Business development manager

Position Summary:

As a CRM ETL Developer, you will be responsible for the analysis, transformation, and integration of data from legacy and external systems into CRM application. This includes developing ETL/ELT workflows, ensuring data quality through cleansing and survivorship rules, and supporting daily production loads. You will work in an Agile environment and play a vital role in building scalable, high-quality data integration solutions.

Key Responsibilities:

• Analyze data from legacy and external systems; develop ETL/ELT pipelines to ingest and process data.
• Cleanse, transform, and apply survivorship rules before loading into the CRM platform.
• Monitor, support, and troubleshoot production data loads (Tier 1 & Tier 2 support).
• Contribute to solution design, development, integration, and scaling of new/existing systems.
• Promote and implement best practices in data integration, performance tuning, and Agile development.
• Lead or support design reviews, technical documentation, and mentoring of junior developers.
• Collaborate with business analysts, QA, and cross-functional teams to resolve defects and clarify requirements.
• Deliver working solutions via quick POCs or prototypes for business scenarios.

Technical Skills:

• ETL/ELT Tools: 5+ years of hands-on experience in ETL processes using Siebel EIM.
• Programming & Databases: Strong SQL & PL/SQL development; experience with Oracle and/or SQL Server.
• Data Integration: Proven experience in integrating disparate data systems.
• Data Modelling: Good understanding of relational, dimensional modelling, and data warehousing concepts.
• Performance Tuning: Skilled in application and SQL query performance optimization.
• CRM Systems: Familiarity with Siebel CRM, Siebel Data Model, and Oracle SOA Suite is a plus.
• DevOps & Agile: Strong knowledge of DevOps pipelines and Agile methodologies.
• Documentation: Ability to write clear technical design documents and test cases.

Soft Skills & Attributes:

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Experience working with cross-functional, globally distributed teams.
• Proactive mindset and eagerness to learn new technologies.
• Detail-oriented with a focus on reliability and accuracy.

Preferred Qualifications:

• Bachelor’s degree in Computer Science, Information Systems, or a related field.
• Experience in Tier 1 & Tier 2 application support roles.
• Exposure to real-time data integration systems is an advantage.

Work Mode: Full-time, in-person

Reporting To: VP – Software

Job Description

We are looking for a hands-on Technical Lead Engineer to lead the design, development, and delivery of our Head-End System (HES), Meter Data Management (MDM), and Smart Metering platform. The role requires strong backend engineering expertise, deep understanding of smart metering and utility systems, and the ability to guide a development team through architecture, implementation, integration, testing, deployment, and production support.

The ideal candidate will have practical experience building scalable IoT or utility platforms involving smart meter communication, DLMS/COSEM protocols, real-time data acquisition, validation, event processing, command execution, and integration with enterprise systems such as billing, NMS, OMS, and analytics platforms.

Key Responsibilities

• Lead end-to-end technical development of HES, MDM, AMI/AMR, and smart metering modules.
• Design scalable backend architecture for meter communication, data ingestion, validation, processing, storage, and reporting.
• Implement and guide development of DLMS/COSEM IEC 62056 based meter communication.
• Integrate with smart meters, DCUs/gateways, billing systems, NMS, OMS, analytics systems, and third-party utility platforms.
• Lead Java/Spring Boot backend development using REST APIs, messaging queues, socket programming, and distributed system patterns.
• Design high-volume data pipelines for interval data, events, alarms, billing reads, and meter health data.
• Ensure performance, scalability, fault tolerance, database optimization, and reliable production operations.
• Mentor developers, review code, define engineering standards, and guide sprint-level technical execution.
• Work with product, project, QA, deployment, and customer teams to convert utility requirements into robust technical solutions.
• Own technical troubleshooting for production issues, performance bottlenecks, device communication failures, and integration defects.
• Prepare technical documentation, architecture diagrams, API specifications, and deployment guidelines.

Required Skills

• 6+ years of software development experience, including 3+ years in smart metering, HES, MDM, AMI, IoT, or utility platforms.
• Strong hands-on experience with Java, Spring Boot, REST APIs, JDBC/JPA, multithreading, backend system design, debugging, performance tuning, and production support.
• Practical experience with DLMS/COSEM, IEC 62056, Gurux or similar frameworks, smart meter communication, meter reads, events, commands, and remote operations.
• Strong understanding of communication protocols such as TCP/IP, socket programming, FTP/SFTP, MQTT/HTTP, and related integration patterns.
• Experience with Kafka/RabbitMQ, MySQL/MariaDB, MongoDB, Redis, ClickHouse, Apache Solr, or similar messaging and data platforms.
• Knowledge of scalable architecture, including clustering, replication, load balancing, caching, retries, failover, monitoring, and large-scale time-series data handling.
• Experience leading backend engineering teams, owning technical delivery, reviewing code, and mentoring developers.
• Preferred: experience with utility/DISCOM projects, AMISP programs, billing engines, prepaid metering, NMS/OMS, energy accounting, cloud services, CI/CD, Docker/Kubernetes, observability, and cybersecurity for smart metering systems.

Education Requirement

Bachelor’s degree in Computer Science, IT, Electronics & Communication, Electrical Engineering, or a related engineering discipline is preferred. Candidates with strong hands-on HES/MDM, AMI, DLMS/COSEM, IoT, or utility software experience may be considered even with a different academic background.

About Us :

CLOUDSUFI, a Google Cloud Premier Partner, a Data Science and Product Engineering organization building Products and Solutions for Technology and Enterprise industries. We firmly believe in the power of data to transform businesses and make better decisions. We combine unmatched experience in business processes with cutting edge infrastructure and cloud services. We partner with our customers to monetize their data and make enterprise data dance.

Our Values :

We are a passionate and empathetic team that prioritizes human values. Our purpose is to elevate the quality of lives for our family, customers, partners and the community.

Equal Opportunity Statement :

CLOUDSUFI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified candidates receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, and national origin status. We provide equal opportunities in employment, advancement, and all other areas of our workplace.

Role : Lead AI/Senior Engineer-AI

Location : Noida, Delhi/NCR

Experience : 5- 12 years

Education : BTech / BE / MCA / MSc Computer Science

Must Haves :

Conversational AI & NLU :

- Advanced proficiency with Dialogflow CX

- Intent classification, entity extraction, conversation flow design

- Experience building structured dialogue flows with routing logic CCAI platform familiarity

Agentic AI & Multi-Step Reasoning :

- Production experience with Google ADK (or LangChain/LangGraph equivalent)

- Multi-step reasoning and tool orchestration capability

- Tool-use patterns and function calling implementation

RAG Systems & Knowledge Management :

- Hands-on Vertex AI RAG Engine experience (or equivalent)

- Semantic search, chunking strategies, retrieval optimization

- Document processing pipelines (PDF parsing, chunking)

LLM/GenAI & Prompt Engineering :

- Production experience with Gemini models

- Advanced prompt engineering for customer support

- Langfuse experience for prompt management

Google Cloud Platform & Vertex AI :

- Advanced Vertex AI proficiency (Generative AI APIs, Agent Engine)

- Cloud Functions and Cloud Run deployment experience

- BigQuery for conversation analytics

API Integration :

- Genesys Cloud CX integration experience

- REST API design and webhook implementation

- Enterprise authentication patterns (OAuth 2.0)

Good To Have :

Conversational AI & NLU :

- Multi-language support implementation (Spanish/English)

- Telephony integration (speech recognition, TTS, DTMF)

- Barge-in handling and voice optimization

Agentic AI :

- Agent state management and session persistence

- Advanced fallback strategies and error recovery

- Dynamic tool selection and evaluation

RAG Systems :

- Re-ranking and advanced retrieval quality metrics

- Query expansion and context-aware retrieval

- Corpus organization strategies

LLM/GenAI :

- Prompt versioning, A/B testing, iterative refinement

- Prompt injection mitigation strategies

- In-context learning, few-shot, chain-of-thought techniques

LLMOps & Observability :

- Vertex AI Evaluation Service experience

- Groundedness, relevance, coherence, safety metrics

- Trace-level debugging with Cloud Trace

- Centralized logging strategies

Google Cloud :

- Application Integration connectors

- VPC Service Controls and enterprise security

- Cloud Pub/Sub for event-driven systems

Enterprise Integration :

- Third-party AI agent orchestration (SAP Joule, ServiceNow AI, Agentforce)

- Salesforce, SAP, ServiceNow integration patterns

- Context passage strategies for escalations

Architecture & System Design :

- Configuration-driven systems (Meta-Agent patterns)

- Microservices and containerization

- Scalable, multi-tenant system design

- Disaster recovery and failover strategies

Product Quality & KPIs :

- Customer support metrics expertise (CSAT, SSR, escalation rate)

- A/B testing and experimentation frameworks

- User feedback loop implementation

Deliverables :

- Architecture Design : End-to-end platform architecture, data flow diagrams, Dialogflow CX vs. ADK routing decisions

- Conversational Flows : 15+ dialogue flows covering billing, networking, appointments, troubleshooting, and escalations

- ADK Agent Implementation : Complex reasoning agents for technical support, account analysis, and context preparation

- RAG Pipeline : Document processing, chunking configuration, corpus organization (product docs, support articles, policies, promotions)

- Prompt Management : System prompts, Langfuse setup, playbook governance, version control

- Quality Framework : Evaluation pipeline, metrics dashboards, automated assessment, continuous improvement recommendations

- Integration Layer : Genesys handoff, webhook integrations, Application Integration setup, session management

- Testing & Validation : Conversation flow tests, performance testing (latency, throughput, 1000 concurrent users), security validation

- Response time <2 seconds (p95), 99.9% uptime, 1000 concurrent conversations

- Data encryption (TLS 1.2+, AES-256 at rest), PII redaction, 1-year data retention

- Graceful degradation and fallback mechanisms

Full-Stack Machine Learning Engineer

Role: Full-Time, Long-Term Required: Python Preferred: C++

OVERVIEW

We are seeking a versatile ML engineer to join as a core member of our technical team. This is a long-term position for someone who wants to build sophisticated production systems and grow with a small, focused team. You will work across the entire stack—from data ingestion and feature engineering through model training, validation, and deployment.

The ideal candidate combines strong software engineering fundamentals with deep ML expertise, particularly in time series forecasting and quantitative applications. You should be comfortable operating independently, making architectural decisions, and owning systems end-to-end.

CORE TECHNICAL REQUIREMENTS

Python (Required): Professional-level proficiency writing clean, production-grade code—not just notebooks. Deep understanding of NumPy, Pandas, and their performance characteristics. You know when to use vectorized operations, understand memory management for large datasets, and can profile and optimize bottlenecks. Experience with async programming and multiprocessing is valuable.

Machine Learning (Required): Hands-on experience building and deploying ML systems in production. This goes beyond training models—you understand the full lifecycle: data validation, feature engineering, model selection, hyperparameter optimization, validation strategies, monitoring, and maintenance.

Specific experience we value: gradient boosting frameworks (LightGBM, XGBoost, CatBoost), time series forecasting, probabilistic prediction and uncertainty quantification, feature selection and dimensionality reduction, cross-validation strategies for non-IID data, model calibration.

You should understand overfitting deeply—not just as a concept but as something you actively defend against through proper validation, regularization, and architectural choices.

Data Pipelines (Required): Design and implement robust pipelines handling real-world messiness: missing data, late arrivals, schema changes, upstream failures. You understand idempotency, exactly-once semantics, and backfill strategies. Experience with workflow orchestration (Airflow, Prefect, Dagster) expected. Comfortable with ETL/ELT patterns, incremental vs full recomputation, data quality monitoring, database design and query optimization (PostgreSQL preferred), time series data at scale.

C++ (Preferred): Experience valuable for performance-critical components. Writing efficient C++ and interfacing with Python (pybind11, Cython) is a significant advantage.

HIGHLY DESIRABLE: MULTI-AGENT ORCHESTRATION

We are building systems leveraging LLM-based automation. Experience with multi-agent frameworks highly desirable: LangChain, LangGraph, or similar agent frameworks; designing reliable AI pipelines with error handling and fallbacks; prompt engineering and output parsing; managing context and state across agent interactions. You do not need to be an expert, but genuine interest and hands-on experience will set you apart.

DOMAIN EXPERIENCE: FINANCIAL DATA AND CRYPTO

Preference for candidates with experience in quantitative finance, algorithmic trading, or fintech; cryptocurrency markets and their unique characteristics; financial time series data and forecasting systems; market microstructure, volatility, and regime dynamics. This helps you understand why reproducibility is non-negotiable, why validation must account for temporal structure, and why production reliability cannot be an afterthought.

ENGINEERING STANDARDS

Code Quality: Readable, maintainable code others can modify. Proper version control (meaningful commits, branches, code review). Testing where appropriate. Documentation: docstrings, READMEs, decision records.

Production Mindset: Think about failure modes before they happen. Build in observability: logging, metrics, alerting. Design for reproducibility—same inputs produce same outputs.

Systems Thinking: Consider component interactions, not just isolated behavior. Understand tradeoffs: speed vs accuracy, flexibility vs simplicity. Zoom between architecture and implementation.

WHAT WE ARE LOOKING FOR

Self-Direction: Given a problem and context, you break it down, identify the path forward, and execute. You ask questions when genuinely blocked, not when you could find the answer yourself.

Long-Term Orientation: You think in years, not months. You make decisions considering future maintainability.

Intellectual Honesty: You acknowledge uncertainty and distinguish between what you know versus guess. When something fails, you dig into why.

Communication: You explain complex concepts clearly and document your reasoning.

EDUCATION

University degree in a quantitative/technical field preferred: Computer Science, Mathematics, Statistics, Physics, Engineering. Equivalent demonstrated expertise through work also considered.

TO APPLY

Include: (1) CV/resume, (2) Brief description of a production ML system you built, (3) Links to relevant work if available, (4) Availability and timezone.

Job Description: Customer Support (Female)

Position: Customer Support Representative (Female)

Location: [Faridabad]

Salary: ₹8,000 - ₹12,000 per month (in-hand)

Working Hours: [9 AM – 6 PM, Monday – Saturday]

Job Overview:

We are looking for a dedicated and proactive Female Customer Support Representative to join our team at [Bikefixup], a leading bike service provider company. As a Customer Support Representative, you will be responsible for assisting customers, addressing inquiries, and ensuring an exceptional customer experience related to our services.

Key Responsibilities:

Customer Assistance: Handle customer inquiries via phone, email, chat, and in-person, providing accurate information about bike services, pricing, and maintenance

.

Issue Resolution: Resolve customer complaints or issues related to service bookings, repairs, or billing, ensuring timely and effective solutions.

Service Coordination: Schedule service appointments, track service progress, and follow up with customers to ensure satisfaction.

Product Knowledge: Maintain in-depth knowledge of our services, promotions, and policies to assist customers efficiently.

Feedback Collection: Gather customer feedback to identify areas for improvement in service quality and customer experience.

Billing and Payments: Assist customers with billing inquiries and guide them through payment processes as needed.

Customer Retention: Promote customer loyalty by ensuring a positive experience and addressing any concerns professionally.

Documentation: Maintain accurate records of customer interactions, service requests, and resolutions.

Requirements:

Female candidates preferred.

Excellent communication skills (both written and verbal).

Strong problem-solving abilities and a customer-centric attitude.  

Prior experience in customer support or in a service-oriented industry is a plus.

Basic knowledge of bike services (or willingness to learn).

Ability to work efficiently in a fast-paced environment.

Proficiency in computer skills (MS Office, CRM software, etc.).

Benefits:

Friendly and supportive work environment.

Opportunities for career growth and skill development.

Product Operations Analyst

Company:

It's a Trusted Exclusive Singles Club. We are an Applied AI start-up using technology to make online dating/matchmaking more efficient and healthier, given dating app fatigue/burnout is at an all-time high. Our founders are experienced alumni of Google, Zomato, Wharton, and IIT and believe high-performing companies can be created with a culture of respect & empathy. Come work with us in this exciting, fun space to combine a job with doing social good!

Job Description:

In the initial phase, the candidate will play a matchmaker to identify and connect individuals seeking romantic relationships. Responsibilities include conducting interviews, matching client profiles, arranging meetings and providing feedback.

As we automate the process, responsibilities will evolve to codifying tribal knowledge gained and human judgment that our AI algorithm can use, suggesting product & service improvement based on user interactions, and protecting the brand keeping the Club clean/free from bad actors.

Requirements:

●     Outstanding communication, empathy and interpersonal skills to connect with diverse clients and cater to their preferences and needs

●     Exceptional organizational and time-management skills to manage multiple clients simultaneously. A high bar for excellence

●      Working knowledge of Excel

●     High degree of integrity. Ability to maintain confidentiality and professionalism in all client interactions

●      Bachelor's degree in psychology, sociology, or a related field is preferred, but not required. Relevant work experience in client management/customer care of 1-2 years is valued

• Research new prospects and generate interest through e-mailers and cold calling
• Follow up with prospects for feedback on the sales process
• Team up with channel partners to build a pipeline of exciting deals
• Update CRM software on existing prospects and customers contacts
• Route qualified opportunities to the appropriate sales executives for further action
• Market research for identifying prospects.
• Generating account-level contact information
• Lead Generation & Qualification
• Inside Sales via remote selling (online/phone)
• Closely working with field sales team for closures
• Managing engagement with leads remotely (online/phone)
• Support marketing team during branding and lead generation events.
• Experience in Inside Sales function in SaaS-based companies or IT Enterprise B2B Sales
• Experience in SaaS/HR Tech Vertical will be preferred

• Must maintain and exhibit the highest standards of ethical conduct
• Proven ability to generate a pipeline for the sales team in B2B sales
• Have worked in Software / IT companies
• Excellent creative thinking skills with an emphasis on developing innovative solutions to complex problems that may not have one clear answer.
• High attention to detail and excellent organizational skills, adhering to deadlines while ensuring accuracy

What's Ditto?

Ditto is a new offering from Finshots. We want to help millennials make better financial decisions. And we are starting with Insurance. With Ditto, you don't just compare insurance. You understand it. Narrow down choices. Avoid pitfalls and make better decisions. 

Finshots is one of the leading financial newsletters with over 500K subscribers.

What do we do at Ditto?

• We explain health insurance and term(life) insurance in a language you can understand.
• We are an insurtech company primarily selling Health and Term Life Insurance policies.

Who's backing us?

We are funded by Zerodha- India's largest stockbroker

What are we looking for?

We are looking for a Senior UI/UX Designer to join our Tech team.

Responsibilities:

• Execute the design projects across the entire product life cycle. You set the design tone for the entire product by working in close collaboration with product, engineering, and business teams.
• Take a user-centred design approach and rapidly test and iterate your designs.
• Create wireframes specifications with interaction flows for website and mobile site.
• Create sketches, graphics, templates, layouts, themes, typography, and visual standards for the app/website.
• Test the design flows, screen mockups with the QA team to ensure all minute details are covered. Partner with front-end engineers on UI implementation.
• Bring consistency to our UX at all touchpoints. 
• Meet multiple deadlines, prioritise work, and keep projects moving forward.

Requirements:

• 3+ years of relevant experience as a Senior UX/UI designer.
• Minimum 3 years of experience in designing core experiences for consumer-facing products.
• Portfolio or work samples showcasing design aptitude, creativity, depth of thought and the ability to solve complex design problems.
• Proficient in working with Figma or other design tools.
• Strong understanding of common UX patterns and UI patterns, Information Architecture, Prototyping.

Perks:

• Flexible working hours

• Comprehensive health insurance coverage for self and family