Client Relations Specialist

at magma consultancy

Client Relations Specialist

magma consultancy

Company

Home

Client Relations Specialist

at magma consultancy

Posted by Anjali Chitravel

2 - 4 yrs

₹3L - ₹4L / yr

Remote only

Skills

Sales

Customer Relationship Management (CRM)

Sales and operations planning

Operations

Business operations

Communication Skills

UK/US

Job Title: Remote Client Relations Specialist

Location: Remote (Work from Home)

Hours: US Business Hours

Employment Type: Full-time/Part-time

Job Overview:

We are looking for a smart, highly communicative, and polished individual to join our team as a Remote Client Relations Specialist. The ideal candidate will be responsible for handling calls and providing exceptional service to our US-based clients. We need someone with a fast-paced mindset who is comfortable making and receiving calls while maintaining professionalism and clarity at all times.

Responsibilities:

Make outbound and receive inbound calls to/from US clients
Provide clear, concise, and professional communication with clients
Address client inquiries and provide solutions promptly
Maintain strong client relationships through effective communication
Troubleshoot and resolve client issues, ensuring a positive experience
Document interactions and follow up on necessary actions
Collaborate with internal teams to ensure client needs are met
Adapt quickly to new processes or updates in client services
Meet key performance metrics and deadlines consistently

Requirements:

Excellent Communication Skills: Must be able to articulate ideas clearly and be highly polished in both written and verbal communication
Fast and Efficient: Ability to think on your feet, multitask, and keep up with a fast-paced work environment
Client-Focused: Comfortable building relationships with clients and providing exceptional customer service
Tech-Savvy: Proficient with CRM software, email, and call systems
Reliable: Strong organizational skills, attention to detail, and ability to meet deadlines
US Work Hours: Available to work US business hours (9 AM - 5 PM EST/PST)
Previous Experience: Experience in a client-facing role or customer service is a plus
Polished: Professional appearance and demeanor on calls and emails

Job Title: Remote Client Relations Specialist

Location: Remote (Work from Home)

Hours: US Business Hours

Employment Type: Full-time/Part-time

Job Overview:

Responsibilities:

Make outbound and receive inbound calls to/from US clients
Provide clear, concise, and professional communication with clients
Address client inquiries and provide solutions promptly
Maintain strong client relationships through effective communication
Troubleshoot and resolve client issues, ensuring a positive experience
Document interactions and follow up on necessary actions
Collaborate with internal teams to ensure client needs are met
Adapt quickly to new processes or updates in client services
Meet key performance metrics and deadlines consistently

Requirements:

Excellent Communication Skills: Must be able to articulate ideas clearly and be highly polished in both written and verbal communication
Fast and Efficient: Ability to think on your feet, multitask, and keep up with a fast-paced work environment
Client-Focused: Comfortable building relationships with clients and providing exceptional customer service
Tech-Savvy: Proficient with CRM software, email, and call systems
Reliable: Strong organizational skills, attention to detail, and ability to meet deadlines
US Work Hours: Available to work US business hours (9 AM - 5 PM EST/PST)
Previous Experience: Experience in a client-facing role or customer service is a plus
Polished: Professional appearance and demeanor on calls and emails

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About magma consultancy

Founded :

2021

Type :

Services

Size :

20-100

Stage :

Bootstrapped

About

N/A

Company social profiles

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