AZURE DATA ENGINEER

REVIEW CRITERIA:

MANDATORY:

• Strong Technical Support Leader profile
• Must come from SaaS / Enterprise Product companies (preferably high-scale transactional platforms)
• 12+ years of experience in Technical Support / Application Support, with minimum 6–7 years leading L3 or escalations teams
• Proven experience handling customer escalations, Root Cause Analysis (RCA), incident ownership, and cross-functional resolution with Product & Engineering teams
• Experience managing L3 Support teams of ~20+ members, including mentoring, workload planning, shift governance, and performance management
• Hands-on understanding of: Databases ( PostgreSQL / SQL), Middleware / Servers (JBoss, Tomcat, IIS, Nginx, Apache) and Operating Systems like Linux, Unix, Windows
• Effectively coordinate with architects and engineering heads
• Strong capability in SLA management, ticket lifecycle governance, escalations process setup, and support dashboards/reporting
• Working knowledge of Freshdesk / Jira / ServiceNow or equivalent enterprise ticketing platforms
• Excellent communication, customer handling, crisis de-escalation, and ability to simplify technical details for leadership

PREFERRED:

• Experience supporting platforms in Retail Tech, ERP, Telecom, Hospitality, EdTech, or similar high-scale industries

ROLES AND RESPONSIBILITIES:

As the G1 Head of Technical Support, you will be the central force ensuring an exceptional post-go-live technical experience across the company suite. You’ll oversee L3 support operations across all products, manage customer escalations, drive cross-team resolution, and build processes for visibility, accountability, and continuous improvement. This is a cross-functional, high-impact leadership role, working across engineering, QA, DevOps, customer support, and product teams to ensure that every issue is tracked, resolved, and learned from—within SLA and with a customer-first mindset.

YOU WILL-

Incident & Ticket Management:

• Own end-to-end L3 technical support governance across company products (ERP, POS,OMS, etc.)
• Ensure customer issues are responded to and resolved within defined SLAs
• Drive prioritization, root cause resolution, and engineering coordination across product teams
• Personally manage and de-escalate high-severity issues with customers and internal teams

Process & Metrics Ownership:

• Define, track, and optimize support processes, SLAs, escalation workflows, and ticket lifecycle practices
• Build dashboards for SLA adherence, issue aging, bug trends, defect density, etc.
• Establish strong feedback loops to engineering/product based on recurring issues

RCA & Knowledge Management:

• Ensure timely Root Cause Analysis (RCAs) for all S1/S2 issues with actionable insights
• Lead trend analysis to preempt issues and recommend long-term fixes or product hardening
• Build and maintain a knowledge base to improve internal resolution efficiency

Customer Interaction:

• Engage with enterprise customers on complex or long-running tickets
• Serve as a trusted escalation point for strategic clients
• Collaborate with Customer Success and Implementation teams for seamless client experience

Collaboration & Leadership:

• Coordinate with Product Architects and Engineering Heads to ensure ticket resolution
• Build and mentor a lean L3 support team or tiger squads when required
• Drive a culture of accountability, learning, and proactiveness in technical support

IDEAL CANDIDATE:

• 11+ years of experience in technical support or L3 support leadership roles in SaaS or high- scale enterprise products
• Strong experience handling customer escalations, RCAs, and cross-team ticket resolution
• Solid technical background (understanding of APIs, microservices, database queries, logs, debugging)
• Expertise in support tooling: Freshdesk, Jira, ServiceNow, etc.
• Excellent communication skills—able to speak fluently with both customers and engineers
• Data-driven mindset for reporting, insights, and stakeholder updates
• Experience working in retail tech, ERP, or platform businesses is a big plus

PERKS, BENEFITS AND WORK CULTURE:

• Comprehensive health insurance coverage.
• Excellent rewards and recognition policy.
• Transparent compensation policy with no unnecessary deduction in CTC.
• Annual company off-site and a variety of events, celebrations throughout the year.
• Travelling opportunities between our offices across the country.
• Annual company walkathon & related sporting events.
• Quarterly Coffee with CEO.

Total Experience: 1+ years

Mode of Hire: Permanent

Required Skills Set (Mandatory): JavaScript/Node.js/Python, Web Crawling (Puppeteer/Playwright), Strong knowledge of web technologies

Desired Skills (Good if you have): HTML, Distributed Systems, Data pipelines, Proxy Management, Anti-bot Techniques

Job Responsibilities

• Design scalable web crawling solutions using modern technologies like Puppeteer and Playwright.
• Develop optimal and cost-effective methods for efficiently crawling diverse websites at scale.
• Implement robust proxy management and sophisticated anti-bot techniques.
• Create comprehensive debugging and monitoring systems for crawler performance.
• Actively contribute to technical discussions and architectural decision-making processes.

Job Requirements

• Experience in end-to-end management of large-scale distributed web crawling.
• Deep understanding of website internal mechanics, enabling innovative data extraction strategies.
• Expert-level proficiency in JavaScript/Node.js, web technologies, and anti-bot measures.
• Demonstrated ability to understand, adapt, and extend current system architectures. 
• Strong collaborative skills with the ability to work effectively within existing technical frameworks.

Preferred Qualifications

• Advanced system optimization skills.
• Proven experience with cloud platforms, databases, and distributed systems.
• Comprehensive knowledge of data pipelines and data warehousing concepts.

Culture

• Work with performance-oriented teams driven by ownership and passion.
• Learn to design systems for high accuracy, efficiency, and scalability.
• No strict deadlines, focus on delivering quality work.
• Meritocracy-driven, candid culture. No politics.
• Very high visibility regarding which startups and markets are exciting globally.

About Tracxn

Tracxn (Tracxn.com) is a Bangalore-based product company providing a research and deal sourcing platform for Venture Capital, Private Equity, Corp Dev, and professionals working around the startup ecosystem.

We are a team of 600+ working professionals serving customers across the globe. Our clients include Funds like Andreessen Horowitz, Matrix Partners, GGV Capital, and Large Corporations such as Citi, Embraer & Ferrero.

Founders

• Neha Singh (ex-Sequoia, BCG | MBA - Stanford GSB)
• Abhishek Goyal (ex-Accel Partners, Amazon | BTech - IIT Kanpur)

About Technology Team

Tracxn's Technology team is 50+ members strong and growing. The technology team is subdivided into multiple smaller teams, each owning one or more services/components of the technology platform. Ours is a young team of motivated engineers with a minimal management structure where almost everyone is actively involved in technical development and design activities. We have a team-centric culture where the ownership and responsibility of a feature or module lie with a team compared to an individual.

We work on an array of technologies, including but not limited to ReactJS, Next.js, Storybook, Webpack, Node, Mongo, AWS Lambda, Spring, Elastic Stack, MySQL, Kafka, Redis, Ansible, etc.

We value ownership, continuous learning, consistency, and discipline as a team.

Job Title:

Video Editor & Motion Graphics Specialist (Onsite – Hyderabad)

Location:

Hyderabad (Work from Office)

Experience:

2–3 years of professional video editing and motion graphics experience

Employment Type:

Full-Time

About the Role

We’re looking for an exceptional Video Editor & Motion Graphics Specialist to join our creative team in Hyderabad. The ideal candidate is a visual storyteller who can transform raw footage into compelling, brand-aligned videos. From snappy social media edits to cinematic campaign films, you’ll bring ideas to life through seamless editing, motion graphics, and visual effects that captivate our audience.

Key Responsibilities

• Edit and produce high-quality short-form and long-form videos for platforms like Instagram, YouTube, and LinkedIn.
• Design and animate engaging motion graphics — including typography, lower-thirds, explainer visuals, and VFX.
• Collaborate with the creative, content, and marketing teams to bring stories to life.
• Maintain a consistent brand tone and visual identity across all video content.
• Enhance storytelling with sound effects, transitions, and background scores.
• Perform color correction, stabilization, and post-production refinements.
• Organize media assets efficiently and ensure timely project delivery.
• Stay updated with the latest trends, transitions, and formats in digital video.

Required Skills & Qualifications

• 2–3 years of experience in professional video editing and motion graphics (agency, production, or digital content background preferred).
• Strong portfolio showcasing both short-form (Reels, Shorts) and long-form (YouTube, ads, explainers) work.
• Excellent visual sense, pacing, and narrative flow.
• Proficiency in creating 2D motion graphics and animation.
• Ability to multitask, meet deadlines, and collaborate effectively.
• Creative problem-solving and attention to detail.

Technical Skills – Must Be Proficient In

• Core Editing: Adobe Premiere Pro, Final Cut Pro, or DaVinci Resolve – for professional cutting and assembly.
• Motion Graphics/VFX: After Effects – for motion graphics design, compositing, and visual effects.
• Audio: Adobe Audition – for mixing, enhancement, and professional sound design.

Optional but Preferred:

• CapCut Pro, Descript, or Runway (AI-assisted editing).
• Frame.io or similar tools for collaborative review.

Preferred Qualities

• Strong creative instincts and a passion for storytelling.
• Awareness of social media trends and high-performing video formats.
• Receptive to feedback and thrives in a collaborative environment.
• Highly organized with excellent time management.

What We Offer

• A dynamic, creative, and growth-driven work environment.
• Opportunity to work on diverse, high-impact projects.
• Competitive pay based on skill and experience.
• Onsite creative studio setup in Hyderabad.

How to Apply

Please fill out this form to apply - https://forms.gle/xkVuGWGicS2rcahj6 

• Inside Sales, Lead Generation Executive
• Email marketing/Cold calling, 1-2 years of experience
• International sales experience preferred
• Relevant IT/ERP sales Experience

We are looking for a senior developer to produce and implement functional software/web solutions. You will work with upper management to define software requirements and take the lead on operational and technical projects.

In this role, you should be able to work independently with little supervision. You should have excellent organization and problem-solving skills. Your goal will be to develop high-quality software/websites that is aligned with user needs and business goals.

Description:

• Migrating legacy applications to new technologies
• Maintaining applications and troubleshooting
• Designing new software programs, websites, and applications
• Managing project timelines and tasks

Skills & Experience:

• Proven experience as Senior Developer
• Must know - asp.net, MVC Architecture, AJAX, REACTJS, HTML/CSS, MS SQL, JAVASCRIPT
• Python and/or NODEJS, JAVA is added bonus
• Well versed with SSO, Shibboleth and SAML
• Creating and integrating API's
• Should have good knowledge about networking
• Previous experience with applications based on SAML, SSO and CDN's.
• Must have basic knowledge about Identity Providers, access gateways and integration with SSO's

Company Overview:

At Codvo, software and people transformations go hand-in-hand. We are a global empathyled technology services company. Product innovation and mature software engineering are part of our core DNA. Respect, Fairness, Growth, Agility, and Inclusiveness are the core values that we aspire to live by each day. We continue to expand our digital strategy, design, architecture, and product management capabilities to offer expertise, outside-the-box thinking, and measurable results.

Required Skills (Technical):

•  Advanced knowledge of statistical techniques, NLP, machine learning algorithms and deep learning frameworks like TensorFlow, Theano, Kera’s, Pytorch.
•  Proficiency with modern statistical modelling (regression, boosting trees, random forests, etc.), machine learning (text mining, neural network, NLP, etc.), optimization (linear optimization, nonlinear optimization, stochastic optimization, etc.) methodologies.
• Building complex predictive models using ML and DL techniques with production quality code and jointly own complex data science workflows with the Data Engineering team.
• Familiarity with modern data analytics architecture and data engineering technologies (SQL and No-SQL databases).
• Knowledge of REST APIs and Web Services
• Experience with Python, R, sh/bash

Required Skills (Non-Technical):

• Fluent in English Communication (Spoken and verbal)
• Should be a team player
• Should have a learning aptitude
• Detail-oriented, analytically.
• Extremely organized with strong time-management skills
• Problem Solving & Critical Thinking

Job Description:

• We are looking for a seasoned front-end developer to join our product team. This role requires you to be a tech-savvy contributor in translating the customer needs and user expectation into interactive web apps. You’ll be an exceptional problem solver and take responsible actions in ensuring the application is optimized both in technology and in delivering the best user experience. You’ll be working on various projects in collaboration with different teams.

Responsibilities:

• Work closely with design, product management, and development teams to create elegant, usable, responsive and interactive interfaces across multiple devices.
• Turning UI/UX designs into prototypes, creating excellent interactions from designs, writing reusable content modules and maintainability of the code.
• Implement UI development principles to ensure that the product client-side serves at scale.
• Review and optimize the app usage by monitoring key metrics and rectifying the issues proactively.
• An ability to perform well in a fast-paced environment and bring in optimal flow for rapidly changing design/ technology.
• Responsible for the development of a complete set of architectural views for an enterprise in accordance with numerous open-source technologies, messaging/web service protocols (REST, JSONRPC, SOAP, etc.) and one of the more common architecture frameworks.
• Understanding and presenting the immediate/tactical and strategic benefits of adopting a consistent architectural approach within the context of the client’s business to help the stakeholders justify investments. 
• Assessing the requirements and presenting architectural recommendations that are in line with the strategic vision for the enterprise and wider best practice. 

Requirements:

• 5 to 7 years of relevant work experience as a UI developer, JavaScript expert or front-end engineer
• Sound knowledge in HTML and CSS
• Familiar with UI layouts, SASS, Bootstrap, and the CSS GRID system
• Proficient with JavaScript frameworks such as jQuery, Angular 2+ and Ionic framework
• Experience debugging using JavaScript-based tools like Chrome Developer Console
• Passionate to create good design and usability
• Knowledge of Pixi js (is plus)
• Strong business analysis skills and experience, including development of business vision and strategies, functional decomposition, requirements capture, process modeling. 
• Strong knowledge of design and architectural patterns. 
• Experience of software development methodologies and structured approaches to system development. 
• Write high quality source code to program complete applications within deadlines

Person Specification: 

• Should have strong communication and interpersonal skill
• Bright and enthusiastic, self starter
• Excellent analytical and problem-solving skills
• Outstanding presentation skills
• Implemented CI and Automated frameworks in Enterprise environment 
• Past experience in CI/CD/DevOps practices 
• Qualified in any technical skill assessment platform (Eg: Hacker Ranker, member, stars) in respective technical capabilities