Vice President-Global Delivery & Business Operations

About HighLevel:  

HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.

Our Website - https://www.gohighlevel.com/

YouTube Channel - https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g

Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/

Our Customers:

HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 450K million businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.

Scale at HighLevel:

We work at scale; our infrastructure handles around 30 Billion+ API hits & 2 Billion+ message events monthly and over 25M views of customer pages daily. We also handle over 200 Terabytes of data across 5 Databases.

About the Role

We are looking for a strategic and visionary Engineering Manager of AI to lead our cutting-edge Generative AI initiatives. In this role, you will oversee multiple AI teams, drive innovation, and ensure alignment with business goals. You will focus on building robust AI solutions and scaling AI-driven products to meet diverse customer and business needs, all while maintaining a strong emphasis on people management and team development.

Team-Specific Focus Areas:

Conversations AI

-Develop AI solutions for appointment booking, forms filling, sales, and intent recognition

-Ensure seamless integration and interaction with users through natural language processing and understanding

Workflows AI

-Create and optimize AI-powered workflows to automate and streamline business processes

Voice AI

-Focus on VOIP technology with an emphasis on low latency and high-quality voice interactions

-Fine-tune voice models for clarity, accuracy, and naturalness in various applications

Support AI

-Integrate AI solutions with FreshDesk and ClickUp to enhance customer support and ticketing systems

-Develop tools for automated response generation, issue resolution, and workflow management

Platform AI

-Oversee AI training, billing, content generation, funnels, image processing, and model evaluations

-Ensure scalable and efficient AI models that meet diverse platform needs and user demands

Roles & Responsibilities

People Leadership and Team Development

-Mentor and coach senior engineers, fostering a culture of learning and growth

-Lead performance evaluations and provide constructive feedback to ensure career development

-Build and maintain a resilient, high-performing team capable of delivering AI innovations at scale

Execution & Strategic Delivery

-Lead long-term project planning and execution strategies, setting clear milestones and deliverables

-Drive process improvement by implementing efficient patterns, frameworks, and systems

-Ensure teams are set up for high performance and fast-paced, flexible delivery

Product and Technology Oversight

-Oversee the development and scaling of AI-driven products, maintaining high engineering and product quality

-Drive innovation in AI, ensuring that the solutions meet evolving business and customer needs

Business Alignment and Vision

-Collaborate with cross-functional teams to define product strategy and business goals for AI technologies

-Design open, flexible architectures that anticipate future business needs and scalability challenges

Qualifications

-Proven experience in leading large-scale AI-driven projects and teams

-Expertise in large-scale conversational agents and response evaluation frameworks

-Deep understanding of retrieval-augmented generation (RAG), including knowledge graphs, chunking, and reranking strategies

-Extensive experience with Node.js 

-Bachelor’s degree or equivalent in Engineering, Computer Science, or a related field

-7+ years of engineering experience, with at least 2+ years in leadership or management roles

-Strong leadership, communication, and problem-solving skills

EEO Statement: 

At HighLevel, we value diversity. In fact, we understand it makes our organisation stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities, and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences while providing excellent service to our clients and learning from one another along the way! Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Seeking passionate Software Engineers having 2+ years of experience in Ruby on Rails.

• Excellent verbal & written communication skills. And you enjoy collaborating with others
• 1+ year of experience with Ruby on Rails or other Ruby frameworks
• Sound knowledge of object-oriented programming concepts and design patterns
• Strong knowledge of relational database concepts, PostgreSQL, MySQL, etc.
• Working knowledge of Javascript, DOM, CSS, HTML
• Strong experience with Git versioning systems

• Experience with modern Javascript libraries, frameworks & its ecosystem will be a huge plus. Example: React.js / Ember.js / Angular.js / Vue.js etc.
• Experience with Micro-service Architecture, Service Oriented Architecture (SOA), GraphQL, and REST APIs will be a huge plus
• Working knowledge or understanding of the SaaS ecosystem will be a plus
• Contribution to open source projects, have participated in some technical community or meetups or interest group or have written or spoken in public about their technical ideas
• Inclination to develop your own gems or reusable components or libraries

• We're a remote-friendly and calm company
• We use the latest and powerful hardware for software development
• We are heavy on extreme programming and agile methodology. Our DNA is engineering practices like TDD, CI, CD, Code reviews, Pair programming, etc
• We love to collaborate and contribute to open source projects (https://www.github.com/kiprosh">Kiprosh Github)
• We encourage and help you to blog about your development experience with the rest of the world. (https://blog.kiprosh.com/">Kiprosh Engineering Blogs)
• Our dedicated CoE (Center of Excellence) group ensures that company-wide we all achieve excellence in the area of our interest, learn the latest and greatest, and keep sharing product & technology topics regularly across the organization
• Company-wide, we conduct monthly events to have fun together as a One Kiprosh team.
• We are big on rewards and recognition. We celebrate spotlight awards every quarter. We have yearly award ceremonies and celebrations. (https://www.linkedin.com/company/kiprosh">Kiprosh Linkedin Page)
• We have company-wide outings twice a year (but pause for a year since March 2020 due to Covid19 pandemic)
• We are a passionate group of humble, kind, and fun-loving individuals

We are seeking a dedicated and skilled Qualitative Research Professional with a minimum of 1-3 years of experience in market research. In this role, you will be responsible for assisting in the planning, execution, and analysis of qualitative research studies to provide valuable insights for our organization. If you are passionate about qualitative research and eager to contribute your expertise, we encourage you to apply. 

Note: should be Delhi or Noida Based, it will be on-site job 

Responsibilities: 

• Assist in the design and execution of qualitative research projects, including in-depth interviews, focus groups, and surveys, conducted globally. 
• Contribute to the development and refinement of research protocols, questionnaires, and discussion guides. 
• Participate in respondent recruitment efforts, ensuring diverse and representative samples. 
• Conduct interviews, assist in facilitating focus group discussions, and help with data collection. 
• Support the analysis and interpretation of qualitative data to extract meaningful insights. 
• Collaborate with senior researchers and cross-functional teams to integrate qualitative findings into decision-making processes. 
• Stay informed about industry trends and best practices in qualitative research. 
• Adhere to ethical research standards and data privacy compliance. 

Qualifications: 

• Bachelor's or Master's degree in a relevant field 
• Minimum of 1-3 years of experience in conducting qualitative research within a market research context. 
• Strong interpersonal and communication skills to assist in participant engagement. 
• Effective written and verbal communication skills. 
• Capacity to work effectively both independently and as part of a team. 
• Attention to detail and the ability to think analytically. 
• Understanding of research ethics and data protection regulations. 
• Basic knowledge of qualitative research methods, with a willingness to learn and grow in the field. 

Preferred Qualifications: 

• Previous experience working in a market research setting. 
• Experienced in execution of projects globally in all markets. 
• Covered all segments- B2C, B2B, Healthcare 
• Familiarity with quantitative research methods and survey design. 
• Proficiency in using survey and interview platforms. 
• Familiarity with data collection and transcription tools. 
• Contributions or involvement in previous qualitative research projects. 

This is a full-time on-site position that offers opportunities for professional development and career advancement. If you have a passion for qualitative research and wish to contribute to our organization's success, please apply with your resume detailing your relevant experience and qualifications. 

Designation: Assistant Sales Manager (Back office sales) 

Location: A-10/4, MIDC Butibori, Nagpur – 441122, Maharashtra, India.

Responsibilities:

·        Responsible for entire target-based Sales of Shinex Mosaics for your assigned region.

·        It will be a Back Office Sales Job.

·        He/She will have to call the Prospective Clients and finalize the order.

·        He/She will have to build and maintain good working relationships with customers like

the Architects, Builders, Developer and Swimming Pool Contractor

·        To generate new leads while maintaining a relationship with existing clients.

·        Will be responsible for the entire target-based sales for his/her assigned region.

·        To provide complete information, guidance and support to the clients hence enhancing the relationships.

·        Identifying opportunities and strategies to increase sales.

Required Experience:

·        Education Qualification: MBA in Sales and Marketing

·        Experience: Minimum 6 months of experience required

·        Must have experience in Sales and should have excellent communication skills and convincing power.

·        Must have excellent problem-solving skills

·        Salary: INR 3.72 - 4.32 LPA (AC Bus Facility Available) + Incentives

NOTE: Incentives are over and above the mentioned CTC and they will be given separately

Job Role - Interfacing Executive

Location - Pune

Responsibilities:

• Provide service and customer support during field visits
• Follow discussed schedule and execute accordingly
• Manage all on-site installation, repair, maintenance, and test tasks
• Diagnose errors or technical problems and resolve them with a guided approach,
• Follow regular reporting to the manager
• Document processes where required
• Follow all company's and department's field procedures and protocols
• Cooperate with the technical team and share information across the organization
• Comprehend customer requirements and make appropriate recommendations/briefings
• Build positive relationships with customers

Requirements

• 1-3 years experience in field support
• Ability to troubleshoot, test, repair and service technical equipment
• Excellent written and verbal communication ability
• Ability to work flexible shifts and adapt to changing work schedules
• Familiarity with mobile tools and applications
• Strong multi-tasking and organizational skills

About CrelioHealth:

CrelioHealth (formerly LiveHealth) is an IT product company in the Health care domain. We are an almost decade-old IT product organisation.

We are a flourishing, Open & Flexi culture organisation with a youthful team. We are a group of young enthusiasts who are passionate about building the best line of products in healthcare diagnostics. Our product is LIMS & CRM used for Pathology Labs & Hospitals.

Our Product -

1. CrelioHealth LIMS - Web-based LIMS (Laboratory Information Management System) and RIS (Radiology Information System) solution for automating your processes & managing the business better
2. CrelioHealth CRM- Patient booking and engagement tool to take patient experience to the next level.
3. CrelioHealth Inventory - Online platform to manage your lab inventory, stock, and purchases

Org link - https://creliohealth.in/

We are voted as the #14 rank in G2’s List of Best Software Sellers for 2021.CrelioHealth (formerly LiveHealth) is a cloud-based LIS and RIS solution that enables Laboratory staff, doctors, and patients to easily access and manage medical information using the same platform. Find out more at https://creliohealth.com/ or get updates on https://blog.creliohealth.in CrelioHealth for Diagnostics

Blog - CrelioHealth for Diagnostics

Experience in programming Embedded C applications.

• Strong development experience in embedded C and RTOS

• Strong debugging skills

• Embedded development tools and methodologies

• Version Control Systems – Clear Case / RTC /GIT

Should have detailed knowledge on microcontrollers / microprocessors

Should have detailed knowledge on Battery Electric Vehicle Powertrain (BEV), Fuel Cell and H2-Motor

Should have detailed knowledge in powertrain function development for BEV, Fuel Cell and H2-Motor 

Strong development experience in MATLAB for powertrain function development

Strong development experience in CAN / LIN /Flexray / UDS / KWP, SPI communication protocols

Knowledge in tools like CANalyser / CANoe, CANDiva, CANstress, CANDELA studio, Lauterbach

Experience in scripting languages like Shell / Perl / CAPL / Make etc.,

Experience in using tools like Logiscope / Function Generator / Oscilloscope, etc

Experience in configuration management & defect tracking tools

Automotive domain and powertrain systems knowledge a plus

Ability to work as part of a dedicated project team and independently

Strong communication and interpersonal skills.

Must be a self-starter.

Role and responsibilities:

• Develop recruitment goals and objectives.
• Develop sustainable recruiting strategy based on our goals and needs.
• Source passive candidates
• Search resume databases for the most fit candidates
• Communicate with Hiring Managers
• Determine the effectiveness and success of current recruiting plans and strategies.
• Write and proofread job descriptions.
• Recommend new sources for active and passive candidate recruiting.
• Build talent networks to find qualified active and passive candidates.
• Use multi-channel approach to recruit.
• Evaluate which sources bring best candidates.
• Identify key recruiting KPIs.
• Plan and implement a Recruitment Marketing and Employer Branding strategy to attract high quality applicants.
• Review applicants to evaluate if they meet the position requirements.
• Interview candidates following company's rules and regulations.
• Adhere to laws, rules, and regulations.
• Adhere to personal data privacy regulations.
• Responsible for end-to-end recruitment activities.
• Responsible for hiring decisions Offer Negotiation / DOJ negotiations / Notice period Negotiations with candidates.
• Rich experience in technical/Non-technical hiring across all levels (junior, middle & senior)

Skills:

• Proficiency with JavaScript and HTML5
• Minimum 2+ years of hands-on experience with AngularJS and Angular Frameworks
• Experience with Java, JSON, Spring Boot and Hibernate 
• Experience with MYSQL databases
• Familiarity with Linux environments
• Experience with GIT 
• Hands on experience with AWS S3 is preferred
• Experience with web servers & application servers such as Apache and Nginx is good to have.

Responsibilities: 

• Design and develop client-side and server-side architecture
• Develop and manage well-functioning database
• Implementation of approved user interface
• Design and construction of REST APIs
• Server management and deployment for the relevant environment