Associate Product Manager

About the Role: EA- PST Hours- (9:00 PM- 5:00 AM IST) -Remote

We are seeking a highly experienced, proactive, and exceptionally organized Executive Assistant to support executive leadership team based in US. This role goes far beyond basic administrative tasks — we’re looking for someone who can own core EA responsibilities while also taking initiative on projects, operations, and executive-level priorities.

This is a remote position with non-traditional hours. You must be comfortable working late nights and early mornings (IST), in alignment with Pacific Time (PST). You’ll be a critical partner in keeping the executive team focused, informed, and operating at peak efficiency.

Key Responsibilities:

• Manage complex and dynamic calendars across multiple time zones
• Organize and coordinate high-stakes meetings, calls, and international travel
• Prioritize and manage a high volume of emails; act as the primary gatekeeper
• Take full ownership of administrative workflows and executive task tracking
• Proactively flag and resolve scheduling conflicts or urgent priorities
• Own select operational or strategic projects from start to finish
• Track and follow up on key deliverables, deadlines, and ongoing initiatives
• Prepare briefing documents, meeting agendas, notes, and action items
• Maintain confidentiality with the highest level of professionalism
• Support with personal or ad hoc tasks as required

What We’re Looking For:

• Demonstrated ability to go beyond admin support and take initiative on broader priorities
• Exceptional organizational, communication, and problem-solving skills
• Mastery of tools such as Google Workspace, Slack, Zoom, Notion, and project tracking platforms
• Resourceful, reliable, and calm under pressure
• Highly flexible and responsive, especially during late PST hours (up to 5:00 AM IST)
• Able to work independently in a remote setup while staying tightly aligned with the team
• Discreet and trustworthy when handling sensitive information

Why This Role?

• Work directly with high-impact leadership at a fast-moving California-based company
• Fully remote setup – flexibility to work from anywhere
• High-ownership role with the opportunity to contribute beyond the traditional EA scope
• Join a collaborative, high-trust environment where your contribution truly matters
• Long-term opportunity with potential for growth into broader strategic roles

We are Hiring !!!!

Delivery Manager - ERP (Microsoft ERP- Dynamics 365)

Job Responsibilities:

• Lead the delivery of ERP implementation or upgrade projects from initiation through post-go-live support.
• Work closely with cross-functional teams including Business Analysts, Developers, QA, and third-party vendors to deliver solutions.
• Drive project planning, resource allocation, budgeting, and reporting.
• Act as the main point of contact for clients, ensuring clear communication and stakeholder alignment.
• Identify and mitigate delivery risks, scope creep, and issues proactively.
• Ensure compliance with project governance, quality assurance, and documentation standards.
• Collaborate with ERP functional and technical leads to ensure solution design meets business needs.
• Facilitate change management processes and user adoption plans.
• Provide thought leadership and contribute to continuous improvement initiatives in delivery methodology

REQUIRED QUALIFICATIONS:

• Bachelors degree in Computer Science, Information Technology, Business, or related field.
• 10+ years of experience in IT delivery/project management.
• At least one full-cycle ERP implementation experience
• Strong understanding of ERP systems, data migration, integrations, and configuration.
• Proven track record of managing large, complex projects with cross-functional teams.
• Excellent communication, stakeholder management, and leadership skills.
• Familiarity with both Agile and Waterfall project delivery methodologies.

• Driving and overseeing a team of Customer Service Associate's via outsourced partners to ensure they are providing an exceptional customer experience
• Mastermind creative ways to deliver an exceptional customer experience
• Developing and overseeing the implementation of customer service protocols
• Resolving complex customer problems or disputes in a professional manner
• Coaching and supporting team members to help them meet departmental goals
• Maintaining and documenting records of customer interactions for training purposes
• Preparing monthly and quarterly departmental reports to determine whether KPIs are being met and adopting methods for improvement wherever necessary

What you need to have:

• Graduation degree or equivalent would be mandatory, BE/BTech/Post Graduation degree would be desirable.
• 5+ years prior experience in customer-facing roles
• Proven experience in a leadership role is required
• Excellent communication skills and the ability to anticipate the needs of customers
• Must demonstrate strong analytical thinking skills
• Should possess strong problem-solving skills and the ability to make sound judgement calls 
• Superior organizational and time management skills 
• Innovative, creative thinking skills to ensure the organization is providing a cutting-edge customer experience
• Expertise in MS Excel, Word and PowerPoint 
• Customer Handling Experience in Fintech Setup Mandatory       

• Hands-on experience with Vlocity DataRaptor, Vlocity Cards, Vlocity OmniScript, VlocityDX, Vlocity Integration Procedures, Vlocity OM and OM+.
• Certification in a Vlocity supported industry is necessary
• Vlocity CLM is a plus but not required.  
• Hands-on design and development of Lightning Web Components.
• 4+ years of experience in a hands-on technical leadership position
• 3+ years of software development, Salesforce development experience preferred
• 1+ years of Vlocity project experience as Technical Lead
• Vlocity Platform Developer certification
• Vlocity CPQ certification or certification in either Salesforce CPQ or Apttus CPQ
• Vlocity OM certification is highly preferred.