Job responsibilities  Engage with customers to understand their requirements in detail  Develop and managed the scope of work within a project for large accounts  Guide customers through the process of content onboarding and digitization  Work with the customers to finalize software customization, hardware procurement, and deployment plans  Connect with customer teams to define UI/UX/design of the software and content package  Manage content onboarding process by coordinating with customer and internal teams  Manage the content digitization project by working with all the teams involved  Work with product, content, deployment, and procurement teams to ensure that account related task items are complete  Track task items and follow-up with customer and internal teams  Identify risk items for the project and ensure that mitigation measures are taken up  Raise and track issues related to the project  Define product review mechanism and ensure that teams are adhering to the defined quality standards  Ensure that timelines are met and quality output is delivered  Engage with the customer in product review process and obtain signoff on the final deliverable Preferred qualifications  1 to 3 years of prior work experience in ed-tech or e-learning or software services companies Key interface points  Customer academic and IT teams, Product team, Content team, Delivery Manager Professional attributes  Basic understanding of technology platforms  Project management skills  Knowledge in developing and administering resource plans and budgets.  Strong verbal and written communication skills.  Computer literate, with high level of competence in the use of the Microsoft Office suite of tools, including Microsoft Excel/PowerPoint/Visio/Project.  Full systems development lifecycle experience from requirements gathering through design, testing and deployment Personal attributes  Possess a responsible attitude, tact, patience, and courtesy  Ability to operate under pressure and deliver to demanding deadlines  Achieve results through others  Influence the teams involved to get the work done

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