform MakeMyTrip.
Know More About Simpl
[ https://techcrunch.com/2021/11/30/india-fintech-simpl-raises-40-million">https://techcrunch.com/2021/11/30/india-fintech-simpl-raises-40-million ]
[ https://getsimpl.com/about-us/">https://getsimpl.com/about-us/ ]
Tech Stack
Must Have
Java 1.8 or later/Golang/Ruby on Rails,
Spring, Spring Boot, Microservices, SQL / NoSLQ , REST APIs , Redis , Kafka, Rabbit MQ, Docker, AWS
Nice To Have
B2B / B2C / Cloud (AWS/ GCP) / SAAS Products , Software Best Practices , REST / GRPC , Domain Driven Design, Event and Message Driven Systems , Data Structures , Algorithms, OOPS, System Design, JUnit, Mockito, Fitnesse, Cucumber, HTML/ CSS / Javascript, Git , Bitbucket, Maven, Asynchronous / Functional / Reactive Programming in Java
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- 7-12 years of relevant experience in building highly resilient, highly scalable systems
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