Customer Success Manager at Appknox · Bengaluru (Bangalore) · 3 - 5 years · Profitable · Posted 10 Nov 2026
A BIT ABOUT US:
Appknox is one of the top Mobile Application security companies recognized by Gartner and G2. A profitable B2B SaaS startup headquartered in Singapore & working from Bengaluru.
The primary goal of Appknox is to help businesses and mobile developers secure their mobile applications with a focus on delivery speed and high-quality security audits. Appknox has helped secure mobile apps at Fortune 500 companies with major brands spread across regions like India, South-East Asia, Middle-East, US, and expanding rapidly. We have secured 300+ Enterprises globally.
We are a 70+ incredibly passionate team working to make an impact and helping some of the biggest companies globally. We work in a highly collaborative, very fast-paced work environment. If you have what it takes to be part of the team, we are excited and let’s speak further.
The Opportunity:
Customer Success contributes to our efforts to enhance and transform the Appknox customer experience via a customer-centric approach (building and maintaining relationships, proactively identifying potential crises that may be detrimental to the user experience, meeting, and exceeding customer expectations). Thus, helping to differentiate Appknox.This position provides the opportunity to tame different use cases across multiple industries and interact with some of the smartest individuals from other fast-growing companies that are our customers. We see this role requiring an intersection of three key skills – Business Acumen & Problem solving, Product Perspective, and People Skills.
Responsibilities:
- Manage a portfolio of current customers.
- Understand the customer’s goals, establish a trusted relationship and ensure that they are successful in achieving their business goals using Appknox.
- Own the customer lifecycle journey from onboarding to adoption, renewal, and growth.
- Organize, analyze, prioritize, and share customer feedback with concerned stakeholders to ensure we always consider the voice of the customer.
- Drive live demos and product implementation for your customers when onboarding and support existing clients on issues and tickets.
- Prepare and collate all materials and participate with customers on QBR exercises to address existing gaps and identify new opportunities/use cases.
- You will be assigned customers from USA and EU+UK (primarily); and will work from 8pm to 5am IST
What An Ideal Candidate Would Look Like:
- 2+ years of working experience in a customer-facing role such as Customer Success, Technical Account Management, Customer Onboarding roles at SaaS companies.
- Good communication skills especially with Enterprise customers from around the globe are necessary.
- Must have experience in upselling, cross selling and gauge customer requirements.
- Must have good presentation skills and hold of understanding customer’s business requirements.
- Will have worked on KPIs - customer retention, upsell revenue, cross sell revenue, QBR(Quarterly Business Reviews), referrals.
- Knows how to be the customer's voice in the company to ensure they get maximum value from upcoming product features.
- Must have experience of tracking product usage and instrumentation for Customer Success Management.
- May have experience driving customer advocacy programs along with Sales and Marketing teams to build customer referral, customer case studies and testimonials.
Work Expectations:
Within 1 month
- You should have a complete hold of the product and value customers are getting from it.
- Interact with at least 5 enterprise customers and receive feedback that we should be focusing on.
- Drive at least 1 QBR from existing customers.
Within 3 months
- You need to have a clear understanding of onboarding customers.
- Suggest CR(Customer Requests) for the Product team to evaluate and consider in the product roadmap.
- Complete at least 5 QBRs and also engage with 15+ customers from your book of business to ensure they get value ++.
- Understand how to build the engagement pipeline for each of the customers you are owning and document all engagements.
- At least 1 referral from existing customers.
Within 6 months
- You should have discipline and document all of the ongoing discussions.
- Own CS for your accounts and set up a process that needs to be implemented for better customer experience.
- We need an owner for this position who can in future build the CSM team below to drive overall customer success.
Personality traits we really admire:
- Confident and dynamic working persona, which can bring fun to the team, and sense of humor, is an added advantage.
- Great attitude to ask questions, learn and suggest process improvements.
- Has attention to details and helps identify edge cases.
- Highly motivated and coming up with fresh ideas and perspectives to help us move towards our goals faster.
- Follows timelines and absolute commitment to deadlines.
Interview Process:
- Round 1 - Profile Evaluation
- Round 2 - Task sent by Appknox, reviewed by Appknox CSM and leadership team.
- Round 3 - Call with the CSM team to review your assignment
- Round 4 - Call with one of the management team members to review your assignment and understand overall your experience and vision on Customer Success.
- Round 5 - HR Discussion
Compensation:
- As per Industry Standards
We prefer that every employee also holds equity in the company. In this role, you will be awarded equity after 12 months, based on the impact you have created.
Please be aware that all your customers will include Enterprises and Fortune 500 companies.
Why Join Us:
- Freedom & Responsibility: If you are a person who enjoys challenging work & pushing your boundaries, then this is the right place for you. We appreciate new ideas & ownership as well as flexibility with working hours.
- Great Salary & Equity: We keep up with the market standards & provide pay packages considering updated standards. Also as Appknox continues to grow, you’ll have a great opportunity to earn more & grow with us. Moreover, we also provide equity options for our top performers.
- Holistic Growth: We foster a culture of continuous learning and take a much more holistic approach to training and developing our assets: the employees. We shall also support you all on that journey of yours.
- Transparency: Being a part of a start-up is an amazing experience, one of the reasons being the open communication & transparency at multiple levels. Working with Appknox will give you the opportunity to experience it all first hand.
- Health insurance: We offer health insurance coverage upto 5 Lacs for you and your family including parents.
- Work Schedule: Flexible working environment with remote work if required.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Appknox
About
Appknox, a leading mobile app security solution HQ in Singapore & Bangalore was founded by Harshit Agarwal and Subho Halder.
Since its inception, Appknox has become one of the go-to security solutions with the most powerful plug-and-play security platform, enabling security researchers, developers, and enterprises to build safe and secure mobile ecosystems using a system-plus human approach.
Appknox offers VA+PT solutions ( Vulnerability Assessment + Penetration Testing ) that provide end-to-end mobile application security and testing strategies to Fortune 500, SMB and Large Enterprises Globally helping businesses and mobile developers make their mobile apps more secure, thus not only enhancing protection for their customers but also for their own brand.
During the course of 9 years, Appknox has scaled up to work with some major brands in India, South-East Asia, Middle-East, Japan, and the US and has also successfully enabled some of the top government agencies with its On-Premise deployments & compliance testing. Appknox helps 500+ Enterprises which includes 20+ Fortune 1000 and ministries/regulators across 10+ countries and some of the top banks across 20+ countries.
A champion of Value SaaS, with its customer and security-first approach Appknox has won many awards and recognitions from G2, and Gartner and is one of the top mobile app security vendors in its 2021 Application security Hype Cycle report.
Our forward-leaning, pioneering spirit is backed by SeedPlus, JFDI Asia, Microsoft Ventures, and Cisco Launchpad and a legacy of expertise that began at the dawn of 2014.
Tech stack
Python
Django
Rust
Go Programming (Golang)
Amazon Web Services (AWS)
Docker
Javascript
Android TestingCompany video
Photos
Company social profiles
Similar jobs (10)
About Master-O
Master-O is a next-generation sales enablement and microskill learning platform that empowers frontline teams through gamification, AI-driven coaching, and continuous performance reinforcement.
Our platform is trusted by leading enterprises in financial services, retail, pharma, consumer goods, telecom, automobile, BFSI, construction and others to drive measurable business outcomes across sales readiness, productivity, and execution excellence.
We are looking for someone who can own strategic accounts, drive adoption, and unlock growth opportunities.
Role Overview
The CS Associate will play a critical role in ensuring long-term customer value, retention, and expansion for Master-O’s enterprise clients.
You will act as a trusted advisor to senior stakeholders, ensuring customers achieve measurable ROI while identifying opportunities to grow the account footprint.
Key Responsibilities
Customer Success & Key Account Management
- Own end-to-end customer success for enterprise corporate accounts, primarily in the domestic market
- Drive onboarding, adoption, engagement, and value realization of the Master-O platform
- Build strong relationships with CXOs, Sales Heads, L&D leaders, and other stakeholders
- Act as the point of contact with the customer, ensuring feedback is looped back into product and solution improvements
- Track success metrics such as usage, renewals, and expansions
Stakeholder & Internal Collaboration
- Work closely with Product & Design, Tech and CS teams to ensure seamless execution
- Translate client business objectives into platform use cases and success roadmaps
- Support case studies, testimonials, and references from satisfied customers
Required Skills & Experience
- 2+ years of full-time experience in Customer Success / Key Account
- Prior experience in B2B SaaS companies, handling enterprise-level clients
- Proven experience working with domestic customers and managing stakeholders across regions
- Strong understanding of SaaS metrics, renewals, expansions, and customer lifecycle management
- Experience in fast-paced startup environments preferred
- Excellent communication, presentation, and stakeholder management skills
- Strong business acumen with the ability to connect product value to business outcomes
What You’ll Get
- Opportunity to work with both: Pan-India and Global enterprise brands
- High ownership role with direct impact on customer outcomes and revenue growth
- Exposure to cutting-edge AI-driven learning and sales enablement technology
- Fast-paced environment with room to grow into a leadership role
- Competitive compensation aligned with experience
Who are we?
We are a fast-growing technology company building digital platforms and services for global industries that depend on reliable operations, strong coordination and seamless communication.
Our work focuses on solving complex real-world problems by bringing together software, data, automation and customer-centric workflows. We support businesses in improving efficiency, strengthening operational visibility and delivering better experiences for their customers and end users.
We are entering an exciting growth phase and are looking for people who are hands-on, commercially minded and eager to build. This is an environment where ownership, follow-through and attention to detail matter. Every customer interaction, every process improvement and every successful delivery contributes directly to the company’s growth.
Joining us means becoming part of an ambitious team that is building practical technology solutions with real business impact.
Who are we looking for?
We are looking for a new team of highly organised and commercially driven Sales Success Specialists to support our sales growth, customer onboarding and revenue operations.
This role sits at the centre of lead generation, CRM discipline, sales follow-up, customer coordination, logistics and order-to-cash execution. The ideal candidate will be comfortable making cold calls, managing data accurately, coordinating with internal teams and ensuring that every lead, order and customer interaction is followed through professionally.
This is a hands-on role for someone who enjoys sales operations, customer success and execution.
Key Responsibilities
Lead Generation and Cold Calling
- Identify, research and qualify new sales leads.
- Conduct cold calls and follow-up calls with prospective customers.
- Maintain professional communication with prospects across phone, email, WhatsApp and LinkedIn.
- Book meetings and demos for senior sales team members.
- Track lead status and next steps clearly in the CRM.
CRM and Sales Data Management
- Create, maintain and update CRM records for leads, customers, contacts, opportunities and orders.
- Ensure all sales activity, follow-ups, meeting notes and customer updates are properly logged.
- Keep customer and vessel data accurate and up to date.
- Prepare weekly sales pipeline and activity reports.
- Support sales forecasting and order tracking.
Lead-to-Order Coordination
- Support the sales team in moving leads through the pipeline.
- Follow up on proposals, pricing, commercial queries and customer confirmations.
- Coordinate internal approvals, documentation and customer onboarding requirements.
- Ensure handover from sales to delivery is clear and complete.
- Track trial accounts, pilots, activations and customer commitments.
Order-to-Cash Support
- Coordinate order confirmation, customer documentation and billing information.
- Work with finance to support invoicing, payment follow-up and revenue tracking.
- Monitor order status from confirmation through to activation and payment.
- Support renewal tracking, upsell opportunities and customer account updates.
- Maintain clear records of commercial terms, purchase orders and invoice status.
Logistics and Customer Operations
- Coordinate dispatch, delivery and tracking of any required hardware or onboarding material.
- Liaise with customers, vessel contacts, agents and internal delivery teams.
- Ensure activations, licences, customer access and support processes are completed on time.
- Help resolve operational blockers by coordinating between sales, support, finance and delivery teams.
Skills and Experience
Essential
- 0 to 5 years of experience in sales support, inside sales, customer success, sales operations or revenue operations.
- Strong communication skills, especially over phone and email.
- Comfortable making cold calls and following up with prospects.
- Good CRM discipline and attention to detail.
- Strong Excel / Google Sheets skills.
- Ability to manage multiple leads, customers and tasks at the same time.
- Commercial mindset with strong follow-through.
- Comfortable working with sales, finance, logistics and customer success teams.
Preferred
- Experience in B2B SaaS, maritime, logistics, shipping, telecoms, technology or enterprise services.
- Experience using HubSpot, Zoho, Salesforce, Pipedrive or similar CRM tools.
- Experience handling order management, invoicing coordination or customer onboarding.
- Familiarity with LinkedIn prospecting and sales outreach tools.
Ideal Candidate Profile
You are persistent, organised and commercially alert. You do not let leads go cold, data go stale or orders get stuck. You are comfortable speaking to customers, chasing updates, maintaining systems and ensuring that the full sales process runs smoothly from first contact to payment collection.
You should enjoy working in a fast-moving environment where sales, customer success, operations and finance need to work closely together.
Key Success Measures
- Number of qualified leads created and followed up.
- CRM accuracy and completeness.
- Speed and quality of lead follow-up.
- Conversion support from lead to order.
- Timely order processing and activation coordination.
- Reduction in delays between order confirmation, invoicing and payment.
- Clear reporting on sales pipeline, customer status and revenue progress.
Reporting Line
The role will report to CCO and will work closely with sales, customer success, finance and operations teams.
Why Join Us
This is an opportunity to be part of a growing technology company where sales execution, customer success and operational discipline directly contribute to business growth. The role offers strong exposure to B2B sales, customer operations, commercial processes and revenue management.
Location: Goregaon, Mumbai
Job Type: Full-Time
Experience: 5+ Years
Industry: Event Management
Job Summary
We are hiring an experienced Client Servicing Manager to manage client relationships, understand business requirements, and ensure seamless execution of projects. The ideal candidate should have strong communication skills, a client-first approach, and the ability to coordinate effectively with internal teams to deliver exceptional results.
Key Responsibilities
- Serve as the primary point of contact for clients.
- Build and maintain long-term client relationships.
- Understand client objectives and communicate requirements to internal teams.
- Coordinate across multiple departments to ensure timely project execution.
- Manage client expectations and provide effective solutions when needed.
- Track project progress and maintain regular communication with stakeholders.
- Prepare account status reports and post-project reviews.
- Identify opportunities to expand and strengthen existing client accounts.
- Address client concerns promptly and ensure high satisfaction levels.
- Stay informed about industry trends and market developments.
Required Qualifications
- Bachelor's degree in Business Administration, Marketing, Hospitality, or a related field.
- Minimum 5 years of experience in client servicing, account management, or a similar role.
- Strong relationship management and stakeholder handling skills.
- Excellent verbal and written communication skills.
- Ability to manage multiple projects simultaneously.
- Proficiency in MS Office and CRM tools.
Preferred Skills
- Strong problem-solving and organizational abilities.
- Detail-oriented with a proactive approach.
- Ability to work in a fast-paced environment and meet deadlines.
- Professional and customer-focused mindset.
Benefits
- Competitive compensation package.
- Career growth and development opportunities.
- Collaborative and professional work environment.
- Exposure to diverse and challenging projects.
Apply now if you have a passion for client relationship management and delivering exceptional customer experiences.
TECHJAYS
Senior Account Manager
Position: Senior Account Manager
Experience: 10+ Years
Industry: IT Services / Software Development / Technology Consulting
Location: Coimbatore / Hybrid
Joining: Immediate / Within 30 Days
Primary Skills: Enterprise Account Management, Strategic Client Relationships, Revenue Growth, Account Expansion, Consultative Selling, Commercial Negotiations, Account Profitability, Stakeholder Management.
Preferred Skills: AI/ML Services, Digital Transformation, Enterprise Software, HubSpot CRM, International Account Management, Agile Delivery.
About Techjays
At Techjays, we're helping businesses reimagine how they build, operate, and scale with AI at the core. We partner with organizations worldwide to design and deliver AI-powered software solutions that solve complex business challenges and create measurable business value.
Our global team brings together experienced technology professionals from organizations such as Google, Akamai, NetApp, ADP, Cognizant Consulting, and Capgemini.
We work with clients ranging from innovative startups to large enterprises, delivering custom AI solutions, software engineering services, and digital transformation initiatives.
We're looking for a Senior Account Manager who can take ownership of strategic client relationships, drive account growth, and build long-term partnerships with enterprise customers.
This role goes beyond traditional account management. You will be responsible for understanding client business objectives, identifying new opportunities, growing existing engagements, managing commercial relationships, and ensuring long-term account success.
The ideal candidate combines strong business acumen, consultative selling capabilities, commercial ownership, and the ability to engage confidently with senior executive stakeholders.
Key Responsibilities
1. Strategic Account & Client Relationship Management
- Own and manage a portfolio of strategic enterprise accounts, acting as the primary point of contact for client leadership.
- Build and maintain strong relationships with CXOs, VPs, Directors, and other key decision-makers.
- Understand client business objectives, technology roadmaps, operational challenges, and long-term priorities.
- Develop strategic account plans covering revenue targets, stakeholder mapping, growth opportunities, risks, and client retention.
- Act as a trusted advisor to clients, identifying opportunities where technology and AI solutions can create business value.
- Maintain strong client engagement throughout discovery, solutioning, project execution, and account expansion.
2. Revenue Growth & Business Development
- Own annual account revenue targets and drive consistent growth across assigned accounts.
- Identify opportunities for upselling, cross-selling, new projects, additional engineering teams, and new service offerings.
- Develop account expansion strategies based on client requirements and emerging business opportunities.
- Lead consultative discovery discussions to understand business challenges and identify potential technology solutions.
- Build business cases, ROI models, and commercial proposals to support client investment decisions.
- Maintain a healthy sales pipeline and provide accurate revenue forecasts.
- Drive renewals, contract extensions, and long-term engagement opportunities.
3. Commercial Ownership & Negotiations
- Lead commercial discussions and negotiations involving pricing, contracts, and engagement models.
- Manage Master Service Agreements (MSAs), Statements of Work (SOWs), rate cards, renewals, and change requests.
- Monitor account revenue, gross margins, delivery costs, and overall profitability.
- Identify commercial risks and take proactive measures to protect account margins.
- Work closely with finance, pre-sales, and delivery teams to ensure commercial commitments are realistic and sustainable.
- Balance client expectations with business objectives and organizational profitability.
4. Delivery Governance & Client Success
- Partner with engineering and delivery leaders to ensure projects meet agreed scope, quality, timelines, and commercial expectations.
- Participate in project planning, scoping discussions, and SOW preparation.
- Establish account governance through regular client reviews, monthly business reviews, steering committee meetings, and Quarterly Business Reviews (QBRs).
- Monitor client satisfaction, account health, delivery performance, and potential relationship risks.
- Manage senior-level escalations and lead recovery plans for at-risk accounts.
- Ensure effective communication between clients and internal delivery teams.
- Stay involved beyond contract closure to ensure successful execution and long-term client retention.
5. Consultative Selling & Solutioning
- Work closely with pre-sales and technical teams to understand client requirements and develop relevant technology solutions.
- Lead client discovery sessions and translate business challenges into solution opportunities.
- Drive proposals, solution presentations, and commercial discussions.
- Position Techjays' AI, software engineering, automation, and digital transformation capabilities based on client business needs.
- Communicate the business value, expected outcomes, and ROI of proposed solutions.
- Ensure that client expectations and commercial commitments are aligned with actual delivery capabilities.
6. Leadership & Account Management Excellence
- Mentor and guide junior account managers and support the development of account management capabilities.
- Establish structured account management processes, playbooks, reporting standards, and account health metrics.
- Improve pipeline visibility, revenue forecasting, and account performance reporting through CRM systems.
- Share market intelligence, client feedback, and growth opportunities with senior leadership.
- Contribute to service offering development and go-to-market strategies based on client insights.
Required Skills & Experience
Account Management & Enterprise Sales
- 10+ years of experience in enterprise account management, strategic client management, or consultative sales within the IT services or software industry.
- Proven track record of managing and growing high-value enterprise accounts.
- Demonstrated experience in account expansion, upselling, cross-selling, renewals, and revenue generation.
- Strong experience managing long-term, complex client engagements and multiple stakeholders.
- Experience handling international clients and global enterprise accounts.
Business & Commercial Acumen
- Strong understanding of account revenue, gross margins, profitability, pricing, and commercial planning.
- Hands-on experience negotiating MSAs, SOWs, rate cards, contract renewals, and change requests.
- Ability to develop account growth strategies, business cases, and ROI models.
- Experience managing revenue forecasts, sales pipelines, and account financial performance.
- Understanding of IT services engagement models, including Fixed Price, Time & Material (T&M), and Dedicated Teams.
Client & Stakeholder Management
- Proven ability to engage with CEOs, CFOs, COOs, VPs, and senior technology leaders.
- Strong consultative discovery and executive-level communication skills.
- Ability to identify key decision-makers, understand stakeholder dynamics, and influence complex buying decisions.
- Experience managing client escalations, resolving relationship challenges, and turning around at-risk accounts.
Technology & Delivery Understanding
- Good understanding of the software development lifecycle (SDLC), software engineering, and technology delivery models.
- Familiarity with AI/ML, automation, enterprise software, and digital transformation services.
- Ability to collaborate effectively with engineering, pre-sales, product, and delivery teams.
- Understanding of Agile methodologies and distributed delivery environments.
Tools & Reporting
- Hands-on experience with CRM platforms, preferably HubSpot.
- Familiarity with pipeline management, revenue forecasting, account reporting, and account health metrics.
- Strong presentation, negotiation, and business communication skills.
What We're Looking For Beyond Skills
- Business Ownership: Takes responsibility for account revenue, profitability, retention, and long-term growth.
- Strategic Thinking: Understands the bigger business picture and identifies opportunities beyond immediate client requirements.
- Executive Presence: Can confidently engage with senior decision-makers and build trusted business relationships.
- Commercial Mindset: Understands the balance between client satisfaction, delivery commitments, revenue, and profitability.
- Consultative Approach: Asks the right questions, understands business challenges, and positions solutions that deliver measurable value.
- Accountability: Remains involved throughout the client lifecycle, from opportunity discovery to successful delivery and expansion.
- Problem-Solving: Handles difficult client situations, escalations, and commercial challenges with a structured approach.
- Leadership: Can guide internal teams, mentor junior account managers, and influence stakeholders without relying on formal authority.
Nice to Have
- Experience building or scaling an account management function.
- Experience developing account management processes, playbooks, and performance metrics from scratch.
- Previous experience mentoring or leading a team of account managers.
- Familiarity with AI/ML services, intelligent automation, and enterprise AI solutions.
- Experience working with global clients and distributed engineering teams.
- MBA or relevant postgraduate qualification.
Join Techjays
If you're someone who can build lasting enterprise relationships, identify business opportunities, drive account revenue, and turn client partnerships into long-term business growth, we'd love to hear from you.
HTML/CSSLocation: Pune (WFH)
Shifts: Night (6:30 PM – 3:30 AM) / Early Morning (4 AM – 1 PM)
About StarApps Studio
StarApps Studio is a product-driven SaaS company building Shopify apps that power thousands of online stores. We’ve developed 6 highly-rated Shopify apps (averaging 4.9★) used by 30,000+ Shopify merchants worldwide, including over 1,000 Shopify Plus stores. In just a few years, our bootstrapped team grew from $5.5M to $10M in Annual Recurring Revenue (ARR) by obsessing over quality and merchant success. We’re a tight-knit, 20-person team based in Baner, Pune, on a mission to help e-commerce brands create world-class shopping experiences.
About the Role
As a Customer Success Specialist, you’ll be the voice and support behind our mission to simplify e-commerce success. Your role is pivotal in building relationships, ensuring customer satisfaction, and driving engagement. This is primarily a chat process role.
Key Responsibilities
- Engage with Clients: Provide exceptional support over chat and email with clear, positive, and trustworthy communication. Occasionally handle calls if required.
- Build Relationships: Create meaningful connections, ensuring every merchant interaction is memorable.
- Master Products: Develop expertise in our products to offer confident and effective guidance.
- Drive Value: Identify opportunities to enhance customer experiences and boost sales.
- Solve Problems: Proactively resolve issues, building trust and satisfaction.
- Advocate for Feedback: Share customer insights with internal teams to fuel continuous improvement.
What We’re Looking For
- Technical Troubleshooter: A logical mindset with strong debugging skills and hands-on HTML/CSS experience. (Mandatory)
- Charismatic Communicator: A confident, engaging personality with excellent verbal and written communication skills.
- Customer-Focused Experience: Proven success in customer-facing roles, preferably in B2B SaaS or e-commerce.
- Strategic Thinker: Ability to anticipate customer needs and create value-driven interactions.
- Quick Learner: A strong desire to learn about our products and the e-commerce landscape.
Why Join Us
- Competitive Pay: Reflective of your contributions and impact.
- Supportive Leadership: Work with innovative leaders who encourage growth.
- Career Development: Opportunities for learning and professional advancement.
- Recognition: A culture that celebrates hard work and creativity.
- Inspiring Environment: Be part of a team driving innovation in e-commerce.
What to Expect in the Hiring Process
- Written Assignment: Showcase your support and technical skills, and your approach to customer success.
- Call with CS Head: Gain insights into our vision and discuss how you can contribute.
- Final Culture Fit & Salary Negotiation Round with the Founder.
Job Title: Customer Success Associate (International Process)
Location: Gurugram, Haryana
Work Mode: Work from Office
About the Role:
We are seeking passionate and customer-focused professionals to join our international support team. If you have excellent communication skills, a problem-solving mindset, and prior experience in customer service—especially within international or healthcare domains—this opportunity is for you.
As a Customer Success Associate, you will be responsible for managing and resolving customer queries efficiently while ensuring an exceptional service experience.
Key Requirements:
- Excellent English communication skills (C1 level – mandatory)
- Education: Graduates and Undergraduates both are eligible
- Minimum 1 year of experience in International Customer Support (Healthcare background preferred)
- Salary: Up to ₹35,000 CTC (₹30,517 in-hand)
- 5 Days Working with 2 rotational week-offs
- Rotational Shifts (24/7 environment)
- Two-way cab facility available (for hiring zone only)
Roles & Responsibilities:
- Handle inbound and outbound calls, chats, or emails from international customers.
- Provide prompt, accurate, and empathetic assistance for customer queries or concerns.
- Analyze customer issues and ensure first-contact resolution wherever possible.
- Escalate unresolved or complex issues to higher support tiers when necessary.
- Maintain detailed and accurate documentation of all customer interactions.
- Ensure adherence to process guidelines, SLAs, and quality parameters.
- Collaborate with internal teams to improve overall customer experience.
- Stay updated on product knowledge, policies, and procedures.
- Demonstrate a positive attitude and maintain professionalism under pressure.
Why Join Us:
- Competitive salary with performance-based growth opportunities
- Exposure to global customer experience standards
- Supportive work culture with professional development programs
About Us
Cubic Logics, through its Apps 365 portfolio, is a Microsoft-focused SaaS company building secure, AI-native business applications within the Microsoft 365 ecosystem. As a Microsoft Solutions Partner, our products extend Microsoft 365, SharePoint, Teams, Power Platform, and Azure to support business functions across HR, IT, Legal, Finance, and Operations.
Apps 365 has achieved 12,100+ deployments across 172 countries, serving customers from growing businesses to global enterprises. All solutions are Microsoft Certified, available through Azure Marketplace/AppSource, and aligned with the Microsoft Co-Sell ecosystem.
Cubic Logics is also recognized as a Great Place to Work, with a culture focused on ownership, collaboration, learning, innovation, and recognition.
About the Role
We are looking for high-performing Sr. Sales Managers – Enterprise to drive B2B SaaS revenue across the USA and India markets.
You will own the complete enterprise sales cycle—from prospecting and discovery to solution positioning, demos, commercial negotiations, procurement, and closure.
You will engage with CXOs, CIOs, CTOs, CHROs, General Counsels, IT Heads, Legal Leaders, HR Leaders, Procurement teams, and Business Heads.
This role requires a strong hunter mindset, consultative selling capability, commercial acumen, and experience managing complex enterprise buying processes.
Candidates managing the USA territory should be comfortable engaging customers during relevant US business hours.
What You’ll Own
- Own the full enterprise SaaS sales cycle from prospecting to closure.
- Drive new-logo acquisition and revenue growth across assigned USA or India territories.
- Build and maintain a healthy pipeline of mid-market and enterprise opportunities.
- Develop relationships with CXOs and senior stakeholders across IT, HR, Legal, Finance, Procurement, and Operations.
- Conduct discovery to understand customer challenges, systems, budgets, timelines, and decision criteria.
- Position Apps 365 solutions through consultative and value-based selling.
- Lead product demonstrations, business cases, proposals, commercial discussions, and negotiations.
- Manage RFPs, RFIs, security evaluations, vendor onboarding, procurement, and enterprise contracts.
- Position Apps 365's Microsoft 365-native architecture, including SharePoint, Teams, Azure, and Power Platform.
- Leverage Microsoft Marketplace, Co-Sell, partner, and ecosystem opportunities where relevant.
- Work closely with Product, Presales, Marketing, Engineering, Customer Success, and Leadership.
- Monitor competitors, customer trends, and market opportunities.
- Maintain accurate forecasting, CRM hygiene, opportunity notes, and next steps.
- Identify cross-sell, upsell, and strategic account growth opportunities.
What You Bring
Must-Haves
- 5+ years of B2B SaaS, enterprise software, cloud, or technology sales experience.
- Proven track record of achieving or exceeding enterprise sales targets.
- Experience selling to mid-market and enterprise customers.
- Exposure to the USA and/or India enterprise market.
- Strong understanding of prospecting, discovery, demos, negotiation, procurement, and closure.
- Experience acquiring new logos and managing complex sales cycles.
- Confidence engaging with CXOs and senior decision-makers.
- Strong consultative selling, negotiation, presentation, and objection-handling skills.
- Ability to manage multiple stakeholders and long sales cycles.
- Strong commercial acumen and ability to articulate business value and ROI.
- Experience with HubSpot, Salesforce, Zoho, Dynamics 365, or similar CRM platforms.
- Strong ownership, accountability, resilience, and execution discipline.
Who Will Thrive Here
You are someone who:
- Has a strong hunter mentality and enjoys opening new enterprise accounts.
- Understands enterprise SaaS and focuses on solving business problems.
- Is confident engaging CXOs and senior business leaders.
- Can manage complex, multi-stakeholder sales cycles.
- Can clearly communicate both business and technology value.
- Understands pipeline management, forecasting, and sales discipline.
- Takes ownership of opportunities and drives next steps proactively.
- Works well across Product, Marketing, Presales, Customer Success, and Leadership.
- Is comfortable selling in a fast-moving, high-growth SaaS environment.
Why Join Cubic Logics / Apps 365?
- Sell products built around Microsoft 365, SharePoint, Teams, Azure, and Power Platform.
- Work with a business backed by 12,100+ deployments across 172 countries.
- Gain exposure to Azure Marketplace, AppSource, Microsoft Co-Sell, and partner-led selling.
- Sell solutions across Legal, IT, HR, Finance, and Business Operations rather than a single product.
- Represent solutions designed with enterprise security, compliance, privacy, and customer data control in mind.
- Work closely with Product, Presales, Marketing, Customer Success, and senior leadership.
- Successful performers can grow into larger territories, strategic accounts, vertical leadership, or sales leadership roles.
- Join an organization recognized as a Great Place to Work, with employee benefits, learning opportunities, recognition programs, flexibility as per company policy, and team engagement initiatives.
- This is not a passive account-management role.
We are looking for professionals who enjoy:
New Accounts → Discovery → Demo → Business Case → Stakeholder Alignment → Proposal → Negotiation → Closure → Growth
You will receive support from Product, Presales, Marketing, Customer Success, and Leadership, but you will be expected to own your opportunities and your number.
If you enjoy building enterprise relationships, solving complex customer problems, competing in the SaaS market, and closing high-value business, we would like to hear from you.
Minimum 2 years of proven experience in B2B or Enterprise sales (preferably in SaaS, IT, or cybersecurity).
● Key Account & Post-Sales Management
● Data Management & Cross-Functional Collaboration
● Sales Campaigns & Client Engagement
● End-to-End Sales Management
Work with the Founder to identify and prioritise the most promising customer segments, then build and manage a qualified sales pipeline. Potential channels include cafés and restaurants, corporate and institutional accounts, premium retail, gifting, events and residential communities. • Prospect actively through cold outreach, referrals, LinkedIn, WhatsApp, field visits, networking and direct introductions. • Conduct product meetings, tastings and sampling with prospective customers and decisionmakers. • Understand customer requirements, prepare commercial proposals, negotiate terms and convert opportunities into paid orders. • Manage the complete account journey—from first conversation and order confirmation through payment, collections, reorder and account growth. • Maintain an accurate CRM or sales tracker covering leads, meetings, proposals, next actions, closures, lost opportunities, account revenue and reorder behaviour. • Coordinate with production and operations so that samples, stock and deliveries remain aligned with active opportunities.
Job Description :
We are looking for an experienced Sales Manager to drive international sales.. The role involves managing global clients, generating new business, and working closely with marketing and product teams to grow revenue across international markets.
Key Responsibilities
- Manage and grow international client accounts
- Generate new leads and close deals.
- Handle end-to-end sales cycle: prospecting, pitching, negotiation, and closure
- Build strong relationships with global customers and partners
- Work with marketing teams on lead generation and campaigns
- Identify new international markets and business opportunities
- Maintain sales pipeline and reports using CRM tools
- Meet monthly and quarterly sales targets
Required Skills & Experience
- 4–5 years of experience in international sales or business development
- Experience selling IT services, SaaS products, or AI solutions
- Strong understanding of sales and marketing fundamentals
- Excellent communication and negotiation skills
- Experience working with overseas clients and time zones
- Familiarity with CRM tools (HubSpot, Salesforce, Zoho, etc.)
Preferred Skills
- B2B sales experience
- Knowledge of digital marketing and lead generation
- Experience with US, UK, Europe, or Middle East markets
Why Join Us
- Work with cutting-edge IT / SaaS / AI products
- Exposure to global clients and markets
- Performance-based incentives and growth opportunities
- Fast-growing and collaborative work environment
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon