
Job Title: Remote Client Relations Specialist
Location: Remote (Work from Home)
Hours: US Business Hours
Employment Type: Full-time/Part-time
Job Overview:
We are looking for a smart, highly communicative, and polished individual to join our team as a Remote Client Relations Specialist. The ideal candidate will be responsible for handling calls and providing exceptional service to our US-based clients. We need someone with a fast-paced mindset who is comfortable making and receiving calls while maintaining professionalism and clarity at all times.
Responsibilities:
- Make outbound and receive inbound calls to/from US clients
- Provide clear, concise, and professional communication with clients
- Address client inquiries and provide solutions promptly
- Maintain strong client relationships through effective communication
- Troubleshoot and resolve client issues, ensuring a positive experience
- Document interactions and follow up on necessary actions
- Collaborate with internal teams to ensure client needs are met
- Adapt quickly to new processes or updates in client services
- Meet key performance metrics and deadlines consistently
Requirements:
- Excellent Communication Skills: Must be able to articulate ideas clearly and be highly polished in both written and verbal communication
- Fast and Efficient: Ability to think on your feet, multitask, and keep up with a fast-paced work environment
- Client-Focused: Comfortable building relationships with clients and providing exceptional customer service
- Tech-Savvy: Proficient with CRM software, email, and call systems
- Reliable: Strong organizational skills, attention to detail, and ability to meet deadlines
- US Work Hours: Available to work US business hours (9 AM - 5 PM EST/PST)
- Previous Experience: Experience in a client-facing role or customer service is a plus
- Polished: Professional appearance and demeanor on calls and emails

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About One Impression
One Impression is one of the world’s largest influencer marketing platforms, working with 300+ global brands like Unilever, Nestle, and Amazon to connect with a diverse creator network. Our platform empowers brands and creators to collaborate seamlessly and scale their reach. To capture a significant share of global media ad spend, One Impression is quickly becoming the industry’s go-to influencer marketing platform.
Key Responsibilities:
- Develop and Own Product Roadmaps: Define and manage product roadmaps, prioritizing increments based on inputs from external and internal stakeholders.
- End-to-End Feature Launch Ownership: Plan, scope, and ensure high-quality delivery of increments with complete ownership of end-to-end feature launches.
- Cross-functional collaboration: Work with Sales, Design, and Engineering to develop feature-level specifications (PRDs) inclusive of UX/UI design, then validate assumptions, prototypes, and designs directly with existing or prospective customers.
- Sprint Execution: Participate in regular sprint ceremonies to oversee the execution of planned features.
- Issue Resolution: Resolve issues by closely monitoring product issues and escalating as required.
- Product Marketing Partnership: Partner with Product Marketing on launches and sales collateral, and other technical information required to support internal onboarding and outbound marketing and sales activities.
- Customer Success Collaboration: Work with Customer Success and Sales to account for and co-own NPS and C-SAT scores.
- Data Analysis and Decision-Making: Perform detailed data analysis and structured decision-making to inform product development.
- Customer Feedback Integration: Interact with customer-facing teams (e.g., Sales, Customer Success, Account Management) to obtain customer feedback and structure it to arrive at informed decisions.
- Feature Adoption Analysis: Collect and analyze data for feature adoption, drawing insights to enable better adoption.
- Ecosystem Analysis and Benchmarking: Perform ecosystem analysis and benchmarking to ensure our product is industry-leading and innovative.
Qualifications:
- Bachelor’s degree in Business, Computer Science, Engineering, or a related field. MBA is a plus.
- 4+ years of experience as a Product Manager, in a Start-up or marketplaces .
- Strong understanding of user-centered design principles and best practices.
- Experience with gamification techniques in product design.
- Excellent analytical, problem-solving, and decision-making skills.
- Strong communication and interpersonal skills.
- Proficiency in product management tools and software.
Key Responsibilities:
- Design, develop, test, and deploy integration processes using Dell Boomi's platform
- Collaborate with cross-functional teams and stakeholders to identify integration requirements and develop solutions
- Develop and maintain APIs, connectors, and other integration components
- Troubleshoot and resolve integration issues
- Ensure data quality, integrity, and security in integration processes
- Develop and maintain technical documentation for integration processes
- Stay up-to-date with Dell Boomi's latest features and best practices
Required Qualifications:
- 5 to 8 years of experience in Dell Boomi development or similar integration technologies
- Strong knowledge of Dell Boomi's platform, including API management, data integration, and workflow automation
- Experience with API design and development, including REST and SOAP APIs
- Strong understanding of data formats, including XML, JSON, and CSV
- Experience with data mapping and transformation
- Strong problem-solving skills and ability to troubleshoot complex integration issues
- Knowledge of programming languages, such as Java or C#
- Experience with Agile development methodologies
- Excellent communication and collaboration skills
- Bachelor's degree in Computer Science, Engineering, or related field
- Certification in Dell Boomi
We're looking for highly skilled experienced engineers to design and build high-scale, cloud-based data processing systems that can handle massive amounts of data with low latency. You'll work with a team of smart, motivated, and diverse people and be given the autonomy and support to do your best work. This is a rare opportunity to make a meaningful impact in society while working in a dynamic and flexible workplace where you'll belong and be encouraged.
Qualifications:
- Bachelor's Degree required
- Significant experience with distributed systems.
- Experience with modern programming languages such as Java, C#, C/C++, or Ruby.
- Experience with container platforms such as DC/OS, Kubernetes
- Fluency in technologies and design concepts around Big Data processing and relational databases, such as the Hadoop ecosystem, Map/Reduce, stream processing, etc.
- Experience with production operations and good practices for putting quality code into production and troubleshooting issues when they arise.
- Effective communication of technical ideas verbally and in writing, including technical proposals, design specs, architecture diagrams, and presentations.
- Ability to collaborate effectively with the team and other stakeholders.
- Preferably, production experience with Cloud and data processing technologies.
Responsibilities:
As a member of the software engineering division, you will take an active role in the definition and evolution of standard practices and procedures. Define specifications for significant new projects and specify, design and develop software according to those specifications. You will perform professional software development tasks associated with the developing, designing and debugging of software applications or operating systems.
- Design and build distributed, scalable, and fault-tolerant software systems.
- Build cloud services on top of the modern OCI infrastructure.
- Participate in the entire software lifecycle, from design to development, to quality assurance, and to production.
- Invest in the best engineering and operational practices upfront to ensure our software quality bar is high.
- Optimize data processing pipelines for orders of magnitude higher throughput and faster latencies.
- Leverage a plethora of internal tooling at OCI to develop, build, deploy, and troubleshoot software.
Design Websites and pages, and Create Mock-up in Photoshop, XD, and Figma. Converting Pages into HTML5, CSS3, and Responsive Web Development. Proficiency with design tools such as Photoshop, and Adobe XD.
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knowledge of EC2, RDS and S3.
● Good command of Linux environment
● Experience with tools such as Docker, Kubernetes, Redis, NodeJS and Nginx
Server configurations and deployment, Kafka, Elasticsearch, Ansible, Terraform,
etc
● Bonus: AWS certification is a plus
● Bonus: Basic understanding of database queries for relational databases such as
MySQL.
● Bonus: Experience with CI servers such as Jenkins, Travis or similar types
● Bonus: Demonstrated programming capability in a high-level programming
language such as Python, Go, or similar
● Develop, maintain and administer tools which will automate operational activities
and improve engineering productivity
● Automate continuous delivery and on-demand capacity management solutions
● Developing configuration and infrastructure solutions for internal deployments
● Troubleshooting, diagnosing and fixing software issues
● Updating, tracking and resolving technical issues
● Suggesting architecture improvements, recommending process improvements
● Evaluate new technology options and vendor products. Ensuring critical system
security through the use of best in class security solutions
● Technical experience or in a similar role supporting large scale production
distributed systems
● Must understand overall system architecture , improve design and implement new
processes.


Reports to - Regional Head
Primary Objective - Creating detailed business plans to reach predetermined goals and quotas, Managing the entire sales cycle from finding a potential client to securing a deal, Unearthing new
sales opportunities through networking and turning them into long-term partnerships
Specific Accountabilities/Responsibilities - Must have worked into International / India Market into SAAS Environment
Create detailed business plans designed to attain predetermined goals and quotas
Manage the entire sales cycle from finding a client to securing a deal & Acquire new customers
by winning them over from competitors and discovering new opportunities
Unearth new sales opportunities through networking and turn them into long-term partnerships
Present products to prospective clients
Provide professional after-sales support to maximize customer loyalty
Remain in regular contact with your clients to understand and meet their needs
Respond to complaints and resolve issues to the customer’s satisfaction and to maintain the
company’s reputation
Negotiate agreements and keep records of sales and data
Proven experience as an Account Executive, or similar sales/customer service role
Knowledge of market research, sales and negotiating principles
Outstanding knowledge of MS Office; knowledge of CRM software (eg. Salesforce) is a plus
Excellent communication/presentation skills and ability to build relationships
Organizational and time-management skills
Enthusiastic and passionate

Experience: 2 to 5 years
Skills: UI Development, Javascript, ES6, Typescript, D3, HTML5, CSS3, Angular js, React js
Notice Period: Immediate/ 15 days


