Branch Manager

About Kanerika

Who we are:

Kanerika Inc. is a premier global software products and services firm that specializes in providing innovative solutions and services for data-driven enterprises. Our focus is to empower businesses to achieve their digital transformation goals and maximize their business impact through the effective use of data and AI. We leverage cutting-edge technologies in data analytics, data governance, AI-ML, GenAI/ LLM and industry best practices to deliver custom solutions that help organizations optimize their operations, enhance customer experiences, and drive growth.

Awards and Recognitions:

Kanerika has won several awards over the years, including:

·         CMMI Level 3 Appraised in 2024.

·         Best Place to Work 2022 & 2023 by Great Place to Work®.

·         Top 10 Most Recommended RPA Start-Ups in 2022 by RPA today.

·         NASSCOM Emerge 50 Award in 2014.

·         Frost & Sullivan India 2021 Technology Innovation Award for its Kompass composable solution architecture.

·         Recognized for ISO 27701, 27001, SOC2, and GDPR compliances.

·         Featured as Top Data Analytics Services Provider by GoodFirms.

Role overview

We are seeking a Technical Project Manager with a strong development background and deep understanding of Agile and Scrum methodologies. The ideal candidate must have previous experience as a software developer, proficiency in one or more programming languages, and hands-on exposure to software delivery processes. This is a leadership role that requires both technical insight and project management expertise..

What You Will Do:

·         Lead and manage cross-functional engineering teams to deliver high-quality software projects.

·         Serve as the bridge between technical teams and business stakeholders, translating business requirements into technical solutions.

·         Own the software development lifecycle (SDLC), ensuring Agile best practices, are followed.

·         Facilitate Agile ceremonies: sprint planning, daily stand-ups, retrospectives, backlog grooming, and demos.

·         Identify and mitigate risks, manage dependencies, and resolve conflicts proactively.

·         Oversee task breakdowns, sprint tracking, effort estimations, and timelines.

·         Collaborate with developers and architects to ensure alignment of technical design with business objectives.

·         Monitor engineering progress using JIRA or equivalent Agile tools.

·         Ensure integration of DevOps practices, testing strategies, and release management.

Employee Benefits

1. Culture:

a. Open Door Policy: Encourages open communication and accessibility to management.

b. Open Office Floor Plan: Fosters a collaborative and interactive work environment.

c. Flexible Working Hours: Allows employees to have flexibility in their work schedules.

d. Employee Referral Bonus: Rewards employees for referring qualified candidates.

e. Appraisal Process Twice a Year: Provides regular performance evaluations and feedback

2. Inclusivity and Diversity:

a. Hiring practices that promote diversity: Ensures a diverse and inclusive workforce.

b. Mandatory POSH training: Promotes a safe and respectful work environment.

3. Health Insurance and Wellness Benefits:

a. GMC and Term Insurance: Offers medical coverage and financial protection.

b. Health Insurance: Provides coverage for medical expenses.

c. Disability Insurance: Offers financial support in case of disability.

4. Child Care & Parental Leave Benefits:

a. Company-sponsored family events: Creates opportunities for employees and their families to bond.

b. Generous Parental Leave: Allows parents to take time off after the birth or adoption of a child.

c. Family Medical Leave: Offers leave for employees to take care of family members' medical needs.

5. Perks and Time-Off Benefits:

a. Company-sponsored outings: Organizes recreational activities for employees.

b. Gratuity: Provides a monetary benefit as a token of appreciation.

c. Provident Fund: Helps employees save for retirement.

d. Generous PTO: Offers more than the industry standard for paid time off.

e. Paid sick days: Allows employees to take paid time off when they are unwell.

Thanks,

Job Title: Customer Relationship Executive

Company: ICICI Lombard

Industry: Insurance

Location: Navi Mumbai

Experience Level: 0–2 Years

Job Type: Full-Time

About ICICI Lombard:

ICICI Lombard is one of India’s leading private sector general insurance companies, committed to providing innovative and customer-first insurance solutions. With a strong foundation and nationwide presence, we focus on delivering high-quality service with integrity and care.

Role Overview:

We are looking for a dynamic and customer-focused Customer Relationship Executive to join our team in Navi Mumbai. In this role, you’ll be responsible for strengthening existing customer relationships, guiding them through insurance processes, addressing queries, and ensuring overall customer satisfaction.

Key Responsibilities:

Establish and maintain strong relationships with customers to ensure satisfaction and loyalty.

Respond to customer inquiries via phone, email, and in-person, providing timely and effective solutions.

Guide customers through insurance products, processes, and renewals.

Record all customer interactions in CRM tools and ensure data accuracy.

Coordinate with internal teams (Claims, Sales, Service) to handle escalated issues.

Educate customers about policy benefits, changes, and coverage options.

Meet customer satisfaction goals and service-level targets.

Required Skills and Qualifications:

-0–2 years of experience in customer service, tele calling, or relationship management (Insurance/BFSI preferred).

-Excellent verbal and written communication skills.

-Ability to build rapport and trust with customers.

-Customer-first mentality with strong problem-solving skills.

-Comfortable with CRM systems and MS Office tools.

Preferred Skills:

-Knowledge of general insurance products.

-Fluency in English, Hindi, and/or regional languages.

-Previous experience working in a call centre, front office, or customer-facing role.

Why Work with ICICI Lombard?

Competitive compensation with performance-based incentives.

Training programs and personal skill development.

Friendly workplace with growth opportunities.

Exposure to a wide range of insurance products and customer scenarios.

Strong organizational brand and career advancement potential.

Work Location: 

12th Floor Vishwaroop IT Park, Sector 30, Behind Raghuleela Mall, Opp. Vashi Station Vashi, Navi Mumbai- 400705

Shift Timing: 7:00 Am- 8 :30 Pm (Rotational)

Role Requirement:

To work as a business development & to maintain existing business & identify sales leads, pitch new clients, and maintain a good working relationship with new contacts. Communicating to prospective clients.

Roles & Responsibilities:

• To enforce effective coordination with clients
• Develop and maintain strong relationships with current and prospective clients.
• Cultivate new sales leads to establish a business in FCL Export.
• Sell and negotiate services.
• Responsible for onboarding new customers.
• Outstanding payment follow-up with debtors, monitor & maintain the credit TAT
• Work closely with the team to ensure customer freight is being moved efficiently
• Trade lane development
• Provide follow-up, and customer satisfaction with clients as needed

Skills & Competencies:

• Good communication to deal with both external and internal customers.
• Good interpersonal skills as he has to deal with internal and external customers.
• Basic knowledge of excel and Word.

We Are Hiring For Field Sales

Job Role: Telecalling & Sales Supporting

Experienced & Freshers Can Apply To This Position

Candidates Must Have Good Communication Skills

Candidates Should Be Able To Speak English Fluently

Qualification: Any graduate can Apply

Job Location: Begumpet, Hyderabad, Secundrabad

Experience: 6months - 1 year experience is required

ROLES AND RESPONSIBILITIES 

● Manage a cross-functional process to translate the desired customer experience into a logically  sequenced and optimized product roadmap and  major product releases. Create buy-in for the  product roadmap with internal and external stakeholders. 

● Open to discuss the requirement with the client over a call/ in person meeting. 

● Develop high quality BRD's and effectively prioritize and manage the scope of each product launch to deliver key capabilities on time and on budget. 

● Coordinate with multiple stakeholders , including customer service teams, UX designers, and engineers, to share timelines and deliver the client requirement/ product features within the shared timelines. 

● Daily standup with various teams to track the progress. 

● To oversee the development and improvement of customer service products or platforms within an organization 

● Execute on the existing roadmap and contribute towards shaping the long-term strategy for CS self-service products.

● Creating and maintaining a product roadmap that outlines the vision, goals, and timeline for the development and enhancement of customer service products. 

● Effectively communicating product updates, progress, and milestones to internal stakeholders, executives, and customers, ensuring transparency and alignment throughout the organization. 

At Kyt, we are building an online-first, global academy focused on extracurricular learning for kids. Our mission is to ensure that every kid around the world gets access to holistic education while being able to learn using content, tools and technologies that teaches them concepts - some even better than offline. Bringing in technology as a differentiator to teach kids concepts and help them practice is key to our product development path.

• Experience of 6+ years across product based companies 

• Should have worked on building B2C products. Having experience in building edtech products would be a major plus.
• Should be an  avid programmer with great problem solving skills.
• Should have a great grasp over NodeJs/Typescript/ AWS microservices
• Should  have experience in building scalable server-side systems. Should have significant experience in cloud infrastructure and designing databases.
• Should have knowledge of software architecture, system thinking and design patterns.