Associate director/ Senior Operation manager

Role & Responsibilities

As an Associate Manager - Customer Success, you are someone who comes with 6 to 8 years of Account Management/Business Development/ problem solving / hustlingexperience ina highgrowthinternet startup/ technologycompany. As a technically savvy and results-driven Customer Success Manager, your primary focus will be driving revenue growth, reducing churn, enhancing product value, and supporting pre-sales activities. The ideal candidate should possess excellent relationship-building skills, a strong technical background, and a drive for achieving results.

• Serve as the primary point of contact and trusted advisor for assigned clients, ensuring exceptional customer service and satisfaction.
• Proactively engage with clients to understand their business objectives, monetization goals, and challenges, and provide strategic recommendations to achieve optimal results.
• Collaborate closely with internal teams, including Sales, Product, and Operations, to coordinate seamless onboarding, implementation, and ongoing support for clients.
• Conduct regular performance reviews and analysis of client monetization stack, identifying areas for improvement and developing optimization strategies.
• Monitor key performance metrics and provide timely reports and insights to clients, highlighting advertising performance, trends, and opportunities for growth.
• Deliver product demos and educate clients on best practices, new features, and industry trends to maximize their utilization and success with our platform solutions.
• Resolve client inquiries, concerns, and issues promptly and effectively, escalating to the appropriate teams when necessary.
• Support pre-sales activities, including conducting product demonstrations, presenting technical information, and addressing client inquiries and concerns.
• Stay up to date with industry trends, competitive landscape, and emerging technologies in the ad tech space to provide valuable insights and recommendations to clients.

Ideal Candidate

• Strong Manager – Customer Success, Account management Profile
• Mandatory (Experience 1) – Must have 6+ years of overall experience with atleast 4+ Years in Customer Success role
• Mandatory (Experience 2) – Must have 3+ years of experience in AdTech industry
• Mandatory (Experience 3) – Must have experience managing clients in the outside India market (Preferably US/America clients)
• Mandatory (Experience 4) – Must have cross-functional experience working closely with Sales, Product, and Ad Operations teams for campaign execution, performance optimization, and client delivery.
• Mandatory (Experience 5) – Must have strong technical understanding of digital advertising / programmatic platforms/software products
• Mandatory (Company): Candidate should have worked in AdTech Companies in last 3 years..
• Mandatory (Stability) : Candidate must have no frequent job hops and a minimum of 1+ year in the current organization.
• Mandatory (Note1): Please ensure candidates have read about media.net and the industry before the screening call
• Mandatory (Note2): Please ensure candidates have added numbers/metrics in resume
• Preferred (Education) – B.E/B.Tech (IT/CSE/ECE) with MBA preferred
• Preferred (Experience 1) – Exposure to pre-sales activities, including product demos, onboarding, and performance review presentations.
• Preferred (Experience 2) – Experience in analyzing data-driven advertising performance metrics and building optimization strategies.

Perks, Benefits and Work Culture

• Flexible work hours and leaves
• Salary advance
• Maternity/Paternity leave benefits & adoption assistance
• Butler & Concierge services
• Team Off-sites & Celebrations

Beyond Work:

• Insurance benefits for you and family
• Interest-free loans
• Gift vouchers for special moments
• Fully-equipped Gym
• Education Sponsorship Programs

Detailed Job Description:

1.     Booking of Purchase Invoice 

2.     Expenses Entries of Site employees(Travelling) 

3.     Expenses Entries of Office employees(Imprest) 

4.     Preparation of IOU (weekly Imprest) 

5.     Vendor Reconciliation 

6. Employee Reconciliation

Job Title:

Senior Business Development Executive (Women Candidates Only)

Location: Coimbatore, Tamil Nadu

Industry: E-commerce / Digital Marketing / Software Solutions

Experience: 6+ Years

Employment Type: Full-time

About the Role:

We are looking for a dynamic and experienced Business Development Executive (Female) with a strong background in e-commerce, digital marketing, and software solutions. The ideal candidate will be fluent in English, have excellent communication and negotiation skills, and a proven track record of driving business growth.

Key Responsibilities:

• Identify, develop, and close new business opportunities in the e-commerce and digital space.
• Build strong client relationships and maintain long-term partnerships.
• Develop and execute strategic sales plans to achieve business targets.
• Generate leads through networking, online research, industry events, and cold outreach.
• Collaborate with internal teams (marketing, product, tech) to deliver tailored solutions to clients.
• Conduct market research to identify new trends, customer needs, and competitor activity.
• Prepare and deliver compelling business proposals, presentations, and pitches.
• Achieve monthly, quarterly, and annual sales targets.

Requirements:

• Minimum 6 years of experience in Business Development or Sales, preferably in e-commerce, digital marketing, or software services.
• Strong command of English – both written and verbal.
• Proven track record of meeting or exceeding sales targets.
• Excellent communication, interpersonal, and presentation skills.
• Strong negotiation and closing skills.
• Tech-savvy, with a good understanding of digital marketing tools, SaaS products, and online platforms.
• Self-motivated, proactive, and result-oriented.
• Willingness to work from Coimbatore.

Preferred Qualifications:

• Bachelor's or Master’s degree in Business, Marketing, or related fields.
• Knowledge of CRM tools (e.g., HubSpot, Zoho CRM).
• Prior experience working with e-commerce platforms or software product companies.

Why Join Us?

• Women-centric workplace promoting leadership and career growth.
• Dynamic and inclusive work culture.
• Opportunity to work with innovative e-commerce and tech solutions.
• Attractive incentives and performance-based bonuses.

How to Apply:

Send your resume: https://forms.gle/nPFGgSgjap3ZpLxj6

Roles and Responsibilities 

1. Have to attend Walk in Customers and convert into sales. 
2. Have to manage ground level team
3. Submit timely reports 

Requirements-

For Female Candidates: 

• Good Communication 
• Should be presentable 
• Language proficiency should be Hindi and English both

For Male Candidates:

• Must have good communication 
• Must be presentable 
• Must have driving license 
• Must be able to drive both automatic and manual cars 

Role & Responsibilities:

• Individuals are responsible for all traditional development activities analysis, design, coding, testing, and documentation.
• Add new features to existing Windows and Web-based applications in Visual Studio 2019. Interacting with internal team.
• Transform business and design needs into innovative products.
• Drive all projects to completion within deadlines.
• Perform thorough testing to find issues ahead of time.
• Engineering software needs more precise analysis & coding skillset 
• Enhance skillset by working with fortune 500 clients
• Interacting with internal team.  

Qualifications: 

• B.E in computer science or related fields.
• Hand on development experience with web & database technologies (MS SQL).
• Excellent programming & communication skills Strong problem solving, judgmental, and decision-making skills.
• Ability to work at the tactical and strategic levels of IT initiatives.
• Impressive hands-on experience in .Net technologies.
• Impressive hands-on experience and knowledge with C#, SQL, JSON, XML, Win Forms & MVC, Angular, JavaScript, jQuery , HTML/CSS, .Net Core.
• Self-Motivated, flexible & Innovative.