Business development intern

Job Title: Senior DevOps Engineer

Location: Sector 39, Gurgaon (Onsite)

Employment Type: Full-Time

Working Days: 6 Days (Alternate Saturdays Working)

Experience Required: 5+ Years

Team Role: Lead & Mentor a team of 3–4 engineers

About the Role

We are seeking a highly skilled Senior DevOps Engineer to lead our infrastructure and automation initiatives while mentoring a small team. This role involves setting up and managing physical and cloud-based servers, configuring storage systems, and implementing automation to ensure high system availability and reliability. The ideal candidate will have strong Linux administration skills, hands-on experience with DevOps tools, and the leadership capabilities to guide and grow the team.

Key Responsibilities

Infrastructure & Server Management (60%)

• Set up, configure, and manage bare-metal (physical) servers as well as cloud-based environments.
• Configure network bonding, firewalls, and system security for optimal performance and reliability.
• Implement and maintain high-availability solutions for mission-critical systems.

Queue Systems (Kafka / RabbitMQ) (15%)

• Deploy and manage message queue systems to support high-throughput, real-time data exchange.
• Ensure reliable event-driven communication between distributed services.

Storage Systems (SAN/NAS) (15%)

• Configure and manage Storage Area Networks (SAN) and Network Attached Storage (NAS).
• Optimize storage performance, redundancy, and availability.

Database Administration (5%)

• Administer and optimize MariaDB, MySQL, MongoDB, Redis, and Elasticsearch.
• Handle backup, recovery, replication, and performance tuning.

General DevOps & Automation

• Deploy product updates, patches, and fixes while ensuring minimal downtime.
• Design and manage CI/CD pipelines using Jenkins or similar tools.
• Administer and automate workflows with Docker, Kubernetes, Ansible, AWS, and Git.
• Manage web and application servers (Apache httpd, Tomcat).
• Implement monitoring, logging, and alerting systems (Nagios, HAProxy, Keepalived).
• Conduct root cause analysis and implement automation to reduce manual interventions.
• Mentor a team of 3–4 engineers, fostering best practices and continuous improvement.

Required Skills & Qualifications

✅ 5+ years of proven DevOps engineering experience

✅ Strong expertise in Linux administration & shell scripting

✅ Hands-on experience with bare-metal server management & storage systems

✅ Proficiency in Docker, Kubernetes, AWS, Jenkins, Git, and Ansible

✅ Experience with Kafka or RabbitMQ in production environments

✅ Knowledge of CI/CD, automation, monitoring, and high-availability tools (Nagios, HAProxy, Keepalived)

✅ Excellent problem-solving, troubleshooting, and leadership abilities

✅ Strong communication skills with the ability to mentor and lead teams

Good to Have

• Experience in Telecom projects involving SMS, voice, or real-time data handling.

• Write clean, scalable code using .NET programming languages.
• Developing the web based software using computer programming languages such as Asp.net, Sql Server, MVC, C# & Entity framework.
• Revise, update, re-factor and debug code.
• Participate as a team member in all phases of S/W lifecycle, including the analysis and design of S/W systems.
• Participate in integrated testing of product/ package.
• Deploying applications on client server.
• Making changes to existing web applications according to the feedback received from the end users or clients.
• Design and develop REST API’s using ASP.NET/C#.

About the brand:

Think9 is a brand co-creation platform that transforms powerful ideas into authentic, profitable, and experience-led brands that can define the future of brands in key consumption categories like fashion and lifestyle; food and FMCG, home and decor and beauty and wellness. We are a team of experienced entrepreneurs, marquee investors, and industry professionals who have expertise and experience in building some of the most popular brands in the country. We partner with passionate entrepreneurs to combine our collective learning and experience with data science, digital ethnography, and technology platforms to build brands that connect to the new generation of Indian consumers.

What you’ll be doing?

• Working knowledge of Shopify platform, as well as exposure to application development and the use of storefront APIs to extend Shopify functionality.

• Strong knowledge of liquid programming language and experience in development and application of custom/bespoke Shopify theme and modify  the pre-existing template(s)

• Collaborating with the UX and UI design teams to produce seamless, robust, and responsive frontend user experiences

• Manage multiple projects simultaneously, and be able to address their specific needs and  requirements at a moment's notice

• Understand business needs that drive project features & functions and provide internal consultation

• Proficiency in and understanding of best practices for HTML5, CSS, JavaScript/jQuery

• Have experience in migrating the e-commerce ecosystem in Shopify, Integrating third-party systems and Shopify supported apps

• Strong understanding of the e-commerce principles and the associated technology/tools

• Comfortable using version control systems (Bitbucket/GitHub)

• The ability to use Shopify Plus features including scripts and flow to best utilize the front and backend capabilities of the Shopify platform in building, launching and maintaining Shopify web-stores

• Strong skills in MySQL, CSS, HTML5, jQuery, JavaScript, Web Services

• Knowledge of additional platforms will be a plus

• Strong Object-Oriented Programming concepts

What you’ll bring?

• Education: Bachelor's Degree in IT, Computer Science, Computer Programming, or a similar field

• 3-5 years of experience developing within the Shopify 

• 3-5 years of experience in front-end technologies including, but not limited to, JavaScript, AJAX,HTML, CSS, SASS, XML

• Strong hands-on experience in daily eComm execution and process optimization

• Interest in staying current and applying the most current best practices

• Able to work effectively in a fluid, fast-paced environment.

Opportunity

As a Technical Support Specialist, you will provide the highest level of support to every customer, through every interaction. You will work closely with other teams (onboarding, customer success, and engineering) to ensure that customer accounts have the technical support necessary to be set up for success. You will manage and troubleshoot third-party integrations, build and use technology resources for the Customer Experience and Solutions team, and act as an escalation point for the rest of the team.

We’re looking for someone who is highly-motivated and detail-oriented. You’re also passionate about people as much as you are about getting your work done. You have a natural fluidity and thoughtfulness to your written and verbal communication with customers. On top of that, you’re incredibly organized, handling multiple responsibilities at the same time without letting a single ball drop. 

Our perfect team member has a customer-first attitude with a strong sense of empathy. More importantly, you have a natural curiosity and aptitude for technology and can quickly learn how to use new tools.

Past experience in technical customer support (email, phone, chat or live) is definitely a plus. If this sounds like you, we’d love to hear from you!

Responsibilities

• You will be the face of QDC, handling inbound interactions through (chat, email, phone and remote session)
• Learn to triage incoming customer inquiries and the process of escalating them by working with various team members to resolve and close tickets in pre-defined SLA.
• Reproduce customer issues and log tickets to be solved by the engineering team.
• Guide users on product features and train them to use it effectively.
• Build and maintain the resources required for technical support. (Walkthrough, set up guides, help tutorials, emails, and video tutorials)
• Take handover from the onboarding team by understanding customers' persona, their pain points, and expectation. 
• Rigorously measure support SLA & metrics and improve it continuously.
• Maintain regular communications with customers about new feature developments and enhancements to the product. 
• Consistently gain product knowledge and work towards improvements on internal processes by identifying the existing bottlenecks.

What you can expect in the next 12 months

Within 1 month

• You should have acquired a good knowledge of the laundry domain, QDC product, and process that we follow.
• Have a one-one chat with every member of the Quick Dry Cleaning team so you get to know everyone well and understand each other.
• You should have gone through at least 3 onboarding and sales experience in the buddy system.
• You should have spent a day at the laundry store to get live hands-on experience.
• You should be able to configure SMS API’s for national and international clients.
• Learn how to access and use all internal tools, including Google Apps, Zoho Desk, JIRA, Sales-IQ, CRM and reverse-shadow in each tool. 
• Shadow other Customer Support Representatives (CSRs) handling inbound interactions, gaining an understanding of common customer inquiries as well as our processes for resolution; demonstrate understanding by completing simple tickets with a CSR shadowing you. 

Within 3 months

• Independently handle hardware integration and support. 
• Become QDC expert through training and customer interaction, building a solid understanding of each feature and best practices for how to use them; handle 80% of all inbound Technical Support interactions without assistance through resolution or escalation; be able to provide creative solutions to users.

Within 6 months

• Maintain a level of customer satisfaction (we measure through CSAT scores) equal to or greater than the overall team average; help maintain all service and support content including process documentation, videos, email macros, training manuals and help articles.

Within 12 months

• Help interview, onboard and train incoming team members.
• Proactively identify, pilot and implement ways to increase efficiency in Technical Support processes; assess results and refine.

What an ideal candidate looks like?

• At least 2+ years of work experience in a customer-facing role such as Customer Support, Account Management, Sales, Corporate Training, etc. 
• Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
• Ability to understand a software product and its nuances very well.
• Experience managing customer interactions effectively.
• Previous B2B SaaS and enterprise software experience.
• Excellent written and verbal communication skills.
• Ready to work in US Shift in the future when required.

What are we looking for?

Attitude

Skills

• Empathy
• Positive Attitude
• Patience
• Organized
• Process Driven
• Coachable
• Metrics Driven
• Attentive and Listening Skills
• Ability to explain in uncomplicated/ simple language

About Quick Dry Cleaning

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in 

• Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adopt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like these.
• Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building value SaaS
• Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

• 3 Billion garments processed through QDC Dry Cleaning Cloud
• 47 countries
• 1000+ Paid subscribers
• 5000+ Users
• All this could be achieved with a nimble team of 20 from our single office in Noida

Why join QDC?

• Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
• Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth it when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
• Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
• Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable in our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience Monday blues rather we have Monday excitement.

DevOps Lead Engineer

We are seeking a skilled DevOps Lead Engineer with 8 to 10 yrs. of experience who handles the entire DevOps lifecycle and is accountable for the implementation of the process. A DevOps Lead Engineer is liable for automating all the manual tasks for developing and deploying code and data to implement continuous deployment and continuous integration frameworks. They are also held responsible for maintaining high availability of production and non-production work environments.

Essential Requirements (must have):

• Bachelor's degree preferable in Engineering.

• Solid 5+ experience with AWS, DevOps, and related technologies

Skills Required:

Cloud Performance Engineering

• Performance scaling in a Micro-Services environment

• Horizontal scaling architecture

• Containerization (such as Dockers) & Deployment

• Container Orchestration (such as Kubernetes) & Scaling

DevOps Automation

• End to end release automation.

• Solid Experience in DevOps tools like GIT, Jenkins, Docker, Kubernetes, Terraform, Ansible, CFN etc.

• Solid experience in Infra Automation (Infrastructure as Code), Deployment, and Implementation.

• Candidates must possess experience in using Linux, Jenkins, and ample experience in Configuring and automating the monitoring tools.

• Strong scripting knowledge

• Strong analytical and problem-solving skills.

• Cloud and On-prem deployments

Infrastructure Design & Provisioning

• Infra provisioning.

• Infrastructure Sizing

• Infra Cost Optimization

• Infra security

• Infra monitoring & site reliability.

Job Responsibilities:

• Responsible for creating software deployment strategies that are essential for the successful

deployment of software in the work environment and provide stable environment for delivery of

quality.

• The DevOps Lead Engineer is accountable for designing, building, configuring, and optimizing

automation systems that help to execute business web and data infrastructure platforms.

• The DevOps Lead Engineer is involved in creating technology infrastructure, automation tools,

and maintaining configuration management.

• The Lead DevOps Engineer oversees and leads the activities of the DevOps team. They are

accountable for conducting training sessions for the juniors in the team, mentoring, career

support. They are also answerable for the architecture and technical leadership of the complete

DevOps infrastructure.

Please note this will be a night shift job.

We seek an ambitious and energetic Business Development Manager to help us expand our clientele. You will be at the front of the company and be dedicated to creating and applying an effective sales strategy. Your goal will be to drive sustainable financial growth by boosting sales and forging strong relationships with clients.

Job Description:

1. To connect with qualified leads from SDRs and your contribution.

2. To establish trust and comfort with the prospect.

3. To understand the requirement of a prospect and to frame that requirement into specifics.

4. Work with BA to document and break the requirement into modules and features.

5. Work with the tech team to gather solution approach and estimation.

6. To consult the prospect on the solution approach.

7. To work with BA to prepare proposal and scope document.

8. To work on contract documents and initiate projects.

9. Develop a growth strategy focused both on new business generation and customer satisfaction

10. Conduct research to identify new markets and customer needs

11. Promote the company’s products/services, addressing or predicting clients’ objectives

12. Keep records of sales, revenue, invoices, etc.

13. Provide trustworthy feedback and after-sales support

14. Build long-term relationships with new and existing customers

Desired Candidate Profile

1. Should have a keen interest in IT products and services.

2. Should understand the IT industry and current trends and practices.

3. Should be a thought leader to provide informed and useful suggestions to prospects.

4. Should be able to comprehend a vague requirement and frame it into a quantified requirement.

5. Should have very good negotiation skills to negotiate not only on price but also on ideas, suggestions, and rebuttals.

6. Should have excellent communication skills.

7. Should have good general knowledge to connect with prospects and establish connections.

8. Should be highly driven by targets.

Job Responsibilities:

• Having a proactive customer support approach
• Testing product features as assigned
• Build & strengthen customer relationships
• Lead scoring and qualification
• Manage incoming chats, emails and handle appropriate follow-up calls and emails
• Address, resolve, and record any customer issues that arise pertaining to business growth, billing, and general account satisfaction
• Demonstrate the value of the platform to our customers every day by providing amazing customer support
• Maintain existing customer success metrics and data as directed

Job Requirements:

• Excellence at Googling stuff and spoken English
• Ability to meet deadlines and decent depth of thought process
• Capable of operating without much supervision while still producing results
• Not being camera shy and great presentation skills
• Motivation to pursue customer success as a career
• Understanding the basics of customer support such as treating customers with respect, empathy, and understanding
• Technical understanding and ability to troubleshoot and resolve technical problems

Note: The applicant should be comfortable with both the timings, Day Shift Timings as well as the US Shift Timings.Shifts will be rotational.

Brownie Points If - You are great at video presentation and love engaging with customers through videos

We are looking for a Data Scientist to analyze large amounts of raw information to find patterns that will help improve our company.
We will rely on you to build data products to extract valuable business insights.
In this role, you should be highly analytical with a knack for analysis, math and statistics.
Critical thinking and problem-solving skills are essential for interpreting data.
We also want to see a passion for machine-learning and research.
Your goal will be to help our company analyze trends to make better decisions.
Responsibilities:

• Identify valuable data sources and automate collection processes
• Undertake preprocessing of structured and unstructured data
• Analyze large amounts of information to discover trends and patterns
• Build predictive models and machine-learning algorithms
• Combine models through ensemble modeling
• Present information using data visualization techniques
• Propose solutions and strategies to business challenges
• Collaborate with engineering and product development teams

Requirements:

• Proven experience as a Data Scientist or Data Analyst
• Experience in data mining
• Understanding of machine-learning and operations research

• Knowledge of SQL,Python,R,ggplot2, matplotlib, seaborn, Shiny, Dash; familiarity with Scala, Java or C++ is an asset
• Experience using business intelligence tools (e.g. Tableau) and data frameworks
• Analytical mind and business acumen
• Strong math skills in statistics, algebra
• Problem-solving aptitude
• Excellent communication and presentation skills
• BSc/BE in Computer Science, Engineering or relevant field;
• graduate degree in Data Science or other quantitative field is preferred