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Team Leader
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Team Leader

Priyanka Khandelwal's profile picture
Posted by Priyanka Khandelwal
7 - 15 yrs
₹6L - ₹7L / yr
Jaipur
Skills
Team Management
Team leadership
Team building
Virtual team

Job Role: Lead and manage the Sales process, ensuring team performance and customer satisfaction.

Job Title: Team Leader

Experience: Minimum 7 years of work experience

Age: 30 to 45 years

Type of position: Full-Time

Education Requirement: Graduate degree required.

Location: Work from Office 


Experience Required:

Must Have:

  1. Minimum 3 years of experience in a Team Leader role.
  2. Experience of involvement in driving the team of Revenue Functions.
  3. Experience of Call Centre. 
  4. Strong leadership and team management skills.
  5. Understanding of Call Centre Matrix.
  6. Average communication and interpersonal skills.
  7. Ability to handle customer escalations and ensure satisfaction.
  8. Knowledge of industry-specific tools and CRM systems


Job Description:

  1. Lead and manage the team to meet and exceed Sales targets.
  2. Monitor and analyze team performance, providing feedback and coaching as necessary.
  3. Handle escalated customer issues, ensuring a swift and satisfactory resolution.
  4. Collaborate with other departments to ensure a seamless sales process.
  5. Maintain up-to-date knowledge of industry trends and customer needs.
  6. Prepare and present regular reports on team performance and Dept. metrics.
  7. Maintain the Conversion Ratios in Sales Matrix i.e. Lead to Deal and Deal to Won Agent wise etc.
  8. Maintain Agent Wise revenue Pipeline.
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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About KDK Softwares

Founded :
2006
Type :
Products & Services
Size :
100-1000
Stage :
Profitable

About

KDK Softwares engages in software development for taxation, eXtensible Business Reporting Language and digital signature.
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Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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