Review Criteria:
Mandatory:
- Strong IT Infrastructure Lead Profile
- Must have 10+ years of hands-on experience in global IT Infrastructure management, including administration of Azure Entra ID, Office 365 Suite (Outlook, SharePoint, OneDrive), Azure Exchange, Microsoft Teams, Intune, and Windows Autopilot
- Must have strong expertise in Azure/Office 365 compliance and governance, including audit readiness, data governance policies, and global regulatory frameworks (e.g., GDPR, HIPAA)
- Must have solid experience managing IT operations end-to-end: user onboarding/offboarding, identity & access management, SAML/SSO integrations, and enterprise-wide provisioning/deprovisioning
- Must have strong knowledge and hands-on experience with FortiGate Firewalls, FortiGate WiFi, VPN, routing, subnetting, and overall network administration
- Must have proven capability in endpoint and device management: ManageEngine Endpoint Central, Assets Explorer, Antivirus Endpoint Security, JAMF (macOS), and multi-OS troubleshooting (Windows, Linux, Mac)
- Must have strong Jira/Confluence administration experience for global teams, including configuration, access control, and workflow governance
- Must have experience supporting, patching, updating, and troubleshooting multi-OS environments (Windows, Linux, macOS) with strong focus on security hardening and vulnerability fixes
- Must have strong hands-on experience in shell scripting / bash / PowerShell for automation, system tasks, and operational efficiency
- Must have experience in configuration and troubleshooting of Cisco/Polycom audio-video solutions and collaboration tools
Preferred:
- Experience with Highspot, HubSpot, Gong, or similar platforms for basic administration
- Strong background in cybersecurity frameworks, risk management, IT governance, incident response, and GRC practices
- Bachelor’s or master’s degree in information technology, Computer Science, or related field
- Candidates from NCR/Noida preferred
Role & Responsibilities:
The incumbent will be responsible for managing and enhancing the company’s IT infrastructure, cybersecurity, and IT operations globally. This role will require a strategic leader with a hands-on approach to overseeing infrastructure design, network security, data privacy, and compliance. The IT Head will drive initiatives to maintain a secure, efficient, and scalable technology environment that aligns with company’s business goals.
Key Responsibilities-
IT Infrastructure Management:
- Lead the design, implementation, and management of the IT infrastructure across company’s global offices.
- Oversee IT systems, network architecture, hardware, and software procurement, and ensure optimal performance and uptime.
- Plan and execute IT modernization and digital transformation initiatives to support business growth.
Cybersecurity and Risk Management:
- Establish and maintain robust cybersecurity policies, frameworks, and controls to protect the company’s data, systems, and intellectual property.
- Monitor, detect, and respond to cybersecurity threats, vulnerabilities, and breaches.
- Implement secure access controls, multi-factor authentication, and endpoint security measures to safeguard global IT environments.
Compliance and Data Privacy:
- Ensure compliance with global data privacy regulations, such as GDPR, HIPAA, and other applicable data protection laws.
- Support internal and external audits, ensuring adherence to regulatory and industry standards.
IT Governance and Strategy:
- Develop and execute the IT strategy in alignment with company’s business objectives.
- Create and enforce IT policies, procedures, and best practices for global operations.
- Prepare and manage the IT budget, ensuring cost-effective solutions for infrastructure and security investments.
Vendor Management and Contract Negotiations:
- Build and manage relationships with technology vendors, service providers, and consultants.
- Negotiate contracts to achieve favorable pricing and terms for the company.
Team Leadership and Development:
- Lead, mentor, and develop a high-performing IT team across multiple geographies.
- Foster a culture of innovation, collaboration, and continuous learning.
Ideal Candidate:
- Bachelor’s or master’s degree in information technology, Computer Science, or a related field.
- 10+ years of progressive experience in IT infrastructure, security, and operations, with at least 7 years in a senior leadership role.
- Strong experience in managing global IT environments, distributed teams, and multi-office setups.
- Administer and manage Azure Entra ID, Office 365 suite (Outlook, SharePoint, OneDrive), Azure Exchange, Microsoft Teams, Microsoft Intune, Windows Autopilot, and related services.
- Configure and manage SAML/Azure SSO integrations across enterprise applications.
- Ensure Office 365 compliance management, including audit readiness and data governance policies.
- Handle user onboarding and offboarding, ensuring secure and efficient account provisioning and deprovisioning.
- Oversee IT compliance frameworks, audit processes, and IT asset inventory management, attendance systems.
- Administer Jira, FortiGate firewalls and Wi-Fi, FortiGate EMS, antivirus solutions, and endpoint management systems.
- Provide network administration: routing, subnetting, VPNs, and firewall configurations.
- Support, patch, update, and troubleshoot Windows, Linux, and macOS environments, including applying vulnerability fixes and ensuring system security.
- Manage JAMF, ManageEngine Endpoint Central, and Assets Explorer for device and asset management.
- Provide configuration and basic administration knowledge for Highspot, HubSpot, and Gong platforms.
- Set up, manage, and troubleshoot Cisco and Polycom audio/video conferencing systems.
- Provide remote support for end-users, ensuring quick resolution of technical issues.
- Monitor IT systems and network for performance, security, and reliability, ensuring high availability.
- Collaborate with internal teams and external vendors to resolve issues and optimize systems.
- Working Knowledge of data privacy regulations (GDPR, HIPAA) and experience driving regulatory compliance.
- Strong project management, problem-solving, and stakeholder management skills.
- Document configurations, processes, and troubleshooting procedures for compliance and knowledge sharing.
- Ability to influence cross-functional teams and present technical information to non-technical stakeholders.
- Good Experience in driving GRC
Perks, Benefits and Work Culture:
- Competitive Salary Package
- Generous Leave Policy
- Flexible Working Hours
- Performance-Based Bonuses
- Health Care Benefits
Shubham Vishwakarma
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