
About Voiceoc
Voiceoc is a Delhi based health tech startup which was started with a vision to help healthcare companies round the globe by leveraging Voice & Text AI. We started our operations in August 2020 and today, the leading healthcare companies of US, India, Middle East & Africa leverage Voiceoc as a channel to communicate with thousands of patients on a daily basis.
Responsibilities Include (but not limited to):
We’re looking for a hands-on Chief Technology Officer (CTO) to lead all technology initiatives for Voiceoc’s US business.
This role is ideal for someone who combines strong engineering leadership with deep AI product-building experience — someone who can code, lead, and innovate at the same time.
The CTO will manage the engineering team, guide AI development, interface with clients for technical requirements, and ensure scalable, reliable delivery of all Voiceoc platforms.
Technical Leadership
- Own end-to-end architecture, development, and deployment of Voiceoc’s AI-driven Voice & Text platforms.
- Work closely with the Founder to define the technology roadmap, ensuring alignment with business priorities and client needs.
- Oversee AI/ML feature development — including LLM integrations, automation workflows, and backend systems.
- Ensure system scalability, data security, uptime, and performance across all active deployments (US Projects).
- Collaborate with the AI/ML engineers to guide RAG pipelines, voicebot logic, and LLM prompt optimization.
Platform Reliability & Support
- Own uptime, reliability, and monitoring of all production systems deployed with clients in all geographies.
- Implement strong logging, alerting, and monitoring systems to proactively detect failures.
- Ensure timely resolution of client-facing technical issues with defined SLA timelines.
- Build internal processes for incident management and root cause analysis.
- Work closely with customer success teams to resolve technical escalations quickly.
New Product Development (Voice AI)
- Lead the development of Voiceoc’s next-generation Voice AI platform for India and Middle East markets.
- Design scalable architecture for voice automation, call handling, and conversational workflows.
- Evaluate speech-to-text, text-to-speech, and conversational AI technologies.
- Build a modular platform that supports multi-language voice automation.
Hands-On Contribution
- Actively contribute to the core codebase (preferably Python/FastAPI/Node).
- Lead by example in code reviews, architecture design, and debugging.
- Experiment with LLM frameworks (OpenAI, Gemini, Mistral, etc.) and explore their applications in healthcare automation.
Product & Delivery Management
- Translate client requirements into clear technical specifications and deliverables.
- Oversee product versioning, release management, QA, and DevOps pipelines.
- Collaborate with client success and operations teams to handle technical escalations, performance issues, and integration requests.
- Drive AI feature innovation — identify opportunities for automation, personalization, and predictive insights.
Infrastructure & AI Cost Optimization
- Continuously optimize cloud infrastructure and AI usage costs.
- Monitor token usage, model efficiency, and compute costs.
- Design systems that balance performance with operational efficiency.
Team Management
- Manage and mentor an 8–10 member engineering team.
- Conduct weekly sprint reviews, define coding standards, and ensure timely, high-quality delivery.
- Hire and train new engineers to expand Voiceoc’s technical capability.
- Foster a culture of accountability, speed, and innovation.
Client-Facing & Operational Ownership
- Join client calls to understand technical requirements or resolve issues directly.
- Collaborate with the founder on technical presentations and proof-of-concept discussions.
- Handle A–Z of tech operations for the Voiceoc business — infrastructure, integrations, uptime, and client satisfaction.
Technical Requirements
Must-Have:
- 5-7 years of experience in software engineering with at least 2+ years in a leadership capacity.
- Strong proficiency in Python (FastAPI, Flask, or Django).
- Experience integrating OpenAI / Gemini / Mistral / Whisper / LangChain.
- Solid experience with AI/ML model integration, LLMs, and RAG pipelines.
- Proven expertise in cloud deployment (AWS / GCP), Docker, and CI/CD.
- Strong understanding of backend architecture, API integrations, and system design.
- Experience building scalable, production-grade SaaS or conversational AI systems.
- Excellent communication and leadership skills — capable of interfacing with both engineers and clients.
- Good experience working on Node.js & React.js (optional)
Good to Have (Optional):
- Familiarity with telephony & voice tech stacks (Twilio, Exotel, Asterisk etc.).
What We Offer
- Opportunity to lead the entire technology vertical for a growing global healthtech startup.
- Direct collaboration with the Founder/CEO on strategy and innovation.
- Dynamic and fast-paced work culture with tangible impact on global healthcare.

About Voiceoc
About
Why Explore a Career at Voiceoc:
1) Be a part of the process of scaling a young startup to a global company.
2) Work directly with co-founders & take up challenging tasks daily that would uplift your own persona.
3) Work on exciting projects of global leading companies
4) Competitive salary & perks.
5) Flexible work schedule & complete ownership of responsibilities.
6) A cool working environment that will make each day at Voiceoc full of fun & new learning.
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