Company Description
First Connect Worldwide is a licensed freight broker company delivering comprehensive transportation and logistics services across the USA. Originally established with the mission to provide innovative and high-quality transportation solutions, the company is recognized for its excellent service and commitment to customer satisfaction. With over a decade of experience, First Connect Worldwide ensures safe and efficient shipping procedures regardless of shipment size or destination. Trusted by customers and associations such as The Intermodal Association of North America, the company continues to set a benchmark in logistics and freight brokerage services. A dedicated team of well-trained professionals prioritizes client needs to ensure consistent excellence in every shipment.
Role Description
This is a full-time on-site role for a Senior Dispatch Coordinator located in Noida. The Senior Dispatch Coordinator will oversee daily dispatch operations, coordinate with drivers and clients to ensure timely and efficient shipment scheduling, and manage real-time updates for optimal delivery performance. Responsibilities include maintaining clear communication between teams, addressing customer inquiries, monitoring shipments, and ensuring compliance with regulations. The role involves multitasking in a fast-paced environment to meet and exceed customer expectations.
Qualifications
- Proficient Dispatching and Data Entry skills to ensure seamless scheduling and accurate record-keeping.
- Strong Communication skills and a commitment to Customer Service excellence for effectively addressing client and driver needs.
- Demonstrated ability as a Skilled Multi-tasker who can manage multiple tasks and workflows efficiently.
- Organizational and problem-solving skills to handle high-pressure scenarios and create effective resolutions.
- Familiarity with logistics operations and transportation regulations is a plus.
- Proficiency in using dispatch and logistics management software is an advantage.
Shubham Vishwakarma
Full Stack Developer - Averlon
About First connect Worldwide
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the same. You as the last-mile champ will handle all end to end NDR process. You will act as a bridge between customer support and logistic team. You will be one person who will pump in
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➢ Ensure prompt responses to queries /concerns raised by the Customer Support Team by highlighting to Last Mile Logistics Partner.
➢ Help build and implement SOPs. Manage workflow of day to day tickets raised related to
Last Mile complaints.
➢ Can handle End to end NDR process. Can manage both Call Centre & Logistic Partners
Ensure the designated Service Level Requirements, Customer promise dates, FAD, NDR,
S2D. & all such Key Performance Indicators are achieved on a weekly and monthly levels
➢ Must have customer service skills and be able to maintain a consistent, elevated level of
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➢ Monitor the performance metrics of different reporting teams and take necessary actions
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JOB RESPONSIBILITIES
• Managing the entire order cycle of timely booking of Orders / Invoicing / Dispatching / and providing timely dispatch details to customers and team
• Coordinate with various internal teams such as Accounting, Warehouse, Transportation and Sales Team, etc. to execute the dispatch.
• Checking and Verification of Purchase Orders, Credit Limit, Prices, Items, Eway Bills, LR Copy and other things related to dispatch.
• Rechecking of Sales Invoice Made.
• Regular follow-up with warehouse and transporters to ensure that material is received to the client before/on time.
• Ensuring minimum freight charged to customers and our company from the transporters.
• Timely responding to all the dispatch-related calls, emails and queries.
• Maintaining accurate and complete data entry for the dispatch/logistics on the system.
• Protect the organization's reputation by keeping pricing, promotion, purchase order, and credit-limit information confidential.
• Ensuring customer satisfaction at all levels.
• Handling and assisting other dispatch team members.
• Ensuring stocks are available as per Stock Minimum Order Level.
REQUIRED SKILLS
• Prior work experience as a Logistics and Dispatch Manager.
• The candidate should have strong verbal skills and be able to send emails and communicate on a regular basis.
• Record of successful distribution and logistics management.
• Demonstrable ability to lead and manage staff of Logistics, Warehouse and Transporters.
LeadershipDesignation/Role : City Lead Operations/ Senior Logistics Manager
Location : Gurgaon
Education Qualification : IIT/NIT - 2012 to 2016 Batch OR
MBA - Sales/Operations/Marketing can also be considered.
Experience Required : Last Mile Delivery Experience working in companies like Shadowfax, Lalamove, Delhivery etc
Roles and Responsibilities :
- The candidate would be responsible for sustaining and growing the city's revenues with P&L responsibilities.
- Good in Leading the Sales team in initiating new accounts and managing relationships with existing ones, thereby ensuring a healthy mix of partners.
- Laying down the roadmap for new account acquisition for the city and ensuring its execution.
- Strategizing and executing all account related initiatives from operational troubleshooting to activation.
- Managing the rider life cycle (hiring to retire )
- The person should have leading the Operations team in delivering the best Customer experience while having a 360 degree view from Customer Care to Delivery Executive Safety to Optimal utilization of resources.
- Managing the administration function, operational performance reporting, streamlining processes and systems wherever possible
- Responsible for managing the City team from hiring and training new recruits to assigning targets and formulating incentive plans as well as career planning for each member of the team
Skill Set :
- Relevant work experience of 4+ years in Sales or Marketing or Operations with a penchant for Leadership.
- A competent decision-maker with the ability to create and execute a strategic sales and marketing plan for the region.
- A visionary who can foresee the Macro factors affecting the business and strategize preemptively.
- Identifies, builds and uses a wide network of contacts with people at all levels, internally and externally
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon