Job Title: Remote Client Relations Specialist
Location: Remote (Work from Home)
Hours: US Business Hours
Employment Type: Full-time/Part-time
Job Overview:
We are looking for a smart, highly communicative, and polished individual to join our team as a Remote Client Relations Specialist. The ideal candidate will be responsible for handling calls and providing exceptional service to our US-based clients. We need someone with a fast-paced mindset who is comfortable making and receiving calls while maintaining professionalism and clarity at all times.
Responsibilities:
- Make outbound and receive inbound calls to/from US clients
- Provide clear, concise, and professional communication with clients
- Address client inquiries and provide solutions promptly
- Maintain strong client relationships through effective communication
- Troubleshoot and resolve client issues, ensuring a positive experience
- Document interactions and follow up on necessary actions
- Collaborate with internal teams to ensure client needs are met
- Adapt quickly to new processes or updates in client services
- Meet key performance metrics and deadlines consistently
Requirements:
- Excellent Communication Skills: Must be able to articulate ideas clearly and be highly polished in both written and verbal communication
- Fast and Efficient: Ability to think on your feet, multitask, and keep up with a fast-paced work environment
- Client-Focused: Comfortable building relationships with clients and providing exceptional customer service
- Tech-Savvy: Proficient with CRM software, email, and call systems
- Reliable: Strong organizational skills, attention to detail, and ability to meet deadlines
- US Work Hours: Available to work US business hours (9 AM - 5 PM EST/PST)
- Previous Experience: Experience in a client-facing role or customer service is a plus
- Polished: Professional appearance and demeanor on calls and emails
Shubham Vishwakarma
Full Stack Developer - Averlon
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Key Responsibilities:
1. To represent the Program and the organization at the hotel.
2. Responsible for enrolments of walk in and other customers into the Membership.
3. Collection of data from the hotels of potential Members and a possible reach out to them for enrolment.
4. Engagement with Members walking into the hotels to build a relationship.
5. Coordination with the hotel teams for reservation and other requests and responding back to the customers.
6. Understanding TLC front end technology like Apps and Websites and training / supporting the hotel teams on outages on an ongoing basis.
7. Understanding Program performances and presenting that in an articulate manner to the hotel teams at all times to build the value of the Program and the company with those stakeholders.
8. Ensuring confidentiality of all company information is maintained at all times.
Required Skills Set:
1. Candidates between 22 and 35 years of age with a minimum graduation and one-year experience.
2. Excellent social and verbal communication skills in English.
3. Self-motivated, smart, confident with excellent presentation skills.
4. Luxury retail stores, hotels, aviation, banquets, travel sales experience with direct in person contact with the customers would be an added advantage.
5. Willing to work on roasters including weekends
Responsibilities
● Develop and execute a comprehensive social media strategy aligned with Rocketlane's overall marketing goals and target audience.
● Manage our LinkedIn, Twitter, and Instagram pages to ensure consistent brand messaging and engagement.
● Create and publish engaging posts, articles, images, and videos that resonate with our target audience.
● Monitor social media trends, industry developments, and competitor activities to identify opportunities for optimization.
● Collaborate cross-functionally with the marketing, design, and product teams to ensure consistent brand messaging and a cohesive online presence.
● Actively engage with followers and respond to comments, messages, and inquiries promptly and professionally.
● Implement strategies to drive lead generation, pipeline growth, and conversion through social media channels.
● Develop and maintain a content calendar to plan and organize posts, campaigns, and initiatives.
● Analyze social media performance using relevant metrics and tools, and provide regular reports with actionable insights to improve engagement and conversion rates.
● Collaborate with the content team to ensure social media content aligns with broader content marketing strategies.
● Create high-quality written content, including blogs, e-books, and other forms of thought leadership materials.
● Contribute to the creation of product marketing content, highlighting Rocketlane's features, benefits, and unique value proposition.
Qualifications
● Bachelor's degree in Literature, Marketing, Communications, Business, or a related field preferred.
● Strong understanding of social media platforms, trends, algorithms, and best practices.
● Excellent written and verbal communication skills, with the ability to craft engaging and persuasive content.
● Ability to work independently, manage multiple projects, and meet deadlines in a fast-paced environment.
● A genuine passion for social media marketing and a willingness to stay updated on industry trends.
Good-to-have
● 1-2 years of work experience as a social media manager or similar role, preferably within a B2B SaaS startup environment.
● Proficiency in social media management tools, analytics platforms, and scheduling software.
● Familiarity with content marketing strategies, SEO principles, and lead generation tactics.
● Basic knowledge of graphic design and video editing tools is a plus. Benefits
● Competitive salary and performance-based incentives.
● Opportunity to contribute to a rapidly growing startup and make a significant impact on its success.
● A collaborative work environment that values creativity and innovation
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for a smart marketing professional to build this community leveraging a range of digital channels. In parallel, Flexing It is also focused on providing a community to its consultants and this role would involve
driving our engagement initiatives as well. This individual would work closely with the founder and senior team to set up a strong growth acquisition channel via content and building strong narratives via
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Crafting and driving campaigns to scale Flexing It’s community of consultants
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o Thinking through channels and planning campaigns - both paid and non paid Overseeing implementation of the campaigns and tweaking as needed
o Coordinating with the Tech and product team to ensure SEO and organic search is
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Developing and driving a content marketing strategy with our community at the centre
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Coordinating the marketing and amplification for Flexing It’s branded research and data-backed publications
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Tracking overall marketing performance on a regular basis and working with the senior team to refine the strategies from time to time
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We are also looking for a team member who is creative and identifies new ideas using basic principle thinking. Given that we are targeting accelerated growth especially over the next couple of years, urgency, ownership for results, and collaboration are must haves.
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JavascriptHTML/CSSKEY RESPONSIBILITIES:
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- Ensuring high performance on mobile and desktop
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- Coordinating the workflow between the graphic designer, the HTML coder, and yourself
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- Collaborate with the stakeholders, the users, the build team and other development partners to implement state-of-the-art user experiences.
- Collaborate with cross-functional teams to analyze, design, and ship new features
- Participate actively in discussions, presentations and decisions about front end development, web application, mobile app etc.
- Act as the impulse by providing clear guidance to the team’s questions during implementation phases
- Implement new technologies to maximize application performance
- Work with outside data sources and APIs
- Work on bug fixing and improving application performance
KEY COMPETENCIES & SKILLS:
- Strong object-oriented JavaScript
- Flat box, material design concepts
- AngularJS, MVC frameworks – Angular
- CSS precompilers like Sass and LESS
- Skills in one or more chosen frameworks/libraries like jQuery or Bootstrap
- AJAX (Asynchronous JavaScript and XML)
- HTML 5, CSS Modules, Web pack, Babel, npm
- jQuery, jQueryUI, RequireJS, doT.js (Templating Engine)
- Able to integrate existing API (REST)
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- Git/GitHub, Continuous integration using maven & Jenkins
- Integrate applications with network systems, servers and databases.
- Troubleshoot problems with application development and use
- Excellent conceptual, and critical thinking capabilities
- Self-directed and self-motivated with the ability to take charge or play a supporting role
- Strong understanding of product development
- Clear written and verbal communications skills (English), including presentation skill
- Basic knowledge of Microsoft Office (Word, Excel and PowerPoint) is required.
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- Performing constant market analysis of competing products
- Testing item models to control configuration blemishes
- Talking with delivery team to work out financially savvy producing methodology and solutions.
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- Complete knowledge of Full stack development. .
- As a product engineer, our Super Hero is expected to participate in all parts of development life cycle. Create user friendly, cost effective product design.
- Ability to research w.r.t features, UX, functionalities and finally testing before being rolled out.
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- Familiarity with all stages of product development life cycle.
- Extensive experience in writing codes, deep understanding of platform architecture, ability to design & develop solutions & knack towards problem solving.
- Deep engineering skills in various technology stacks, ability to handle big data concepts, keen to work in IIOT & machine data domain.
- Ability to effectively present ideas & communicate with team members within & outside organization, ability to write routine reports and correspondence and ability to speak confidently & effectively before groups of customers or other Donaldson colleagues.
- We are happy to have a technology geek take this position as long as s/he is able to align the product roadmap to organization’s growth roadmap.
- Good communication and presentation skills
- Effective written and verbal skills in English Language are mandatory.
- This is a global role and the candidate may be required to travel to Smart Ship Hub’s different delivery centres.
Experience Requirements & Educational Qualification
- Atleast 5 years of proven product engineering experience. Must have: managed product life cycle, knowledge of product roadmap, extensive coding experience.
- Should be open to working in Disruptive Application Design domain, IIOT, Smart Sensors, Big data
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- Assist in the formulation of strategies to build a lasting digital connection with consumers
- Plan and monitor the ongoing company presence on social media (Twitter, Facebook etc.)
- Launch optimized online adverts through Google Adwords, Facebook etc. to increase company and brand awareness
- Be actively involved in SEO efforts (keyword, image optimization etc.)
- Prepare online newsletters and promotional emails and organize their distribution through various channels
- Provide creative ideas for content marketing and update website
- Collaborate with designers to improve user experience
- Measure performance of digital marketing efforts using a variety of Web analytics tools (Google Analytics, WebTrends etc.)
- Acquire insight in online marketing trends and keep strategies up-to-date
- Maintain partnerships with media agencies and vendors
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Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon