E2M Solutions works as a trusted white-label partner for digital agencies. We support agencies with consistent and reliable delivery through services such as website design, web development, eCommerce, SEO, AI SEO, PPC, AI automation, and content writing.
Founded on strong business ethics, we are an equal opportunity organization powered by 300+ experienced professionals, partnering with 400+ digital agencies across the US, UK, Canada, Europe, and Australia. At E2M, we value ownership, consistency, and people who are committed to doing meaningful work and growing together.If you’re someone who dreams big and has the gumption to make them come true, E2M has a place for you.
Job Overview:
We are a white label digital agency seeking a proactive and experienced QA Lead to oversee and enhance the quality assurance process for web development projects built on WordPress, Shopify, and BigCommerce. The ideal candidate should have hands-on experience leading QA teams, conducting in-depth manual testing, implementing process improvements, and working with modern automation and AI-driven testing tools. Experience with platforms like Percy, Applitools, Playwright, and Katalon Studio is highly preferred. This role requires strong leadership, attention to detail, and the ability to manage rapid turnaround tasks without compromising quality.
Key Responsibilities
- Lead and manage the QA team across multiple CMS and e-commerce platforms including WordPress, Shopify, BigCommerce, and GoHighLevel CRM.
- Perform manual QA for website builds, custom functionalities, eCommerce flows, landing pages, and third-party integrations.
- Create and manage test plans, test cases, and QA reports for tasks including functional, UI/UX, and responsive testing.
- Oversee quality checks for content migrations, plugin/theme updates, form validations, checkout flows, and website audits.
- Implement and refine scalable QA processes and SOPs tailored to high-volume web delivery environments.
- Collaborate with developers and project managers to align QA checkpoints with development goals.
- Identify test automation opportunities, and apply tools such as Playwright, Selenium, or Katalon to improve regression cycles.
- Utilize AI-powered testing tools (e.g., Percy, Applitools) to enhance visual and functional testing coverage.
- Track issues using test management and bug tracking tools (e.g., JIRA, ClickUp, Trello, TestRail).
- Mentor and supervise junior QA team members, conduct performance evaluations, and drive a quality-first mindset.
Must-Have Qualifications
- 5+ years of experience in web-based QA with a primary focus on WordPress, Shopify, and/or BigCommerce websites.
- Proven experience testing WordPress sites built with ACF, Elementor/WPBakery, custom themes, and third-party plugins.
- Strong grasp of Shopify functionality, theme customization, and store backend processes.
- Hands-on experience with website QA audits, cross-browser/device compatibility checks, and responsive design validation.
- Experience in team leadership, task delegation, and QA delivery ownership.
- Familiarity with GoHighLevel CRM testing is a plus.
- Ability to work effectively on high-priority, quick turnaround projects.
- Excellent written and verbal communication skills.
Preferred Skills & Tools
- Experience with AI/visual testing tools like Percy, Applitools, or Testim.io.
- Knowledge of automation using Playwright, Katalon Studio, Cypress, or Selenium.
- Ability to write or maintain basic test automation scripts (JavaScript, Python, or Java).
- Experience with performance testing tools like JMeter or Lighthouse is a bonus.
- Familiarity with Git and CI/CD pipelines for integrated QA processes.
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