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Client Relations Specialist
Client Relations Specialist
magma consultancy's logo

Client Relations Specialist

Anjali Chitravel's profile picture
Posted by Anjali Chitravel
2 - 4 yrs
₹3L - ₹4L / yr
Remote only
Skills
Sales
Customer Relationship Management (CRM)
Sales and operations planning
Operations
Business operations
Communication Skills
UK/US

Job Title: Remote Client Relations Specialist

Location: Remote (Work from Home)

Hours: US Business Hours

Employment Type: Full-time/Part-time

Job Overview:

We are looking for a smart, highly communicative, and polished individual to join our team as a Remote Client Relations Specialist. The ideal candidate will be responsible for handling calls and providing exceptional service to our US-based clients. We need someone with a fast-paced mindset who is comfortable making and receiving calls while maintaining professionalism and clarity at all times.

Responsibilities:

  • Make outbound and receive inbound calls to/from US clients
  • Provide clear, concise, and professional communication with clients
  • Address client inquiries and provide solutions promptly
  • Maintain strong client relationships through effective communication
  • Troubleshoot and resolve client issues, ensuring a positive experience
  • Document interactions and follow up on necessary actions
  • Collaborate with internal teams to ensure client needs are met
  • Adapt quickly to new processes or updates in client services
  • Meet key performance metrics and deadlines consistently

Requirements:

  • Excellent Communication Skills: Must be able to articulate ideas clearly and be highly polished in both written and verbal communication
  • Fast and Efficient: Ability to think on your feet, multitask, and keep up with a fast-paced work environment
  • Client-Focused: Comfortable building relationships with clients and providing exceptional customer service
  • Tech-Savvy: Proficient with CRM software, email, and call systems
  • Reliable: Strong organizational skills, attention to detail, and ability to meet deadlines
  • US Work Hours: Available to work US business hours (9 AM - 5 PM EST/PST)
  • Previous Experience: Experience in a client-facing role or customer service is a plus
  • Polished: Professional appearance and demeanor on calls and emails


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Shubham Vishwakarma

Full Stack Developer - Averlon
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About magma consultancy

Founded :
2021
Type :
Services
Size :
20-100
Stage :
Bootstrapped

About

N/A

Company social profiles

linkedin

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